Clinic News continued

Enhancing Patient Satisfaction

Patient satisfaction plays a crucial role in the success of healthcare organizations, as it directly influences patient retention, reputation, and overall success Positive patient experiences lead to better health outcomes, increased compliance with treatment plans, and higher levels of trust in healthcare providers Conversely, negative experiences can result in patient dissatisfaction, reduced loyalty, and even potential legal issues Below are some ways to improve patient satisfaction

FosterEffectiveCommunication

Clear and empathetic communication is the foundation of patient satisfaction Healthcare providers should strive to actively listen to patients, ensuring that their concerns, questions, and fears are addressed comprehensively Using simple language, avoiding medical jargon, and encouraging patients to participate in shared decision-making can significantly enhance their satisfaction levels

PersonalizeCare

Treating patients as individuals with unique needs and preferences is essential for fostering patient satisfaction Healthcare providers should take the time to understand the patient's medical history, lifestyle, and cultural background to tailor treatment plans accordingly Demonstrating genuine care and concern for patients fosters trust and enhances satisfaction

Improving patient satisfaction requires a multifaceted approach that prioritizes effective communication, personalization, convenience, and a patient-centered mindset. By focusing on these key aspects, healthcare providers can foster stronger patient relationships, drive positive health outcomes, and establish a reputation as a patient-centric organization Remember, satisfied patients are more likely to become loyal advocates and contribute to the long-term success of healthcare facilities.

Update:

"JunestatsincludeArlingtonPHP,Northeast PHP,CBHRPHP,andPDRallhad100%witha completedsurveysizeof1.StopSixwasthe highestclinicwith905%withacompeted surveysizeof21 Congratulations!"

Staffing Updates

As the demand for quality behavioral health services continues to grow, we, at JPS Behavioral Health, are thrilled to introduce two exceptional new hires, Hellena Cooper and Jane Rodriguez In addition to these new additions, we are excited to announce a new position within our Texas Child Health Access Through Telemedicine (TCHATT) team These developments signify our dedication to providing comprehensive and accessible care to the communityweserve

On June 19th, we warmly welcomed Hellena Cooper, Licensed Master Social Worker (LMSW), to our esteemed Embedded BH Specialist team Hellena joins us from Wellbridge Hospital, where she demonstrated her exceptional skills in conducting intake assessments with behavioral health patients Her previous experience as a Bachelor of Social Work (BSW) at TSP showcased herdedicationtothefield

Another exceptional addition to our team is Jane Rodriguez, who brings an impressive ten years of experience in serving the behavioral health population Her passion for the community we support is evident, making her an excellent fit for JPS Behavioral Health We are delighted to have her join us, and we are confident that her expertise will further enhance our ability to deliver exceptionalcareandsupporttoourpatients

To meet the growing needs of our TCHATT program, we are excited to open a new position the TCHATT Clinical Referral Specialist" This role will be responsible for managing therapy referrals from school districts across nine counties, specifically requesting therapy by our TCHATT therapists Coordination with schools, TCHATT therapists, and case managers will be crucial in ensuring seamless patient care We believe that our success lies in the dedication and expertise of our team members If you know an outstanding social worker or LPC seeking to be part of a dynamic and caring team, encouragethemtoexplorethisexcitingopportunitywithus

Reyes Jessica 07/03

Olivo Fabiola 07/05

Fausett Sheri 07/05

Demba Alex 07/05

De La Flor Annette 07/06

Escamilla Cristina 07/07

Medley Sharon 07/09

Williams Ratasia 07/10

Lopez Johnirenea 07/13

Hernandez Kassandra 07/14

Siegel Constance 07/16

Darden Deandrea 07/17

Najera Martha 07/18

Pearce Chantel 07/22

Nichols Angela 07/22

Marrero Julia 07/22

Campos Dalila 07/23

Haynes Alisha 07/24

Nava Azua Belen 07/27

Heldt Erin 07/29

ARLINGTONCLINICTEAMApatientshared,"theentirestaffattheclinicinArlingtonisprofessionalandkind.Thankyoutoall". Thankyou,CABTeam,forallyoudo!

DEANDREADARDENApatientshared,"Dedeatthefrontdeskisalwaysajoyandmakespatientsfeelatease "Thankyouforallyou do,Dede!!

JACKIEGONZALEZBigthankyoutoJackieforexcellentcommunicationduringaverybusyweek!Jackiewentaboveandbeyondto communicatewithmeanytimeIwouldreachoutandassistedwithpatientneeds Thefrontdeskrolecanbeverystressfulattimes, andJackiehandleditwellwithprofessionalism.

MARQUITAMARTINThankyouforperformingdoubledutythesepastfewmonthscoveringSEandNEMHs Iknowithasbeenalot andyouhavemanageditsowell Itreallyshowsyourdedicationtoourpatientsandteam Iappreciateyouandallofyourhardwork! Thereisfinallyalightattheendofthetunnel.

ALYSSAWEAVERAlyssacompletedherfirsttracerwithusinOutpatientBehavioralHealth!Shereceivednothingbutfantasticreviews fromboththeregulatorystaffandfromourleadershipteam Wearesogratefultohaveyououtherewithus,Alyssa Goodwork!

DALILACAMPOSCongratulationsontheoutstandingachievementofpassingyourClinicalexam!Youhaveworkedsohardandare highlydeservingofthisadvancementinyourcareer I'mproudofyouandexcitedforalltheopportunitiesthislicensurewillafford you Greatjob!

THAOLEGreatjobbeingtheCallCenterVOBleaderforJune2023!Youcompleted105VOBs,whichisexcellent.Weknowthiscanbea tedious,lengthytaskandweappreciateyourdiligence Wearegratefulforyourhardworkandvalueyouonourteam

Visit Type Updates

New visit types will soon roll out in Behavioral Health! These visit types will be specific to Behavioral Health Services and will no longer be shared with the rest of community health The purpose for this move is to give us the ability to continue to refine and make changes to our scheduling/registration processes and improve clinic workflows.

Effective Wednesday 7/19/23, all behavioral health clinic visit types will have a “Mode” attached This means that the visit type will NOT change to Telehealth Instead, the visit type will remain its usual title and the team member will select a “Mode” (InPerson, Tele-video, Telephone) during the scheduling process

The “Video Mode/Status” column on the schedule will reflect the visit mode for the appointment If the column is empty, the appointment is in-person; if it is telehealth video, you will see the camera icon If it is a telehealth phone appointment (only available for intake and counseling), you will see a telephone icon

The changes will take effect on Wednesday,July19:

Discontinuedvisittypes

Telehealth Video – DISCONTINUED

Telehealth Phone – DISCONTINUED

Visittypenamechanges

New Patient → BH New Patient

Follow Up → BH Follow Up

Walk In → BH Walk In

Leaders will be rounding to answer questions and to help This “mode” workflow is already in use for our counseling and intake visit types and has resulted in a more efficient workflow for scheduling/registration and better data to reflect effort Thank you in advance for your patience during this transition Please reach out with any questions

2023 CPAN CME Series

Child Psychiatry Access Network presents the 2023 CME series! Each month, on the third Thursday, CPAN will host a CME event! Topics include; Eating Disorders: The Primary Care Role, Teen Dating Violence and Mental Health, Mental Health and the Military Child, Unconscious Bias, and so much more!

Theupcomingdatesare:

8/17/2023

Substance Use in Adolescence: Fentanyl, Alcohol & Marijuana

PresentedBy A ChristieWeaver,LCSW,LCDC 9/21/2023

Helping Children and Families Manage After a School Trauma

Presentedby GunitKahlon,MD 10/19/2023

PsychPharmforPediatricians

Presentedby MeghanSchott,DO,FAPA 11/19/2023

PsychPharmforPediatricians

Presentedby MeghanSchott,DO,FAPA