Just News Spring 2017

AUSTRALIA

SPRING/SUMMER 2017

STARS SHINE AT THE JUST CUTS ANNUAL FRANCHISE AWARDS SPOTLIGHT ON SONIA AND ROBERT HOLGATE Meet this year’s Australian Franchisees of the Year

JUST CUTS CELEBRATES 200 SALONS AND 27 YEARS IN FRANCHISING Take a look at how our superstar Teams celebrated

WE’VE GOT YOUR SUMMER HAIR SORTED Your new season look is just a cut away!

Exclusive magazine of

IN THIS ISSUE

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JUST CUTS CELEBRATES 200 SALONS AND 27 YEARS OF FRANCHISING Our amazing Stylists threw it back to when Just Cuts began – 1990 – with a weekend of dress ups and salon celebrations

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GIVE THE GIFT OF JUSTICE PROFESSIONAL THIS CHRISTMAS Receive a free toiletries bag when you purchase a JUSTICE Professional Christmas pack

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JUST CUTS GIVES AWAY OVER $40,000 IN 40 DAYS Find out which Clients and Stylists took home the cash

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JUST YOU – THE BRAND NEW JUST CUTS LOYALTY CLUB Download the app and register to receive rewards points, member only perks and much more!

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JUST CUTS FRANCHISE AWARDS 2017 Who took out the top gongs this year?

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SNIPS AND SNAPS AUSTRALIA AND NEW ZEALAND The latest news and updates from our salons

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FAST FIVE WITH OUR FRANCHISEES OF THE YEAR Get to know your amazing Franchisee of the Year winners!

JUSTICE PROFESSIONAL UPDATES, JUST FOR YOU Don’t miss the latest news on our exclusive haircare and styling range

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YOUR SUMMER HAIR SORTED Find the perfect update to your look for your next visit

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THE EMPOWERMENT 4-STEP PROCESS How to WOW every Client, every time!

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HAIR BY CLAIRE Our in-house Stylist brings you up-to-date with this season’s must-have looks and products BE YOUR OWN BOSS, WITH A JUST CUTS KIOSK SALON Ever thought about what it would be like to own your very own salon?

Don’t forget to send your photos to justnews@justcuts.com for a chance to be featured in the next issue of Just News!

A WORD FROM DENIS

Hello!

Dear Owners, Stylists & Clients, It has been an incredibly busy year for Just Cuts and JUSTICE Professional, with so many exciting events, celebrations and updates taking place since our last issue of Just News. So this issue, our last for the year, is packed full with highlights of all this and much more.

Our Academy Team and Franchise Owners have just returned from the Just Cuts Annual Conference in beautiful Phuket, Thailand, where we enjoyed ample networking, team building activities and presentations from some fantastic presenters. We were lucky enough to be able to take home some priceless learnings from our world-acclaimed keynote speaker, Antony Whitaker.

Antony is internationally acclaimed as a gifted, multi award-winning hair stylist-turned-educator, motivator, business coach and bestselling author who was also named Australian Hairdresser of the Year twice. We are thrilled to now be able to implement Antony’s teachings in salons to provide an even better service to our 100,000 Clients across Australia and New Zealand weekly. And we’ll be taking this excellent service to the next level very soon, with an exciting digital development that we can’t wait to share with you. Find out more on page 11.

We are proud to also announce that we have bought back the Just Cuts New Zealand Master Franchise, uniting both countries under our Academy head office Team in Sydney. And now that operations in our brand new JUSTICE Professional warehouse and international distribution centre have been well underway for months, we’re super excited to drive the next phase of our growth in the Southern Hemisphere and take Just Cuts to new heights with our New Zealand Teams.

Speaking of heights, I’ll be ziplining between two 47-storey skyscrapers in October to help Wesley Mission raise $1 million for charity. Check out our Facebook page for photos from the day – if I’m brave enough to share them with you!

Finally, as we head into the festive season, I would like to wish all our Clients, Stylists and Franchise Owners a wonderful and safe Christmas. Denis, the Academy Team and I all look forward to sharing more exciting times with you in the new year!

Amber

Can you believe that Just Cuts has been in the business for 27 years now? In September, we celebrated opening 200 salons in this time with dress ups and celebrations in salons all over Australia and New Zealand. You’ll see photos of the festivities on the next few pages and get a glimpse into the kind of culture we foster at Just Cuts – one of rewarding and celebrating our Stylists’ and Franchise Owners’ amazing achievements.

I couldn’t be prouder of each and every one of you. We couldn’t have reached this milestone without you!

I would also like to take this opportunity to thank our first ever Franchise Owners, Leigh-Anne and Greg Brosens, who opened Just Cuts Engadine in New South Wales in 1990 and still own the salon today!

And of course, I want to thank our loyal Clients in Australia and Zealand. It’s you that we do this for each and every day. You’ve grown up with Just Cuts, visiting us as children for your complimentary baby’s first haircut and now we have the privilege of seeing you bring your own children in today. It’s wonderful to see and proves that we’re really in the business for the long haul. We look forward to continuing to impress you with another 27 years of service, and more beyond that!

Keep up the fantastic work, everybody!

Until next time,

Denis

WE’RE ONLY A CLICK AWAY Connect with Just Cuts now to stay up-to-date with exclusive offers and promotions, the latest news, hot hair styling tips, plus much more!

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youtube.com/JustCutsTV

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instagram.com/justice_professional

LinkedIn – Just Cuts Franchising 3

JUST CUTS CELEBRATES 200 SALONS AND 27 YEARS IN FRANCHISING FROM FRIDAY 15 TO SUNDAY 17 SEPTEMBER, WE CELEBRATED A PRETTY AMAZING ACHIEVEMENT – 27 YEARS OF FRANCHISING AND 200 SALONS ACROSS AUSTRALIA AND NEW ZEALAND – WITH CELEBRATIONS TAKING PLACE IN ALL OUR SALONS. We kicked it back to the year Just Cuts Franchising all began – 1990 – with Stylists donning custom made, retro Just Cuts visors, fashion that was all the rage in the nineties, plus big hair to boot to create a unique and exciting visit for all Clients who walked through our salon doors.

Just Cuts is proudly Australian owned, is the largest and most successful hairdressing company in the Southern Hemisphere and we have over 3,000 qualified hairdressers across Australia and New Zealand. This year, we opened our 200th salon in Mandurah, WA, as well as our $3 million warehouse and international distribution centre in Caringbah, NSW. We also bought back the Just Cuts New Zealand Master Franchise, uniting both countries under our Academy head office Team in Sydney. It’s a far cry from our humble beginnings with just one salon in the Sutherland Shire.

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WE’VE MADE SOME PRETTY INCREDIBLE CONTRIBUTIONS TO THE COMMUNITY AND INDUSTRY OVER THE PAST 27 YEARS. HERE ARE JUST A FEW THAT WE’RE PROUD TO BE ABLE TO SHARE WITH YOU: • Just Cuts Franchising was founded in 1990 on a fixed price, no appointment system which changed the hairdressing business model and entire industry completely • Just Cuts partnered with the Royal Flying Doctor Service of Australia in 1998 and has raised over $400,000 for the cause through various fundraising initiatives and in-salon donation boxes since • Just Cuts was the official hairdresser of the Sydney 2000 Olympics • Our exclusive haircare and styling range, JUSTICE Professional, was launched in 2013 and has seen 40% year-on-year growth since • Just Cuts CEO and Founder, Denis McFadden, was inducted into the Franchising Hall of Fame in 2013 • Just Cuts set a new Guinness World Record for the most number of haircuts conducted in eight hours for the Wesley Mission event, Wesley Haircut for Homelessness, to raise awareness about the issue of homelessness during Homeless Person’ Week in 2013 • Our $3 million JUSTICE Professional warehouse and international distribution centre was opened by Treasurer the Hon. Scott Morrison MP in May 2017 • Just Cuts Franchising was named in IBISWorld’s Top 500 private companies in 2015 and 2017

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HERE’S WHAT OUR STYLISTS HAD TO SAY ABOUT THE FLASHBACK CELEBRATIONS… This is amazing. It takes me back to my generation!

Our Team loves the caps – the bright colours are so pretty!

We’re really excited to do something different. It’s always nice to do something out of the ordinary!

You can really feel the positivity in the Team. It’s boosted everyone’s morale!

We love it and would definitely like more dress up fun!

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GIVE

THE

GIFT OF $3995 SAVE $26

Receive a FREE toiletries bag valued at $1595 when you purchase a JUSTICE Professional Christmas gift pack ™

*

* Offer valid from Monday 23rd October on selected JUSTICE Professional™ products and at participating Just Cuts™ salons while stocks last. This offer cannot be used in conjunction with any other offer or promotion.

JUST CUTS GIVES AWAY

OVER $40,000 IN 40 DAYS! 31 JULY 2017 Mahra and Jan Just Cuts Hervey Bay, QLD

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8 AUGUST 2017 Carol and Jessica Just Cuts Bateau Bay, NSW

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MAHRA, JAN AN

D SHARON

CAROL

FROM JUST CUT S HERVEY BAY, QLD

1 AUGUST 2017 Chris and Mayumi Just Cuts Sydney Central Plaza, NSW

2 AUGUST 2017 David and Karen Just Cuts Warrawong, NSW

STYLIST FR OM JUST CU BAY, NSW, TS BATEAU WITH A ST YLIST

2 JESSICA

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TS BATEAU

OM JUST CU

STYLIST FR BAY, NSW

9 AUGUST 2017 Colleen and Ellen Just Cuts Armidale, NSW

10 COLLEEN

3 AUGUST 2017 Linda and Angela Just Cuts Strathpine, QLD

4 AUGUST 2017 Nikki and Anita Just Cuts Kings Meadows, TAS

5 AUGUST 2017 Peter and Mel Just Cuts Coffs Harbour, NSW

6 AUGUST 2017 David & Julie Just Cuts Victoria Gardens, VIC

7 AUGUST 2017 Simon and Jessica Just Cuts Gosford, NSW 8

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BARBARA

CUTS KAWANA, CLIENT OF JUST LIST QLD, WITH A STY

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11 AUGUST 2017 Anita and Sheerene Just Cuts Kingston, TAS

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12 AUGUST 2017 Shweta and Jennifer Just Cuts Highpoint, VIC

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10 AUGUST 2017 Barbara and Kelly Just Cuts Kawana, QLD

13 AUGUST 2017 Gagandeep and Linda Just Cuts Doncaster, VIC

DAMIEN

TS OM JUST CU WINNER FR YLIST , WITH A ST NARELLAN

14 AUGUST 2017 Damien and Diana Just Cuts Narellan, NSW

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S ARMIDALE, CLIENT OF JUST CUT S NSW, WITH STYLIST

Congratulations to all the winners in our recent Win Your Cut of $40,000 national promotion that ran in our Australian salons.

Every day for 40 days, we gave away $1,000 to one lucky Client when they visited any participating Just Cuts salon for a Style Cuts cut or purchased any JUSTICE Professional product.

That’s a whopping $40,000! And it got even better – the Stylist who assisted the daily Client winner also won $250 cash.

Thank you to everyone who visited our salons during this exciting promotion!

15 AUGUST 2017 Hitesh and Kaling Just Cuts Melbourne Central, VIC

16 AUGUST 2017 Carl and Sara Just Cuts Karrinyup, WA

17 AUGUST 2017 Penny and Nikki Just Cuts Mt Gravatt, QLD

18 AUGUST 2017 Sharne and Joey Just Cuts Canberra Centre, ACT

19 AUGUST 2017 Phillip and Rita Just Cuts Plenty Valley, VIC

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23 AUGUST 2017 Will and Michelle Just Cuts Seaford, SA

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24 AUGUST 2017 Brodie and Sheerene Just Cuts Kingston, TAS

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25 AUGUST 2017 Natalie and Kerry Just Cuts Mango Hill, North Lakes, QLD

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26 AUGUST 2017 Josh and Sotiria Just Cuts Victoria Gardens, VIC

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27 AUGUST 2017 Leanne and Madonna Just Cuts Gladstone, QLD

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RITA AND PAUL

WINNERS FROM JUST CUTS PLENTY VALLEY, VIC

20 AUGUST 2017 Jamie and Sharon Just Cuts Booragoon, WA

21 AUGUST 2017 Bianca and Christina Just Cuts Woodgrove -Melton, VIC

22 AUGUST 2017 Sue and Celina Just Cuts Elanora – The Pines, QLD

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28 AUGUST 2017 Steven and Sunny Just Cuts Marrickville, NSW

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29 AUGUST 2017 Lucas and Jody Just Cuts Glenorchy, TAS

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30 AUGUST 2017 Karen and Pia Just Cuts Shellharbour, NSW

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KAREN WINNER FROM JUS T CUTS SHELLHARBOUR, NSW , WITH STYLISTS

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Here’s what our lucky Client and Stylist winners are saying...

1 SEPTEMBER 2017 Ann and Kelly Just Cuts Marion, SA

“The prize money arrived in my account overnight. I just want to say thank you!

It was certainly a shock and it was great to win something.”

Chris Winning Client from Just Cuts Sydney Central Plaza, NSW “I cannot thank you enough! It seriously could not have come to me at a better time!”

Kelly Winning Stylist from Just Cuts Kawana, QLD

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31 AUGUST 2017 Chris and William Just Cuts Westfield Knox, VIC

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“I was greatly surprised when I opened my email and received your good news. It’s my birthday today too, so this is the perfect gift. Thank you so much for your promotion, I feel really blessed.”

Maria Winning Client from Just Cuts Miranda, NSW “I was so excited when I received a call from you yesterday! I also received great feedback from the winning Client. I’m so happy!”

Tomoko Winning Stylist from Just Cuts Miranda, NSW “Thank you so much, this has made my week!”

Kelly Winning Stylist from Just Cuts Marion, SA 10

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MARIA AND TOMO

JUST CUTS WINNERS FROM MIRANDA, NSW

3 SEPTEMBER 2017 Lynn and Julia Just Cuts Ocean Keys-Clarkson, WA

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“Thank you so much. I am very excited about winning this prize!”

Phil Winning Client from Just Cuts Plenty Valley, VIC

“Thank you very much for the opportunity to work at Just Cuts. And for the winning prize too!”

Sotiria Winning Stylist from Just Cuts Victoria Gardens, VIC

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2 SEPTEMBER 2017 Maria and Tomoko Just Cuts Miranda, NSW

“Thank you, I really can’t believe it. I’m so excited!”

Linda Winning Stylist from Just Cuts Doncaster, VIC

“I’m so excited I won! And I’m sure my Stylist Jamie was too. Jamie has been looking after his 2-year old son for the past 10 weeks as his wife gave birth to their new daughter prematurely at 25 weeks, so this I’m sure is an added bonus.

Many thanks!”

Sharon Winning Stylist from Just Cuts Booragoon, WA

CHRIS AND WILLIA

WINNERS FROM JUS T CUTS KNOX, VIC

CLIENT FROM JUST CUTS OCEAN KEYS, WA, WITH STY LIST JULIA

4 SEPTEMBER 2017 Jaime and Leanne Just Cuts Warringah Mall, NSW

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JAIME

WINNER FROM JUST CUTS , WARRINGAH MALL, NSW WITH A STYLIST

6 SEPTEMBER 2017 Pamela and Emma Just Cuts Stockland Rockhampton, QLD

5 SEPTEMBER 2017 Geoff and Robyn Just Cuts Engadine, NSW

38 7 SEPTEMBER 2017 Dragan and Veronica Just Cuts Warrawong, NSW

8 SEPTEMBER 2017 Jed and Carmen Just Cuts Wendouree, VIC

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JUST CUTS APP AND JUST YOU LOYALTY CLUB

Coming in November Download the Just Cuts app and register to become a member of our exclusive loyalty club, Just You, and you’ll be able to join the salon queue from anywhere with Online Check-In. Plus, you’ll receive $5 to use on any service or product of your choice!

Visit www.justcuts.com/justyou to find out more.

$5 OFF, JUST FOR YOU! Because we all love freebies…

Download the Just Cuts app from November and register to receive a $5 voucher to go towards your next service or JUSTICE Professional purchase.

HOW TO JOIN THE CLUB? OPTION 1

OPTION 2

OUR TOP PICK! Download the Just Cuts App

Pick up your Just You Loyalty Club card from your local Just Cuts salon

Download the new app so you can join the Just You Loyalty Club and begin collecting points on your next Just Cuts visit.

We also have the option for you to ask your friendly Just Cuts Stylist to sign you up in salon and you’ll receive your very own Just You Loyalty Club card.

Just You! HOW IT WORKS

$1 = Scan your Just You loyalty card or the digital card in your app every time you visit a Just Cuts salon.

200 points = $10 off any service or JUSTICE Professional product.

What is Online Check-In? With Online Check-In, you’ll love being able to view the wait times of your nearest Just Cuts salons, then join the queue at the location of your choice, all remotely through the app. Too easy!

Perhaps you’re after a quick haircut on your lunch break or after your grocery shop and want to see how long the wait is at your local Just Cuts salon. Or maybe you’d like to check one of the kids in for a trim while you’re waiting for the school bell to ring. Whatever your need, Online Check-In is for you!

When you become a Just You Loyalty Club member, you’ll receive: • Rewards points each time you get a haircut or purchase a product that will go towards member only perks • Exclusive access to exciting promotions • A free shampoo with relaxing scalp massage on your birthday – who doesn’t love birthday gifts?

And much more! All you have to do is sign up. * Please note, this app will be available on iPhones only.

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The Just Cuts Franchise Awards are all about recognising and celebrating the hard work and commitment of our Franchise Owners, Stylists and salons in both Australia and New Zealand.

This year’s winners were announced at the recent Just Cuts Annual Conference held in sunny Phuket, Thailand. Read on to find out who took out the top gongs!

AUSTRALIAN FRANCHISEES OF THE YEAR SONIA AND ROBERT HOLGATE Just Cuts Tuggeranong, Just Cuts Canberra Centre and Just Cuts Gungahlin, Australian Capital Territory

NEW ZEALAND FRANCHISEES OF THE YEAR

KORENA LIM Just Cuts Coastlands, New Zealand

AUSTRALIAN CLIENT CHOICE AWARD

PAUL AND LAURIE BROOMHALL Just Cuts Wanganui, Just Cuts Coastlands and Just Cuts New Plymouth

GEORGE PHILLIPS Just Cuts Chermside, Just Cuts North Lakes-Mango Hill and Just Cuts Strathpine, Queensland

AUSTRALIAN LOCAL AREA MARKETING AWARD

NEW ZEALAND CLIENT CHOICE AWARD

JOHN APOSTOLOU Just Cuts Knox City, Just Cuts Doncaster-The Pines, Just Cuts Plenty Valley and Just Cuts Mildura, Victoria

PAUL AND LAURIE BROOMHALL Just Cuts Coastlands, New Zealand

NEW ZEALAND LOCAL AREA MARKETING AWARD

JOHN APOSTOLOU Just Cuts Knox City, Just Cuts Doncaster-The Pines, Just Cuts Plenty Valley and Just Cuts Mildura, Victoria

PAUL AND LAURIE BROOMHALL Just Cuts Wanganui, Just Cuts Coastlands and Just Cuts New Plymouth, New Zealand

AUSTRALIA AND NEW ZEALAND JUSTICE PROFESSIONAL EMPOWERMENT WINNING SALON OF THE YEAR RHYS WAGHORN AND CHRISTINE EID WAGHORN Just Cuts Woodgrove-Melton, Victoria

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NEW ZEALAND JUSTICE PROFESSIONAL STYLIST OF THE YEAR

AUSTRALIAN WOW BEST PRACTICE AWARD

NEW ZEALAND WOW BEST PRACTICE AWARD AROHA INGRAM Just Cuts Johnsonville, New Zealand

AUSTRALIAN MOST IMPROVED AWARD KATHY ROBINSON Just Cuts Warriewood and Just Cuts Balgowlah, New South Wales

AUSTRALIAN JUSTICE PROFESSIONAL STYLIST OF THE YEAR

NEW ZEALAND MOST IMPROVED AWARD

WENDI (NHI-NGUYEN) Just Cuts Woodgrove-Melton, Victoria

AROHA INGRAM Just Cuts Johnsonville, New Zealand

FAST FIVE WITH YOUR FRANCHISEES OF THE YEAR AUSTRALIAN FRANCHISEES OF THE YEAR

both been brought up in family businesses. We loved the Just Cuts concept and business model. We saw it as an opportunity to build a financial future for our family and to provide opportunities for others who would join our journey.

SONIA AND ROBERT HOLGATE

What is your favourite thing about being a Just Cuts Owner?

Owners of Just Cuts Tuggeranong, Just Cuts Canberra Centre and Just Cuts Gungahlin, Australian Capital Territory When did you first join the Just Cuts Franchise Owner community?

Sonia joined Just Cuts in 1996 as a Stylist for Monica and John at Just Cuts Woden. We purchased our first salons (Tuggeranong and Queanbeyan) in 2004 and opened Gungahlin in 2005 and Canberra Centre in 2012.

What inspired you to become a business owner with Just Cuts?

We always wanted to own our own business, having

NEW ZEALAND FRANCHISEES OF THE YEAR PAUL AND LAURIE BROOMHALL Owners of Just Cuts Wanganui, Just Cuts Coastlands and Just Cuts New Plymouth When did you first join the Just Cuts Franchise Owner community?

We bought our first salon in 2012 in Wanganui, our home town. We ran the business while still working full time jobs.

A year later we purchased Coastlands and in February 2017 we purchased New Plymouth. All three salons are located on the west coast of the North Island of New Zealand What inspired you to become a business owner with Just Cuts?

We were looking for a good business and the franchise system of Just Cuts impressed us, leading to the first salon purchase. While running these businesses is a full time job, it can be done with only one or two people. It is a people business so we get lots of daily interaction with Clients, Stylists, suppliers and more.

We love having the opportunity to help Team Members develop personally and professionally. We like to share our time and business knowledge with each other and always have fun with the other Franchisees. We also love the freedom to make our own business choices.

What has been your highlight so far?

Building our businesses, our personal growth and being acknowledged as the 2017 Franchisees of the Year. Really, we’re just grateful for everything!

And your biggest challenge?

Maintaining growth and sustainable businesses and motivating our Teams to create a successful future for everyone.

What is your favourite thing about being a Just Cuts Owner?

There are a number of favourites: working with such good, talented Stylists and networking with the other Franchise Owners who are all so happy to share their knowledge and experiences. The Just Cuts system is so good – everything works very well. We hope to manage these businesses for many years to come and look forward to the future challenges and changes that this will bring.

What has been your highlight so far?

The conferences are always a highlight of the year because we hear from really inspiring speakers and we get to network with the other Franchise Owners, who always have lots of ideas for promoting the business. We love that there are always new products or systems to keep us ahead in the industry.

Winning Franchisee of the Year is definitely a major highlight. And also winning both mall and business awards for the salon’s achievements and excellent customer service.

And your biggest challenge?

All our salons are in provincial areas, which is always a challenge when it comes to recruitment.

We live in Wanganui, so our first salon is at home, but the other two are a two hour’s drive north and south. We visit them on a regular basis, but the way Just Cuts franchises work ensures that all Stylists know what is expected of them and the Team Leaders run the salons very well.

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NEW ZEALAND

SNIPS & SNAPS Want to see your Team featured in Just News? Send your photos, along with a short description, to justnews@justcuts.com and keep an eye out for the next issue!

Just Cuts NorthWest in Auckland just ran the most wonderful promotion, giving away a trip to Rarotonga to one lucky Client! Here is that Client, Tracy Chamberline.

Also pictured is Heather, Tracy’s Stylist, who also won a prize! Congratulations, Tracy and Heather!

Paul and Laurie Broomhall are the proud Owners of Just Cuts Wanganui, Coastlands and New Plymouth and recently ran a creative style competition amongst their salons. Congratulations to Liscelle from Just Cuts New Plymouth on winning with this amazing style! Liscelle is pictured here with her sister rocking the style she created.

Here are a few wonderful Stylists from Just Cuts Wanganui, dressed up for their recent Winter White Weekend. They were giving away tattoo stickers to Clients during the last weekend of the school holidays. Pictured left to right are Kristy (Team Leader), Thomas, Uriah and Elise. Go Team!

Here’s a true Just Cuts fan!

Whether Heather is in New Zealand or Australia, she only ever visits Just Cuts salons for cuts, shampoos, blow waves and to buy her favourite JUSTICE Professional products. Heather has visited our salons in Auckland, Brisbane, Indooroopilly, Pukakoe (pre-fire), Northlands and most recently The Hub, Hornby. And those are just the salons she can remember! Here she is at The Hub, Hornby, with our fabulous Stylist, Casey Egan-Beach.

AUSTRALIA

SNIPS & SNAPS At Just Cuts, we’re all about Empowering our Clients! Just Cuts Stylists are passionate about our Clients’ hair and recently attended retail training events across the country to ensure that we can continue to bring our Clients the best service, every time. Here are some snaps from the events.

What’s your home haircare solution? Get Empowered by asking your Stylist today and make sure you receive a Prescription Pad of your custom haircare suggestions every visit!

Team Members from Sonia and Robert Holgate’s Canberra salons Adelaide Retail Training

Josh Barnett, Just Cuts National Sales and Training Manager Melbourne Retail Training 16

KEEP UP-TO-DATE WITH THE LATEST

NEWS JUSTICE PROFESSIONAL SILVER STYLING MOUSSE IS MAKING A COMEBACK Due to popular demand, Silver Styling Mousse will be hitting shelves again very soon! The product will be available in Australia and New Zealand from November, so keep an eye out. This rich, textured whipped mousse creates all-day hold, long lasting shine and volume, without weighing your hair down. It also acts as a heat protectant, perfect to use for thermal styling. And while it can be used for styling any colour of hair, it can also be used to maintain toned highlights, hair with ash tones and grey hair.

HOW TO APPLY Shake well before each use, apply to hair from mid-lengths to ends and style as desired.

YOUR PERFECT TRAVEL COMPANION Look no further, we’ve found your perfect travel companion. These mini versions of our bestselling JUSTICE Professional Platinum Conditioning Shampoo and Repairing Conditioner are great for tossing into your toiletries bag for an overnighter or big trip. They energise hair with active botanicals to improve the quality and condition of your hair. Who said you need to let go of your usual haircare routine just because you’re travelling?!

The shampoo contains keratin protein to instantly repair and strengthen damaged, brittle and dry hair. It works together with the platinum powered conditioning and moisture locking properties of beet extract and olive oil for deeply nourished hair.

The conditioner contains the silky properties of jojoba oil with beet extract and corn starch amino acids to smooth the hair cuticle, detangle and add moisture and vitality back into the hair to create silky, shiny and smooth locks.

HAPPY 4TH BIRTHDAY, JUSTICE PROFESSIONAL! JUSTICE Professional is our range of salon quality, paraben free haircare and styling products stocked exclusively in all Just Cuts salons. We launched the range in 2013 after listening to the requests of our Clients who asked for products they could use at home to maintain the Style Cuts cuts they received in our salons. We drew on our network of 3,000 Stylists for advice on what products they would like to use in Salons and JUSTICE Professional was born!

In just four years, our range has grown to 23 products, plus our new Home Hair Colour line which features 20 fashion colours. And earlier this year, we opened our brand new, custom built, 400-pallet capacity warehouse in Sydney after outgrowing our previous warehouse arrangement.

It’s been a hugely successful four years for and we couldn’t have done it without our amazing Franchise Owners, Stylists and Clients. So, thank you for helping make JUSTICE Professional such a success!

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The hair styles everyone will want this season Whatever your hair length, type or cut, there’s a look for everyone with our round up of the styles we’re predicting to big this season.

If you’re ready for a change, there’s no better time than now!

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Bleached Buzz Cuts From Katy Perry to Cara Delevigne, pop stars to actresses, the A-list are all loving a bleached blonde buzz cut. Why not give a short crop a try? Keep it edgy with texture and retain femininity with the blonde hue. This look isn’t for the faint hearted and your face shape should be taken into consideration when you decide on the length. For a rounder face, keep it a little longer on top to elongate the face. Conditioning is key to this look – if your hair looks shiny, glossy and healthy, it’ll definitely look better than a dull and dirty look. Take any brass tones out of your hair colour by using JUSTICE Professional’s Perfect Violet Shampoo regularly.

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Boyish Hair If you’ve got angular features, you can definitely embrace the androgynous look this year. Rest assured that this look isn’t just suited to high cheekbones and sharp jawlines – a dramatic hair change can help transform any face shape completely. The softer your face, the stronger and more angular cut you can go for and vice versa. If you’re opting for this look, remember that it can take a couple of years to get to shoulder length or longer. But if you love change, this one is definitely for you!

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Curly Faux Perms The warmer weather can wreak havoc with your hair, resulting in flyaway curls and kinks no straightener can tame. So, it’s time to embrace wild curls in a big way! Have fun with your curling tongs and make your curls exaggerated and tight.

Don’t forget to set your look with JUSTICE Professional’s Firm Hold Hairspray for allday stay with no frizz. Don’t be scared to use a lot – the more, the better!

A Natural Look Au-naturel hair is all the rage this season. Let your natural curl shine and opt for an easy-wear cut the next time you’re in salon – there’s no need for straightening with this look. Add some definition to your curls with JUSTICE Professional’s Curl Crème and you’re ready to go.

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Ribbons Ribbons are officially back and we couldn’t be more excited about it!

They’re so versatile and add a feminine touch to any occasion. We love a little ribbon loosely tied in a low pony tail either straight back or with a classic centre parting.

Or mix it up with a side part for added glam!

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The Bardot Fringe Why not take a leaf out of the books of Chloe Grace Moretz, Penelope Cruz, Taylor Swift and Goldie Hawn with a brand new fringe. The key to this look is finding the right style for your face. Have a consultation with your Just Cuts Stylist so they can assess your face shape and determine the perfect fringe for you.

When cut well, a fringe can work wonders and create a great focal point for your face.

Super Straight To perfect this look, it’s all about getting your prep right. Start with freshly washed and beautifully conditioned hair. Then squeeze a small amount of JUSTICE Professional’s best-selling Smooth & Groom into your palm and distribute evenly into damp or dry hair from roots to ends. Layer the product into your hair to create stronger results and more control. Dry hair and reapply to the ends to add definition. Using your hairdryer, blow dry from root to tip with the air flow pointing down the hair shaft towards the ends. Create a strong middle or low side part, then use your straightener on the lowest heat setting to calm any kinks. Finish with a generous spray of JUSTICE Professional’s Firm Hold Hairspray and you’re set!

The Modern Bob To bob will never go out of fashion, but rather than the classic cut, this season it’s all about a shorter back and longer sides with soft layered texture throughout to enhance the movement of the haircut. Finish your look with JUSTICE Professional’s Workable Hair Spray for medium hold and a textured, more relaxed look.

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Twisted Up Do Twisted up dos are this season’s update on the classic braid. Think more Khaleesi and less boho bride for an edgy take on a classic up do. The best bit? It’s easy to do. If you’re not a pro when it comes to braids, then twists are bound to be your best friend. Split a bun into three parts and twist each section into a knot for a different look. Or simply swap out braids for twists to pull your hair back into a pony tail.

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THE EMPOWERMENT TOP 20 EMPOWERMENT WEEKLY RESULTS Every week, we announce the Top 20 Empowerment Salons to all our Franchise Owners and Team Leaders in the JUSTICE Professional Weekly Wrap e-newsletter. Here’s an example of what it looks like. How is your salon performing? Make sure you ask your Franchise Owner or Team Leader today!

1 Step 1: Inform!

Inform the Client every time you apply product to the Client’s hair. Use product on all Style Cuts cuts Clients, this includes ‘Shampoo & go’, a ‘dry off’ or Blow Wave Clients.

AT THE BASIN: • Shampoo & conditioner - Identify the product

AT THE STYLING STATION: • Styling & finishing - Explain the What, How and Why

“ I am now going to finish your hair for you.

“

2

Inform the Client when you have finished the Style Cuts cut by saying:

Step 2: State the Action!

While indicating to the Tester stock shelf.

Always state the action, don’t ask a question.

Explain the What, How & Why! Then place the tester on the work bench, in front of Client with the Tester sticker facing forward.

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T 4-STEP PROCESS

4

We always recommend a shampoo product even if the Client has not had one in salon today.

After the recap, return your back mirror to drawer. Step to the side of the Client and ask:

“ Would you like to take any of these products with you today?

Yes.. . “ Fantastic “ No, not today... “Fantastic “

Just check out!

“

The Question!

“

“

Step 4:

TIP: Remove the cutting cape after this step.

You then have the option to fill in a Prescription Pad for the Client and/or to recommend a sample sachet to take home.

“ Thank you Mary, this is your Style Cut 7-Day Guarantee. We will see you again in 5-6 weeks.

“

Recap!

Tell the whole story of the cut, styling and finishing.

“

Step 3:

“

3

Once the Style Cuts cut service is complete, recap the whole service today using your back mirror.

This is where you can use your Empowerment tools such as Sample Sachets / Prescription Pads (home haircare recommendation) also explain any current in salon promotions.

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Hair by Claire Hot tips and trends brought to you by the fabulous Claire Lavelle, our in-house Hair Stylist and Operations and Training Coordinator.

Spring has sprung!

Spring isn’t just the time to freshen the house – it’s time to get your hair ready for the spring carnivals and summer events where you can unleash beautifully healthy hair! Support the condition of your hair by using JUSTICE Professional Protein Spray as a daily wearable treatment! Apply it to damp or dry hair to deposit vital ingredients required for strong, healthy, shiny hair. Remember: the longer your hair, the more attention it needs to keep your hair looking vital, healthy, strong and most importantly, beautiful Along with delivering the essential protein and moisture, this product contains a UV filter and thermal protectant to protect your hair from harsh UV rays and damage from everyday thermal tools, like your blow dryer or straightening iron. Both these factors can age hair, creating porous, dull locks and even damage mid lengths and ends. Protein repairs and strengthens, while moisture ingredients add elasticity and vigour back to hair, smooth the cuticle and add shine. What’s not to love?!

Looks the celebs are loving Celebs rocked styles that were soft, with loose waves, loose pony tails and healthy straight and shiny hair on full display at the Emmy’s. Speak to your Just Cuts Stylist to discover your JUSTICE Professional solution to create these looks at home.

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Sunshine is great, but can remove tone from your hair (natural or coloured) and expose a warm undertone. To correct this, use JUSTICE Professional Perfect Violet Shampoo.

Its temporary violet pigments counteract brassy warm tones and freshen and brighten grey or white hair. This product will help maintain an even colour tone, strengthen, condition and add shine with protein delivered to the hair. Use weekly for strong results and always follow with a recommended conditioner from the JUSTICE Professional range. Now, thanks to JUSTICE Professional, you and your hair are ready for the longer days of sunshine and fun… Enjoy!

BE YOUR OWN BOSS, WITH A JUST CUTS KIOSK SALON! Ever thought about what it would be like to own your very own Just Cuts?

Just Cuts kiosk salons require a significantly lower initial investment from Franchise Owners. In fact, you can get your own business up and running from just $85,000!

The Just Cuts Kiosk salon is a new concept design to traditional salon formats. Designed as smaller compact sites, Kiosk salons are positioned in prominent, high foot traffic flow areas within shopping centres.

All Kiosk salons are designed to the same high standards as regular Just Cuts salons, however with the added benefits of shorter term leases, plus they require less regular maintenance and upkeep.

What are the key benefits of owning a Just Cuts kiosk?

• Fixed franchising fees, short term leases and flexible finance options • Like all our Franchise Owners, you’ll also have the ongoing operational, business and marketing support of our expert Academy Team • Designed to cater for whole families, with four cutting stations and five Team Members onsite most days • Modelled around the same no appointment system as a regular Just Cuts salon, but with the added benefit of convenient positioning • Less maintenance and upkeep • Only 49 sites available Australia wide • Business coaching and ongoing support • Exclusive access to JUSTICE Professional retail brand, made in Europe • Positioned in prominent, high traffic flow areas in shopping centres • Clients now have even easier access to a quality Style Cuts cut while running errands or grabbing a bite to eat in the shopping centre when it suits them

GET YOUR CUT TODAY! If the Just Cuts kiosk salon sounds like a smart and exciting investment to you, please complete the franchise enquiry form on the website www.justcuts.com/franchising/ or contact Luke Manning on 0439 130 499.

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Just come in to your nearest salon today!

Australia ACT & Surrounds - Belconnen / Canberra Centre / Erindale / Fyshwick NOW OPEN / Gungahlin / Majura Park / Manuka / Tuggeranong / Weston Creek / Woden

South Australia - Adelaide / Arndale / Colonnades / Elizabeth / Marion / Modbury / Newton / Salisbury / Seaford / West Lakes

NSW Sydney Metro - Balgowlah / Blacktown / Bondi Junction (2 locations) / Broadway / Burwood / Campbelltown / Carnes Hill / Castle Hill (2 locations) / Chatswood (2 locations) / Engadine / Fairfield / Gordon NOW OPEN / Hornsby / Leichhardt / Liverpool / Marrickville / Miranda / Narellan / Northbridge NOW OPEN / Pagewood / Parramatta / Penrith / Randwick / Richmond / Rockdale / Roselands / Rouse Hill / Sydney Central Plaza / Sylvania / Top Ryde / Warriewood / Warringah Mall

Tasmania - Devonport NOW OPEN / Eastlands / Glenorchy / Hobart / Kings Meadow / Kingston / Launceston

NSW Country - Albury / Armidale NOW OPEN / Ballina / Bateau Bay / Batemans Bay / Bathurst / Charlestown / Coffs Harbour / Corrimal / Dapto / Dubbo (2 locations) / Erina (2 locations) / Figtree / Forster / Glendale / Gosford / Grafton / Greenhills / Jesmond / Kotara / Lake Haven / Lake Macquarie / Lavington / Lismore / Mittagong / Newcastle / Nowra NOW OPEN / Orange / Port Macquarie (2 locations) / Queanbeyan / Raymond Terrace / Richmond / Salamander Bay / Shellharbour / Singleton / Tamworth / Taree / Tuggerah / Tweed Heads / Wagga Wagga / Warrawong / Wollongong / Woy Woy / Wyong Queensland - Bundaberg / Broadbeach / Burleigh Heads / Cairns (3 locations) / Carindale / Chermside / Cleveland NOW OPEN / Elanora / Gladstone NOW OPEN / Helensvale / Hervey Bay / Indooroopilly / Ipswich / Kawana / Logan Hyperdome NOW OPEN / Mackay / Mango Hill / Mt Gravatt / Mt Ommaney / Mt Sheridan / Pacific Fair / Robina / Rockhampton (2 locations) / Springfield / Strathpine / Toowoomba (2 locations) / Townsville (3 locations) / Underwood

Northern Territory - Casuarina

Victoria - Bendigo / Brandon Park / Delacombe NOW OPEN / Doncaster / East Doncaster / Epping / Frankston / Greensborough / Knox / Lilydale / Maribyrnong / Melbourne (2 locations) / Melton / Mildura NOW OPEN / Plenty Valley / Point Cook / Ringwood / Shepparton / Southland / Tarneit NOW OPEN / Taylors Lakes / The Glen OPENING SOON / Victoria Gardens / Waurn Ponds / Wendouree / Werribee / Williams Landing / Wodonga Western Australia - Booragoon / Cockburn / Hillarys / Innaloo / Joondalup / Karrinyup / Mandurah NOW OPEN / Morley / Ocean Keys / Perth / Warwick / Whitford City

New Zealand North Island - Albany / Auckland - North West / Auckland-Botany Downs / Auckland-Glenfield / Auckland-Henderson / Auckland-New Lynn / Auckland-St Lukes / Auckland-Sylvia Park / Bethlehem / Coastlands / Hamilton - The Base / Hamilton-Chartwell / Hastings / Mount Maunganui / New Plymouth / Palmerston North / Wanganui / Wellington-Johnsonville / Wellington-Queensgate South Island - Dunedin / Riccarton (Christchurch) / Hornby (Christchurch) / Northlands (Christchurch) / The Palms (Christchurch) NOW OPEN

Just Cuts™ suppliers AGL, energy supplier – Erik Klose – 02 8412 2241 // Comfortel, Cutting Chairs and Basins – Shaun Madden – 02 9545 4545 // Finsbury Green, David Maroney – 02 9662 2600 // SNAP Caringbah NSW (02) 9524 8079 // SNAP West Melbourne VIC (03) 9322 1999 // SNAP Adelaide SA (08) 8232 0201 // SNAP Brisbane QLD (07) 3221 6350 // SNAP Mackay QLD 0421 686 866 // SNAP Osborne Park WA (08) 9446 4605 // JUSTICE Professional Warehouse, JUSTICE Professional Ordering, Salon Tools, Dry Goods, Health and Safety Products – 02 9527 5444 // Snap Printing East Tamaki, Print Marketing Material in New Zealand – (09) 274 4197 // Twenty 5 Eight, Just Radio – Annie Fryatt – 02 8920 9155 // NFIB, Insurance – 1800 776 747 // Totem Design, Salon Designer – Andy Buckland – 02 9686 6500 // Test n Tag Solutions, OH&S Salon Appliance Testing – 0457 333 127 // Shift8 JustOnline Support 1300 744 388

Just Cuts™ Academy First Floor, 4-6 The Kingsway, Cronulla NSW 2230, Australia | Franchise Office: 1800 334 498 | justcuts.com

JUSTICE Professional Warehouse 14 Wurrook Circuit, Caringbah NSW 2229, Australia | 02 9527 5444 | orders@justicehair.com