Outpatient CLINIC NEWS
March
Behavioral & Correctional Health World Fair
We are delighted to invite you to our upcoming "World Fair" employee potluck event This event is an opportunity for us to come together as a team and learn more about each other's backgrounds, cultures, and traditions
CLINIC UPDATES
Reminder: All team members are required to have their yearly CBLs completed by April 30th.
Please review the JPS Portable Heater policy as the network had a unexpected fire last week.
The potluck event will take place on April 13 for Inpatient and April 14 for Outpatient, LCA, and Correctional For outpatient clinics the potlucks will be held in your breakrooms We encourage you to bring a dish that represents your culture, background, or heritage Whether it's a family recipe or a favorite dish from your hometown, we are excited to taste the delicious food that represents our diverse and vibrant team Please keep in mind that all dishes should be labeled to ensure that everyone can enjoy the food We also kindly ask that you bring your own utensils and serving ware
During the event, we invite you to share a bit about our cultural traditions and customs We will also host a flag making contest for our clinics to participate in with a winner from each clinic announced in the following outpatient newsletter We hope that this will be an opportunity for everyone to learn from one another and celebrate the diversity that makes our team so unique
If you have any questions or concerns, please do not hesitate to reach out to Kat Newland We are looking forward to a fun and tasty event and hope to see you all there!
OP BH Social Services Employee of the Month - EMILY WILLS-THAMES
Emily is the BH Counselor for the Central Arlington PHP/IOP program! Though, she only recently accepted her role with Outpatient BH as an Individual Therapist, Emily has done a number of amazing things to deserve this honor including completing the first full PHP program with a patient using interpretation services. There were hurdles in the process, but Emily stayed dedicated to providing her patient with excellent care throughout programming Emily is an advocate for her patients and team on a regular basis She strives to meet the needs of all the patients she serves and to make JPS a joyful workplace for those around her
New schedule for the Intake Service Line beginning April 1. For the months of April-June the Intake Specialists will operate on a 4-day work week in which they will work 10hour days 2023
Patient Experience: The Survey
Improving patient experience is crucial in ensuring that patients receive high-quality care that meets their needs and expectations A positive patient experience can lead to better health outcomes, increased patient satisfaction, and improved communication between patients and healthcare providers
To the left are the questions patients are asked after each completed visit The survey questions are broken down into eight sections, each with its own set of questions The first section is access, which included questions about the ease of scheduling appointments, the convenience of those appointment times, and the friendliness of the front desk staff
The second section is over the treatment area This section asks about the cleanliness, privacy and comfort of the treatment areas and can include the availability of amenities like games, activities, TV, and Wi-Fi
The third section focuses on the care provider, with questions about the doctor's bedside manner, communication skills, helpfulness, explanation of condition/s, and willingness to answer questions
The fourth section is about the primary therapist, asking about the therapist's knowledge and expertise, the effectiveness of the therapy sessions, the level of comfort provided during the sessions, and how well they kept the patient informed about the treatment plan
The fifth section is about the patient's overall care, including questions about the coordination of care between providers, the staff's response to concerns, and the level of support provided during recovery
The sixth section is the overall assessment, asking patients to rate their overall experience at the clinic/program and whether they would recommend it to others
The seventh section is focused on telemedicine technology, asking about the ease of use and effectiveness of virtual appointments - if a telemedicine appointment was utilized
Finally, the survey includes an open-ended comments section, where patients can provide additional feedback about their experience and offer specific people or incidents that made a positive or negative impact on them while at out clinic/program
Please take the time to review these questions and memorize how we can make a positive impact on our patient experience interactions Improving patient experience is an essential aspect of providing highquality healthcare services and ensuring positive health outcomes for patients As always thank you for your support!
Epic Enhancement: March 16
The suicide risk screening tool is getting a verbiage/display name update The enhancements provide more exact language of the evidence-based tool that is used for the suicide risk screening This change will allow team members to speak to the actual evidencebased tool used in our network
This change is a strategic move to improve the suicide risk screening tool usability, clarity, and intuitiveness If you have a question or concern about the change, please contact your leader for more information
Outpatient Clinic continued
Staffing Updates
We have some exciting new additions to our Outpatient BH team! Emily Wills-Thames, who is currently serving as a BH Counselor at CAB, will be transitioning into the role of the newest BH Therapist. We are thrilled to have Emily onboard in this new capacity and are confident that she will excel in her new position.
In addition, I would like to welcome Celina Ruiz as the 6th BH Assessment Specialist. Celina brings a wealth of experience and expertise to our team, and we are excited to have her join us.
National Social Work Month is a time to honor and celebrate the essential work of social workers. Social workers dedicate their lives to serving others and improving the well-being of individuals, families, and communities they work in by providing a range of services, from counseling and therapy to advocacy and community outreach.
During National Social Work Month, we recognize the important role that social workers play in our society. Their work often goes unnoticed or undervalued, but it is crucial to the health and wellbeing of our communities. Social workers help people navigate challenging situations, such as poverty, homelessness, mental illness, and addiction. They provide a listening ear, a supportive shoulder, and practical assistance to those in need.
National Social Work Month is also an opportunity to raise awareness about the challenges facing social workers. Social workers often work in high-stress environments. Despite these challenges, they remain committed to their work and continue to make a difference in the lives of those they serve.
This is a time to honor and celebrate the dedicated and compassionate social workers who work tirelessly to improve the lives of others. Their work is essential to our society, and we are grateful for their contributions. Let us continue to support and advocate for social workers, so that they can continue to make a positive impact in our communities. Thank you for the work you do!
Furthermore, I am pleased to announce that Christi Weaver has joined us as our new Team Lead. Christi began her work with us on March 6th, 2023, and has already made significant contributions to our organization.
And after 30 years of service to our organization, Cindy Turner will be retiring as of April 6th, 2023. We are grateful for Cindy's many contributions and dedication to our organization, and we wish her all the best in her retirement.
Please join me in welcoming Celina and Christi to our team and congratulating Emily on her new role Let us also take this opportunity to thank Cindy for her many years of service and wish her the best in her future endeavors
Asia Haynes 03/03
Dylan Highfill 03/05
Theresa Patterson 03/13
Brittney Washington 03/15
Angela Hunter 03/17
Sheila Toombs 03/18
Hayden Castillo 03/26
Kayla Aguirre 03/28
2023 CPAN CME Series
Child Psychiatry Access Network presents the 2023 CME series! Each month, on the third Thursday, CPAN will host a CME event! Topics include; Eating Disorders: The Primary Care Role, Teen Dating Violence and Mental Health, Mental Health and the Military Child, Unconscious Bias, and so much more!
ToattendpleasescantheQRcode:
Theupcomingdatesare:
4/20/2023
MentalHealthandtheMilitaryChild
Presentedby SarahBanis,LCSW-S
5/18/2023
TopicTBD
Presentedby ElizabethLobel,MD
6/15/2023
ADHD
Presentedby LeanneMorey,PA
7/20/2023
ProblematicGamingandSocialMedia
Presentedby BryanDuncan,PhD,LPC-S,NCC
JESSICAREYESJessicaisagreatteamplayerandafantastic socialworker!Thankyou,Jessicaforjumpinginandhelping outwhileIwasonastressfulcall!Youhaveexcellentclinical knowledgeandskill
CBHRFRONTDESKApatientshared,"Frontdeskstafffriendly andpersonable".Thankyouallsomuchforeverythingyoudo! YouarethefaceofCBHR,andyourdedicationisso appreciated!
DEANDREADARDENApatientshared,"Dedeisaverykindand helpfulreceptionist" Thanksforallyoudo,Dede!
KIMTHRASHERKimisalwayswillingtohelpherteam!She steppeduptomakeadifficultcalltoapatientwhoneededa freshsetofearstolistentoher Kimwasabletobuildrapport, andevenofferedtocontinuetocheckinwithher Ourpatients andteammembersareluckytohaveher!
JENESSAENGLISHBEEJenessaisalwayssowillingtohelpme withthemanyquestionsIhave Shegoesaboveandbeyondto helpus,evenifwearen'tonher"team".Iamsothankfulto havehertogotowhenIhavequestions!
VANESSADEANApatientshared,"Vanessaatthedesk/window isalwaysverypleasantasIcheckin&leave".Thankyoufor alwaysleavingawonderfulimpression,Vanessa.
