Revista Kontacto No. 11 (ingles/english)

EL DORADO SPA RESORTS & HOTELS BY KARISMA AZUL HOTELS BY KARISMA

Quarterly Publication, Year 2 Vol. 11, Mayan Riviera

BELGRADO SERBIA

MIAMI EUA RIVIERA MAYA MEXICO

SANTO DOMINGO DOMINICAN REP.

NEGRIL JAMAICA

KOLOCEP CROATIA

Editorial Letter Quarterly Publication Year 2 Vol. 11, Mayan Riviera revistacontacto@karismamexico.com

Index 3 The Art of Training (K-pacit-arte) 5 Processions... La Guadalupana 6 Collaborators Meeting 9 We Are Mexico 11 Karisma Hotels Adriatic 12 Arriving to Jamaica 14 Pampering Ourselves (Konsintiéndonos) 16 El Dorado Maroma Anniversary 17 Going Green 18 A Day in the Life of... Lisset Lozano 19 Knowing what is new about GI 20 Exotic Travelers / Prestige Travelers 22 Travel Weekly and TUI 23 Marketing Office for Europe- WMS 24 Spa 26 The Best of the Best

General Director: Sasa Milojevic Editor: Estela Paz Editorial Advise: Nayeri Ramos (Azul Beach) Flor López (Azul Sensatori) Imelda Díaz (Azul Sensatori - Azul Beach) Ruby Méndez (El Dorado Maroma) Alberto Roldán (El Dorado Royale - El Dorado Casitas) Héctor Gassós (El Dorado Royale - El Dorado Casitas) Melissa Rosales (El Dorado Seaside Suites) Sarina Pech (Azul Fives) Claudia Platas (Azul Fives) Karen Cerezo (Exotic Travelers/ Prestige Travelers) Carmen Uribarri (Exotic Travelers/ Prestige Travelers) Art Direction: Rosalinda Graf Editorial Design: Gonzalo Estevez, Antonio Osuna Collaborators: Víctor Castro, Ytzell Delgado, Mónica Navarro

Printing: Pixel Press, S.A. de C.V. Carretera Cancún-Aeropuerto Km 15 lote 7, SM 301, Edificio USA Today P.B. Cancún, Quintana Roo C.P. 77560 Tel. 01( 998) 8862232 atnclientes@pixelpress.com.mx Kontacto Magazine Free circulation Quarterly Publication, property of El Dorado Spa Resorts & Hotels and Azul Hotels by Karisma.

Address: Carretera Federal-Tulum Km. 55.3, Centro Playa del Carmen, Quintana Roo, México C.P. 77710.

Teléfono: +52 (984) 206 3470 Circulation: 1,000 copies. The contents of the articles is the responsibility of their author and do not necessarily reflect the opinion of the Editorial Board, nor does it represent the official posture of the Hotels sponsoring this magazine. Advertising information is the sole responsibility of the advertisers.

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K-Pacit-arte

Dear Collaborators,

n this occasion, our Issue number XI, we share the closing of a fabulous year for the Organization and its Collaborators, but also this edition is aimed at what is NEW in the year 2013, a year which, no doubt, presents infinite professional challenges and, of course, sustained, well planned growth for the company.

Its title… New Year… New Projects says it all. That’s where we are headed, in opening new horizons, new paths to travel through, new projects…

In this issue, you’ll learn more about the Seashore Bay Beach Resort Hotel in Jamaica, a warm property facing a beautiful sea, which dazzles the senses, where its people, kind and gentle by nature, have become a perfect fit for our sober quality and courteous, but Passionate, service philosophy.

On the other hand, you will also learn about the extraordinary Marketing & Sales team working out of the new offices in Belgrade, Serbia, serving the whole European market, promoting our spectacular hotels. We proudly see that their offices are filled with photographs of all of our properties, which guide and focus them, in the promotion of our tourist destinations.

Also in this number, we briefly introduce Mr. Marinko Benic, General Director of the new company in the group, called Karisma Hotels Adriatic, which was created as a result of our expansion plans, and which will manage the opening of Villa Kolocep, a beautiful property launched in Croatia (Europe) after April 15 of this year, and of which you will receive more information in the upcoming issues.

Likewise, the re-launching of the Fuentes Culinary Theatre at El Dorado Royale, a unique concept in its kind in the world, combining the Haute Cuisine and an exceptional service, with a live culinary show accompanied by an audio- visual TV format. Also, in the upcoming number, you will learn more about our recent alliance with Jackson Family Wines.

New Year… New Projects!!

And, as always, you’ll enjoy the traditional sections of the magazine, along with news of interest for all. As we have seen that new things are taking place quite rapidly, we have begun publishing an Informative Newsletter, which will be released whenever there is news to share, without having to wait for the next issue of the Magazine to be published. Therefore, I invite you to maintain Kontact with our publications and to remain well informed, and on time, about our new projects…

Mr. Sasa Milojevic

Vice President of Operations Karisma Resorts of México

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of the benefits of the services we offer and, of course, there were also massage sessions for those in attendance. We covered areas of personal and familiar interests with talks about “Child Abuse”, “Non Discrimination”, “Obesity and its risks, sharing with doctors and specialists who gladly offered their services in basic consultations for the course students.

The objective for the year were 127,680 training hours and, all in all, we benefited from 175,094 hours. Many congratulations to all hotels for their dedication and concern for the training of our Collaborators.

On the other hand, at the various hotels, we launched the program called “Spa Induction”, where the Collaborators learn

But we also fulfilled out promise and supported our Collaborators with their Housekeeping, Waiter, Bartender, and Cook Certifications.

n the last few months of the year, we continued with Training programs at full speed, reinforced with Basic Institutional Programs such as: the Gourmet Inclusive Induction, Pediatric Emergencies, Operational Practices of the various departments, Civil Protection courses, Goods and Guests Security talks, among others.

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K-Pacit-arte

Helping with Passion

PROCESSIONS… LA GUADALUPANA

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ollowing the traditions of our country and, of course, of our hotels, this time of the year we honor the Lady, the Virgin of Guadalupe. We sang “Las Mañanitas” with passion, in the company of the Mariachi, we had the traditional thanksgiving mass and, at the end, we couldn’t miss the traditional delicious “Tamales” and “Champurrado” for everyone present.

Our General Managers accompanied “La Guadalupana” in such a magnificent ceremony, in her procession through the hotel. Of course, many guests coming forward and joining the procession was a very nice added gift.

At the El Dorado, Hotels, as we do every year, we also enjoyed the presence of Mr. José Luis Martínez and Mrs. Dolores López Lira, who shared these fine moments, of such a well-loved tradition, every step of the way.

May the Virgin Queen rule, remain present in our lives and in the day-to-day activities of our Hotels, so that 2013 may be a year filled with prosperity for everyone who works here.

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Collaborators Meeting

Collaborators Meeting

MEETINGS

CHRISTMAS HOLIDAYS, “POSADAS” and TOASTS

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fter the sports, cultural, and social quarter we enjoyed with the Karisma Olympics, we closed the year in style with our traditional, colorful and thematic Monthly Collaborators Meetings, as well as with our Christmas season events. We appreciated the many costumes, Day of the Dead altars, mariachi music, and most of all MUCH FUN AND SOCIAL INTERACTION WITH PASSION!!!!!!!

Of course, the traditional “Posadas” improve year after year, and become a very special day to enjoy and be together, celebrating the successes of the year, and to take the opportunity to put on the table those good wishes and intentions for the upcoming year; since one of the comments and requests from the staff, from the most recent Collaborators Satisfaction Survey, was that the “Posadas”

would include more time to dance, more fun and… well their wish was granted, because celebrations were big, at every hotel, with music bands, a DJ, orchestras, and some of them were even held at very well known discos in Cancun and Playa del Carmen, just the way you asked for it!!

Likewise, we enjoyed ourselves toasting the success and wellbeing of each of at every one of the properties.

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Collaborators Meeting

Somos MĂŠxico

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campaign we started in the month of September of 2012, intending to promote the love for our country among our Collaborators, familiarizing them every month with a different State, its culture, its traditions, its music, its traditional costumes, its food.

At our hotels, we had lectures where the Collaborators born in those states act as exhibitors, and help to prepare, and serve, the food for September 15, because at every hotel on that date of the month, any of the dining halls of the staff can be visited and enjoy typical dishes from a representative region.

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Somos MĂŠxico

Karisma Hotels Adriatic

KARISMA HOTELS ADRIATIC LTD R

ecently created in the fall of 2012, as result of the expansion of Karisma Hotels & Resorts to the European market, and in alliance with the company Agrokor, a large corporation of South East Europe, this company is located in the city of Zagreb, capital of Croatia (Europe) and its General Director is Mr. Marinko Benic, who was invited to join the organization after more than 15 years of experience in the areas of operational and financing development in that part of the old continent. Marinko is a Naval Engineer, holds a B. S. in Economy, and a Specialization in Financial Administration from Harvard, knowledge and learning which have enabled him to venture into the areas of finances, project management, and business.

Currently, Karisma Adriatic is developing major projects for the growth of the organization, the first of which s the acquisition of Villas Kolocep, which will open its doors on April 15, 2013, and of which we’ll bring more information in our following Issue. It is a pleasure to us all to cordially welcome them to the organization and wish them the greatest success!!!

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Arriving to Jamaica

ARRIVING TO

JAMAICA

Arriving to Jamaica

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arisma Hotels & Resorts has arrived to Jamaica, to operate the hotel Seashore Bay Beach Resort, adding it to our properties portfolio.

There is something special about Jamaica, which offers its guests a warm, welcoming destination, rich in culture, renown cuisine, and a magnificent setting facing the sea. Jamaica enjoys a strategic geographic location, an exceptional infrastructure, and a talented group of Collaborators, which, once combined, will succeed in becoming the best hotel in the destination. The hotel has 128 rooms at the moment, but once renovations are completed, it will become an AZUL brand property, where guests – both young and old – will enjoy a GI experience with new different room categories and suites with an ocean view and a garden view, two pools, four specialty restaurants, a spa, and activities and entertainment for everyone!! Also, it is located in the famous stretch of one of the best 7 miles of Jamaican beaches washed with crystalline waters. To start off on the right foot, the executives of every department were trained in everything related to the

concept,at the properties in Mexico. For opening day, waving the flag of the Karisma operation, all of the Jamaican staff had embraced the passion which sets us apart, in the performance of their duties – with an amazing spirit of excellence, which gives them the title of “The Pioneers” in this great endeavor, turning their hotel into the pride of the region and the country. The Seashore Bay Beach Resort team personifies the Jamaican hospitality, known throughout the world, and it is the perfect complement to the already credible name of the Karisma Hotels & Resorts. There is a very dynamic mixture of people from various regions of the country at the hotel.

Nevertheless, since the familiarization program, scheduled in October and November 2012, the strategic objectives of the company have been achieved, all of which are unified in order to guarantee the success of the Hotel.

Let us meet our Jamaican co-workers, to whom we send our warm and affectionate acknowledgement from Mexico, for their hard work in these last months aimed at holding high and with pride, the flag of the best name in service!

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Konsintiéndonos

Konsintiéndonos

ONSINTIÉNDONOS

ACTIVITIES FOCUSED ON OUR PERSONNEL

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his quarter, there were many fine moments and events to pamper ourselves (KONSINTIÉNDONOS). Apart from the “Breakfast with the Management” events, where the Collaborators had an opportunity to be with their General Manager for a while, we had the “Cinema Evening”, as well as warm farewells at the end of the various work shifts, before climbing on the bus, with fresh beverages or a nice cup of coffee on those very cold days.

We also celebrated “Housekeeper’s Day” in all the hotels, with lots of presents and the attendance of the General Managers to honor them. The fun karaoke came alive to cheer up a day at the Dinning Room, the Christmas Sale of the Spa, with very convenient installments, the campaign “It is a Pleasure” campaign, and the Get-togethers at the end of the work day to go bowling. But we also worked together to improve our own work areas, forming brigades to improve the Dinning Rooms and the Dressing Rooms.

What makes this team so great, is that we work… while we pamper ourselves (Konsintiéndonos….)

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El Dorado Maroma Anniversary

Going Green

GOING GREEN T O

n November 30, the El Dorado Maroma hotel celebrated its 5th Anniversary, starting with a Thanksgiving mass at 13:00 hours at the chapel of the Hotel.

Mr. Sasa Milojevic and his wife joined us for the celebration, along with Mr. José Luis Martínez and Mrs. Dolores López Lira.

The event was filled with pleasant surprises, such as the appearance of comedian Héctor “El Cholito” Herrera, who holds barred made everyone laugh and gave everyone such a great time as a family, for one more year at the beautiful El Dorado Maroma. Of course, the traditional Mariachi music couldn’t be absent, as well as enjoying a delicious meal.

At the end, acknowledgements were presented to the pioneers of the hotel: • Lic. Ruby Méndez • Chef. Francisco Pérez • Sr. Héctor Ramírez • Sr. Catalizzio Ku

owards the end of the year, we had the Certification of two hotels that were yet to be certified, according to schedule: El Dorado Royale and Azul Fives, whose executive teams and personnel are thoroughly pleased with this fine acknowledgement.

On the other hand, El Dorado Maroma received its own acknowledgement by ZOFEMAT, due to its contribution and support to the Solidaridad community. In general, at every hotel we were all in the mood for absolute cleanliness, order, the so-called Operation Ant right before the Christmas holidays, which were devoted to the beach at some hotels and to get internal areas and departments in order – in a word, to care for the environment as always, to recycle trash, to fulfill our Sustainability Culture!

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A day in the life of Lisset Lozano

Knowing what is new about GI...

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n this Issue, we are pleased to introduce you to Lisset Lozano, Assistant to the F&B VP, who was recently acknowledged for having been with the organization for a little over 5 years.

Although she was born in Mexico City, she identifies more strongly with Monterrey, where she lived and grew up since she was 4 years old, in the midst of a family comprising two brothers, a sister, and her parents. She graduated with a B. A. in Marketing.

The most important thing in her life… her three children: Isabella, 11 years old, and her “twins” Valeria and Luis, 7 years old. With great pride she calls them “my three loves”. They in turn call her “MomDad”, since she is both mother and father to them. She is deeply concerned for showing them the best path to travel down in life, so that they will grow to fight for their ideals, persons who can become independent, without forgetting their family, as the best foundations for any life project… Lisset says she wants them to learn from this early age what she herself has lived: that everyone defines their own destiny and, therefore, anything is possible; what is impossible only requires a little more effort. About her arrival on this side of the country… to this destination, she tells of how she came about 5 years ago, armed with dreams and hopes, with a list of goals for which to strive, and with her children. On retrospect, these have been good years and she thinks that of her list, she has accomplished all of her goals one at a time.

How Lisset thinks of herself…

A: I think of myself as a friendly person, but not very open.

That is, the first step is hard for me, and perhaps that is why, once you get to know me, I project this appearance of sobriety, even of anger, some would say… ha ha ha, but once we get past that, I’m very relaxed. I love to go out with my friends. And, by the way, I have some very good friends here in the company.

A day in life of

LISSET LOZANO

What does working at this organization mean to you?

I am proud to work for this company, and to be able to say that even after 5 years I enjoy what I do very much.

My boss, Mr. Jeroen Hanlo is key to my work, since I have learned so much from him and I am grateful to him for his trust. We’ve made a great team! My work is a tremendous driver and motivator. It is very gratifying to know that what you do on a daily basis echoes in so many areas; to know that people trust you, because you have proven yourself to be honest, and because I always strive to offer everyone a solution. Working makes me feel complete; it helps to teach my children and become their role model, and it is the best way to achieve my dreams. I believe Food and Beverages is the heart of the company, and what better place to be… than in the heart!

RELAUNCH

European Tour · Great Islands of the World · Traditional Mexico with a Twist

Paul Sykes · sommelier

Julio Gomez · Chef

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n December 26, we began rehearsals for the re-launch of the Fuentes Culinary Theatre. This innovating concept is unique in its kind throughout the world, combining haute cuisine and an exceptional service, with a live culinary show accompanied by an audiovisual TV format, projected on its four giant, high definition screens in real time, which allows everyone in attendance to learn interesting culinary tips from Chef Julio Gomez, just as he prepares the dishes to be sampled, along with extraordinary suggestions for wine- food matching, called “Wine Flights”, by the Theatre’s Maitre D and Sommelier Paul Sykes, who, no doubt, takes the GI experience to the utmost level.

The Culinary Theatre presents a different show everyday.

It started its operations with three culinary shows (menus): European Tour, Great Islands of the World, and Traditional Mexico with a Twist, each of which is accompanied by the Wine- Food Matching experience, with wines from the prestigious wine producer, Jackson Family Wines.

The Culinary Show “European Tour” presents fully reinvented classic dishes from Spain, France, Greece, the England, and Italy.

The “Great Islands of the World” show presents Flavors from Sicily, Hawaii, Japan, Jamaica, and Iceland.

Finally, “Traditional Mexico with a Twist” is a show for the palate, where Chef Julio Gomez introduces his guests to dishes from Oaxaca, Street Cuisine from Mexico City, Acapulco, and for the grand finale, the Yucatan Cuisine. On a quarterly basis, the Fuentes Culinary Theatre will host a guest chef from Jackson family Wines, who will present his cuisine accompanied by a Wine Master within the Jackson Family Wines Culinary Series program. Likewise, on the month of March the Theatre will host important events, such as the Cancun - Riviera Maya Wine & Food Festival.

We are proud, and certain, that the Fuentes Culinary Theatre will become a favorite of guests at El Dorado Royale and Casitas Royale. Soon the opportunity to attend the show from every property, will be available.

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Exotic Travelers / Prestige Travelers

Exotic Travelers / Prestige Travelers

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Christmas Christmas

Gala Gala

RightRight on time, on time, as every as every year,year, Santa Santa ClausClaus arrived arrived to the to Mayan the Mayan Riviera.

Riviera.

Sitting Sitting on aon couch a couch and and surrounded surrounded by gifts, by gifts, he awaited he awaited all collaborator all collaborator Kings Kings and and Queens Queens of Exotic of Exotic Travelers Travelers and and Prestige Prestige Travelers Travelers at the atGrand the Grand Ballroom Ballroom of the ofEl the Dorado El Dorado Royale Royale hotel. hotel.

WhyWhy Kings Kings and Queens? and Queens?

Because Because this year, this year, the Christmas the Christmas GalaGala had had a “Royal” a “Royal” theme, theme, awarding awarding the most the most original original crowns crowns of the of whole the whole Exotic Exotic and and Prestige Prestige kingdom. kingdom.

But surprises But surprises did not did end not end there! there!

Collaborators Collaborators of Exotic of Exotic Travelers Travelers and and Prestige Prestige Travelers Travelers displayed displayed theirtheir hidden hidden talents talents and and became became international international music music starsstars at the at traditional the traditional Miming Miming Contest.

Contest.

Psy, Psy, the Gangnam the Gangnam StyleStyle phenomenon, phenomenon, was was the winner the winner of the of contest, the contest, whilewhile the the guest guest of honor, of honor, Michael Michael Jackson, Jackson, entertained entertained the the audience audience withwith his unforgettable his unforgettable hits. hits.

Among Among glasses glasses of wine, of wine, an exquisite an exquisite dinner, dinner, and and spectacular, spectacular, Mayan Mayan stylestyle decoration, decoration, thusthus highlighting highlighting the importance the importance of Inof In Lak’ech Lak’ech (I am(I another am another you),you), the guests the guests celebrated celebrated Christmas Christmas and and the beginning the beginning of a new of a new era filled era filled withwith happiness happiness and and success. success.

THE THE COUNTDOWN COUNTDOWN FOR FOR THE THE 10TH 10TH ANNIVERSARY ANNIVERSARY OFOF EXOTIC EXOTIC TRAVELERS TRAVELERS July July 25,25, 2012 2012 – July – July 25,25, 2013 2013

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We Weare are only only

months months away away

NEW NEWEXOTIC/PRESTIGE EXOTIC/PRESTIGESALES SALESROOMS ROOMS EL DORADO EL DORADO ROYALE ROYALE A SPA A SPA RESORT RESORT

BY KARISMA

BY KARISMA

EL DORADO EL DORADO SEASIDE SEASIDE SUITES SUITES

BY BY KARISMA KARISMA / HIDDEN / HIDDEN BEACH BEACH RESORT RESORT AU AU NATUREL NATUREL CLUB CLUB

REMODELING REMODELING OURSELVES OURSELVES

OPENING OPENING A LOCATION A LOCATION

The The EDR EDR room, room, in itsin original its original location, location, was was completely completely remodeled, remodeled, in itsinoriginal its original location. location.

VeryVery modern modern and and welcoming, welcoming, withwith the same the same Caribbean Caribbean Sea view Sea view terrace, terrace, so wellso wellloved loved by our by members. our members.

Larger, Larger, filledfilled withwith color,color, and and withwith a a spectacular spectacular view,view, this this is the is the newnew EDSSEDSS salessales roomroom in itsinunique its unique location, location, perfect perfect to serve to serve our our El Dorado El Dorado Seaside Seaside and and HiddenBeach HiddenBeach members. members.

AZUL AZUL FIVES FIVES

BY KARISMA

BY KARISMA

INAUGURATING INAUGURATING A ROOM A ROOM WithWith a view a view to the to the amazing amazing Caribbean Caribbean Sea Sea through through the the scenic scenic windows windows of this of this new new room, room, located located on the on top the floor top floor of the of the panoramic panoramic building building nextnext to the toInfinity the Infinity pool.pool.

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Travel Weekly & TUI

The marketing services office Europa - WMS

Travel Weekly & TUI

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arisma Hotels & Resorts, was recently honored with the distinction “Best Boutique Hotels Chain of 2012”, chosen by the readers of the Travel Weekly magazine, and for the fourth consecutive year.

Karisma Hotels & Resorts beat its competitors, including the Indigo Hotel, the Kimpton Hotels, the Relais Chateaux, the Zoetry Wellness Spa Resorts and the W Hotels Resorts. The winners were chosen through several rounds of votes by the demanding readers of Travel Weekly, the main publication on travels in the industry, and were announced on December 13, 2012, in a gala dinner at the Plaza Hotel in New York.

This award recognizes the best representatives of the industry, destinations and hotels offering a high level of service to their customers. The winners were selected in 59 categories, including airlines, car rental companies, hospitality, railroad companies, cruise lines, and tourist destination sectors.

Karisma Hotels & Resorts named “Best Hotel Boutique Chain” -Travel Weekly 2012-

The Marketing Services office Europa - WMS

T AZUL SENSATORI 4 Diamonds distinction

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ecently, the Azul Sensatori hotel dressed up to receive the 4 Diamonds Distinction granted by the American Automobile Association (AAA), from the hands of Mr. Tony Perrone, Director of AAA in Mexico, after carrying out a comprehensive review of the norms and standards of the amenities, luxuries, and services required by this organization to classify and award this distinction.

Many Congratulations to all of the staff, who on a day to day basis captivate our guests through their attitude and devotion to service.

he Marketing Services office for Europe was officially opened less than a year ago, in March of 2012, and its internally known as the Belgrade Office in Serbia (Europe). his office currently has 8 employees, who make up the support team for all Hotels in Europe. We have the Sales Personnel, made up by Mr. Ivica Petrovic, Sales Director, colleagues Jelena Pavlovic, Sales and Communications Assistant, and Jasmina Marinkovic, Sales Executive for Villas and Luxury Suites. All of them are responsible for the sales of our Hotels in Europe.

Nenadic, Office Director, and her Assistant, Ivana Kitanovic, who, apart from the administration, are responsible for analysis projects, data research, and the various rate assessment tasks.

Also, they will be in charge of global sales and marketing strategies for future hotels operating in Europe. We also have colleagues Srdjan Stupar, Milos Milic, and Gregor Rozanc, who are responsible for developing all of Karisma’s and its affiliate companies’ web sites, together with the personnel at the Miami Offices. And last, but not least, we find Aleksandra

We love to see how we continue to grow as an organization, and have succeeded in crossing the Atlantic in order to reach the ancestral European shores. To all of our co-workers at the Belgrade Offices, we wish you the utmost success in your operations, and thank you for sharing, so we can continue to Know Each Other (Konociéndonos)…

WMS has shared with us some of the photographs depicting themselves and their offices. In these photographs, we can see various pictures of our hotels and their beautiful beaches, as part of their decoration.

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SPA... The New Campaign

SPA... The New Campaign

OUR SPAs The word Naay comes from the Mayan tongue.

It means: Vision or Dream

The word Vassa comes from a Buddhist deep meditation ritual practiced during the Indian Monsoon Its meaning: To be reborn through the rain.

Butterfly

Dragonfly

Meaning: Transformation and connection to what is sacred.

Word from a Latin Acronym:

Salutem per Aquam (SPA) [ Health Through Water ]

Meaning: The Dragonfly lives in water, and invokes change, understanding, and purity.

RITUALS • • • • • • •

WELCOMING ABUNDANCE RITUAL AROMAS RITUAL HOT PADS RITUAL SOUND RITUALS RITUALS WITH FLOWERS, PEARL, AND CRYSTALS RITUALS WITH CANDLES AND ESSENCES MOOD AND ATMOSPHERE RITUALS

INFRASTRUCTURE

Contemporary Design that is pleasing to the Senses · Wide open, subtle and elegant spaces · Facilities that revitalize and relax the body and the mind.

HYDROTHERAPY RITUAL The main therapeutic effect of water (hydrotherapy) is due to its great capacity to store and transmit thermal stimuli (cold-heat). It provokes a cascade of responses in our organism, which can be used in the treatment and/or prevention of multiple ailments.

BENEFITS OF HYDROTHERAPY • Blood circulation • Cleansing the skin • Stimulates cell regeneration • Stimulates the nervous system

“Open your heart and receive these seeds of abundance for your life, dreams, and desires. Relax your mind, your body and your spirit! Open your eyes. Welcome.”

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The Best of the Best

The Best of the Best

The Best

We acknowledge the following collaborators for their effort, dedication, and commitment in their everyday tasks.

CONGRATULATIONS!!

of the Best

OctObeR+DEcembeR OCTOBER

DECEMBER Kitchen - AZB

Ma. Carmen López AZUL BEACH

Patricia Reyes AZUL BEACH

Emilio Martinez AZUL FIVES

Higinio Araujo AZUL FIVES

Mariquita Mendez AZUL FIVES

Jardinero AZUL SENSATORI

AZUL FIVES

Jack Estevez AZUL FIVES

Maintenance - AZB

AZUL SENSATORI

Agustín Valdez EL DORADO MAROMA

Kennenth Martinez EL DORADO MAROMA

Osiel Lazaro EL DORADO MAROMA

José Itza

EL DORADO Royale

Lunch - AZB

Best GSS Dept. (BOH)- December

Best GSS Dept.(FOH)- October - November

Housekeeper - EDM

Human Resources - EDM

EL DORADO Royale

AZUL FIVES

NOVEMBER

Juan Carlos Santiz AZUL FIVES

Best activities Green Globe- October

Octavio Huchim AZUL BEACH

Axel Cortes AZUL BEACH

Israel Kuyoc AZUL BEACH

Felipe Neri AZUL FIVES

Jose Ramiro Cano AZUL FIVES

Yuritzi Cortés

AZUL FIVES

AZUL SENSATORI

Maynor González AZUL SENSATORI

Elena Osalde EL DORADO MAROMA

Osiel Lazaro EL DORADO MAROMA

Fernando Cocom EL DORADO ROYALE

Nallely Uitzil EL DORADO ROYALE

Best GSS Dept.- front - November

AZUL SENSATORI

Pastry Kitchen EDM Best Dept. in Quarter MHA- October

EL DORADO MAROMA

Maintenance - EDM

Best GSS Dept. - (FRONT)- October

Maynor González

AZUL FIVES

Rony Uc

Alfonso Razo

Steward - AZB

Best GSS Dept.(BOH)- November

Juventino Gonzalez Javier Hernandez

Antonio Chan

Best GSS Dept. (BOH) - Quarter

Best GSS Dept. (BOH) - Quarter

Francisco A. Tun Ezequiel May

José A. Lázaro

Steward - AZB

Steward - AZB

Best MHS Dept - Quarter

Sustainability- EDM

Best GSS Dept. (BACK)- Oct / Dec

Quality - EDM

Best GSS Dept. back- October

Osiel Lazaro EL DORADO MAROMA

Laundry- EDM

Best GSS Dept. Back - December

Gym (Villas) - EDR Best Dept. Front - October

Housekeeper (Villas) - EDR Best Department Back - October

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