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Professional Case Study TRC / Kari Cassidy-Diercks

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PROFESSIONAL CASE STUDY

MARKETING, RETENTION &

DEVELOPMENT INITIATIVES

DIRECTED BY KARI CASSIDY-DIERCKS

BRAND & MESSAGING REFRESH

Coordinated a Task Force to redefine and better reflect the vibrancy and true nature of The Rainier Club.

Kari Cassidy-Diercks

DIRECT MAIL CAMPAIGN POSTCARD #1

A/B Test with new Visual Scenes

2,500+ unique website visits

35% Email click through rate Image created for text use

Kari Cassidy-Diercks

DIREC CAMP POST

A/B Test with Peter Rainier

Comment Bubble

4,500+ unique website visits

32% Email click through rate

PRINT ADVERTISING

DIGITAL ADVERTISING

SEATTLE TIMES “MORNING BRIEF” BANNER

Message from Seattle Times - this was one of their best campaigns!

“This campaign performed EXCEPTIONALLY WELL! Our benchmark range (where we primarily see campaigns performing at) is 0.06% - 0.12% Clicksto-Uniques % and this campaign came in at 0.21% - significantly better than we normally ever see with our Morning Brief Display Banner sponsorships! Needless to say, this is a perfect example of how to do campaigns like this right.”

MEMBERS’ NETWORKING REFERRALS

CREATED “ONE-TO-MANY” RAINIER CLUB-HOSTED RECEPTIONS

“One-to-Many” events are Rainier Club–sponsored member receptions designed to make it easy for members to connect their personal and professional networks with the Club

These gatherings are a warm, welcoming way to showcase The Rainier Club’s hospitality and community spirit to your network.

PROMOTIONS

IImplemented two promotions for new members. An engagement credit promotion and a provisional membership “try before you buy” concept titled “The Preview Experience”

APOLOGY RECEPTION FOR EMAIL GLITCH

ONE INVITATION IS PLENTY (WE PROMISE)

210 people received 20 email spams within minutes due to a server error. Not exactly the top of service we were going for.

I wrote an apology email signed by leadership inviting them to an apology reception. Successful response:

52% click through rate and 15 attendees for the reception.

RETENTION AMBASSADOR PROGRAM

I launched a new Ambassador Program, an initiative designed to warmly welcome new members into our community. Each new member is thoughtfully paired with a current member Ambassador, someone who can offer personal introductions, extend invitations to events, and help them feel at home from day one.

The goal is simple: to foster meaningful connections that lead to lasting engagement. While mixers and large events are valuable, there’s nothing quite like a personal connection to help someone feel like they truly belong. This program reflects what makes The Rainier Club so special: our people.

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