Kontacto_No-30_EN

Quarterly publication Year 9 Vol. 30, Riviera Maya

MargaritavilleÂŽ Island Reserve,

by Karisma

The perfect oasis to forget just everything

THE FIRST AND LAST Aromas and scents to heal the mind Gain With your Kilos

EDITORIAL LETTER

We are hoisting up our sails with Margaritaville® and are setting a course to the palm-laden island where we can escape reality: Margaritaville® Island Reserve, by Karisma. Our new destination is the idyllic setting for those who really want to enjoy paradise, leaving behind daily cares and concerns.

This prestigious collection of Inclusive Experience luxury resorts will combine a beachy relaxed atmosphere with all the comforts that we are known for. The first of these destinations will be launched this winter 2019/2020: Margaritaville® Island Reserve Riviera Cancun, by Karisma.

Next year, in 2020, Margaritaville® Island Reserve Riviera Maya, by Karisma and Margaritaville® Island Reserve Jamaica, by Karisma, will become realities, and Margaritaville® Island Reserve Cap Cana, by Karisma will open in 2021.

This strategic alliance was created because of our constant and consistent desire to be innovative and continue to take the lead in the hospitality industry. This desire, combined with the passion that all of you employees show day by day, will allow us to continue to position ourselves as a leading enterprise globally.

We are already used to the many Awards and accolades we receive.

Thanks to the exceptional standard of service that is our very essence, Delta Vacations awarded the Quality Assurance Award to several of our properties: El Dorado Casitas Royale a SPA Resort, by Karisma; El Dorado Royale a SPA Resort, by Karisma; El Dorado Maroma a SPA Resort, by Karisma; Generations Riviera Maya, by Karisma and Nickelodeon™ Hotels & Resorts Punta Cana.

Several of our properties are also nominated for the 2019 Apple Vacations Awards.

In the Great Place to Work™ competition, we’re always among the top qualifiers. Now, in the Southeast region, we occupy third place. Let’s remember too, that at National level we are fifth and that we are among the best in the entire Caribbean. We also celebrate our third year as a Socially Responsible Company (ESR). There is no doubt that, thanks to all of us who make up Karisma, we truly are a Great Place to Work.

We are already late in the second half of 2019, and It has been a year of many challenges and lessons. I invite you to close out the year with all the passion with which we began it, and double down in our efforts to continue to achieve the type of excellence we are known for.

Sr. Sasa Milojevic President, Operations, Karisma Resorts of Mexico

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Editorial Letter

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Cover Article: Margaritaville® Island Reserve, by Karisma. The perfect oasis to forget just everything.

What’s New at… Karisma Hotels & Resorts Karisma Expansion / Awards & Recognitions Karisma Adriatic: Go Virtual Sustainability: Sea turtle season is upon us now, in Mexico!

Spa: Aromas and scents to heal the mind Karisma People: The First and Last Karisma Foundation: Gain With your Kilos

Exotic & Prestige Pampering Us Training Collaborator Meetings The Best of The Best Getting to know our teams: Dispatchers Everything Karisma

General Director: Sasa Milojevic

Creative Director: Rosalinda Graf

Editor: Estela Paz / Mildred Mafud

Art Director: Antonio Violante

Editorial Board:

Editorial Design and Illustration: Nadia Pool / Fernanda Castillo

Alberto Roldán (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale, a Spa Resort, by Karisma/ Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Armando Sánchez (El Dorado

Printing:

Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Coynta Arzola (El Dorado Seaside Suites,

Pixel Press, S.A. de C.V. / Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún,

a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Elvis Puc (Azul Beach Resort Riviera

Quintana Roo C.P. 77560, Tel. 01( 998) 8862232 / atnclientes@pixelpress.com.mx

Maya), Nayeri Ramos (TUI Sensatori Azul Beach Resort Riviera Cancún), Claudia Sotres (El Cielo Winery & Resort,

by Karisma), Tameka Elliott (TUI Sensatori Azul Beach Resort Negril), Beatriz Osorio (Allure Hotels & Resorts by

Kontacto Magazine

Karisma -Colombia), Analie Vargas (Nickelodeon™ Hotels & Resorts Punta Cana/TUI Sensatori Resort Punta

Free quarterly issue, property of Karisma Hotels & Resorts

Cana), Diana Mejía (Oficinas LATAM), Sahira García (Cedar Creek International).

Address: Collaborators:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Cinthia Estrada and Mariana Aguilar (El Dorado Royale, a Spa Resort, by Karisma/El Dorado Casitas Royale,

Teléfono: +52 (984) 206 3470

a Spa Resort, by Karisma/Generations Riviera Maya, by Karisma/Xolumado Inspiration Village, by Karisma), Mónica Cruz (El Dorado Maroma, a Spa Resort, by Karisma/Palafitos at El Dorado Maroma), Cecilia Medina (El

Circulation:

Dorado Seaside Suites, a Spa Resort, by Karisma/Hidden Beach, Au Naturel Resort, by Karisma), Gamaliel Tuz

1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the

(Azul Beach Resort Riviera Maya), Daniel Castellón (TUI Sensatori Azul Beach Resort Riviera Cancún), Diego

Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information

Jaramillo (Oficinas LATAM), Lyn Santos (Sustentabilidad), Grecia López (Spa), Fernando Peralta (Oficina Cancún).

is the sole responsibility of the advertisers.

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WHAT’S NEW AT…

WHAT’S NEW at Karisma Hotels & Resorts

AZUL BEACH RESORT RIVIERA CANCÚN

BY KARISMA

New Margarita menu Our Zocalo restaurant, premiered their new Margarita menu. Guests can choose from seven different flavors to go with their delicious 100% Mexican dinner.

Moët Corner In this corner, we display Moët brand wines, and allow guests to taste then purchase their favorite Moët.

Tequila Class 1921 tasting Our Food & Beverage staff did some tasting of their own, of Tequila Class 1921, with the purpose of being able to promote it to our guests with freedom of speech. At this event, our co-worker Natael Zavala Rodríguez won the mixology contest with his drink “Lips of an Angel”.

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WHAT’S NEW AT…

AZUL BEACH RESORT RIVIERA MAYA, BY KARISMA

New location for Tequila Tasting In the absence of the usual Agavero bar, our traditional tequila tasting now takes place in Deck Aquanox, where guests can taste the four types of tequila in the Clase Azul brand (Blue Class): White, Silver, Aged and Extra Aged.

Remodeling begins The remodeling process has begun in the gift shop area, the Agavero bar and the jewelry store.

Planned completion is expected in November!

EL CIELO

WINERY & RESORT BY KARISMA

Opening of The Chapel The chapel “Our Lady of Miracles” (Nuestra Señora de los Milagros), located on our property, was officially incorporated into the Archdiocese of Ensenada. The celebration of the Eucharist is held every Sunday, at 1:30 p.m., where we welcome all Catholics who wish to come and witness our emotional masses surrounded by a wonderful landscape.

Our Winery collecting awards During the “Concours Mondial de Bruxelles”, (Brussels Global Competition) our wine company obtained the recognition “Red Wine World Revelation 2019”, for having the top scoring sample in the blind tasting performed by more than 340 experts from the wine industry: The 2016 Caipirinha reserve. And if that weren’t enough, we collected 10 more prizes.

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We present: “La Pergola” Giving a different twist to the concept of a Bistro, a new menu was created that includes dishes to share, such as bruschetta and cheese boards, as well as different types of salads, soups, pastas, sauces, hot bites (spicy snacks) and of course our new delicious desserts.

WHAT’S NEW AT…

EL DORADO ROYALE A SPA RESORT, BY KARISMA

At Karisma we are extremely proud to share this news with you: Mr. Petrus Coenders, our main Sommelier at El Dorado Spa Resorts & Hotels was awarded the highly coveted “Advanced Sommelier” recognition from the Court of Master Sommeliers Americas.

It is very worthy of note, that Petrus, who came to Karisma at an early age as part of a professional internship program, is the first Sommelier in Mexico to obtain this prestigious appointment!

New activities In order to pamper our guests, we have implemented more activities: ·· Cooking classes three times a week ·· DJ on the road: our Disc Jockey tours the common areas with the best music of the day ·· Foam-Fest twice a week ·· Visit to the cenote located in the ranch area.

He dazzles those who attend Fuentes, Teatro Culinário, with an incredible show helping guests discover the wonderful world of wine.

Mayan Mural In the concierge area of El Dorado Casitas Royale a SPA Resort, by Karisma, a Mexican artist created a spectacular mural with images of Mayan culture and nature, common to our region.

Themed nights at Chef Market In order to offer a variety of food and offer faster service for guests who are not interested in overly formal dinners, we now host four themed nights: American, Mexican, Spanish and Oriental foods. The idea and its implementation were a resounding success!

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WHAT’S NEW AT…

EL DORADO SEASIDE SUITES / TUI SENSIMAR SEASIDE SUITES / HIDDEN BEACH AU NATUREL RESORT, BY KARISMA New Exotic Travelers - Member Lounge Mr. Phil Woodward, Sales Director of Exotic Travelers, was present at the official opening of the new exclusive partner lounge, which is located in the central building of the property.

Renovated pools The pools, reefs and gulls took on a more modern look with the new Bali beds and the eclectic decoration that was put up in the pool areas.

New location for tequila tasting The 20’s garden, located in front of villa 20, will be the new headquarters of our traditional tequila tasting in order to improve the experience for the Groups or FamTrips that visit us each year.

Food & Beverage news Sponsors such as Aperol Spritz and Grand Marnier have visited our property to offer their products to our guests.

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WHAT’S NEW AT…

AZUL BEACH RESORT NEGRIL,

BY KARISMA

Reggae To maintain the culture of our nations for future generations it’s important that the country’s standards and ideals are preserved. This is our focus at Azul Beach Resorts Negril, by Karisma, where we recently organized activities for International Reggae Day. This holiday, celebrated on July 1, 2019, for fifteen years in a row, lasts 24 hours. Reggae, dance, music and culture is hailed for its influence on Jamaican music globally.

The goal of the holiday is to celebrate the best of Jamaican creativity, hailing its impact on the world through power of music. It’s a significant opportunity for locals and visitors alike to appreciate Jamaican culture through its world-renowned music.

The main event, which is always the highlight for the many guests, was a great dinner-theater, a reggae beach party at its best. All enjoyed the traditional chicken and pork jerk cuisine, while strumming along with the funky entertainment that followed the evolution of Jamaican music over past 50 years, from the influential traditional Jamaican Mento music, going on to spawn ska, rock-steady, many rock genres like Reggaeton and dancehall beat music. During this session, a cover band made an excellent tribute to Bob Marley.

INTERNATIONAL DAY

Azul Beach Resort Negril, by Karisma continues to highlight local culture, and International Reggae Day was amazing! Karisma’s entire family is invited to be present at these yearly festivities!

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NICKELODEON™ HOTELS & RESORTS PUNTA CANA SpongeBob’s 20th Birthday Celebration

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Under the official name: “Best.Year.Ever” a special entertainment program is underway to celebrate SpongeBob’s 20th birthday. Starting in June, every Friday of each week - for a year - day and night activities will be held, organized by our Entertainment team: ·· Pineapple Villa: Open House of our Villa Piña (Pineapple Villa) for guests, a meet & greet with SpongeBob and a cocktail event. ·· Treasure Hunt: With the help of a map, guests will have to search for items around the property. ·· Check in Special: Of course, it is SpongeBob-themed. ·· SpongeBob Day in Orange Square: Specially themed activities at Nickelodeon Place. ·· Cocktail competition: Children make their own cocktails supported by the staff in the Bars. ·· Birthday Celebration: Giant screen broadcast of Bob’s special birthday episode and his big day celebration. ·· Activities on the beach: Castles and other sand sculptures.

A special birthday cake was prepared for the main event, which took place on Friday, July 12th.

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WHAT’S NEW AT…

New Standard VIP Amenities Under the ‘Handmade’ concept, our F&B department introduced the following amenities using biodegradable components. Using this novel approach, we offer the guest an opportunity to taste emblematic products of Dominican Republic culture.

VIP Amenity 1: The “Handmade Chocolate Souvenir” amenity kit includes:

VIP Amenity 3: This “Handmade Chocolate Spoon” amenity kit includes:

·· VIP hand crafted handbag ·· 3 chocolates of 50 grams (70%, spicy, Concón (typical DR rice crusty)) ·· Handcrafted sheath ·· Custom rustic label withresort logo (TUI Sensatori Resort Punta Cana ó NickelodeonTM Hotels & Resorts Punta Cana) ·· Brief review about Dominican chocolate

·· 2 teaspoons, 30 grams each, of chocolate (Ingredients: 62% organic cocoa, cocoa butter, cane sugar) ·· Spoon comes engraved with resort logo on both sides (TUI Sensatori Resort Punta Cana ó NickelodeonTM Hotels & Resorts Punta Cana/Chin Chin/Mazorca Cacao/Punta Cana ·· Clear plastic wrapping ·· Handmade sticker on every Spoon

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EXPANSIÓN KARISMA / PREMIOS Y RECONOCIMIENTOS

QUALITY ASSURANCE AWARD

by Delta Vacations

· El Dorado resorts Received 4 Diamonds Recertification ·

Our well recognized highest standards of service prompted Delta Vacations to award Karisma the Quality Assurance Award to several of our properties:

This award is earned based on a 99% guest satisfaction rating. ·· ·· ·· ·· ··

El Dorado Casitas Royale a Spa Resort, by Karisma El Dorado Maroma a Spa Resort, by Karisma El Dorado Royale a Spa Resort, by Karisma Generations Riviera Maya, by Karisma Nickelodeon™ Hotels & Resorts Punta Cana

AWARDS Awards at El Dorado Seaside Suites a SPA Resort, by Karisma, TUI Sensimar Seaside Suites, Hidden Beach au Naturel Resort,

by Karisma

TUI Sensimar Seaside Suites obtained the “Inspector’s Best of Housekeeping”, awarded by the AAA, for its excellent cleanliness score that puts it within the top 25% of the more than 27,000 hotels inspected and approved by this Association.

Both TUI Sensimar Seaside Suites, como Hidden Beach au Naturel Resort, by Karisma, achieved TripAdvisor’s “Certificate of Excellence – Hall of Fame”, a feat they have achieved now for 5 straight years!

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4 DIAMANTES

Thanks to our strict hygiene and design requirements set out by the American Automobile Association (AAA), our following properties received 4 Diamond recertification: ·· ·· ·· ·· ··

El Dorado Maroma a SPA Resort, by Karisma El Dorado Royale a SPA Resort, by Karisma El Dorado Casitas Royale a SPA Resort, by Karisma El Dorado Seaside Suites a SPA Resort, by Karisma Generations Riviera Maya, by Karisma

Thanks to all who contributed to this prestigious achievement!

RECOGNITIONS RCI Recognitions for TUI Sensatori Resort Punta Cana & NickelodeonTM Hotels & Resorts Punta Cana

Gold Crown Resort® Award: This award is given to resorts that have met or exceeded established standards in the areas of cleanliness, maintenance, hospitality and checkin/check-out, and by an assessment of resort facilities, amenities and services.

RCI Excellence in Service Resort: The RCI Hospitality Award is awarded for properties that exceed its high standards consistently in check-in/check-out and hospitality services.

GOVIRTUAL

KARISMA HOTELS ADRIATIC

BY KARISMA HOTELS ADRIATIC MONTENEGRO

Enjoy the first Karisma Hotels & Resorts virtual tours!

Karisma Hotels Adriatic Montenegro is pleased to announce the launch of Virtual Tours for the properties we have in Montenegro. These tours come with a userfriendly front-end navigation system that not only has updated information on the destinations, but also display our fresh and new environmental habitats.

Our goal is to offer our visitors and guests an easier way to get themselves immersed in the “look & feel� of our spaces before they even arrive.

All they need to do is scan the QR Code from below the images and they will be able to take a stroll through the gardens and other wide-open spaces of Wind Rose Resort by Karisma, Holiday Village Montenegro and The Long Beach Hotel Montenegro. They can explore its rooms, restaurants and other areas. They can review the most distinctive areas of our hotels and dazzle themselves in a 360-degree experience using interactive maps.

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3dholidayvillages.karismaadriatic.com 3dwindrose.karismaadriatic.com

KARISMA HOTELS ADRIATIC

GO

REAL, HAPPY, TEAM KHA!

Our motto #OneTeamOneDream is part of what we live. Rather than telling someone how things become part of our history, we’d rather leave you these images from our #KarismaAdriatic diary.

Every month we celebrate our team members’ birthdays.

Congratulations to all of our colleagues who completed another year of life in July and August!

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PASSION FOR SUSTAINABILITY

SEA TURTLE SEASON

is upon us now, Mexico!

As with every year, at the end of April and the beginning of May, some of the oldest creatures on the planet begin to grace our beaches: our beautiful Sea Turtles.

Sea turtles belong to the chelonioidea superfamily, and today 7 species inhabit the world’s seas and oceans. In Mexico, we welcome 6 of them, and in the state of Quintana Roo we are regularly visited by 4 types: Loggerhead Turtle (Caretta caretta), White Turtle (Chelonia mydas), Hawksbill Turtle (Eretmochelys imbricata) and the Leatherback Turtle (Dermochelys coriácea).

Turtles are protected by the Official Mexican Standard NOM-162SEMARNAT-2015 and our hotels have to comply with a number of measures to protect them, that is why on the most likely nesting beaches (El Dorado Royale a SPA Resort, by Karisma, Generations Riviera Maya, by Karisma and El Dorado Seaside Suites a SPA Resort,

by Karisma) we have “tortugueros” camps, employees registered with the Directorate General of Wildlife. The hotels of Puerto Morelos (Azul Beach Resort Riviera Maya, by Karisma y Azul Beach Resort Riviera Cancun by Karisma) collaborate directly with the staff of the Arrecifes National Park of Puerto Morelos to protect the turtles that nest on these beaches. But these specially located hotels are not alone. At our other hotels where it is less likely that they come to nest, we still apply measures to protect them in case any decide to leave their nest on our beaches there. We love our turtles!

Are you interested in learning more about the program? Approach any

member of the Sustainability team, and they will gladly share more information and even give you the opportunity to meet some of these ancient beings and support in their conservation.

September-December environmental calendar

OCTOBER Sustainability Month at Karisma

September 21

September 21

September 22

September 23

September 27

October 11

International Beach Cleaning (3rd Saturday)

International Day of Peace

Car-Free Day

International Sign Language Day

World Tourism Day / National Environmental Awareness Day

International Girl’s Day

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PASSION FOR SUSTAINABILITY

Certifications of social and environmental responsibility in Karisma ‘White Syndrome’, the rare disease that is killing coral reefs in the Mexican Caribbean In the last eight months, the Mesoamerican Reef System has lost as much coral as what had been lost in 40 years previously, due to the disease recently dubbed “white syndrome”, although its scientific name and causes are still unknown.

According to Dr. Lorenzo Alvarez Phillip, a researcher in the Academic Unit of Reef Systems of ICML, a division of UNAM, this disease is putting our entire destination at risk, as the main industry in our area, tourism, depends on the crystal clear waters and sandy white beaches, which can only be achieved if our reefs are healthy.

In 2019 we have made important changes to our social and environmental responsibility certification schemes at Karisma. We introduce you to the programs with which we are currently working in all areas and destinations.

Certification

México Hotels

Caribbean Hotels

Karisma Hotels

In process

GARANTÍA DE SUSTENTABILIDAD

“White syndrome” can kill entire colonies of corals in a matter of weeks. These coral reefs reach the size they are over hundreds of years, says Melina Soto of the Healthy Reefs for Healthy People organization. “It’s a major catastrophe! We’re losing our corals! We’ve already recorded the loss of 30% of our coral species, which was already at an all-time low,” the specialist said.

In process

This disease was first detected in Florida in 2014, and in 2018, in June specifically, the first diseased coral colonies on Mexican shores began to be observed. The cause is still unknown, although the main hypotheses right now, points to water contamination by sewage treatment plants and excess sargassum that has reached our shores in recent years, which abnormally increases organic matter in the water.

In process

In process

In a workshop of specialists, the following strategic lines were identified: tourism, integrated management of the coastal area, water management and fishing, for which short- and mediumterm actions were developed that must be implemented by both government and private sector initiatives and from informed private citizens.

Greenhouse at El Dorado Royale

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International Day for Natural Disaster Reduction

World Food Day

World Poverty Eradication Day

World Nature Protection Day

World Pure Air Day / World Recycler Day

International Day for the Disabled

World Soil Day / World Environmental Volunteering Day

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SPA

AROMAS AND SCENTS TO HEAL THE MIND When you say words like aromatherapy, your mind evokes the sweetest smells that it can imagine in that data storage bank that is your brain. The aromas help you remember people or places, they help you immerse yourself and take you into different places, moods or emotions.

Just in the first half of the last century, scientists, doctors and massage therapists rediscovered these ancient techniques of using scents to heal and hung upon their therapeutic purposes, coining the term as we know it now as aromatherapy. The foundation lies in the handling of extra essential oils from various plant types.

Healing effects of different types have been proven in relaxation, stimulation, anti-depressive effects, and balancing agents, just to name a few. Diffusers are generally used to make oils evaporate and integrate into the ambiance.

Internet research may not bring up much, but by acquiring these essences and using them on your own, you may well get a deeper and more effective experience you want to achieve. So, it is good to read a little more on the subject, or better, approach some expert in the subject that can guide you in this fascinating and relaxing way.

THE 7 ESSENTIAL OILS TO RELAX Basil

Orange

Eucalyptus

Rosemary

Lavender

Sage

For cases of anxiety, insomnia and general tiredness. It is also beneficial for intellectual exertion and even headaches.

It has decongestive properties, helps the respiratory system and helps to relax the muscles.

It calms the nervous system naturally and boldly with insomnia problems. Relaxes body and mind.

It lifts our spirit and our mood because it is a natural antidepressant. It also has benefits such as being antiinflammatory, antispasmodic, antiseptic, diuretic, etc.

Stimulates memory and physical activity; It is perfect for relieving muscle aches, blood circulation problems and in joints.

It is an astringent and has regenerative and soothing properties. It stimulates the nervous system, fights depression, stimulates memory and regulates blood pressure.

Sandalwood

It helps mental clarity, helping one to relax and be calm.

It is also an antispasmodic, expectorant, astringent and memory-reinforcing.

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KARISMA PEOPLE

FIRST AND LAST

THE

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KARISMA PEOPLE

Little by little, they arrive and sporting huge smiles, they introduce themselves and hug as if they have known each other for years. The fact of the matter is that Miguel Rangel and Marcelo López, who are a significant part of the staff of the host hotel, have been working together on this property for eleven and nine years respectively at this Karisma resort. They have witnessed endless stories. After a chatting a few minutes, all feel at home, as friends and guests.

Sitting in a comfortable lounge at Azul Beach Riviera Cancun, by Karisma and enjoying the traditional drink of the hotel, the nonalcoholic cinnamon mojito, we get together to talk about what it means to “run the lobby” and then what a great responsibility that entails. We are not only speaking about the suitcases on their shoulders – we are talking about the ones carrying them, our beloved Bellboys, as people.

Also known as “buttons” in Spanish these are a fundamental team in the daily life of the operation of the hotel as they are responsible for receiving, caring for, and resolving and finalizing any guest issues during their stay.

They must be the best-known face and the ones who make a real mark on a guest’s experience from check in to check out. They are even in charge of keeping the lobby in perfect condition as they go about dealing with guests.

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KARISMA PEOPLE Being a bellboy is a way of life. Not everyone is able to wear such an optimistic attitude all day every day of work. So, to be a good bellboy you need to be someone who finds happiness in the smallest of life’s details.

It’s not enough to master the science of suitcasepacking so that they arrive at their destinations.

Everyone knows that being a bellboy is much more than being a dolly-pusher. Some say that it’s a combination formula that includes being a bit concierge, a bit of a guide, a supervisor and even a psychologist. Whether a guest asks to be given directions or needs to buy a purple elephant, the bellboys are the ones that are going to have to fill that need! And so it is, sometimes there are situations that could blow away the imagination of any screenwriter, be it lost brides, keeping hidden identities, offering comforting bearhugs, having to deal with ghosts… and whatever else you might imagine.

Hugo Chacón, EDR

Miguel Rangel, ABR

Fr Marcelo López, ABR

Javier Gómez, EDS

However, according to Hugo Chacón of El Dorado Royale a SPA Resort, by Karisma, it is actually an easy choice to be a bellhop, because you either wear it in your heart or you don’t wear it at all. Some, like Iván Sánchez from El Dorado Maroma a SPA Resort, by Karisma, consider the Kingly rule true, that it’s all about treating people the way you would like to be treated. It seems that, at the end of the day, everyone agrees that if you have no passion for your work nor any desire to help one another, you are not cut out to be a bellboy.

It’s not always easy to keep up a good mood, but it seems that in this group energy flows in both directions, that is, sometimes guests themselves change these moods and help our boys smile even more. Whether we are speaking about those who come for the first time to visit and get off with the unique excitement and the types of smiles travelers show who have finally reached their destination, to those who return every year and enjoy calling out our names, smiling and even hugging their favorite bellboy from over the years. Longino Moreno, from Azul Beach Resort Riviera Maya, by Karisma, says, emotionally, that he often finds familiar faces, and that year after year they are strengthening that bond of friendship that starts through awesome service.

Javier Gómez, from El Dorado Seaside Suites a SPA Resort, by Karisma, agrees with his colleagues, that the most satisfying reward is when guests look for and reach out to them personally to seek help, because there is nothing better for us, than to be helping them to feel at home.

“Sometimes one has to move mountains just to make a guest smile” - Iván Sánchez, El Dorado Maroma a SPA Resort, by Karisma

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Macrino García, EDR

Longino Moreno, A

KARISMA PEOPLE

TO BE A GOOD BELLBOY, YOU NEED: ·· A positive attitude ·· To be flexible, prepared for changes ·· To know how to listen and to be observant

rancisco Chan, EDS

S

ABH

Iván Sánchez, EDM

·· To have the gift of being able to read guests’ wishes in advance ·· To know everything about and what happens at the hotel ·· To have a great memory ·· To be strong ·· To be emotionally wise ·· To be honest

It is also true that teamwork is fundamental, Macrino García from El Dorado Royale a SPA Resort, by Karisma, reassures us that trust between colleagues is key to being able to give guests the best service. Camaraderie is encouraged from day one, so to break the ice, they have initiation activities, that makes everyone integrate and keep their spirits up. From assigning them the farthest room to push the dolly to, to sending them to non-existent rooms as happened to Francisco Chan from El Dorado Seaside Suites a SPA Resort,

by Karisma. These are just silly games and jokes that our newbies need to overcome, just as Olympic proficiency tests are taken with a smile.

It’s exciting to see how each of the bellboys around the lunchroom table gets worked up when they talk about their work, their little anecdotes and their passions. Not long ago a girl named Sally Koch, social volunteer, said something that seems to be the motto that every day now describes the work of our peers:

Great opportunities to help others rarely come, but the little ones surround us every day.

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KARISMA FOUNDATION

GAIN WITH YOUR KILOS Bariatric and metabolic surgery is not the recommended solution for everyone but for others, it is the beginning of a new life.

In principle, it is important to explain that there is a difference between being overweight and plain obesity. Obesity is the result of many factors that occur in a person’s life.

Depending on BMI (body mass index), the degree of obesity ranging from 1 to 3 is determined, the higher number is considered morbid obesity and usually involves a certain medical picture that can be caused by a hiatal hernia, sleep apnea, hypertension, diabetes, and many other conditions that can result over time, with various complications that slow down quality of life or lead to death.

Main actions Mexico

1. Diabetes Detection, Control and Prevention - During August and September, the diabetes detection, control and prevention campaign was carried out, in which the glycosylated hemoglobin test was performed on 80 people detected with risk factors by the mobile medical unit.

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At Fundación Karisma, we care about foreseeing these types of situations and that is why we focus on the treatment and prevention of chronic-degenerative diseases.

Within our programs, we have launched the first pilot program of “Gain With your Kilos” investing over half a million pesos. A good number of candidates were carefully analyzed and subsequently the cases with the greatest need, or with the right indicators went on to undergo surgery.

Among the participants there were many differing cases, and everyone agreed that this became a second chance to take over their body and live a different life.

became obese. While he spent a happy childhood and learned how to understand his situation.

He was plagued by an inherited disease, diabetes, and heart disease has always been on his slate as being at great risk.

Having been obese from a young age did not affect his social life, fortunately, and he has gradually modified his living condition, his hobbies and even his studies. Because, as earlier stated, obesity is made up of a number of life factors, this fills him with emotion to have this wonderful opportunity, because not only will he improve his health, but his new view on life will help him to realize the dreams he had put on hold.

In an interview, one of the candidates, our first surgery, tells us that had been overweight since childhood and eventually

2. “Gain with your Kilos”- We are launching an important campaign in which we benefit from 20 medical studies to treat the neediest employees, who had previously been detected with issues through our Health Days.

The five most important health cases were selected so that they could benefit from metabolic surgery which will give them the opportunity to reverse their obesity by up to 85% and the complications thereof, providing them a brand-new start. Surgeries were performed during the month of August.

3. Breast Reconstruction CampaignDuring 2019 we will provide help for 8 new patients who have been discharged from oncology treatment and we will start with their breast reconstruction process by placing an expander. Another 12 candidates we helped late 2018 will be given further support with the work on the second stage of reconstruction which consists in the placement of the breast implant.

The campaign, conducted in conjunction with the Ministry of Health, was conducted at the end of August.

KARISMA FOUNDATION

Tell me what colors you eat and I’ll tell you

WHAT NUTRIENTS THEY HAVE The tonality of fruits and vegetables can be considered part of a nutritional label because they play a very important role in our diet, providing essential vitamins and minerals to our body.

Both fruits and vegetables provide us with countless nutritional benefits such as vitamins, low calories, plenty of water, fiber, magnesium and potassium.

So, we can identify your food benefits through their colors: Red: Foods in this range contain phytochemicals, such as lycopene and anthocyanins, and help to: ·· Have better cardiovascular health ·· Improve memory ·· Decrease the risk of cancer and urinary tract diseases.

Blue - Violet: these foods are rich in antioxidants and phytochemicals, incorporating them into our diet helps us to: ·· Combat the aging process ·· Decrease the risk of some cancers ·· Maintain urinary tract health ·· Preserve memory

Green: these foods are rich in lutein, potassium, vitamins C and K, calcium and folic acid. ·· Folic acid is very important during pregnancy as it helps reduce the risk of fetal malformations ·· Lutein is a powerful antioxidant that helps maintain good vision ·· Calcium helps keep bones strong and healthy

White This type of food is rich in allicin and potassium, and its consumption helps us to: ·· Lower cholesterol levels ·· Lower blood pressure ·· Prevent Type II Diabetes

Orange - Yellow: these are foods rich in beta-carotene, vitamin C, potassium and folic acid. They help: ·· Vision and healing ·· Keep your skin looking young ·· Strengthen our immune system

Ideally, we should include them in our daily diet, the more varied and colorful our preparations are. the greater nutrients our food will have. The world health organization (WHO) recommends that we consume five servings of fruits and vegetables daily to meet the different nutritional needs of the body.

Main activities in the Dominican Republic: 1. On June 13, the Ophthalmological day was held where “visual acuity” examinations were performed, and the sale of lenses was carried out at special prices for employees.

2. A request for support was received to benefit from the adequacy of a site in the Florida area suitable for the construction of a Children’s Day Care Area for Karisma employees and community individuals

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COVER ARTICLE

The perfect oasis to forget just everything

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These GPS coordinates take us to Margaritaville® Island Reserve, by Karisma, the perfect setting for those who want to sail away into a paradise by sea and enjoy the refreshing company of a margarita.

Inspired by the music and lifestyle of Jimmy Buffett, Margaritaville® Island Reserve, by Karisma is unique.

It has all the comforts of a luxury hotel, while being surrounded by a relaxed, beachy atmosphere. It becomes the ideal place for people who value quality, without having to worry about absolutely, pretty well, … anything.

When guests arrive, they are greeted with Margaritaville flip flops to start their way comfortably, get into a new mood. Regardless of whether they want to spend the day relaxing in a hammock on the beach, they can always remember that “It’s 5 o’clock Somewhere”!.

With the exceptional service of Island Reserve Inclusive® in restaurants, bars and live music shows, Margaritaville® Island Reserve, by Karisma invites you to enjoy a Landshark beer and taste an actual “Cheeseburger in Paradise”.

With all the hustle and bustle of everyday life, Margaritaville® Island Reserve, by Karisma gives guests an excuse to relax. At the end of the day, you will hit the sack feeling refreshed, rejuvenated and dreaming of your next … day in paradise.

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COVER ARTICLE

CREW Margaritaville® began as a “state of being”, then became an actual “state of mind”, thanks to the philosophy of life of the revered American singer, Jimmy Buffett, his thoughts reflected in his lyrics.

Escaping the ordinary, Changing Latitudes and Attitudes and enjoying life without worries, there are constants that are present in the environment here. From the lobby to the design of the rooms, everything reflects a tropical oasis, with aquatic themes and a good dose of escapism.

Boredom and bad vibes are not welcome; on the contrary, it is the ideal place to meet more people.

KARISMA COMPASS Karisma Hotels & Resorts hoisted its sails and joined forces with Margaritaville® to develop Margaritaville® Island Reserve, by Karisma with the aim of providing a unique and relaxing experience.

Karisma’s renowned service, coupled with the exquisite food and beverage quality of Margaritaville® will allow guests to navigate through an unforgettable luxurious holiday.

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COVER ARTICLE

NEW HORIZONS Margaritaville® Island Reserve Riviera Cancun, by Karisma the first resort in this prestigious collection of luxury resorts, will be ready in winter 2019/2020 and will be followed by Margaritaville® Island Reserve Riviera Maya, by Karisma and Margaritaville® Island Reserve Jamaica, by Karisma.

To top it all off, Margaritaville® Island Reserve Cap Cana, by Karisma will open its doors in 2021.

COORDINATES The exact address of Margaritaville® Island Reserve, by Karisma is still unknown. There are no parallels of latitude or longitude that mark the place. However, thanks to the cardinal points, it has been detected that it is located in the tropics, somewhere between the port of relaxation and just southwest of escapism… Palm trees provide some shade, while ocean breezes attract sailboats, tourists and travelers. No passports required, wow. Tropical music is always in the background. There is a beach, a beachside roof top bar beside the turquoise sea and lots of stories that are a good mix with a jigger of tequila, salt and lemon.

“Where is Margaritaville?

It´s in your mind. Mi casa es su casa”. - Jimmy Buffett.

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EXOTIC & PRESTIGE TRAVELERS PAMPERING US

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EXOTIC & PRESTIGE TRAVELERS

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EXOTIC & PRESTIGE TRAVELERS

TRAINING

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EXOTIC & PRESTIGE TRAVELERS

Anthony Zenteno Sales assistant

Anayeli Balanzar

Rosario Acevez

abril

VLO

Daniela Machatova

mayo

abril

Saulo Palma

Cook A

mayo

Ana Rubio - Supervisora Members Experience

MARZO

Concierge

Victoria Santiago

mayo

Edgar Olaf

Electricist

abril

Front desk

mayo

Marco Garcia

Roomboy

Gregorio Aguayo

mayo

abril

Antonio May

mayo

THE BEST OF THE BEST

abril

COLLABORATOR MEETINGS

Fernanda Malo

Front to back

Butler

Closer

Front to middle

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PAMPERING US

EDS

SNH

ECW

ABN

EDR

ABH

EDM

EDS

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 32

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PAMPERING US

EDM

ABH

ABH

EDR

ABR

ABH

SNH

ECW

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ACN-Allure Canela Hotel, by Karisma issuu.com/karisma-mx /

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PAMPERING US

EDR

ABN

SNH

GRM

EDS

ABN

ABR

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 34

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PAMPERING US

EDS

ABR

GRM

ECW

SNH

ABR

EDM

ECW ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ACN-Allure Canela Hotel, by Karisma issuu.com/karisma-mx /

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TRAINING

TRAINING I decided to sign up for the mixology course, which was really only for bartenders and I was the only woman.

It was a pretty spectacular experience, because I now I feel better prepared to provide a service of excellence. Never stay in your comfort zone, take the risk and learn new things.

ABR

– Noemí García, bar waitress in El Dorado Royale a Spa resort by Karisma

EDR

ABN

SNH

ABH

EDS

ABN

EDR

ABR

NDR

ECW

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 36

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TRAINING

EDR

ABH

EDM

EDS

SNH

EDM

ABH ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ACN-Allure Canela Hotel, by Karisma issuu.com/karisma-mx /

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TRAINING

ABH

ECW

SNH

EDR

ECW

ABR

EDM

EDR

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 38

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COLLABORATOR MEETINGS

GRM

ABH

EDS

EDR

ABR ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ACN-Allure Canela Hotel, by Karisma issuu.com/karisma-mx /

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COLLABORATOR MEETINGS

EDR

GRM

ABH

EDR

GRM

EDM

ABN

EDR-El Dorado Royale a SPA Resort, by Karisma / EDCR-El Dorado Casitas Royale a SPA Resort, by Karisma / GRM-Generations Resorts, by Karisma / EDS-El Dorado Seaside a SPA Resort, by Karisma / EDM-El Dorado Maroma a SPA Resort, by Karisma / ABR-Azul Beach Riviera Cancún, by Karisma / ABH-Azul Beach Riviera Maya, by Karisma 40 / Karisma Hotels & Resorts

COLLABORATOR MEETINGS

ECW

SNH

GRM

ABN

EDM

SNH

EDM

ABR

EDS

ECW

ABN-Azul Beach Negril, by Karisma / ECW-El Cielo Wnery &Resort, by Karisma / SNH-TUI Sensatori Punta Cana &NickelodeonTM Hotels & Resorts Punta Cana / ACN-Allure Canela Hotel, by Karisma issuu.com/karisma-mx /

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THE BEST OF THE BEST

THE BEST OF THE BEST Shopping driver

Alonzo Alvarez

Maintenance assistant

aPril

Ricardo Izquierdo

Samara Gusi

aPril

Beach Pool Butler

aPril

Carla Guevara

aPril

aPril

EL DORADO ROYALE A SPA RESORT,

BY KARISMA

Viridiana Sánchez

Animadora

Butler

Rubi Nahuat Room maid

junE

Candido Gutierrez

junE

junE

EL DORADO SEASIDE SUITES A SPA RESORT,

BY KARISMA Sandra Mac

Housekeeper Supervisor

Recepcionist

Recepcionist

Luis Dzul Steward

tri

Fernanda Rontaño

Elias Gutierrez

APRIL

Housekeeper

junio

Brenda Carolina Rangel

mayo

abril

EL CIELO WINERY & RESORT,

BY KARISMA

Grecia Cervantes

Jefe de Lavanderia

Noemi Vazquez

Recepcionist

Administrative Assistant

APRIL

Jennifer López

Emily Lopez

junE

Public Areas

junE

Bibiana Davila

aPril

junE

GENERATIONS RESORTS,

BY KARISMA

Patricia Reyes

Housekeeper Supervisor

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Edwin Suaste Tomá Órdenes

junE

Recepcionist

may

AZUL BEACH RESORT RIVIERA MAYA,

BY KARISMA Victor Manuel Bacab Housekeeper Supervisor

Cook A

THE BEST OF THE BEST

TRIMESTER APRIL-MAY-JUNE

Supervisor de Ama de Llaves

Jorge Cruz

Beach Pool Butler

Alberto Avalos

Encargado de Cocina

junE

Eleazar Castillo

may

Auxiliar de Limpieza

may

Alex Arcos

may

may

Employye with more mentions on Tripadvisor

Luis Rosas

Beach Butler

María Latournerie

Housekeeper Supervisor

aPril

Martha Velazquez

Butler

junE

Imelda Gutierrez

Waiter

Adriana Hool

Accounts Payable Assistant

junE

Fayne Cetzal

Pablo Vázquez

Juana García

Steward

Miguel Heredia

tri

Distpacher

mayo

Magdiel Escobedo

junE

Entertainment

junE

TRI

Pascacio Alvarez

Cleaning Auxiliar

mayo

Mareli Rodriguez

Operador de Cuartos

Lucia de la Cruz

may

Octavio López

Recepcionist

may

junE

Butler

abril

Iliana Garcia

Agente de Seguridad

Linda Guerra

may

ABRIL

Mario Vega

Beach Pool Butler

aPril

may

Manuel Palma

APRIL

EL DORADO MAROMA A SPA RESORT,

BY KARISMA

Filiberto Dzul

Room maid

AZUL BEACH RESORT RIVIERA CANCÚN,

BY KARISMA Room Operator

Public Area Auxiliar

Room maid

Public Area Supervisor

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THE BEST OF THE BEST

Antoinette Maragh

Ana Rosario

Racquel Clarke

Debbie Jagdath

Housekeeper

aPril

aPril may

Tina Wheatley

Kitchen

A&B

APRIL

aPril

Andrés González

Carlos Hamilton

junE

Vivien Kerr

may

Cecil Stewart

Concierge

Sales

aPril

María Cordones

Nathalia Román

junE

may

Public Areas

Controller

aPril

Diana Jiménez

Reyson Romero

may

may

TUI SENSATORI RESORT PUNTA CANA & NICKELODEONTM HOTELS & RESORTS PUNTA CANA

aPril

THE BEST OF THE BEST Rohenny Reyes Maintenance

Positive attitude Honesty Teamwork Loyalty Respect Passion Responsibility

Concierge

Housekeeper Supervisor

Room Attendant

Bartender

Office Supervisor

General Cashier

may

Michael Bennett

Public Area Assistant

Geraldine Thompson

junE

may

AZUL BEACH RESORT NEGRIL,

BY KARISMA

García Shields

Room Attendant

Room Supervisor

#OrgulloK · #VidaK · #DiferenciaK 44 / Karisma Hotels & Resorts

GETTING TO KNOW OUR TEAMS

DISPATCHERS

Every time you call one of Karisma Hotels & Resorts’ properties, a friendly voice guides you and will connect you with whomsoever you need. The image of a telephone operator-receptionist has always been an important one for companies in any field, as it is the first human contact that is available when someone is trying to reach the business.

The voice of the Operator is the “face” of the company. That’s why, both in their demeanor and tone, they need to know how to convey Karisma’s values: positive attitude, teamwork, honesty, loyalty, passion, respect and responsibility.

In the telephone department, we have committed and attentive people, who strive every day to offer excellent service.

Let’s support and thank our colleagues in this area! Come and meet them when you can!

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ENTERTAINMENT

EVERYTHING THE BEST OF THE BEST KARISMA R

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1

Weddings

Telephones

Security

Groups

Maintenance

Concierge

Sales

Bellboy

Management

Accounting

2 3

The location of the hotel that uses the acronym EDM

4

Partner brand that has characters like Spongebob Squarepants

5

New partner brand that is on the cover of this magazine

6 7

WORDS TO SEARCH:

The sea we bathe in, in the Riviera Maya

The name of the spas at our Azul hotels

The sea our guests bathe in, in Europe Our standing in the Great Place to Work, in the Southeast MX Marine animal that visits Mexico every year between may and september

8

Attitude that identifies our values and our persona

9

Our destination brand name in Colombia

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WHAT TO DO IN CASE OF HURRICANE? Since last June 1, the hurricane season officially began and, in Karisma Hotels & Resorts, we tell you how to be prepared.

Stay tuned to the meteorological information Protects glass with cross-shaped tape Clean your roofs Identify your closer refuge Store food and drinking water Save your important documents Stay in the refuge or your house until the danger is over Keep calm and stay informed

LET´S TAKE CARE!