Kontacto Magazine N.24

SPECIAL EDITORIAL LETTER Quarterly publication Year 7 Vol. 24 Riviera Maya internalcommunication@karismamexico.com

Index

2 Editorial Letter 3 New faces 4 Awards and Recognitions 8 Get to know the details of the 9th edition of the GIVC 10 Karismatic heritage Dorota Korzepa 12 Counting our riches 14 What’s new at… El Dorado Spa Resorts & Azul Beach Resorts 15 What’s new at… El Dorado Maroma 16 What’s new at… El Dorado Royale 17 What’s new at… Azul Beach Resort Sensatori Mexico 18 What’s new at… Azul Beach Resort The Fives 19 What’s new at… Allure Aroma Mocawa 20 Wellnes arrives at Náay Spa and Vassa Spa 22 Passion for Sustainability 24 GPTW®: We begin our journey toward workplace culture transformation 27 Karisma Foundation 28 Human Capital 30 Karisma Expansion 32 Exotic & Prestige Travelers 36 Hotel Anniversaries 37 Employee Meetings 38 Kpacitarte (Training you) 39 Konsintiéndonos (Pampering Us) 40 Special The Best of the Best 2016 41 The Best of the Best

General Director: Sasa Milojevic

Art Director: Carlos Ramírez

Editor: Estela Paz y Blanca Velarde

Editorial Design and Illustration:

Consejo Editorial: Nayeri Ramos (Azul Beach Resort Riviera Maya), Daniel López (Azul Beach Resort The Fives), Rubí Méndez (Azul Beach Resort Sensatori México), Armando Sánchez (El Dorado Maroma), Alberto Roldán (El Dorado Royale - El Dorado Casitas - Generations Riviera Maya), Coynta Arzola (El Dorado Seaside Suites) Sarina Pech (Exotic Travelers & Prestige Travelers), Analie Vargas (Nickelodeon Hotels & Resorts), Tameka Elliott (Azul Beach Resort Sensatori Jamaica) Editorial Board: Daniel Castellón (Azul Beach Resort Riviera Maya), Karen Puerto (Azul Beach Resort Sensatori México), Alberto Pool (El Dorado Maroma), Estela Nava (Azul Beach Resort The Fives), Lorena Pereida (El Dorado Royale - El Dorado Casitas Royale - Generations Riviera Maya), Dania Phang (Azul Beach Resort Sensatori Jamaica), Karen Herrera (Allure Chocolat y Bonbon), Aleksandra Nenadic (WMS), Lyn Santos (Karisma), Lina Montoya (Allure Café Mocawa y Aroma Mocawa), Jerry Morales (Nickelodeon Hotels & Resorts), Grecia López (Vassa y Náay Spa), Andrew Barajas (Karisma)

Dear Colleagues, We started off another year in the midst of an ongoing adventure and 2017 has already proven to be impressive!

We have reaped the rewards of our dedication, effort and passion for service by receiving many prizes and acknowledgements from renowned organizations such as TripAdvisor, Travvy Awards, and Condé Nast Traveler Readers’ Choice Awards, to mention just a few.

These past few months also witnessed our first experience with the “Great Place to Work” (GPTW) project, which was intense and exciting for all of us. We are proud to share how successful this process was: we had 87% staff participation, and four countries received GPTW certification!

We are delighted with this result which is an indicator that we are on the right path. It also gives us a guideline to work with in order to continue to evolve our corporate culture and make our locations a special place in which employees feel satisfied, happy and proud to be a part of our Karisma Family.

In previous editions of this magazine we have shared our ambitious plans for expansion goals into 2020, and in this issue we introduce you to our “New Projects” team which is in charge of coordinating the development of our new hotels.

Karisma is a solid and successful organization with ongoing growth plans and a great group of professionals to support our innovative products; because of that we have been able to establish important strategic alliances with world class institutions such as Nickelodeon™, MTV, JFW, Canada Beef and TUI; now we are adding Margaritaville to our portfolio. We proudly announce that Karisma Hotels & Resorts will develop the “Margaritaville, an All-Inclusive Experience by Karisma,” chain of resorts in Mexico and the Caribbean.

There are many challenges and opportunities ahead for all of us. To successfully achieve all the objectives for 2017, let’s keep up the Passion that characterizes us in all of our actions!

Guillermo Sánchez

Printing:

Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx

Kontacto Magazine

Free quarterly issue, property of Karisma Hotels & Resorts

Address:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470

Circulation:

1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Sr. Sasa Milojevic

VP Operations Karisma Hotels & Resorts

New Faces

WELCOME TO THE KARISMA FAMILY

These are the new talents that have recently joined our team, bringing with them vast experience to help grow our organization. We are also proud to announce some internal promotions: MARIEL HERNÁNDEZ Operations Project Management Coordinator – Hotel Division

On January 23rd, 2017, Mariel Hernández was promoted to the position of Operations Project Management Coordinator – Hotel Division, reporting directly to Mr. Sasa Milojevic.

Mariel has grown professionally in our organization; since 2008 she has held several operations and administrative positions prior to her most recent one as e-Commerce Manager.

Ms. Hernández received a Bachelor’s Degree in Business Administration and a Bachelor’s Degree in Advertising and Public Relations from the Universidad Veracruzana. Mariel has also attained several certifications and diplomas, including Green Belt and Six Sigma methodology and a Master’s Degree in Revenue Management from Cornell University.

Her excellent performance within the framework of the hotel industry, the support and strategic roles she has held, her experience in project management, varied technical skills, along with her fluency in English and Spanish will certainly be an important success factor for her new Operations activities.

INDHIRA FERMIN Inventory Control Manager for the Dominican Republic and Jamaica

On February 1st, 2017, Ms. Indhira Fermín was promoted to Inventory Control Manager for the Dominican Republic and Jamaica properties, reporting directly to Mr. Enrico Lindenhahn, Director of Operations of the Caribbean, and to Mr. Rinaldo Fernández regarding Exotic & Prestige Travelers - PGS. Indhira has grown professionally in our organization, entering the hotel industry in the Decameron chain in the Dominican Republic before joining our organization in 2011 in Inventory Control. There, she progressed to become Senior Manager of Reservations, also taking the Inventory Control for PGS an Travel Club in 2016, duties which she will continue taking responsibilities, under supervision of Mr. Rinaldo Fernández.

EDUARDO JIMÉNEZ E-Commerce Manager

Mr. Eduardo Jiménez became a part of our organization on December 19th, 2016 as our new e-Commerce Manager, reporting directly to Mr. Arturo Nieto, Sales Manager. Eduardo has considerable experience in the hospitality industry at renowned companies such as Bahía Príncipe, Oasis Hotels & Resorts and Grupo Lomas Travel. He began his career in the reception area, and his last employer promoted him to Product Manager.

His hotelier knowledge, product strategy and online commerce experience coupled with his fluent English, German and Portuguese are valuable assets to support our company’s growth.

MILAN PAVICEVIC General Manager of Wind Rose Resort by Karisma

Mr. Milan Pavićević became a part of the Karisma Adriatic family on January 20th as General Manager of the Wind Rose Resort by Karisma, in Bar, Montenegro.

Mr. Pavićević spent years managing hotels and top notch luxury resorts. He earned his designation at the University of Belgrade, with the Department of Tourism, within the Science and Mathematics Faculty. His native tongue is Serbian, but he is versed in English and Russian as well.

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Awards and Recognitions

KARISMA HOTELS & RESORTS:

“BEST BOUTIQUE HOTEL CHAIN” BY THE TRAVEL WEEKLY READERS CHOICE 2016!

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t gives us great pride to announce that Karisma Hotels & Resorts was granted “Best Boutique Hotel Chain” by Travel Weekly Readers Choice Awards 2016.

The prestigious Travel Weekly website awards these honors to companies that are leaders in their industry and that are high performers and innovators in products and offer excellence in services. The nominees and winners were selected in voting rounds by Travel Weekly readers.

Without a doubt, this is palpable evidence of the consistency in excellent service at our resorts and of the efforts put forth by the whole Karisma team.

CONGRATULATIONS!

AZUL BEACH SENSATORI MEXICO

RECEIVES RECERTIFICATION FOR THE PRESTIGIOUS FOUR DIAMOND AWARD

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t brings us great satisfaction to share the news that Azul Beach Resort Sensatori Mexico was recertified by AAA (American Automobile Association) for its Four Diamond Award.

AAA bestows these Diamond ratings on hotels and restaurants, ensuring the establishments offer the highest standards of luxury, quality and service.

CONGRATULATIONS TO THE TEAM AT AZUL BEACH RESORT SENSATORI MEXICO!

Awards and Recognitions

KARISMA HOTELS & RESORTS IS REWARDED FOR OUR PASSION FOR SERVICE BY TRAVVY AWARDS

El Dorado Maroma, A Spa Resort, by Karisma Silver Award “Best All-Inclusive Adult/Couples Resort, Mexico”

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e proudly announce that Karisma Hotels & Resorts was recognized in these four important categories by Travvy Awards 2017:

Karisma Hotels & Resorts Silver Award “Best Hotel Group, All-Inclusive” Nickelodeon Hotels & Resorts Silver Award “Best All-Inclusive Family Resort, Caribbean/Bahamas”

Azul Beach Resorts Riviera Maya by Karisma Gold Award “Best All-Inclusive Family Resort, Mexico”

Travvy Awards recognize the highest standards in excellence in the tourism industry, honoring travel companies, products and destinations for their outstanding achievements.

ALLURE CHOCOLAT RECEIVES THE LUXURY ROOFTOP VIEW HOTEL AWARD FOR 2016

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llure Chocolat by Karisma received the 2016 Luxury Rooftop View Hotel Award presented by the distinguished World Luxury Hotel Awards.

This organization recognizes luxury hotels for their world-class facilities and for excellence in guest services.

CONGRATULATIONS!

RAINFOREST ALLIANCE RECOGNIZES OUR PASSION FOR SUSTAINABILITY

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n recognition of the commitment and compliance with the Sustainable Agriculture Network (SAN) standard, El Dorado Royale, a Spa Resort, by Karisma once again earned the Rainforest Alliance Certified Greenhouse for the 2016-2017 period.

We are delighted to have our efforts and initiatives recognized by International institutions. We acknowledge the commitment and passion for sustainability that each of our co-workers who, with constancy and perseverance have helped us to take care of our planet.

The greenhouse meets the SAN standard for the production of basil, mint, habanero chili pepper, cucumber and tomato.

Rainforest Alliance is an institution that works to conserve biodiversity and ensure sustainable livelihoods. The ‘green frog’ seal assures consumers that the products come from farms managed under the stringent SAN standard, designed to provide employees and their families dignified safety conditions, and to protect wildlife and bodies of water.

CONGRATULATIONS TO THE TEAM AT EL DORADO ROYALE!

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Awards and Recognitions

KARISMA HOTELS IN MEXICO RECEIVE “DISTINTIVO S” AWARD RENEWAL

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ur hotels in Mexico received, in early 2017, the renewal of their “Distintivo S”, awarded by Mexico’s Federal Ministry of Tourism (SECTUR), which acknowledges the hotels’ efforts and achievements regarding sustainability. This recognition enhances the numerous other awards that Karisma hotels have received for the success of its “Passion for Sustainability” Program.

According to SECTUR, the “Distintivo ‘S’ “ is recognition of good sustainable practices in the development of tourism projects and the commitment from tourism companies operating in Mexico under the global criteria of sustainability.

One of the main objectives of the implementation of this award is to take advantage of Mexico’s tourism potential to cause a greater economic spillover in the country. It is well known that tourism aids in the likelihood of new job creation and helps improve markets that preserve natural and cultural wealth. This is why it is imperative to establish a model of sustainable tourism

CONGRATULATIONS TO ALL OUR HOTELS IN MEXICO FOR THIS ACHIEVEMENT!

EL DORADO MAROMA RECEIVES EARTHCHECK SILVER CERTIFICATION FOR SECOND CONSECUTIVE YEAR

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l Dorado Maroma is the first hotel in Mexico to receive their renewal of the EarthCheck Silver certification for the second year in a row. After a review, audit and follow-up process was completed, El Dorado Maroma was successful in fulfilling all the requirements that the EarthCheck standards require for sustainability in hotels, and recertification was achieved. This recognition is in addition to the other awards El Dorado Maroma has already received for excellence in sustainability.

CONGR ATUL ATIONS TO THE WHOLE TE AM AT EL DOR ADO MAROMA FOR THEIR COMMITMENT AND PASSION FOR SUSTAINABILIT Y!

Awards and Recognitions

TRIPADVISOR’S TRAVELLERS CHOSE USIN THE TRAVELLERS’ CHOICE 2017 AWARDS

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ripAdvisor revealed the list of winners of this year’s Travelers’ Choice Awards, and our hotels stood out in various categories. These prizes mean a lot to us, as they are based on millions of comments and opinions from travelers who share their experiences on TripAdvisor.

Our guests recognize the dedication and service we all provide, the incomparable Gourmet Inclusive® Experience and our facilities.

MEXICO: EL Dorado Casitas Royale, by Karisma: 22nd of the Top Hotels in Mexico.

11th of the Top Hotels for Romance in Mexico.

Azul Beach Resorts Riviera Maya: Came in 8th place in the category for Top Hotels for Families in Mexico.

Azul Beach Resorts The Fives: Came in 16th place in the category for Top Hotels for Families in Mexico.

COLOMBIA: Allure Chocolate, by Karisma: 6th of the Top Hotels for Romance in Colombia.

6th of the Top Hotels for Service in Colombia.

ADRIATIC: TUI Sensimar Kalamota Island: Came in 19th place in the category of the Top Hotels for Romance in Croatia.

CONGRATULATIONS!

AZUL BEACH RESORT SENSATORI JAMAICA RECEIVES TRAVELIFE GOLD CERTIFICATION

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zul Beach Resort Sensatori Jamaica successfully completed the audit process and obtained the Travelife Gold Certification.

Travelife is an international certification system for sustainability in hotels. This certification acknowledges the commitment of managers and employees in the implementation of measures that protect the environment and the community in which they operate while supporting the cultural and social milieu.

Participation of the whole team in good environmental practices was crucial in achieving this distinction.

CONGRATULATIONS TO THE CREW AT AZUL BEACH SENSATORI JAMAICA!

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GIVC

GET TO KNOW THE DETAILS OF THE 9TH EDITION OF THE GIVC AWARDS AND SALES & MARKETING FORUM

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n December, El Dorado Royal hosted the 9th annual edition of the Gourmet Inclusive® Vacation Consultant Awards and Sales & Marketing Forum where we recognize the most outstanding travel professionals in the industry.

About 600 travel consultants gathered in meetings, presentations and celebrations in which ongoing projects, news and future releases were announced.

During the four days of the event there was a Marketing Forum, tours of Karisma’s properties, a beach party at El Dorado Maroma and other activities. A gala dinner was held to crown the winners of the GIVC Awards, who we recognize and thank the best consultants and travel agents for their excellent performance.

A thrilling moment was the delivery of the Corazón (Heart) Awards through which travel consultants recognize the hotel’s staff for their effort, dedication and quality at Karisma’s various properties.

GIVC

On the agenda for this convention, growth plans were announced for the upcoming years, the 2017 openings of Azul Beach Resort Sensatori in Negril, Jamaica, Nickelodeon Hotels & Resorts Riviera Maya and a new property in Huatulco, Mexico. Azul Beach Resort The Fives, by Karisma will feature Club82, the first international Jackson Family Wines tasting room, an expansion project of 60 new suites and the launch of the Nickelodeon Experience.

Generations Riviera Maya, by Karisma will incorporate Palafitos - Overwater Bungalows for all ages and a new events hall. El Dorado Maroma will showcase the destination’s largest spa in 2017.

Since 2008 the GIVC program has brought together a group of elite travel agents who, by maintaining excellent standards exceed the expectations of clients with their excellent service and advice.

Our GIVCs receive benefits such as marketing tools and additional incentives for their clients.

Thanks to this committed and loyal relationship between Karisma and our travel agents, we have managed to grow and position ourselves to better satisfy our guests. We will continue to work hand in hand with our alliances to bring the growth and expansion projects we have at our doorstep to fruition.

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Karisma Adriatic

KARISMATIC

HERITAGE

DOROTA KORZEPA By: Aleksandra Nenadic

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orota grew up on the shore of the Wroclow River in Poland, Eastern Europe, but her love for travel, bigger islands, bigger shores and perfecting her knowledge brought her to London at the dawn of the new century. Her passion for languages and innovation in her new home, the capital of the ‘old continent’ marked a new chapter in her life through the Edgeware Academy Department for English and Computer Sciences and later at the Chartered Institute of Marketing Hospitality Department while at the same time working in the hospitality services. She traveled whenever possible and this is how she fell in love with Mexico. She joined Karisma through the mix of the enchanting Riviera Maya and her own passion some 13 years ago. It is through the sheer force of the Karisma Family and following her heart and intuition that her Karismatic heritage is written.

Dorota’s induction into the World of Karisma started with Hidden Beach Resort and required a palate of situations to get used to as still one of the most unique products in our portfolio. Her position as Concierge and Front Desk Clerk in 2003 soon proved she was a force not to be messed with. Her superior at the time was our current Vice-President of Corporate Affairs and Business Development, Mr. Ruben Becerra, who holds the sharpest eye and an inclination for greatness.

“Since day one, Dorota showed that she was always willing to go the extra mile to get things done, always showed loyalty for Karisma as well as great potential with any and all responsibilities given to her. It was an honor to have worked with Dorota, and is to this day”.

Karisma Adriatic

Moving from Hidden Beach operations to the sales department at El Dorado Seaside Suites and then to the corporate Sales office, Dorota first became a Sales Manager for NE USA 10 years ago, then moved on to be the Regional Sales & Marketing Manager for SE USA and when Karisma needed a representative for our relationship with TUI, Dorota was the natural choice. London was her home and the TUI & Karisma relationship her passion.

She was crucial to the TUI and Karisma relations and very quickly the team in UK expanded to accommodate her throughout the years.

In 2013, when Karisma Adriatic started, Dorota worked on and followed the activities closely, and when the activities expanded in 2015 she was already in charge of her new home to be, the Sales & Marketing Office for Karisma Europe in WMS.

Travelling between London, Croatia and Belgrade throughout the year was not easy, but it was worth it as Karisma Adriatic and Karisma sales in Europe grew - another fort to conquer, another force to strengthen.

Our Vice President of Sales & Marketing Mr. Rienk De Jong, Dorota’s mentor and superior now believes and knows “Dorota excels in all the tasks she has taken upon her in Karisma, her smiling package cleverly hides a tough negotiator whose dedication and loyalty is not only seen in her results over the last 13 years, but moreover in her international growth path within our company” And thus, ends our history and heritage lesson in writing. It is a pleasure for both Karisma global and Karisma Adriatic to host such dreamers.

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Karisma Adriatic

COUNTING

THE REGION DECEMBER 2016 By: Aleksandra Nenadic

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ew Year’s across the globe includes fun, music, smiles, presents, scents, tastes and all the little things that mark the end of the calendar year. It also includes feedback and reports, individual or collective, personal or professional. The festive season often includes numerous other observances around this time, and if you believe in team work, team love, and team joy, you are blessed with marking day upon day from early December to mid-January. Here are some Diary Excerpts from our regional offices and hotels and the fun of winter in the region.

The beginning of December is already a busy time for all of us, from menu planning to travel requests and bookings to present lists and shoe hunting, we spend our free time hunting and searching and our coffee breaks at work are used for Secret Santa organization and office decoration.

Our favorite spot for searching for presents is the Christmas Market in Zagreb, which has been nominated two years in a row by Trip Advisor for the Best Christmas Market. Advent in Zagreb started last year from November 26th and lasted until January 8th. You can imagine the joy and fun of searching for presents at one of the best markets in the world!

Karisma Adriatic

G OUR RICHES

NAL DIARY FOR 6 & JANUARY 2017 We then went through hectic December making all sorts of lists, including Christmas greetings, picking red ties for those fancy events we have lined up and sparkly thematic outfits for Office Parties. This year, WMS had to accessorize in silver and purple but this task did not stop us from being the most fun and the happiest group in a local Belgrade restaurant.

Even though snow is rare for the Adriatic, look at our amazing Sensimar Kalamota Island Resort in summer and winter!

New Year’s came and went, yet in the region we had another Christmas, and another New Year – yes, by the old Julian calendar Orthodox New Year is celebrated on January 13!

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What’s new at… El Dorado Spa & Resorts, Azul Beach Resorts & Margaritaville

GET TO KNOW PRESENTING OUR THE CHANGE IN NEW ‘AZUL’ EL DORADO SPA BRAND IMAGING RESORTS’ IMAGE

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n January we were introduced to the new name and image of our El Dorado Resorts. Beginning in January 2017, the property became known as El Dorado Spa Resorts.

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e are very excited to announce that our Azul brand has a new name and image: Azul Beach Resorts.

The brand logos have been slightly modified to match the renewed image we portray, and ties in to the luxury and exclusivity that offer such prestige to our resorts.

The properties branded under the Azul Beach Resorts portfolio had their logo modified to project a new and fresh identity that highlights the impressive beach areas which, together with the Gourmet inclusive® Experience, are distinctive of quality and excellence for our guests.

BEFORE

The evolution of this brand comes at a crucial moment in the growth plan of our organization.

NOW

BEFORE

NOW

BEFORE

KARISMA HOTELS & RESORTS AND MARGARITAVILLE, WORKING TOGETHER ON A NEW CONCEPT!

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arisma Hotels & Resorts y Margaritaville announced a landmark partnership to develop a collection of all-inclusive Margaritaville resorts built in beachfront destinations throughout the Caribbean.

Margaritaville, an All-Inclusive Experience, by Karisma, will combine iconic design elements, renowned exceptional service, incredible food and beverage, and knack for personalized experiences in tropical destinations to offer travelers a worry free experience.

The debut of Margaritaville, an All-Inclusive Experience,

by Karisma, will mark a handful of exciting milestones for Margaritaville, including its first all-inclusive resorts, which will be some of the largest properties in its growing hospitality portfolio. With lots of personality and no shortage of fun, the new resort concept combines Karisma’s and Margaritaville’s signature service, food and beverage and experiences.

What’s new at… El Dorado Maroma

OVERWATER GRILL & WINE BAR

OPENS ITS DOORS TO LOCAL RESIDENTS

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e are pleased to inform that since December 30th, 2016, the Overwater Grill & Wine Bar at Palafitos, at El Dorado Maroma, made the Gourmet Inclusive® Experience available to local residents in a spectacular location. At this Haute Cuisine kitchen we prepare succulent dishes inspired by the ocean and its surroundings. There is also a wine cellar with a special selection of Mexican wines.

Located inside El Dorado Maroma, a Spa Resort by Karisma, the restaurant’s business hours are as follows: Breakfast: 7:00 am to 12:00 noon Lunch: 12:00 noon to 5:30 pm Supper: 5:30 pm to 10:00 pm Reservations can be made at +52 1 984 206 3470 El Dorado Maroma guests can make their reservations with their Personal Concierge.

SIGNATURE TRAVEL NETWORK PROGRAM WELCOMES EL DORADO MAROMA!

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n recognition of service quality and high level of customer satisfaction, El Dorado Maroma, a Beachfront Resort, by Karisma, was chosen by Signature Travel Network’s board of directors to join its exclusive program. El Dorado Maroma will appear on the website and publications as a ‘favorite’ hotel and will be recommended by the more than 6000 travel agents that are part of this network.

This will let us reach an even larger number of clients and allow us to participate in international promotional events.

Signature Travel Network customers will receive special amenities and benefits. This agreement will be in force from January 1st to December 31st, 2017. The passion and commitment of the Karisma team of employees in offering our guests unique experiences makes this type of strategic alliance possible, and it helps consolidate us as leaders in the industry.

We are working on adding more of our Gourmet Inclusive® Resorts to this network’s portfolio.

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What’s new at… El Dorado Royale

RESTAURANT COCOTAL’S

NEW LOOK

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he Cocotal restaurant, one of the most representative of this property, was remodeled to create avantgarde atmosphere that includes an exhibition area for our house wines and two new private settings.

Its business hours are: Breakfast: 6:30 am to 11:00 am Supper: 5:30 pm to 10:00 pm

KAMPAI LAUNCHES A FRESH LOOK

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his exclusive restaurant that features a fusion of Asian specialties is putting on a new look. With a new, more engaging experience, our guests can ‘sit in’ on the preparation of the dishes that make up the new menu.

Lunch is served from 12:30 pm to 5 pm and Supper from 6 pm to 10 pm.

NEW ROYALE BALI BEDS PACKAGE

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e are pampering our guests with the new Royale Bali Beds Package which will enhance their experience of our beautiful beach. The package offers the exclusive service of a Bali Bed from 8 am to 6 pm, including a chilled bottle of Champagne, an oriental menu for two, Pool Butler service and Royale amenities. Guests can purchase this package for an additional fee and request information with their Personal Concierge.

What’s new at… Azul Beach Resort Sensatori México

ZÓCALO RESTAURANT A NEW EXPERIENCE

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onning fresh décor and a rejuvenated menu, the Zócalo Restaurant reopened its doors, inviting guests to completely immerse themselves in its Mexican atmosphere.

Azul Sensatori Mexico, by Karisma ‘soft opened’ the restaurant which offers diners a unique experience.

For now, guests should make their reservations with the Lobby Concierge.

WE PAMPER OUR GUESTS WITH

PICNIC BALI BEDS

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o enhance the Gourmet Inclusive® Experience of our guests we have designed exclusive Picnic Bali Bed packages. We pamper our guests by booking a Bali bed from 6 am to 8 pm and offering them three food and drink options to enjoy in the soothing comfort of the beach. The packages come at an additional charge, and guests can book them with their Personal Concierge.

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What’s new at… Azul Beach Resorts The Fives

TRADITION AND CULINARY DELIGHT

AT THE MESTIZO RESTAURANT

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ocated in the ‘Essence’ section, Mestizo Restaurant offers a wide selection of grilled dishes for lunch, including our extensive selection of gourmet burgers.

Overlooking the nearby swimming pool and mangrove area, this fresh and bright outdoor restaurant takes a dramatic leap into contemporary Mexican cuisine, offering insight into current national gastronomy. This exquisite culinary experience in a warm, eclectic and intimate atmosphere, reminds us of the simplicity and hospitality that are blended up in the Mexican kitchen.

OPENING OF

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VILLA 17

e are excited to announce that Villa 17 is now ready to receive guests! Among its main features are bright, intimate and contemporary rooms, tastefully decorated to highlight the natural attributes of the property. Guests can enjoy the lush tropical gardens, the crystalclear pools with majestic views of the cenote and the mangrove swamp that are home to our troupe of spider monkeys.

With the Villa 17 opening, Azul Beach Resorts now sports a total of 524 rooms.

What’s new at… Allure Aroma Mocawa

NEW ‘COCINA DE ORIGEN’ RESTAURANT TACUARA

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llure Aroma Mocawa is launching a new Gourmet Inclusive restaurant, Tacuara, which offers typical Colombian cuisine. With modern decorative elements and outdoor seating in the al fresco area, this restaurant will be open to the general public and will offer a unique gastronomic experience enriched by a live music backdrop.

Service hours are from 12 noon to 3 pm on Sundays.

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SPA

WELLNES ARRIVES AT NÁAY SPA & VASSA SPA

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By: Grecia López & Pedro Castillo

he Spa industry has spread the ‘well-being’ message for a number of years by offering its services as a way to pamper oneself, but recent trends show that the industry en masse is evolving into a wideranging concept.

In an effort to offer more than simply ‘pampering’ and to add further value to their services, spas have begun to introduce the “Wellness” concept.

BE.HEALTHY

So, what is “Wellness”?

The term is used to define a ‘continuum

Be.Healthy

of balance, quality or state of health

Detoxifies • Purifies • Hydrates

of the body and mind, as a result of deliberate effort’, that is, an active decision-making

process

to

lead

Oxygenate your skin with our moisturizing and deep-action detoxifying balm for face and body, which will restore your inner balance and purify your body inside and out, and give your skin a HEALTHY glow, making you feel energized, radiant and cool. This is an ideal treatment for city dwellers.

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healthy and fulfilling life.

This is why Karisma has evolved the Náay Spa and Vassa Spa menus, creating experiences that will improve our clients’ quality of life, not only pampering them, but providing them with tangible benefits.

90 minute treatment

In order to help our customers to improve on and increase their personal well-being we have created Karisma’s Be Well experience:

Be.Irresistible Renews • Relaxes • Hydrates Indulge your senses with this delicate experience that combines cocoa butter, chocolate and hazelnut in a torrent of relaxation that will provide a pleasant and restorative sensation for your body. In this treatment we take special care to provide the skin with nutrients and splendor that will make you look IRRESISTIBLE. 90 minute treatment

BE.IRRESISTIBLE

SPA

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Be.in.Love Unite •Relax • Share Remember FALLING IN LOVE again, by getting a relaxing massage beside your partner, followed by a facial or reflexology session. Then, treat yourself to a serene and sublime Jacuzzi bath that combines the warm waters with a floral elixir. Have a refreshing drink, and savor the experience with chocolate-covered strawberries and a selection of exquisite snacks prepared by our Chef.

140 minute treatment

BE.HAPPY Be Happy Revitalizes • Nourishes • Protects

BE.IN.LOVE

Let our face and body Vitamin C treatment seep deeply into every inch of your skin, firming it and giving it a much needed hydration. This revitalizing experience includes a wraparound treatment with exfoliating properties in a mandarin base, and a facial with soothing antioxidant properties. To conclude this relaxing journey, we apply a delicate body cream. Be.Happy is undoubtedly a journey that will leave you feeling HAPPY with a positive attitude that will warm your mind and spirit.

90 minute treatment

Be.Beautiful Clarifies • Nourishes •Renews Take a trip through a sensory experience like no other. Energize your skin with this wonderful treatment designed to renew skin dulled by daily stress and repair the damage it has caused. Enjoy a soothing and nutritious exfoliation, followed by a regenerating massage that will transport your senses to a state of relaxation and total well-being. Applying this treatment will improve the definition of your facial contours and dramatically restore the texture, tone and elasticity of your skin, giving it a simply BEAUTIFUL appearance.

BE.BEAUTIFUL

120 minute treatment

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Passion for Sustainability

201

A YEAR FULL OF SU

‘PASSION FOR SUSTAI

By: Lyn Santos

2

016 was a year full of triumphs in our organization, and the Passion for Sustainability program was no exception. We are delighted to share the latest news on the international and local eco and sustainability awards and certifications we received for initiatives undertaken by our hotels.

We wish to acknowledge the effort, teamwork and commitment of our employees who were essential in achieving these certifications.

Hotel

GARANTÍA DE

SUSTENTABILIDAD

Obtained

Azul Beach

Villa Carola

Not Applicable

Azul Sensatori México

Azul Fives

In Process

El Dorado Royale El Dorado Casitas Royale Invernadero El Dorado Royale

CONANP

Generations Riviera Maya

El Dorado Maroma

Adoption of Turtles

El Dorado Seaside Suites Hidden BEach Resort Sensimar Seaside Suites

Passion for Sustainability 23

16:

UCCESSES IN OUR

INABILITY’ PROGRAM CONSERVATION PROGRAM

FOR SEA TURTLES

We have been actively participating in the Sea Turtle Conservation Program, coordinating our efforts with authorities and local associations to protect and monitor Loggerhead and White turtle nests.

These are 2016 results:

We undertook various endeavors, initiatives and events in order to raise awareness and promote a sustainable culture among employees, suppliers and the local community. Here are some of the most relevant accomplishments of last year:

Documentation

-22 sustainability policies were revised, created or updated.

-Waste Management processes and formats were standardized among all of our hotels.

-A Sustainability Policy was completed, using a democratic approach by which it was validated by each General Manager.

-A new Environmental Regulatory Compliance Policy was created.

Broadcasting 194 nests in the EDR y EDSS camps, with over 16,000 Loggerhead and White Turtle hatchlings released.

Members of the State and Municipal Committee for the protection of Sea Turtles (Puerto Morelos and Solidaridad municipalities)

10 volunteers con spent over 1000 hours monitoring in the field.

35 training hours.

Agreement in collaboration with Flora Fauna and Culture of Mexico and the National Commission of Protected Natural Areas.

Four enclosures were installed for nest protection at: -Azul Beach Resort Riviera Maya -Azul Beach Resort Sensatori México -El Dorado Royale -El Dorado Seaside Suites

-New image and bimonthly updating of announcement boards.

-New image and signage for the Sea Turtle Conservation Program.

-Revision and updating of internal videos, the Karisma App and our internally televised ‘Sustainability Channel’.

-Redesign of the Sustainability Quadriptych (the four-part Sustainability diamond set) for employees.

Events

-Advocacy and awareness of Earth Hour in all of our Mexico properties.

-Guest activities involving World Oceans Day (June 8) -Training for World Environment Day (June 5) -All our properties participated in the International Coastal Cleanup (Sept. 17) -Cleanup of the Mangrove Swamps at Azul Hotels -Activities to promote ‘Recyclathons’ by the ‘Recyclemos con Sentido’ (Recycling With Purpose) Program

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Great Place To Work®

GREAT PLACE TO WORK®:

WE BEGIN OUR JOURNEY TOWARD WORKPLACE CULTURE TRANSFORMATION

F

rom October to early December all business units of the Karisma Group - except those in Europe participated in the organizational climate survey by the “Great Place To Work® Institute” (GPTW). Each property held activities to inform everyone about this institute and its certification process and encourage participation in the survey.

As a result of these activities our first survey was carried out successfully with over 87% participation among all locations.

“Great Place To Work®” is a workplace culture transformation program that measures the trust and commitment rate among employees through business practices and their leaders.

Great Place To WorkÂŽ

A great place to work is one where objectives of the organization are achieved while their people give their best and work as a team or family in an atmosphere of trust.

According to GPTW, a 70% achievement rating shows that there is a good work environment, and this is the minimum rating required to achieve certification as a Great Place to Work.

Happily, we can say that four of the countries surveyed received certification as a Great Place to Work! This acknowledgement fills us with pride and satisfaction, since it is our coworkers that expressed their own opinions and said they recognized the efforts that our organization has put forth to create a pleasant, trustworthy work environment in which teamwork and partnership make it possible to attain excellent achievements.

Through its surveys, GPTW measures nearly 60 reagents in 5 strategic dimensions to foster a great atmosphere in which to work: Credibility, Respect, Fairness, Pride and Camaraderie. In addition to the Employee Survey, a Workplace Culture Assessment was taken that reviewed the practices and policies of the organization and its leaders that promote an elevated trust environment.

We are sure that the success and growth we have experienced until now has been the result of teamwork and efforts from all members the company. We are proud to have such talented, professional and committed partners.

At Karisma we are proud to be part of this great family and this was reflected in the survey: 87% of the employees said they were proud to belong to this organization.

We believe that as long as our staff is happy, the company will achieve its goals, and this will aid in bringing all the projects and milestones that lay ahead to fruition.

We have taken a big step in strengthening our organizational practices in order to be a Great Place to Work, and we will continue to implement these initiatives so that we can all work to build an awesome place where our passion and commitment will lead us to continue growing personally and as a company, like a big family: The Karisma Family.

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26

Great Place To WorkÂŽ

DID YOU

KNOW‌?

In Colombia, our Credibility and Fairness rating was over 80%.

In Mexico, 89% of the workers feel Pride in being a part of the company, one of the highest results.

86% of all respondents highlighted Camaraderie as a major strength in recognition of staff cooperation and teamwork.

Karisma Foundation

KARISMA FOUNDATION: A PASSION FOR HELPING

D

uring these past months, we brought many activities and initiatives to the table, to continue doing our part in helping our coworkers, their families and our local communities.

In November and December, our hotels and offices in Mexico put on a Toy-a-thon. Employees all chipped in with ‘gently used’ toys to help Mayan children smile in their communities and Children’s Shelters. Thanks to the participation and good turn-out, more than 1180 ‘smiles’ were distributed to these communities and shelters, channeled through government institutions and associations.

Many thanks to all for helping Santa and the Three Kings in their noble work!

W

e are also working on the implementation of a Nutrition Campaign. During these months, we have worked on the development of a healthy, varied and nutritious menu, then training the kitchen staff to implement preparation techniques that will ensure they achieve their goal of providing the most wholesome food available for our staff.

W

e continue to deliver wheelchairs to families of our employees and to charity institutions such as CRIT (Centers of Infant Rehab and Inclusion from the Telethon Foundation, a non-profit NGO). A wheelchair is a big investment that many families cannot afford, and there are special considerations that are exacerbated by the patient’s condition. Through Karisma Foundation, we do our part to improve the quality of life of patients and their families.

The acid test for this project will be carried out in the Azul Beach Resorts Riviera Maya and Azul Beach Resorts Sensatori Mexico. Posters are being placed in the cafeterias, to inform and sensitize employees on the importance of good eating habits. In our next edition we will continue to share the progress of this project that endeavors to benefit all of our employees by promoting a healthy lifestyle.

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Human Capital

28

GROW WITH US:KARISMA AMBASSADORS PROGRAM

T

he Karisma Ambassadors career development program was introduced and implemented successfully. This initiative is central to the company’s development and expansion strategies, whose purpose is to enhance the personal growth of employees who are top performers.

The program has a comprehensive training process in which employees increase their knowledge and skills through specialized courses, a life and career plan as well as a coaching program.

Our first generation of Karisma Ambassadors has started their training program with the passion that characterizes us and we are sure that this will be an inspiring process for these ambassadors and for the whole organization.

AT KARISMA WE LISTEN TO YOU: NEW ‘HAPPY OR NOT’ SYSTEM

I

n order to better get to know our employees’ opinions, we have recently implemented the ‘HappyOrNot®’ system.

In the lunchrooms and common areas at hotel and office facilities, you can find a Smiley Terminal™, in which an employee can review questions and select the smiley that best describes their experience.

With this initiative, through a reporting service we will quickly know the satisfaction level regarding services, programs and activities we provide for our employees to better identify what we are doing right and then take action on those we need to improve.

Human Capital

‘WE ARE’ CAMPAIGN:

YOU ARE INVITED TO GET TO KNOW OUR DESTINATIONS WITH PASSION KARISMA

DISCOVER KARISMA’S NEW LIBRARY

W

e are pleased to announce the availability of the new Karisma Library to all of our staff, so they can peruse its contents inside and outside of our facilities.

By Intranet or through an external link, Karisma employees can access this tool designed to stimulate the development and continuous intellectual growth of our team. We invite you to make use of this platform by going online and browsing our catalogue of books.

External link:

http://187.185.71.106:8098/Library/view/view.html?1

A

t Karisma we feel blessed to be able to operate hotels in beautiful countries with incredibly rich cultures, so we implemented the informational campaign “Somos...” (We are…), whose purpose is to share the natural attractions, the culinary and cultural wealth of the regions, sections or states of each Karisma destination with our staff all over our network.

In addition to the information and videos, each location carries out awareness activities and prepares a different typical menu every month in the employee cafeterias.

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30

Expansiรณn Karisma

EXPANSION

A

t KARISMA we characterize ourselves as an innovative company that has a clear of excellence that shows our passion its endeavors. This has allowed us to exponentially in such a short time.

being vision in all grow

Hence, we began a new expansion phase and to take on the new challenges that are heading our way, a new department that will be responsible for the assurance of the success of these projects was created. Led by VP Mario Mathieu, the New Projects and Project Development team was assembled to continue to expand our horizons nationally and internationally.

The scope of the New Projects Department focuses on four main areas: 1.Development of more hotels in new and in existing destinations 2.Pre-opening Coordination in conjunction with hotel Operations 3.Project Management and Construction by the technical part of the team 4.Development and Comprehensive Positioning of our brands at these new properties.

By means of this Section of this quarterly internal Kontacto magazine, we will keep you posted regarding the most relevant and up-to-date news concerning this important expansion.

THE OFFICES FOR THIS DEPARTMENT ARE LOCATED IN CANCUN, QUINTANA ROO, MEXICO.

Mario Mathieu

Vice President of New Projects and Product Development mmathieu@karismamexico.com

Juan Carlos Artieda

Technical Project Director jartieda@karismamexico.com

Expansión Karisma

Alejandro Ramírez

Rosalinda Graf

MEP Manager aramirez@karismamexico.com

Creative Project Manager rgraf@karismahotels.com

Lorena Sánchez

Liliana Mora Zimbrón

Project Coordinator lsanchez@karismahotels.com

Financial Analyst lmora@karismahotels.com

ON-SITE PROJECT MANAGEMENT

Enrique Camacho A.

Lead Project Manager, Riviera Maya ecamacho@karismamexico.com

Luis Nenninger

Lead Project Manager, Negril lnenninger@azulsensatorihoteljamaica.com

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32 Exotic Travelers / Prestige Travelers

Winner - “Altar” Contest EDSS

TRADITIONAL

‘ALTAR’ CONTEST

W

e put on a fun ‘Altar’ contest in the sales rooms in order to promote our Mexican traditions and promote friendship among coworkers. An impartial jury from outside the company evaluated the altars and chose a winner, considering originality and adherence to tradition.

BIRTHDAYS

W

e indulged those commemorating birthdays during the past three months (Oct., Nov., Dec.).

Every month we put on a Birthday Party for our celebrating staff, in an event that goes beyond cake and sweets. The celebrants also get entered into a raffle for a gift card. Happy Birthday!

Exotic Travelers / Prestige Travelers

WE CELEBRATE

OUR GALA CHRISTMAS DINNER

T

o recognize and thank them for their efforts and good results as well as to share the Holidays with the whole Exotic & Prestige team we put on a real good time at our traditional Christmas Gala Dinner. The evening was full of surprises, with a special menu to delight the guests and contests that included an extravagant raffle.

During the dinner, awards were handed out to employees who completed 5 and 10 years of experience in the company.

A golden pin was given to the employees who have been with us for 10 years, and a silver one to those who have performed for 5 years with Karisma, in recognition of their continued loyalty and effort.

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34

Exotic Travelers / Prestige Travelers

KONSINTIÉNDONOS (PAMPERING OURSELVES)

B

ecause of all the different year end celebrations, we coordinate several activities

-Savings Trust Fund: In order to promote the habit of saving money, employees can have a certain amount saved off their bi-weekly paychecks and put it in a Trust Fund, to have it dispensed back to them at the end of the year. We held a gathering to celebrate the Trust Fund payments to our employees and commended them for their efforts in saving, and in helping spread the news about the benefits this new tool contributes to the family budget.

-Secret Friend: Each Sales Room organized a gift exchange to foster a friendly atmosphere, where we enjoyed spoiling a ‘Secret Friend’ with a gift.

-Food Pantry: We provided a food package and apple cider for our staff.

We celebrated the traditional ‘Wise Men’s Day’ with a gathering to share a ‘Rosca de Reyes’ (Mexican Traditional King’s Pastry, representing the “Wise Men’s” search for the King of the Jews) in all the Sales Offices and Rooms.

Exotic Travelers / Prestige Travelers

KPACITARTE (TRAINING YOU)

T

he development of new skills in the growth of our team of coworkers is vital, so we implemented the Mindfulness program with the objective of:

• Incorporating practical techniques for mental training.

• Developing techniques that promote concentration and focus.

• Identifying emotions and use applicable antidotes to aid in better performance.

We also welcomed the new members of our team with our Orientation course to make the process of integration and adaptation to the team faster and more efficient.

Welcome to the Exotic and Prestige team!

MONTHLY MEETING

O

ur Monthly Meeting was held to update projects, goals and results from the company with the Exotic and Prestige Travelers team. Our leaders presented the information, shared a meal and handed out prizes to the best salespeople and the top Sales Rooms.

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36

Hotels Anniversaries

WE CELEBRATE

EL DORADO SEASIDES SUITES, EL DORADO MAROMA AND AZUL SENSATORI MÉXICO

A

zul Beach Resort Sensatori MĂŠxico, El Dorado Maroma y El Dorado Seaside Suites organized amazing events to celebrate their anniversaries with the staff.

At Azul Beach Resort Sensatori Mexico, they prepared an exceptional monthly meeting to celebrate their 8th anniversary.

El Dorado Maroma, also festive, celebrated their 9th anniversary with fellowship, food, mariachi, and toasts, remembering that it was in this year that the Palafitos concept was introduced.

El Dorado Seaside Suites celebrated their 24th anniversary with a thanksgiving mass and a small get-together to thank all of their employees. The food, the traditional toasts and the recognition of the seniority of so many of our coworkers for their loyalty and years of service marked a very emotional and passionate ceremony.

We share some of the highlights in the following pictures.

Congratulations to all these hotels!

Employee Meetings

A

t the Employee Meetings held in our different locations, we share important information, we celebrate, we recognize the most outstanding among us and we have fun showing our Family pride, strengthening our bonds within the Karisma Family.

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EMPLOYEE MEETINGS

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Kpacit-arte

Training You

A

t Karisma we are continually preparing for further growth facing any and all new challenges the expansion project may present us.

In the past few months there were courses, workshops, practice sessions and training offered so that we can keep preparing ourselves to develop our skills with excellence.

Let’s keep growing with Passion!

Konsintiéndonos

KONSINTIÉNDONOS (PAMPERING OURSELVES)

O

ne more year has passed in which each member of every hotel and office of the Karisma family has daily given their best for the company. Here are some “Best Of” shots:

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40

The Best Of The Best 2016

Special

THE BEST OF THE BEST 2016 TOP

EMPLOYEES EL DORADO SEASIDE SUITES

ALLURE CHOCOLAT ALLURE BONBON

ALDO GUILLEN BUTLER

ALFONSO TORRES BELL BOY

AZUL SENSATORI JAMAICA

AZUL SENSATORI MÉXICO

SENSIMAR SEASIDE SUITES

ANNA KAY CAMPBELL

NIGEL BLAKE

Rolando Tuz Tzek

ERICK CANUL CUPUL

RESTAURANT

AZUL SENSATORI MÉXICO

EL DORADO MAROMA

JOSÉ POMOL

ANA CALZADA RECEPCIONIST

CARPENTER

AZUL SENSATORI JAMAICA

ACCOUNTS

EL DORADO CASITAS ROYALE

CARMEN REJÓN HOUSEKEEPING

WAITER

SYSTEMS ASSISTANT

EL DORADO ROYALE

GENERATIONS RIVIERA MAYA

RAÚL UCH HAU

JUAN LUNA WAITER

KITCHEN MECHANIC

TOP

SUPERVISORS SENSIMAR SEASIDE SUITES

EL DORADO SEASIDE SUITES

ALLURE CHOCOLAT ALLURE BONBON

AZUL SENSATORI JAMAICA

GUIMEL PÉREZ

HORAIDA LÓPEZ

CARLOS BARRIOS

TINETA THORPE

MAINTENANCE SUPERVISOR

UNIFORM MANAGER

HEAD WAITER

TOP

DEPARTAMENT

FRONT OFFICE

AZUL SENSATORI MÉXICO

PEDRO REYNAGA

HOUSEKEEPING EXECUTIVE

EL DORADO CASITAS ROYALE

EL DORADO ROYALE

GENERATIONS RIVIERA MAYA

JAIR MARTINEZ

ELVIRA ANTONIO

ARACELI RAMÍREZ

HOUSEKEEPING SUPERVISOR

COFFEE SHOP MANAGER

HOUSEKEEPING ASSISTANT

MOST COMMENTED ON TRIPADVISOR

ALLURE CHOCOLAT ALLURE BONBON

AZUL SENSATORI JAMAICA

ALLURE CHOCOLAT ALLURE BONBON

RECEPTION

KITCHEN

CARLOS BARRIOS HEAD WAITER

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

41

THE BEST OF THE BEST

TOP EMPLOYEES OCTOBER

OCTOBER

OCTOBER

OCTOBER

OCTOBER

JOSÉ KETZ TAMAY

BETTYNA GARCÍA

JUAN AGUAYO

JUSTINA ESTRADA

DANTE CABALLERO

EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

SSH-FOH EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

SSH-BOH EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

EMPLOYEE OF THE MONTH AZUL FIVES

EMPLOYEE OF THE MONTH AZUL BEACH

OCTOBER

OCTOBER

GARDENER

OCTOBER

BAR MAID

ELECTRICIAN

WAITRESS

OCTOBER

PHONE OPERATOR

OCTOBER

PRIMITIVO CANCHE

ROXANNE MILLER

LINCOLN CHRISTIE

RAVINE DOWNSWELL

MARÍA MONTAÑO

MHA EMPLOYEE OF THE MONTH AZUL BEACH

EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

BOH EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

EMPLOYEE OF THE MONTH EL DORADO ROYALE

“A” COOK

RESTAURANT

ACCOUNTING

KITCHEN

CONCIERGE

OCTOBER OCTOBER

OCTOBER

NOVEMBER

MARTHA VÁZQUEZ

SABRINA ARMENDARIZ

SAIRY BASTO GALAZ

JOSÉ LUIS RIVERO

ADRIAN RAMÍREZ

EMPLOYEE OF THE MONTH EL DORADO CASITAS ROYALE

EMPLOYEE OF THE MONTH EL DORADO SEASIDE SUITES

SSH EMPLOYEE OF THE MONTH EL DORADO SEASIDE SUITES

EMPLOYEE OF THE MONTH GENERATIONS RIVIERA MAYA

SSH EMPLOYEE OF THE MONTH HIDDEN BEACH RESORTS

HOUSEKEEPER

RECEPTIONIST

ENTERTAINER

OCTOBER

OCTOBER

WAITER

ENTERTAINER

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

42

OCTOBER

OCTOBER

OCTOBER

OCTOBER

MARIBEL CARRISOSA

LORENZO KUMUL

GUILLERMO SOSA

NICOLE BROWN

EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

SSH EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

FOH EMPLOYEE OF THE MONTH NICKELODEON & SENSATORI

BOH EMPLOYEE OF THE MONTH NICKELODEON & SENSATORI

HOUSEKEEPER

WAITER

NOVEMBER

NOVEMBER

DECEMBER

DECEMBER

ALEJANDRO CASTELLANOS ENTERTAINER

SSH-FOH EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

NOVEMBER

BAR

NOVEMBER

EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

NOVEMBER

ÁNGEL POOL

ANTONIO ORTEGA

MARIA SÁNCHEZ

SSH-BOH EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

EMPLOYEE OF THE MONTH AZUL FIVES

EMPLOYEE OF THE MONTH AZUL BEACH

MHA EMPLOYEE OF THE MONTH AZUL BEACH

HVAC SUPERVISOR

GARDENER

NOVEMBER

KAWAINE BLAIR

TERRENCE TOWNSEND

ERICK DUARTE

EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

EMPLOYEE OF THE MONTH EL DORADO MAROMA

NOVEMBER

NOVEMBER

DOMINGO RUÍZ

PUBLIC AREAS ASSISTANT

RENAN HUCHIM

NOVEMBER

MAINTENANCE

RESERVATIONS

NOVEMBER

BAR

NOVEMBER

HOUSEKEEPER

NOVEMBER

LINENS ASSISTANT

NOVEMBER

KITCHEN HELPER

NOVEMBER

RAÚL UCH

ISAÍAS JUSTOS

EMPLOYEE OF THE MONTH EL DORADO ROYALE

EMPLOYEE OF THE MONTH EL DORADO CASITAS ROYALE

KITCHEN MECHANIC

NOVEMBER

GARDENER

NOVEMBER

RAFAEL FLEITES

JUAN CARLOS LUNA

ADRIAN RAMÍREZ

ANGÉLICA MAY

JOSÉ LUIS CABRERA

EMPLOYEE OF THE MONTH EL DORADO SEASIDE SUITES

EMPLOYEE OF THE MONTH GENERATIONS RIVIERA MAYA

SSH EMPLOYEE OF THE MONTH HIDDEN BEACH RESORTVV

EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

SSH EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

COOK

WAITER

ENTERTAINER

HOUSEKEEPER

ENTERTAINER

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

NOVEMBER

NOVEMBER

DECEMBER

DECEMBER

43

DECEMBER

MIGUEL RODRÍGUEZ

YOHANNA VALERA

ROLANDO TUZ

JUAN ALMEIDA

ANGEL CANUL

BOH EMPLOYEE OF THE MONTH NICKELODEON & SENSATORI

FOH EMPLOYEE OF THE MONTH NICKELODEON & SENSATORI

EMPLOYEE OF THE MONTH AZUL SENSATORI MÉXICO

EMPLOYEE OF THE MONTH AZUL FIVES

MHA EMPLOYEE OF THE MONTH AZUL BEACH

SECURITY

DECEMBER

RESTAURANTS

DECEMBER

DECEMBER

ERNESTO GÓMEZ

KEDEISHA WILLIAMS

EMPLOYEE OF THE MONTH AZUL BEACH

EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

ELECTRICAL MECHANIC

DECEMBER

SPA

DECEMBER

LUIS LÓPEZ

JUAN ALONSO

EMPLOYEE OF THE MONTH EL DORADO CASITAS ROYALE

SSH EMPLOYEE OF THE MONTH EL DORADO SEASIDE SUITES

HOUSEKEEPING

DECEMBER

BEACH BUTTLER

DECEMBER

LORENZO KUMUL

BRANDON ORTÍZ

SSH EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

SSH EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

WAITER

WAITER

ENTERTAINER

ELECTRICIAN

DECEMBER

“A” COOK

DECEMBER

IAN BROWN

DAVID ESTRADA

MONSERRAT VARGAS

BOH EMPLOYEE OF THE MONTH AZUL SENSATORI JAMAICA

EMPLOYEE OF THE MONTH EL DORADO MAROMA

EMPLOYEE OF THE MONTH EL DORADO ROYALE

MAINTENANCE

DECEMBER

COOK

DECEMBER

CLEANING ASSISTANT

DECEMBER

JUAN BARRIOS

ESPERANZA CALDERÓN

ROSA RODRÍGUEZ

EMPLOYEE OF THE MONTH GENERATIONS RIVIERA MAYA

SSH EMPLOYEE OF THE MONTH HIDDEN BEACH RESORTVV

EMPLOYEE OF THE MONTH SENSIMAR SEASIDE SUITES

“A” COOK

BAR WAITRESS

HOUSEKEEPER

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The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

OCTOBER

TOP SUPERVISOR OCTOBER

JOSÉ BREA SECURITY

BEST BOH SUPERVISOR

NICKELODEON & SENSATORI

NOVEMBER

JULIO MERCEDES

RECEPTION SUPERVISOR BEST FOH SUPERVISOR

NICKELODEON & SENSATORI

OCTOBER

REBECA BARRIENTOS SPA SUPERVISOR

BEST FOH SUPERVISOR

NICKELODEON & SENSATORI

DECEMBER

OCTOBER

JORGE MEDINA

ACCOUNT MANAGER BEST SUPERVISOR EL DORADO ROYALE

NOVEMBER

JOSÉ BÁEZ

ELEAZAR ARENA

MAINTENANCE SUPERVISOR

MAINTENANCE SUPERVISOR

BEST SUPERVISOR EL DORADO CASITAS ROYALE

BEST SUPERVISOR GENERATIONS RIVIERA MAYA

NOVEMBER

NOVEMBER

JAIR MARTÍNEZ

ALEXANDER VÁZQUEZ

MAINTENANCE SUPERVISOR

HOUSEKEEPING SUPERVISOR

BEST SUPERVISOR EL DORADO ROYALE

BEST SUPERVISOR EL DORADO CASITAS ROYALE

BEST SUPERVISOR GENERATIONS RIVIERA MAYA

ALONSO ÁLVAREZ

DECEMBER

RODRIGO DOMÍNGUEZ

ALFREDO DE LA CRUZ

BEST SUPERVISOR EL DORADO ROYALE

BEST SUPERVISOREL DORADO CASITAS ROYALE

BEST SUPERVISOR GENERATIONS RIVIERA MAYA

FUMIGATION MANAGER

KITCHEN MANAGER

OCTOBER NOVEMBER DECEMBER

OCTOBER

BAR MANAGER

DECEMBER

ISIDRO UC KUYOC

KITCHEN MANAGER

OCTOBER

OCTOBER

MOST COMMENTED

ON TRIPADVISOR

LUIS MAGAÑA

JORGE ROSAS

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISORAZUL

BUTLER

EDR,EDCR Y GRM

ENTERTAINER SENSATORI MÉXICO

DAVID DOMÍNGUEZ ENTERTAINER

MOST COMMENTED ON TRIPADVISOR

AZUL FIVE

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

OCTOBER

NOVEMBER

NOVEMBER

NOVEMBER

45

DECEMBER

JOSÉ LUIS CABRERA

LUIS CALZADA

FRANCISCO VERDE

FABIÁN MORENO

ALEJANDRO ORTEGA

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISOR

ENTERTAINER

SENSIMAR SEASIDE SUITES

DICIEMBRE

ENTERTAINER

EL DORADO MAROMA

MOST COMMENTED ON TRIPADVISOR

MOST COMMENTED ON TRIPADVISOR

OCTOBER NOVEMBER DICIEMBRE

RECEPTION SSH FOH DEPARTAMENT OF THE MONTH EL DORADO ROYALE

OCTOBER

AZUL FIVES

ENTERTAINER

EL DORADO MAROMA

V

ALEJANDRO VANDE

EDR,EDCR Y GRM

EDR, EDCR Y GRM

POOL BUTLER

DECEMBER

SERGIO GÓMEZ ENTERTAINER

ENTERTAINER

ENTERTAINER

TOP DEPARTAMENTS

AZUL FIVES

OCTOBER NOVEMBER DECEMBER

OCTOBER NOVEMBER DECEMBER

HOUSEKEEPING

SSH BOH DEPARTAMENT OF THE MONTH EL DORADO ROYALE

RECEPTION-CONCIERGE

BELL BOY

SSH FOH DEPARTAMENT OF THE MONTH EL DORADO CASITAS ROYALE

SSH BOH DEPARTAMENT OF THE MONTH EL DORADO CASITAS ROYALE

OCTOBER NOVEMBER DECEMBER

OCTOBER

OCTOBER DECEMBER

OCTOBER NOVEMBER DECEMBER

OCTOBER

RECEPTION SSHDEPARTAMENT OF THE MONTH EL DORADO SEASIDE SUITES

OCTOBER

MAINTENANCE

SPA

PUBLIC AREAS

PUBLIC AREAS VILLAS

HOUSEKEEPING

SSH BOH DEPARTAMENT OF THE MONTH AZUL BEACH

SSH FOH DEPARTAMENT OF THE MONTH AZUL BEACH

SSH FOH DEPARTAMENT OF THE MONTH GENERATIONS RIVIERA MAYA

SSH FOH DEPARTAMENT OF THE MONTH GENERATIONS RIVIERA MAYA

SSH DEPARTAMENT OF THE MONTH HIDDEN BEACH RESORTS

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

46

OCTOBER

NOVEMBER

BELLBOY

SSH DEPARTAMENT OF THE MONTH EL DORADO SEASIDE SUITES

NOVEMBER

FITNESS

SSH DEPARTAMENT OF THE MONTH EL DORADO SEASIDE SUITES

DECEMBER

PUBLIC AREAS

BOH DEPARTAMENT OF THE MONTH EL DORADO MAROMA

PUBLIC AREAS

SSH FOH DEPARTAMENT OF THE MONTH EL DORADO CASITAS ROYALE

NOVEMBER

BELL BOYS

SSH FOH DEPARTAMENT OF THE MONTH AZUL BEACH

DECEMBER

BELL BOYS

FOH DEPARTAMENT OF THE MONTH EL DORADO MAROMA

NOVEMBER

HOUSEKEEPING

SSH BOH DEPARTAMENT OF THE MONTH EL DORADO CASITAS ROYALE

NOVEMBER

SECURITY

SSH BOH DEPARTAMENT OF THE MONTH AZUL BEACH

DECEMBER

SPORTS AND ENTERTAINMENT SSH DEPARTAMENT OF THE MONTH EL DORADO SEASIDE SUITES

NOVEMBER

BREAKFAST KITCHEN BOH DEPARTAMENT OF THE MONTH EL DORADO MAROMA

NOVEMBER

CONCIERGE

SSH DEPARTAMENT OF THE MONTH HIDDEN BEACH RESORT

DECEMBER

ROOM SERVICE

SSH DEPARTAMENT OF THE MONTH HIDDEN BEACH RESORT

QUARTERLY

BEST DEPARTAMENT

SSH (FOH) AND (BOH) SWIMMING POOLS BOH DEPARTAMENT OF THE MONTH AZUL FIVES

NOVEMBER

RECEPTION

DEPARTAMENT OF THE MONTH EL DORADO MAROMA

NOVEMBER

PUBLIC AREAS

SSH DEPARTAMENT OF THE MONTH SENSIMAR SEASIDE SUITES

DECEMBER

F&B BREAKFAST

SSH DEPARTAMENT OF THE MONTH SENSIMAR SEASIDE SUITES

The Best Of The Best [OCTOBER-NOVEMBER-DECEMBER]

QUARTERLY

QUARTERLY

BEST

SUPERVISORS QUARTERLY

JOSÉ BORGES

GARDENING SUPERVISOR BEST SUPERVISOR AZUL BEACH

QUARTERLY

AURELIO MAC

GARDENING SUPERVISOR BEST SUPERVISOR EL DORADO MAROMA

QUARTERLY

JULIO MORALES

STEWARS SUPERVISOR BEST SUPERVISOR AZUL BEACH

QUARTERLY

YOLANDA SANDOVAL HOUSEKEEPING SUPERVISOR BEST SUPERVISOR AZUL SENSATORI MÉXICO

HORAIDA LÓPEZ

UNIFORM SUPERVISOR BEST SUPERVISOR EL DORADO SEASIDE SUITES

QUARTERLY

LUIS CALIS

LAUNDRY SUPERVISOR BEST SUPERVISOR AZUL FIVES

QUARTERLY

GLENDON MAIRS

GUIMEL PÉREZ

HOUSEKEEPING SUPERVISOR BEST SUPERVISOR AZUL SENSATORI JAMAICA

MAINTENANCE SUPERVISOR BEST SUPERVISOR SENSIMAR SEASIDE SUITES

QUARTERLY

QUARTERLY

BEST SUSTAINABLE

DEPARTAMENT HOUSEKEEPING

GARDENING

BEST SUSTAINABLE DEPARTMENT AZUL SENSATORI MÉXICO

BEST SUSTAINABLE DEPARTMENT EL DORADO MAROMA

47