Outpatient CLINIC NEWS
October 2024
CLINIC UPDATES
Benefits Sign Up! Open enrollment ends October 31 If you fail to sign up, you will not have benefits in 2025.
Team Member Flu Shots: All JPS team members must be vaccinated against the flu by November 16. We are excited to announce that Narcan Kits will soon be back in stock at our Behavioral Health clinics!
Outpatient BH Clinic
Employee of the Month - Erin Heldt
We are excited to share the success of True Worth Clinic’s recent Women’s Day event, where we had the opportunity to give back to the women in the Lancaster area This special day was made possible thanks to the generous contributions from our recent toiletry drive, and we put those items to great use.
During the event, we distributed much-needed toiletries and shared valuable resource information with attendees, which was met with overwhelming gratitude. In addition to these resources, our clinic offered 10 same-day behavioral health appointments and scheduled 34 future appointments, ensuring continued support for the community.
A big thank you to the True Worth team for your dedication and compassion in helping those who need it most. Your efforts have truly made a difference in the lives of the women we serve.
Erin, a Resource Specialist for the CPAN-PeriPAN teams, has been a standout in her role. Over the summer, she was the sole resource specialist, handling calls and texts without missing any state or leadership metrics Her professionalism and kindness shine, even during stressful times In July, she led the team in managing record-breaking call volumes. Erin excels at training new team members, offering detailed guidance, and sharing her expertise in community resources. She navigates new processes smoothly and consistently earns praise from her peers, leaders, and providers. We are grateful to have her on the JPS OP BH team!
We are thrilled to announce the success of our recen Joint Commission survey, where our Behavioral Healt Division earned high praise for exceptional patient car and service consistency Surveyor Patricia Sylve, LCSW LPC, visited our Central Arlington, Northeast, Viola Pitts and Center for Behavioral Health Recovery locations an focused her attention heavily on our Partia Hospitalization and Intensive Outpatient Programs offering her expert insights and commendations.
Day One: An Engaged Team and Stellar Observations
During the first day, Patricia observed Alexis’s PHP Socia Work group and JiJi’s PHP Nursing group Her feedback was overwhelmingly positive, praising the active patient engagement and the compassionate care provided
Readiness and Preparedness Shown Across Clinics
The Ambulatory surveyor visited other community health locations, including Stop Six and True Worth, commending our Embedded Behavioral Health Specialists for their role in supporting patient care in community settings Shout out to Courtney Wilson for showcasing the impact of our behavioral health services!
impressed by the uniformity with w discussed processes, particularly arou suicide screening, monitoring, and as Vanessa, Chantel, and Karen for their dedication! Dr. Amanda Plein was a telling the surveyor about our lab orde
Although the surveyor did not trace BH clinics at Stop Six and True Worth, our teams were fully prepared, showcasing their readiness and the impressive care environments they maintain daily
Celebrating Zero Clinical Findings in Behavioral Health
We’re thrilled to report ZERO clinical findings for our
Thank you all for exemplifying JPS s mission and values every day This achievement is a collective win that reflects our shared commitment to providing outstanding care and support Take a moment to celebrate this success you’ve earned it!
Program
CelebratingTrueWorthBH
A special congratulations to True Worth BH for achieving the highest overall rating of care for September 2024! Every patient surveyed after their BH appointment awarded your team a perfect rating of 100% This extraordinary accomplishment reflects your unwavering dedication to exceptional patient care.
NortheastBHShinesYear-Round
Congratulations to Northeast BH, our top performer yearto-date in OPBH! With 351 surveys completed, you closed out FY24 with an overall care rating of 85 47 This remarkable achievement highlights your commitment to impactful and positive patient care throughout the year
KudostotheOutpatientBHDepartment!
Together, we wrapped up FY24 with an overall care rating of 79 19 With 2,574 patient surveys completed, each one represents a life positively impacted by your work. Take pride in the incredible care you’ve provided! For reference, the FY24 thresholds were: Minimum: 754; Target: 758; Stretch: 76.3.
Thank you all for your commitment and for exemplifying excellence in our department We’re incredibly proud of your achievements and look forward to another patientcentered, goal-reaching year in 2025!
We are excited to announce the opening of our Child and Adolescent Behavioral Health Clinic at Central Arlington, will begin welcoming young patients on Monday, November 4, on Mondays and Tuesdays from 8:00 AM to 12:00 PM This initiative is a vital expansion in our commitment to provide accessible, specialized care to children, teens, and their families in our community
To make this transition seamless, patient access and nursing staff will divide their hours to provide thorough coverage during these new clinic times. This change represents a coordinated effort to offer a welcoming, efficient, and highquality care environment, one that our patients and their families can rely on We appreciate everyone’s cooperation in adjusting to this new schedule, as we work to expand our services thoughtfully
Your continued support and dedication make programs like this possible Together, we are setting a high standard for accessible, compassionate, and effective behavioral health services in our community If you have any questions or need further details, please reach out to your supervisor
Jacqueline Gonzalez 10/01
Stacey Gobert 10/23
Dakota Deaver 10/23
number one!
Celina O'Connor and her husband welcomed Jameson Taylor O'Connor on Saturday, October 12th!
Teamwork makes the dream work.
team!
KIMBERLY OLVERA Kim was able to identify a new process with the appointment reminder text system This will help create a less timeconsuming workflow for the Call Center. Way to go, Kim!
AMANDA AYERS Amanda presented a wonderful team building exercise at our recent team meeting. She encouraged the team to "see" each other's strong suits and share words of affirmation with each other Thank you for your out of the box presentation, Amanda!
SHELLY LOUIS Shelly received the following feedback: "I want to give a shout-out to Shelly for working so closely with the family and updating the team regarding their concerns Thank you, Shelly, for all you do!!!" Thank you for all you do for our families. Your team appreciates you!”
JILL POLLARD Jill received the following comment from a patient family, "Jill is amazing" Thank you for all you do for this, and every family you work with. Allowing families to feel safe in your care goes a long way towards their loved one's healing Great job, Jill
JULIA MARRERO Julia received the following comments from a school following an event she led: "I wanted to thank you for sending Julia out She did a fabulous job, and we are so happy for the families she was able to connect with. She seems like an incredible employee, and I thought you should know!
HEATHER ZIPPER During rounding Heather brought up several ethical issues and consistently voiced her commitment to providing ethical care, even in the handouts she gives patients Ethics can be challenging, but I was impressed by our discussion and your level of dedication. Great job, Heather.
ANNETTE CRIVELLARO, HALEY ROCHA, ERIN HELDT & ZURI BENITEZ This team managed a day with not only their work but covered for three other HRIs on the same day. I know it can be overwhelming, but I am proud of the work you do! Great job team!
