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Quarterly publication Year 6, Vol. 23, Riviera Maya.

SPECIAL EDITORIAL LETTER Quarterly publication Year 6, Vol. 23, Riviera Maya internalcommunication@karismamexico.com

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Index New faces Awards and Recognitions The path to success Chili Pepper Festival Destination: Adriatic Collection KREATIW 2016 Vol. 2 A walk in the garden at Allure Café Mocawa Resort Nickelodeon Hotels & Resort Punta Cana, more ‘Gourmet Inclusive’ than ever NickelodeonTM Hotels & Resorts and “Harry”*, celebrating those who help in the community NickelodeonTM Resorts and Sensatori Punta Cana: celebrating, preparing and actuating Joe´s Bar & Lounge at El Dorado Maroma Remodel at Tapaz Restaurant at Azul Sensatori Mexico Passion for Sustainability Human Capital Relive the Fifth edition of the Karisma Olympics Karisma Foundation Exotic & Prestige Travelers October: breast cancer awareness month Employee Meetings Kpacitarte (Training you) Konsintiéndonos (Pampering Us) Karismatic Drink The Best of the Best

Dear Colleagues,

ere we are, on the final stretch of 2016, a year full of H meaning for us at Karisma. We witnessed the realization of a dream, the birth of Nickelodeon Resort and Sensatori Resort in Punta Cana, Dominican Republic. It was a calculated risk that revolutionized the all-inclusive vacation sector, sealing family vacation and luxury entertainment with our Gourmet Inclusive stamp.

We went ‘over the top’ with our Palafitos Overwater Bungalows, a successful, innovative project that put Karisma in first place for this type of resort in all of Latin America, with suites perched over the warm crystalline waters of the Mexican Caribbean. We are a passionate group, doing our absolute best in each of our areas of activity. And it is thanks to this passion among us that we have achieved some additional prestigious international awards. Just days ago, Condé Nast magazine revealed the winners of the 2016 Readers Choice Awards. Their readers chose six of our hotels as the Best Resorts in Eastern Mexico. In addition, El Dorado Maroma and Generations Riviera Maya came in fourth and seventh, respectively, among the 50 Best Resorts in the whole World. This coming year we will face many more challenges, and each one will present more growth opportunities. For example, among other important grand opening events on the way, we have Karisma Adriatic’s consolidation as regional leader in that area by integrating the first family hotel with the renewed opening of Wind Rose under Karisma management, in Montenegro. Our greatest strength lies with our combined spirit of collaboration and work ethic, with which we can face any obstacle or challenge that may present itself, while providing our clients with the unique experience they have come to expect from our hotels.

General Director: Sasa Milojevic Editor: Estela Paz, Blanca Velarde and Andrew Barajas Editorial Board: Nayeri Ramos (Azul Beach), Daniel López (Azul Fives), Rubí Méndez (Azul Sensatori), Paula Negrete (Karisma), Armando Sánchez (El Dorado Maroma), Alberto Roldán (El Dorado Royale - El Dorado Casitas), Coynta Arzola (El Dorado Seaside Suites), Sarina Pech (Exotic Traveleres / Prestige Travelers). Contributors: Daniel Castellón (Azul Beach), Karen Puerto (Azul Sensatori), Antonio Valle (El Dorado Maroma), Estela Nava (Azul Fives), Elisa Flores (El Dorado Seaside Suites), Lorena Pereida (El Dorado Royale), Dania Phang (Azul Sensatori Jamaica), Karen Herrera (Allure Chocolat and Bonbon), Aleksandra Nenadic (WMS), Lyn Santos (Karisma), Lina Montoya (Allure Café Mocawa and Aroma Mocawa) Jerry Morales (Nickelodeon Hotels & Resorts).

Art Director: Carlos Ramírez

To sustain this path of growth, we have begun a strategic restructuring process in the Human Capital division, which will improve company consolidation into a Corporate Culture. While keeping our eyes fixed on our vision and achieving our goals, we will offer adequate support and become even more focused on the personal development of those who have joined our organization.

Editorial Design and Illustration:

Estela Cen

Printing:

Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx

Kontacto Magazine

Free quarterly issue, property of Karisma Hotels & Resorts

Address:

Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710. Teléfono: +52 (984) 206 3470

Circulation:

1,000 copies.The content of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

Sr. Sasa Milojevic

VP Operations Karisma Hotels & Resorts

New Faces

WELCOME TO THE KARISMA FAMILY

These are the new talent acquisitions we have made, bringing a vast array of experience to the table enabling growth opportunities for us, as well as improving our internal marketing strategy. ANDREAS SCHMIDT Brand and Quality Director On September 5th, 2016, Mr. Andreas Schmidt joined our organization as Brand and Quality Control Director for all of our hotels, reporting directly to Mr. Sasa Milojevec, VP Operations. Andreas has considerable experience in the hospitality industry, at companies such as Hilton International, Intercontinental Hotel Group, Palace (Cozumel) and in recent years at Le Blanc (Cancun), working in diverse positions and locations ranging from Food and Beverage to General Management in Germany, USA, Venezuela and Mexico. His academic background includes a University Degree as Chef de Cuisine from the HOGA Vocational School of Culinary Arts in Germany, and he has taken various Hotel Administration courses at Cornell University. He is fluent in German, English and Spanish. By being well adapted to high standards of service he has received various industry awards such as the Five Diamond award for six consecutive years under his previous employer, while maintaining a worldwide top-two level with Trip Advisor in the All-Inclusive sector. JESÚS CARDOSO GONZÁLEZ General Manager of Azul Sensatori Hotel Jamaica Mr. Jesús Cardoso joined our company on October 15th as General Manager for Azul Sensatori, in Jamaica, reporting to Mr. Enrico Lindenhahn, Operations Director for The Dominican Republic and Jamaica. Jesus secular past has been replete with hospitality-related jobs, working at renowned operations such as Meliá Paradisus, Occidental, Marival and Punta Cana Resorts & Club, while living in places such as The Dominican Republic, Mexico, Cuba and Aruba. He started out in Recreation, Marketing and Sales positions before advancing to General Management. He is native to Spain, and he holds a degree from the Escuela de Administración Hotelera (School of Hotelier Administration), in Salamanca, Spain, as well as diplomas from Cornell University (New York) and Tec (Monterrey Institute of Technology and Higher Education) from Monterrey, Mexico. He speaks English, French and Spanish, and loves sports, music, gastronomy, oenology and movies. GILBERTO MACHAIN Wedding Manager, Karisma Hotels & Resorts As of August 22nd Mr. Gilberto Machain entered a new facet of his professional life, being promoted to Manager of the Weddings division, reporting to Ms. Paula Negrete, Operations Director for Mexico. We are confident that his previous skills in Sales as well as his intrinsic knowledge of Weddings and Events will make him very successful in fulfilling the demands of this new role.

New Faces ROSALINDA GRAF MALDONADO Creative Project Manager The 31st of October marked the day Rosalinda Graf Maldonado rejoined our corporation as Creative Project Manager, reporting to Mr. Mario Mathieu. After a brief hiatus, Rosalinda has returned to Karisma, where she had already accumulated 12 years of experience as the Designer for Exotic Travelers, soon thereafter being promoted to Corporate Manager of Art and Design for the Hotels Division. Over the 20+ years she has devoted to Graphic Design, Rosalinda was employed in the public and private sector, at advertising agencies, manufacturing industries and of course, the hospitality industry. Native to Mexico City, she graduated in Graphic Design at the Universidad Autónoma del Estado de México (Autonomous University of the State of Mexico) and also holds a post graduate degree in Editorial Design from the Universidad Iberoamericana (Ibero-American University). Her ability to manage creative and analytical situations simultaneously is complemented by her outstanding Public Relations skills. These capabilities are of great importance to us, enabling us to support the dynamic growth of our company through the Department of New Projects and Developments.

GABRIEL READ Reports and Analysis Manager On October 1st, Mr. Gabriel Read was promoted to the position of Manager of Reports and Analysis, reporting to Mr. Rienk De Jong. Gabriel began with Karisma in 2012, as Statistics Supervisor. Having proven himself in the management of this area, he was promoted to manage the Treasury and Statistics division. In 2015 he was selected as a “High Potential Employee”, at the Santo Domingo offices. He graduated From the Universidad Tecnológica de Santo Domingo (Santo Domingo Technological University) with an Industrial Engineering Degree, and went on to complete his Masters Degree in Managerial Engineering at the Universidad de Puerto Rico (University of Puerto Rico). Gabriel also holds several diplomas and continuing education credits in Project Management, Financial Management, Cost Analysis and Control, Advanced Economics for Engineering, Statistics, finally obtaining a certificate from HPE program in Cancun, Mexico, for Six Sigma Methodology for Process Improvement. JAKELINE MONSALVE NORIEGA General Manager, Allure Aroma Mocawa Hotel Mrs. Jakeline Monsalve Noriega came on board to become the General Manager of the Allure Aroma Mocawa Hotel reporting to Mr. Enrique A. Zapata. Jakeline graduated from the Polytechnic in Business Administration, acquiring a further degree in Sales and Marketing from the University Sergio Arboleda in Bogotá, Colombia. To round out her educational portfolio, she has certificates in Auditing and Quality Control that have helped her to implement many improvements and meet QC requirements throughout the recent years of her career. Her Hotelier career began with the Colombian Hoteles Estelar, and 93 Luxury Suites in administrative and operational positions, moving forward to her last three years at the 104 Art Suites, in Bogotá, acting as General manager. Her experience in generating comprehensive strategic actions for brand repositioning, as well as her operational and market knowledge make Jakeline a great addition to our successful team at Allure Aroma to promote continued Hotel growth.

New Faces FROYLAN ANDRÉS JOAQUÍN Manager/Comprehensive Security and Maintenance Auditor, Karisma Mexico On November 7th Mr. Froylan Andrés Joaquín became Manager and Auditor for the Security and Maintenance divisions at our hotels in Mexico, reporting to Mr. Andreas Schmidt, Brand and Quality Manager. Froylan is from the State of Oaxaca, in Mexico, and has a wealth of experience in the Hotelier industry, at places like Grupo Palace Resorts, where he was in charge of Security and maintenance, at Group level, participating in diverse projects in Mexico and Jamaica as well as training events in Engineering and Maintenance at some of the most prominent properties of the group, Moon Palace Grand and Le Blanc. He graduated with a degree in Industrial Engineering from the Instituto Tecnológico del Istmo (Technological Institute of the Isthmus) in Oaxaca. Since then he developed his skills in Auditing, Analysis and Risk Management, and also gained invaluable experience in project supervision and operational cost control. These qualities, when added to his results-oriented attitude, decision-making ability, eager support services, as well as his industrial and environmental safety and security strategizing will undoubtedly be instrumental in allowing the Quality Department to offer a comprehensive service in audits and legal responsibilities which the company must overcome, be it in matters of Hygiene and/or Industrial Security and Safety. ZDEINEB DÍAZ PULIDO Process and Manual Manager On November 1st, we welcomed Miss Zdeineb Díaz Pulido to our organization as a Process and Manual Manager for all Mexican properties, reporting to Mr. Andreas Schmidt, Brand and Quality Manager. Zdeineb has a solid background in Quality, with intimate knowledge of local hotels such as Le Blanc Spa Resort and Excellence Riviera Cancun, including another brief stint through our Azul Beach hotel. Her career continued to develop through various positions related to the development of the Universidad Tecnológica de Cancún (Cancun Technological University). Her degree in Sustainability in Tourism Management at the Universidad Del Caribe (Caribbean University) tops off her academic history which was supplemented by various diplomas in Quality and Education obtained at Tec of Monterrey and the Universidad Del Caribe. Zdeineb’s great ability to manage groups, coupled with her design abilities and process-mapping capabilities will aid her team tremendously. BLANCA VERÓNICA VELARDE TERRONES Internal Communications Manager Blanca Verónica Velarde came on board November 7th, as Internal Communications Manager, reporting to Mrs. Estela Paz. Blanca’s experience in the Business Communication field goes back over 10 years, in prestigious companies associated with tourism, such as Xcaret Group, Hotel Moon Palace Nizuc and Iberostar Hotels and Resorts, all the while she carrying out teaching activities at her alma mater, the Universidad Anáhuac Cancún (Cancun Anahuac University). In fact, Blanca Verónica received her Degree in Communications with Honors, also going on to get a diploma in Teacher-training, along with many other certificates, courses and seminars at the same university. Her good grasp of the English language, along with her investigative and editorial abilities and her adeptness with new technologies make her an instrumental addition to the Human Capital department.

New Faces GRECIA LÓPEZ MARCOS Operational Standardization Director - Hotels In September, 2016, Mrs. Grecia López Marcos was promoted to the position of Director of Operational Standardization in the Hotels division, and will continue to report to Mr. Sasa Milojevic. Grecia has grown professionally in our organization, entering the hotelier field in the Allegro Resorts chain, where she remained for seven years, handling different positions from Reservation Manager, Client Care, the Rooms Division and actuating as Resident Manager in The Dominican Republic, Venezuela and Mexico. In the year 2000, when Karisma became a company, she was part of the team as Resident Manager, General Manager and Operations Assistant for our Mexico hotels, until 2010, when she was given the responsibility to run the Standardization project for Rooms and Spas in all of our hotels. Her successful performance internationally with our hotels in Jamaica, Colombia, and most recently, her native Dominican Republic’s Punta Cana properties made her a great fit for this promotion. She graduated with a Bachelor’s degree in Tourism from the Universidad Tecnológica de Santiago (Technological University of Santiago), and obtained continuous education credits and diplomas from accredited schools such as TEC of Monterrey, and Cornell University. She speaks Spanish and English, and has developed valuable skills in the formation of multi-departmental teams, which supported our obtaining Triple A ratings at our hotels. ARMANDO SÁNCHEZ Human Capital Manager, El Dorado Maroma Hotel & Palafitos Mr. Armando Sánchez was promoted to the position of Manager over the Human Capital Department for El Dorado Maroma and Palafitos, reporting to Ms Joslin Fuentes, General Manager. Armando is a Lawyer, graduated from the Universidad Humanitas, Escuela Superior de Leyes y Negocios (Humanitas University’s Business and Law School of Higher Education) in the State of Quintana Roo, Mexico. He has also completed several continuing education programs in both Labor Law and in Human Capital. Armando’s professional experience includes Dolphin Discovery and Royal Resorts as HR Manager. In 2010 he joined us as Chief of Personnel at Azul Fives Hotel, and then joined Azul Sensatori Mexico, where he has demonstrated excellence in work ethic, and a passion for service and co-workers.

ALEJANDRO LÓPEZ DOMÍNGUEZ Special Projects Operations Manager On November 19th, Mr. Alejandro López was invited to a new professional undertaking as Manager of Operations for Special Projects. He will continue to report to Ms. Paula Negrete, Director of Operations – Mexico Hotels. Alejandro succeeded in various positions within our organizations that gave him the exact profile we needed to take on this new role. In this position, he will be expected to complete time-sensitive projects that will be of great benefit to the growth of the Mexico Hotels division. He will support the General Managers as well as coordinate and supervise the implementation of the Six Sigma methodology in all our hotels in Mexico.

Awards and Recognitions

KARISMA RESORTS AMONG THE BEST! EL DORADO MAROMA RANKED 1ST IN CONDÉ NAST’S READERS’ CHOICE AWARDS 2016

ther properties run by Karisma Hotels & Resorts also reached important rankings in the category of “Best Resorts in Eastern Mexico”. In this category, El Dorado Maroma achieved 1st place, while Generations Riviera Maya was in 2nd! These awards are especially significant because they are rated by the readers themselves. Condé Nast Traveler Readers’ Choice Awards is recognition ‘par excellence’, one of the most prestigious in the travel industry. Over 300,000 readers voted for 7,394 hotels this year. Among the “Best Resorts in the World”, we ranked: 4. El Dorado Maroma 7. Generations Riviera Maya

As for the “Best Resorts in Eastern Mexico”, we ranked: 1. El Dorado Maroma 2. Generations Riviera Maya 5. El Dorado Seaside Suites 13. Azul Sensatori Hotel 17. Azul Beach Hotel

Awards and Recognitions

NÁAY SPA AMONG MEXICO’S BEST SPA & WELLNESS MEXICO ANNOUNCED THE RESULTS OF THEIR SURVEY ABOUT THE BEST SPAS IN MEXICO 2016.

“I

t is an honor to present the list of the Best Spas in Mexico, 2016”, said Sara Jones, editor of Spa & Wellness Mexico. “Our awards, now in their fifth year, recognize the best spas in the country, and the list has grown every year” To achieve this award, spas were judged on their palette of services, the quality of the treatment, personalized care, wellness offerings, image and the design of the facility, among other things. Our Náay Spas, one located in El Dorado Seaside Suites and another in El Dorado Casitas Royale Hotels, were both ranked among the best in Mexico. Traditionally, Spa frequenters look for alternative relaxation and wellness techniques, which has fomented an individual sub-segment in the tourism industry designed specifically for this type of client; and Mexico has become one of its prime destinations, which has driven strong sector growth regionally and nationally in Mexico. “The Wellness Tourism market has experienced rapid growth (globally generating nearly USD$500 billion), and here in Mexico we can capitalize on this growth by offering unique solutions in our resorts and spas. The professionalism and uniqueness at each spa, and the services offered, will determine success at short and long term levels” concludes Sara Jones. About Spa & Wellness Mexico: Spa & Wellness Mexico is the only publication of its type in the industry, dedicated solely to spas and wellness. It is the most influential magazine in the business and updates readers in Mexico and the rest of Latin America about this segment’s advances. Congratulations, Náay Spa!

Awards and Recognitions

LE CHIQUE I IS THE BEST “HOTEL RESTAURANT” AND THE “BEST OF THE BEST RESTAURANT” OVERALL IN MEXICO AT THE GOURMET AWARDS 2016

n mid October, Travel + Leisure magazine doled out their awards for the best gastronomic offerings in Mexico.

Le Chique restaurant received not only the “Best Hotel Restaurant”, but went on to take home the Award for the “Best of the Best”, an award that recognizes the balance between creativity, accuracy, consistency and a unique experience for diners. The restaurant is considered as a ‘must’ stop for visitors to the Riviera Maya, due to its extensive menu with diverse offerings and its delightful culinary experience. Congratulations, Le Chique!

The Path to Success 2020

THE PATH TO SUCCESS 2020 I n October a meeting was held with executives from all over the world in order to strategize our organizational growth plan heading into the year 2020. During the four days of intensive work at our Nickelodeon Resort Punta Cana, the group reviewed all projects that will be in progress during 2017 and early 2018. Meanwhile, the New Construction and Development department was working on structural design elements that would be implemented at the new or expanded properties in 2019 and 2020.

We are convinced that our organized plan to continue growing our company through the existing brands we carry, as well as the new ones we will add to our portfolio in the short, mid and long terms, will give travelers ample reason to continue visiting us at different and new destinations. We also want to grow our membership of partners who, thanks to their confidence in our products we now carry through the Travel Club, have made Karisma their ideal place to find ideal vacations.

RENDERINGS OF THE NICKELODEONTM HOTEL RIVIERA MAYA BUILDING!

ith much anticipation and emotion, want to show you the artistsâ€™ renderings of the beach building that will house Nickelodeon Hotel Riviera Maya. The project is still in construction and we hope to open doors in early 2018. This concept will revolutionize what it means to have a family vacation in a luxury establishment alongside NickelodeonTM characters.

The Path to Success 2020

LOOK AT WHAT IS HAPPENING AT AZUL BEACH SENSATORI JAMAICA! A gain, we happily share the advancement of the project at Azul Beach Sensatori Jamaica, destined to open in 2017. Located on Negrilâ€™s famous Seven Mile Beach, the property will have 98 Caribbean Ocean view suites.

A WELL-DESERVED TRIBUTE TO THE CHILI PEPPER!

l Dorado Royale, a Spa Resort by Karisma hosted the first edition of the Chili Pepper Festival from the 19th to the 22nd of October, and tourists from all over the world, as well as local press and other invitees witnessed the talent and creativity put on by five top-notch chefs from Mexico and Canada. Those who attended were delighted by the culinary journey full of mouth-watering scents and tastes while learning more about the main character of the event: The chili pepper. The five chefs, Ricardo Muñoz Zurita, José Miguel García, Paul Rogalski, Josefina Santacruz and Rodolfo Castellanos were led by Jonatán Gómez Luna, Corporate Culinary Development Chef for Karisma Hotels & Resorts. He is also the Chef at renowned Le Chique. Everyone spent a beautiful evening on the beach, and were able to attend workshops in our greenhouses discovering what a great variety of chili peppers there are and understanding how they are grown. Guests then gathered for a sumptuous gala dinner. These master chefs also prepared a sauce that will be aged for a year in a Jackson Family Wines wine cask. The barrel will only be opened at the 2017 Chili Pepper Festival!

Karisma Hotels Adriatic

DESTINATION: ADRIATIC COLLECTION

BY: ALEKSANDR A NENADIC

hat is Caribbean to the Americas is the Adriatic to Europe. With over 1300 islands, it only comes natural that the holiday experience of the Millennial Europe is at its best in this collection of gems that are yet to be explored, and that are yet to get brushed to perfection. With dozens of marine protected areas in the Adriatic, envisioned to protect the biodiversity of its magnificent world of more than 7000 species identified as native to the Adriatic, the charisma is unique – assisted of course by the rich history, remains of which are visible throughout the region only to magnify the already perfect backdrop for a memorable holiday. #KarismaExperience so far in the Adriatic concentrated on the Makarska Riviera where are beautiful Sensimar Adriatic Beach Resort and Sensimar Makarska are located, as well as Camp dole, while Dubrovnik Riviera was the home to Sensimar Kalamota Island Resort located on the island of Kolocep was our gem – patiently awaiting the Sensatori Dubrovnik and first ever Casitas in Europe. Our next season will be so much richer through Wind Rose Resort by Karisma, our newest addition to the Adriatic Collection which stretches along the blue shores of the south Montenegrin Riviera. Wind Rose Resort by Karisma also marks our first family resort in the Adriatic. Lord Byron called Montenegro’s coastline the planet’s ‘most beautiful encounter between the land and the sea’. Not surprisingly, visitors are lured to its golden beaches studded with fishing villages, glitzy modern marinas and buzzing old towns. But following this trail also uncovers the fascinating heritage of seafaring Montenegro – from Venetian seamen’s palaces and tales of Ottoman-era piracy to summer festivals celebrating the locals’ relationship with the sea. The particular relationship is not of course unique to Karisma’s newest destination Montenegro, but to the Adriatic as a whole and if rocks could talk of the stories they carry since 6000 BC, they would fill thousands of books. The countries bordering the Adriatic Sea are significant tourist destinations. The Adriatic (Croatian & Montenegrin) tourist facilities are further augmented by well over 20,000 nautical ports and moorings, and nautical tourists are attracted to various types of marine protected areas due to the high biodiversity of the Adriatic Sea whose unique nature gives rise to an abundance of endemic flora and fauna. Tourism in Adriatic Croatia as well as Montenegro has in recent years exhibited greater growth than in the other regions around the Adriatic. In the Adriatic collection of treasures, the experiences are infinite.

Karisma Hotels Adriatic

â€œAt the birth of our planet the most beautiful encounter between land and sea must have been on the Montenegrin coast.â€? - Lord Byron.

Karisma Hotels Adriatic

KREATIW 2016 VOL. 2

By: Aleksandra Nenadic

ith strategic changes and plans for Karisma’s Adriatic taking full force now and being firmly set for the upcoming years in an overall Karisma global future strategic plan, the base for individual growth and education of our colleagues and family as a whole simultaneously grows as well. Thus, the annual KREATIW – Karisma Recreational Executive Assembly Team and Initiative Weekend assisted by the results, awards and certificates that followed the season brought the need for a precedent in the Annual gathering – it brought a need for KREATIW Volume 2! This time the host was our very own Sensimar Adriatic Beach Resort. With hectic days that required preparation for close of season, restructuring and serious planning – we gathered together to learn more, get in sync more, and laugh together more towards the same goal. Training, team building and workshops ensued for 3 days, crowned of with a Gala Dinner that involved certification, award presentation and announcement of regional Karisma Adriatic Olympics as of 2017, with winners’ delegate participation to the Karisma Olympics 2017 that take place, as they do annually, in Cancun. The ‘best of the best’ of Karisma Adriatic Season 2016 Awards went to Sensimar Kalamota Island Resort for Sustainability Programs, to Sensimar Adriatic Beach Resort for best GOP and Customer Service and last, but by no means least to Sensimar Makarska for best Housekeeping Department, best F&B Department and best Hotel Management. As for individual awards – each member of the Karisma Adriatic family got the award for unity and growth, with validity of 365 days pending renewal!

What’s new at … Allure Café Mocawa

…A WALK IN THE GARDEN AT ALLURE CAFÉ MOCAWA RESORT E

ver since the hotel opening, we have been working on an organic crop project, led by an experienced team with empirical knowledge of agriculture.

We started this project committed and passionate about soil and fields, and now, in the newly planted areas of the hotel, we already have 300 plantain plants, 50 banana plants, 250 yucca plants, and an abundance of cherry tomatoes, cilantro, onions, scallions, cabbage, beets, beans, celery, kale, pumpkin and watermelon. This produce is treated with only organic products, fed with kitchen compost, and is watered solely with rainwater.

What’s new at… NickelodeonTM Hotel & Resort Punta Cana

NICKELODEONTM HOTELS & RESORT PUNTA CANA, MORE ‘GOURMET INCLUSIVE’ THAN EVER I

n order to enhance the gastronomic experience of our clients, we have added the following items to our menu:

•Hog Roast (Pig Roast): Every Friday, Gourmet Village will offer pork and chicken, wood-fire grilled to welcome Santo Domingo families and British Tourists. •Craft Sausage Display: Every day at noon, our clients can enjoy yummy craft sausage at our Food Display at Lighthouse, prepared especially for our hotel. K23 has renewed its image with a new modern wallpaper design, warmed by dimmable lighting, and even new Kitchen uniforms. These changes highlight the soul of its local gastronomy. We are delighted to present Movie Night experiences as well as private events at reasonable costs for those celebrating birthdays.

What’s new at… NickelodeonTM Hotel & Resort Punta Cana

NICKELODEONTM HOTELS & RESORTS AND “HARRY”*, CELEBRATING THOSE WHO HELP THEIR COMMUNITIES

n October 27th this year, the TV program “Harry”* dedicated an episode to nurses. During the program they honored nurse Scharmain Baker, who is an author of children’s books called “Nola the Nurse” in a special way. In order to recognize her tremendous work on behalf of children, we arranged a round trip to Punta Cana and lodging at our NickelodeonTM Hotel for her and her family. We are so proud to be able to be part of the joy felt by people like Scharmain, whose work is dedicated to seeing children get a head start in life. *”Harry” is a recently launched syndicated entertainment program that combines interviews, comedy, and live musicians. It is hosted by famous actor and singer Harry Connick Jr. It is transmitted on FOX, CBS and NBC network stations, including local stations by Sinclair, Hearst, Scripps, Media General, Hubbard, Cox, Nextar, Gray, Bonten, Raycom, Dispatch, Quincy, Tribune and more. “Harry” held a 1.2 HH viewership rating for its time slot.

What’s new at… NickelodeonTM Hotel & Resort Punta Cana

NICKELODEONTM RESORTS AND SENSATORI PUNTA CANA CELEBRATING PREPARING AND PERFORMING

arisma grows and we continue to have reasons to rejoice! In Punta Cana, we just had our first CoWorkers meeting.

We celebrated our fellow employees, recognized the top performers of the month, and talked about what’s on the slate for Karisma during the ‘Great Place to Work’ session. All in all, we just had a great time enjoying each other’s company. We were all very enthused about this first meeting that was a great success and kept us focused on Growing with Passion!

What’s new at … El Dorado Maroma & Palafitos

JOE´S BAR & LOUNGE AT

EL DORADO MAROMA T

he new Joe’s Bar is located on the second storey of the Lima Limón restaurant, with an ocean view and self service style. The lounge area has exclusive amenities and a very luxurious and pleasant ambience. Our clients can enjoy appetizers, refreshing drinks and a large selection of house wines, all while surrounded by an incredible land and seascape. The bar is open from 3 to 11 pm daily.

What’s new at … Azul Sensatori Mexico

REMODELED TAPAZ

RESTAURANT AT AZUL SENSATORI MEXICO

ith awesome vintage décor, a new ambience and a novel international cuisine menu, the choices are among the most delicious ‘tapas’ (finger foods) they offer. The new design will allow many more clients to enjoy the fun fare. A new Chef’s Table will allow our guests a more intimate affair with their loved ones. Tapaz is open daily from 5:30 to 10:30 pm.

Passion for Sustainability

EL DORADO MAROMA:

RECERTIFICATION WITH EARTH CHECK E l Dorado Maroma achieved another milestone with its EarthCheck certification, after a successful auditing process in which our practices such as â€œRecycling With Purposeâ€? and our Flora Conservation Area were put on stage.

With this recognition, our company consolidates its environmental leadership. We give thanks to all who participated, and those employees who grew to adapt to the sustainability culture, improving our chances of beautiful, natural surroundings in our hotels for the long term.

CONGRATULATIONS!

Passion for Sustainability

AZUL SENSATORI

JAMAICA: INTERNATIONAL

COASTAL CLEANUP DAY

he International Coastal Cleanup Day was on the 16th of September, and our friends at Azul Sensatori Jamaica contributed to the flora and fauna of the region by forming large work groups, cleaning up beaches with excellent results. Thanks to the passionate hard work by our collaborators, Jamaicaâ€™s beaches are resplendent again for our guests and fellow workers to enjoy.

Human Capital 25

HUMAN CAPITAL MEETING 2016 T

he Human Capital Meeting took place from the 11th to the 18th of September, with the goal of integrating Human Capital department managers in all of Karisma’s properties, aligning strategies and setting targets for the next few years. It was a busy week, with everyone not only getting to know each other better among the hotels, but also sharing tips each department had developed, engendering synergy and seeding the ground for cooperation on future projects. There were familiarization tours at all Mexican properties, and fellow HC managers from other countries were able to see the Mexico installations and products, and experience the warmth of their coworkers first hand. At these work sessions, strategy, initiatives and programs were outlined for implementation in order to fuel employee growth and strengthen Karisma’s leadership role in the hospitality industry.

COMING SOON KARISMA LIBRARY

nother part of our Human Capital initiatives is the online “Karisma Library”, which will be found on the Intranet soon.

Karisma Olympics

RELIVE THE FIF TH EDIT

K A R I S M A O LY I

n a festive and friendly mood, the fifth edition of the Karisma Olympics took place. This multidisciplinary event aims to foster integration, coexistence, teamwork and identity with the company, being an excellent opportunity to live the Karisma Values in a spirit of healthy competition. Participants proudly represented their locations and made every effort in each of the disciplines, such as: soccer, basketball, volleyball, chess, and domino tournaments. There was a bed making contest, towel figurine competition, cocktail mix-off, and there were standards, artistic talent and resistance challenges, to name just a few. The contests came to a conclusion in style, with a Gala Dinner, where the winners received their awards.

KARISMA 2016 OLYMPICS MEDAL COUNT GOLD

SILVER BRONZE TOTAL MEDALS

EDR

EDSS

AZS

EXOTIC

AZF

AZB

ADM

KRM

ION OF THE

YMPIC S

Karisma Foundation

KARISMA FOUNDATION WORKS TO BENEFIT OUR STAFF AND THEIR FAMILIES! D

uring September and October, wheelchairs, hearing aids, and a complete leg prosthesis were presented to Karisma employees and their families. We are happy to know these aids will be of great benefit to our collaborators and their familiesâ€Ś We just carry on with passion! We are also preparing to present ocular prostheses in November. Besides this, the Karisma Foundation in association with the Mexican Association of Diabetes, completed a review of all employee eating facilities and the Diabetes Association will provide Karisma Foundation with the results and suggested nutritional programs that will be implemented in all Mexico hotels, beginning in December. In our next edition, we will give more information and an update on the advancements in this campaign.

Exotic Travelers / Prestige Travelers

MONTHLY MEETINGS W

e proudly present you this monthâ€™s winners of sales and marketing, always giving the extra mile and achieving their goals. Congratulations!

Mexican Independence Day. EDR.

Day of the Dead & Halloween. EDR.

Day of the Dead & Halloween. AZS.

Halloween. Punta Cana.

Exotic Travelers / Prestige Travelers

EXOTIC TRAVELERS TH 13

ANNIVERSARY

he celebration was a Beach Party held at Marina Maroma and it was a successful event, there was laughter, games, delicious food, refreshing drinks and dancing, we had a blast! Best of all, our famlies were there with us to share all the fun!

Congratulations to Exotic for these 13 years of success!

Exotic Travelers / Prestige Travelers

SEPTEMBER’S

PATRIOT MONTH

ustom contest was again the highlight in our Exotic Travelers sales rooms, from the funny to the very elaborated, our collaborators represented our symbolic month in a parade catwalk, and at the end of the show everybody shouted in the traditional ceremony.

¡¡Viva México Señores!!

All our team celebrating.

Exotic Travelers / Prestige Travelers 33

BACK TO SCHOOL E

very year Exotic & Prestige Travelers give away School backpacks to our collaborator´s children; also there is an effort to encourage them to keep the education and wellbeing of their families.

MONTHLY BIRTHDAYS

Happy Birthday, Joyeux Annversaire, U KI’ IMAK OOL K’IIN KABA’. Now there is a tradition to celebrate our collaborator birthdays, check out the images.

GETTING TRAINED BUTLERS

ISI RH TRAINING ASSISTANCE LISTS

PASSION FOR SER V

ICE

CERTIFICA

TION

MARKETING PROACTIV IT Y AND PRODUCTIVIT Y SE MINAR

10 PRINC

INTELIGENCIA EMOCIONAL/MINDFULNESS

IPLES

October: Breast Cancer Awareness Month

OCTOBER: BREAST CANCER AWARENESS MONTH O

ctober is Breast Cancer Awareness Month. At all locations there were various activities, as well as the promotion of our medical screening program, which was free to our staff and female members of their families over 40, through local medical agencies. At this time, we want to share a special campaign that was undertaken at Allure Chocolat and Bonbon, where earlier this year one of their staff contracted this terrible illness. All personnel from the hotels joined to support her economically and emotionally, keeping up the campaign all year, not just in October. This campaign was initiated, motivated and directed by the General Manager of Allure Bonbon and Allure Chocolat, Noe Landa, whom we salute for such a noble initiative.

Co-Worker Meetings

CO-WORKER MEETINGS A

t our Co-Worker Meetings that took place at various locations, we acknowledged and rewarded outstanding employees while having a great time and strengthening the bonds that tie us together, like a big family, which is what we are: The Karisma Family.

Kpacitarte

Training You

o grow, one must learn, and at Karisma, we keep on growing like no one else does! During the last few months, we have provided courses, seminars, workshops and training programs to continue honing our abilities at all levels of our organization. This constant betterment is what sets us apart in service and innovation, keeping us at the leading edge of the hotel industry. These are some of the things we have learned and relearned over these months: SAFETY AND PREVENTION • • • • • • • • • • • • • • • • • • • • •

Safety Team Practice Sessions Fire Extinguisher Handling Health and Safety on the job – Fall Hazards Lifeguard Team Training Water Rescue Course First Aid Training Search and Rescue Team Course Emergency Code Practice Sessions Emergency Situation Simulations Hurricane Seminar Hazardous Materials Storage Hazardous Materials Handling Hazardous Residue Management KEY Chemicals Handling Housekeeping Chemicals Handling Self Defense Classes Child Abuse Prevention Pediatric Emergency Course Hygienic Food Handling Course Security Breach Course Team Leader and Deputy Training

37 CONTINUOUS EDUCATION • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •

Liquor Diploma Butler Certification Assertive Communication Behavioral Interviews Basic English Dessert Presentation Methods Occupational Risk Management Administration Equipment Handling – Golf Course Cleanliness Table service techniques Room Enrollment Butler Training Heineken Training Natura Bissé Training Wine Tasting Course Craft Beer Course Orientation Courses Natura Bissé Vinotherapy Course Natura Bissé Course Mayan Culture Seminar Seminar on “Conquering our Fears” Housekeeping Training Aureal Course “Passion for Service” Course Tequila 1921 Course Casa Madero Wines Course “Serving starts with Smiling” Seminar Sales Course for SPA Package General Briefings CONOCER Labor Standards Certification Cristal Auditing Course Wine Therapy Course Moët & Chandon Champagnes Course SIHOT Software Course Preparation for the Olympics Karisma Olympics 10 Principles of Entelechy Komunica Hoy (Communicate Today) Basic Wine Service Wine Course IEES exams Labor Competency Certification Butler Certification Reorientation Course Train the Trainer Course Clase Azul Tequila Course Wine Tasting Cocktails Course Basic Hygiene Course Spa Menu Presentation Jackson Family Wines White Wines Course El Cielo Wines Course “Effective Communication” Webinar

SUSTAINABILITY • • • •

Passion for Sustainability Course Mangrove Seminar “We are all Guardians of Energy” Seminar Earth Check Seminar

Kpacitarte

AT KARISMA WE ARE PREPARING OURSELVES FOR GROWTH

ver the past few months, Karisma Hotels & Resorts announced a strategic alliance with well-known coach Jim Madrid and his company, Advance Sports Technology, Inc. (AST). Under his guidance, we aim to create a positive impact on company culture and develop stronger leaders while fostering greater employee commitment and satisfaction. The program that AST provides focuses on people as the fundamental element of the company. Basically, the rationale is that by developing strong leaders within the company, one generates a positive impact on their respective teams. Thus, by promoting professional growth and increasing employee commitment, their performance is enhanced. We started off on this mission presenting the course: “The Ten Principles of Entelechy”, whose purpose is to open employees’ minds to change, then lay the foundation to make ‘Karisma culture’ the fundamental means for growth.

Konsintiéndonos

KONSINTIÉNDONOS (PAMPERING OURSELVES)

ur employees are our reason for existence, so we create activities and initiatives at each of our properties to pamper, celebrate their partnership with us and recognize their achievements. Here are some “Best of” photos: We celebrate • • • • • • • • • • • • • • • • • • • • • • •

Love and Friendship month in Colombia Energizing Ourselves Keeping in Harmony Support Village Blessing General Briefing Breast Cancer Campaign Beauty Salons Opening and Closing Ceremonies at Karisma Olympics Department Get-Togethers Management Get-Togethers Birthday Celebrations Chambermaid Day Executive Assistant Day Administrative Assistant Day Mexican Homeland Month All Souls’ Day Breakfasts with Management School Supply Handout Internal Olympics Theatrical Works Optician Services for Employees Welcoming and Farewell Committee Operations Celebrations for Our Employees’ Children

Karismática Drink

ÉXTASIS (Ecstasy) INGREDIENTS: • Marshmallow Syrup • Guava • Strawberry • Mint • Lime • Ginger Ale PREPARATION: Mix all ingredients, except for the Ginger Ale, in a shaker. Strain over a glass full of ice and add the Ginger Ale. Decorate with fresh fruit and marshmallow brochettes. CHARACTERISTICS: This fresh, sweet drink is ideal for the hot Rivera Maya, while chilling at the bar or in one of our pools. The marshmallow touch is intended to bring back childhood memories, while the guava and strawberry add a tropical touch, and the mint, lime and Ginger Ale bring all the flavors together. It’s a kid and adult friendly drink. LORENZO EK PAT Originally from the village of Señor, in Quintana Roo State, México. He has been a bartender for ten years, serving El Dorado Seaside Suites for eight of them, currently at its Cotorros Bar. His zeal for bar services nurtures his creativity, imagination and fun. He loves hanging out with people from other cultures, and the diversity of our guests gives him a perfect base from which to learn and create new delicacies. What he loves most about his job is how peaceful the hotel is, the environment and the camaraderie that is evident in his team. He wants to carry on in our organization for a long time, and feels he can do even more for us.

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

THE BEST OF THE BEST BEST EMPLOYEE JUNE

JUNE

JULY

Alfonso Torres Hotel Porter

Dorrean Wilson

Tesha Dillon Restaurant

Alberto Uc Aguilar

Maintenance

Best Employee ALLURE BONBON

Best Employee AZUL SENSATORI JAMAICA

Best Employee EL DORADO MAROMA

JULY

Isaías Justos Hernández

Juan Carlos Luna Centeno

Gardner

Waiter

Best Employee EL DORADO ROYALE

JULY

Best Employee GENERATIONS RIVIERA MAYA

JULY

Maintenance

Kitchen Helper

Aida Hernández Juárez

Best Employee EL DORADO ROYALE

Lorenzo Hoil Noh “A” Cook Best Employee MHA AZUL BEACH

Therapist

Best Employee AZUL SENSATORI MÉXICO

Best Employee AZUL FIVES

JULY

Kitchen Mechanic

JULY

Roberto Muñoz Valencia

Raúl Antonio Uch Hau

Erik Canul

José Bonilla

Mercedes Roblero

Devon Rubie

Andrea Chi

Cleaning Helper

Maintenance

Steward

Systems Assistant

Entertainment

Best Employee AZUL BEACH

Best Employee AZUL SENSATORI JAMAICA

Best Employee EL DORADO SEASIDE SUITES

Best Employee SSH-FOH EL DORADO SEASIDE SUITES

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

BEST EMPLOYEE JULY AUGUST SEPTEMBER

José Cabrera Entertainment

Best Employee SSH-FOH EL DORADO SEASIDE SUITES

AUGUST

O’Brien Cameron Maintenance Best Employee AZUL SENSATORI JAMAICA

JULY

Adrián Ramírez Entertainment Best Employee SSH-FOH HIDDEN BEACH RESORT

Shamar Barton Housekeeper Best Employee AZUL SENSATORI JAMAICA

SEPTEMBER

AUGUST

Prisciliano Dzul Be Laundry Operator

Best Employee SENSIMAR SEASIDE SUITES

SEPTEMBER

Jessica Cortés Sainz Entertainer

Best Employee SSH SENSIMAR SEASIDE SUITES

Mario Cetzal Maintenance

Carlos Barrios Head Waiter

Alexander Sierra Houseman

Best Employee EL DORADO MAROMA

ALLURE AROMA MOCAWA ALLURE CAFE MOCAWA

Leonel Díaz Sabido Security Guard

Best Employee AZUL SENSATORI MÉXICO

SEPTEMBER

Waiter

Humberto Javier Peña Gardner

Best Employee SENSIMAR SEASIDE SUITES

ALLURE CAFE MOCAWA

Miguel Durán Guzmán

Best Employee

AUGUST

AUGUST SEPTEMBER

AUGUST

Best Employee

Luis Alfredo López Chambermaid

Best Employee EL DORADO CASITAS ROYALE

SEPTEMBER

Paula Arango Rooming Supervisor Best Employee

ALLURE CAFE MOCAWA

Best Employee

AUGUST

Herbert Antonio Méndez Spa Best Employee EL DORADO MAROMA

SEPTEMBER

Samuel Aguilar “B” Cook Best Employee

ALLURE CAFE MOCAWA

SEPTEMBER

Miguel Durán Guzmán

Dionisio Mendoza Hernández

Jorge Rolando Gamboa Gardner

Celso Macario Pérez Pérez Steward

Waiter

Best Employee SENSIMAR SEASIDE SUITES

Polisher

Best Employee EL DORADO CASITAS ROYALE

Best Employee EL DORADO ROYALE

Best Employee GENERATIONS RIVIERA MAYA

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

AUGUST SEPTEMBER

Clarena García Kitchen Helper Best Employee

ALLURE AROMA MOCAWA ALLURE CAFE MOCAWA

AUGUST

AUGUST SEPTEMBER

Johan López Kitchen Helper Best Employee

ALLURE AROMA MOCAWA ALLURE CAFE MOCAWA

Monserrat Vargas

Perla del Carmen Olvera

Cleaning Helper

Receptionist

SEPTEMBER

Luisa Elena Hernández “A” Cook Best Employee MHA AZUL BEACH

AUGUST

Best Employee EL DORADO ROYALE

AUGUST

Best Employee EL DORADO SEASIDE SUITES

SEPTEMBER

“A” Cook

Best Employee GENERATIONS RIVIERA MAYA

SEPTEMBER

Elizabeth Prieto Prieto

Raquel García Pérez

Pedro Cruz Álvarez

Steward

“B” Cook

Bar Supplier

Best Employee AZUL BEACH

SEPTEMBER

Rodolfo De La Cruz Canul Ku Kitchen Supervisor

Best Employee EL DORADO CASITAS ROYALE

Best Employee AZUL BEACH

SEPTEMBER

Mauricio Albornoz Cohuo Maintenance Warehouse Supervisor Best Employee EL DORADO ROYALE

AUGUST

Martin Xool Ayil

Luis Enrique Reyes

Best Employee AZUL BEACH

Best Employee AZUL FIVES

Bartender

AUGUST SEPTEMBER

Juan Daniel Barrios

Best Employee AZUL FIVES

SEPTEMBER

Fernando Rodríguez Maintenance Best Employee EL DORADO MAROMA

Esperanza Calderón Bar Waitress

Best Employee SSH HIDDEN BEACH RESORT

SEPTEMBER

Butler

AUGUST

Emiliano Baillet Concierge

Best Employee SSH SENSIMAR SEASIDE SUITES

SEPTEMBER

José Orlando Ketz

Aldo Guillen Pérez

Best Employee Best Supervisor AZUL SENSATORI MÉXICO

Best Employee EL DORADO SEASIDE SUITES

Gardner

Butler

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

AUGUST

BEST SUPERVISOR

Rodrigo Domínguez

Isidro Uc Kuyoc

Pest Control Supervisor

Cuisine Chef

Alfredo De la Cruz Córdova Cuisine Chef

Best Supervisor EL DORADO CASITAS ROYALE

Best Supervisor EL DORADO ROYALE

Best Supervisor GENERATIONS RIVIERA MAYA

JULY AUGUST SEPTEMBER

JULY

TRIP ADVISOR´S MOST COMMENTED ON

David Domínguez

Jorge Alberto Rosas

AUGUST

Bruno Fernando Aguilar

Entertainer

Trip advisor´s most commented on

AZUL SENSATORI MÉXICO

EL DORADO ROYALE

AZUL FIVES

AUGUST

JULY

AUGUST

SEPTEMBER

Sergio Gómez Moran

Jorge Specia Miranda

Francisco Gonzáles Zamora

Jessica Cortés Sainz

Entertainer

Trip advisor´s most commented on

EL DORADO ROYALE

SENSIMAR SEASIDE SUITES

AZUL FIVES

SEPTEMBER

Brandon Albavera Juárez

Entertainer

Best Employee SSH

Trip advisor´s most commented on

AZUL FIVES

SENSIMAR SEASIDE SUITES

JUNE AUGUST

JULY SEPTEMBER

BEST

SUPERVISOR (QUARTERLY)

Fernando Mazariego García

Guimel Pérez Chan

Maintenance Supervisor

Best Supervisor EL DORADO MAROMA

Best Supervisor EL DORADO SEASIDE SUITES

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

JULY

María Honoria Torres

Jair Octavio Martínez

Concierge Supervisor

Housekeeping Supervisor

Best Supervisor EL DORADO ROYALE

Best Supervisor EL DORADO CASITAS ROYALE

José Orlando Ketz

Alexander Vázquez Rodriguez Bar Supervisor

JULY

SEPTEMBER

JULY

Gardner

Best Employee Best Supervisor AZUL SENSATORI MÉXICO

Best Supervisor GENERATIONS RIVIERA MAYA

Ingrid Lopez

José Cabrera

Entertainer

Javier Chuc

Entertainer Trip advisor´s most commented on

Trip advisor´s most commented on

EL DORADO SEASIDE SUITES

SENSIMAR SEASIDE SUITES

EL DORADO SEASIDE SUITES

SEPTEMBER

Carlos Vázquez Mendoza Steward Supervisor Best Employee GENERATIONS RIVIERA MAYA

JULY

JULY AUGUST

Jorge González SENSIMAR SEASIDE SUITES

Entertainer

SEPTEMBER

BESTSUPERVISOR

(FOUR MONTHLY )

JULIO SEPTEMBER

JULY SEPTEMBER

Renán Huchím Manzanero

Tineta Thrope

Maintenance Supervisor

Best Supervisor AZUL SENSATORI MÉXICO

Best Supervisor AZUL SENSATORI JAMAICA

JULY SEPTEMBER

Horaida López Vázquez Uniform Supervisor

José Euan Rivera Security Supervisor

Víctor Bacab Ciau

Asalia Pérez López

Housekeeping Supervisor

Best Supervisor SENSIMAR SEASIDE SUITES

Best Supervisor

Best Supervisor AZUL FIVES

Azul Beach

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER]

JUNE JULY AUGUST

JUNE

BEST

DEPARTAMENT

Housekeeping

Housekeeping Bungalows

Best Departament SSH BOH

Best Departament SSH BOH GENERATIONS RIVIERA MAYA

GENERATIONS RIVIERA MAYA

JULY AUGUST

JULY

AUGUST

JULY AUGUST

Public Areas

Play House

Steward

Public Areas

Best Departament SSH BOH

Best Departament SSH FOH

Best Departament SSH BOH

AZUL BEACH

AUGUST

Bars Best Departament SSH HIDDEN BEACH RESORT

SEPTEMBER

Public Areas Best Departament SSH

SENSIMAR SEASIDE SUITES

SEPTEMBER

Sports & Entertainment

Public Areas

Best Departament

Best Departament SSH FOH

EL DORADO SEASIDE SUITES

GENERATIONS RIVIERA MAYA

AZUL BEACH

SEPTEMBER

Internet Best Departament

HIDDEN BEACH RESORT

EL DORADO MAROMA

SEPTEMBER

Suppers Best Departament

SENSIMAR SEASIDE SUITES

The Best of the Best [JUNE-JULY-AUGUST-SEPTEMBER] JULY

JUNE

JULY AUGUST

JULY AUGUST SEPTEMBER

Hotel Porters

Spa

Comptroller

Public Areas

Best Departament SSH FOH

Best Departament SSH BOH

Best Departament FOH EL DORADO CASITAS ROYALE

AUGUST

JULY AUGUST SEPTEMBER

HIDDEN BEACH RESORT

AUGUST SEPTEMBER

EL DORADO ROYALE

JULY

Reception

Public Areas

Reception

Best Departament SSH FOH

Best Departament SH BOH

EL DORADO ROYALE

SEPTEMBER

Housekeeping Best Departament SSH BOH EL DORADO ROYALE

EL DORADO SEASIDE SUITES

GENERATIONS RIVIERA MAYA

EL DORADO MAROMA