Kontacto No22 English Version

LETTER FROM THE EDITOR Trimestral publication Year 6, Vol. 22, Riviera Maya internalcommunication@karismamexico.com

2 3 6 7 8 10 12 13 14 15 16 18 20 21 22 23 24 26 28 30 31 32 34 35 40 41 42 43 44

Index Letter from the editor New faces Awards and Recognitions Passionate about our partners Cultural heritage and dedication to our host destination Introducing the flavors of the region-RAKIJA News about our expansion resonate in local media Quindío celebrates their 50th anniversary at Allure Aroma Mocawa Azul Sensatori Jamaica, Renovates the “back of the house” El Dorado Royale , Improving from the ground up Palafitos Overwater Bungalows Azul Sensatori México renovations up high Club 82 Wine Bar A perfect alliance with a view to the future Karisma to release a new version of our mobile app Azul Sensatori Jamaica: Promoting local culture It´s show time!

What can our guests expect at Nick Resort Punta Cana?

A gastronomic voyage at Nickelodeon™ Hotels & Resorts & Sensatori Resort Punta Cana Nick Place - the children won´t want to leave!

Follow Nick Resort on social media Get to know Punta Cana´s management team Nickelodeon™ y Sensatori Punta Cana at the leading edge of technology Exotic y Prestige Travelers Kpacit-arte (Training you) Employee Meetings Konsintiéndonos (Pampering us)) Karismatic Drink The best of the best

General Director: Sasa Milojevic

Art Director: Carlos Ramírez

Editor: Estela Paz, Cristina Raya

Editorial Design and Illustration:

Editorial Board: Nayeri Ramos (Azul Beach), Daniel López (Azul Fives), Rubí Méndez (Azul Sensatori), Paula Negrete (Karisma), Gabriela Hernández (El Dorado Maroma), Alberto Roldán (El Dorado Royale- El Dorado Casitas), Coynta Arzola (El Dorado Seaside Suites), Sarina Pech (Exotic Travelers / Prestige Travelers).

Contributors: Daniel Castellón (Azul Beach) , Karen Puerto (Azul Sensatori), Antonio Valle (El Dorado Maroma), Hugo Estrada (Azul Fives), Elisa Flores (El Dorado Seaside Suites), Lorena Pereida (El Dorado Royale), Dania Phang (Azul Sensatori Jamaica), Noé Landa (Allure Chocolat /Allure Bonbon), Víctor Castro (Prestige & Exotic Travelers ), Karen Herrera (Allure Chocolat y Bonbon), Patricia Juárez (El Dorado Maroma), Larizza Maciel (Azul Sensatori), Aleksandra Nenadic (WMS), Lyn Santos (Karisma), Rolando Miravete (AZSJ), Jorge Uribe (Allure Café Mocawa), Carlos Herrera (Karisma), David Ortegón

Printing:

Dear colleagues At every one of our locations, offices and hotels, the feeling of euphoria still reverberates from the recent grand openings of NickelodeonTM Hotels and Resorts, and Sensatori Punta Cana. Thanks to these new unique offerings, we are looked up to as one of the most innovative organizations in our industry. We have been able to integrate - to perfection - a family entertainment experience with the type of luxury vacations that only our unique Gourmet Inclusive® experience can offer.

Palaflitos Overwater Bungalows is another gargantuan accomplishment we were able to achieve over the past year. We are the first in all of Latin America to be able to offer the incredible experience of complete immersion in the crystalline turquoise waters of the Mexican Caribbean. Expectations were great, and our guests were anxiously awaiting this project’s completion, and they weren’t disappointed.

With these novel concepts, we have remained at the vanguard of the hospitality industry, and have redefined what it means to go on a luxury vacation.

We have many reasons to celebrate, and what better celebration than the one we are preparing for, the Karisma Olympics, that begin on September 12th. We are reminded that the objective of these games is to foster a spirit of camaraderie and healthy competitiveness. Thus, all are invited to cooperate in our continued cultivation of unity and teamwork based on the guiding values our great company engenders.

We are an innovative company with a highly talented group of people who know how to integrate our aptitudes, and it is thanks to this that we have been able to achieve the lofty goals we had set out, to be leaders in our industry. Let’s continue to share this vision and keep on building great things!

Guillermo Sánchez

Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx

Kontacto Magazine:

Trimestral free publication property of Karisma Hotels & Resorts

Address:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470

Circulation:

1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Sr. Sasa Milojevic

Vice President of Operations, Karisma Hotels and Resorts

New Faces

WELCOME TO THE KARISMA FAMILY

These are our most recent talent acquisitions being integrated into our Karisma family, bringing with them their vast experience to help the continued growth of our company. We welcome:

DEJAN PERIC Operations Director, Karisma Hotels Adriatic On the 6th of June, Mr. Dejan Peric was promoted to Operations Director for Karisma Hotels Adriatic. With a background and professional experience in hospitality, Mr. Peric joined Karisma Hotels & Resorts in 2011, remaining in Mexico, supporting our Azul Sensatori, El Dorado Seaside Suites and the highly acclaimed Restaurant Le Chique. At the end of 2012, Mr. Peric returned to Europe, this time to become a part of Karisma Hotels Adriatic as Food & Beverage Regional Manager, supporting the implementation of our high standards there, and ensuring they permeate our Adriatic Region. Since then, he became General Manager of Azul Sensatori Mexico, before returning once again to the Adriatic Region. In addition to his native language, Dejan speaks English and Spanish. His dedication to Karisma coupled with his intimate knowledge of the region is of great value to the operation and management of our properties in the Adriatic.

ALEJANDRO LÓPEZ General Manager, Hotel Azul Sensatori Mexico, by Karisma It is our pleasure to announce the promotion of Alejandro López to the position of General Manager of Hotel Azul Sensatori Mexico as of July 21st. He will continue to report to Paula Negrete, Operations Director – Mexico Hotels.

Alejandro, who is native to Mexico City, has had a very diverse trajectory in our organization, which began back in 2006, when he became Rooms Division Manager, Resident Manager at AZSM and EDR, Interim General Manager at AZF, Hotel Manager at GRM, before arriving at his most recent post as General Manager of El Dorado Maroma Hotel. He also was instrumental in refining the Six Sigma work methodology in all of our Mexico hotels. Thanks to his expertise and education he was able to develop many very beneficial projects for our company.

JOSLIN FUENTES DÍAZ General Manager, El Dorado Maroma, a Beachfront Resort, by Karisma Also on July 21st, Joslin Fuentes Díaz became the General Manager of El Dorado Maroma Hotel, reporting directly to Paula Negrete, Operations Director – Mexico Hotels.

Joslin is also native to Mexico City, and brings Hotelier, Food & Beverage and Sales experience, developed at Intercontinental, Starwood and Hotel Astor, part of the DEMA chain in Belgium. Most recently, she was acting as Hotel Manager at El Dorado Casitas Royale. All the while, she was able to complete her studies in Hotel Management and Food & Beverage at the Swiss Hotel Management School in Switzerland. She speaks English and French and gets along in Portuguese. She has completed many CE training courses, which allowed her to sharpen her key competencies.

3

4

New Faces

PAULO BOJÓRQUEZ Regional Manager, Human Resources, Mexico Region On July 18th, Paulo Bojórquez joined our organization as Regional Manager of Human Resources – Mexico Region, for Karisma Group’s Hotels, reporting directly to Mrs. Estela Paz, Senior Director for Personnel Strategies and Human Resources.

Paulo has considerable experience in the hospitality industry, specifically in the Human Resources area, with renowned brands such as PriceTravel, Starwood, Intercontinental and Anderson Group, in various countries such as Puerto Rico, Aruba and Mexico. At the same time, he became certified to teach related courses at Universities and other Educational Institutions throughout Quintana Roo state.

He holds a bachelor’s degree in Business Administration, and is also certified as a Green Belt in Six Sigma. His wide array of qualities stem from the development and implementation of key strategies in Human Resources.

DEBBIE GÓMEZ Sales Director, Caribbean and Latin America As of June 21st, Mrs. Debbie Gómez was nudged into a new professional direction, being nominated as new Sales Director for the Caribbean and Latin America. Mrs. Gómez continues to report to Mr. Rienk De Jong, VP of Sales and Marketing. She graduated Magna Cum Laude in Hotel Administration at the Pontífica Universidad Católica Madre, and obtained her master’s degree in Business Management at the University of Connecticut, USA. She is well acquainted with international reservation systems, inventory management and commercial account management.

ENRICO LINDENHAHN Operations Director, Dominican Republic and Jamaica Hotels On June 27th, Mr. Enrico Lindenhahn also took a new direction in his career, now being named Operations Director for our hotels in the Dominican Republic and Jamaica. He will continue to report to Mr. Sasa Milojevic, our Vice President of Operations. Mr. Lindenhahn has been a part of the Karisma family for over 7 years already, having been General Manager of Azul Fives Hotel and Director of Operations for New Projects. He had previously developed his international tenure in management positions primarily in Food & Beverage departments.

New Faces

JAIME DE SANTIAGO Financial Investment Manager Mr. Jaime de Santiago was promoted to Manager of Financial Investments, reporting directly to Alberto Fernández and David Coffey. Mr. Jaime de Santiago has deep international experience in Financial Analysis, Investment Valuation, Business Planning and Operating Efficiencies. He has been part of the Karisma group for 3 years, acting as Senior Financial Analyst. Mr. de Santiago had previously been involved as a Business Consultant with companies such as Everis, Europraxis and Banco Santander.

RENAUD PFEIFER General Manager, Azul Fives Hotel, by Karisma Since June 28th, Mr. Renaud Pfeifer took on the post of new General Manager of Azul Fives Hotel, By Karisma. Mr. Pfeifer will continue to report to Paula Negrete, our Operations Director for Mexico. Mr. Pfeifer’s career has taken him through the USA, Brasil as well as Mexico, for reputable hotel chains such as Tivoli, Sol Meliá and Le Méridien. At our locations, he has mainly acted in Resident Manager and General Manager positions.

MARIO MATHIEU VP, New Product Development and Construction As of August 1st, Mr. Mario Mathieu accepted his new appointment as Vice President of New Product Development and Construction for Karisma Group. Mr. Mathieu will report directly to Mr. Neil Evans. He is well versed in luxury accommodations, having spent 25 years in the field. He developed a very successful career in our organization now, for about 5 years, acting as General Manager for Azul Fives and more recently, as Director of Operations in the Caribbean Region.

5

6

Awards and recognitions

SENSIMAR SEASIDE SUITES & EL DORADO ROYALE

ACHIEVE TUI ‘ENVIRONMENTAL CHAMPION’ CERTIFICATION FOR 2016

O

n June 30th our Sensimar Seaside Suites and El Dorado Royale, a Spa Resort, by Karisma, received the TUI (Touristik Union International) Environmental Champions award for 2016.

Every year, since 1996, TUI recognizes hotels that work hard at protecting the environment and put into practice social responsibility policies.

The purpose of TUI is to promote conscientiousness and dedication toward sustainability. To participate, hotels must have a Sustainability Certificate recognized by the GSTC (Global Sustainability for Tourism Counsel), whose evaluation also takes into account the perception on the part of the guests, regarding the hotel’s environmental performance.

This merit emphasizes, to environmentally-conscious vacationers, our commitment to social and environmental issues; and they can find us, distinguished, in the TUI Hotels Catalogue.

Passionate about our partners

CASH-IN YOUR POINTS PA M P E R I N G O U R T R AV E L A G E N T S

O

n April 18th we launched a new incentive for our Gourmet Inclusive® Vacation Consultant (GIVC) travel agents. The Cash In Your Points program rewards Elite and Diamond GIVC members by allowing them to ‘purchase’ up to two nights for their clients. Once the purchase is confirmed, agents will receive payment corresponding to the cost of the suite or room purchased. The agents will still receive their normal 21% commission on all of the reserved nights for that client. In all, combining redeemed points and commissions, a single reservation could add up to USD$3,140 in rewards for the agent!

To redeem points, clients must reserve a minimum of three nights. There are no blackout dates, but there may be restrictions on the number of points redeemed per night, maximum room occupancy, as well as room categories, which vary depending on which hotel is being booked.

In the words of Mandy Chomat, our Executive Vice President of Sales and Marketing, “it has always been a priority for Karisma Hotels & Resorts to create new ways of motivating our travel agents, rewarding them for their incredible support. With the ‘Cash In Your Points’ program, we are offering one of the best commission programs in the industry, including offering the best cash bonuses in appreciation for their hard work.”

7

8

Karisma Hotels Adriatic

KARISMA HOTELS ADRIATIC

CULTURAL HERITAGE TO OUR HOST DEST BY: ALEKSANDR A NENADIC

I

t has been very easy in Karisma, as is in international relations and international groups and companies to generalize with demographics in lack of an easier classification. It is in human nature to classify, brand and epithet, and whilst we search for ways to enrich all our ‘alive and breathing’ languages with new words that will increase the number of dictionary and thesaurus pages, why not interim find a solution in our global village predicament that will define us. So for example: a Zimbabwean-raised, Yugoslav born, South African educated, UK and US system specialized through education, Netherlands lived, female, sister, daughter, employee of Worldwide Marketing Services who fell in love with Karisma in Mexico, and is spreading love through this article about Croatia writing to you my colleagues in for example Columbia - in an edition that is dedicated to Dominican Republic amazing news - Instead, can I just say a member of KarismNation? Yes, much easier, thank you - never underestimating and forgetting the importance systems and visions that brought us here as we search for the definition of KarismNation.

This creating a new epithet at the same time removes all other borders and creates a unique and ‘one for all, and all for one’ lifestyle in and out of work, regardless of the locale which we so proudly support.

Es un soleado día en Kolocep cuando Marinko Benic, Chief Financial Officer de Karisma Hotels Adriatic y miembro del Consejo, camina las serpenteantes veredas libres de tráfico de la Isla Kolocep, que lo conducirán a la cita donde firmará el Memorándum de Cooperación con el Obispo de la Diócesis de Dubrovnik con el objetivo de restaurar, preservar y promover la herencia cultural de Kolocep, localizada bajo la Parroquia de la Iglesia de la Asunción de María, que data del siglo XIII.

Karisma Hotels Adriatic

E AND DEDICATION TINATION Se detiene por unos segundos cerca del parque infantil, donado por la gerencia de nuestro hotel a la Municipalidad de Kolocep, solo para confirmar si los niños que juegan ahí se encuentran sonriendo. Continúa caminando hacia su destino, dirigiendo unas furtivas miradas a la playa pública que nuestro equipo del hotel ayuda a limpiar y mantener impecable. Como de costumbre, pasa cerca del jardín botánico dentro de nuestra propiedad, a través de la nube aromática de lavanda que crece en abundancia sobre este territorio protegido por el estado, en el cual se ha confirmado que yacen restos históricos.

Tranquilamente se sienta y ordena un bocadillo vespertino de pan tostado casero con naranja ácida cultivada y producida en la isla, servida y vendida en Sensimar Kalamota Island Resort.

Un colaborador se acerca para ofrecerle algo de beber, Marinko lo reconoce, es un trabajador nacido y criado en la pequeña isla, y que ha sido parte de nuestro equipo desde hace ya algunos años. Le pide amablemente un vaso frío de Malvazia, un vino regional históricamente reconocido.

Marinko disfruta del ocaso del sol que desaparece lentamente en el horizonte detrás de las Islas Elaphiti, Ciudad Patrimonio Mundial de la Municipalidad de Dubrovnik.

All this with an aim of style devoted to nature conservation, cultural heritage conservation, social responsibility and host destination respect. In the style of KarismNation!

9

10

Karisma Hotels Adriatic

KARISMA HOTELS ADRIATIC

INTRODUCING

THE FLAVORS OF THEREGION

RAKIJA BY: ALEKSANDR A NENADIC

‘Rakija Connecting People’

I

s an all too well known sentence in the region of Central and Eastern Europe not only with thanks to the wellknown brand that made it the slogan, but because Rakija does connect people. It also cures, cleans and of you are lucky enough to be born into a family who makes it – a pillar of heritage and great pride.

Rakija or Rakia is a collective term for fruit schnapps or rather brandy in the Easter and Central Europe. The alcohol content varies from commercial and authorized 40%, to the typical homemade 50% and through to again homemade that even sometimes surpasses 80%.

Karisma Hotels Adriatic

Fruit brandies known as Rakia, in Greece Raki, Bulgaria and Albania - Rakia, in Croatia, Bosnia and Hercegovina, Macedonia, Serbia and Croatia – Rakija, and then further in Romania Rachie and Palinca, or Palinka in Hungary, where as in Czech Republic and Slovakia – Palenka…. Common flavors are plum (Sljivovica – Slivovitz), apricot, grape, and less used peaches, apples, pears, cherries, figs, blackberries and the amazing quince. Further across the region similar spirits are produced, but in its origin the king and queen are the plum and grape which then sometimes gets mixed with herbs or honey or walnuts after distillation.

In all our hotels, this proud drink is served, talked about and sold to guests as their memento of a holiday in the region. The list of flavors is significant, but the King of all Rakijas in Dalmatia on the coast is Travarica, a sophisticated spirit acclaimed as a superb digestive aid and tonic which is infused with a variety of herbs in pure grape brandy. If you can handle it, a shot is definitely not to be missed when travelling eastbound.

Nazdravlje!

Historically, Rakija is poured by the host to their guest as a sign of welcome, and as a digestive. Our grandmothers also use it to cure heartburn, indigestion internally or by soaking it on cloth and applying on neck, chest and feet to cure throat and chest/breathing difficulties, or bring the temperature down when on feet (alternative being cabbage).

To our health!

In snowy and winter days, Rakija is served – cooked. In Serbia called Sumadija Tea (mountainous region of southern Serbia) which is heated and sweetened with honey or sugar and enriched with spices.

Zivjeli!

translated

translated

To our long life!

11

12

What´s the new at... Allure Chocolat and Allure Bonbon

NEWS ABOUT OUR EXPANSION RESONATE IN LOCAL MEDIA A

llure Chocolat Hotel is making huge waves in Cartagena’s (Colombia) newspapers, with regards to the expansion into the adjoining building that gives us direct access to the Calle Larga (Wide Street).

This highlights the advancement in the construction of 37 new rooms there, which at time of writing are 15% completed. We envision the work being completed by the first of July, 2017, during which the hotel will suspend operations. It was announced that they will create a new events salon and a gymnasium, and will expand the existing outdoor terrace.

Noé Landa, Hotel Manager, said that this growth will generate 30 additional full-time positions, along with 300 temporary jobs created by the construction phase itself.

Raimundo Delgado, the Architect and Project Designer, added that the project’s scope was intended to fit in with the cultural design of the area without clashing with the architectural style of the buildings in the area of Getsemaní., which is located in the historical center of Cartagena.

What´s the new at... Allure Aroma Mocawa

13

QUINDÍO CELEBRATES THEIR 50th ANNIVERSARY AT ALLURE AROMA MOCAWA

A

llure Aroma Mocawa Hotel, by Karisma, was privileged and honored to host the launch event for Ron Viejo de Caldas (Aged Rum from Caldas) “aged 15 Years” in its Special Edition for the 50th anniversary of Quindío region.

At this 50th Anniversary Event, the Caldas Liquor Industry launched a Special Edition of one of their most distinguished products, Ron Viejo de Caldas, packaged in a special presentation of “Ron Premium, Gran Reserva Especial 15”, lavishly adorned with a figure of the famous Wax Palm of Quindío, perfect for the gala occasion. At the same time, the Firewater Cristal Xs was released, whose bottle is dressed up with allusions to the Quindian Cultural ornamental gear. Many cabinet ministers from Quindío were present at this special event which was presided by the Secretary of Health for the region, Mr. César Augusto Rincón Zuluaga.

Karisma offered some tempting special promotional rates as part of the celebration.

PREMIERING

OUR VIRTUAL TOUR ON VIDEO

A

llure Aroma Mocawa Hotel has just shared an attractive virtual aerial tour on their social networks, to promote their beautiful installations.

Just go to: https://www.youtube.com/watch?v=adlXfjxZbdo or type in “Allure Aroma Mocawa Hotel, by Karisma” into the YouTube search engine.

Once you’ve seen it, be sure to share it!

14

What’s new at… Azul Sensatori Jamaica

AZUL SENSATORI JAMAICA,

RENOVATES THE ‘BACK OF THE HOUSE’!

O

n July 12th, Azul Sensatori Jamaica, by Karisma, completed the renovation of their ‘Back of the House’ section. That is, the Accounting and Human Resource departments now enjoy new offices in which to serve our company better, and warehousing spaces were expanded as well.

The biggest plus is that our colleagues now have at their disposal new, spacious and well-designed facilities, including locker rooms, a lounging area, showers, and of course, restrooms. The building was designed to supply everything our fellow employees need to perform while also providing them the comfort needed during rest periods.

ALL THE TACOS YOU CAN EAT, AT AZUL SENSATORI JAMAICA

A

zul Sensatori Jamaica, by Karisma was one of the sponsors of the International Food & Wine fundraising drive organized by the Negril Chamber of Commerce on the evening of Saturday, July 7th. The event was a smashing success, attracting chefs from top hotel chains in Negril, who provided East Indian, Jamaican, Italian and other foreign delicacies, and Azul Sensatori Jamaica surprised all diners by offering...

all you can eat Tacos!

What’s new at… El Dorado Royale

EL DORADO ROYALE,

IMPROVING FROM THE GROUND UP

I

nfrastructure improvements continued during these past few months, and areas that go virtually unnoticed - yet are important elements for the image of our establishments were enhanced.

El Dorado Royale, a Spa Resort, by Karisma, whose entrance is off the Cancun-Tulum highway, receives a face-lift.

Con la intención de brindar una mejor imagen del acceso principal, se “elevó” el letrero con el nombre del hotel, antes estaba al nivel del piso. También se mejoró notablemente el jardín en donde se encuentra ubicado.

Repaving The entire road, almost a kilometer in length, leading to the Hotel Lobby was paved, enhancing the natural flora of the area bordering the trail, allowing our arriving guests to enjoy the beauty of our nature, and providing existing guests an even more enjoyable walk or jog along this beautiful path.

‘Salones Royale’ Foyer A modern décor welcomes those who arrive at Salones Royale.

Lighted flooring and alternating multicolor lighting brighten up the Foyer, creating a bright and happy ambiance.

15

16

What’s new at … El Dorado Maroma

ARE HERE!

What’s new at … El Dorado Maroma

THE FIRST OVERWATER SUITES

IN LATIN AMERICA

P

alaflitos Overwater Bungalows are the first luxury ‘over ocean’ suites in Latin America and the Caribbean.

Opening on September 1st, these 30 elegant bungalows which are surrounded by the turquoise waters of Maroma Beach, provide our guests breath-taking vistas.

Every suite comes equipped with an infinity pool and terrace with lounge chairs where guests can enjoy a delightful sunrise over breakfast, or revel in the sunset over a glass of wine. With glass floor areas, and private staircases to the sea, one gets the feeling of being immersed in the ocean. The romantic scene continues to unfold in the bedroom, where a two-person Jacuzzi and a “Love Waters” shower await our guests. The deck area is fitted with luxury furnishings, reading material and blankets. To top this incomparable experience off, our polyglot butlers are at our guests’ beck and call to satisfy their every need.

There are two categories of suites: the “Palaflitos – Overwater Bungalows”, and the preferentially located “Palaflitos – Elite Overwater Bungalows” The Palaflitos area has its own Náay Spa - Over the Ocean, specializing in Mayan Herbalist treatments, based on the benefits obtained from the “Maroma Sea Moss”, unique in its rich mineral salt content and its antioxidant and detoxifying properties. There is even a Beauty Salon.

Over Water Grill & Wine Bar, a Gourmet Inclusive® restaurant was designed with glass flooring and an open-kitchen concept, where guests can see succulent meals prepared, inspired by the marine surroundings in which it is located. The menu offers Breakfast, Lunch and Supper. Guests will have an eyeful to admire, with so many interesting sights surrounding them!

We are quite proud and excited by the chatter surrounding the Palaflitos Overwater Bungalows. We have been featured in USA Today, Maxim, Forbes, Luxury Travel Advisor, and many other media. This is just another example of how intent we are in offering our guests the most impressive and exclusive vacation experience!

17

18

What’s new at … Azul Sensatori Mexico & Azul Beach, by Karisma

AZUL SENSATORI MEXICO RE UP HIGH,AND COOL NEW A

A

s in all aspects of life, change is constant, and in the Hospitality business, change is a strategy to keep us young, fresh, modern and at the cutting edge, and in the process, we can always guarantee an awesome and new experience for our guests at Azul Sensatori Mexico, by Karisma.

To this end, we remodeled the rooms on the entire fourth floor of Edificio Azul, finalizing construction by the end of July.

Also, Zócalo and Zavaz restaurants had new air conditioners installed, so that guests can relish their gastronomical delights in these more comfortable surroundings refreshed by the new, powerful and ecologically sustainable equipment set up for their contentment and pleasure.

LE CHIQUE WINS ‘FINE DINING’ RESTAURANT OF THE YEAR 2016

L

e Chique is the proud winner of the award Fine Dining Restaurant of the Year, Playa del Carmen, in the 2016 Restaurant and Bar category, granted by Luxury Travel Guide. This guide celebrates and recognizes excellence in all aspects of the tourism industry for affluent travelers. It provides readers with evaluations and ratings of destinations, hotels, spas, entertainment, technology and more.

The winners of the Restaurant and Bar Award are subjected to rigorous evaluations by Luxury Travel Guide’s professionals, who conducted on-site visits, as well as a ‘jury’ made up of various celebrities who had previously been guests at the locations, ensuring that only the best teams, businesses and individuals win any one of these prizes. The winners will be published in the 2016 Guide, which has a readership of over five hundred thousand!

What’s new at … Azul Sensatori Mexico & Azul Beach, by Karisma

ENOVATIONS APPLIANCES

AZUL BEACH LAUNCHES CHIL’S NIGHTS OUT B

eginning in August, Azul Beach Hotel, by Karisma, launched the Chil’s Nights Out concept, an adults-only dinner enhanced by live music and a special menu at Chil Restaurant.

These dinners will be offered three times a week, and, for an additional fee, will offer wine pairings to match each meal selection.

19

20

What’s new at… Azul Fives Hotel, by Karisma

AT AZUL FIVES WELCOMES WINE LOVERS! The public and hotel guests are welcome to enjoy the exclusive activities at Club 82, a wine lovers retreat, that will undoubtedly prove to be a reference point in the Riviera Maya.

New activities are being planned for the club, such as:

Club 82 opened its doors in June. It offers both wine experts and amateurs the opportunity to relax and revel in this modern wine lounge located on the top floor of The Fives Plaza.

•Wine tasting courses, open to the public, which will be conducted by Jackson Family Wines œnologists.

One-hour wine tastings are available 6 days a week at Club 82. The pleasant atmosphere has graced wedding receptions, ceremonies, cocktails, ‘fam-trips’ and other events.

The motto of Club 82 is “to share and enjoy wine”.

To enhance the experience, we provide culinary delights that are perfectly paired with the over 40 labels that Jackson Family Wines produces.

•Samplings and tastings

•Cooking classes led by chefs and accompanied by sommeliers, pairing wines with foods, such as:

-Appetizers and Wines

-Paella with Sangria and Red Wines

-Pasta and Tuscan Wines

-Thai and White Wines

-Sushi and Rosé Wines •Wine Connoisseur Club – directed at Wine Professionals, giving them the opportunity to hone their knowledge.

There will also be other weekly activities with live music and special promotions for wine lovers who want to take their favorite labels home with them.

What’s new at… Azul Fives Hotel, by Karisma

KARISMA & TM GROUP,

A PERFECT ALLIANCE WITH A VIEW TO THE FUTURE

O

n Tuesday, June 21st, a joint effort was made to strengthen Karisma’s strategic alliance with TM Real Estate Group.

To start the day off, Mr. Sasa Milojevic reviewed the history of Karisma from its inception, explaining how each of the different brands that form our chain came to be, pointing out their locations, clubs and offices. He explained our philosophy and values, and highlighted the economic impact that the Prestige Vacation Club at Azul Fives Hotel represents for Karisma

His presentation ended on a high note, recalling the importance of working hand-in-hand with TM Real Estate Group in order to strengthen the foundation laid back in 2008 with the Azul Fives project.

Mr. Alejandro Zarfino, Director of TM Real Estate Group made a presentation on how their enterprise came to be recognized as “Best Developer” in Europe for many years. He commented on landmarks in their history, emphasizing their positioning in Europe and underscoring the excitement generated by their incursion into Latin America that all began with the Azul Fives project.

He made it clear that the owners of TM Group are very interested in continuing the valued commercial relationship they have with Karisma. They are extremely satisfied with the high quality of products and standards that Karisma has, leading to the expectation of many more years in this alliance, continuing to deliver top notch structures for Karisma.

The evening, replete with an environment of unbounded energy and enthusiasm, concluded with the invitation to get together at the Wine Bar for snacks and drinks.

21

22

Digital Marketing

KARISMA TO RELEASE

A NEW VERSION OF OUR MOBILE APP BY: ELVIRA ESPINOSA

A

In an attempt to remain at the leading edge of our digital era, in a hyper-competitive world such as the Hospitality Industry, Karisma is preparing to release an updated version of its Karisma Hotels & Resorts Application.

Aiming at Total Satisfaction, the new design and user interface with improved loading speed will allow guests easier interactive access to amenities, service locations, special package requests or purchases, right from their own room.

Additionally, integration with the “Beacons” placed throughout the hotel is proposed, allowing users to receive ‘push’ notifications of specials and promotions going on anywhere, anytime they are near one of these Beacon points, which are in operation in strategic areas of Azul Beach, El Dorado Royale and El Dorado Seaside Suites hotels.

For the launch of this product, our Digital Marketing division will prepare various training courses for personnel involved in customer relations, as they must be well prepared to answer any questions our guests may have regarding this app.

The new version is currently available in English and Spanish, and will respond to the language of the device on which it is being installed. It will be available on the respective iOS and Android online app stores.

You are invited to become ambassadors of our new service implementations, working together as a group to ensure their success.

Passion for Sustainability 23

:

AZUL SENSATORI JAMAICA

PROMOTING LOCAL CULTURE

BY: DAVID A. ORTEGÓN-MARTÍNEZ

J

amaican society is actually the product of a rich mélange of language and customs inherited from their varied ancestors: Taíno Indians, Spanish Conquistadors, English Evangelizers, African populace brought over by colonizers, and later, Chinese and East Indian communities that settled on the island.

At Azul Sensatori Jamaica, by Karisma, striving to celebrate local culture and share it with our guests is an aspect that is becoming more and more important for the Gourmet Inclusive® Experience, thereby enriching their stay. So, since the beginning of 2016, we began weekly activities aimed at promoting this unique Jamaican culture. These include: -Patois classes (local creole language with elements of English, French, Spanish and African tongues) for children and adults -Rum sampling – the process of rum distillation and cocktail preparation is explained and local rums are merchandised.

-Basket and hat weaving from traditional Jamaican palms.

-Tie dying of t-shirts -“Spa Moment” Spa Moment is an activity in which Deidra, from our Náay Spa, dressed up in traditional garb, plays Mrs. Louise BennettCoverley (1919-2006), an important poet, writer, activist and Jamaican culture promoter. In her portrayal, Deidra shares key aspects of the language, customs, history, environment and daily life in Jamaica, all the while promoting her Spa services.

Deidra, along with 20 other team members form part of the group of leaders trained by the Jamaican Ministry of Tourism’s “Team Jamaica”, whose objective is to teach and communicate local culture elements effectively, in order to generate interest in this destination and facilitating local merchandise purchases.

By means of these initiatives, our “Passion for Sustainability” program generates positive economic, cultural and environmental impact for Jamaica.

24

All about NickelodeonTM Hotels & Resorts Punta Cana

IT’S SHOW TIME! GRAND OPENING OF NICKELODEONTM HOTELS & RESORTS PUNTA CANA!

A

midst great expectations, the first international location of a Nickelodeon™ Hotels & Resort was opened on June 11th, in Punta Cana, Dominican Republic, at the capable hands of our experienced company.

The ribbon cutting was effected by Lubo Krstajic, Rafael Feliz and Edilbrando Pérez, founders of Karisma Hotels & Resorts; Mr. Danilo Medina, President of the Dominican Republic; Mr. Gerald Raines, Senior Vice President of Viacom; Mr. Ron Johnson, Executive Vice President of Consumer Products for Viacom; and Mr. Gregorio Nicanor Peña Rodríguez, Bishop of Nuestra Señora de la Altagracia in Higüey.

Mandy Chomat, Executive Vice President, Sales and Marketing for Karisma Hotels & Resorts, said “the immersive and interactive experience in Nickelodeon™ Hotels & Resorts Punta Cana is unique in style. The property combines the luxury of a Five Star hotel with fun and imagination. We are excited to have built the first Gourmet Inclusive® property for Nickelodeon™ and to have received our very first guests this weekend. We trust that we will become the ‘go-to’ property for families looking to hold traditional reunions, experience amazing vacations and enjoy unforgettable holidays for years to come.”

We are all very proud, and indeed, moved by the success of this Grand Opening. Congratulations to all the teams that were involved in this enormous task.

All about NickelodeonTM Hotels & Resorts Punta Cana

SHARING IN THE CELEBRATION!

E

lated by the recent opening of Nickelodeon™ Hotels & Resorts Punta Cana this past July, every team, in all offices, clubs and hotels of Karisma’s Group around the world unite in celebrating this all-important event that notches the beginning of a new offering of products and services for our distinguished clientele.

From Serbia to Croatia, Miami to Colombia, traversing Mexico and the Mayan Riviera, whether we are waving balloons, wearing masks, donning humungous sun glasses, or sipping on slime smoothies enjoying cameo appearances of our favorite characters, we are all part of, and we all take part in celebrating this significant moment in the history of our organization.

25

26

All about NickelodeonTM Hotels & Resorts Punta Cana

WHAT CAN OU NICK RESO G

uests will find a complete and seemingly endless entertainment world, as well as pleasurable relaxation in our incredible facilities.

Nick Resort Punta Cana: •Has 208 Suites •Is located in Uvero Alto Beach, Punta Cana, Dominican Republic •Offers over ten Gourmet Inclusive ® Bars and Restaurants •Contains an on-site Vassa Spa •Includes a Fitness Center and Dance Studio •Boasts a Nickelodeon™ Place •Shares resources with Sensatori Resort Punta Cana •Offers five categories of suites, including the Pineapple Villa •Is surrounded by gorgeous golden beaches •Has 24-hour Room Service •Provides free high quality WI-FI •Allows free international phone calls NickelodeonTM Hotels & Resorts Punta Cana Room categories Pads – up to 4 persons Swim-up Pads – up to 4 persons Flats – up to 5 persons Swim-up Flats – up to 5 persons Swank Suites – up to 5 persons Swim-up Swank Suites – up to 5 persons Pool Super Villas – up to 8 persons The Pineapple Villa – up to 8 persons Facilities shared by NickelodeonTM & Sensatori Punta Cana •Gourmet Inclusive ® Village •Sports Hub & Dance Studio •Vassa Spa •Lighthouse Restaurant •Main pool and beach Chargeable services for Sensatori guests: •Supper with Nickelodeon™ characters (extra fee also applies to Nick resort guests)

•Kitchen 23 (extra fee also applies to Nick resort guests) •Admission fee to Nickelodeon Place

All about NickelodeonTM Hotels & Resorts Punta Cana

UR GUESTS EXPECT AT ORT PUNTA CANA?

27

28

All about NickelodeonTM Hotels & Resorts Punta Cana

A GASTRONOMIC VOYAGE AT NICKELODEONâ„¢ HOTELS & RESORTS AND SENSATORI RESORT PUNTA CANA

All about NickelodeonTM Hotels & Resorts Punta Cana

S

pectacular gastronomic experiences truly stand out at Nickelodeon ™ Hotels & Resort Punta Cana and Sensatori Resort Punta Cana, delighting our guests’ palates with an almost endless diversity of menu options in Gourmet Village, located at the heart of both resorts.

RESTAURANTS LOCATED AT NICKELODEONTM RESORT

Zest. Mediterranean Food.

Fresco Bar and Grill. Offers exquisite and refreshing drinks at the swim-up bar.

Lighthouse. Caribbean cuisine.

RESTAURANTS LOCATED AT NICK PLACE

Aqua Bite. A Gourmet Corner that offers a family-friendly, casual atmosphere.

RESTAURANTS LOCATED AT GOURMET INCLUSIVE ® VILLAGE

Sugarcane. Inspired in the Latin America food markets.

Wok Wok. Far East food.

Verdello. Sicilian food.

Brgrs.Ph. Craft burgers.

Space Walker. Intergalactic food.

Kitchen 23 by Le Chique. Signature cuisine.

Doppio. Coffe and Tea.

BARES Y LOUNGES GOURMET INCLUSIVE®

VINO VINO. Grapes and wine.

JAZMIN SWIM UP BAR & DECK. Tropical and international selection of cocktails.

29

30

All about NickelodeonTM Hotels & Resorts Punta Cana

NICK PLACE, THE CHILDREN WON’T WANT TO LEAVE!

N

ick Place is where all the fun is. The kids won’t want to leave! And to be honest, who can blame them?

This place will keep them very busy all day long, check it out: Aqua Nick This is where all the water activities take place: Water slides, Splash Pads, Spray Grounds (where water sprays up from the floor) and an artificial river.

Just Kiddin’ Part Clubhouse, part Art Studio, it’s all about endless activities, where youths will experience surprise appearances by some of their favorite Nickelodeon™ characters Character Central Here is where guests can get to know their famous Nickelodeon™ idols all day long.

Orange Plaza This is an open air events facility for Nickelodeon™ characters and other regional presentations.

Aqua Bite Aqua Bite is where you will find your favorite flatbread pizzas, pita bread wraps and fresh salads.

Knick Knacks A souvenir shop, with clothing and apparel, toys, videos, and much more Sports Hub Tennis courts, multi-purpose areas, jogging/race track, soccer field, giant chess game, table tennis/ping pong tables, etc…

All about NickelodeonTM Hotels & Resorts Punta Cana

31

FOLLOW NICK RESORT ON SOCIAL MEDIA L

Web

et’s keep updated about the news of NickelodeonTM Hotels & Resorts Punta Cana through their social media accounts.

nickresortpuntacana.com

Twitter

Facebook @NickResortPuntaCana

@NickPuntaCana

#NickResortPuntaCana

Snapchat

@KarismaHotels

ENJOYING WORK AT

Instagram @NickResortPuntaCana

NICKELODEONTM & SENSATORI PUNTA CANA

W

e introduce you part of the team behind the magic of NickelodeonTM Hotels & Resorts and Sensatori Resort Punta Cana

32

All about NickelodeonTM Hotels & Resorts Punta Cana

GET TO KNOW PUNTA CANA’S

MANAGEMENT TEAM T

his is the team that leads Nickelodeon™ Hotels & Resorts and Sensatori Resort Punta Cana, responsible for directing personnel in the creation of memorable experiences for our guests in the Dominican Republic.

Lic. Chrystian Rodríguez

Resorts Manager Sensatori Resort Punta Cana & NickelodeonTM Resort Punta Cana Mr. Chrystian Rodríguez is a native Mexican, with a degree in Communications from the Instituto Universitario del Estado de México, and has vast experience in the hotelier world, in Rooms Division and Operational Management areas, developing his career at well known establishments such as Hard Rock, Excellence and Breathless Punta Cana.

Ing. Martín Enrique Cuitlahuac Maintenance Manager Sensatori Resort Punta Cana & NickelodeonTM Resort Punta

Mr. Martín Enrique Cuitlahuac Villanueva, has a bachelor´s degree in Industrial Engineering and Electronics by El Instituto Técnico de Veracruz, and has more than 22 years in the hotel industry working in different hotel chains such as Grupo Camino Real and Grupo Fiesta Palladium.

He is married and has two kids and in his spare time he likes to go to the movies and to the beach.

He joined Nickelodeon and Sensatori hotels at August 1st, 2016.

All about NickelodeonTM Hotels & Resorts Punta Cana

José María Mejía

Executive Chef Sensatori Resort Punta Cana & NickelodeonTM Resort Punta Cana Mr. Mejía is also Mexican and brings with him a depth of experience of 21 years in the Hospitality industry working at organizations such as Hyatt, Real Resorts and at some of Karisma’s hotels. He is married, with two children, speaks Spanish and English, and loves to travel and get to know new restaurants, keeping himself up-to-date with new cuisine trends.

Alí Kandag

Food & Beverage Director Sensatori Resort Punta Cana & NickelodeonTM Resort Punta Cana Mr. Kandag is Turkish, studied Hotel and Restaurant Management at Douglas College’s Faculty of Commerce and Business Administration, near Vancouver, British Columbia, Canada. He developed his professional career as Food & Beverage Director at such international companies as Shangrila, Fairmont and Swissôtel among others, in Canada, Mexico, Turkey, Azerbaijan and Thailand.

German Vidal

General Comptroller Sensatori Resort Punta Cana & NickelodeonTM Resort Punta Cana Mr. Vidal is a native of Spain, has a master’s degree in Business Management, and brings with him 21 years of relevant experience, having come through large projects such as Hard Rock, Bahía Príncipe and Iberostar. He is married, with two children and on his days off he enjoys going fishing.e dos hijos.

En su tiempo libre disfruta mucho de la pesca.

33

34

All about NickelodeonTM Hotels & Resorts Punta Cana

NICKELODEONTM Y SENSATORI PUNTA CANA,

AT THE LEADING EDGE OF TECHNOLOGY NEW ROOM OCCUPANCY INDICATORS

N

ickelodeonTM Hotels & Resorts y Sensatori Resort Punta Cana are spearheading the implementation of new technologies.

“One of these innovations is the Room Occupancy Indicators, installed in all 460 rooms. It is a touch panel that also acts as a call bell, and from inside the room, the guest has the option to choose a setting of ‘Do Not Disturb’ or ‘Make Up Room’. From the hallway, housekeeping can quickly see the guest’s choice,” explains Carlos Herrera, LAN & WAN Manager for Karisma Hotels & Resorts.

WI-FI HOTSPOTS IN EACH ROOM

T

o ensure high quality WI-FI, an access point was installed to better distribute the signal to each room.

Also, 25 access points were installed to adequately cover all public areas such as the pools, soccer pitches, tennis courts, archery ranges, the water park, lobbies, restaurants and bars, as well as staff lodgings.

Guests can even use our WI-FI on the beach!

HIGH DEFINITION TELEVISION USING IP TECHNOLOGY

E

ach room at Nickelodeon™ and Sensatori Punta Cana has IPTV (Internet Protocol television), with access to over 100 high definition channels. This is a paid television service that is transmitted over the internet, but is unlike regular on-line television services that are susceptible to drop-outs.

These television sets are all Smart TVs, allowing the guest to use apps such as Facebook®, surf the internet, and access a wide variety of video games, sport pages and news items.

Exotic Travelers / Prestige Travelers

35

36

Exotic Travelers / Prestige Travelers

Exotic Travelers / Prestige Travelers

37

38

Exotic Travelers / Prestige Travelers

Exotic Travelers / Prestige Travelers

39

40

Kpacit-arte

Training You

O

ur excellent personnel training is a great advantage over our competitors, as it allows us to guarantee the superb Gourmet Inclusive® service our clients have come to expect. We share here some of the “best of” these training sessions that have taken place over the past four months, sessions that keep us at the leading edge of our industry.

Employee Meetings

41

EMPLOYEE MEETINGS

A

t the Employee Meetings held in our hotels between May and June, we awarded the best among us, while having a great time.

42

Pampering Us

KONSINTIÉNDONOS (PAMPERING US)

A

ware of the fact that our employees are the heart and soul of our company, we would like to share the activities and actions organized by each of our hotels to reward them, pamper them and recognize their hard work. Here are some photos of the highlights of these events!

Karismatic Drink Bebidas Karismáticas

KARISMATIC DRINK DELICIOUS

PASSION FRUIT BY: Engler Diaz Creative bartender at Allure Chocolat Hotel and Allure Bonbon Hotel, by Karisma

Engler has spent two years with us. He is loved by our guests as well as his co-workers for his genuine warmth, and he graces us daily with his attractive smile.

Ingredients: •1 passion fruit (maracuyá) •Fresh mint leaves •Peppermint leaves •Bacardi Rum •Syrup •Ice Preparation: Take a passion fruit, mix it with the mint and peppermint leaves, add the syrup, a shot of Bacardi Rum, and mix it in the blender while adding ice cubes. Serve well chilled.

This drink is well-received by guests in our hotels, enjoying it while gazing out over our beautiful city from the Pool Bar.

43

44

The Best of the Best [APRIL-MAY-JUNE]

THE BEST OF THE BEST BEST COLLABORATOR MAY MAY

MAY

Dodanin Córdova Lázaro Cook A

MAY

MAY

Rolando Tuz Tzek

Juan Antonio Avendaño Cook B

Jorge Alberto Rosas

Waiter

Entertainer

Waiter

Best Collaborator FOH AZUL FIVES

Best Collaborator BOH AZUL FIVES

Best Collaborator TripAdvisor AZUL SENSATORI MÉXICO

Best Collaborator AZUL SENSATORI MÉXICO

Genri Lamberto Uitzil Kauil

Best Collaborator MHA AZUL BEACH

JUNE

MAY MAY

MAY

MAY

JUNE

MAY

Max Antonio Molina

Alberto Uc Aguilar Room Machine Operator

José Rubén Navarrete IT Assistant

Sergio Ángel Gómez

Concierge

Entertainer

Taylor

Best Collaborator EL DORADO CASITAS ROYALE

Best Collaborator BOH EL DORADO MAROMA

Best CollaboratorEL DORADO ROYALE

Best Collaborator TripAdvisor EL DORADO ROYALE

Best CollaboratorEL DORADO SEASIDE SUITES

MAY

MAY

MAY

MAY

Horaida López

MAY

Jhonny Salvador Tun

José Luis Cabrera

José Armando Canché

Esperanza Calderón

IT Assistant

Entertainer

Room Machine Operator

Waiter

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator EL DORADO SEASIDE SUITES

Best Collaborator GENERATIONS RIVIERA MAYA

Best Collaborator FOH HIDDEN BEACH RESORT

José Bonilla Concierge Best Collaborator TripAdvisor SENSIMAR SEASIDE SUITES

The Best of the Best [APRIL-MAY-JUNE]

45

MAY JUNE

JUNE

Ruth Alonso Concierge

Más Mencionado Tripadvisor Best Collaborator FOH SENSIMAR SEASIDE SUITES

JUNE

JUNE

Carlos Barrios Waiter Captain Best Collaborator ALLURE CHOCOLAT

JUNE

JUNE

Yulián Tabares Arcila Sena Trainee/ Sales Department Best Collaborator Allure Aroma Mocawa y Allure Café Mocawa

JUNE

JUNE

Javier Alexander Sánchez

Marina Pérez Méndez

Maintenance Assistant

Cook B

Best Collaborator Allure Aroma Mocawa y Allure Café Mocawa

Best Collaborator MHA AZUL BEACH

JUNE

JUNE

Saraí Ruíz Ruíz

María Hernández

María Pacheco Ruíz

Cristhian Pablo Loranca

Raúl Antonio Uch Hau

Kids Club Assistant

Housekeeper

Housekeeper

Entertainer

Kitchen Engineer

Best Collaborator FOH

Best Collaborator BOH

Best Collaborator

Best Collaborator

AZUL FIVES

JUNE

AZUL FIVES

JUNE

José Manuel Bonilla

EL DORADO CASITAS ROYALE

JUNE

Mauricio Sánchez

Entertainer

Butler

Más Mencionado por Tripadvisor EL DORADO SEASIDE SUITES

Best Collaborator

EL DORADO SEASIDE SUITES

EL DORADO MAROMA

Best Collaborator

EL DORADO ROYALE

JUNE

Esperanza Calderón

Alline Montes de Oca

Waiter

Sales Executive

Best Collaborator FOH

Best Collaborator

HIDDEN BEACH RESORT

SENSIMAR SEASIDE SUITES

JUNE APRIL

APRIL

APRIL

BEST

DEPARTAMENT

Public Areas

Laundry

Front Desk

Best Department FOH

Best Department BOH

Best Department FOH

EL DORADO CASITAS ROYALE

EL DORADO CASITAS ROYALE

EL DORADO ROYALE

The Best of the Best [APRIL-MAY-JUNE]

46

APRIL

APRIL

MAY

MAY

APRIL

MAY

MAY

JUNE

JUNE

Housekeeping

Public Areas

Villas Public Areas

Steward

Entertainment

Best Department BOH

Best Department

Best Department BOH

Best Department BOH

Best Department FOH

EL DORADO ROYALE

GENERATIONS RIVIERA MAYA

GENERATIONS RIVIERA MAYA

AZUL BEACH

AZUL BEACH

MAY

MAY

MAY

MAY

MAY

JUNE

Cocina

Teens Club

Housekeeping

Best Department BOH

Best Department FOH

Best Department BOH

Best Department FOH

Best Department BOH

AZUL FIVES

AZUL FIVES

EL DORADO CASITAS ROYALE

EL DORADO MAROMA

EL DORADO MAROMA

MAYO

MAYO

MAYO

Front Desk

Public Areas

JUNIO

MAYO

Villas Front Desk

Fitness

Beach Butler (Bares)

Bellboy

Gardening

Best Department FOH

Best Department FOH

Best Department FOH

Best Department FOH

Best Department BOH

EL DORADO ROYALE

EL DORADO SEASIDE SUITES

GENERATIONS RIVIERA MAYA

SENSIMAR SEASIDE SUITES

AZUL FIVES

JUNE

JUNE

JUNE

JUNE

JUNE

Entertainment

Bell Boy

Concierge

Maintenance

Spa

Best Department FOH AZUL FIVES

Best Department BOH

Best Department FOH

Best Department BOH

Best Department FOH

EL DORADO CASITAS ROYALE

EL DORADO CASITAS ROYALE

EL DORADO ROYALE

EL DORADO ROYALE

The Best of the Best [APRIL-MAY-JUNE]

JUNE

JUNE

JUNE

47

JUNE

Public Areas

Housekeeping

Villas Housekeeping

Public Areas

Best Department FOH

Best Department BOH

Best Department BOH

Best Department FOH

EL DORADO SEASIDE SUITES

GENERATIONS RIVIERA MAYA

GENERATIONS RIVIERA MAYA

SENSIMAR SEASIDE SUITES

MAY

MAY

JUNE

José Manuel Rodríguez

Araceli Ramírez Jiménez

Obed Romero Osorio

Fixed Assets in Chief

Housekeeping Assistant

Gardening Supervisor

BEST

SUPERVISOR Best Supervisor EL DORADO ROYALE

JUNE

JUNE

TRIMESTRAL

Alonso Álvarez Gutiérrez

Roylando Domínguez

Luis Manuel Calis

Maintenance Supervisor Best Supervisor EL DORADO ROYALE

Maintenance Supervisor Best Supervisor GENERATIONS RIVIERA MAYA

Laundry Supervisor

Trimestral Best Supervisor AZUL FIVES

Best Supervisor GENERATIONS RIVIERA MAYA

TRIMESTRAL

Best Supervisor EL DORADO CASITAS ROYALE

TRIMESTRAL

Diego Arcos

Patricio Poot

Public Areas Supervisor Trimestral Best Supervisor EL DORADO SEASIDE SUITES

Kitchen Supervisor Trimestral Best Supervisor SENSIMAR SEASIDE SUITES