GHS USER GUIDE: ORIGINAL FRONT OFFICE OPERATIONS

iREWARD USERGUIDE FOR FRONT OFFICE

How to log-in to iReward?

To log-in to iReward, please follow the link below: www.mydiscovery.ph/admin Use the user name and password provided by your IT department:

How to use search engine in iReward?

You can search for a function by its name

You can also search for a member by name, membership number and email

1. Pre-arrival Arrival list is a list of expected guests come in the next 2 days in your hotel.

Everyday after 6 a.m, front desk staff may go to iReward (MDE admin page), search for “Arrival list”

Do filter for the next 2 days (current date + 2) and choose your hotel name in Property filter.

After having the list of expected arrival, kindly be prepare member offer suitable to make sure create the best experience for your MDE member

2. Update membership number (daily) Enrolment report Everyday, after 7a.m front desk staff will go to Enrolment report to take the new membership number and key back to PMS. To access the report, go to View report Total enrolment

In Total enrolment: a. Filter the date of data needed (usually the current date) b. Filter “Auto enroll” in “Join by” and view report

After getting to the report, use the member name/ email to find their profile in PMS and update their membership number from enrolment list.

3. Re-enrolment (Daily) Re-enrolment list stores all records that failed to auto-enroll due to the invalid or empty email address.

After 7a.m, front desk need to go to Re-enrolment menu in iReward, look for the reason of rejection and correct the information.

Reason of enrollment rejection

To re-enroll a member, first choose “View” on the right column of the re-enrolment list

Re-enrolment form

Empty email

Click on View, all information of the record pop-up, in this example, this record have empty email and can not be enrolled There is an function at the bottom to “Edit & Add manually”, select this button to go edit information

Re-enrolment form In here, you can fix the invalid or update email and member manually (By select “Add member” at the bottom.)

4. Re-process (Daily) Re-process list is a list of records that have been failed to do point processing due to . To access the record, search for “Re-process” in iReward.

From here, take the guest name and search for their profile (using search engine on the top left corner), then update with the right membership number and reprocess.