Perks Frequently Asked Questions

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

What is the Discovery Perks?

Discovery Perks is a business rewards program of The Discovery Leisure Company, where members enjoy exclusive benefits and earn Perks Points.

It is designed to enable and reward corporate bookers, professional travel and meeEng planners and individuals who book guests at parEcipaEng hotels managed by The Discovery Leisure Company Inc (TDLCI) – Discovery Suites OrEgas and Discovery Primea MakaE.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

How can I apply for membership?

Members can enroll online at www.discoveryperks.ph or sign up using their social media accounts to complete the enrollment.

Enrollment can also be done with their respecEve sales account officers in any of the parEcipaEng hotels managed by TDLCI. Membership to Discovery Perks requires consent of employer.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

What are the qualificaEons of becoming a member?

To become a Discovery Perks member, an individual needs to fill-­‐ up the Discovery Perks registraEon form, online or with his/her respecEve sales account officer.

Companies can enroll as a corporate member by assigning a representaEve to receive the rewards in behalf of the company.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

What are the benefits of becoming a member?

The members will earn points and through their accumulated points they can redeem room nights at Discovery, hotel services, and giR cerEficates from partner establishments or for items or stores of their choice.

They will also be invited to events and acEviEes organized for the members of Discovery Perks. They will also automaEcally be enEtled to corporate rates, special or promoEonal discounts, freebies, etc. offered to members.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

Can anyone apply for Discovery Perks?

Yes, anyone can apply for the Discovery Perks program.

Is there an applicable fee to join the loyalty program?

There is no joining fee for the Discovery Perks program

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

Will the booker be an automaEc member once they have booked a stay at Discovery hotels?

There is no automaEc membership to Perks.

Bookers must have submiWed the complete enrollment requirements.

Bookers are required to acEvate their membership online before they can start earning points.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

Are there levels or Eers of membership?

Yes. The level for corporate membership is Diamond. The levels for individual membership are Crystal and Sapphire.

What are the requirements for upgrading to the next membership Eer?

Members will be upgraded to the next membership status provided they maintain the membership requirement (through earning of new points) within the membership year.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

How long is the validity of the membership?

Membership is valid for two (2) years.

Will my membership be applicable in all The Discovery Leisure Company hotels?

Booker can earn from room and banquet business booked at Discovery Suites Or;gas and Discovery Primea Maka; only.

Booker can redeem in any of the hotels and resorts of the The Discovery Leisure Company, Inc. including Discovery Suites, Discovery Primea, Discovery Shores Boracay, Discovery Country Suites Tagaytay and Club Paradise Palawan.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

If I don’t have bookings or events in any of the Discovery hotels, within a span of 12 months, will my membership expire?

The membership may be subject to forfeiture or status downgrade if members do not book in any of the parEcipaEng TDLCI properEes within a span of 12 months.

Is membership to My Discovery Elite transferable?

No, membership is not transferable.

DISCOVERY PERKS

Frequently Asked Ques;ons -­‐ Membership

Can the family members, relaEves, and spouse, claim membership benefits or rewards in behalf of the member?

No. RedempEons may only be made by Discovery Perks members.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

Will my previous bookings in the hotel or other TDLCI properEes be reflected in my rewards?

No, points will not be rewarded for stays before the registraEon and online acEvaEon of the membership.

How do I redeem my points?

Points may be redeemed through accommodaEons, merchandise, and giR vouchers.

RedempEon can be done online through the Discovery Perks member portal www.discoveryperks.ph.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

In what way can the members earn points?

Members are enEtled to earn points based on their company’s negoEated rates with TDLCI hotels and/or resorts, use of the TDLCI corporate rate program or any rate, as authorized by the hotel sales office to be eligible for points earning when they book a room and/or a banquet event in any of the parEcipaEng Discovery hotels.

Will I be able to transfer my points and/or rewards? Are the reward vouchers transferrable?

Discovery Perks points and rewards vouchers are non-­‐transferable, nor exchangeable for cash.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

Can another person use my membership card to earn points?

Yes, a member may earn points for bookings made by other persons, as long as the membership number is given upon booking. Failure to provide membership number prior to departure of booked guest will mean forfeiture of privilege to earn points from said booking.

Will I earn points for all bookings made under my membership or only when I pay for the charges?

Yes. Members will earn points for all bookings made under his/her membership number as long as membership number is given upon booking.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

Will I be able to redeem my points right away?

For room bookings, points will be credited to the members within 24 hours upon check out. For banquets, points will be credited within 15 days aRer the event. Members may redeem points soon aRer they are credited.

Will my points expire?

Points expire aRer 2 years from the date it was earned. All points must be redeemed within 2 weeks aRer expiraEon of membership, as needed.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

What properEes are parEcipaEng in the Discovery Perks program?

Booker can earn from room and banquet business booked at Discovery Suites OrEgas and Discovery Primea MakaE only.

Booker can redeem in any of the hotels and resorts of the The Discovery Leisure Company, Inc. including Discovery Suites, Discovery Primea, Discovery Shores Boracay, Discovery Country Suites Tagaytay and Club Paradise Palawan.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

How can I make room reservaEons online and pay through my rewards/points?

ReservaEons can be done through the Discovery Perks member portal www.discoveryperks.ph using points, cash (through credit card) or part cash part points.

Will my “reward” stay in the properEes be reflected as rewards/ points right away?

Reward redempEon is not qualified to earn points.

DISCOVERY PERKS

Frequently Asked Ques;ons – Rewards & Points

Can I use my points to pay for my booking during the peak and super peak seasons?

Yes. Based on Best Available Rate (BAR) during the stay period, member may book a room using points, cash (through credit card) or part cash part points. Bookings must be done online through the member portal.

How are the points calculated? Will the points be equivalent to pesos?

Points will be issued based on qualifying revenues at the applicable point level. One (1) point is equivalent to one (1) peso.

DISCOVERY PERKS

Frequently Asked Ques;ons – Managing Account

When will the membership card and personal account be acEvated?

The membership card will be acEvated immediately aRer registraEon and online acEvaEon of membership.

How will I be able to get access to the online system that I can use to manage my Discovery Perks membership?

The Discovery Perks membership accounts are easily accessible from www.discoveryperks.ph website. Membership details and benefits will be available as soon as a member registers and acEvates his/her membership online. A member may modify their personal informaEon, username, and password aRer the acEvaEon.

DISCOVERY PERKS

Frequently Asked Ques;ons – Managing Account

How can I create an account to check my points and rewards online? Will the account be issued to me automaEcally?

An account is created for all the approved and valid members of Discovery Perks program. They would just need to log in to acEvate the account.

How do I retrieve my account if ever I forget my password?

New passwords can be issued via the members portal: www.discoveryperks.ph. Click on “Forgot?” (beside password) to start the process of requesEng for new passwords.

DISCOVERY PERKS

Frequently Asked Ques;ons – Managing Account

If I have missing points, what is the procedure in order for me to be able to claim them?

You can claim missing points by sending an email to the reservaEons office of the property concerned.

We will communicate with you via email regarding status of your report and credit missing points accordingly.

Please allow 2-­‐3 weeks processing Eme for updaEng of your rewards points.

DISCOVERY PERKS

Frequently Asked Ques;ons – Managing Account

If I transfer to another company, can I keep my personal individual membership or do I need to enroll again?

There is no need to apply for a new membership in case you change employment.

Your status and points will remain the same.

You will need to inform member services of your change of company by emailing us at membership@discoveryperks.ph.

Consent for member to parEcipate in Perks from your new employer will also be required in wriEng.

DISCOVERY PERKS

Frequently Asked Ques;ons – Managing Account

If I am a representaEve of a corporate member, do I need to enroll again if I move to another company?

There is no need to apply for another membership if proper turnover to the new representaEve is carried out.

Proper turnover requires transfer to new assignee/representaEve of points, producEon and other data, benefits, liabiliEes, etc. related to the previous company’s transacEons with TDLCI.

This requires as well, an official leWer of advice from your previous employer of the said change in assignee, indemnifying TDLCI from any liability, costs and damages relaEng to the unauthorized redempEon or use of rewards points by previous representaEve, with malice or not.