Business Journal 20160104

BusinessJournal A MONTHLY PUBLICATION OF JOURNAL PUBLISHING AND THE COMMUNITY DEVELOPMENT FOUNDATION

First family of doughnuts Page 6

January 2016

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THE NORTHEAST MISSISSIPPI

BUSINESS JOURNAL

JANUARY 2016

What corporate America is reading Richard Weylman, New Harvest “DO THE KIND THING: Think Boundlessly, Work Purposefully, Live Passionately� by Daniel Lubetzky, Ballantine Books “ADAPT: WHY SUCCESS ALWAYS STARTS WITH FAILURE� by Tim Harford, Picador USA “THE PROJECT SUCCESS METHOD: A Proven Approach for Achieving Superior Project Performance in as Little as 5 Days� by Clinton M. Padgett, John Wiley & Sons “THE LOUDEST DUCK: Moving Beyond Diversity While Embracing Differences to Achieve Success at Work�

by Laura A. Liswood, John Wiley & Sons “CONTAGIOUS CULTURE:

BUSINESS JOURNAL

The top 12 books top executives were reading in November, according to 800-CEO-READ. 800-CEO-READ, a leading direct supplier of business books and other knowledge resources for businesses and organizations nationwide, is a division of Milwaukee-based Dickens Books. “DOMINO: THE SIMPLEST WAY TO INSPIRE CHANGE� by Nick Tasler, Wiley “JIM CRAMER’S GET RICH CAREFULLY� by James J. Cramer, Plume Books “THE POWER OF WHY: Breaking Out in a Competitive Marketplace� by C.

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Dividend decline The dividend gravy train is slowing.

For years, companies have lavished ever-bigger payouts on their shareholders thanks to a run of record profits. In each of the last four years, total dividends paid by FRPSDQLHV LQ WKH 6WDQGDUG 3RRU¡V LQGH[ MXPSHG DW OHDVW SHUFHQW But earnings are now plunging for energy and raw-materials businesses due to the collapse in commodities prices. Elsewhere, profit growth has VORZHG 7KDW¡V FDXVHG DQ XSWLFN LQ WKH QXPEHU RI companies cutting or even halting their dividends.

This year is the worst for such disappointing Earnings are dropping due to plummeting commodity prices and a still-slow global economy ...

... which means more companies are cutting their payouts to shareholders.

S&P 500 EPS growth 10.4

Dividend cuts/suspensions in S&P 500 16

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Miner Freeport-McMoRan suspended its payout, and pipeline operator Kinder Morgan slashed its SD\RXW SHUFHQW HDUOLHU WKLV PRQWK Barclays strategists are forecasting dividend JURZWK ZLOO IDOO WR SHUFHQW QH[W \HDU IRU WKH 6 3 7KDW ZRXOG EH WKH ZHDNHVW UDWH VLQFH

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Stan Choe; Jenni Sohn • AP

Else School of Management ranked again BUSINESS JOURNAL REPORTS

JACKSON – For the third year in a row, the Else School of Management at Millsaps College ranks in the top tier of North American MBAprograms and Global E. MBA. programs, as listed in the lat-

est issue of CEO Magazine.

The Else School is the only Mississippi business school in the 2015 rankings.

Developed by the International Graduate Forum for CEO Magazine, the rankings are based on key performance indicators considered

to be of interest and value to potential students. International diversity, class sizes, student work experience, faculty-to-student ratios, and faculty qualifications – both academic and professional – have been given considerable weight.

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Finding balance in a family business BUSINESS JOURNAL

Numbers can tell a story.

For example, statistics from the Family Business Consulting Group in Deerfield, Illinois show that 70 percent of family business don’t make it to the second generation.

On the flip side, you also can say nearly a third of family businesses survive into the next generation.

Says Craig Aronoff, the co-founder of FBCG, “What distinguishes family businesses, of course, is family.

Adding family values, loyalty, pride, cohesiveness, meaning and all the other strengths of family to business ownership and management seems to provide sustenance not available to

‘What distinguishes family businesses, of course, is family. Adding family values, loyalty, pride, cohesiveness, meaning and all the other strengths of family to business ownership and management seems to provide sustenance not available to other enterprises.’

Craig Aronoff, Family Business Consulting Group co-founder other enterprises.

“Given an economy that chews up and spits out whole industries, technology evolving at unprecedented rates, Wall Street probing every niche to ‘unlock’ financial value, global

competition ... and the social and cultural pressures that make successful family life increasingly challenging, I believe that a 30 percent generational survival rate among family businesses is incredible

With the right local team, building the future is within your reach.

testimony to the positive power of family when applied to business. I believe that these oft-cited statistics offer yet another reason to celebrate family businesses.”

In addition, 10-15 percent of family businesses make it to the third generation and 3-5 percent make it to the fourth generation.

So what does it take to run a family business?

Some tips from Startup Nation: SET SOME BOUNDARIES. Mixing business, personal and home life will eventually produce a volatile brew.

Limit business discussions outside of the office.

ESTABLISH CLEAR AND REGULAR METHODS OF COMMUNICATION. Problems and

differences of opinion are inevitable.

Consider weekly meetings to assess progress, air any differences and resolve disputes.

DIVIDE ROLES AND RESPONSIBILITIES. While various family members may be qualified for similar tasks, duties should be divvied up to avoid conflicts. Big decisions can be made together, but a debate over each little move will bog the family business down.

TREAT IT LIKE A BUSINESS. A common pitfall in a family business is placing too much emphasis on “family” and not enough on “business.” The characteristics of a healthy business may not always be compatible with family harmony,

so be ready to face those situations when they arise.

RECOGNIZE THE ADVANTAGES OF FAMILY OWNERSHIP. Family-owned businesses offer unique benefits. One is access to human capital in the form of other family members. This can be a key to survival, as family members can provide low-cost or no-cost labor, or emergency loans. Firms run by trusted family members can also avoid special accounting systems, policy manuals and legal documents.

TREAT FAMILY MEMBERS FAIRLY. While some experts advise against hiring family members at all, that sacrifices one of the great TURN TO BALANCE PAGE 11

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BUSINESS JOURNAL

JANUARY 2016

BUSINESS JOURNAL

JANUARY 2016

Husband and wife expand bus business in Starkville

BY ZACK ORSBORN BUSINESS JOURNAL

STARKVILLE – Stephanie and Randy Futral, owners of ACR Coach in Starkville, met on a charter bus in 1996.

Randy drove buses for his parent’s company, OR Tours. He was tasked to transport the Mississippi University for Women’s basketball team, which Stephanie was a member.

The two married in 1997, and five years later, they decided to buy Starkville Buses and form ACR Coach – named after their three children, Adrienne, Codie and Randall.

At first, Stephanie and Randy ran the entire company by themselves from

point A to point Z. “We didn’t have any staff.

We have learned to let go of the responsibilities to let other people handle that,” Stephanie said. “The staff today compared to four years ago is completely different. Our days are completely different. We are able to focus on the overall picture as opposed to dayto-day operations.”

As a bus driver, Randy learned how to master customer service – a skill that has kept ACR Coach rolling for 13 years.

“You have precious cargo on board so you have to take extra precautions,” he said. “You have to get them to their destination but you also have to make sure they are happy and content.”

The couple managed eight buses when they first started. Now, they own more than 25 buses, including three super sleeper coaches used to transport the Mississippi State University football team.

ACR Coach buses have traveled all over the United States and even Canada.

The company also transported people involved with the Democratic and Republican Conventions and several Super Bowls.

FINDING BALANCE

Working together as husband and wife, the couple learned that business doesn’t stay in the office.

“No matter how much TURN TO BUS PAGE 11

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ZACK ORSBORN | BUY AT PHOTOS.DJOURNAL.COM

Randy and Stephanie Futral, owners of ACR Coach in Starkville, ran their entire company together before hiring staff.

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Grandmother, granddaughter work together at deli

BY ZACK ORSBORN BUSINESS JOURNAL

NEW ALBANY – Allee Nichols Clements grew up in her grandparents’ restaurant, Nichols Foods & Deli in New Albany.

After skating and riding her bicycle around the deli, she began her first business venture by taking items off the shelves, setting up a booth and selling the items for a cheaper price.

“I kept the money,” Allee said with a laugh. “I made a sign that said, ‘I’m closed, I have enough money,’ and I spelled it like ‘enuff.’ I was like five.”

Her grandmother, Rhonda Nichols, laughed with her as she recalled

her granddaughter’s business savvy.

Rhonda and her husband, Joe, started their company in 1979 at a different location than the current one. It began as a tiny little store across the street from a shirt factory.

“We had a tremendous business with sandwiches everyday with them in the early morning, afternoon and before they went home,” Rhonda said. “We outgrew the building because it was so tiny.”

In 1984, they built their current location, a much larger operation with a full line of groceries. Twelve years later, the shirt factory took business overseas, causing the Nichols to regroup and slowly start

building their business.

FOR WHAT THEY ARE

Rhonda’s passion from cooking and secret recipes helped the business to evolve into a bustling catering service - with the help of her family, of course.

Besides her granddaughter Allee, Rhonda’s sister, daughter, daughter-in-law, grandson-in-law and husband all join in on the efforts.

Describing their family relationship, the two couldn’t help but smile.

“We have always gotten along,” Allee said. “We don’t argue.”

In stressful situations,

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TURN TO DELI PAGE 11

ZACK ORSBORN | BUY AT PHOTOS.DJOURNAL.COM

Rhonda Nichols, left, and her grandaughter, Allee Nichols Clements, work together at their restaurant in New Albany, Nichols Foods and Deli.

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BUSINESS JOURNAL

JANUARY 2016

BUSINESS JOURNAL

JANUARY 2016

First family of doughnuts is opening another store in Tupelo

BY DENNIS SEID BUSINESS JOURNAL

TUPELO – ScarletWilson’s family has been in the doughnut-making business for nearly 60 years, so it was only natural thatshe would continue the legacy.

Her father, Eddie McGaugh, opened the first Shipley’s Donuts store in Mississippi in 1959. Her siblings also own Shipley’s franchises.

In Tupelo, Scarlet and her husband, David, own two stores, with a third on the way.

“My uncles – my dad’s two brothers – opened a Shipley’s in Pine Bluff, Arkansas, and my father was there, too,” she said. “So you had three families trying to make a living from one store but they couldn’t all make a living.”

Wilson’s father told Lawrence Shipley Sr., the founder of the company, that he liked the doughnut business but couldn’t make a living with his two brothers.

“Mr. Shipley told my dad to pick a location and he would finance it,” she said.

McGaugh chose a spot near the railroad tracks in Greenville to the dismay of Shipley, who told him he’d starve.

Within six months, McGaugh had repaid the $9,000 loan.

Wilson was 12 when her parents opened a second Greenville location. Both stores are still open, and her siblings have stores inVicksburg, Hattiesburg and Nashville.

But Wilson didn’t jump right away into the business.

She was a nurse for an eye surgeon and her husband worked at a factory in Greenville.

“I always said I wouldn’t open one, but David wanted to get into the family business and we gave it a shot,” Wilson said. “And once we got open, I just thought how much I loved the customers, how much I loved being at the store.”

They opened the South

THOMAS WELLS | BUY AT PHOTOS.DJOURNAL.COM

From left to right, Dakota Gentry, Scarlet Wilson, Amber Wilson Gentry, Jeremy Gentry, David Wilson and Dalton Gentry represent three generations of the family that brought the first Shipley's Donuts shop to Mississippi. Scarlet's father, Eddie McGaugh, opened a store in Greenville in 1959.

Gloster Street store in February 1990 and the Cliff Gookin store in 2002.

“I thought, ‘you know, there’s no better place to be than hot donuts and cof|

JANUARY

6 – STARTING A BUSINESS, Oxford, 1 p.m. to 2:30 p.m. This seminar outlines the basic steps to start a business. . Location: University of Mississippi Small Business Development Center 13 – HOW TO WRITE A BUSINESS PLAN, Tupelo, 1 p.m. to 2:30 p.m.

This seminar is designed to assist in preparing a business plan. To register, call 1-800-725-7232 Location: UMSBDC Business Assistance Center-Tupelo, Renasant Center for IDEAs. 13 – HOW TO DEVELOP A BUSINESS PLAN, Oxford , 1 p.m. to 2:30 p.m.

To register, call 1-800-725-7232.

Location: UMSBDC, Lafayette County

fee,’” she said with a laugh.

A third store soon will be opened by their daughter, Amber Wilson Gentry and her husband, Jeremy.They’ll be the third generation of

CALENDAR OF EVENTS

the family in the business.

But there’s a tweak in the plans.

The Shipley’s stores will be rebranded Scarlet’s Donuts, as the Wilsons decided to

make a break with the company that they had partnered with for so long.

Scarlet and David wanted to continue serving their hot tamales and other products that Shipley’s was no longer going to allow them to sell under the Shipley name.

In a tough decision, they ended their franchise agreement in order to maintain their local offerings.

“These are things Tupelo likes and are used to,” she said, “and we would have had to do away with them.

“Everything will stay the same basically except the name and the mix (to make the doughnuts),” she said.

“Same stores, same employees, same owners, same family.”

As for running a family business,Wilson said it boils down to following her father’s advice, and making sure the next generation follows it as well.

“You make a good product and you take care of the customers,” she said. dennis.seid@journalinc.com

|

13 – STARTING A BUSINESS – FIRST UMSBDC, Lafayette County ROUNDTABLE, Tupelo, 4 p.m. CDF STEPS, Starkville, 1 p.m. to 3 p.m. 20 – STARTING A BUSINESS – FIRST Boardroom. Agenda features brief, This seminar outlines the basic STEPS, Tupelo, 1 p.m. ro 2:30 p.m. informative reports given by 10 steps to start a business. Location: This seminar outlines the basic CDF Chamber member businesses MSU MSBDC – MSU Business Incusteps to start a business. To registo more than 50 members at each bator Building, Thad Cochran Reter, call 1-800-725-7232. Location: meeting. search, Technology & Economic UMSBDC Business Assistance CenDevelopment Park ter, Renasant Center for IDEAs FEBRUARY 20 – HOW TO DEVELOP A BUSINESS 21 – THINK LIKE AN ENTREPRE3 – HOW TO WRITE A BUSINESS PLAN, Starkville, 1 p.m.-3 p.m. To NEUR, New Albany, 10 a.m. to PLAN, Tupelo, 1 p.m. to 2:30 p.m. register, call 1-800-725-7232. LoNoon. This seminar helps entrepreThis seminar is designed to assist cation: MSU MSBDC - MSU Businenurs understand the processes in preparing a business plan. To ness Incubator Building, Thad to use to conceptualize and anaregister, call 1-800-725-7232 LoCochran Research, Technology & lyze a business idea into a busication: UMSBDC Business AssisEconomic Development Park ness venture. Register online at tance Center-Tupelo, Renasant 20 – STARTING A BUSINESS – FIRST www.mssbdc.org or call (662) Center for IDEAs STEPS, Oxford, 1 p.m. to 2:30 p.m.

680-6988. Location: Northeast 3 – STARTING A BUSINESS – FIRST This seminar outlines the basic Mississippi Community College, STEPS, Oxford, 1 p.m. to 2:30 p.m. steps to start a business. To regisUnion County This seminar outlines the basic ter, call 1-800-725-7232. Location: 27 – CDF CHAMBER BUSINESS steps to start a business. To regis-

ter, call 1-800-725-7232. Location: UMSBDC, Lafayette County 3– STARTING A BUSINESS – FIRST STEPS, Starkville, 1 p.m. to 3 p.m.

This seminar outlines the basic steps to start a business. To register, call 1-800-725-7232. Location: MSU MSBDC - MSU Business Incubator Building, Thad Cochran Research, Technology & Economic Development Park 10 – HOW TO DEVELOP A BUSINESS PLAN, Oxford , 1 p.m. to 2:30 p.m.

To register, call 1-800-725-7232.

Location: UMSBDC, Lafayette County

IF YOU HAVE A BUSINESS-RELATED EVENT in the coming months, email dennis.seid@journalinc.com

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PAGE 6

ChamberConnection A publication of Journal Publishing and the CDF Chamber Division – January 2016

CDF releases Gov. Bryant recognizes Hyperion Technology Group at 2015 Governor’s Livability: Tupelo, Awards for excellence in exporting event Lee County, MS 2016 Gov. Phil Bryant presented four Mississippi companies with awards recently at the 2015 Governor’s Awards for Excellence in Exporting event, which was held at the Jackson Convention Complex. Designed to recognize Mississippi companies for their success in maintaining or increasing export sales to international markets, the awards recognize companies in the manufacturing and service sectors.

“I congratulate these homegrown Mississippi companies for their successful efforts to grow their business through international trade,” Gov. Bryant said. “While they are all unique in the products and services they provide, each one of them is helping demonstrate to the world that Mississippi has the tools and resources companies need to grow and be successful while creating jobs for individuals here at home and around the world.”

Tupelo-based Hyperion Technology Group, provider of multi-disciplined engineering and custom manufacturing solutions, received the Governor’s Award for Excellence in Exporting in the manufacturing sector. NVision Solutions of Diamondhead, creator of innovation geospatial solutions for small and large organizations, received the award in the service sector.

Gov. Bryant also presented the Governor’s Award for Export Achievement to two companies in the manufacturing sector, BelmontbasedWood Industries, Inc., andTrilogy Communications of Pearl.Wood Industries manufactures and distrib-

Program promotes community to newcomers, visitors and businesses

Gov. Phil Bryant visits Hyperion Technology Group at its Tupelo facility in 2014. Gov. Bryant presented Hyperion Technology Group, provider of multi-disciplined engineering and custom manufacturing solutions, the Governor’s Award for Excellence in Exporting in the manufacturing sector. Designed to recognize Mississippi companies for their success in maintaining or increasing export sales, the awards recognized companies in both the service and manufacturing sector. utes high-quality air compressors, air tools, parts and air-powered accessories, and Trilogy Communications manufactures advanced technology coaxial cables.

Four additional companies were recognized as Export Champions for their success in exporting. They are Flathau’s Fine Foods, Hattiesburg/Petal; Chevron Products, Pascagoula; Hunter Engineering, Durant/Raymond; and M-Tek, Inc., Madison.

“MDA salutes the recipients of this year’s awards for the significant roles

they play in growing Mississippi’s economy through trade. These leaders embody the dedication to excellence, innovation and energy that is powering Mississippi’s growth in trade around the world,” said MDA Executive Director Glenn McCullough. “We believe that these companies will continue to achieve extraordinary success in Mississippi for many years to come.”

The 2015 Governor’s Awards for Excellence in Exporting were sponsored by MDA and the Mississippi District Export Council.

The Community Development Foundation recently unveiled Livability: Tupelo, Lee County, MS, 2016, a print and digital program that promotes the area to newcomers, visitors and relocating businesses.

Stories highlight Tupelo’s quality of life, business climate, attractions, restaurants and must-do activities.

Articles focus on the city’s year-long festival season; the newly rebranded Farmers’ Depot and the fresh, local food it provides the community; as well as area companies’ additions and expansions, which positively impact the local economy.

Other articles highlight the quality-of-place amenities that attract people to Tupelo, including a variety of higher education options, quality medical facilities and a storied business climate.

Find more great content about Tupelo on Livability.com, a national website with information about more than 15,000 of

America’s best places to live and visit. The website includes articles and photo galleries, maps, videos and demographic information.

For a free digital version of the magazine optimized for iPads, tablets and other mobile devices, visit livability.com/ms/tupelo/ digital-magazine.

Journal Communications Inc. publishes Livability: Tupelo, Lee County, MS, a print and digital content marketing program, which has support from and targeted distribution through the Community Development Foundation of Tupelo.

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A CDF

CHAMBER CONNECTION

2015-2016 Ambassadors Club

New CDF Members

D & R Painting Mr. Kevin Rausch 10 CR 3127 Booneville, MS 38829 (662) 372-0560 www.dnrpaintingllc.com Contractors, Construction Companies, & Building Materials Foster Relations, Inc. Ms. Kim Foster P.O. Box 3089 Tupelo, MS 38803 (662) 321-1043 Advertising

In & Out Smart Repair Mr. Greg Elkins 2434 W Main St., Ste. D Tupelo, MS 38801 (662) 620-8722 www.phonerepairstore.com Cellular Phones

Marty Pettit Photography Mr. Marty Pettit 1608 W Main St. Tupelo, MS 38801 (662) 213-1471 www.martypettit.com Photography & Framing

JM Services, LLC Mr. Jeff McCoy 308 Hancock Dr. Tupelo, MS 38801 (662) 397-1215 Pressure Washing

Village Frame Shoppe Ms. Mimi Pettit 1608 W Main St. Tupelo, MS 38801 (662) 844-6406 www.vframeshoppe.com Photography & Framing

Kingfisher Lodge Ms. Mimi Pettit 5191A Raymond Ave. Verona, MS 38879 (662) 231-0380 Event Venue

2015-2016 Board of Directors

CDF’s goals and objectives are accomplished through the efforts of members appointed to committees operating under one of CDF’s three divisions: Chamber of Commerce, Economic Development and Planning and Property Management.

2015-2016 Executive Committee Chris Bagley Kim Caron Clay Foster Julianne Goodwin Zell Long

Jerry Maxcy Guy Mitchell, III Sam Pace Jeff Snyder Tollie White

2015-2016 Board of Directors Mike Armour Chris Bagley Bo Calhoun Gary Carnathan Kim Caron Grace Clark Mike Clayborne V. M. Cleveland Scott Cochran Fred Cook David Copenhaver Jay Dey Mike Eaton Joe Estess Clay Foster

Chauncey Godwin Jr. Julianne Goodwin Robert Haggerty Doug Hanby Bryan Hawkins Lisa Hawkins Gary Herring Billy Joe Holland Skipper Holliman David Irwin Jr. Bob Kerley Emily Leonard Gearl Loden Zell Long Colin Maloney

Derek Markley Jerry Maxcy Robin McGraw Guy Mitchell III Buzzy Mize Ted Moll Mabel Murphree Sam Pace Buddy Palmer Aubrey Patterson Greg Pirkle Jack Reed Jr. Scott Reed Eddie Richey Mike Robinson

Rashni Barath . . . . . . . . . . . .Trustmark National Bank Kayla Baxter . . . . . . . . . . . . . . . . . . . . . . . . . .BankPlus Jim Brown . . . . . . . . . . . . . . . . . . . . . . . .Hilliard Lyons Stephanie Browning . . . .Hampton Inn & Suites Tupelo James Carter . . . . . . . . . . . . . . . . . . . .Renasant Bank Gail Collins . . . . . . . .Century 21 - Sue Gardner Realty Sheila Davis . . . . . . . .OSA - One Stop Advertising, LLC Tracy Davis . . . . . . . . . . . .Rasberry Financial Services Bill Dickerson . . . . . . . . . . . . . . . . . . . . .BancorpSouth Barbara Doles . . . . . . . . . . . . . . . . . . . . . . . .BNA Bank Becki Duffie . . . . . . . . . . . . . . . . . . . . . .Kelly Services Veleka Flagg . . . . . . . . . . . . . . . . . . . . . . . .CB&S Bank Michelle Freeman . . . . . . . . . .Mitchell McNutt & Sams April Grissom . . . . . . . . . . . . . . . . . . . .WLOV-TV (FOX) Romanda Hampton . . . . . . . .Hampton Inn New Albany Dianne Harris . . . . . . .Summit Group Companies, LLC Toby Hedges . . . . . . . . . . . . . . . . . . .Shelter Insurance Shirley Hendrix . . . . . . . . . . . .R & B Specialty Printing Jim Jolly . . . . . . . . . .Cracker Barrel Old Country Store

Denise Kennedy-Brown . .Special Occasions by Denise Len Kester . . . . . . . . . . . . . . . . . .Exceed Technologies Justin Kirk . . . . . .U.S. Lawns of Northeast Mississippi Molly Lovorn . . . . . . . . . . . . . . . . . . . . . . . . . . .C Spire Jacquie McAlister . . . . . .First American National Bank Brad McCully . . . . . . . .Sportsman Lawn & Landscape Katie McMillan . . . . . . . . . . . . . . . . . .Qualified Staffing Sherry Miller . . . . . . .University of Mississippi - Tupelo William Mills . . . . . . . . . . . .Mills & Mills Architects, PC Ashley Prince . . . . . . . . . . . . . . . . . . . . . .local MOBILE Angela Rea . . . . . . . . . . . . . . . . . . . .Hilton Garden Inn Christy Stewart . . . . . .Franklin Collection Service, Inc. Karla Strickland . . . . . . . . . . . . . . . . . . .Right at Home Jacob Thomas . . . . . . . . . . . . . . . . . . . . . . . . . .C Spire Grady Wigginton Legal Shield - Wigginton & Associates June Wigginton .Legal Shield - Wigginton & Associates Jeff Williams . . . . . . . . . . .Williams Transfer & Storage Josie Williams . . . . . . . . . .Telesouth Communications

AMBASSADOR OF THE MONTH

Community Development Foundation’s

Lisa Hawkins, Chairman Barry Smith, First Vice Chairman Scott Cochran, Second Vice Chairman David Rumbarger, President/Secretary Chauncey Godwin, Jr., Immediate Past Chairman

JANUARY 2016

Ty Robinson David Rumbarger Jason Shelton Barry Smith Jeff Snyder Jane Spain Gary Sparkman Shane Spees Buddy Stubbs Sean Suggs Melinda Tidwell Jason Warren Jimmy Weeks Tollie White

Josie Williams, account executive and on-air talent with SuperTalk MS/Telesouth Communications, was awarded CDF's November Ambassador of the month. Serving her first term as Ambassador, Josie attended ten ribbon cuttings and events, volunteered at Taste of Tupelo, and contacted 17 CDF members through the member to mentor program. Congratulations, Josie!

CDF Business Roundtable Wednesday, January 27 4:00 p.m.

CDF Boardroom 398 E Main St., CDF Center Free for CDF members.

For more information, contact Emily Addison at (662) 842-4521 eaddison@cdfms.org.

ASHLEY STUDIO POTTERY Ashley Studio Pottery celebrated its first anniversary in the Renasant Center for IDEAs with a ribbon cutting. Owners Laura and Michael Ashley design and produce specialty ceramic house and table wares as well as offer pottery classes to the public. Visit Ashley Studio Pottery at 398 E Main St., Ste. 106 in Tupelo, give them a call at (662) 523-7887 or like them on Facebook.

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504 RESTAURANT

504 Restaurant, located at 389 Mobile St. in Saltillo, celebrated their grand opening with a ribbon cutting. Serving New Orleans favorites such as beignets, po-boy’s, muffalettas, jambalaya and gumbo, 504 Restaurant is open daily. Visit 504eats.com for a full menu. For more information, call (662) 260-5112, or follow them on Facebook or Twitter.

COPY CRITTERS

Copy Critters celebrated its grand opening at 1184 Cross Creek Dr. in Saltillo with a ribbon cutting. Copy Critters offers a variety of copy and print solutions as well as stapling, binding, cutting, collating and laminating solutions. Additionally, Copy Critters offers self-serve copiers, public computers, faxing and design services. For more information, call (662) 260-4560, visit copycritters.com, or like them on Facebook.

SHAWN KING STATE FARM

AIG

AIG celebrated its grand reopening after the 2014 tornado with a ribbon cutting.

Located at 431 W Main St., Ste. 250 in Tupelo, AIG companies are leading providers of life insurance and retirement services in the United States. For more information, visit aig.com or call (662) 842-2293.

James Riley Hunter 662.871.8658

jrhunter@tmcommercialgroup.com

662.842.3844 210 E. Main St., Tupelo 2092 Old Taylor Rd., Oxford tmhomes.com

PAGE 9

Shawn King State Farm celebrated its grand opening at 421 N Gloster St. in Tupelo with a ribbon cutting. In its mission to be a Good Neighbor, Shawn King State Farm helps people manage the risks of everyday life, recover from the unexpected and realize their dreams through a variety of insurance services and banking products.

Visit shawnkingtupelo.com for more information or call (662) 269-2530.

1011 N Gloster, Tupelo

MLS#15-2468

4 acres Prime Commmercial property in the Heart of Hotel, Restaurant, and Commercial development area. Will consider subdividing. $1,180,000

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CHAMBER CONNECTION

JANUARY 2016

CHAMBER CONNECTION

OUCH! URGENT CARE Ouch! Urgent Care celebrated its grand opening with a ribbon cutting. Located at 1710 N Gloster St. in Tupelo, Ouch! Urgent Care’s experienced staff offers a full range of urgent care services that provide quick, effective relief for most non-emergency illnesses and injuries. Walk-ins are welcome and appointments can be booked online at ouchurgent.com or by calling (662) 840-OUCH.

JANUARY 2016

BARNES CROSSING VOLKSWAGEN Barnes Crossing Volkswagen recently broke ground on its future dealership to be located on N Gloster St. in Tupelo.

The 13,000-squarefoot showroom is expected to open by early August 2016 and will also have eight service bays.

IN & OUT SMART REPAIR In & Out Smart Repair celebrated its grand opening at 2434 W Main St., Ste. D in Tupelo with a ribbon cutting. In & Out Smart Repair’s friendly technicians can repair broken phones, tablets, computers, gadgets or other electronic devices. In & Out also offers lifetime warranties on any parts and service performed.

For more information visit phonerepairstore.com/tupelo or call (662) 620-8722.

Let Us Supply Your Home or Office mybrotherscup.com Kay Pittman / 662-491-0936

Mark 16:15

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Deli FROM PAGE 5

Rhonda said everyone generally stays calm.

“If we’re stressed and somebody has to vent, you vent and get it over with,” she said. “Nobody gets mad about it. We move on. At the beginning of the season, we said, ‘If we are hurting anybody’s feelings, let us know ahead of time.’”

The close-knit family talks about anything and everything, holding back no secrets.

“If Allee has a problem, she usually comes to me anyway,” Rhonda said. “We are not judgmental. We just accept our family the way they are.”

The Nichols focus on homemade casseroles togo, including chicken and wild rice casserole, Rotel chicken spaghetti casserole, lasagna and homemade enchiladas.

Their biggest seller, however, would definitely have to be their homemade chicken salad and established personal relationships with customers.

“There’s hardly anybody who walks through the door we don’t know,” Allee said. “We talk to them and keep up with what’s going on in their lives and tell them about ours.”

Rhonda has always seen the value in having quality food and customer service to compete with restaurant chains.

“I’m pretty much obses-

Bus FROM PAGE 4

you try to (keep business in the office), it’s practically impossible,” Stephanie said. “With this job, you can’t leave here because you always have your phone. If everybody would leave at 8 in the morning, it’d be different, but it’s 24/7. It’s hard to have a home life when you have that.”

With a growing and consistent staff, the couple is able to balance home and work life better.

The two also balance each other out.

“Randy is more laid back. He can deal with things a lot better when there is a crisis,” Stephanie said. “He’s more calm.”

Randy began taking an approach of knowing the mechanical side of the bus business. Stephanie’s accounting degree came in handy when starting ACR Coach.

“We do things together,” Randy said. “Steph has done more of the financial and accounting part of it.

That’s what makes us mesh together.”

Beginning as a family business, Stephanie said she hopes she can extend the businesses to her children, specifically her boys. Her daughter

sive about what goes out, and I’m teaching Allee to be obsessive about it,” she said. “If you don’t have your customers, you don’t have anybody. You’re not just a customer to us. Even customers who come in are family.”

THE NEXT NICHOLS

With the demand of the catering business, the family works overtime to get everything finished.

During this holiday season, the family cooked up dinners for teachers on their last day of school, a basketball team luncheon, a Rotary Christmas dinner, weddings, receptions – the list goes on.

“My husband has always had another job, but without his support, there’s no

plans to get a degree in the medical field.

Their 16-year-old son, Codie, helps clean the buses and drives the equipment truck during MSU football trips.

If his mother had to give him any advice if he were to take on the business, she would tell him to make sure he had a trustworthy staff.

“You cannot do this alone, and nobody will do it the way you want them do it, but you have to be able to accept their way of doing things and mesh that together with your vision,” Stephanie said. “That took us 18 years for us to figure out. It’s helped our morale and have a new vision for the company.”

Randy would like to see different ACR Coach branches in different cities.

The company began expanding to Memphis a year ago with ACR Transportation Services. The company houses 21 school buses used to transport children in charter schools.

Stephanie said she didn’t want the company to be so large and become a corporation.

“I like the family sense in that he and I are able to have the staff under us and still be a vital part,” she said. zack.orsborn@journalinc.com Twitter: @thedaily_zack

PAGE 11

way I could have done what we do here,” Rhonda said.

“Without Allee coming here to help me, there’s no way we can accomplish what we do now without her.”

Allee’s success in the business has led her grandparents to consider passing the business down to her in the future.

She graduated from culinary school at Northeast Community College with a degree with hotel and restaurant management.

She had already been working at her grandparent’s deli for five years, so she taught her peers along the way.

“You get a different perspective with Allee,” Rhonda said. “I could teach her things, but she could always teach me some things.”

Balance FROM PAGE 3

benefits of a family business.

Countless small companies would never have survived without the hard work and energy of dedicated family members.

Qualified family members can be a great asset to your business. But avoid favoritism. Pay scales, promotions, work schedules, criticism and praise should be evenhanded between family and non-family employees.

Allee has seen her grandparent’s business grow tremendously.

“One of the things that’s most exciting to me is having the customer come in and say what a great job (my grandmother) did and brag about,” she said.

“Every time I tell somebody my last name, they are like, ‘So you know Rhonda?’”

She’s nervous about taking on the business but mainly excited. Someone once told her she had big shoes to fill.

Her grandmother’s advice to her is to always remain consistent in her work.

“If you’re not consistent, they’re going to say, ‘Yours is not as good as Rhonda’s,’” she said with a laugh.

Don’t set standards higher or lower for family members than for others.

PUT BUSINESS RELATIONSHIPS IN WRITING. It’s easy for family members to be drawn into a business startup without a plan for what they will get out of the business relationship.

To avoid hard feelings or miscommunication, put something in writing that defines compensation, ownership shares, duties and other matters.

SEEK OUTSIDE ADVICE. The decision-making process for growing a family business can

“They’ll probably say that anyway,” Allee responded.

But her grandmother has no doubts about Allee’s work.

She said she couldn’t imagine clocking in 8 to 5 at a business where she didn’t know the employees.

“Trust me, even with hard work we do here, there’s nothing on this earth that I’d rather do,” Rhonda said. “And the fact that I have my granddaughter with me, it’s even better. It’s the icing on the cake.”

To which Allee responded with a smile, “You’re going to make me cry.” zack.orsborn@journalinc.com Twitter: @thedaily_zack

sometimes be too closed.

Seeking guidance from outside advisors who are not affiliated with any family members can be a good way to give the business a reality check.

DEVELOP A SUCCESSION PLAN. A family business without a formal succession plan is asking for trouble. The plan should spell out the details of how and when the torch will be passed to a younger generation. It needs to be a financially sound plan for the business, as well as retiring family members.

Public comment sought on solar power agreement BUSINESS JOURNAL REPORTS

KNOXVILLE, Tenn. – The Tennessee Valley Authority is seeking public input on its draft Environmental Assessment of a proposed power purchase agreement with a solar generating facility in Madison County, Tennessee.

TVA has tentatively approved an agreement to purchase the electricity generated

by Silicon Ranch Corporation’s proposed 20-megawatt Providence Solar Center for up to 20 years, pending the outcome of the assessment. The solar project, currently scheduled for completion in late 2016, would occupy about 118 acres located near U.S. Highway 70 near the community of Denmark about 13 miles west of Jackson. The facility would tie into a nearby Southwest

Tennessee Electric Membership Corporation substation.

The draft Environmental Assessment may be viewed at this weblink and public comments will be accepted through Jan. 15, 2016. The public may provide input by email at cpnicholson@tva.gov, or by mail to Chuck Nicholson, TVA, 400 West Summit Hill Drive, Knoxville, Tenn., 37902-1499.

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BUSINESS JOURNAL

JANUARY 2016

PAGE 12

Business Directory A PA R T M E N T S

A PA R T M E N T S

Affordable Luxury Apartment Homes

Apartment Homes 1, 2, & 3 Bedrooms

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111 Grand Ole Oaks Drive Belden, MS 38826

MILITARY, LAW ENFORCEMENT, & FIREFIGHTER DISCOUNT Ask about our Military & Law Enforcement Discount

Carey Wilson Manager

Call 662-891-5000

office: 662.823.1470 • fax: 662.823.1474 • cell:662.231.7508

3260 Hwy 145 N. • Tupelo, MS 38804

www.GrandOleOaks.com

BANK

BANK

Call Robin Barnett today!

662-841-8743 rbarnett@trustmark.com

Okolona

321 W. Madison St. • Houston, Mississippi

Bank of Mantee

Calhoun Banking Center

(662) 456-5341

(662) 456-3347

200 S. Pontotoc Rd. • Bruce, Mississippi

(662) 983-3700

www.bankofokolona.com

“The Sign of Service” Baldwyn • Booneville • Marietta Mantachie • Mooreville • Tupelo

Your Financial Cornerstone. www.fmbms.com

662-205-8548

1187 North 4th St. • Baldwyn, MS 38824

2015 McCullough Blvd. • Tupelo, MS 38801

C O L L I S I O N R E PA I R

Lumbe ville r Boone Company 2300 E. Chambers Dr. • Booneville • 728-0094

Booneville Hardware & Supply 403 Church St. • Booneville • 728-0032

• Electrical • Glass • Valspar Paints • Welding Supplies • Portable Carports

• Full Service • Hardware • Building Supplies • Plumbing • Hydraulic Hoses

Licensed And Insured

Full Line of Lumber, Hardware, Plumbing and Electrical Supplies

Ph: (662) 365-7021

N H A R Fax: (662) 365-8902 Y DW & DW AR L E SUPPLY, INC. BA

FREE IN HOME ESTIMATE

BUILDING SUPPLIES

BUILDING SUPPLIES Rex & Diannah Coggins, Owners

Bath Remodeling Shower Remodeling Tub-To-Shower Conversion Bathroom Accessories Handicap Accessible

"For all your hardware needs"

for your commercial vehicle needs!

1410 SOUTH GLOSTER / TUPELO / 842-3611

BLINDS

B ATH R EMODELING

Give Us One Day… We’ll Give You A Beautiful New Bathroom!

DWAYNE BLACKMON CHEVROLET

Houston Banking Center

P.O. Box 306 • Okolona, Mississippi 38860

(662) 447-5403

Whether you’re hauling or delivering...Call

BANK

Bank Of Okolona 54 1st Street • Mantee, Mississippi

www.bathfitter.com

AUTOMOTIVE COMMERCIAL VEHICLES

JOURNAL PUBLISHING COMPANY PRINT

ONLINE

INTERACTIVE

KRYSTAL BLACK

Multimedia/Inside Sales Consultant 24 Hour Wrecker Service

◆ Junior Burns - Cell 662-728-0524 ◆ David Denson - Cell 662-416-5591 100 W. Veterans Drive • Booneville, MS 38829

Phone 662-728-4459 • Fax (662) 728-4150

krystal.black@journalinc.com PO Box 909 Tupelo, MS | 38802-0909 1242 South Green Street Tupelo, MS | 38804

Phone 662.678.1532 or 1.800.270.2614 ext.532 Fax 662.620.8301

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CHAMBER CONNECTION

JANUARY 2016

CHAMBER CONNECTION

JANUARY 2016

Business Directory COMMERCIAL CLEANING SERVICES

C ONCRETE

COMMERCIAL PLUMBING

RH PLUMBING, INC. 224 Starlyn Ave. New Albany, MS 38652

662-534-4448

Commercial Plumbing, Gas & Industrial Piping RICHARD HANLON (662) 447-3213

P.O. BOX 417 Okolona, MS 38860

Thank you for choosing RH Plumbing. We appreciate your business

FURNITURE

EMPLOYMENT OPPORTUNITIES

401 Elizabeth St. • Tupelo 662-842-7305

JOURNAL PUBLISHING COMPANY PRINT

ONLINE

INTERACTIVE

PHILLIP WILBURN

589 N. Coley Rd. Tupelo, MS

www.careers.asurion.com Great Employment Opportunities

Multimedia/Inside Sales Consultant phillip.wilburn@journalinc.com 903 Varsity Dr. Tupelo, MS

Mon.-Fri. 9am - 5pm

Fine Furniture, Fabric, & Flooring

FURNITURE

G IFTS

• Tab Boren Pottery

We’ve got all your

• Collegiate Items • Hobo Purses

at affordable prices.

662-489-1176

• Ronaldo • Baby Gifts & More

7540 Veterans Hwy. West • Pontotoc, MS 38863

210 W. Main Street • Okolona, MS • (662)447-3711

I N S U L AT I O N

INSURANCE

Hancock Insurance Agency INSURANCE AND FINANCIAL SERVICES Member of the QCN Network. Saving You Money And Making You More Comfortable For Over 38 Years Residential & Commercial Insulation, Installation Blown-In Attic Insulation - Blown-in Wall Insulation - Batting www.nsul8or@att.net www.nsul8or.com

662-844-1306

3166 West Jackson, Tupelo, MS

ATV • Life • Health Annuities • RV • Automobile Motorcycle • Home Mobile Home Medicare Supplements

Scott Hancock

Allen Hancock

Monthly Rates Available

Phone 662.678.1530 or 1.800.270.2614 ext.533 Fax 662.620.8301

GLASS & OVERHEAD DOORS

formerly Okolona Drug Co.

home furnishings

PO Box 909 Tupelo, MS | 38802-0909 1242 South Green Street Tupelo, MS | 38804

662-534-2661 720 W . Bankhead St. New Albany

Serving Tupelo for 3 Generations

24 Hour Emergency Service

Store Fronts • Mirrors Shower Doors • Garage Doors Commercial Doors Hollow Metal Doors

662-844-4540

“Serving Tupelo for 3 Generations”

711 ROBERT E. LEE DR. • TUPELO, MS

“Experience Is The Difference”

FAX:662-620-7754

KENNELS

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PAGE 13

PAGE 14

Business Directory LOCKSMITH

MILLER’S SAFE & LOCK SERVICE, INC.

MOVING

PRINTING

arber Printing, Inc.

NEW & USED SAFES

• Safes Serviced & Installed • Locks Installed • Locksets • Combinations Changed • Locks Rekeyed • Lost Keys Replaced • Master Key Systems • High Security Keys AUTO RESIDENTIAL COMMERCIAL

Call for a Free Estimate

Bronzie Morgan Relocation Specialist

662-842-1120

(662) 842-7720

1219 1⁄2 NELLE STREET • TUPELO

R E A L E S TAT E

PRINTING • GRAPHIC DESIGN • SIGNS BANNERS • BLACK & WHITE/COLOR COPIES

“The Morgan Family has been moving families like yours for over 50 years”

811 A Varsity Dr. • Tupelo, MS • 662.841.1584 8am - 4:30pm • goodimpressions@barberprinting.com

R E S TA U R A N T

R E S TA U R A N T

Party Trays for all Occasions!

Thinking of Selling Your Home or Property?

We Have Six Full-Time Agents Pontotoc Ridge Realty, Ltd. Who Call MOSSY OAK PROPERTIES OFFICE Pontotoc Home. ISEACH INDEPENDENTLY OWNED AND OPERATED

Call Us Today 662-489-2848

1101 W. Main • Tupelo 842-3774

at

Alternatives to Cigarettes

• Max 2 FREE Kids with Adult Entree • 12 Years and Under

• Drink Not Included • Kid's Menu Only

Tupelo • Tuesdays 3 - 9 pm • 495 S. Gloster • 680-3354 New Albany • Thursdays 5 - 9 pm • 534-2700 Corinth • Tuesdays 4 - 9 pm • 286-9007

ROOFING

W

HE

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R E TA I L

R E S TA U R A N T

R ESTAURANT

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499 Gloster Creek Village, Tupelo, MS 38801 Phone: (662) 844-4888 Fax: (662) 844-3006

RO

INC.

• Pizza Spaghetti • Salad Bar • Sandwich • Pasta Special Every Thursday

365-7059

709 S 4th St. • Baldwyn, MS

Mon.-Thurs. 11-10 • Fri.-Sat. 11-11 • Sun. 12-10

TECHNOLOGY

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“A Family Business Since 1946”

• Residential • Commercial • Industrial FREE Estimates LICENSED & INSURED

411 CLARK ST. TUPELO 844-4481

Ecigs, Mechanical Mods, Vapor Smokes, Tanks/Cartomizers, Ejuice, Blu, V2, Century 21 Ecigs

JOURNAL PUBLISHING COMPANY PRINT

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Multimedia/Inside Sales Consultant chelsea.spain@journalinc.com

ADVANCED RESEARCH & DEVELOPMENT FACILITY 1150 SOUTH GREEN ST • BUILDING 1, SUITE E • TUPELO,MS 662-821-2500 • www.circadence.com

PO Box 909 Tupelo, MS | 38802-0909 1242 South Green Street Tupelo, MS | 38804

Phone 662.678.1533 or 1.800.270.2614 ext.566 Fax 662.620.8301

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BUSINESS JOURNAL

JANUARY 2016

BUSINESS JOURNAL

Journal Business Park can be the perfect fit for you.

• Premier office space available in Journal • Parking front and rear Business Park • Rear loading dock access • 5,700 square feet available early 2016 • Rent as is or customize to better fit your (former Circadence office) needs. Owner willing to cover capital • High quality, flexible, fairly priced investment needs as part of the lease.

Journal Business Park CALL FOR INFORMATION ON THIS SPACE. 678-1505 1150 S. GREEN • BLDG-1/SUITES D & E • TUPELO, MS

JANUARY 2016

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JANUARY 2016

BUSINESS JOURNAL

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