BH Outpatient Clinic News March 2023

Patient Experience: The Survey

Improving patient experience is crucial in ensuring that patients receive high-quality care that meets their needs and expectations A positive patient experience can lead to better health outcomes, increased patient satisfaction, and improved communication between patients and healthcare providers

To the left are the questions patients are asked after each completed visit The survey questions are broken down into eight sections, each with its own set of questions The first section is access, which included questions about the ease of scheduling appointments, the convenience of those appointment times, and the friendliness of the front desk staff

The second section is over the treatment area This section asks about the cleanliness, privacy and comfort of the treatment areas and can include the availability of amenities like games, activities, TV, and Wi-Fi

The third section focuses on the care provider, with questions about the doctor's bedside manner, communication skills, helpfulness, explanation of condition/s, and willingness to answer questions

The fourth section is about the primary therapist, asking about the therapist's knowledge and expertise, the effectiveness of the therapy sessions, the level of comfort provided during the sessions, and how well they kept the patient informed about the treatment plan

The fifth section is about the patient's overall care, including questions about the coordination of care between providers, the staff's response to concerns, and the level of support provided during recovery

The sixth section is the overall assessment, asking patients to rate their overall experience at the clinic/program and whether they would recommend it to others

The seventh section is focused on telemedicine technology, asking about the ease of use and effectiveness of virtual appointments - if a telemedicine appointment was utilized

Finally, the survey includes an open-ended comments section, where patients can provide additional feedback about their experience and offer specific people or incidents that made a positive or negative impact on them while at out clinic/program

Please take the time to review these questions and memorize how we can make a positive impact on our patient experience interactions Improving patient experience is an essential aspect of providing highquality healthcare services and ensuring positive health outcomes for patients As always thank you for your support!