Teleforum - Malta 2022

30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

www.teleforum.org

30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Hosted by

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Consultant to Teleforum: Joe Busietta Chairperson of Workshop and Meeting: Nikhil Patil Chief Executive Officer, GO plc Event Organizer: Mandy Calleja, Head of Corporate Communications and EA to CEO, GO plc.

Hotel accommodation sponsored by: 7th June 2022 Salesforce 8th June 2022 Sinch 9th June 2022 Cherry & White 10th June 2002 Nokia Lunches sponsored by: 8th June 2022 Sponsorship Fund 9th June 2022 Telavox and SpikeeLabs 10th June 2022 IFG Consulting Europe and Elisa Polystar Dinners sponsored by: 7th June 2022 Sponsorship Fund 8th June 2022 Cerillion and Omnitele 9th June 2022 Sinch and Cherry & White 10th June 2022 Nokia and Salesforce Coffee Breaks sponsored by: 8th June 2022 Sponsorship Fund 9th June 2022 2Operate 10th June 2022 Sofrecom Transport sponsored by: 2Operate and Sofrecom

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Table of Contents Teleforum 30 Agenda

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Teleforum Companies

10

Teleforum Delegates

20

Sponsors

22

Sponsor Representatives

30

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Telecom Operators of Small States Agenda for Teleforum 30 & Workshop Malta 8th to 10th June 2022 The Westin Dragonara Resort

A representative from GO plc carrying a notice ‘TELEFORUM 2022’ will be at Malta International Airport to welcome you and guide you to your transport to The Westin Dragonara Resort sponsored by 2Operate and Sofrecom Hotel Accommodation on Bed & Breakfast basis: • 7th June sponsored by Salesforce • 8th June sponsored by Cherry & White • 9th June sponsored by Sinch AB • 10th June sponsored by Nokia

Tuesday 7th June - TeleForum 30 1900 Welcome reception at Westin OVRM Verandah – sponsored by Sponsorship Fund

Wednesday 8th June - TeleForum 30 WORKSHOP - RESERVED FOR TELEFORUM MEMBERS ONLY The Westin Dragonara Conference Centre 0830

Registration

0915

Welcome – Nikhil Patil – Chief Executive Officer, GO plc

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Case Studies 0930

Anatomy of a Billing Project Cyrille Joffre – Chief Operating Officer, SURE Guernsey

1000

Opportunities and Challenges of an Independent Infrastructure Company Thor Jes Thorisson – Telecom Consultant, Mila

1030

Coffee Break – sponsored by Sponsorship Fund

1100

Introducing a National Public Warning System in Luxembourg Jean-Paul Casel - TELCO Evolution 5G Program Manager, POST Luxembourg

1130

ROUND TABLE DISCUSSION Chairperson: Orri Hauksson – Chief Executive Officer, Siminn Panel: Cyrille Joffre, Jonathan Brincat, Thor Jes Thorisson and Jean-Paul Casel

1230

Stand up network lunch - sponsored by Sponsorship Fund

Growing Business 1400

Investing in Start Ups Paul Grech – Senior Manager Strategy GO plc & Investment Director GO Ventures

1430

ROUND-TABLE DISCUSSUON Chairperson: Daragh McDermott - Chief Executive Officer, JT Group Panel: Arthur Azzopardi, Paul Grech, Bernd Liebscher and Cyrille Joffre

1530

Coffee Break – sponsored by Sponsorship Fund WORKSHOPS – KNOWLEDGE SHARING BY GO

1545

The Role of Purpose in an Organisation Nikhil Patil, Chief Executive Officer - GO

1615 Digitisation Kelvin Camenzuli, Chief Digital Officer – GO WORKSHOP – KNOWLEDGE SHARING BY POST LUXEMBOURG 1645

Digital Compass and Luxembourg’s Ultra-High-Speed Broadband Strategy Joel Weiler, Head of Compliance – POST Luxembourg

1715 Close of Workshop 1845

Assemble in Hotel Lobby

1900

Welcome dinner at Quadro Brasserie - sponsored by Cerillion and Omnitele

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Thursday 9th June - TeleForum 30 The Westin Dragonara Conference Centre

0830

Registration

0900

Opening Address Nikhil Patil - Chief Executive Officer, GO plc

0910

Welcome Address Jordi Nadal Bentade – Chairman Teleforum

0920

Confirmation of Proceedings of TeleForum 29 and Adoption of Meeting Agenda Joe Busietta –TeleForum Consultant

Digital Transformation 0930

Improve Efficiency and Grow Revenue Streams Jordi Nadal Bentade - Chief Executive Officer, Andorra Telecom

1000

ROUND TABLE DISCUSSION - DIGITAL TRANSFORMATION Chairperson: Kristian R Davidsen - Chief Executive Officer, TUSASS Greenland Panel: Jordi Nadal Bentade, Martin Peronnet and Gary Lamb

1045

Coffee Break – sponsored by 2Operate

Strategy 1100

All-IP, Copper Phase-Out and FTTH Deploymeny Joel Weiler – Head of Compliance, POST Luxembourg

1130

Collaboration on Securing Competitive Roaming Rates Daragh McDermott – Chief Executive Officer, JT Group

1200

ROUND TABLE DISCUSSION – STRATEGY Chairperson: Nikhil Patil – Chief Executive Officer, GO plc Panel: Joel Weiler, Daragh McDermott and Gary Lamb

1230

Accelerating your Journey to Cloud: Salesforce for Telecommunication Industry Carlo Gessi, Salesforce Telco and Media Strategic Account Executive, Italy and Mediterranean (20 mins)

1250

The New Factors Shaping the Future of Business and Networks Claudio Santoianni, Nokia Marketing, Communication & Corporate Affairs Director, Mediterranean Region (20 mins)

1310

Official Group Photograph

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

1320

Stand up networking lunch Sponsored by Telavox and SpikeeLabs

1430

Presentations by Sponsors: Telavox and Omnitele Transformational impact of the Operator lead UCaaS Erik Domajnko VP Operator Business Telavox (10 mins)

1440

Application of Machine-Learning Models to Maximise RAN Quality and Cost Efficiency Arnold Van Holten, Head of Sales and Marketing Omnitele (10 mins)

1450

Walk About Session in Sponsors’ Area Delegates will be divided in 2 or 3 groups and will interact with the sponsors.

The session will feature a dialogue between sponsors and delegates in order to provide a landscape and evolving role of sponsors.

1550

Coffee Break – sponsored by 2Operate

1610

Presentations by Sponsors: Sinch AB and Cherry & White Maximizing the Value of your SMS Business Francois Boshoff, VP & Head of Product Management – Sinch AB (20 mins)

1630

Monetising Next Generation Networks Matt Carpenter, Head of Broadband Networks & John Cassidy, Business Development Manager - Cherry & White - (20 mins)

1650

Structural Separation – a BSS/OSS perspective Dominic Smith, Marketing Director, Cerillion Technologies (10 mins)

1700

Cloud Native … What Does That Mean Pierre Lecomte, Chief Executive Officer, SpikeeLabs (10 mins)

1710

Close of Meeting

1800

Assemble in the hotel lobby and departure

2000

Dinner at the Roof Top, Gracy’s Brasserie in Valletta, preceded by guided tour Dinner at the Roof Top of Gracy’s Brasserie in Valletta located right in the capital city Valletta and situated in the stunning 17th century Palazzo Verdelin. This will be preceded by a guided tour in Valletta including St. John’s co-Cathedral www.stjohnscocathedral.com built by the Order of St John between 1572 and 1577, having been commissioned by Grand Master Jean de la Cassiere - sponsored by Sinch and Cherry & White with pre-dinner addresses by Robert Arcon, VP Operator Sales, Sinch and Ian Spindler, Commercial Director, Cherry & White (10 mins each sponsor)

2230

Return to The Westin Dragonara Resort

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Friday 10th June - TeleForum 30 The Westin Dragonara Conference Centre

0855

Welcome Nikhil Patil – CEO, GO plc

Technical 0900

CYTA’S Fixed Broadband Access Implementation Strategy George Malikides – Manager Line Access Network & Technical Support Services, CYTA

0930

Rolling out FTTH Network Ayrton Caruana – Chief Customer Service Operations, GO plc

1000

Coffee Break – sponsored by Sofrecom

1030

ROUND TABLE DISCUSSION – TECHNICAL Chairperson: Jansen Reyes - Director Technology, Gibtelecom Panel: George Malikides, Ayrton Caruana, Cyrille Joffre and Joan-Marc Lauga

1130

Presentations by Sponsors: IFG, Elisa Polystar, 2Operate and Sofrecom Enhancing your Networks through Powerful Software Ian Ginn - Founder & Director, IFG Consulting Europe (10 mins)

1140

How to Run Networks More Efficiently and Accurately / Get ready for the 5G era Anna Konberg, Business Region Director/ Vugar Aliyev, VP Global Presales, Elisa Polystar (10 mins)

1150

2solve ECO-RAN for Green and Sustainable Mobile Networks Kaj Juul-Pedersen, Chairman, 2Operate (6 mins)

1156

Challenges and Key Success Factors for the Deployment of a Broadband Strategy Fergal Golding, Regional Director for the Europe Area, Sofrecom (6mins)

1202

PLC to Private Gary Lamb - Chief Executive Officer, Manx Telecom

1245

Stand up networking lunch Sponsored by IFG Consulting Europe and Elisa Polystar

1400

TELEFORUM: Update and Future – SESSION FOR TELEFORUM MEMBERS ONLY Jordi Nadal, CEO Andorra Telecom and Chairman Teleforum • Teleforum account • Next Meeting • GSMA – Potential Relationship with Teleforum Telcos • Consultancy Agreement

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

5G 1500

Fibre vs 5G on the IOM Hugo Van Zyl – Chief Technical Officer, Manx Telecom

1530

The Status of 5G and Siminn’s Rollout of 5G Erik Figueras – Chief Technical Officer, Siminn

1615

Coffee Break – Sofrecom

1630

ROUNDTABLE DISCUSSION - 5G Chairperson: Martin Peronnet, Chief Executive Officer, Monaco Telecom Panel: Hugo Van Zyl, Erik Figueras, Jean-Paul Casel and Jona Olsen

1715

Topics for Next Meeting Joe Busietta, Teleforum Consultant

1730

Close of meeting

1800

Assemble in Hotel Lobby and departure for Mdina

1815

Dinner at Ta’ Betta Wine Estates www.tabetta.com overlooking a terrace with stunning scenery of Maltese countryside with the medieval city of Mdina to the North and the port city of Valletta and the Mediterranean to the East. This will also be preceded by a tour of Mdina, one of Europe’s finest examples of an ancient walled city and exemplary in its mix of medieval and baroque architecture - sponsored by Nokia and Salesforce with pre-dinner addresses by Sergio Solivera, Head of Market Unit South and Central Europe, Nokia and Marios Papageorgiou, Account Executive, Salesforce (10 minutes each sponsor)

2300

Return to The Westin Dragonara Resort

Saturday 11th June - TeleForum 30 Transport from The Westin Dragonara Resort to Malta International Airport Sponsored by 2Operate and Sofrecom

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Teleforum Companies

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

ALAND ISLANDS Turnover 2021: €21 million Employees: 46

Ålcom (Ålands Telekommunikation Ab) was founded in 1989 and is the Åland Islands telecommunications company providing mobile, internet and TV services. Ålcom’s main market is the Åland Islands and Finland, but the Company also has a presence in the rest of Scandinavia. Ålcom is fully owned by Ålands Telefonandelslag and Mariehamns Telefon.

ANDORRA Turnover 2021: €78.8 million Employees: 271

Andorra Telecom is the public operator that provides all the telecommunications services in the Principality of Andorra – Fixed, mobile, Internet, TV, Data Centers, Data transmission and Contact Centers, with points of presence in Barcelona, Madrid, Paris and Toulouse. The company provides services to 79K citizens, 4.5K businesses and around 4.6 million foreign SIMs use its mobile network every year. Also provides services to other operators, as NOC services, IPTV platform services, Security and Voice Call Antifraud services and others.

CABO VERDE Turnover 2020: €41 million Employees: 414

Cabo Verde Telecom separated from Post & Telecommunication Enterprise in 1995. The company is a corporate group formed by three business units: CVTelecom for fixed telephone; CVMóvel a mobile business unit; and CVMultimedia for fixed internet (ADSL) and cable TV. CVMultimedia also provides VOIP services and offer triple pay.

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CYPRUS Turnover 2021: €375 million Employees: 1582 full time & 679 hourly paid

Cyta, is the leading provider of integrated electronic communications in Cyprus. Making the most of its technologically advanced networks, it offers a wide range of services and solutions to meet the ever-increasing demands of its residential and business customers for voice, data and content applications.

With a pivotal role in the digital transformation of Cyprus, Cyta is deploying an island-wide, fiber-optic network, while it progressively upgrades its mobile network technology.

It advances and maintains subsea and satellite networks for international connections of strategic importance that have established our country as a regional telecommunications and connectivity hub in the Eastern Mediterranean.

FAROE ISLANDS Turnover 2021: €54 million Employees: 184 (FTE 174)

Faroese Telecom is the incumbent operator on the Faroe Islands and provides products and services within mobile, broadband, fixed line, subsea cables, and TV. The market share ranges form 75-80%, depending on the business area. Faroese Telecom has delivered telecommunication solutions to the Faroese people for over 100 years, and the Faroese people have been the heartbeat of our business. But in a constant evolving world, customer demands change, and competition becomes a natural part of everyday life. We try our utmost to satisfy customer demands through continuous development and improvement.

In addition to traditional telco products and services, the main consideration for Faroese Telecom is to be a driving force in the Faroese movement and growth. In 2016, 2017 and 2018 this was demonstrated by building 4G and 4,5G technology covering the whole country. In 2021 and 2022 Faroese Telecom is deploying 5G in the Faroe Islands. At the same time a FTH (Fiber To Home) is being rolled out aiming to secure giga speed to every household in the

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Faroe Islands within the next few years. In 2020 Faroese Telecom was among the first in Europe to deliver a telecom standards-based Mission-Critical-Push-to-Talk system, KIMA, to the Faroese Police and other emergency responders as a primary tool for critical communication.

The subsidiary Shefa owns and operates two international subsea connections firstly providing broadband services to the Faroe Islands. Furthermore, these connections provide high-speed broadband to Shetland, Orkney as well as oil rigs west of Shetland and in the North Sea.

FAROE ISLANDS Turnover 2021: €13,2 million Employees: 56

NET is the infrastructure company in the Faroe Islands comprising fiber and copper networks, buildings, mast, radio- and transmission services.

NET operates, maintains and develops the telecommunications infrastructure in the Faroe Islands, with the aim of providing a basis for delivering world-class wholesale services.

NET offers high quality services based on experience and expertise and ensures that all operators in the Faroe Islands have equal access to the telecommunications infrastructure.

GIBRALTAR Turnover 2020: £40.3 million Employees: 149

Gibtelecom is the leading mobile, broadband and fixed communications services company in Gibraltar. Through its extensive communications networks, Gibtelecom provides a range of voice and data services, including mobile, to the local Gibraltar market, as well as business enterprise products to a number of the world’s top e-gaming businesses, together with the financial services, shipping and tourist industries based on the

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Rock. Gibtelecom networks stretch half-way round the world and connect largely through its ownership in the Europe India Gateway (EIG) submarine cable system, Asia, the Middle East, Africa and Europe. The company has several points of presence, including London, Madrid, Marseille, Dublin, Malta and Malaysia. The group’s data centre business, Rockolo, operates a number of facilities in Gibraltar, as well as offering secure cloud services and other products in Gibraltar and at is major PoPs. The group also owns Lobster, an English-speaking mobile provider for expats living in Spain.

GREENLAND Turnover 2021: €105,6 million Employees: 382

Tusass A/S covers a population of 56,600 scattered over thousands of kilometers, providing telecommunications, information technology and postal services. All the settlements have radio, TV, telephone/mobile phone services and 4G connections to the outside world, and even the smallest settlements have 4G and telephone/ mobile phone services. The head office is located in Nuuk, and the company is represented in the larger cities in Greenland.

GUERNSEY Turnover 2020: $150+ million Employees: 350

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Headquartered in Guernsey, Sure provides fixed and mobile telecommunications and a wide range of 24/7 managed services across the Channel Islands, the Isle of Man and in the British Overseas Territories of Ascension, Falklands, Saint Helena and Diego Garcia. We transform how people and businesses connect through innovative communications and technology solutions, from deploying true 1Gbps fibre broadband to supporting the launch of James Webb, the most powerful infrared telescope ever built.

30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Our enterprise division specialises in offshore connectivity, secure data hosting and IP communications, leveraging tier3 (low carbon emission) data centres and a new fully meshed 100Gbps infrastructure. We enable our offshore customers to connect globally and scale their businesses on demand.

Sure is owned by Batelco, a telecommunications provider to 14 markets spanning the Middle East & Northern Africa, Europe and the South Atlantic and Indian Ocean.

ICELAND Turnover 2020: €60 million Employees: 145

Míla has for over 100 years built up, maintained and operated a state of the art telecommunications network in Iceland. Míla is the market leader in this market in Iceland.

Míla sells its solutions to companies and institutions engaging in telecommunication activities and Icelandic telecommunication companies utilize Míla’s network in most of their solutions. Míla’s products include access to the local loop, leased lines services, bit-stream access, colocation, MPLS service and RAN service.

ICELAND Turnover 2021: €165 million Employees: 300

Síminn, founded in 1906 is Iceland’s largest telecommunications company. Síminn reaches 99% of the population via its extensive mobile network while also offering landline, internet and IPTV to customers. Síminn also runs Síminn Sport which airs the English Premier League and a SVOD service focusing on quality content both foreign and domestic.

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ISLE OF MAN

Turnover 2021: £84.1 million Employees: 393

Manx Telecom is the leading telecommunications provider on the Isle of Man. Our operations touch the lives of almost every individual and business on the Island.

We deliver reliable and resilient connectivity and communications services at home and around the world through a full range of fixed line, mobile, broadband and secure data storage services. Continuous investment in our infrastructure empowers the Island and its people to contribute as a global centre of excellence for ebusiness and new technologies.

In 2020 Manx Telecom was chosen by the Isle of Man Government to deliver its National Broadband Plan which will provide access to superfast fibre broadband for 99% of premises on the Island by mid-2024.

As an end-to-end communications provider, Manx Telecom group includes OV and Synapse360. OV leverages Manx Telecom’s mobile network infrastructure, engineering expertise and global network agreements with other mobile network operators to provide global cellular connectivity to IOT and mobile service providers in the UK and other international markets. Synapse360 is a Managed Services Provider on the Isle of Man and across the UK with more than 20 years’ experience in public and private cloud, data protection and enabling mobile workforces.

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

JERSEY Turnover 2020: £170 million Employees: 500+

JT is a government-owned full-service global connectivity and business enterprise provider offering the full range of communications services and solutions required to connect people together and deliver excellence in customer experience.

Headquartered in the Channel Islands, JT employs over 500 people across the world and has a thriving international business providing services such as SIM swap prevention, mobile number portability, enterprise messaging and sponsored roaming. JT has a history of developing innovative products, its IoT division, created in 2014 was sold for a record sum in 2021 and the company continues to invest in other emerging technology products and services, such as Fraud Protection.

In 2018 JT became the first telecoms provider globally to complete a socially-inclusive project to connect fibreoptic broadband directly to the homes and businesses of every customer in Jersey, pushing the island to the top of world-wide internet charts for broadband speeds in 2021.

JT’s Sustainability Strategy sets out clear targets to reduce its impact on the planet, by becoming a carbon-neutral business by 2030.

LUXEMBOURG

Turnover 2021: 505,4 MEUR. Employees: 1415

POST is Luxembourg’s leading provider of telecom and postal services. We provide secure service connectivity solutions, high-speed broadband as well as mobile and ICT services in Luxembourg and abroad.

POST Technologies conceives, develops and manages telecom and ICT infrastructures and has points of presence in London, Amsterdam, Brussels, Frankfurt, Paris and Strasbourg.

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LIECHTENSTEIN Turnover 2021: 41 Mio. CHF Employees: 112

FL1 (Telecom Liechtenstein AG) serves private and business customers with state-of-the-art landline, mobile, internet and TV products. ICT solutions, cyber security and business products round off the portfolio. Telecom Liechtenstein recognized the signs of the times early on and developed its own M2M platform. The company has been at the forefront since the beginning of the development of the Internet of Things (IoT). The focus is on convincing services, combined with competent and personal service in order to make the brand promise “simply experience.” to guarantee. The country is considered to be one of the safest data locations in the world and is committed to the highest degree of confidentiality, neutrality and reliability

MALTA Turnover 2021: €194 million Employees: 1,172

GO is Malta’s leading operator - a truly converged and integrated quad-play, communications and entertainment company, powering over 530,000 connections. GO provides services to the business community, including cloud services, networking solutions, and managed co-location facilities. GO’s infrastructure is powered by a True Fibre connectivity and the company is the only Maltese operator to have access to three submarine cables which link Malta to the world. GO is in the process of actively rolling out a nationwide FTTH and 5G network.

MONACO Turnover 2021: €357 million Employees: 850

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Monaco Telecom is a telecommunication provider focused on exclusive solutions for small markets. In Monaco, we provide mobile telephony, landline telephony, internet and television services. As a housing and cloud infrastructure operator in the Principality, Monaco Telecom offers customised support to its business customers through a powerful and secure international network and

30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

a landing point for the Europe-India-Gateway submarine cable. In Cyprus and in Malta, we provide quadruple play services through our 100% owned subsidiaries operating under the Epic Brand. Monaco Telecom also operates a maritime mobile service, through Monaco and Malta, and provides services to international operators, sharing infrastructure to manage value added services, cloud based infrastructure solutions, carrier services and software development.

SURINAME Turnover 2021: USD 96.2 Million Employees: 802

TELESUR is the state-owned full service provider in Suriname, delivering innovative and market-oriented products and services to its business and residential customers. Its service offering comprises of mobile, fixed voice and broadband, as well as data centre services, television and the Telesur Multimedia Innovation Laboratory. Telesur is the telecommunications market leader in the country and is co-owner of the Suriname Guyana submarine cable system (1244km). Telesur has recently (November 25th, 2019) introduced its 5G service and is therefore the first in the Caribbean.

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Teleforum Delegates Aland Islands - ALCOM Tom Bengtsson Valter Ulenius

Chief Executive Officer CIO

Andorra - ANDORRA TELECOM Jordi Nadal Joan-Marc Lauga

Chief Executive Officer Director International

Cabo Verde - CABO VERDE TELECOM Francisco Almeida Board Member Eduardo Mendes Board Consultant Cyprus - CYTA Chrysis Phiniotis George Malikides

Chief Technology & Informatics Officer Manager Line Access Network & Technical Support Services

Faroe Islands - FAROESE TELECOM Jan Ziskasen Chief Executive Officer Eva Skeel Noiso CPMO (Product & Marketing) Jona Olsen CITO Faroe Islands - NET Pall H. Vesturbu

Managing Director

Gibraltar - GIBTELECOM Jansen Reyes Rab Paramothayan

Director Technology Director Global Business

Greenland – TUSASS Kristian R. Davidsen Nikolaj Christoffersen Flemming Drechsel

Chief Executive Officer Chief Commercial Officer Chief Wholesale Officer

Guernsey - SURE Cyrille Joffre

Chief Operating Officer

Iceland - MILA Jon R. Kristjansson Thor Jes Thorisson

Chief Executive Officer Telecom Consultant

Iceland - SIMINN Orri Hauksson Erik Figueras Torras

Chief Executive Officer Chief Technology and Information Officer

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Isle of Man – MANX TELECOM Gary Lamb Iarla Hughes Hugo Van Zyl

Chief Executive Officer Chief Finance Officer Chief Technology Officer

Jersey - JT Group Daragh McDermott Thomas Noel Peter Stok

Chief Executive Officer Director of Corporate Affairs and Sustainability Head of Commercial

Liechtenstein - Telecom LIECHTENSTEIN Milijana Pilic Head of Network Bernd Liebscher CMO Luxembourg - POST LUXEMBOURG Gaston Bohnenberger Director POST Technologies Jean-Paul Casel TELCO Evolution 5G Program Manager Joel Weiler Head of Compliance Malta - GO

Nikhil Patil Arthur Azzopardi Kelvin Camenzuli Ayrton Caruana Paul Grech

Mandy Calleja Patrick Gatt Jonathan Brincat

Chief Executive Officer Chief Officer GO Business & Wholesale Chief Digital Officer Chief Customer Service Operations Senior Manager Strategy GO plc & Investment Director GO Ventures Head of Corporate Communications Senior Manager, Wholesale & International Senior Manager Enterprise Services

Monaco – MONACO TELECOM Martin Peronnet Christophe Tronchet Patrick Bouffel

Chief Executive Officer Chief Finance Officer Chief Technical Officer

Suriname - TELESUR Mike Antonius

Chief Executive Officer

TELECOM OPERATORS OF SMALL STATES Joe Busietta Consultant

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Teleforum Sponsors

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Salesforce is the #1 CRM, bringing companies and customers together in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, voice, and artificial intelligence— to connect to their customers in a whole new way. The Salesforce Customer 360 is an integrated CRM platform, powered by AI, that unites marketing, sales, commerce, IT and analytics departments.Salesforce is one of the leaders on Fortune’s Change the World list, and has been one of Fortune’s 100 Best Companies to Work For, for twelve years in a row.

For information, please visit www.salesforce.com

www.salesforce.com

Cherry & White has been at the hub of Telecommunications for over thirty years. An engineering led, customer driven, solutions provider with extensive experience supporting Carrier and Utility Telecom Networks across EMEA and Asia. Cherry & White provide solutions for Optical transport, Switching, Security and Connectivity to support Carrier, SCADA and mission critical networks. OEM partnerships with Ciena, Juniper, ECI, Adtran, WatchGuard and others, facilitate an ideal ‘End to End’ solution offer.

www.cherry-white.co.uk

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Sinch (formerly Symsoft) brings businesses and people closer with tools enabling personal engagement. The company offers a leading cloud communications platform for mobile messaging, voice and video, and is a trusted software provider to mobile operators around the world. Sinch solutions for messaging, charging & policy control, revenue assurance and fraud prevention lets mobile operators differentiate their offer, safeguard their networks, and grow their business. Sinch is headquartered in Stockholm, Sweden, and has local presence in more than 30 countries. Shares are traded on NASDAQ Stockholm: XSTO: SINCH.

www.sinch.com

At Nokia, we create technology that helps the world act together.

The world is facing fundamental challenges. Pressure on the planet is increasing, productivity is stalling and access to opportunity remains stubbornly unequal.

Technology is central to the solution.

Through technology leadership and trusted partnerships, we deliver critical networks to help address global issues. We have the power to bring together the world’s people, machines and devices, sensing and acting in real time at massive scale. Our critical networks go beyond connectivity to enable self-optimizing, intelligent systems both locally and globally.

With our customers we deliver solutions that respond to climate change through more efficient use and re-use of the world’s resources, restore productivity growth by bringing digital to the physical industries it has not yet reached and provide more inclusive access globally to work, healthcare and education.

We create meaningful interactions to drive human progress.

www.nokia.com

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

Cerillion is a leading provider of billing, charging and CRM systems with 20+ years’ experience delivering its solutions to mobile, fixed, cable and multi-service CSPs worldwide. These are used to price and bill subscriptions and variable usage for wholesale, retail and white label services, B2B and B2C offerings, and multi-country CSP portfolios. We combine leading edge products with highly skilled and experienced staff, to provide long-term solutions to your business challenges. From fully integrated systems to managed services and SaaS, we offer a range of approaches and business models to suit your needs now and in the future.

www.cerillion.com

Omnitele is an international telecommunications consulting and engineering company. We provide services and solutions for telecom operators and regulators in domains of network strategy, design and quality assurance. Our mission is to maximise mobile subscriber quality of experience and minimise operator network cost. We have a solid track record and over 30 years of experience in the telecoms industry. The company was founded in 1988 to set up world’s first GSM operator and network. Since then, we have completed over 2000 projects in over 100 countries.

www.omnitele.com

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IFG Consulting Europe is a leading business growth consultancy representing promising software providers selling to the Telecoms, Enterprise and Mobile markets in Europe.Blue TC provides subject matter experts and advanced engineering and software product development capabilities in user data management, network AI and security.

Commsquare’s mission is to maximise mobile network performance and customer experience by measuring, monitoring, analysing and optimising your mobile network. Their products include DataMon, an easy-to-use passive monitoring solution with low HW footprint, and DAP, an active test robot for 24x7 unattended network monitoring.

Inmanta empowers telecom operators and service providers to automate and streamline the end-to-end delivery of their services. Through disruptive orchestration they eliminate complexity to minimise time-to-market and total cost of ownership.

https://ifgconsultingeurope.com/teleforum-2022

BillingLabs is a fully comprehensive billing solution, it is a cloud native fully scalable Software stack which can be delivered in many ways such as SaaS, on premise implementation or any other model that suits your business.

Already in operation for two telecom operators in France, the solution has delivered on all promises including a much lower TCO than traditional BSS players.

Aside BillingLabs, SpikeeLabs also provide OSS and BSS consulting services helping businesses to reshape and optimize their IT and data management systems.

www.billinglabs.io

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

The Operator led UCaaS service that Telavox provides is proven in the market and we believe that it could be a great addition to the Operator’s value proposition. As the demand for UCaaS services has exponentially increased in recent years, the operator-led UCaaS is in more demand than ever.

Telavox has learned that the combination of Mobile First, Consumer Grade UX and Operational and commercial packaging (with Freemium) can be the foundation of a complete market shift.

And after 18 years in the market as a cloud native UCaaS service developer and provider; we are confident that we would provide the no 1 solution for addressing the UCaaS B2B services.

Our cloud native operator led UCaaS and service has flexibility and modularity while at the same time allows the Operators to creatively position themselves right for the targeted segment. The SWaaS concept comes with a true Evergreen model that allows you as an operator to package and make use of improvements and new features and capabilities as we develop them.

www.telavox.com

Elisa Polystar, part of Elisa Group, is an innovative provider of cloud-native automation and analytics solutions. Our products help CSPs to reduce both OPEX and CAPEX costs, while enhancing customer experiences.

Our portfolio – proven with hundreds of CSPs globally - integrates AI-driven analytics with automation. It unlocks the benefits of closed-loop network operations and optimisation – delivering self-driving networks. Our solutions are compatible with any network, as well as any service, including IoT and 5G network slicing.

With our background as a subsidiary of Finland’s largest CSP, Elisa Polystar’s solutions are developed in a live network, and with the unique needs of operators in mind: by an operator, for operators.

www.elisapolystar.com

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Sofrecom, an Orange Group subsidiary, has developed over almost 50 years its unique ingenuity in the operator businesses. It is now a world leader in information and communication technologies as well as business consulting for the telecoms industry. Its deep understanding of the changes affecting the telecoms market, make it a valued partner for operators, governments and regulators.

Sofrecom contributes to the development and to the digital transformation of its customers thanks to a highly innovative approach in DATA-IA, Networks & Services, Mobile Financial Services, e-government, Digital Innovation and Green IT & Network. This is done by bringing them operational solutions, the experience of the Orange Group and the unique know-how of its 2200 consultants and expert. Customers : Telcos operators, Governments and International Institutions Know How Consulting and Engineering services / Network Management / Operational and Business support systems (OSS, BSS) / Mobile Financial Services / Digital Transformation (B2B, Wholesale and B2C markets) and e-government / Data-IA

www.sofrecom.com

2operate is an innovative solution provider of OSS and Network Assurance tools. Using AI, automated processes, and state-of-the-art interfaces our solutions are specially designed to supplement and leverage existing OSS tools, paving the way for much faster incident handling as well as greater efficiency and simplicity in network operations.

With our cutting-edge ECO-RAN solution (energy consumption optimization in RAN) we have been busy rethinking how best to enable mobile operators to realize quick substantial energy efficiency gains in RAN and ensure greener company profiles. https://www.2operate.com/2solve-eco-ran

www.2operate.com

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30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

iMovo Limited is an innovative market leader in Digitalisation and Advisory services. iMovo helps companies to transform digitally and improve their operations across the entire business spectrum – from management decision making through powerful analytics, to efficient sales management, marketing automation, robotic process automation and customer service operations.

With years of expertise across different industries, including Telecoms, our team has worked on projects for all three industry players in Malta: GO plc, Vodafone Malta (now EPIC) and Melita plc. iMovo also offers customisation, implementation and integration services utilising recognised products such as Microsoft Power Automate and Power BI, Qlik, Salesforce, Tableau, Talend, UI Path and Zendesk, to name a few.

Starting out as a pioneer in the fields of CRM and Business Intelligence 11 years ago, iMovo now serves customers across a number of markets including UK, France, Italy, Spain, Greece, Cyprus, Portugal and Malta. iMovo is a privately held company headquartered in Malta with a presence in Portugal.

www.imovo.com

BMIT Technologies is a leading IT services provider, focusing on providing customers with peace of mind by enabling them to focus on their business whilst we abstract the complexity involved in deploying, operating and managing complex IT solutions.

We do this by bringing together our best-in-class infrastructure and a talented team of people with expertise across various technologies, to deliver a portfolio of services at your business, within one of our datacentres or on the cloud.

We offer a wide range of services and solutions in the hosting and datacentre spheres and on the cloud, whether public cloud services, private, hybrid or multicloud solutions.

At the heart of BMIT Technologies’ operations are two data centre facilities in Malta, which host our own BMIT Cloud platforms as well as the infrastructures of hundreds of customers, ranging from start-ups to leading global multinationals. Both facilities are ISO27001 and PCI-DSS certified and managed 24x365. They are interconnected with BMIT Technologies’ endpoints in Italy and Germany via a dedicated managed private international network which is peered with multiple Tier 1 global IP providers and protected with a multi-tier DDOS mitigation system.

www.bmit.com.mt 29

Sponsor Representatives GOLD SALESFORCE Carlo Gessi Lars Lynch Marios Papageorgiou

Strategic Accounts Executive – Telco & Media Enterprise Account Executive Account Executive

CHERRY & WHITE Ian Spindler Matt Carpenter John Cassidy

Commercial Director Head of Broadband Networks Business Development

SINCH

Francois Boshoff Vesa Lindberg Robert Acron

NOKIA

Luca Gerosa Sergio Solivera Claudio Santoianni

VP & Head of Product Management VP Operator Solutions VP Sales

Head of CBT Italy & Malta Head of Market Unit South and Central Europe Marketing, Communication & Corporate Affairs Director Med Region

SILVER CERILLION

OMNITELE

Louis Hall Dominic Smith

Chief Executive Officer Marketing Director

Arnold van Holten Jani Nieminen

Head of Sales and Marketing Director

IFG CONSULTING EUROPE Ian Ginn Catherine Ginn

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Founder and Director International Relations

30th TeleForum Meeting 8-10 June 2022 The Westin Dragonara Resort, Malta

SPIKEELABS Pierre Lecomte Thierry Berthouloux TELAVOX

Erik Domajnko Isabel Fernandez

ELISA POLYSTAR Anna Konberg Vugar Aliyev

Chief Executive Officer Chief Product Officer VP Operator Business Sales and Strategy Business Region Director Vice President Presales

BRONZE SOFRECOM 2OPERATE

Fergal Golding

Regional Director Europe

Kaj Juul-Pedersen

Chairman

LOCAL VENDORS iMovo

Pierre Mallia Joseph Casha Jordan Bonello Gauci

BMIT Technologies plc Christian Sammut Nick Tonna

Chief Executive Officer Chief Business Development Officer and Customer Success Business Development Manager, Data Services Chief Executive Officer Chief Customer Success Officer

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