Outpatient CLINIC NEWS
Beat the Texas Heat
July 2023
CLINIC UPDATES
WOW boxes are back in lobbies and ready for use! These are comment boxes for patients to leave a note recognizing outstanding staff members!
Eligibility Specialist in clinic on Monday mornings from 8 a.m. to noon. If someone drops off an application, please scan the packet to Eligibility at enroll@jpshealth.org or leave them in the Eligibility office. Mark your calendars for Outpatient
SKILLS FAIR: August 15, 16, and 17
You must sign up for a session in JPS
Learn and complete the required prework before the skills fair
If you are interested in presenting a Skills Fair board, they are due by 8/11
Please reach out to Mackenzie
Schnapp if you need a board to use
Outpatient BH Clinic Employee of the Month - Alisha Haynes
Texas summers are renowned for their scorching temperatures and relentless heatwaves While the sunny weather offers opportunities for outdoor fun and recreation, it can also pose significant health risks if not approached with caution Heat-related illnesses, such as heatstroke and heat exhaustion, are common during this time of the year Understanding the importance of staying cool and implementing practical strategies to beat the heat is vital for maintaining physical well-being and enjoying the summer to the fullest
Hydration: Drink plenty of water throughout the day, even if you don't feel thirsty
Stay Indoors During Peak Heat Hours: The hottest part of the day in Texasistypicallyfromlatemorningtoearlyevening
Dress Appropriately: Wear lightweight, loose-fitting, and light-colored clothingtohelpyourbodystaycool
SeekShade:Whenspendingtimeoutdoors,lookforshadedareastoreduce directsunexposureandlowertheriskofheatexhaustion
Use Cooling Products: Utilize cooling products such as fans, misting fans, andcoolingtowelstohelpregulatebodytemperature
Take Cool Showers: A refreshing cool shower can help lower your body temperatureandprovidetemporaryrelieffromtheheat
Pool and Water Activities: Take advantage of swimming pools, lakes, or nearbywaterparkstoenjoyarefreshingescapefromtheheat
Avoid Strenuous Activities: Minimize intense physical exertion during the hottestpartsoftheday
Keep Pets Cool: Remember to keep your pets cool and hydrated by providingshadeandfreshwater,especiallywhentakingthemoutdoors RemembertostaycoolandsafewhilemakingmemoriesintheTexassun!
Alisha has served as the Patient Access Representative at the Central Arlington Clinic for the past year She has been an invaluable member of the CAB team, consistently demonstrating her commitment to helping patients and treating them with respect Alisha is highly regarded by her teammates for her exceptional teamwork and willingness to lend a hand whenever needed Her co-workers appreciate her reliability and commend her as an outstanding colleague Congratulations, Alisha! We
are thrilled to have you as part of the OP BH Team Your friendly demeanor and dependable nature are highly valued by both your team and the patients you serve
Power of Employee Engagement Surveys
In every successful organization, employees are the backbone of its achievements Their passion, dedication, and well-being significantly impact the overall performance and growth A workforce that is engaged, motivated, and empowered creates a positive work environment that drives productivity and innovation. To gauge our progress and gather your valuable insights, we will be conducting an Employee Engagement Survey in the coming weeks
In preparation for the survey, we would like to highlight three important topics: recognition, opinions count, and work "best friends " This week, we are focusing on recognition, a key aspect of creating a positive work environment. By recognizing the efforts and contributions of our colleagues, we can strengthen our bonds and cultivate a culture of appreciation
Recognition: Your contributions to making JPS Health Network a great place to work are genuinely appreciated, and we can't wait to hear about the moments of recognition and appreciation that brighten your days Remember, recognition isn't just about rewarding accomplishments but also fostering a culture of support and camaraderie
Opinions Count: It is important to remember that fostering an environment where opinions count goes beyond just generating ideas It also involves implementing actionable solutions and improvements based on those opinions Together, we can drive meaningful change and continuously enhance our workplace experience. We encourage each and every one of you to actively participate in the Employee Engagement Survey, sharing your thoughts, opinions, and suggestions freely Your insights will be invaluable in shaping the future of our organization
"Work Best Friends": At JPS Health Network, we believe that having a best friend at work goes beyond simply spending time with a specific colleague. It means having someone who genuinely cares about you, understands your humor, has your back, and appreciates you for who you are We understand the importance of these connections in creating a thriving and fulfilling work experience Fostering friendships at work contributes not only to individual well-being but also to team synergy and overall productivity A positive work environment, filled with genuine connections, makes our healthcare family even stronger
Employee Engagement Surveys are not just about collecting data; it is about utilizing that data to drive meaningful change Organizations should communicate survey results transparently, sharing successes and areas for improvement Involving employees in the decision-making process and collaborating on action plans can foster a sense of ownership and commitment These Surveys are not a one-time event; they are part of an ongoing journey towards excellence Regular assessments help track progress, make necessary adjustments, and ensure that employee engagement remains a priority.
When employees feel valued, supported, and engaged, they become catalysts for growth, innovation, and success By fostering a thriving workplace through these surveys, organizations can achieve their goals while building a loyal and committed workforce Remember, the success of an organization is not only measured by its financial gains but also by the happiness and satisfaction of its employees.
Thank you for your unwavering commitment and dedication to making JPS Health Network an exceptional place to work We eagerly look forward to witnessing the positive impact of your efforts in building stronger connections within our organization
Clinic News continued
Enhancing Patient Satisfaction
Patient satisfaction plays a crucial role in the success of healthcare organizations, as it directly influences patient retention, reputation, and overall success Positive patient experiences lead to better health outcomes, increased compliance with treatment plans, and higher levels of trust in healthcare providers Conversely, negative experiences can result in patient dissatisfaction, reduced loyalty, and even potential legal issues Below are some ways to improve patient satisfaction
FosterEffectiveCommunication
Clear and empathetic communication is the foundation of patient satisfaction Healthcare providers should strive to actively listen to patients, ensuring that their concerns, questions, and fears are addressed comprehensively Using simple language, avoiding medical jargon, and encouraging patients to participate in shared decision-making can significantly enhance their satisfaction levels
PersonalizeCare
Treating patients as individuals with unique needs and preferences is essential for fostering patient satisfaction Healthcare providers should take the time to understand the patient's medical history, lifestyle, and cultural background to tailor treatment plans accordingly Demonstrating genuine care and concern for patients fosters trust and enhances satisfaction
Improving patient satisfaction requires a multifaceted approach that prioritizes effective communication, personalization, convenience, and a patient-centered mindset. By focusing on these key aspects, healthcare providers can foster stronger patient relationships, drive positive health outcomes, and establish a reputation as a patient-centric organization Remember, satisfied patients are more likely to become loyal advocates and contribute to the long-term success of healthcare facilities.
Update:
"JunestatsincludeArlingtonPHP,Northeast PHP,CBHRPHP,andPDRallhad100%witha completedsurveysizeof1.StopSixwasthe highestclinicwith905%withacompeted surveysizeof21 Congratulations!"
Staffing Updates
As the demand for quality behavioral health services continues to grow, we, at JPS Behavioral Health, are thrilled to introduce two exceptional new hires, Hellena Cooper and Jane Rodriguez In addition to these new additions, we are excited to announce a new position within our Texas Child Health Access Through Telemedicine (TCHATT) team These developments signify our dedication to providing comprehensive and accessible care to the communityweserve
On June 19th, we warmly welcomed Hellena Cooper, Licensed Master Social Worker (LMSW), to our esteemed Embedded BH Specialist team Hellena joins us from Wellbridge Hospital, where she demonstrated her exceptional skills in conducting intake assessments with behavioral health patients Her previous experience as a Bachelor of Social Work (BSW) at TSP showcased herdedicationtothefield
Another exceptional addition to our team is Jane Rodriguez, who brings an impressive ten years of experience in serving the behavioral health population Her passion for the community we support is evident, making her an excellent fit for JPS Behavioral Health We are delighted to have her join us, and we are confident that her expertise will further enhance our ability to deliver exceptionalcareandsupporttoourpatients
To meet the growing needs of our TCHATT program, we are excited to open a new position the TCHATT Clinical Referral Specialist" This role will be responsible for managing therapy referrals from school districts across nine counties, specifically requesting therapy by our TCHATT therapists Coordination with schools, TCHATT therapists, and case managers will be crucial in ensuring seamless patient care We believe that our success lies in the dedication and expertise of our team members If you know an outstanding social worker or LPC seeking to be part of a dynamic and caring team, encouragethemtoexplorethisexcitingopportunitywithus
Reyes Jessica 07/03
Olivo Fabiola 07/05
Fausett Sheri 07/05
Demba Alex 07/05
De La Flor Annette 07/06
Escamilla Cristina 07/07
Medley Sharon 07/09
Williams Ratasia 07/10
Lopez Johnirenea 07/13
Hernandez Kassandra 07/14
Siegel Constance 07/16
Darden Deandrea 07/17
Najera Martha 07/18
Pearce Chantel 07/22
Nichols Angela 07/22
Marrero Julia 07/22
Campos Dalila 07/23
Haynes Alisha 07/24
Nava Azua Belen 07/27
Heldt Erin 07/29
ARLINGTONCLINICTEAMApatientshared,"theentirestaffattheclinicinArlingtonisprofessionalandkind.Thankyoutoall". Thankyou,CABTeam,forallyoudo!
DEANDREADARDENApatientshared,"Dedeatthefrontdeskisalwaysajoyandmakespatientsfeelatease "Thankyouforallyou do,Dede!!
JACKIEGONZALEZBigthankyoutoJackieforexcellentcommunicationduringaverybusyweek!Jackiewentaboveandbeyondto communicatewithmeanytimeIwouldreachoutandassistedwithpatientneeds Thefrontdeskrolecanbeverystressfulattimes, andJackiehandleditwellwithprofessionalism.
MARQUITAMARTINThankyouforperformingdoubledutythesepastfewmonthscoveringSEandNEMHs Iknowithasbeenalot andyouhavemanageditsowell Itreallyshowsyourdedicationtoourpatientsandteam Iappreciateyouandallofyourhardwork! Thereisfinallyalightattheendofthetunnel.
ALYSSAWEAVERAlyssacompletedherfirsttracerwithusinOutpatientBehavioralHealth!Shereceivednothingbutfantasticreviews fromboththeregulatorystaffandfromourleadershipteam Wearesogratefultohaveyououtherewithus,Alyssa Goodwork!
DALILACAMPOSCongratulationsontheoutstandingachievementofpassingyourClinicalexam!Youhaveworkedsohardandare highlydeservingofthisadvancementinyourcareer I'mproudofyouandexcitedforalltheopportunitiesthislicensurewillafford you Greatjob!
THAOLEGreatjobbeingtheCallCenterVOBleaderforJune2023!Youcompleted105VOBs,whichisexcellent.Weknowthiscanbea tedious,lengthytaskandweappreciateyourdiligence Wearegratefulforyourhardworkandvalueyouonourteam
Visit Type Updates
New visit types will soon roll out in Behavioral Health! These visit types will be specific to Behavioral Health Services and will no longer be shared with the rest of community health The purpose for this move is to give us the ability to continue to refine and make changes to our scheduling/registration processes and improve clinic workflows.
Effective Wednesday 7/19/23, all behavioral health clinic visit types will have a “Mode” attached This means that the visit type will NOT change to Telehealth Instead, the visit type will remain its usual title and the team member will select a “Mode” (InPerson, Tele-video, Telephone) during the scheduling process
The “Video Mode/Status” column on the schedule will reflect the visit mode for the appointment If the column is empty, the appointment is in-person; if it is telehealth video, you will see the camera icon If it is a telehealth phone appointment (only available for intake and counseling), you will see a telephone icon
The changes will take effect on Wednesday,July19:
Discontinuedvisittypes
Telehealth Video – DISCONTINUED
Telehealth Phone – DISCONTINUED
Visittypenamechanges
New Patient → BH New Patient
Follow Up → BH Follow Up
Walk In → BH Walk In
Leaders will be rounding to answer questions and to help This “mode” workflow is already in use for our counseling and intake visit types and has resulted in a more efficient workflow for scheduling/registration and better data to reflect effort Thank you in advance for your patience during this transition Please reach out with any questions
2023 CPAN CME Series
Child Psychiatry Access Network presents the 2023 CME series! Each month, on the third Thursday, CPAN will host a CME event! Topics include; Eating Disorders: The Primary Care Role, Teen Dating Violence and Mental Health, Mental Health and the Military Child, Unconscious Bias, and so much more!
Theupcomingdatesare:
8/17/2023
Substance Use in Adolescence: Fentanyl, Alcohol & Marijuana
PresentedBy A ChristieWeaver,LCSW,LCDC 9/21/2023
Helping Children and Families Manage After a School Trauma
Presentedby GunitKahlon,MD 10/19/2023
PsychPharmforPediatricians
Presentedby MeghanSchott,DO,FAPA 11/19/2023
PsychPharmforPediatricians
Presentedby MeghanSchott,DO,FAPA
