Kontacto No. 28 English Versión

Quarterly publication Year 9 Vol. 28, Riviera Maya

SUSTAINABILITY

ACTION TODAY TO PRESERVE TOMORROW OUR WORK IS REWARDED EVERYWHERE! FROM TRIPADVISOR TO BOOKING.COM GIVC’S ELEVEN YEARS RECOGNIZING YOUR DEDICATION

ED I TORI AL LETT ER Karisma´s team is stronger, and the results guarantee it. Every day, each one of our employees print their maximum effort and passion to achieve all the objectives.

We´re proud.

We started the 2019 with great news: We´re working on the expansion of Holiday Village Montenegro; we inaugurated Xolumado Inspiration Village by Karisma; Nickelodeon ™ Hotels & Resorts Punta Cana and TUI Sensatori Resort Punta Cana will receive approximately one third of the solar power supply. We´re on the right way, teammates.

Awards as the first place in the “TripAdvisor Top 25 in the category of Hotels for Families in Mexico” for Generations Riviera Maya by Karisma and the award “Best All-Inclusive Hotel Complex in the World” for Karisma Hotels & Resorts in the Travvy 2019, inspiring us. The excellent results are cause for celebration, team.

There´re more challenges to come! Thanks to the vision and positive attitude, which we promote every day in Karisma, this year the construction of our new properties is a reality: Nickelodeon ™ Hotels & Resorts Riviera Maya and Margaritaville Riviera Maya; together we will be contributing to replicate in them the good practices that we have learned in these years.

Great opportunities and challenges come for us. To be able to do all the goals in this 2019, we continue to have the teamwork and the passion as a standard that, to this day, have distinguished us.

Regards, teammates.

03 06 12 14 20 22 24 28 30 33 34 38 40 42 44

INDEX NE W FACE S AWARDS & RE CO G NIT IO NS 1 1ª E DIT IO N O F O U R G IVC´S WH AT ’ S NE W AT… KARIS MA H OT E LS ADRIAT IC PASS IO N FO R S U STAINAB ILITY T H E E ART H H O U R KARIS MA FO U NDAT IO N KARIS MA E X PANS IO N SPA E XOT IC & PRE ST IG E PAMPE RING U CO LLAB O RATO R ME E T ING S T RAINING YO U T H E B E ST O F T H E B E ST

Sr. Sasa Milojevic President of Hotels Operations & CEO of Mexico and the Caribbean Region General Director: Sasa Milojevic Editor: Estela Paz | Mildred Mafud

Creative Director: Rosalinda Graf

Editorial Board: Alberto Roldán (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort,

by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Armando Sánchez (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Coynta Arzola (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Azul Beach Resort Riviera Maya), Nayeri Ramos (TUI Sensatori Azul Beach Resort Riviera Cancún), Yulia Ortiz (The Fives Azul Beach Resort, by Karisma), Claudia Sotres (El Cielo Winery & Resort, by Karisma), Tameka Elliott (TUI Sensatori Azul Beach Resort Negril), Beatriz Osorio (Allure Hotels & Resorts by Karisma -Colombia), Diana Díaz (Irotama® Resort, by Karisma), Analie Vargas (Nickelodeon™ Hotels & Resorts Punta Cana/TUI Sensatori Resort Punta Cana), Diana Mejía (Oficinas LATAM), Sahira García (Cedar Creek International).

Art Director: Antonio Violante

Collaborators: Cinthia Estrada y Mariana Aguilar (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Mónica Cruz (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Cecilia Medina (El Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Gamaliel Tuz (Azul Beach Resort Riviera Maya), Daniel Castellón (TUI Sensatori Azul Beach Resort Riviera Cancún), Karla Canal (The Fives Azul Beach Resort, by Karisma), Diego Jaramillo (Oficinas LATAM), Lyn Santos (Sustentabilidad), Grecia López (Spa), Fernando Peralta (Oficina Cancún).

Editorial Design and Illustration: Erika Gutiérrez | Nadia Pool Printing: Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx Kontacto Magazine Publicación trimestral de circulación gratuita, propiedad de Karisma Hotels & Resorts.

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470 Circulation: 1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Here are our newly arrived talented Karisma family members, that bring along their experience to contribute to our growth. We are also pleased to announce our recently promoted family members:

DEJAN GRUBANOV INTERIM GENERAL MANAGER NICKELODEONTM HOTELS & RESORTS PUNTA CANA TUI SENSATORI RESORT PUNTA CANA

M

r. Dejan Grubanov joined us as Interim General Manager of Nickelodeon™ Hotels & Resorts Punta Cana and TUI Sensatori Resort Punta Cana,

by Karisma.

Mr. Grubanov is a native Serbian Executive and speaks English and Spanish as well as German. He began his career in the Hospitality Industry as Public Relations Manager at Iberostar Hotel Dominican Republic and went on to work at respected hotels such as Riu Bachata, Iberostar Costa Dorada, Colonial and others.

ÓSCAR MARTÍNEZ GENERAL MANAGER EL CIELO WINERY & RESORT, BY KARISMA

M

r. Óscar Martinez joined us as General Manager of El Cielo Winery & Resort, by Karisma reporting to Ms. Paula Negrete, Operations Director for El Dorado Spa Resorts, Generations Resorts & Hidden Beach by Karisma.

Mr. Martinez is an executive fluent in English, Spanish, Portuguese and French. He has 16 years of experience in International Tourism.

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NE W FACE S

PROMOTIONS

NE W FAC ES &

WELCOME TO THE KARISMA FAMILY

W E LC O M E TO THE KARISMA FAMILY

FRANCO PEDONE GENERAL MANAGER AZUL BEACH RESORT RIVIERA MAYA, BY KARISMA

M

r. Franco Pedone jointed our group as General Manager of Azul Beach Resort Riviera Maya, by Karisma; He reports to Mr. Beat Müller, Director of Operations Azul Beach Resorts & Azul Villas, Mexico region.

Mr. Pedone has a tenure in hotel chains such as Four Seasons, Rosewood Hotels and Resorts, Meliá Hotels International Resort, and others. He graduated with a Business Administration degree in Hospitality from Johnson & Wales University, in Providence, Rhode Island, in The United States; he speaks Spanish, Italian and English.

CAMILLE SEATON HOTEL MANAGER TUI SENSATORI AZUL BEACH RESORT NEGRIL

M

rs. Camille Seaton joinned our group as Hotel Manager of TUI Sensatori Azul Beach Resort Negril, by Karisma; She reports to Mr. Ricardo Bowleg, General Manager.

During his 25 years in professional career, she has extensive experience in hotels as Meliá, Sandals Resorts, etc. She can join the academy with her experience.

CLAUDIA CHAPITAL REGIONAL DIRECTOR, HUMAN CAPITAL

M

rs. Claudia Chapital joined our organization as HC Regional Director for Mexico Hotels.

She reports directly to Ms. Estela Paz, Senior Director of People Strategy & HC.

Claudia has extensive experience in Hospitality related Human Capital, stemming from stints at Ritz Carlton, Meliá and Hyatt. She has a bachelor´s degree in Tourism Administration from the Universidad Hispano Mexicana, and is Spanish-English bilingual.

CARLOS IRECTA SECURITY DIRECTOR

M

r. Carlos Irecta joined our organization as Security Director, reporting directly to Mr. Sasa Milojevic, President of Hotel Operations & CEO of Mexico and the Caribbean Region.

Of Mexican origin, Carlos Irecta has extensive experience in regulatory safety, risk prevention, crisis management, protection and personnel training services in the Civil Defense and Asset Protection fields.

NE W FACE S

4

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W E LC O M E TO THE KARISMA FAMILY

MILDRED MAFUD

EMMANUEL PARRA

COYNTA ARZOLA

JASSEM CHOKRI

INTERNAL COMMUNICATIONS MANAGER KARISMA CANCUN CENTRAL OFFICE

PROJECT MANAGER KARISMA CANCUN CENTRAL OFFICE

HR MANAGER EL DORADO SEASIDE SUITES A SPA, BY KARISMA

FINANCIAL COMPTROLLER TUI SENSATORI AZUL BEACH RESORT NEGRIL

MATÍAS MARIO

FERNANDO PERALTA

SUSANA ACOSTA

INFRASTRUCTURE AND INFORMATION SECURITY MANAGER KARISMA CANCUN CENTRAL OFFICE

INTERNAL COMMUNICATION COORDINATOR KARISMA CANCUN CENTRAL OFFICE

EXECUTIVE ASSISTANT KARISMA CANCUN CENTRAL OFFICE

PROMOTIONS

BEAT MÜLLER

LYN SANTOS

JUAN CARLOS CARRILLO

NOÉ LANDA

DIRECTOR OF OPERATIONS AZUL BEACH RESORT & AZUL VILLAS-MEXICO AND DOMINICAN REPUBLIC AND JAMAICA HOTELS

CORPORATIVE MANAGER OF SUSTAINABILITY OF MEXICO AND CARIBBEAN KARISMA CANCUN CENTRAL OFFICE

IT DIRECTOR KARISMA CANCUN CENTRAL OFFICE

GENERAL MANAGER TUI SENSATORI AZUL BEACH RESORT RIVIERA CANCÚN

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NE W FACE S

ACCOLADES

& AWA RDS

EL DORADO SEASIDE SUITES A SPA RESORTS,

BY KARISMA ACHIEVE GREAT HONORS

E

l Dorado Seaside scored top place in this AAA award, for accommodation, cleaning services, spa and swimming pool.

El Dorado Seaside received this award from Delta Vacations, the official vacation provider of Delta Airlines. VDelta recognizes their partners that provide exceptional quality, customer experience and product delivery to their mutual clients.

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SPA & WELLNESS MEXICARIBE Naáy Spa at El Dorado Casitas and El Dorado Seaside are on the winners list by Spa & Wellness Mexicaribe, that rewards the best spas in Mexico, the Caribbean and Latin America. This award recognizes locations with exceptional facilities and service levels.

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Los Mejores Spas de México, El Caribe y América Latina Best Spas of Mexico, Caribbean & Latin AMerica

7

AWARDS & RE CO G NIT IO NS

TRAVELLERS’

CHOICE 2019

LOS VIAJEROS NOS RECONOCEN

T

ripAdvisor published the list of winners of the Travelers Choice´s 2019 and our hotels stood out in several categories. These awards are very significant because there are based on the millions of comments and opinions of travelers that share their experiences in TripAdvisor.

Our guests recognize the dedication and service of the incomparable Gourmet Inclusive® Experience and our great facilities.

Dominican Republic NICKELODEONTM HOTELS & RESORTS PUNTA CANA

TUI SENSATORI RESORT PUNTA CANA

POSITION No. 1

POSITION No. 16

TOP 25 ALL INCLUSIVE RESORTS • CARIBBEAN

TOP 25 HOTELS FOR FAMILIES • CARIBBEAN

Colombia ALLURE CHOCOLAT HOTEL

BY KARISMA

POSITION No. 8 TOP 25 HOTELS FOR ROMANCE • COLOMBIA

AWAR DS & R E CO GNI T IO NS

8

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Mexico EL DORADO MAROMA, A SPA RESORT

BY KARISMA

EL DORADO SENSIMAR RIVIERA MAYA, A SPA RESORT

BY KARISMA

AZUL BEACH RESORT RIVIERA MAYA,

BY KARISMA

GENERATIONS RIVIERA MAYA,

BY KARISMA

POSITION No. 11

POSITION No. 20

POSITION No. 24

POSITION No. 25

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

GENERATIONS RIVIERA MAYA,

BY KARISMA

GENERATIONS RIVIERA MAYA, AZUL BEACH RESORT

BY KARISMA RIVIERA MAYA,

BY KARISMA

POSITION No. 25

POSITION No. 1

POSITION No. 3

TOP 25 HOTELS FOR FAMILIES • WORLD

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

TOP 25 ALL INCLUSIVE RESORTS • MEXICO

EL DORADO CASITAS ROYALE, A SPA RESORT

BY KARISMA

EL DORADO MAROMA, A SPA RESORT

BY KARISMA

EL DORADO SENSIMAR RIVIERA MAYA, A SPA RESORT

BY KARISMA

POSITION No. 14

POSITION No. 18

POSITION No. 22

TOP 25 HOTELS FOR ROMANCE • MEXICO

TOP 25 HOTELS FOR ROMANCE • MEXICO

TOP 25 HOTELS FOR ROMANCE • MEXICO

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AWARDS & RE CO G NIT IO NS

Gold Travvy Winner

NICKELODEONTM HOTELS & RESORTS PUNTA CANA

EL DORADO MAROMA A SPA RESORT,

BY KARISMA

EL DORADO MAROMA A SPA RESORT,

BY KARISMA

BEST FAMILY HOTEL CARIBBEAN/BAHAMAS

BEST ALL INCLUSIVE RESORT - SPA & WELLNESS

BEST HONEYMOON HOTEL/RESORT - MÉXICO

Silver Travvy Winner

GENERATIONS RIVIERA MAYA,

BY KARISMA

TUI SENSATORI AZUL BEACH RESORT NEGRIL

KARISMA HOTELS & RESORTS

BEST FAMILY HOTEL / RESORT - MÉXICO

BEST LUXURY HOTEL/ RESORT - CARIBBEAN

BEST HOTEL CHAIN ALL - INCLUSIVE

You can check the list of winners in: www.travvyawards.com

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EL DORADO CASITAS ROYALE A SPA RESORT,

BY KARISMA

EL CIELO WINERY & RESORT,

BY KARISMA

9.5 OF 10

9.4 OF 10

NICKELODEONTM HOTELS & RESORTS PUNTA CANA

EL DORADO SEASIDE SUITES A SPA RESORT,

BY KARISMA

9.3 OF 10

9.2 OF 10

TUI SENSATORI AZUL BEACH RESORT RIVIERA CANCÚN

TUI SENSATORI AZUL BEACH RESORT NEGRIL

8.5 OF 10

8.0 OF 10

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AWARDS & RE CO G NIT IO NS

E

very year, Karisma Hotels & Resorts buys out time to honor and recognize our top professionals in the Gourmet Inclusive® Vacation Consultant Sales and Marketing Forum Award program.

This year, El Dorado Royale A Spa Resort, by Karisma was our gracious host and over 550 Gourmet Inclusive® Vacation Consultants from different parts of the world participated.

They recounted what the fundamental keys have been to generate the successes they achieved thanks to the loyalty and dedication of our associate travel agents.

Anne Rupenstein’s item in Press Today reported that along with spectacular evenings like “Alice in Wonderland”, the new educational program was launched at El Dorado Royale.

In speaking to our friends the travel agents, suppliers, members and clients, Marilyn Cario - Director of Retail Sales North America for Karisma Hotels & Resorts - admonished all present to think of what they can do to excel and leave their personal mark on their work and the people with whom they interact. “The theme of this event is ‘Always Leave your Mark’, as this is the mind focus that we would like all of you to have, because you are our main representatives. You are leaving your mark somewhere” she said, “Folks will never forget how you made them feel.”

Donnie Dawson, Deputy Director of Tourism, Sales – USA and Latin America for the Jamaica Tourist Board (JTB) emphasized that travel agents continue to be very important, especially for destinations where Karisma Hotels & Resorts has a strong presence. “Travel agents will not go anywhere," he said. "They're just becoming bigger and stronger." To show its commitment to this type of economic source, Dawson said that 80% of JTB's annual budget is aimed at engaging travel agents and their collaborators throughout Canada and the United States.

With great emotion and a blast of glitter, Karisma introduced their top sellers in the Travel Agency sector at this banquet, in true Karisma form. The company was proud to welcome all these valuable partners at this eleventh annual Gourmet Inclusive® Vacation Consultant Awards event.

ART P E CIAL SÍPCEUCLO I A LE S ART ICLE

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This award was a memorable event recognizing all the hard work and dedication that these Travel Professionals put in to achieve success. Our Gourmet Inclusive® Vacation Consultant program is an instrumental part of our company's success and we are excited to build a relationship with Gourmet Inclusive® Vacation Consultants by providing them invaluable tools, improvements, offers, authentic client experiences and exceptional properties around the world.

“GIVC’s were created to thank and to recognize our agents” Marilyn Cairo, Director of Retail Sales – North America for Karisma Hotels & Resorts stated

During the forum, the award ceremony honor gala for travel professionals was also held. At the beginning of the gala evening, Karisma’s success this past year’s was highlighted.

The AAA Awards, the Green Globe Certification and the inclusion of Le Chique as one of the top 50 restaurants in Latin America in 2018 were highlighted.

The owners of El Dorado Spa Resort, Generations Resort and Hidden Beach Resort by Karisma, Mr. and Mrs. Martinez, were also recognized in a commemorative celebration during the festivities where a moving compilation of photos and videos was presented that agents had collected through their many years of work with the couple.

"Please, always remember Mexico" said Mr. Martinez speaking to the audience and encouraging the agents to continue their important work in selling the destination - "Mexico loves you".

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ART ÍCU LOART E S ICLE PE CIAL S PE CIAL

AT...

W H AT ’ S N EW

XOLUMADO

INSPIRATION VILLAGE,

BY KARISMA

IS INAUGURATED

O

n December 4th, 2018, the inauguration of Xolumado, an Inspiration Village by Karisma was held, where a cocktail party and dinner was for our guests and members of the press.

Xolumado is a place where a great diversity of trees, herbs and plants emerge that offer infinite forms, colors and scents to the environment, generating an atmosphere of mysticism and relaxation. These same elements were the source of inspiration for the creation of the menus.

The dishes that were prepared were the result of an eclectic mixture of traditional Mexican ingredients such as mole, pipián, huitlacoche and chaya along with avant-garde techniques which resulted in delicious, colorful and lush dishes, just as Xolumado itself is.

Using this same concept, the drinks menu presented cocktails based on tequila or mezcal, using smoke mist techniques, emulating the mist that forms among the flora of the gardens.

This offering uses other mixology techniques, craft beers and Mexican wines, emphasizing - of course - wines from El Cielo Vineyard.

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EL DORADO ROYALE A SPA RESORT,

BY KARISMA A BRIDGE TO SOCIAL NETWORKS

EL DORADO ROYALE HAS NEW ‘WEDDINGS’ OFFICES

A

wooden bridge was built, decorated with flowers, and with gardens all around, served as the backdrop for a photo shoot aimed at promoting El Dorado Royale around the world though social media. It was well received by our guests who were delighted by the gorgeous pictures taken.

W

DREAM GARDENS AT DORADO ROYALE Y CASITAS

RESTAURANT RENOVATIONS AT ROYALE Y CASITAS

N

O

ew lighting and décor in the gardens at El Dorado Royale and El Dorado Casitas paint soft, inviting scenarios that conjure up feelings of romance and calm in a tropical setting. The natural colors, the vegetation and the paths in these outdoor spaces are the perfect canvas for creating a memorable experience.

e now have a special office for the bride and groom appointments with our wedding experts. In this new area, they will enjoy comfort and space to prepare the details of their special day.

ne of the favorite restaurants of our guests is La Isla. In order to create a new tropical atmosphere, we decided to refurbish the entire space as well as remodeling the bathrooms. We are confident that all our visitors will enjoy the new installations.

Similarly, the Guacamaya theater-bar, an iconic place of entertainment in our property, was completely renovated: Palapa, stage, lighting, bar and bathrooms were all modified and improved for the benefit of all.

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WH AT ’ S NE W AT…

EL DORADO MAROMA A SPA RESORT,

BY KARISMA HAS A NEW GARDEN

B

asil, mint, habanero pepper and epazote are some of the plants that are being grown here, thanks to the initiative of Executive Chef Andreas Trilk, who takes these ingredients from this new garden to enhance the seasoning of his dishes.

EL DORADO SEASIDE SUITES A SPA RESORT,

BY KARISMA OPENS NEW SOCCER FIELD

E

l Dorado Seaside Suites was the host hotel for the women’s soccer tournament in Karisma 2018 Olympics, and this was a perfect occasion to inaugurate our new soccer field.

The ribbon cutting was performed by our General Manager, Alejandro López and our Senior Director of People Strategy and HC of Karisma, Estela Paz.

LA CARRETA MEXICAN RESTAURANT

L

a Carreta restaurant, our only Mexican food restaurant, was remodeled to create an environment that better represents and highlights our country.

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TUI SENSATORI AZUL BEACH RESORT RIVIERA CANCÚN REMODELS ROOMS

A

t Azul Riviera Cancun we bring the colors of the beach to the room. We used turquoises, whites and sands, to accomplish the remodeling of the Honeymoon and Family Suites.

TUI SENSIMAR SEASIDE SUITES GETS APPROVAL FOR ‘REMODEL’ SHOW ROOM

W

ith TUI and Karisma final approval, the model room which will serve as the guide for the next phase of 63 rooms in 2019 was completed.

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WH AT ’ S NE W AT…

EL CIELO WINERY & RESORT, BY KARISMA A SKY FULL OF DETAILS

A

t El Cielo Winery & Resort by Karisma, we premiere some new experiences: Keep the fires burning: Delicious baguettes, a broad variety of cheeses, the best selection of wines, and an exquisite fondue are the perfect ingredients to experience true bohemian evening.

Chef en Ville: A selection of 3, 4 or 6 special menus for in-room preparation, perfect for family dinners, special occasions or wedding proposals.

Wine Trolleys: A guided tour in the vineyard, savoring the best selection of wines.

NICKELODEON HOTELS & RESORTS PUNTA CANA TUI SENSATORI RESORT PUNTA CANA

&

IN PUNTA CANA THE SUN MOVES US

B

oth Nickelodeon Resort as well as Sensatori Resort will be getting their energy from a solar provider, Consorcio Energético Punta Cana-Macao, S.A. (CEPM

This is the first time this type of initiative is applied to a hotel complex, and it will contribute to the development of sustainable tourism, using clean energy benefitting the environment in a responsible manner.

This agreement was signed in mid January, 2019 between Executive Director of CEPM, Roberto Herrera, and Jorge Feliz, Corporate Director of Karisma Hotels & Resorts.

"We join the global commitment to ensure the quality of our natural resources and their continuity for future generations" - Jorge Feliz, Corporate Director of Karisma Hotels & Resorts

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TUI SENSATORI AZUL BEACH RESORT NEGRIL "OUTSTANDING EMPLOYER AWARD"

O

ur colleagues at Azul Beach Negril in Jamaica were awarded the Outstanding

Employer Award for the great commitment they have maintained in the recruitment and retention of employees.

This

biannual

prize

is

awarded

by

the

Department of Labor which, in constant collaboration with Azul Beach Negril, has promoted the On-The-Job-Trainee project, where young candidates are given a 90 day trial before the best are hired. This partnership has been mutually beneficial.

ALLURE HOTELS FLAVORFUL TOUCHES IN COLOMBIA

THE CODE: CONTRIBUTING TO CHILD AND YOUTH PROTECTION

O

T

ur RedKnife Restaurant, part of the Allure Chocolat experience, developed a new menu offering. Diminishing the number of offerings, creating an interesting fusion of the Steakhouse concept with local products and preparations, then complementing it all with a fresh dessert offering, has generated a real stir among diners who have been enjoying these wonderful dishes from recipes we are extremely proud of.

he Code is an initiative led by the private sector to promote responsible, regulated and safe tourism. Our hotels in Colombia have decided to assume this code and, in turn, the responsibility to continue fulfilling its requirements.

Following an annual audit, Allure Chocolat, Allure Bonbon and Allure Caramel received certification in December, 2018.

For our restaurant San Lázaro -located in the Allure Canela hotela menu was elaborated that would give a Caribbean identity to the ancestral flavors of the area. Toying with these concepts, some typical dishes such as the Colombian cheese soup (mote de queso), the seafood casserole, ceviches, and some other preparations were created with typical yet novel touches.

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WH AT ’ S NE W AT…

HOTELS ADRIATIC

KA RI SMA

HOLIDAY VILLAGE MONTENEGRO

EXPANSION F

eaturing the renowned Holiday VillagesÂŽ experience concept, Karisma Hotels & Resorts took it to the next level by introducing the first swim-up suites in the destination. In 2019, Karisma Hotels & Resorts upgraded the facilities and increased the capacity with 96 newly built deluxe family rooms. The new building is incorporated into existing Resort facilities, with a stunning sunbathing area, additional pool and a children pool just a few steps from the magnificent Long beach of Ulcinj.

Indulgence, entertainment, relaxation and adventure go hand in hand at the Holiday Villages Montenegro. This stylish and incredibly comfortable hotel has a lot to offer everyone, from babies and toddlers to teenagers and adults.

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AWARDS

KARISMA HOTELS ADRIATIC

K

arisma Hotels Adriatic won the Brand Leader Award for innovation and expansion strategies in the tourism sector during the 8TH Business Conference: “Tourism in South East Europe – SEET 2018”.

Karisma was recognized as a leadership brand that presents new business opportunities for the South European tourism market, featuring new strategies of collaboration and positioning in the Adriatic region, a brand that encourages integral tourism with emphasis on priority destinations.

Thanks to this, Karisma has helped strengthen the identity of the tourist routes of the region, attracting both domestic and international tourists

"Thank you so much for this wonderful award. We will continue to invest in this incredible tourist destination, and we will work consistently to foster further tourist development in this region” said Mr. Rafael Feliz, Senior Sales Manager

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KARIS MA H OT E LS ADRIAT IC

SUSTAINABILITY

PA SSIO N F OR

SUSTAINABILITY: ACTION TODAY TO PRESERVE TOMORROW We constantly hear the term Sustainability day in and day out and that is because it is one of Karisma’s most important foundation pillars for our development.

But ‘what is Sustainability?’

The modern concept that most of the world uses is that Sustainable Development is one that “satisfies the needs of the current generation without compromising the ability for future generations to satisfy their own needs.” In other words, our actions today, in terms of consumption, production and development, must foresee the future repercussions and minimize the impact that our actions can have. In so doing, we will be aware, and our actions can be taken with full consciousness of their effect on the natural resources and ecosystems that guarantee our wellbeing and an adequate quality of life.

Having said all this, it becomes extremely important to contribute to sustainability since our very existence depends on our protecting natural resources and contributing to the development of the community.

What is our part at Karisma?

Karisma has been one of the pioneers in adopting the Sustainability model and integrating it into the company's philosophy.

This means that every development project has as a fundamental pillar, being the vision of optimizing resources with the least possible impact on daily operations.

The concept was coined in 1983 when The United Nations (UN) created the Commission on Environment and Development. The team that made up this commission created a report called "Our Common Future", proposing that society should modify lifestyles and habits in order to avoid a social crisis and the degradation of nature.

Some examples of campaigns that we carry out constantly are the protection of sea turtles, the creation of greenhouses and vegetable gardens, the efficient consumption of water and energy, employee training, and strategic alliances for the benefit of Society in general, Karisma Foundation and its work to improve the quality of life through health care, and many other initiatives - Because when we talk about the environment, we are not only talking about natural resources but we also want to affect the people and the community that surrounds us.

What is Sustainable Tourism, and why is it important?

Tourism is a fundamental activity that generates income, jobs and development of the region. Within the Services Activities Economy, the tourism industry is one of the most important sectors in the global economy, one of the most dynamic sectors and one that depends specifically on the conservation in the environment that it is found.

Therefore, in order to live harmoniously and generate positive impacts, Karisma joined this Manifesto of Sustainable Tourism, with the objective of collaborating and working together with the government, the destinations we serve and the communities therein to maintain resources of the tourist destinations in which we operate, in order to be able to maintain them and to be successful in them for many more years.

Bibliography Sustainable Development: Interpretation and Analysis by Alfredo Ramírez Treviño, Juan Manuel Sánchez Núñez & Alejandro García Camacho.

Sustentur (2018). Retrieved from Sustainable & Social Tourism Summit: http://manifiesto. sstourismsummit.org/ Photos: from archives

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KARISMA RECYCLATHON, “THERE IS NO EXCUSE FOR NOT RECYCLING”

O

ne of the foremost environmental problems on our planet is the excess of garbage we produce. According to UN estimates, by 2030 there will be more plastic than fish in the ocean, so it is crucially urgent to implement aggressive actions that reduce and eliminate this residual waste! That is why Karisma, conscious of the fact that recycling often is complicated, has established a Recyclathon project in Mexico hotels.

How can I participate?

It is easy: 1. Establish a separation plan for household waste and involve your whole family 2. Separate PET containers, hard plastic, aluminum and tin cans and glass bottles and containers. Wash them and let them dry. Once clean and dry put them in separate bags.

3. Bond paper from magazines and journals, as well as clean and dry cardboard can be tied up with twine.

4. Vegetable oil from your kitchen can be stored in a PET container with a leak-proof, screw-on lid.

5. Collect batteries, and intact light bulbs that are no longer used and store them in a clean and dry container.

6. Collect clothing that is no longer used and that is in good shape, so as to donate to those in need.

7. On the set date, take your recyclables to the hotel, so we can make sure they are sent out to recycle 8. Receive a sustainable price for your participation!

Karisma Recyclathon Hotel Azul Beach Resort Riviera Maya

Recyclathon date March 28th

September 26th

El Dorado Maroma

May 30th

November 28th

Azul Beach Resort The Fives

July 25th

Azul Beach Resort Riviera Cancún El Dorado Royale / Generations Riviera Maya

April 25th

October 31st

June 27

December 26th

th

August 29

th

El Dorado Seaside Suites Palapa de Colaboradores / 9:00 to 13:00 hrs

*Dates may vary, please confirm with your Sustainability Coordinator

Dear collaborator, we invite you to reduce your ecological footprint by participating in the Karisma Reciclatón. You just have to collect the waste from your house and bring it to the hotel; here we will take care of its recycling. Do not forget that they must be clean, dry and well separated.

PET Plastic bottles

Paper Magazines, bond paper. not wet or stained. in a box or moored in packages.

Hard plastic Shampoo, yougurth, etc. kind of containers

Used kitchen oil On a plastic containers tightly closed

Glass Glass bottles

Clothes in good condition If you clean your closet and you want to donate clothes that you no longer use, bring them clean and bagged. We will donate it to the “Civil Association Recycle your clothes”

Aluminum Soda or beer cans Metal Tin cans, keys, nails, etc.

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Batteries

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PLANET HOUR Every year, on the last Saturday in March, at 8:30 pm local time, the whole world goes dark for one hour… This simple act of shutting off lights is a global initiative that began in Sidney, Australia in 2007, seeking to generate a awareness of the global environmental crisis. This initiative, promoted by the WWF (World Wildlife Fund), and now, 12 years since inception, and 11 years as a global initiative, it is accepted in 188 countries. In 26 countries, #EarthHour and #Connect2Earth hashtags have become a rallying cry, generating around 2 billion comments, where individuals proclaimed publicly their commitment to the planet and the actions they plan to take.

Via the www.EarthHour.org portal, anyone can call on world governments to take actionable and urgent means to reduce climate change and environmental degradation. You can add your own voice and make a difference. We leave you with some suggestions for change in your lifestyles that may seem small but have a significant impact.

1. Change your lifestyle: Eat less meat, lean toward local fresh produce, and choose clean and sustainable operations.

2. Choose renewable energy sources: If you are remodeling your home, invest in solar panels or wind turbines; your savings will help pay for it. If you purchase a car, choose hybrid or electric.

3. Restore nature where you live: Organize family/friends/ neighbor clean-up days where all can participate in cleaning up a public place that has trash strewn about.

You can share your photos on #BasuraChallenge.

4. Change your buying patterns: Say NO to any type of single-use plastic (disposables), take your own cloth or reusable grocery bags. Use thermoses, reusable plates, glass, steel or porcelain containers, stainless steel cutlery and reusable stainless steel drinking straws when buying take-out food or on picnics.

5. Use less water: In our hotels, please REPORT LEAKS! At home, reduce shower time by one minute and shut the water off while lathering up, or when brushing your teeth.

Maybe you think the impact that you, by yourself, is tiny… but if we are many who take these actions, the result will be significant, and we will be able to enact changes.. You can do it!

ACCIÓN POR EL CLIMA

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IF IT’S ON, AND NO ONE IS USING IT,

‘TURN IT OFF!’ A

ccording to official data, if we continue using electric power as we have been, in a few years we will lose natural resources. We are becoming more and more populous and we are consuming more and more energy, mostly produced with fossil fuels that generate Carbon Dioxide, which contributes to climate change and its devastating effects.

We must not forget that we are already facing the impacts of climate change in the form of hurricanes, heat waves, torrential rains and sargassum and other natural disasters.

That being said, we invite you to join the "Turn it off!" movement, and look around your work area carefully for energy thieves and get rid of them. Here are some ideas: 1. Turn lights off if not being used, or turn them off during the day, and open window coverings to let in natural light. Even an energy-saving light bulb, left on all day consumes the equivalent of charging 974 cellular phones in a month.

2. Remember that per company policy, office air conditioners are to be set at 24°C (75°F), please ensure this is happening.

If no one is in the conditioned zone, “Turn it off!” A small air conditioner left on all day uses as much energy as a car driving 3,600 km (2,237 miles).

3. If you are in the laundry department make sure you fill washers and dryers to their specified capacity, do not waste water, gas and electricity to wash just a few clothes.

4. Turn your computer monitor off when leaving your work station. A single monitor that stays on all day consumes in one month the same electricity as charging 22,723 cell phones.

Apply these suggestions in all areas of your hotel but also at your own home! Energy costs money, but wasting it costs us much more!

ENVIRONMENTAL AND SOCIAL CELEBRATIONS

I

t is important that throughout the year that we remember our commitment to certain issues, so that we can all act for a better world. In this first semester of 2019 we will celebrate:

FEBRUARY 2

World Wetlands Day

MARCH

APRIL

JUNE

1

Zero Discrimination Day

19

World Bicycle Day

5

World Environment Day

8

International Women’s Day

22

Earth Day

8

World Oceans Day

12

World Day Against Child Labor

14

World Blood Donor Day

22

World Water Day

30

Earth Hour

MAY 15

World Climate Action Day International Day of Families

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World Sea Turtle Day

SARGASSUM IN THE CARIBBEAN

S

argassum is a brown macroalgae that normally grows in open waters, in the form of floating islands in the middle of the sea, which move with the currents. Under normal conditions, sargassum is an oasis for tiny marine animals, as it provides protection against predators, as well as food and shelter. In the Atlantic Ocean there are two large areas of sargassum accumulation, one in the northern Atlantic, of which there are reports that date back centuries; one of recent formations is in the southern part, off the coast of Brazil. This latest island of sargassum, which is presumed to have been created by overuse of fertilizers and agrochemicals that are carried from agricultural lands to the open sea by rivers, and this is what is generating the mass arrivals on our beaches.

The arrival of sargassum in such quantities to our beaches has a very high impact on the ecosystem, as, upon arrival decomposes

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and releases organic and chemical matter, depleting the oxygen from the water and affecting areas where corals, sea grasses, fish and other animals die asphyxiated. Sargassum on the beaches also affects the sea turtle nesting process, because when it decomposes, this seaweed generates heat, in effect, "cooking" the turtle eggs that are hatching in their nests on these beaches. Additionally, the impact on the tourist industry, one of our main assets, is very high because it generates an ugly image and unpleasant smells.

Although this phenomenon is already being addressed by all levels of government, companies, universities and conservation organizations, it is necessary that each of us, as inhabitants of the Caribbean and as part of this company, help in the cleaning work and collection of sargassum, to try and keep our destination as good as possible. It's time for us to act like a united team, like the great family we are.

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OBESITY AS A DISEASE I

KARISMA

FU N DACI ÓN

t's all over the radio, television, newspapers and digital media: The overweight and obese population is of great concern for government agencies. Some may presume that this is a very personal matter or choice; however, it’s the way that most people live that always seems to influence the rest, when living in close community with each other, as we do here in Mexico.

Obesity is a chronic multifactorial disorder, stemming from various genetic and environmental determinants, characterized by increased adipose tissue. In Mexico, approximately 72.5% of the population over 20 years of age is overweight or obese1, both in the rural and urban areas of our country. This number is increasing every year, and this is worrisome since obesity is a disease that invariably leads to other chronic degenerative diseases.

Obesity and excessive weight are the main risk factor in disabilities and death, not to mention diabetes, cardiovascular diseases, cancer, and bone and muscle disorders. So, not only is it a personal matter, as some may think, but it is reflected in the mortality rate and the cost of medical treatments and government medical services.

The Mexican Diabetes Federation (Federación Mexicana de Diabetes) provides these nutritional recommendations: • Physical activity at least 30 minutes per day • Reduce sugar and fat consumption • Avoid alcohol consumption • Keep regular meal times • Avoid prolonged fasting and binge eating • Increase plain water consumption • Serve meals on smaller plates, to avoid eating large portions

Diet Obesity and overweight Adults > 20 years old

42.3% Vegetables

Prevalence overweight and obesity

51.4% Fruits 70% Legumes

Overweight

Obesity 48.1% Egg

Prevalence overweight and obesity by sex

85.3% Sugary drinks 38% Snacks, candies and desserts 45.6% Sweet cereals

Prevalence overweight and obesity by location

Urbann 72.9%

14.4% of the adults that are 20 or older do no physical activity

Rural 71.6%

The consumption of food is at least three times a week (except vegetables and fruits that is daily consumption)

1 ENSANUT 2016

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The Gift of Hearing T

he importance of the five senses may go unnoticed in our daily lives. For many, the lack of any one of them implies losing the opportunity to know others, to make less mistakes, to socialize and to coexist with their loved ones. In other cases it means losing the opportunity to have better professional or academic development.

Hearing loss can be attributed to genetics, complications in childbirth, infectious diseases, chronic exposure to noise, the use of certain drugs or it may simply be a matter of the passage of time and aging. This condition causes other psycho-social problems such as depression, isolation and low self-esteem.

There are 466 million people in the world who suffer from hearing loss, 34 million of whom are children.

Aware of the importance of this sense, we have managed a campaign for three years for the donation of high quality hearing aids. In 2018, in partnership with the company PHONAK, we were able to double the number of donated equipment, thus being able to help them out with 79 hearing devices.

Behind each beneficiary lay the most beautiful testimonies, which motivate us to continue with our work and that impel us to continue increasing the scope of our Foundation.

Our passion is‌ to help!

The efforts of each of our campaigns would not be possible without the confidence of each one of you has in us: Thank you!

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KARIS MA FO U NDAT IO N

E X PA N SIO N

KARISMA

GROWTH

STEP BY STEP

K AR I S MA E X PANS IO N

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KARISMA HOTELS & RESORTS LATAM

The corporate offices of Karisma Hotels & Resorts Latam, located in Bogotá under Diego Jaramillo’s leadership, are focused on the commercial development of Karisma’s Latin American properties, under the Allure and the new Irotama brand names.

The Colombian team’s efforts are directed toward capitalizing on its popularity among pleasure and business travelers that are seeking elegant properties either on the beach or in the city. Karisma has three properties in Cartagena: Allure Chocolat, Allure Bonbon and Allure Canela, besides Irotama.

Among the goals this office has is the expansion of recognized Karisma Latin American brands as well as their South American sales and operations.

NEW OFFICES To keep up with our growth, and after four years in the same spot, the Corporate Offices in Bogotá moved to a larger space in one of the more active business areas, where it is expected that we will achieve better connection with our clients.

WELCOME TO THE KARISMA FAMILY! A

ndrés Gómez became Karisma’s Latin America Commercial Director. Is a Business Manager, credentialled by the University of Sergio Arboleda, specializing in Commercial Management at the Universidad de la Sabana and has a wealth of experience in Commercial Management in the Hospitality Industry.

His strategic leadership will help to boost our chain’s sales, being responsible for all the commercial strategies needed to accomplish our goals and to effectuate the company’s position in the Industry. We are confident of his success in energizing his team to reach these targets.

D

iana Sierra joined Colombia’s Karisma corporate office staff as Senior Manager of Projects and Development. Diana graduated from the Universidad de los Andes as an Economist and Business Administrator. She has had experience in various industries, making her an excellent addition to our team to promote the development and growth of our company in that region.

Ms. Diana Sierra will be responsible for the entire development and strategic planning approach in terms of expansion, relationships with owners and financial evaluation of projects.

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KARIS MA E X PANS IO N

I

t is a pleasure to welcome into our group, Diana Artunduaga, our new Comptroller, who came to Karisma to develop and strengthen our accounting areas, with an eye on the company’s expansion in Latam. With her experience in Colombia’s hotel sector, Diana, having graduated from Universidad Javierana and a Tax Specialist from the Universidad de los Andes, joins Milena Moreno, who graduated in Accounting from the Universidad Minuto de Dios and has broad experience in various industries. This will create an efficient and proactive team that will strengthen our growth in a significant way.

L

uis Nenninger joined Karisma’s corporate offices in Colombia as Project Manager.

Luis is a Mexican bilingual architect with 20 years experience as Project Manager in luxury hotels constructions, teamwork and leadership.

J

orge Silvestre joined Karisma’s corporate offices in Colombia as Revenue Manager.

Has a Master's degree in Industrial Engineering from Universidad de los Andes and has extensive experience in various industries in data analysis and Revenue Management, implementing strategies to maximize revenue.

I

von Rodríguez joined Karisma’s corporate offices in Colombia as IT Manager. Ivon is a professional in Systems Engineering from the Francisco José de Caldas District University; has a specialization in Engineering Project Management and has extensive experience in Project Management, thanks to the certification granted by the PMI in the hotel industry.

M

ateo Bulla became E-Commerce Manager at Karisma’s corporate offices in Colombia. Mr. Bulla will lead his team to strategically manage distribution and sales of Karisma’s LATAM products via the web and Online Travel Agencies as well as managing the company’s digital strategy in the region. Graduated from the Polytechnic Grancolombiano in Marketing and Advertising, and with six years’ experience, he will be searching for strategies that will achieve our goals, we are confident that he will fuel sales growth through electronic media.

I

ngrid Rojas joined Karisma’s corporate offices in Colombia as Executive Assitant. Ingrid is a professional in International Business and Marketing by Santo Tomas University, with experience in administrative matters and customer service.

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& ĂĄay & Vassa spas have integrated well-being in their entirety. Along with their Wellness menus they have recently began offering vegan product lines, both gluten-free and animal cruelty-free. Let us introduce to you: We started with the Elemis line, which has a vegan facial with excellent skin benefits that is high in essential nutrients due to its freedom from pesticides and fertilizers. The plant extracts will have an incredible effect ... your skin will love it.

If you think that we only focus on skin, we have great news for you! We have selected the best line for nail care: London Town. This product works synergistically to cure nails from the inside out and provides the ideal balance between strength and hydration.

Further, it takes color to the next level as it fuses striking tones with enriched botanical and mineral oils to restore and simultaneously beautify your hands.

Finally, we have a mineral makeup line specifically for those who like to look natural while nourishing their skin. We introduce Jane Iradale multitasking mineral makeup, a line of high performance cosmetics, clean and cruelty-free, that enhance the natural beauty. All its products are free from parabens, talc, phthalates, synthetic fragrances and ingredients from genetically modified organisms (GMOs).

Vegan Friendly,

Gluten Free,

Cruelty Free

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SPA

NĂ AY SPA .

VA SSA S PA

N

TRAVELERS

EXOTIC & PRESTIGE

DEPARTMENTAL INTEGRATION DINNERS AND MEETINGS These meetings were held with the objective of creating recreational spaces to strengthen the sense of belonging to each departmental team.

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EXOTIC & PRESTIGE TRAVELERS GALA DINNER We celebrated our traditional, famous and long-awaited Christmas gala dinner. The evening was full of surprises, a delicious menu, a fun lip-sync contest and an incredible raffle!

PAMPERING US Altar to the Dead In order to honor and live out our Mexican traditions, all administrative departments were invited to participate in the construction of an altar to the dead. On this occasion, the chosen state was Yucatรกn.

Each volunteer department brought in an element to contribute to our Hanal Pixan, so that, on November 2, 2018, with everyone's positive attitude and full commitment, the successful construction took place beside our sales room at El Dorado Royale

Breast Cancer Campaign Yearly, we promote a culture of prevention among women in the Karisma family, so, cards were handed out for free mammograms at Laboratorios Polanco.

This activity is funded by the Karisma Foundation, that also provided the pink ribbons for badges and other activities with all employees, since awareness is important on the part of both women and men.

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E XOT IC & PRE ST IG E T RAVE LE RS

Pantry Packs

Karisma Foundation - Giving Day

120 Pantry Packs were delivered to the employees! Each pantry basket included a bottle of cider as a Happy Holiday gift wish.

Each year, based on the "Giving Tuesday" or a "Day to Give" banner, thousands of organizations, companies and citizens come together for the simple purpose of serving others.

This year, FundaciĂłn Karisma, coordinated, in November 2018, a series of volunteer activities where collaborators from different areas could participate.

Karisma Foundation - Health Day As with every month, we have the Karisma Mobile Unit visiting our offices. On this occasion, general examinations were held for all collaborators in CancĂşn. Let's continue promoting good nutrition and a better quality of life.

We were accompanying elderly people from the Nohoch Nah home, entertaining the children of the temporary assistance home and a mega-health day was held where, with the support of our mobile medical unit, many people were able to get medical examinations.

National Costume Contest - Halloween Exotic Contest Without a doubt, the most anticipated activities by our creative collaborators are the costume contests, since each year they are more and more ingenious and surprising!

The jurors were our partners and chose the most fun and original costumes. Winners got to take home cash prizes for their great efforts.

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2018 OLYMPICS As part of the 2018 Karisma Olympics, we held many pre-contest activities with sister hotels.

This year we have a lot of talent and a great experience of values. Congratulations to all our collaborators for their passion and thanks for representing E&P!

A day at the spa for hostesses and nannies

Donation of Exotic toys

Our staff got a big surprise when we took them to an afternoon of relaxation in our spas.

Once a year, the Exotic sales rooms come together for a good cause: the donation of toys for various communities.

They were welcomed with snacks and a cocktail and then had a manicure and personal grooming session. This was one way of recognizing the great work they do daily.

On this occasion, our director of Sales, Phil Woodward, disguised himself as Santa Claus to make the delivery of toys to the utter delight of so many children.

Sustainability Month In October we celebrate Sustainability. Hotels and KTC, joined in this campaign where they participated in different activities in favor of sustainability: ·· "Beach Cleaning" at the Dorado Hotels ·· "Operación Hormiga" (“Operation Ant” = “Beehive of Activity”) in ABR ·· "Sustainability program Talks" ·· "Crafts with recycled materials in the Kids Club ·· Sustainability talks and distribution of triptychs ·· No more disposables

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At Karisma we have programs that care for and promote sustainability in all our hotels, however, we are rarely truly active participants. That is why, at Exotic & Prestige Travelers, we have decided to begin to do our part, by inviting everyone to be part of the permanent campaign, "No more disposables" in which all employees are invited to bring to work their favorite thermos bottles or cups to avoid the continuous waste of plastic or cardboard cups.

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PAMPERING OURSELVES

E

very day is a new adventure in which passion and positive attitude are always present.

Here are images of the activities in which we showed appreciation for and congratulated our collaborators for their effort, dedication and contributions during 2018, wishing all a prosperous new year.

PAMP E R I N G O U R S E LVE S

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PAMPE RING O U RS E LVE S

MEETINGS

COLLABORATOR

A

t our Staff Meetings we encourage communication and team integration from each of our business units. We thank and recognize the collaborators that have stood out for their excellent performance, effort and dedication.

At the meetings we share important information about the operation of our hotels and celebrate in style each of the achievements and certifications we all achieved together.

CO L L A B O R ATO R ME E T I NG S

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CO LLAB O RATO R ME E T ING S

TR A I N I N G YO U

P

reparation and constant updating is key to addressing the new challenges and opportunities. The professional and personal development of our employees is a central part of our growth plan.

In the last few months, workshops, practices and training sessions were carried out.

We keep growing with Passion!

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T RAINING YO U

ANNUAL AWARDS BEST EMPLOYEE

EDR

LAURO GONZÁLEZ HVAC TECHNICIAN

ANUAL

AWARDS

GRM

ABF

SANTOS YAX GARDENER

JERÓNIMO MÉNDEZ STEWARD

NDR

WANDER NÚÑEZ SERVER

2018

T H E B E ST O F T H E B E ST

44

EDC

IVÁN RAMÍREZ BEACH POOL BUTLER

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ANNUAL AWARDS BEST SUPERVISOR

QUARTERLY AWARDS BEST SUPERVISOR

EDR

EDC

JUANA POZO SECURITY SUPERVISOR

JOSÉ BAEZ MAINTENANCE SUPERVISOR

ABF

VIRIDIANA VARGAS CAFETERIA SUPERVISOR

ABF

ALMA MAR COORDINATOR THERAPISTS

QUARTERLY AWARDS BEST DEPARTMENT

GRM

ABF

ABEL HERNÁNDEZ GARDENING SUPERVISOR

SABINA RAMOS KITCHEN SUPERVISOR

ABF

ABF

IN ROOM DIVISION HOUSEKEEPING

IN ROOM DIVISION RESERVATIONS

QUARTERLY AWARDS MOST MENTIONED IN TRIPADVISOR

NDR

NURYS CORDERO BARS SUPERVISOR

ABF

ABR

MARTÍN MÉNDEZ SERVER

BLANCA CAAMAL BAR SERVER

QUARTELY · AWARDS·

OCTOBER-NOVEMBER-DECEMBER

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T H E B E ST O F T H E B E ST

OF THE BEST

T HE B EST

OCTOBER BEST EMPLOYEE

ABH

ABF

EDR

EDR

LUIS CHI TUYUB SECURITY AGENT

MARÍA MARTÍNEZ ENERGY COORDINATOR

PALOMA LÓPEZ ACCOUNTING ASSISTANT

JOSÉ RODRÍGUEZ FIXED ASSETS MANAGER

ABF

ABN

EDM

EDC

JUAN GIL SERVER

NICOLE GRANT ROOM MAID

LUIS ECHEVERRÍA ROOMBOY

ISRAEL KUYOC BEACH BUTLER

E&P

GRM

GRM

NDR

ALMA RUBIO SALES

ANA CÁCERES HOSTESS

JUAN PACHECO BUTLER

CHESTER MÉNDEZ PASILLERO

MOST MENTIONED IN TRIPADVISOR

NDR

ABF

KATY DE LOS SANTOS CONCIERGE

IVÁN GUZMÁN BUTLER

OCTOBER BEST SUPERVISOR

EDC

NDR

NDR

EDR

ELEAZAR CASTILLO HOUSEKEEPING SUPERVISOR

HENRY ARIAS MAINTENANCE SUPERVISOR

YEURIS SÁNCHEZ RESTAURANT CAPTAIN

BRUNO DE JACOBIS MEMBERS EXPERIENCE SUPERVISOR

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NOVEMBER BEST EMPLOYEE

ABH

ABF

E&P

NDR

EDS

CASANDRA LEÓN CLEANING HELPER

LIETHZA ACOSTA WEDDINGS ASSISTANT

LAURA GUTIÉRREZ CONTRACTS AGENT

MARÍA ARIAS COORDINADOR JUST KIDDIN

FERNANDO MÉNDEZ ROOMBOY

ABF

GRM

EDM

NDR

ESTEFANI BARRAGÁN CONCIERGE

ROSARIO RAMÍREZ VLO

LILIANA SÁNCHEZ VLO

JUAN GUERRERO SPA WAREHOUSEPERSON

NOVEMBER BEST SUPERVISOR

MOST MENTIONED IN TRIPADVISOR NDR

NDR

ABH

JACKSON BERGEZ WAREHOUSE SUPERVISOR

LUISA ESPINO CONCIERGE SUPERVISOR

NOEL PERES SERVER

DICIEMBRE BEST EMPLOYEE

ABH

ABF

ABF

EDR

E&P

GREGORIO BAZAN BAR TENDER

JERÓNIMO MÉNDEZ STEWARD

AMELIO LÓPEZ BELL BOY

RUBÉN BRITO ROOMBOY

ELÍAS SILVA ROOMBOY

NOVIEMBRE BEST SUPERVISOR MOST MENTIONED IN TRIPADVISOR E&P

E&P

ABH

ABH

MAYRA CASTRO VLO

ROBERTO RODRÍGUEZ CONTRACTS AGENT

JOSÉ GALEANA SECURITY SUPERVISOR

NOEL PERES SERVER

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T H E B E ST O F T H E B E ST