CLINIC NEWS
CLINIC UPDATES
IMPORTANT: The JPS Eligibility & Enrollment department will no longer have an on-site Eligibility & Enrollment Specialist at CBHR
Mark your calendars! Women's Wellness Drive for OP BH will be held September 1 - 30
Quality Week is October 14-15
Outpatient BH Clinic
Employee
of the Month - Heidi Young
It’s that time of year again our annual Tailgate is just around the corner, and we couldn’t be more excited!
Event Details:
Date: Friday, October 25th
Time: 2:00 PM - 4:00 PM
We’ve got two exciting competitions lined up:
1 Most Creative “Team Table”
2 Best Tailgate Dish
Team Table Competition:
To enter the "Team Table" contest, email DPatters02@JPShealth org Space is limited, so make sure to register your team by Friday, October 18th.
Tailgate Dish Competition:
If you’re bringing a dish, don’t forget to include your recipe (if you’re willing to share)! Please note, you don’t need to have a team table to participate in the dish competition.
And…back by popular demand, the Behavioral Health Band will be performing with some brand-new hits!
We can’t wait to see everyone there for an afternoon of fun, food, and friendly competition!
Heidi Young, our Clinic Nurse at True Worth Behavioral Health, has been an invaluable part of the JPS family since December 2023. With 20 years of nursing experience, Heidi brings a wealth of knowledge and expertise to her role Her warm, positive energy lights up every room, and she is a fearless advocate for her patients. Heidi’s commitment to the well-being of those she serves, as well as her dedication to her team, is truly inspiring. A colleague remarked, "Heidi is a dedicated nurse who goes above and beyond for her patients and peers I absolutely adore her!"
Women'sWellnessDay:ToiletryDrive
We are thrilled to announce the upcoming Women’s Wellness Day at True Worth Medical Home on October 4th! This special event is dedicated to uplifting women in our community and addressing gaps in medical care
To make this day even more impactful, Outpatient Behavioral Health is hosting a Toiletry Drive and we invite you to join us in supporting women in need!
How You Can Help:
We are collecting essential toiletries to distribute at the event Your donations will make a meaningful difference, helping to promote dignity and well-being
Suggested Donation Items:
Shampoo and conditioner
Body wash and soap
Deodorant
Feminine hygiene products (tampons, pads, menstrual cups, etc )
Moisturizers and lotions
Hair brushes and combs
Chapstick Wet wipes
Please Avoid Donating: Razors or weapon-like items
Aerosols
Items containing alcohol
Drop-off Information:
Donations can be placed in the designated bins at any Outpatient Behavioral Health location from September 1st to September 30th
Your support will help make Women’s Wellness Day a success, providing essential care products to those who need them most We deeply value your generosity and its positive impact
If you have any questions or need further information, feel free to reach out Thank you for your kindness and support!
FluClinicAnnouncement–VACCINE’SDUENOVEMBER16th
It’s flu season again – and that means it’s time to get your annual flu shot! Below are the flu clinics for the Center for Behavioral Health Recovery and Central Arlington locations. Please note that all other behavioral health clinic locations are expected to utilize the flu clinics hosted by their respective medical homes. This year we are doing flu clinic for Outpatient Behavioral health a little differently and will require staff to sign up for their preferred flu clinic date within JPS Learn To locate the Outpatient Behavioral Health Flu Clinic, please log into JPS learn and search for “2024 Outpatient Behavioral Health Flu Clinic” Your enrollment is required to guarantee your flu shot, as we will be using the rosters to preorder vaccines for administration
If you have any questions or require additional information, please do not hesitate to reach out to Kat Newland Also, reach out to Kat if you have any issues signing up for your desired date/time within JPS Learn
Center for Behavioral Health Recovery Clinic Dates and Times:
October 16th: 11:30 AM - 1:00 PM in the Large Conference Room
October 18th: 12:00 PM - 1:30 PM in the Large Conference Room
Availability: The flu clinic at the Center for Behavioral Health Recovery will operate on a first-come, first-served basis with enrollment for your spot in JPS Learn Once they are gone, they are gone You will need to schedule a flu shot at another location
Eligibility: This clinic is exclusively for employees working at the Center for Behavioral Health Recovery
Central Arlington Clinic Date and Time:
October 14th: 11:30 AM - 1:00 PM
Eligibility: The flu clinic at Central Arlington is reserved for employees working at that location To receive a flu shot at Central Arlington's clinic, please sign up within JPS Learn If you do not sign up, there will not be a flu vaccine available for you and you will need to schedule a flu shot at another location
Ensuring the health and well-being of our employees is of utmost importance, and we encourage everyone eligible to take advantage of these flu clinics Let's collectively work towards maintaining a healthy workplace
Clinic News
TJC Survey Readiness Reminders
We ask that you do a sweep of your entire clinic before close of business Thursday/Friday and again on Monday morning Please note that if any of the items listed are found in patient care areas, they will be removed and given to your respective leaders for collection Once collected from your leader, please do not bring
these items back into the clinics Leaders will be rounding clinics on Fridays to ensure readiness!
If you have décor hanging on your office door or otherwise, please make sure that you have the packaging indicating that it meets the requirements for décor (must be fire resistant etc ) as listed in policy EC 104 If you do not have the packaging, you will need to remove the items as we cannot validate that they meet requirements
Survey Etiquette:
Excellence in Patient Experience
We are excited to announce the PAR (Patient Access Representative) winners for the Courtesy of Registration Personnel question on the patient experience survey Congratulations to Alisha Haynes and Jennifer Payne from Central Arlington Behavioral Health! With an impressive score of 91 67, they’ve exemplified outstanding courtesy during the registration process
In addition, we are thrilled to recognize Viola Pitts PHP as the Top Performer for Behavioral Health Outpatient in August! With an incredible overall rating of care at 100, every patient who completed the survey after attending PHP programming at Viola Pitts gave a perfect score This remarkable achievement speaks to your team’s unwavering dedication to delivering extraordinary patient care
Thank you, Viola Pitts PHP team, for your tireless efforts and commitment to providing exceptional service!
August Department Score Highlights:
Smile and welcome the surveyors to JPS 1
If you are not clear on an answer you can defer, “I am sorry that does not happen frequently, but if it did I would contact my (insert appropriate individual) for further guidance 2
Professionally conduct yourself at all times while on premises by utilizing professional communication and behavior You are representing JPS while you are here and wearing your badge. 3
Items not permitted within the clinics:
Unapproved heaters or other electronic items. See policy/procedure EC 103/ EC 102 1.
Scissors not secured in a locked drawer 2.
Lotions, hand sanitizers, or other products not on the Material safety data sheets (this includes air fresheners and cleaning products)
Food or drinks should be stored in designated break rooms (food) or hydration stations (drinks only) 4.
Tissue boxes are single patient use Once opened they should be given to the patient or discarded
Our overall department score for August: 78 95 surpassing our stretch goal once again!
Year-to-date (YTD) score for Outpatient Behavioral Health: 79 29, also exceeding the stretch goal!
Your hard work and dedication continue to make a positive
Terelle Coleman 09/01
Wendy Flotte 09/02
Karen Greenwood 09/07
Lacreshia Franklin 09/07
Ledbetter 09/18
Kimberly Crowson 09/21
Kaelen Barclay 09/28
Kimberly Olvera 09/30
Brenda Washington Risher 09/08
Jeanie Jenicke 09/16
Faie Chavez 09/18
India
FreeBiometricWellnessScreenings
The JPS ENLIVEN Wellness Program is excited to offer FREE biometric wellness screenings through Quest Diagnostics® to help improve your health and support your 2025 WellCredit goals! Team members covered under the JPS Cigna medical plan are eligible to schedule a Quest appointment The scheduling link is now open
How to Participate in Quest Screenings:
1 Quest Diagnostics Patient Service Center (PSC):
Available: October 1, 2024 – December 31, 2024
2 Onsite Biometric Screenings at JPS:
1350 JPOC, Patient Accounting Conference Room, 2nd Floor:
October 11th, 1:00 pm – 6:30 pm
October 14th, 7:00 am – 3:30 pm
November 8th, 11:00 am – 5:00 pm
November 11th, 7:00 am – 3:30 pm
Main Hospital, OPC, 3rd Floor: November 4th, 7:00 am – 3:30 pm
Registration Instructions:
All participants must register online. Use the registration key: JPS2024. Go to the HR intranet to register and schedule your appointment.
If unable to register online, contact the Quest Service Center at (877) 304-7055 for support
New Participants:
Enter your Registration Key: JPS2024 and click "Register Now " Follow the prompts to complete your registration
Returning Participants:
Log in with your existing username and password If needed, use the "Forgot Username/Password" link to recover your credentials
Once logged in, select your preferred screening option and schedule your appointment
For detailed scheduling instructions, please visit the HR Wellness intranet page Don't miss this opportunity to take charge of your health and earn your 2025 WellCredit!
JESSICAREYESThankyouforyourinnovativeideato createaresourcecenteratCBHRforourpatients Your hardwork,attentiontodetail,andvastknowledgeof resourcesisanassettoourpatientsandteam I appreciateyourinitiativetotakeonthisprojectandmake ithappen!
VANESSADEANApatientshared,"Vanessa,asalways,is thebest" Thankyouforallyoudoforyourpatients, Vanessa!
JAMIEPORTILLOApatientsharedthatJamiehas"a calmingdemeanor",andis"easytotalkto".Theyalso sharedthattheyappreciatethetimeJamiehasputinto theircare Thankyou,Jamie,forprovidinganexceptional patientexperiencetothoseinyourcare!
CRISTINAESCAMILLAApatientsharedhowgratefulthey werefortheteammembersattheViolaPittsPHP/IOP programforprovidingcompassionateandsupportive care Theworkyoudoisinvaluabletothisorganization Youreffortshavemadeasignificantimpacttoour patients,anditshows!
DEANDREADARDENApatientshared,Dedeisverykind andhelpfuleverytimeIvisit" Thankyouforprovidinga wonderfulpatientexperience,Dede.
RYLEEDIXONApeershared,"Ryleehasbeensuper helpfulwithPHPtraining.EvennowthatIamnottraining, shehasbeenhelpingwithpreparingmetocovernext week ShealsoreceivedptcomplimentswhileIwas observingandmadeseveralconnections/breakthroughs withptswhileinPHP "Thankyou,Rylee!
CHANTELPEARCEApatientsharedhowgratefulthey werefortheteammembersattheViolaPittsPHP/IOP programforprovidingcompassionateandsupportive care Theworkyoudoisinvaluabletothisorganization Youreffortshavemadeasignificantimpacttoour patients,anditshows!
ALISHAHAYNESandJENNIFERPAYNEApatientshared, "AlishaandJenniferwereveryfriendlyandfuntotalkto beforeandaftermyappointment" Thankyoubothfor alwaysprovidinganexcellentpatientexperience!
CANDICEBARTONandFRANKARTISTThankyou, CandiceandFrank,forhelpingmecarrysuppliestomy carinthepouringrain!Youdidn'thavetooffertohelp, butyoudid,andItrulyappreciateyou!
VANESSAOLSONApatientsharedhowgratefultheywere fortheteammembersattheViolaPittsPHP/IOPprogram forprovidingcompassionateandsupportivecare The workyoudoisinvaluabletothisorganization Your effortshavemadeasignificantimpacttoourpatients, anditshows!
KOQUESECAMPBELLApatientshared,"Koqueseatthe frontdeskalwaystreatedmelikeFamily,thankyouso much" Thankyou,Koqueseforprovidinganexcellent patientexperience!
HEATHERHOGANHeatherhadthelowestno-showrate forthemonthofAugustamongsttheoutpatientBH therapyteam!Shehadano-showrateof12%!Shealso hadthehighestcompletionrateamongsttheOPBH therapyteamforAugust!Incrediblework,Heather!
