Revista Kontacto No. 17 (english)

Four-monthly Publication. Year 5 Vol. 17, Riviera Maya, México

GALA NIGHT AT

AZUL FIVES

HOTEL, BY KARISMA

NEXT STOP

PUNTA CANA

NEW ALLIANCE BETWEEN

AZUL HOTELS

& NICKELODEON™

Letter from the Editor Four-monthly Publication. Year 5 Vol. 17, Riviera Maya, México revistakontacto@karismamexico.com

Índex 2 3 4 7 8 10 11 14 16 17 19 21 22 24 26 28 30 31 32 34 35 36 40 41 42 44

Letter from the Editor New faces “Kapacit-ARTE” (Training) El Dorado Maroma and El Dorado Seaside Suites Anniversaries Colaborators Meetings New offices in Colombia Konsintiéndonos (Pampering ourselves) Gala Night at Azul Fives Hotel, by Karisma Academy of the Wine/ New Karisma App Thus we close the year at Azul Sensatori Jamaica, by Karisma Growth in Jamaica New alliance between Azul Hotels and Nickelodeon™ Next stop: Punta Cana Growing on the cutting edge What’s new about …

The story of William Dzul Le Chique was covered with diamonds New travel agent sales portal!

A day in… the Laundry Department Ritual baths Christmas parties, or “posadas”, and pilgrimage Prestige & Exotic Travelers Lives with Karisma Karisma Beverages Somos México (We are Mexico) The Best of the Best

General Director: Sasa Milojevic Editor: Raúl Fernández Cristina Raya

Editorial Board: Nayeri Ramos (Azul Beach) Rubí Méndez (Azul Fives) Paula Negrete (Karisma) Alberto Roldán (El Dorado Royale- El Dorado Casitas) Coynta Arzola (El Dorado Seaside Suites) Estela Paz (Exotic Travelers / Prestige Travelers) Cristina Romero ( Karisma) Coworkers: Daniel Castellón (Azul Beach) Yaneth Robles (Azul Sensatori) Juan Carlos Tolentino (Azul Fives) Antonio Valle (El Dorado Maroma) Hugo Estrada (El Dorado Seaside Suites) Briseida Vela (El Dorado Seaside Suites Héctor Gassos (El Dorado Royale ) Dania Phang (Azul Sensatori Jamaica) Noé Landa (Allure Chocolat /Allure Bonbon) Víctor Castro (Prestige & Exotic Travelers ) Jeroen Hanlo (Karisma) Grecia López (Karisma) Lisset Lozano (Karisma) Predrag Krstajic (Karisma) Carlos Ortiz (Karisma) David Ortegón

Art Direction: Rosalinda Graf Editorial Design: Gonzalo Estevez, Antonio Osuna

Printing: Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx

Kontacto Magazine

Free circulation Quarterly Publication, property of El Dorado Spa Resorts & Hotels y Azul Hotels by Karisma.

T

Dear Colleague(s)

wo thousand and fifteen, begins with the energy of Growth and the pace we inherited from 2014, one of the best years in the history of Karisma, when we set our expertise to the test, and prepared ourselves for the consolidation of our position in the international stage.

Looking back, in 2014 we achieved the opening of Allure Chocolat and Allure BonBon in Colombia; we started operations in Generations Riviera Maya; Azul Sensatori Jamaica opened its doors; Allure Nougat and Allure Caramel in Serbia were integrated in our portfolio; we opened our offices in Colombia, and inaugurated the second stage of Azul Fives.

2015 looks to experience further growth of our accommodations portfolio: the renovations of Kalamota Island Resort; the opening of Sensimar Makarska Resort and Adriatic Beach Resort in Croatia; the expansion of El Dorado Seaside Suites by 200 rooms; the construction of the Palafitos at El Dorado Maroma and our Alliance with Nickelodeon™, which is already boosting our Azul Hotels Brand.

Furthermore, this year we will sow with a vision towards 2016, when we will experience a great expansion: Azul Beach and Sensatori in the Dominican Republic; the extension by 98 rooms of Azul Sensatori Jamaica, and the construction in Azul Beach Jamaica of 51 more rooms.

This year Karisma celebrates its 15th anniversary. We are a company in its youth; an innovating company with a vision and powerful drive that offers opportunities to everyone who is willing to take on challenges and make their best effort to be the best, making the best of the tools we are offered. We are a great team and we will use this greatness to create even more astounding things than we have achieved so far.

Together, let’s continue Growing on the cutting Edge!

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470

Circulation: 1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Sr. Sasa Milojevic Vice President of Operations Karisma Resorts de Mexico

New Faces

WELCOME TO THE KARISMA FAMILY n ew

faces

Jorge Herrán General Manager at Azul Sensatori México, by Karisma On January 15 of 2015, he joined the Karisma family as General Manager of the Azul Sensatori Mexico,

by Karisma hotel. Jorge Herrán holds a B.A. on Business Administration & Tourism by the Anahuac University. He has more than 15 years experience in the accommodations industry, having begun his career in 2007 at Le Meridien as Hotel Manager. From 2010 to 2011 he was Operations Director for The Ritz Carlton. After 2011 he went to work for Costa Baja The Grand Heritage Hotels & Resorts as General Manager at La Paz, Baja California. From 2012 to date, he was Regional Director for Villa Group Hotels at Los Cabos, Baja California

Rolando A. Miravete General Manager at Azul Sensatori Jamaica, by Karisma He joined our team on January 5 of 2015 as General Manager of Azul Sensatori Jamaica, by Karisma.

Rolando Miravete is a graduate from the Colegio Nacional en Educación Profesional Técnica, holding a Technical Degree in Hotels Management. He complemented his studies with a certification in the Hotels Management and Leadership Program at the Tec de Monterrey, and an Accounting and Finances for NonFinancial Managers course at Cornell University. He has more than 24 years experience in the industry.

He has worked at the following hotels: Hyatt Regency Cancun; Premier Hotels and Resorts of the Casa de Campo Hotel in the Dominican Republic; Caribbean Resort, Westin Regina of Cancun; Caribbean Village Decameron Club & Casino of Allegro Resorts in the Dominican Republic; the Curacao Caribbean Hotel and Casino; and Pirámides Cancun Beach. He worked as General Manager for Wyndham Hotels in Grand Bay Isla Navidad in Manzanillo; Grand Velas Riviera Nayarit; and Hilton Puerto Vallarta Resort. In 2014 he was hired by the Tourism Trust Fund of Puerto Vallarta as General Director, where he achieved an increase of 9% in the number of visitors in relation to the previous year.

Raúl Fernández Herrero Corporate Human Resources Director | Karisma Resorts de México He joined the Karisma Corporate Team on February 1 of 2015. He holds a B.A. in Law, with a Masters degree in the Direction of Human Resources. Even though he started his professional career in Madrid, as an Attorney at the Legal Department of AT&T Spain, he has 20 years experience in the Accommodations industry. In the Caribbean, he acted as Corporate Director of Human Resources, first for Occidental Hotels from 1998 to 2002, with responsibility in Mexico, the Dominican Republic, and Costa Rica, and years later for Grupo Hotetur 2008-2009 with responsibilities in Mexico, the Dominican Republic and Cuba. In Spain, he was Human Resources Director for several companies: Grupo Foxá in Madrid, La Cala Resort and the Grupo Evemarina in Málaga, and finally, in Lanzarote (Canary Islands) at Epel Cact, a position he held for the last five years before joining our family.

3

4

K-Pacit-arte

Throughout these months, with the Refresher Courses we’ve had fun while learning. These courses strengthen our abilities, skills and capacities, so that we may always offer our guests the quality that sets us apart, and to offer a unique experience at our hotels.

BRINGING OURSELVES UP TO DATE • The 7 Habits of Highly Effective People • The 7 Sins of Service • Effective Communications & Leadership • Induction and Re-induction Course • Wines Course • AAA Course • DNA Course • MHA Course

• MAC Course • Natura Bissé Course • English Course • Standards Course • JFWCS Meet & Greet Course • KGIE Instructors • Telephone Etiquette • Geometry of Thought at the SPA

• Engine Room Operation • Merchandise Reception • Elementary and Jr. High School Examinations • Molecular Cocktails Course • IEEA Elementary School and Jr. High School Graduation • F&B Service Seminar

K-Pacit-arte

SAFETY AND PREVENTION T hese a c t i v i t i e s a re i n te n d e d f o r co l l abora tors to b e p rep ared a n d kn o w h o w to a ct i n the best manner i n t he f a ce o f a n y e m e rg e n c y, a pa rt f rom br i ng i ng i nfor m a ti o n o n p re v e n ti o n f o r th eir sa f ety and w el l b ei ng .

• Breast cancer • MP Training • Fire-fighting • Chemical KEYs Course • Accident prevention • Aquatic rescue • Talk against addictions

SUSTAINABILITY • Rainforest Alliance • Vegetal oil recycling • Sustainability course

5

6

K-Pacit-arte

These courses strengthen our knowledge about the consumption of power, not only at our hotels, but also at home, and we get tips on how to care for it. We had a very fun rally at the hotels in order to test the knowledge we obtained throughout the campaign.

Now, we are all Guardians of ENERGY!

El Dorado Maroma and El Dorado Seaside Suites Anniversaries

ANNIVERSARY OF THE CROWN JEWEL

O

n November 18, collaborators, owners, and guests attended a Celebration Mass for the 7th Anniversary of El Dorado Maroma, a Beachfront Resort, by Karisma. After the religious celebration, the attendants were invited to share a meal at the Arrecifes restaurant, where Mrs. Dolores López Lira and Mr. José Luis Martínez offered a few words of appreciation for the effort and enthusiasm of everyone who makes of the professional team of this hotel. After a few bars of Mariachi music, special guests, corporate leaders and collaborators raised their glasses to toast the years that this resort has represented a source of income for so many families.

22nd Anniversary of El Dorado Seaside Suites

O

n January 6, we attended the 22nd anniversary of the El Dorado Seaside Suites, by Karisma hotel. The dock was the meeting point for a Celebration Mass in gratitude for the success sown throughout these years. After Mass, Mr. José Luis Martínez and Mrs. Dolores López Lira gathered every collaborator and their families for a group photograph outside the new “Palapa”.

Mr. Alfonso López, General Manager of the hotel, thanked all collaborators for the great work and effort of all these years, and announced the upcoming construction of a new support housing complex.

Mrs. Dolores reminisced on the beginnings of the hotel with only three Premium Suites and how, little by little, the number of rooms and villas has grown, generating jobs for many more people.

Mr. Martínez congratulated this team that has succeeded in making this hotel one of the best positioned at TripAdvisor. He announced the construction of 200 new rooms for the hotel, all with an Infinity Swim-up pool, that is projected to be opened by the end of 2015.

7

8

Collaborators Meetings

Collaborators T

his is a very special informative space held on a monthly basis, which enables us to learn the news of the company and its hotels. At these meetings, we also dedicate some time to acknowledge our outstanding co-workers of the month, as The Best of the Best; we also hold the “Recycling Makes Sense� program, and most importantly, we get to spend time with our coworkers from other areas.

Each meeting displays the creativity of the department in charge of organizing it. Some of the themes chosen for these months were the Mexican Revolution, Talents Show, Acrodance, the Day of the Dead and Halloween, The Red Carpet and Christmas.

Thanks and congratulations to all the Organizing departments!

orators Meetings

Collaborators Meetings

9

10

New Offices in Colombia

NEW OFFICES IN

COLOMBIA

Our company grows on the Cutting edge with firm steps!

A

s a strategic step towards the growth of our company into South America, on November 2014 we finalized the opening of our Bogota, Colombia offices, at the Teleport Business Park business center.

Destimundo Viajes is the name of the Karisma representative office in Colombia, headed by Mr. CĂŠsar Alfonso, who is the leader of a team of experts that is responsible for taking our expertise and knowledge of the field of hospitality into the Colombian market.

Karisma decided to bet on Colombia due to the recent economic growth of that country, and the success experiences that we have enjoyed managing the Allure Chocolat Hotel, by Karisma and Allure Bonbon Hotel, by Karisma, in Cartagena de Indias.

Konsintiéndonos (Pampering Ourselves)

BREAKFAST WITH THE MANAGEMENT AND ACKNOWLEDGEMENTS DINNER In this space, collaborators may talk about their opinions and points of view about their work areas, make a request, and follow up on previous requests.

This is a socialization and motivation event.

SEPTEMBER 15 At the Collaborators Dining Rooms, typical Mexican food was served in remembrance of the Nation’s independence month.

ONSINTIÉNDONOS (Pampering Ourselves) ACTIVITIES FOR THE STAFF Each hotel works with enthusiasm in the organization of these activities towards our people, because they are the soul of our company.

11

12

KonsintiĂŠndonos (Pampering Ourselves)

VISUAL HEALTH WEEK This week, eye-sight examinations were held, offering great discounts to collaborators who needed to purchase prescription glasses.

AIDS PREVENTION An AIDS Prevention Campaign was held where the staff was told about the risks of contracting this disease caused by the HIV (Human Immunodeficiency Virus), also talking about the importance of paying special attention to the most common ways in which this virus is spread, in order to avoid risk situations.

BIRTHDAY CELEBRATIONS Of course we celebrated our co-workers whose birthday was in these months.

HOUSEKEEPER DAY At each of our hotels, our Housekeepers were pampered with especially designed activities, meals, and games.

KonsintiĂŠndonos (Pampering Ourselves)

ANT OPERATIONS We joined the international cleaning program, no only on our coast and beaches, but also at our hotels.

ALTARS ON THE DAY OF THE DEAD In order to preserve our traditions, and promote our culture, we held the traditional contest and creation of altars in remembrance of our dearly departed, honoring them with the things they most enjoyed in life

CHRISTMAS BASKETS In keeping with our annual tradition, Christmas baskets were distributed with great affection to all our collaborators.

SANTA’S SMALL DETAILS At the Azul Beach Hotel,

by Karisma, Santa Claus left some presents for the children of our collaborators.

CHILDREN PROGRAMS Every year, at Azul Beach Hotel, by Karisma, the children of outstanding collaborators are invited to spend one day at the hotel, with special activities that allow them to become familiar with what their parents do at work.

13

14

Gala Night at Azul Fives

gala night at azul fives

W

ith great joy, on December 6 of 2014, we celebrated the inauguration of the Second Stage of the Azul Fives Hotel, by Karisma. The guests had an opportunity to visit the new facilities, enjoy representative bites from the new Koh Thai (Thai food) and Oka Sushi (an exquisite sushi bar) restaurants, as well as taste the best Mexican beverages at the Nineteen Ten cantina. While, fantastic characters as from the movie El Laberinto del Fauno kept us all in suspense as they executed various acrobatic feats.

That was the beginning of a magic evening in the company of friends, Karisma executives, celebrities and our special guests for the night: GIVC travel agents, specialized in the promotion of our hotels, who, with this celebration closed their participation at the 7th Marketing and Sales Forum on Karisma Gourmet Inclusive® Vacation Consultant.

Mr. Sasa Milojevic, Vice President of Operations of Karisma Hotels & Resorts, offered a very enthusiastic address on the

growth of this property, and thanked Mr. Joaquín Serna and the Grupo Inmobiliario TM for their confidence in Karisma, which has enabled the Azul Fives Hotel, by Karisma to be added to the list of the best 5 Star Hotels in the Mayan Riviera, thus creating new and better jobs in our community. Mr. Joaquín Serna acknowledged the strategic value that Karisma has contributed to the projects of Grupo Inmobiliario TM in their 8 years in Mexico. He thanked the nearly two thousand people involved in the project, making a special mention of the dedication and collaboration of Mr. Alejandro Zarfino, Representative of Grupo Inmobiliario TM in this project, and of Mr. Mario Mathieu, General Manager of the Hotel, for having established the foundations for the success of these efforts. He also announced an extension of the beach front in order to increase the comfort of our guests in this corner of paradise. After the speeches, the Serna family cut the ribbon accompanied by Mr. Sasa Milojevic, Mr. Alejandro Zarfino, Mr. Jorge Feliz and Mr. Mario Mathieu.

Gala Night at Azul Fives

15

WHAT EXISTED BEFORE • 360 rooms • 5 Restaurants and 5 Bars all Gourmet Inclusive® • Conventions Center, Vassa SPA & and Fitness Center • 2 weddings locations • Azulitos Playhouse, Kids Club and Teens Club WHAT IS NEW • 120 new hotel rooms • Concierge Gazebo • Pool Butler area with its own bar • Las Palmeras Plaza (for private events) • More than 50m beach front addition • 2 additional pools (one with heated water) • 2 new weddings locations (today we have: Sea, Sand, Sky and garden) The Fives Plaza • 3 stores, travel agency, Tour operators area • The largest gym at any hotel in the Mayan Riviera Restaurants and Bars • Koh Thai (Thai) • Oka Sushi (Sushi Bar) • La Brasserie (Bistrot Cuisine) • Nineteen Ten (Cantina Mexicana) • GIN Bar, Lobby & Lounge Bar • Poolside grill

16

News with Karisma

NEW KARISMA APP By: Juan Carlos Tolentino

D

uring December 2014, at the App Store and Google Play online stores, an exclusive application was published for guests and clients of our hotels in Mexico. The development of this App meant a very important, interesting, innovating, and demanding challenge for the team that was in charge of its creation, up to the completion of the first and most important phase of the project: Concierge Mobile. The App is available for download by the general public.

It is a very nice, intuitive, user-friendly application.

T

he D’Italia Villas restaurant, at El Dorado Royale, a Spa Resort, by Karisma, was the launch site of the innovative training program Academy of the Wine, which the Vice Presidency of Food and Beverages has designed, together with Jackson Family Wines, with the firm conviction of carrying out an instruction program on wines and the sale of wines, for all staff in contact with guests at all properties operated by Karisma Hotels & Resorts, which will enable them to promote the various wines of the JFW family and increase their sales.

Last January, the students or the Academy of the Wine arrived to receive their schedule, rules for the course, certification criteria, validation, and study materials that they will use throughout the 10 months of the course, during which time, on every Wednesday, the Jackson Family Wines Culinary Series (JFWCS) experts will share with them the secrets that have turned them into famous masters of the world of enology.

“The seminars will be taught by the best and most renown people in the field. Let’s remember that with our commercial partnership developed 3 years ago with Jackson Family Wines, we have been honored to receive world class celebrities of enology, and I’m happy to say that these will be the same people who will lecture in this program,” said Mr. Jeroen Hanlo, Vice President of Food and Beverages for Karisma Hotels & Resorts. “For the Vice Presidency of F&B, it is extremely important that all collaborators will have strong tools that will help them grow and set new goals for themselves”.

The 20 sessions that the course will consist of will be recorded in order to produce audio visual materials that in the future will allow the remote training of even more collaborators.

It will enable the Karisma hotels in Mexico to continue offering innovating products and services to clients and guests, who may, first-hand and at any given moment, consult the general information about the hotels, make orders and/or requests, such as: room housekeeping, wake-up calls, Room Service, laundry, report anomalies in the rooms, make purchases of SPA services and products, along with wines, dinner, and special amenities; they may also upgrade to a higher category room, and much more, right from their smartphone.

The App means a very power marketing tool which will enable us to be in touch with guests by means of communication channels, such as: App notifications, SMS messages, and electronic mail, for receiving information, sales, promotions, and much more.

Thus we close the year at AZSJ

THUS WE CLOSE THE YEAR AT

By: Dania Phang he northern coast of Jamaica has much to offer its visitors, starting with its pleasant tropical weather in the winter. But it is not only the sand, the sun, or the sea that makes this island so appealing. The warmth of the people at Azul Sensatori Jamaica, by Karisma, along with a unique mixture of service and style create that “Wow” moment in every pleasure vacation experience. At Negril, there is nothing like the sand of the “Seven Mile Beach”, our home.

Speaking of our extraordinary team and its magnificent service, Executive Chef Kevin Anthony Brown, made a wonderful presentation last January 8 of 2015, at the morning show of local TV “Smile Jamaica… It’s Morning Time”, watched by an audience of thousands. Once again bringing the Azul Sensatori Jamaica, by Karisma brand to the forefront, not only for the local TV audience, but before the whole world. Chef Brown exquisitely and meticulously explained the Gourmet Inclusive® concept, by demonstrating one of the author dishes offered to our guests: “Ackee & Bacalao with Bammy & Special Sauce on top” served as a unique dish. Chef Brown was also praised in the editorial column of a travel editorialist named Dave Rodney, in the local newspaper “The Gleaner”.

T

17

18

Thus we close the year at AZSJ

“Walk Good!”

A sled on the sand!

We celebrated last Christmas season with style. Our guests enjoyed a peculiar recreation of the North Pole: Santa Claus’ sled on the sand, created by our maintenance team, with gifts for our guests. Days later we enjoyed a wonderful Year End’s celebration, in which Management and the Azul Sensatori Jamaica, by Karisma, team captivated guests with delicious dishes along the Amber Deck, under a star-filled night sky.

The Year End’s celebration was closed with a fireworks show in the sky of Negril! This was an amazing way of closing 2014 and starting the construction of a new year of pleasant and pleasurable experiences for our collaborators and guests.

a memorable night

To show our collaborators that we appreciate their hard work throughout the year, on Friday December 19 of 2014, we held a fantastic Year End’s dinner with the theme “¡Masquerade… A night to remember!” at the notorious night club Jungle, in Negril. It was a smash, filled with gifts and surprises. There was a speech by Mr. Enrico Lindenhahn, Corporate Director of New Projects from Karisma Resorts de México, which gave way to a talent show and a night-long dancing party.

A member of the maintenance team, Devon Rubie, lovingly known as “Johny”, impressed us all with his

attire. Johny represents the passion of Karisma, being one of our hardest-working collaborators, and it is not difficult for him to give his best when guaranteeing the full satisfaction of our guests.

At Azul Sensatori Jamaica, by Karisma we look forward to another wonderful and gratifying year. For 2015, our goal is to break our performance record and improve the results we obtained in the Guest Satisfaction indicators.

We are certain that we can succeed with the effort of our team and the direction of our General Manager, Mr. Rolando Miravete. Until the next time, and as we always say here in Jamaica… “¡Walk Good!” (a colloquial expression of Jamaica, used to wish good fortune and a safe trip).

Growth at Jamaica

GROWTH O

at jamaica

ur company will be working hard to achieve the consolidation by 2016 of the expansion of Azul Sensatori Jamaica, by Karisma by 51 additional rooms, along with new relaxation and entertainment areas, as well as new restaurants and bars, joined to the construction of Azul Beach Jamaica, by Karisma at Negril, which will have 98 rooms.

Azul Sensatori Jamaica, by Karisma - TODAY

This is a contemporary resort with a laid-back Caribbean style. Among its main attractions are the Amberpool area, due to its design with decorations from world famous fashion designer Jonathan Saunders. It has 136 rooms, an Adults-only section with a Swim Up Bar & Lounge, plus the Vassa SPA covering a surface of 3,700 ft 2 (344m 2). It has 5 restaurants, 5 bars, and the Coffee

Shop; a Fitness Center, a Sky Massage area, the Vassa SPA, a Playhouse and the Azulitos Kids Club. will grow The opening of the second stage, with 51 new suites is scheduled for November 1 of 2016. The following bars and entertainment areas will be among the additions.

Bars: •Tamarind Swim Up Bar

•Amber Oceanfront Bar

Entertainment and activities: •Azulitos Nick´s Playhouse •Vassa SPA • Tennis court and multiple-use sports court • Weddings, private events, and meetings area

19

20

Growth at Jamaica

The wholly new Azul Beach Jamaica, by Karisma This will be a 5 Star, luxurious hotel located at the famous “7 Mile Beach” in Negril, on the east coast of the island. It will offer its guests the renown Karisma Gourmet Inclusive® Experience concept. This intimate hotel will be a vacation place for guests of all ages to pamper themselves in an unparalleled luxury vacation experience. Its opening is scheduled for November 2016. It will comprise 98 suites with a view of the Caribbean Sea, and amenities such as Swim Up Suites and extra large terrace decks. Every suite will be furnished with stylish patio lounge fixtures that will offer guests a great outdoors experience, hand in hand with its innovative cuisine, impeccable service, a stylish décor and unique amenities. All guests will enjoy full access to the Gourmet Inclusive® services and amenities of the neighboring 5 Star resort Azul Sensatori Jamaica, by Karisma.

The Azul Beach Jamaica, by Karisma hotel will consist of 2 buildings housing 58 suites, exclusively for guests of the Azul Sensatori Jamaica, by Karisma hotel.

Azul Beach Jamaica, by Karisma, will have the following restaurants: • Mahogany Restaurant & Kitchen (Guests may witness the preparation of every dish) • Hua Hin – Thai cuisine • West End Gourmet Corner & Terrace And the following bars: • Indigo Denim Bar • West End Swim Up Bar & Lounge

New alliance between Azul Hotels and Nickelodeon™

NEW ALLIANCE BETWEEN

azul hotels and nickelodeon™ The new home of Dora, Sponge Bob, and the Ninja Turtles will be Azul

O

n November 17, 2014, Karisma Hotels & Resorts announced a partnership of brands with Viacom International Media Networks (VIMN) to take the Nickelodeon™ experience to Azul Hotels, by Karisma.

Nickelodeon™ is one of the best known children and family entertainment brands in the world. Thanks to this alliance, we will see Nickelodeon characters at Azul Sensatori México, by Karisma; Azul Beach Hotel, by Karisma; and Azul Fives Hotel, by Karisma in the Mayan Riviera. Starting on the summer of 2015, Dora the Explorer, Sponge Bob, and Teenage Mutant Ninja Turtles will bring a great deal of fun to our little (and not so little) guests.

“We are pleased to work with Azul Hotels, by Karisma to bring the Nickelodeon characters they know and love closer to our fans”, said Gerald Raines, Senior Vice President, Global

Nickelodeon

Recreation

Partnerships.

“This

vacation experience creates yet another point of contact for Nickelodeon, guaranteeing that we can take joy and fun to our fans wherever they may be”.

This is the first time that Nickelodeon™ partners with a group of international resorts. We will display a series of special services so we can offer their fans a surprising vacation experience at the Azul Hotels, by Karisma.

21

22

Next Stop ... Punta Cana

next stop:

PUNTA cana K arisma H otels & R esorts B U I L D S

2 ne w h otels in t h e D o m ini c an R epubli c

Next Stop ... Punta Cana

F

or 2016 Karisma Hotels & Resorts is looking to consolidate one of its largest projects—the construction of the Azul Sensatori and Azul Beach Dominican Republic resorts. This will be a complex offering guests an exclusive, luxurious comfort and entertainment experience, in a very special atmosphere, with a contemporary Caribbean touch. This touristic complex, whose opening is scheduled for May of 2016, gathers everything that clients may need, and goes even further in order to surprise them, guarantee their complete gastronomic delight, relaxation, and fun. Guests will not want to leave.

A new Azul Sensatori in the Dominican Republic Located at the Uvero Alto beach, 60 km north of the Punta Cana airport. This resort with an ocean view will have 256 suites. It will offer an Adults-only section, Honeymoon Suites with a Jacuzzi, and spacious Family Suites.

A NEW AZUL BEACH also in the Dominican Republic Located in the golden beaches of the Uvero Alto beach, Punta Cana. It will have 204 suites in 7 luxuriously furnished room styles. It will offer an Adults-only section, Honeymoon Suites, spacious Family Suites and 8 private Garden Villas.

At the center, these impressive resorts will have “The Gourmet Village”, a Gourmet Town with a great variety of boutiques, coffee shops, a theatre, a teens club, an outdoor movie theater, a weddings plaza, Gourmet Inclusive® bars, lounges and restaurants surrounded by terraces and “reflection pools”. In this town they’ll find the Gourmet Corner, where guests may conquer the art of fine dining at the Gourmet Inclusive® restaurants: • 8 restaurants and a Coffee Shop & Terrace • 7 Bars & Lounge, of which 3 are Swim Up Bars Vassa Spa & Fitness Center It will be located at the Gourmet Town, and will be shared by both properties.

Sports and Entertainment • Casino • Night club (18 years of age and older) • 2 tennis courts • 1 multiple use court • Bicycles and athletics track • Running track • Bow and arrow • Giant chess • Mini soccer court • Ping Pong Other entertainment services • Children Playhouse • Azulitos Playhouse & entertainment center with an aquatic park (6 months– 4 years) • Extreme Breeze Club (13 – 17 years) • Breeze Lounge

23

24

Growing on the Cutting Edge

Growing on the Cutting Edge

25

26

What’s New About...

BEYOND

OCEAN

FRONT

PALAFITOS AT EL DORADO MAROMA, BY KARISMA

K

arisma Hotels & Resorts continuously strives to be on the cutting edge, creating new products so that our guests may enjoy unique experiences.

And so much better if these products create a closer contact experience with the intense turquoise blue of the sea and is accompanied by luxury, comfort, the gastronomic experience and the excellent service that distinguish us.

This is all that El Dorado Maroma, by Karisma will offer its guests who decide to stay at one of the 58 Palafitos, that is, the suites being built over the crystalline waters of Playa Maroma.

We foresee that these wonderful suites will be completed by November 1 of 2015.

A SUN

YEAR F

EL DOR SEASIDE SUITES, B

NNY

FOR

RADO

BY KARISMA

What’s New About...

NEW LOBBY, 200 ROOMS, AND MORE!

T

he El Dorado Seaside Suites hotel, by Karisma will also experience great growth in 2015. By November 200 Premium suites will be built, added to the 282 suites the hotel currently has. The Premium section will be designed in a contemporary Caribbean style, with dark wood and warm Mexican green tones. The décor will be complemented by pillows and pictures by Pineda Covalin.

The opening of a new lobby housing three more restaurants: Mía Casa, Klay Talay, and Limonero is scheduled for this summer, along with the Mezcalito bar. Above the lobby, there will be a conferences room. Below we share some illustrations of these.

27

28

Passion For Sustainability

THE STORY OF By: David Ortegón

WILLIAM DZUL

T

hanks to the program “Recycling Makes Sense”, an eye-sight operation for one of our collaborators from the Azul Sensatori México hotel, William Heriberto Dzul Baas, was possible. We now share with you a little about his story.

W

illiam was born in Sotuta, Yucatán, and has worked at the hotel for approximately four years, as refrigeration technician. Since he was 12, he started having problems with his eyes, as they were gradually covered by a white spot. After several tests and medical examinations, he was diagnosed a flesh growth in his eyes. Little by little he lost his eye-sight, which caused him a lot of worry, because of his work security. When he heard of the “Recycling Makes Sense” program, he did not believe that projects can become a reality, until one day, at one of the collaborators meeting, he saw some of his co-workers, such as Juvenalia and Ángeles, receive their support funds, and that was when he found some hope. William tells us… One day a co-worker came to the maintenance briefing to tell us about, and invite us to

Passion For Sustainability participate in the program, and that was when my friends encouraged me and advised me to participate, especially Anita, the maintenance assistant.

When I heard that I had been chosen to receive the support, I couldn’t believe it. I had this feeling of gratitude. Throughout my participation in the program, I received support from my maintenance co-workers and other departments who made a contribution by bringing in pet bottles and aluminium containers from their homes.

Today, after the surgery, my vision has improved. I feel more confident when doing my job and I feel very grateful to Karisma Hotels & Resorts and the Azul Sensatori hotel.

I want to, especially, express my gratitude to this small team of collaborators who, from their particular space, they promote and develop programs for the wellbeing of collaborators and the environment.

Thank you very much!

“...My vision has improved. I feel more confident when doing my job and I feel very grateful...�

William Dzul

29

30

Le Chique Award Ceremony

LE CHIQUE WAS COVERED WITH

DIAMONDS

AT ITS AWARD CEREMONY

E

On November 24, Le Chique received the highest certification in the field of gastronomy: The AAA Five Diamond Award, from the hands of Tony Perrone, Regional Manager of AAA Travel México.

Less than 0.25% of about 30,000 restaurants approved by the AAA ever obtain this prestigious distinction.

A moving gala was celebrated in the presence of leading figures, such as Gayle Bartscherer, International Marketing and Business Development Vice President of Jackson Family Wines; Mrs. Dolores López and Mr. José Luis Martínez Lomas Travel owners; Mr. Carlo Kier, Mr. Franco Sales and Mr.

Bruno Greco, owners of Azul Sensatori Mexico, by Karisma, acoompanied by their respective wives; Mr. Arturo Lomelí, Founder of the prestigous Clase Azul Tequila; as well as Karisma Executives, specialized media and family of Chef Jonatán Gomez. At the event, the excellence accomplished by the spectacular team of Le Chique for 7 years of passion and innovation was recognized and awarded. To this great distinction (and the others already in its collection), now is added the title of Best of the Best Restaurant granted at the exclusive event Gourmet Awards 2014, by the acclaimed Travel + Leisure magazine.

New Travel Agent Sales Portal!

NEW

TRAV E L

A G E N T

SALES PORTAL!

O

n January 20, the new online portal designed for the travel agents community was announced.

The www.karismatravelagents.com website will allow agents to find all tools they need for their job, to keep reservations records, production levels, etc. This is the best and most complete sales and marketing tool in the industry to date!

31

32

A Day In… The Laundry Department

A DAY IN…

THE LAUNDRY DEPARTMENT Amidst noisy steam machines, hundreds of pieces of clothing and heat, we entered one of the departments that play a highly important role in every hotel, Laundry.

A

Back of the House department belonging to Rooms Division, in charge of the laundering, drying, ironing, and seaming processes, both for guest clothes, and of our own tablecloths, rugs, and linen, among other hotel supplies.

El Dorado Royale, a Spa Resort, by Karisma; El Dorado Casitas Royale, by Karisma; and Generations Riviera Maya,

by Karisma have the largest laundry department in the group.

On this occasion, we spoke with Gregorio Dzul, Chief of the Laundry Department at these hotels, and with Genoveva, an Ironing Machine Operator, who told us that their objective is to be one of the leading departments and a role model

based on their focus, team work, good communication, and organization that are required for everything to be ready and on time, with the appropriate quality standards.

This department washes approximately 8 to 9 tons of clothes per day in the high season, and between 4 to 6 tons in the low season. It operates in three shifts, 23 hours per day, with just one hour rest to keep machines from overheating. There is no fixed schedule when to launder certain garments: they are processed as they arrive, adapting to the needs of each hotel, but at 7 in the morning, everything must be clean, to start transporting everything to Housekeeping, from where Housekeepers will take clothes to the guests´ rooms.

A laundry and rinse cycle may require up to 750 liters of water. The laundry department has washing machines with a capacity of 7, 50, 80 and 200 kilos. The pieces that are laundered on a daily basis are sheets (about 2,000 pieces) and towels (2,500 pieces). To dry these garments, there are three types of dryers: those that operate on gas, others that

A Day In… The Laundry Department

“To work in the Laundry you must want to learn new things”

operate on steam, and those that operate on a thermal oil. The difference is that the gas drying process is more economic, but if clothes aren’t very clean, the fabric can be stained, while the production of the thermal oil process is very costly, but the risk of wear or staining is lower.

The linen, napkins, pillowcases, and sheets ironing process is carried out using a machine called Mangler. In this process, pieces are folded and inspected to make sure that they meet the standards; then they are separated and re-processed.

All garments or pieces are sorted for a different laundering process. For instance, sheets, pillowcases, and shower towels are sorted as light dirt; the mat towel, hand towels, and face towels are sorted as medium dirt; and tablecloths and napkins are sorted as heavy dirt, and they go through a strong and aggressive process and formula.

The Valet area is the most complicated and meticulous one. That is where guests clothes are laundered, fixed and ironed; they receive all kinds of fabrics. As time goes by, the laundering process for each is learned, since they must be laundered with care and patience.

Genoveva, who has been working at this department for eleven years, tells us that, “To work in the Laundry you must want to learn new things, because you need to check fabric percentages on a daily basis, and whether they are thin or thick, because that is what the clothes

drying temperature depends on, as well as the type of detergent to use and the laundering process to follow.

You must be someone who can easily adapt, and have good communication and integration to the team”. At the end of the visit, we asked Gregorio about what sets the Karisma Laundries apart, and he said that what makes them special, apart from the high quality standards they follow, is their people.

At El Dorado Royale, a Spa Resort, by Karisma, the Laundry department has the following functions: • Uniforms • Supervisor • Seamstress • Valet • Chief of Laundry • Laundry Supervisor

• Launderer • Valet supervisor • Laundry assistant • Housekeeping • Supervisor • Housekeeping Stocker

11 33

34

Spa

RITHUAL

BATHS

Bath for love Ingredients: • 1 spoonful of powdered cinnamon  • 7 red roses •7 aromatic cloves •1 teaspoon of honey

LOVE, AND PROSPERITY IN 2015

By: Grecia López Ritual baths are a tradition based on the desire of people of attracting blessings into their surroundings. Their success probably lies in the positive mental attitude of the person carrying out these ceremonies. That is why we share these ritual bath recipes that will help you attract some positive energy, love and prosperity. Remember that, above all, the most important thing is to have the conviction that this will be a great year filled with projects and personal growth experiences.

I wish you lots of love, abundant health, and all the prosperity in the world for this year.

PREPARATION: Softly take the petals from the seven red roses one at a time. Then, extract their juice by squeezing them with your hand. Afterwards, remove the solid residue and keep only the rose water. Then, pour this water into a container and add the other ingredients. After bathing with soap, rinse the previously prepared water.

Prosperity bath Ingredients: •1 coconut milk cup  •1 coconut pulp cup  •1 red apple  •3 grains of black pepper  •1 quart of water  •Rosemary leaves •Sandal soap PREPARATION: Add the coconut milk and chopped pulp into boiling water; add the apple cut in a cross pattern, the pepper grains, and the rosemary. Let the mixture boil for 15 minutes, then liquefy, strain, and pour into a jar which will be used for the ritual bath. After bathing with the sandal soap, let the water fall slowly, from the neck down, over your body. As you bathe, repeat your prayers for prosperity. After rinsing with water, dress without drying off, in order to take advantage of the purifying power of water.

Christmas Parties, or “Posadas”, and Pilgrimage at the Hotels

CHANTS & CHEERS WITH PASSION AT OUR PILGRIMAGE

CHRISTMAS PARTIES EMOTION AND FUN

C

hristmas Parties offered times of delight to our collaborators. Thrills and fun were present at each of them, especially when dancing to the music and, of course, at the times of the raffles. The General Managers sent a message of gratefulness to their teams, and wished them happy holidays and an excellent 2015!

L

Like every year, at each hotel, a large number of collaborators gathered with great devotion, pride, and faith on the trip to accompany The Lady of Mexico, “The Virgin of Guadalupe”.

During the pilgrimage, “Las Mañanitas” was sung at each property, along with various chants and cheers.

At El Dorado Royale, a Spa Resort, by Karisma, the Pilgrimage went through El Dorado Casitas Royale, by Karisma; the Chapel of Peace, Generations Riviera Maya, by Karisma, and the Chapel of Miracles, finishing at the church of Puerto Morelos. At El Dorado Maroma, a Beachfront Resort, by Karisma, a mass was said at the hotel’s chapel.

El Dorado Seaside Suites, by Karisma, hotel, organized a walk to the church of Our Lady Santa Teresita de Jesús, in Puerto Aventuras.

The collaborators of Azul Sensatori México, by Karisma participated in a relay race at the church of Puerto Morelos. Azul Fives Hotel, by Karisma, said mass at the property, and the collaborators of Azul Beach Hotel, by Karisma walked with our brown skinned Lady of the Tepeyac at mass, with the company of a Mariachi band at the beach.

35

36

Exotic Travelers / Prestige Travelers

Exotic Travelers / Prestige Travelers

37

38

Exotic Travelers / Prestige Travelers

Exotic Travelers / Prestige Travelers

39

40

Lives with Karisma

ERIKA LIVES WITH KARISMA RODRÍGUEZ FRÍAS

WEDDINGS CONCIERGE

“My name is Erika. Three years ago I graduated from college with dreams and a wish to eat the whole world, regardless of the risks I had to take to achieve that. I soon realized that life was not as easy as I had thought, and getting the job I had dreamed of throughout my studies would be like slowly climbing a mountain day after day. I got a job a few days after graduation day; it wasn’t that one I’d expected. Nevertheless, I knew that in order to earn a place in the hotel industry, I had to become familiar with each of a hotel’s areas without any prejudice.

Months later I received a call from Azul Sensatori México,

by Karisma offering me a position as Hostess. In the beginning I was scared because I had no experience in guest services (being behind a telephone was not the same as facing a foreigner). For several months, I worked at restaurants, mornings and nights, learning about the great world of the Food and Beverages department. I attended courses on wines and service, I learned how to offer a great service, how to be in control of a restaurant’s operations, how to support a work team made up of waiters, a head waiter, and kitchen staff, and how to work together at the same pace and on the same page.

When I had been working for the restaurants for a year, I realized that, Ah, how time went by! I was a little more confident and learned a little more day after day.

I decided to take the big step, to ask for an internship

with Weddings (my dream job). First I asked the Human Resources department if it was possible to become an intern at that area, which was granted to me, but my supervisor totally refused, which disappointed me a bit.

Finally, there was a vacancy and I tried again. After several tests, both at the Human Resources department and with the Weddings Management, I was given an opportunity, and not just to practice, but to wok as Weddings Concierge! This led me to think that everything in life happens for a reason, and that opportunities arrive in your life when least expected.

Here I’ve learned how to work under pressure, with great illusion and Passion, yes, indeed! Even if it sounds like a cliché, at this department you realize that every day is important, and that you must give the best of yourself every day, because the chance to make a bride’s dream a reality is in your hands; and she has planned for this her whole life. So it is up to us to make that longed for day the best day of her life. And they will always, always remember you”.

Special note: Erika has recently received a promotion to the Sales Department at El Dorado Royale, a Spa Resort, by Karisma. Congratulations for this achievement!

Karismatic Beverages

EL MEZCALITO JOSUÉ DAVID PZUC FLOTA

El Dorado Seaside Suites, by Karisma Josué came onboard El Dorado Seaside Suites, by Karisma two years ago. “We wanted to do something different, something that showed creativity and the essence of Seaside,” says Josué, a representative, and winner of the 2014 Karisma Olympics in the category of Alcohol Cocktails, who, with his pleasant and smiling personality, is always willing to help his co-workers.

Ingredients: • ½ ounce of lime • 1 ½ ounce of mezcal • 1 ounce of agave nectar • 1 ounce of Triple Sec • 4 ounces of orange juice • 4 slices of bell pepper

Preparation: Crush the bell pepper with ½ an ounce of lime juice, which makes the pepper release its taste. Place all ingredients in a cocktail mixer, shake very well, and serve in a hurricane glass with ice. Decorate with a top made with a slice of bell pepper.

Mr. TERRY MIGUEL ÁNGEL VENTURA DE LA CRUZ Azul Fives Hotel, by Karisma Miguel is 35 years old. He is a bartender and loves to work for Azul Fives Hotels, by Karisma since this allows him to express his creativity when serving our guests. The name of the beverage is Mr. Terry in honor of a repeat guest who asked him to create a beverage and with whom he began a genuine friendship.

Ingredients: • 1 ounce of watermelon liquor • 4 ounces of pineapple juice • 1 ounce of apple liquor • ½ an ounce of Curacao Azul  • 1 ounce of Vodka • 1 hurricane glass • 1 Carambola garnish shaped as a star

Preparation: Drop some ice in a hurricane glass, pour the watermelon liquor, the pineapple juice, the apple liquor, the vodka, and finally, the Curacao Azul. Decorate with a Carambola garnish shaped as a star, and a straw as a shaker.

41

42

We are México

WE ARE MÉXICO From September to December last year, the Program We are Mexico brought the best of the states of Aguascalientes, Durango, Chihuahua and Colima. Our collaborators actively participate in the program for all the staff to enjoy the typical dishes from those states.

AGUASCALIENTES Located in the Northern – Central region of the country. Its capital is the city of Aguascalientes. The most important celebration is the San Marcos Fair, as it incorporates different artistic, expressions and traditions, cattle exhibition, rides, cock fight and the bullfighting festival, that is the most expected event in the Fair. The typical dish is San Marcos chicken style, prepared with fruits of the region. Crafts are mainly embroidered fabrics.

COLIMA Located in the Western-Central part of Mexico, has one of the main ports of shipment in the country, in the Bay of Manzanillo. Colima has the most important iron reservoir in Peña Colorada. There are other iron reservoirs located in Minatitlan. Some of the most representative places in the state of Colima are the Colima Volcanoe, the archeological areas of El Chanal and La Campana and the San Gabriel Grotto in Ixtlahuacan. In Colima, mariachis with harps are typical, as well as reed weavings. Their typical dishes are corn tamales, prepared with different ingredients, the Colima style ceviche and beverages such as tejuino and bate.

We are México

CHIHUAHUA

MEXICAN

FOOD & CULTURE

It is located in the Northern part of Mexico and it is the largest state in our country. Its capital is the city of Chihuahua. The most representative places are the Canyon of Santa Elena, Polvorillas, The National Park and the Basaseachi Cascade, as well as the Archeological Area of Paquime, the Copper Canyon (Barranca del Cobre) and the Samalayuca Dunes. Some of their typical dishes are red chili with dried meat, Mexican style machaca, “heavy chili” (meat, onion, dark chili, chicken broth), flour tortillas, burritos. The popular art for the Tarahumara People is very important for the state.

DURANGO The official name of its capital is “Victoria de Durango”, as it was the place where the firs president of Mexico was born, who was Guadalupe Victoria. The most representative handcrafts of the state are products made with “ixtle” (a fiber obtained from a plant), pottery and leather products. In the Huichol are they manufacture hats, bows and arrows and musical instruments made with clay. Their typical dishes are prepared with meat, sausages, cheese, pinol, quince cheese, and other desserts made with apples and Mexican hawthorn.

Their tourist attractions are the Ojuela Bridge in Mapimi, the Salto del Agua Llovida (Rain Water Jump) Cascade, lakes such as the Puentecillas lake and their enormous dessert where the Silence Area is located.

43

44

The Best of the Best [SEPTEMBER-DECEMBER ]

SEPTEMBER

THE BEST OF

THE BEST

Margarita del Carmen Bravo

Patricia Reyes

Germán Poot

Luis Raúl Reséndiz

Best Collaborator of the month AZUL BEACH

Best MHA Collaborator AZUL BEACH

Best BOH Collaborator AZUL FIVES

Best FOH Collaborator AZUL FIVES

Jorge Rosas Navarrete

Roberta Kamul

Reynaldo Muñoz

Pedro Ramírez

Raúl Ramírez

Best SSH Collaborator AZUL SENSATORI

Best Collaborator in Sustainable Practices AZUL SENSATORI

Best MHA Collaborator AZUL SENSATORI

Best Collaborator EL DORADO MAROMA

Best MHA Collaborator EL DORADO MAROMA

Housekeeping

Entertainer

Public Areas

Cook A

Maintenance

Maintenance

Beach Waiter

Bar Waiter

Chef de Partie

NOVEMBER

Joel Enrique Pool

Saúl Girón

Juan Luis Castillo

María González

Stephanie Vega Ramos

Best MHA Collaborator AZUL BEACH

Best Collaborator AZUL BEACH

Best FOH Collaborator AZUL FIVES

Best BOH Collaborator AZUL FIVES

Best SSH Collaborator AZUL SENSATORI

Araceli Mex

Ulises Arteaga

Jacob Gómez

Carlos Julián Mendoza

Hilario Tlaxcano

Best MHA Collaborator AZUL SENSATORI

Best Collaborator AZUL SENSATORI

Best Collaborator in Sustainable Practices AZUL SENSATORI

Best Collaborator EL DORADO SEASIDE

Best Collaborator EL DORADO MAROMA

Cook A

Cook A

Waiter

Bellboy

Concierge

Room Operator

Cook

Butler

Entertainer

Life Guard

The Best of the Best [SEPTEMBER-DECEMBER ]

OCTOBER

Jonás Córdova de la Rosa

Neftalí Israel Mena

Primitivo Canche Chuc

Ángel Manuel García

Mikel Melchor Raigoza

Best Collaborator AZUL SENSATORI

Best Collaborator AZUL BEACH

Best MHA Collaborator AZUL BEACH

Best BOH Collaborator AZUL FIVES

Best FOH Collaborator AZUL FIVES

Maricela Zavala

Maribel Manubes

Jorge Alberto Rosas

Alfredo de la Cruz Jiménez

Israel Encino

Best Collaborator EL DORADO SEASIDE suites

Best Collaborator of the month AZUL SENSATORI

Best SSH Collaborator AZUL SENSATORI

Best MHA Collaborator AZUL SENSATORI

Best Collaborator in Sustainable Practices AZUL SENSATORI

Melissa Ríos

Katalizzio Ku

Wilma Escalante Ortiz

Best MHA Collaborator EL DORADO MAROMA

Best Collaborator EL DORADO MAROMA

Best Collaborator EL DORADO SEASIDE SUITES

Room Operator

Order Taker

Switchboard operator

Cook A

Room Operator

Entertainer

Housekeeping

Cook A

Waiter

Kitchen assistant

DECEMBER

Chef de Partie

Juan Guillermo

Ezequiel May

Best MHA Collaborator AZUL BEACH

Best FOH Collaborator AZUL FIVES

Cook A

Waiter

Cook B

Laundry Operator

Cristhian Abigail Lavadores

Gloria Zurita

Martha Euan

Jorge Rosas

Reynaldo Muñoz

Miguel Ángel Durán

Best MHA Collaborator AZUL FIVES

Best BOH Collaborator AZUL FIVES

Best Collaborator AZUL SENSATORI

Best SSH Collaborator AZUL SENSATORI

Best MHA Collaborator AZUL SENSATORI

Best Collaborator EL DORADO SEASIDE SUITES

Pool area

Steward

Cook A

Entertainer

Kitchen mechanic

Breakfast waiter

45

The Best of the Best [SEPTEMBER-DECEMBER ]

SEPTEMBER

46

Internet

Telephones

Best SSH FOH Department AZUL BEACH

Public Areas

Best Sustainable Department azul sensatori

Best SSH BOH Department AZUL fives

Azulitos

Siena Restaurant

Concierge

Maintenance

Best FOH Department azul sensatori

Public Areas

Best SSH BOH Department EL DORADO MAROMA

NOVEMBER

Public Areas

Best SSH BOH Department AZUL BEACH

Maintenance

Best BOH Department AZUL fives

Pools

Best BOH Department azul sensatori

Best SSH FOH Department EL DORADO MAROMA

Entertainment

Vassa SPA

Best FOH Department AZUL fives

Best SSH BOH Department AZUL fives

Best SSH BOH Department EL DORADO MAROMA

Public Areas

Best Department EL DORADO SEASIDE SUITES

Best BOH Department AZUL Beach

Pools

Siena Restaurant

Best FOH Department azul sensatori

Best BOH Department azul sensatori

BEST SUPERVISOR

Erick Aarón de Jesús Barragán Chief of bars AZUL FIVES

Rosario Rivera Housekeeping assistant AZUL SENSATORI

Sofía Tejeda Pastry Chef AZUL SENSATORI

Elías Gutiérrez Laundry Chief EL DORADO MAROMA

Mireya Aguirre Room Service Head Waiter EL DORADO MAROMA

Jessica Méndez Public Areas EL DORADO SEASIDE SUITES

Diego Arcos

Steward EL DORADO SEASIDE SUITES

Telephones

Best SSH BOH Department AZUL BEACH

Siena Restaurant

Best FOH Department azul sensatori

Maintenance

Room Service

Best SSH FOH Department AZUL Beach

Best SSH FOH Department AZUL BEACH

Maintenance

Reception

Best Department EL DORADO SEASIDE SUITES

QUARTER

Bellboy

Azulitos

Best BOH Department azul sensatori

Bars

Laundry

Housekeeping

Best Department EL DORADO SEASIDE SUITES

Steward

Tapaz Kitchen

Best SSH BOH Department AZUL BEACH

Best SSH BOF Department EL DORADO SEASIDE SUITES

Best Sustainable Department azul sensatori

Bars

Best SSH FOH Department AZUL fives

Best SSH FOH Department EL DORADO MAROMA

Maintenance

Best FOH Department AZUL SENSATORI

Best SSH Department AZUL fives

Public Areas

Best SSH BOH Department AZUL fives

Security

Best Sustainable Department El dorado maroma

Best BOH Department AZUL SENSATORI

IT

Best SSH BOH Department HIDDEN BEACH RESORT

Maintenance

Best Department EL DORADO SEASIDE SUITES

DECEMBER

Concierge

Best SSH FOH Department AZUL BEACH

47

OCTOBER

The Best of the Best [SEPTEMBER-DECEMBER ]