Teleforum Meetings - Gibraltar 2014

Telecom Operators of Small States Caleta Hotel, Gibraltar 28 - 30 May 2014

CONTENTS Telecom Operators of Small States Gibraltar 28 - 30 May 2014

WORKSHOP AGENDA

Page 4

TELEFORUM XXII AGENDA

Page 6

TELEFORUM COMPANIES

Page 12

TELEFORUM DELEGATES

Page 18

SPONSORS

Page 21

SPONSORS REPRESENTATIVES

Page 26

Hotel accommodation sponsors 27-29 May - Ericsson España 30 May - Symsoft and 2operate 3

Teleforum Workshop Wednesday 28 May 2014 Conference Room - sponsored by Herold Mediatel and KPMG (Gibraltar) (Chairperson: Tim Bristow - Chief Executive Officer, Gibtelecom)

14:45

Strategy process and implementation in TeleGreenland - challenges encountered in the transformation process Michael Binzer - Chief Executive Officer, Tele-Post

15:15

Discussion Facilitator - Michael Binzer

09:00

Registration

16:00

Tea break - sponsored by TeleBilling

09:15

Workshop introduction Rab Paramothayan - Director/International and Charles Robba - Resources & Administration Manager, Gibtelecom

16:30

Round table discussion led by Rab Paramothayan with Joe Attard, Jansen Reyes and Michael Binzer

17:00

Close of Workshop

09:30

Expanding the life of fixed line networks Jansen Reyes - Director/Technology - designate, Gibtelecom

18:30

Welcome reception at Caleta Hotel (Nuno’s restaurant) - sponsored by Cerillion

10:00

Discussion Facilitator - Jansen Reyes

20:30

Close

10:45

Coffee break - sponsored by TeleBilling

11:15

Revenue growth and optimization Joe Attard - Chief Technology Officer, Emirates International Telecommunications

12:00

Discussion Facilitator - Joe Attard

12:45

Lunch - La Mamela, Catalan Bay (walking distance from hotel) - sponsored by NetCracker Technology

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Teleforum XXII Thursday 29 May 2014 Conference Room - sponsored by Herold Mediatel and KPMG (Gibraltar) (Chairperson: Tim Bristow - Chief Executive Officer, Gibtelecom) 09:00

Registration

09:10

Meeting opening Tim Bristow - Chief Executive Officer, Gibtelecom

09:25

Welcome address The Hon Dr Joseph Garcia MP - Deputy Chief Minister of Gibraltar (and Gibtelecom Chairman)

09:45

Meetings arrangements Charles Robba - Resources & Administration Manager, Gibtelecom

09:55

Confirmation of the record of the Teleforum XXI proceedings and adoption of the meeting agenda Joe Busietta - Teleforum Consultant

10:00

Building a global business Rab Paramothayan - Director/International, Gibtelecom

10:30

Looking for new revenue generators based on tourism Jordi Nadal Bentade - Chief Executive Officer, Andorra Telecom

11:00

Coffee break - sponsored by Symsoft 6

11:30

Innovation in telecommunications Thor Jes Thorisson - Technology Strategist, Siminn

12:00

Fraud management Rico Kunfermann - Head of Partner Business, Telecom Liechtenstein

12:30

Sponsor presentation : Ericsson España Telco transformation: Call for action Ivan Rejón - Head of Strategy, Marketing & Communications, Ericsson España

13:00

Photographs - sponsored by A-Soft

13:15

Lunch - Caleta Hotel (Nuno’s restaurant) sponsored by Focus Electronic Distribution Ltd

14:30

Benchmarking in the Teleforum Lianne Azzopardi - Networks Operations Centre Assistant Manager, Gibtelecom including sponsor presentation : ABIBA Systems Benchmarking of KPIs for Teleforum members: A demonstration with TeleView Sathya Karthik Ramadass - Chief Executive Officer & Managing Director, ABIBA Systems

15:10

Sponsor presentation - Symsoft Wholesale opportunities in a borderless world Kjell Arvidsson - Chief Executive Officer, Symsoft

15:20

Tea break - sponsored by Symsoft

15:40

The future of telecoms regulation in Europe Joel Weiler - Head of Service, EPT Luxembourg 7

16:10

Sponsor presentation : TeleBilling Optimizing costs and reducing OPEX through agile product management and connected web self-care Claus Rasmussen - VP Product Development, TeleBilling

16:30

Discussion (on the day’s topics) with Joe Attard Guest speaker: Chief Technology Officer, Emirates International Telecommunications Facilitator - Graeme Millar - Chief Executive Officer, JT

17:15

Close

18:15

Teleforum XXII Friday 30 May 2014 Conference Room - sponsored by Herold Mediatel and KPMG (Gibraltar) (Chairperson: Tim Bristow - Chief Executive Officer, Gibtelecom) 09:00

Building a future proof organisation Guest speaker: Joe Attard - Chief Technology Officer, Emirates International Telecommunications

Rock tour (assemble in hotel lobby) sponsored by Omnitele

09:30

Strategic options for small telcos Arthur Azzopardi - Chief Officer, Corporate Strategy and Business Development, GO

20:30

Dinner - The Landings, Queensway Quay sponsored by Ericsson España including pre-dinner address: Views on the networked society Ivan Rejón - Head of Strategy, Marketing & Communications, Ericsson España

10:00

Billing and keeping ahead of the game George Gaskin - Associate Director/Technical, Gibtelecom including sponsor presentation: Cerillion Dominic Smith - Marketing Director, Cerillion

10:40

Coffee break - sponsored by 2operate

23:00

Transport to Caleta Hotel - sponsored

by Charles Russell LLP

11:10

Sponsor presentation : NetCracker Technology Monetisation of innovation Guillermo Fraguas, Technical Sales Director, NetCracker Technology

11:20

Internet of things : Opportunities for small telcos co-operation John Diamond - Managing Director, Wholesale Division, JT

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11:50

Sponsor presentation : Focus Electronic Distribution Ltd Voice and data infrastructure and IPTV solutions Geoff Philpot - Managing Director, Focus Electronic Distribution Ltd

12:00

Discussion (on the morning’s topics) with Joe Attard, guest speaker Facilitator - Rab Paramothayan – Director/International, Gibtelecom

12:30

Teleforum matters (part of session for Teleforum members only) Tim Bristow - Chief Executive Officer, Gibtelecom

13:00

Lunch - Caleta Hotel (Nuno’s restaurant) - sponsored by ABIBA Systems

14:15

Building a future proof organisation - the case of Telesur Telecommunications Dirk Currie - Chief Executive Officer, Telesur Telecommunications

14:45

Sponsor presentation : 2operate 2operate - 2solve: Reducing the cost of technical incidents Lars Moltsen - Chief Executive Officer, 2operate

14:55

RAN Sharing Martin Peronnet - Chief Executive Officer and Thierry Berthouloux - Chief Technology Officer, Monaco Telecom

15:25

Tea break - sponsored by Symsoft 10

15:45

Regulation and the single market - challenges for smaller states Andreas Theodorou - Head of Regulatory Affairs, CYTA

16:15

Final discussion with Joe Attard, guest speaker Facilitator - Kristian Davidsen - Chief Executive Officer, Føroya Tele

16:45

Next meeting arrangements and topics

17:15

Close of meeting

18:15

World War II Tunnels Tour (assemble in hotel lobby) sponsored by Movius Interactive Corporation

20:30

Dinner - Sunborn Yacht Hotel, Ocean Village sponsored by TeleBilling including pre-dinner address: Successful partnership, Telecom Liechtenstein and TeleBilling Jesper Schack - Chief Executive Officer, TeleBilling and Rico Kunfermann, Head of Partner Business, Telecom Liechtenstein

23:30

Transport to Caleta Hotel - sponsored by Charles Russell LLP

01:00

Late transport to Caleta Hotel - sponsored by Charles Russell LLP

Saturday 31 May 2014 Transport to and from airports - sponsored by Charles Russell LLP 11

Teleforum Companies

Teleforum Companies Cyprus

Ålands Island

Turnover 2013: €13 million Employees: 32

CYTA (Cyprus Telecommunications Authority) is the leading provider of integrated electronic communications in Cyprus. Over the course of half a century, CYTA has succeeded in making Cyprus a regional telecommunications hub and, thanks to its firm commitment to quality, has earned the trust and confidence of its customers. CYTA is the pioneer in quadruple play in Cyprus, offering a broad range of innovative services and ICT solutions.

Turnover 2012: €452 million Employees: 2612

Andorra

Faroe Islands

Ålcom (Ålands Telekommunikation) was founded in 1989 and is the Ålands Islands telecommunications company providing mobile, internet and IPTV services. Ålcoms main market is the Åland Islands, but the Company also has a presence in the rest of Scandinavia. Ålcom is fully owned by Ålands Telefonandelslag and Mariehamns Telefon.

Andorra Telecom is the public operator that provides all telecommunications services in the Principality of Andorra – fixed, mobile, Internet, TV, data centres and data transmission, with points of presence in Paris, Barcelona and Madrid. The company provides services to 70k citizens, 4k businesses and around 2.5m foreign SIMs use its mobile network every year.

Føroya Tele is the incumbent operator on the Faroe Islands and has a market share of 70-80% depending on the business areas - mobile, fixed, DSL and TV. Subsidiary companies, Formula provides IT and hosting services and Shefa owns and maintains two international subsea connections providing broadband services to oil rigs west of Shetland and in the North Sea.

Turnover 2013: €84 million Employees: 280

Turnover 2013: €65 million Employees: 263

Cabo Verde

Gibraltar

Cabo Verde Telecom separated from Post & Telecommunication Enterprise in 1995.

The company is a corporate group formed by three business units: CVTelecom for fixed telephone; CVMóvel a mobile business unit; and CVMultimedia for fixed internet (ADSL) and cable TV. CV Telecom also provides VOIP services and will offer triple pay in the future.

Turnover 2013: €70 million Employees: 512 12

Gibtelecom is Gibraltar’s main telecommunications company providing fixed, mobile, internet, business enterprise and data centre services. Gibtelecom has points of presence in London, Marseilles and Madrid, together with being a founding shareholder in the new fibre optic 15,000km Europe India Gateway submarine cable system, connecting three continents and linking to other subsea connections.

Turnover 2013: £42 million Employees: 160 13

Teleforum Companies

Teleforum Companies Iceland

Greenland TELE-POST covers a population of 56,000 scattered over thousands of kilometres, providing telecommunications, information technology and postal services. Even the smallest village has radio, TV and a telephone link to the outside world, and all settlements with a population of more than 70 have broadband internet and mobile phone services. The head office is in Nuuk, and the company is represented in every town in Greenland.

Turnover 2013: €111 million Employees 460

Míla has for over 100 years built up, maintained and operated a state of the art telecommunications network in Iceland. Other telecommunications companies utilize this network through various solutions. Míla’s products include access to the local loop, leased lines services, bit-stream access and co-location.

Turnover 2013: €35 million Employees: 105

Isle of Man

Guyana GT&T is Guyana’s incumbent telecoms provider since 1991. GT&T’s shares are owned

by Atlantic Tele-Network (80%) and Hong Kong Golden Telecom Company Ltd. (20%).

The Company offers national and international voice services under an exclusive license, and cellular, broadband, and enterprise data services in a competitive market. GT&T owns capacity on the Americas II cable and partnered with Suriname’s Telesur to land a deep-sea cable in Guyana.

Turnover 2013: $14 million Employees: 601

Manx Telecom is the leading communication solutions provider on the Isle of Man, offering a wide range of fixed line, broadband, mobile, and data centre services to businesses, consumers and the public sector on the island. The company also offers a growing portfolio of innovative solutions to offshore customers.

Turnover 2013: £76 million Employees: 290

Jersey

Iceland Skipti/Siminn owns and operates companies in telecommunications, information technology and entertainment. The largest company of the group is Siminn - Iceland Telecom, founded in 1906. Skipti/Siminn also holds Míla, the infrastructure provider in Iceland, and broadcasting company Skjárinn. The company has announced its plans to merge the operations of Skipti and Síminn under the brand name of Síminn later in 2014.

Turnover in 2013: ISK 30 million Employees: 800

Based in the Channel Islands, JT is a communications provider with a presence across Europe, Asia and the United States. JT provides voice and data, consultancy, co-location, internet, security, cloud backup and mobile, to support services and managed services for both domestic and business customers. The company has invested in a resilient network, outside of Jersey helping connect the Channel Islands internationally.

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Turnover 2012: £120 million Employees: 486

Teleforum Companies

Teleforum Companies

Liechtenstein As a full and basic-services provider Telecom Liechtenstein supplies its customers with the latest telecommunications products and services. The company stands for professional and personal contacts and top service-quality. In addition to fixed lines, internet and television, the company offers exclusively customized cloud and information technology services in order to meet the needs of enterprises.

Monaco

Turnover 2013: CHF 45 million Employees: 104

Monaco Telecom provides mobile telephony, landline telephony, internet and television services in the Principality of Monaco. As a cloud infrastructure operator in the Principality, Monaco Telecom offers customised support to IT companies through a powerful and secure international network and a landing point for the Europe-India-Gateway submarine cable, linking Europe with Asia. Internationally, the Monaco operator has associated with mobile telecommunications companies in Kosovo and Afghanistan.

Turnover 2013: €194 million Employees: 281

Luxembourg

San Marino

Turnover 2013: €358 million Employees: 906

San Marino Telecom (SMT) is the first mobile, fixed and internet operator in the country that owns data centres, mobile and wi-fi networks. The company provides value added services and proposes to offer multi IMSI/MSISDN and mobile money finance services to other mobile network operators around the world, as well voice and SMS wholesale services.

Turnover 2013: €2 million Employees: 15

Malta

Suriname

GO is Malta’s leading operator - a truly converged and integrated quad-play, communications and entertainment company, powering over 500,000 connections.

GO provides services to the business community, including cloud services, networking solutions, managed and co-location facilities. GO’s infrastructure is fibre-powered and the company is the only Maltese operator to have access to three submarine cables which link Malta to the world.

Turnover 2013: €122m Employees: 786

TELESUR is the state-owned service provider in Suriname, delivering innovative and market-oriented products and services to its customers. Its service offering comprises of mobile, fixed voice and broadband, as well as data centres, television and the Telesur Multimedia Innovation Laboratory. Telesur is the telecommunications market leader in the country. Telesur co-owns the Suriname Guyana submarine cable system (1244km).

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POST is Luxembourg’s leading post and telecommunications company providing fixed, mobile, satellite, broadband and ICT services. POST Telecom has points of presence in Frankfurt, Amsterdam, London, Brussels and Strasbourg.

Turnover 2013: $111 million Employees: 798

Teleforum Delegates

Teleforum Delegates Ålands Telekommunikation (Ålands Islands)

GO (Malta)

Daniel Dahlén Peter Lofman

Kelvin Camenzuli Arthur Azzopardi

Chief Executive Officer Head of Network

Andorra Telecom (Andorra) Jordi Nadal Bentade Carles Casadevall Soler

GT&T (Guyana) Chief Executive Officer Chief Sales & Marketing Officer

Gene Evelyn

Jose Luis Livramento M.A. de Brito Management consultant Eduardo M Trigueiros Mendes Administrator

Graeme Millar John Diamond Lorraine Beal

CYTA (Cyprus)

Manx Telecom (Isle of Man) Head of Regulatory Affairs

Føroya Tele (Faroe Islands) Kristian Davidsen Jan Mortensen Kaj Juul Pedersen

Conference organisers Charles Robba Francis Brancato

Mike Dee

Chief Executive Officer Managing Director, Wholesale Division Executive Assistant

Chief Executive Officer

Mila (Iceland) Chief Executive Officer Residential Market Director Adviser

Gibtelecom (Gibraltar) Tim Bristow Rab Paramothayan Jansen Reyes George Gaskin Lianne Azzopardi

Consultant, Regulatory & Legal Affairs

JT (Jersey)

CV Telecom (Cabo Verde)

Andreas Theodorou

Chief Technical Officer Chief Corporate Strategy & Business Development Officer

Gunnar Karl Gudmundsson Audur Inga Ingvarsdottir Sigrun Hallgrimsdottir

Chief Executive Officer Head of Legal Counsel Department Manager

Monaco Telecom (Principality of Monaco) Chief Executive Officer Director/International Director /Technology-designate Associate Director/Technical Assistant Network Operations Manager Resources & Administration Manager (conference organiser) Company Secretary (TV broadcast supervisor)

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Martin Peronnet Thierry Berthouloux

Chief Executive Officer Chief Technology Officer

POST (Luxembourg) Joel Weiler

Head of Service, EPT Luxembourg 19

Sponsors Teleforum Delegates Siminn (Iceland) Orri Hauksson Thor Jes Thorisson

Chief Executive Officer Technology Strategist

www.ericsson.com

Tele - Post (Greenland) Michael Binzer Anders Barslund Andy Aparico

Chief Executive Officer Chief Commercial Officer Chief Technical Officer

Telecom Liechtenstein (Liechtenstein) Rico Kunfermann

Ericsson is the driving force behind the Networked Society ‐ a world leader in communications technology and services. Ericsson’s services, software and infrastructure ‐ especially in mobility, broadband and the cloud ‐ are enabling the telecoms industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

Head of Partner Business

Telesur (Suriname) Dirk Currie Frank Asgarali

Other

Chief Executive Officer Policy Advisor

Joe Busietta

Consultant, Teleforum of Small States

Joe Attard

Guest speaker, Chief Technology Officer, Emirates International Telecommunications

www.telebilling.dk

TeleBilling is a one‐stop provider of critical mission CRM, ERP, billing and customer care solutions. TeleBilling supports all telecommunication sectors and specialises in end‐to‐end solutions for small and medium size telecoms companies that have their own infrastructure including project management; systems integration; change management; support and update services as well as hosting.

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Sponsors

Sponsors

www.abibasystems.com ABIBA Systems is an award winning Telecom Big Data Analytics software solutions provider based out of Bangalore, India. Abiba help telcos across the globe to enhance customer experience and business profitability through informed decisions. Tailor made solutions for the telecoms industry are deployed in more than 20 countries in 3 continents, catering for close to 200 million subscribers. Featured clientele – MTN, Airtel, Orange, Friendi‐Virgin.

www.NetCracker.com NetCracker Technology is the proven partner for communications service providers and cable operators offering comprehensive, end‐to‐end solutions and delivery capabilities to optimize their enterprise. With its global reach, leading‐edge technology, and unbroken track record of successful implementations, NetCracker helps eliminate operational and business silos and deliver real‐time experiences in an on‐demand world.

www.symsoft.com

www.focusedl.com

Symsoft is a trusted provider of charging and value added services, enabling more than 60 communication service providers globally to increase ARPU at a reduced TCO using a consolidated platform. In the growing wholesale market, Symsoft offers comprehensive solutions and managed services that help mobile network operators attract enterprise customers, efficiently generating new revenues.

Focus EDL provides worldwide telcos with a unique blend of product innovation and engineering expertise, providing solutions in copper, fibre and IPTV. Your partner from design to deployment of data centres or telecoms networks. Delivering technology ‐ by design.

www.cerillion.com

www.charlesrussell.co.uk

Cerillion is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance and transportation sectors. These are used to price and bill subscriptions and usage for wholesale, retail and white label services; B2B and B2C offerings; and multi‐country service provider portfolios.

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Charles Russell’s highly‐qualified, industry recognised communications lawyers get the big picture; strategically, technically, commercially, and in terms of regulatory objectives. Charles Russell have the necessary experience of working with operators of small states and have the breadth and depth across core M&A / corporate and commercial; financing; litigation and dispute resolution; and regulation and policy.

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Sponsors

Sponsors

www.2operate.com According to market analyst, Frost & Sullivan, 2operate is Europe’s most innovative provider of network management / operations support systems. 2operate enables network operators to fast‐track incident management through automated network element diagnostics. Automated diagnostics is achieved by a unique concept, utilizing advanced reasoning algorithms and pre‐defined, technology‐specific knowledge bases of KPI/root cause associations.

www.omnitele.com Omnitele is an international telecommunications consulting and engineering company.

The company provides services for telecoms operators and regulators in network strategy, design and quality assurance. Omnitele’s mission is to maximise the mobile subscribers quality of experience and minimise operators network costs. The company’s values are being straightforward, trusted and intelligent and to deliver tangible results and ensure an excellent experience.

www.moviuscorp.com

Movius offers a full suite of communications solutions for service providers, including converged messaging; notification and alerts; and virtual communication. Movius is driven by a team of dedicated and visionary leaders with years of experience and expertise in the telecommunications industry.

www.kpmg.com

KPMG is a leading global provider of audit, tax and advisory services with a rapidly growing Gibraltar office. The local KPMG team have a particular focus on the telecoms, eCommerce and gaming sectors, as showcased in their annual Gibraltar eGaming Summit.

www.gibyellow.gi

Herold Mediatel Ltd is part of the European Directories group. European Directories provides local commercial search for consumers and lead generation to advertisers ‐ print, online, mobile and voice. The group have market‐leading positions in Austria, Finland, Netherlands and Gibraltar, have 2,000 employees and over 300,000 business customers.

Gibraltar’s on line directory receives over 18,000 unique visitors a month.

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www.a‐soft.si A‐Soft is a market leader in business process management and integration of business solutions in Slovenia, where it is based. For more than fifteen years the company has effectively and successfully combined knowledge and positive attitude towards new information technologies. The company, which is highly future‐oriented, is formed by a team of young, well qualified people that use their knowledge and ideas to solve the most complex business and technology challenges to help customers create a successful future.

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Sponsors Representatives

Platinum Ericsson EspaĂąa

Alicia Izquierdo Ivan Rejon Miguel Angel Sanchez Rodriguez Oscar Perez

Key Account Manager Head of Strategy, Marketing & Communications Account Manager Account Manager

Sponsors Representatives Cerillion Technologies Louis Hall Dominic Smith

Chief Executive Officer Marketing Director

NetCracker Technology Guillermo Fraguas Natalia Pozdneva

Technical Sales Director Sales

Focus Electronic Distribution Ltd

Gold TeleBilling

Jesper Schack Claus Rasmussen Andrea Biedasek

Chief Executive Officer Vice President - Product Development Sales Director

Silver 2operate

Lars Moltsen Carsten Hellegaard

ABIBA Systems

Sathya Karthik Ramadass Eugeen Beckers

Symsoft

Kjell Arvidsson Petter Naslund

Chief Executive Officer Chief Technical Officer

Geoff Philpot Ian Spindler

Bronze Charles Russell LLP

Mark Moncreiffe International Partner

Omnitele

Arnold Van Holten

Head of Sales & Marketing, Europe

Richard Broadbent

Vice President - Europe

Jane Tickle

Managing Director

Movius Interactive Corporation Herold Mediatel (Gibraltar)

Chief Executive Officer & Managing Director Director

KPMG (Gibraltar) Archie Watt

Chief Executive Officer Vice President - Product Management

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Managing Director Director Infrastructure Solutions

A-Soft

TomaĹž Paternoster

Director Chief Operations Officer

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+ 350 20052200 - www.gibtele.com - info@gibtele.com