September 2015 Business Outlook

SEP

Business outlook 2015

September 2015

Business Outlook

testimonials What can Business EXPO do for you?

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PRESIDENT’S MESSAGE our members announce

Did Chamber Receive Tornado Recovery Funds From City?

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INSIDE

hot links 2015

Winners announced PRESENTED BY Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150 WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER

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September 2015

Business Outlook

Board of Directors 2015-2016 Executive Committee David Glenn

CHAIRMAN OF THE BOARD

Karen Plott

CHAIRMAN ELECT OF THE BOARD

Randy Moore

PAST CHAIRMAN OF THE BOARD

James Richards

TREASURER

Louise Secker VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICES Kim Woodard CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES Clive Veri VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Lori Scott Dreiling CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Directors Ex-Officio Directors Gina Atteberry Sam Anselm Michael Beatty John Bartosh Brad Beecher Mike Gray Brandon Davis Lindsey Hayes

Donovan Edwards Dr. Alan Marble

Jacqueline Hackett Dr. Jennifer Methvin Holly Hukill Matt Proctor Charles Keeter Dr. Norm Ridder Kelli Perigo Marilyn Ruestman Gary Pulsipher Michael Seibert Joplin Area Chamber of Commerce Staff Executive Rob O’Brian, CEcD PRESIDENT Tonya Sprenkle VICE PRESIDENT Lisa Kelly EXECUTIVE ASSISTANT Member Services Ginger LaMar, IOM Stephanie McGrew Martha Getz Cynthia Marlow

DIRECTOR OF MEMBER SERVICES & DEVELOPMENT MEMBER EVENTS PRODUCER MEMBER EXPERIENCE COORDINATOR MEMBER SUCCESS STRATEGIST

Communications & Finance Kirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Cindy Weiss FINANCE DIRECTOR Samantha Doubledee FINANCE COORDINATOR Economic & Workforce Development Steve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch

DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER Mark Turnbull DIRECTOR OF REGIONAL STRATEGIES

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Administrative Support Lea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT Melissa Winslow ADMINISTRATIVE ASSISTANT

Sponsors Platinum Level

City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 – KFJX Stronghold Data LLC

Chairman Level

AMI Radio Group Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Southwest Missouri Bank US Bank, N.A.

President Level

BKD, LLP Community Bank & Trust (CBT) Roper Honda Show Me The Ozarks Magazine

Director Level

Arvest Bank Choice Marketing Connell Insurance, Inc. Innovative Objects Lakeland Office Systems, Inc. Motive Matters Weed Whackers, Inc.

Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801 Phone: 417.624.4150 Fax: 417.624.4303 www.joplincc.com /joplinchamber /joplinchamber

PRESIDENT’S MESSAGE

September 2015

Business Outlook

Did Chamber Receive Tornado Recovery Funds From City?

Rob O’Brian, President

The recent state audit of the City of Joplin and, as a contractor, the Chamber’s City funding for economic development, brought a question my way on another topic. Did the Chamber receive any tornado recovery funds from the City? No. The Chamber’s Business Recovery Fund, which was established immediately following the tornado through the Chamber Foundation, was not linked in any way to the City or to the City’s tornado relief fund. This fund was to help the Chamber sustain through what was anticipated to be a need for increased efforts as well as direct support for businesses that were damaged or destroyed by the storm.

We eventually raised just under $1 million for the Chamber’s Business Recovery Fund. The Foundation board, which is composed of members from the Chamber board of directors including the treasurer, was and still is responsible for overseeing the use of the those funds. The Foundation board authorized a loan fund for small businesses of nearly $250,000. We dedicated some “first-in” funds to getting laptops to loan to businesses that lost all office equipment. We used funds to hire and maintain additional staff to track the status of firms impacted by the tornado on a regular basis (lots of phone calls for the first two years) so the great full-time staffers could spend face-to-face time with our members and other businesses. We used funds to do a complete new strategic plan in 2012 with a group called Market Street Services to reset our economic development program overall and define specific things (like a loan fund) to help businesses recover. We have used some of the funds to help Joplin Schools with Career Readiness and other programs that build the workforce.

A CPA conducts an annual audit of the Chamber, Chamber Foundation and the economic development entities managed by the Chamber Foundation. As you might imagine, we had large influx of funds in 2011 and spent it in 2012 and 2013. That large swing in funds prompted an examination by the IRS early in 2015. Our examination was conducted and all prior year returns were accepted as presented. The IRS examiner had no recommendations for improvement. Even when our team asked for suggestions for improvement, the auditor found nothing more to ask for from the Chamber or our CPA firm.

The Chamber has extensive controls in place for all entities and makes any changes as recommended by our CPA. In fact, it may interest you to know our financial policies and procedures are extensively reviewed by a committee of members with expertise every five years as part of our accreditation process.

Our polices and procedures receive high marks in the accreditation review by the U.S. Chamber of Commerce and have been selected as “Best Practice” in our last two accreditation cycles.

If you have questions about the Business Recovery Fund or any part of the Chamber financials, please feel free to call me at any time. It is your Chamber.

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September 2015

Business Outlook

Butterfly Project Offers Larger-than-life Sculptures for Your Business, Home It’s time for the Joplin Business Community to be JOPLIN PROUD and Spread Our Wings - Fly High and Proud. You can support this by showing your colors in the form of a beautiful butterfly exhibited at your business, your home or other location in the Joplin area. These larger-than-life butterflies can be purchased, decorated and displayed in conjunction with the tornado’s Fifth Anniversary events.

Net proceeds of this project will help support a disaster conference to be held May 2016. This conference is just one way we can “pay it forward” to help better prepare others for what disasters might be in their future.

Spread Our Wings - Fly High and Proud is a project of the Joplin Area Chamber of Commerce Foundation. We will take orders from now until November 20, 2015. All orders must be PRE-PAID before your order can be put into production.

All butterflies are being produced by Forged Waterjet of Joplin. They offer some added customizations beyond those included in the order form; please indicate on the form if you choose to have them call to discuss those options with you.

Find the order form at www.joplincc.com or call Tonya at 417.624.4150 for 4 more information.

Presented by

September 2015

Business Outlook

2015-2016 Executive Committee Nicole Brown, Chairman Brent Baker, Co-Chairman Lindsey Hayes, Past Chairman Shawn Daniel Jake Heisten Jennifer Little Ryan Melton Stephanie Onstot Greg Sutton Megan Tyler Christina Williams

Message to the Network from Chairman Nicole Brown Have you ever thought about the habits, good or bad, created at the office? How do the small things we do, like looking for opportunities to share an encouraging word, offering help with a project or going above and beyond what is needed, affect our character? How does office gossip, coasting or a negative attitude carry over to our personal lives?

Margaret Thatcher is credited with issuing the warning to “Watch your words for they become actions. Watch your actions for they become habits. Watch your habits for they become your character.” I hear many people say their personal lives do not affect their work and vice versa.

However, studies clearly show it takes 21 days to create a habit, good or bad.

I challenge you to join me in examining the habits practiced at work, and choose one to focus on in September. I look forward to hearing about your progress and sharing my own.

YPN New Members Raeann Brinley, Modine Manufacturing Company Katy Cooper, Camcor Environmental, LLC ShaLynn Cooper, Camcor Environmental, LLC Shyann Wilson, Camcor Environmental, LLC

Find out what the Chamber’s Young Professionals are doing at www.joplincc.com/young-professionals/, on Facebook at www.facebook.com/joplinypn and on Twitter at www.twitter.com/joplinypn.

Ribbon Cuttings

Presented by

Ribbon Cutting pictures continue on pages 6 and 7.

Briarbrook Country Club

Mark Tackett, Golf Pro and General Manager 502 Briarbrook Drive New Membership

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September 2015

Business Outlook

Ribbon Cuttings

Adelmo Family Care

John Good, Owner 1027 South Main Street, Suite 501 New Location

Joplin Festival Group Mark Williams, Founder Landreth Park Wild Wild Joplin Days

Associates of Dental Arts

Gregory B. Kivett, DDS 525 West 32nd Street Community Open House and Ice Cream Social 6

The Salvation Army

Majors Beckie and Doug Stearns 320 East 8th Street Grand Opening of Family Store

Jimmy’s Egg

Dan Calhoun, Managing Partner, Mendi Landgraf, Marketing Manager 1611 South Range Line Road New Member, New Business

Joseph Properties, L.P.

Dr. Richard Joseph, Owner, Debbie Dankelson, Manager 1801 West 32nd Street, Building C Opening of Executive Center

Ribbon provided by Countryside in the City

Presented by

Missouri Southern State University Dr. Alan Marble, President 3950 East Newman Road Opening of New Residence Halls

Tri-State Area Contractors Association

United Way of Southwest Missouri and Southeast Kansas Duane Dreiling, Executive Director 3510 East 3rd Street Installation of Born Learning Trails

Hire Advantage

Heather Griffith, Executive Administrator 1216 South Illinois Avenue 15-Year Anniversary

Monica Burlingame, Employment Recruiter 2024 South Maiden Lane, Suite 102 New Membership

SNC Squared

Joplin Area Habitat for Humanity

John Motazedi, Owner 706 West 26th Street Launch of New JACC Website

September 2015

Business Outlook

Scott Clayton, Executive Director 2117 South Pearl Avenue Four New Home Dedications

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September 2015

Business Outlook

Our Members Announce presented by The Joplin Family Y is hosting Kidney Smart classes September 15 at 1 pm in the Downtown location. Attendees will learn how kidneys function, the causes of chronic kidney disease, and how medications, diet and nutrition work together to keep you healthy. For more information, go to www.kidneysmart.org.

Freeman Health System President and Chief Executive Officer Paula F. Baker has been elected by the Board of Trustees of the American Hospital Association (AHA) as an at-large delegate and member of Regional Policy Board 6. The AHA has nine Regional Policy Boards that provide grassroots perspective and insight on public policy requiring AHA advocacy. For more information, go to www.freemanhealth.com.

Freeman Health System - Neosho was recently recognized with an Excellence Through Insight award for Most Improved Emergency Department Experience in the Small Hospital category by HealthStream, Inc. For more information, go to www.freemanhealth.com.

SNC Squared recognizes and congratulates Vickie Ezell on her CompTIA HIT (Healthcare IT Technician) and HCISPP (HealthCare Information Security and Privacy Practitioner) certifications. For more information, call 417.622.0933.

Branco Enterprises, Inc., was recently ranked among the Midwest Top Contractors in ENR Magazine. The top 100 Contractors in the Midwest were listed by annual revenue. Branco was ranked 61st on the list. For more information, go to www.branco.com.

Pro Musica presents the first concert of its 35th season: The Brentano String Quartet on September 24 at 7 p.m. at First Presbyterian Church. The concert is open to the public at no charge; donations appreciated. For more information, go to www.promusicajoplin.org or call 417.625.1822.

“We R Here 4 U when U need us!” Did you know Uncommon Orthodontics provides after-hours services? Want to know more about this UNCOMMON service? Read their blog post (http://uncommonortho.com/2015/05/after-hoursservices) to find out more. Or call Ashley, the after-hours representative, at 417.625.1114 and let her know how she can assist you today!

Adornable, Inc., has added two new services for customers: Tuxedo rentals featuring Tuxedo Junction Oleg Cassini tuxedos and suits. In addition, an online appointment system for bridal, prom and special event alteration fittings is now available.

Customers may schedule a convenient appointment time from their smartphones or computers. The system may be accessed via Facebook (Adornable Embroidery & Alterations) or via www.adornable.com. Call 417.206.2300 or email adornable@ 8 sbcglobal.net.

Scott Garrie was promoted to director of City of Joplin Parks and Recreation. Garrie served as assistant director since joining the City in 2014. For more information, go to www.joplinmo. org.

The City of Joplin recently announced Mark Cannon is the new fire training chief. Cannon recently retired from the Kansas City department with 20 years of service, prior to joining the Joplin Fire Department as its training chief. For more information, go to www.joplinmo.org.

Higdon Florist is ready for fall! Check out the gorgeous fall designs on Facebook and at www.higdonflorist.com. Stop in and pick up a beautiful fresh arrangement from the cooler or have a cheerful, happy bouquet sent to someone to color their day. Debbie and Kara are wedding specialists and would love to visit with you if you have wedding plans in your future. Call 417.624.7171 during or after hours. Remember, when you have something to say, send a Higdon bouquet!

Bob and Annette Goodall, mortgage professionals formerly with Heartland Bank, are now with Bank of Little Rock Mortgage. They are still at the same two locations, 619 South Florida and 3625 East 20th Street, and offer the same impeccable service and caring attitude with home purchases and refinances. Real People…Real Results! For more information, call 417.553.7725.

JoAnn Evans was honored with the Missouri Association of Insurance Agents E. Ellwood Willard Outstanding Service Award at the association’s recent Joint Leadership and Young Agents Conference. Evans is vice president at Beimdiek Insurance, where she specializes in Employee Benefits, Group Health, Disability, Life, Dental, 401k, Worksite Marketing of Voluntary Programs, Commercial Insurance and Workers’ Compensation.

For more information, go to www.beimdiek.com.

Forged Waterjet Fabrications welcomes everyone back to school! They have a variety of fan gear items to help you show support for your school: yard signs, door hangers, necklaces, even light-weight spirit signs perfect for the football stands.

Waterjetting leaves endless opportunities for customized fan gear. Check out their Facebook page to see what they’ve created. Call 417.793.5744 or email forgedwaterjet@gmail. com to design your personalized fan spirit items!

Join Hope 4 You Breast Cancer Foundation at Panera October 1 at 10 a.m. for a ribbon cutting ceremony and meet Honorary Pink Ribbon Bagel Survivor Chair Jenny Parker. Panera will donate 25 cents of each pink ribbon bagel sold to HOPE 4 You October 1-31. On October 9, Panera will donate 100 percent of sales of the pink ribbon bagel to HOPE 4 You. Also, on October 1, Show Me The Ozarks magazine will be set up for the annual Pink Carpet “Covers for a Cause” event at the main entrance

“Joplin Voices,” a performance featuring the comedy of Michael Kelly, will be held September 1 at 7 pm in the Chapel at Ozark Christian College. Proceeds will benefit four local agencies: Crosslines Ministries, House of Hope, Mission Joplin and Watered Gardens. Kelly impersonates over 50 famous people and transforms popular radio hits from the ‘60s to the ‘90s with Christian themes. Tickets are $10. For more information, go to www.JoplinVoices.com.

Children’s Haven is looking for well-qualified and energetic volunteer tutors for the children staying with them, ages kindergarten through high school. College students, retired adults or just someone with the skills and time to help make the school year a little brighter for these kids are needed!

If you are interested in making a difference or to find out more about Children’s Haven’s services, call 417.782.4453 or email childrenshaven@att.net.

Rapha House is one of three charities benefiting from the 2015 UnitedHealthcare Open Racquetball Championship Auction that begins September 1. To learn how to participate and bid on items in the online charity auction or to donate an item for sale, go to www.auctionusopen.com. Rapha House is an international organization that rescues children from human and sexual trafficking and provides them a loving and safe environment. For more information about Rapha House, go to www.freedomforgirls.org.

Raise the Standard. Joplin Supply Company supports the American Standard brand and its innovative green technology without sacrificing style. Call Joplin Supply Company at 417.624.2422 to talk to the experts in the Galleria and learn how you can make your home environmentally friendly and beautiful.

Susan Adams has joined Joplin Workshops, Inc., as general manager. Adams previously held the position of director of human resources for Able Manufacturing & Assembly, LLC. Joplin Workshops was founded in 1966 and is committed to providing meaningful employment for the region’s disabled community. For more information, call 417.781.2862.

The rapid growth of trackable online channels, content and data has produced a more informed and evolved targeted customer species. Learn how to identify your targeted customer, cast out effective data-driven marketing strategies, analyze the engagement and make refinements to effectively improve your results. Join Innovative Objects/Blu 20 September 17 from 12-1 pm, with lunch provided, at the Innovative Objects Event Center, 2340 South Range Line Road, directly behind McAlister’s Deli. For more information and to save your seat, visit www.gethooked.blu20.com.

Business Outlook

The Joplin Regional Business Journal welcomes Stacey Lindsay as a reporter. Most recently, Stacey was an anchor and reporter for Fox 14 and KOAM TV. For all of your business news, check out www.jrbj.biz.

September 2015

of the Freeman Gift Gallery from 9 a.m.-5:30 p.m. Bring your family, friends and co-workers, and for only $15 you can take home a high-quality photo ready for framing! Show Me The Ozarks will donate all proceeds on this day to HOPE 4 You. For more information, go to www.hope4youbcf.org.

The 14th Annual Tri-State Area Contractors Association Pig Roast is September 10 from 6-10 pm at 5305 County Road 175 in Carthage. $25 per person (designated drivers get $5 off) includes barbecue dinner, bottomless beverage cup and live music by Big Smitty. For more information, call 417.627.9392.

Local businessman Dana Snodgrass, owner of Snodgrass Collision Center, was recently presented the 2015 Eagle Legacy award. The Joplin Schools Board of Education award recognizes a community member who is a tireless advocate for the betterment of Joplin students, has had a lasting impact on local education and has worked on improving the community through involvement in service to Joplin Schools. For more information, go to www.joplinschools.org.

The Joplin Festival of the Arts will be held September 19 and is brought to you by the Kiwanis Club of Joplin, Joplin Regional Artists Coalition, Connect2Culture and the George A. Spiva Center for the Arts. All proceeds go toward the Joplin Kiwanis Club’s children’s fund. The event is free and open to the public between 4th and 6th streets in historic downtown Joplin from 10 am to 6 pm. For more information, go to www.joplinartsfest. com.

Community Support Services of Missouri will host the 2015 Carl McConnell Memorial Golf Classic September 25 at Briarbrook Golf Course. Entry fees are $85 per player; registration and breakfast begin at 6:30 a.m., followed by an 8 a.m. shotgun start. Registration fee includes breakfast, snack, lunch and one mulligan per player. Hole sponsorships are available for $100 each. Proceeds help support services for local children and adults with developmental disabilities.

Register your team today at www.cssmo.org or by phone at 417.624.4515, ext. 112.

Binky Guy T-Shirts and WiseApp Inc., teamed up to help United Way of Southwest Missouri and Southeast Kansas with an “I Am Joplin” t-shirt contest. During July, the public was encouraged to submit a t-shirt design, and a design by Nathan Mills of Joplin was chosen. All proceeds from t-shirt sales will benefit United Way. The shirts come in gray or white. They are $20 and are available for purchase at http://binkyguy.bigcartel. com/. The shirts are available for pre-order until September 18.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by September 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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September 2015

Business Outlook

Welcome New Members Crosslines Ministries Food Pantry/Social Services/Non-Profit Organization P.O. Box 1242 Joplin, MO 64802-1242 417.782.8384 www.crosslinesjoplin.org Kathy Lewis, Executive Director Sponsor: Cynthia Marlow, JACC Federated Insurance Co. Insurance 1715 Rex Avenue, Suite 406 Joplin, MO 64801 816.820.3028 www.federatedinsurance.com Logan Wiltfong, Marketing Representative Sponsor: Cynthia Marlow, JACC Felicity Engraving & Etching LLC Etching and Engraving 2122 Odessa Street Joplin, MO 64801 417.206.0505 Kellie and Chris Reynolds, Owners Sponsors: Guy Voltz, Cell Phone Medics; Cynthia Marlow, JACC General Pallets/Ozark Wood Products Material Handling/Pallet Manufacturer 223 West Splitlog Avenue Goodman, MO 64843 417.648.1225 www.generalpallets.com Phil White, Owner/President Sponsor: Cynthia Marlow, JACC YouNique Ent, LLC Public Relations/Marketing/Event Planner 1209 South Pennsylvania Avenue Joplin, MO 64801 417.396.8047 www.youniqueent.wordpress.com Lori Rose, Owner/President Sponsor: Cynthia Marlow, JACC

Lovie’s Recycled Weddings Resale Shop 926 South Main Street Joplin, MO 64801 417.529.2444 Pamela Ellis, Owner 10 Sponsor: Cynthia Marlow, JACC

4 State Insurance Agency, Inc. Insurance 301 East 32nd Street Joplin, MO 64804 417.624.5757 www.4stateins.com Margaret Rutherford, Owner Mitch Horner, Agent Sponsors: Mitch Horner, 4 State Insurance Agency, Inc.; Ginger LaMar, JACC Crabby’s Seafood Bar & Grill Restaurant/Bar 815 West 7th Street Joplin, MO 64801 417.206.3474 www.crabbysjoplin.com Damien Tiregol, Owner Sponsors: Josh Long, Forged Waterjet Fabrications; Cynthia Marlow, JACC

The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services. Visit the Chamber’s online member directory at cca.joplincc.com/businesssearch.aspx.

Invite your clients or vendors to join the Chamber. Contact Cynthia Marlow at 417.624.4150 or cynthia@joplincc.com.

Our SW Missouri facility specializes in hardwood pallets providing standard 48x40 GMA and similar modified sizes CONTACT: Phil White

479-648-1225

phil@generalpallets.com

479-648-3013 fax

www.generalpallets.com

Insurance you can design to meet your ever-changing needs.

• Business or Commercial • Call for a Farmers Friendly Review® • Evening Appointments

September 2015

Business Outlook

LINDA TEETER, LUTCF www.farmersagent.com/lteeter 1321 ILLINOIS AVE • JOPLIN, MO 64801

Call 417-781-4820 today for Auto, Home, Life and Business.

Audio / Video Systems Pro Audio Equipment Camera Systems Healthcare Communications

Elite Commercial Audio/Video Sales & Service Toll Free: 800-621-5256 Local: 417-869-0770 aaius.com proaudiosuperstore.com 2120 S. Roosevelt Suite 3 Joplin, MO 64804

PAINT THE TOWN

GREEN

& GOLD Register your business today at www.mssu.edu/paintthetown Judging will be on October 19 & 20 The deadline for registration is October 16 This year the first 30 registered participants will receive a starter’s kit which includes: (1) 24” x 10” Yard Sign (1) 500’ Roll of Green Streamer (1) 500’ Roll of Gold Streamer

(2) Pom Poms (1) Yellow Window Marker (1) Green Window Marker

For more information, visit www.mssu.edu/paintthetown or call 417-625-9669

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September 2015

Business Outlook

THANK YOU FOR RENEWING THANK YOU FOR RENEWING ABE Painting...................................................................................

2012 Able Manufacturing & Assembly, LLC.................................. 1986 Adelman Travel.............................................................................. 1989 Advance Family EyeCare............................................................ 2003 AQSS Area Quality Senior Services........................................ 2014 Aspire of Southwest Missouri.................................................. 2010 Atlas Risk Management, LLC.................................................... 2005 Bryan Barnes, D.O......................................................................... 1999 Binky Guy Custom T’s.................................................................. 2011 Briarbrook Country Club........................................................... 2014 Cartridge World............................................................................. 2006 Choice Technology, LLC............................................................. 2013 Construction Adventures, Inc.................................................. 2006 Dentures and Dental Services................................................. 2013 E Market Solutions....................................................................... 2011 Enterprise Rent-A-Car................................................................. 1993 Frank Fletcher Super Center.................................................... 1983 Girl Scouts of the Missouri Heartland.................................. 1990 Granny Shaffer’s Restaurant..................................................... 1995 Heart of America Beverage Company, LLC........................ 1953 Henkle’s Ace Hardware............................................................... 2010 Hunter and Millard Architects, Inc......................................... 2014 IHOP................................................................................................... 2012

Impact Training and Development....................................... 2009 Joplin Industrial Electric............................................................. 1986 Acme Brick Company.................................................................. 1988 KOA Kampground........................................................................ 2004 Ad Systems, Inc.............................................................................. 1983 Millennium Tennis and Fitness Club, LLC............................ 1999 ADC Dental Group....................................................................... 1981 Mojo Burger Co............................................................................. 2013 Ray Alburty Company................................................................ 1973 National Health Care of Joplin................................................ 1982 Alert One Pest Control, Inc........................................................ 2008 Sara Newman................................................................................. 2007 Allgeier, Martin and Associates, Inc....................................... 1955 Oasis Salon and Day Spa........................................................... 2001 American Construction.............................................................. 1996 Pampered Chef - Sara Desmond, Ind. Director................ 2007 AMI Radio Group.......................................................................... 2001 Primary Residential Mortgage, Inc........................................ 2014 Andy’s Frozen Custard................................................................ 2012 Railroad Salvage and Restoration.......................................... 2006 Annie’s Baking, LLC...................................................................... 1952 S & S Security Systems................................................................ 2001 Area Agency on Aging............................................................... 1990 Sam’s Club #6415.......................................................................... 1993 Audio Acoustics, Inc.................................................................... 1986 SCORE of Southwest Missouri................................................. 2014 Autotronics, Inc............................................................................. 1967 Service Recycling.......................................................................... 2008 Baker Davis Roderique, CPAs, PC ........................................... 1955 Simmons Medical Clinic, P.A. - Galena................................. 2009 Beimdiek Insurance Agency, Inc............................................ 1988 Star Mechanical/Wholesale Supply...................................... 2012 Bicycle Specialists, LLC............................................................... 2009 The Stevenson Law Office, P.C................................................. 2013 Big Brothers Big Sisters of the Ozarks................................... 1997 Uncommon Orthodontics........................................................ 2014 BKD, LLP............................................................................................ 1962 Viking Line, Inc., dba Viking Trailways.................................. 1989 Blanchard, Robertson, Mitchell and Carter, PC................. 1974 Westside Collision Tire and Auto, LLC................................... 2010 Boy Scouts of America, Ozark Trails Council...................... 1994 Zahn Apartments......................................................................... 2007 Braum’s ............................................................................................ 1989 Briteway Building Maintenance............................................. 1993

Calendar of Events for September 2015 September 1 9 am Leads Group One Chamber Office

September 11 7:30 am First (Second) Friday Coffee City Pointe Beauty Academy

September 17 7:15 am Good Morning Joplin Ozark Christian College

September 2 9 am Leads Group Three Chamber Office

September 14 12 pm Business EXPO Committee Meeting Chamber Office

September 22 5:30 pm Business After Hours Abbey Title Company

September 7 Labor Day Office Closed

September 15 9 am Leads Group One Southwest Missouri Bank— McClelland Blvd.

September 23 9 am Leads Group Two Chamber Office

September 9 9 am Leads Group Two Chamber Office 12

September 16 9 am Leads Group Three Keller Williams

September 30 10 am Launch Pad Member Orientation Chamber Office

September 2015

Business Outlook

Click here to download registration form.

What

Be part of the inaugural group of Missouri delegates of the Missouri Chamber of Commerce and Industry Advocacy Mission to Washington DC on October 7-9, 2015. The Missouri delegation will meet with members of Missouri’s congressional delegation and discuss, in person, federal issues that impact Missouri’s business community.

Agenda

Planned events include a welcome reception at the United States Botanic Garden as well as a legislative and issues update.

You can also dine with us at the International Spy Museum. Take your issues and concerns to Capitol Hill as we meet our federal legislators.

Where

Hyatt Regency Washington on Capitol Hill 400 New Jersey Avenue, NW Washington, DC 20001 202.737.1234 For overnight accommodations, click here to make reservations. Room block is active until September 14, 2015.

Additional Details

Rates are $399 per person (Delegates are responsible for making their own airfare and hotel arrangements.)

Cancellations must be made by October 1, 2015 to receive a refund. No-shows will be charged full registration fee. Substitutions are welcome at any time.

For questions or further details, email tlong@mochamber.com or call 573.634.3511.

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER

MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

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Free Market Physician 417.283.4953 www.freemarketphysician.com

New Member Spotlight

September 2015

Business Outlook

How is this different from a typical family practice?

Patients and businesses pay a monthly membership fee to receive superior health care with 24/7 access to their doctor. Being paid by the patient or business versus an insurance company, the physician is able to GUARANTEE same-day appointments as well as on-time visits. The practice’s income is not dictated by the number of patients they see in a day, nor the unnecessary services or tests administered for a higher reimbursement.

Does this qualify as health insurance?

No. We recommend that patients combine their membership with a lower level catastrophic plan to cover an unforeseen major medical expense.

What is the monthly membership cost?

Children $25; adults $60; family max $200 What about the cost of labs and prescriptions?

Labs and prescriptions are available at WHOLESALE cost.

How does it work with businesses?

Businesses pay a discounted rate for employees as part of a benefit package.

Learn more at www. freemarketphysician.com.

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2015 HOT LINKS ANNUAL GOLF TOURNAMENT

September 2015

Business Outlook

The sweet taste of a good drive after the marshmallow long drive contest.

Congratulations to Championship Flight winners in the morning: First Place: Pinnacle Bank – John Lopes, Travis Spencer, Clay Tourney, Eric Hill Second Place: Freeman Health System – Wes Braman, Jeff Carrier, Phillip McClendon, Terry Harris Third Place: Arvest Bank – Larry Cowger, Kasey Cowger, Gary Greene, Jason Mickey Championship Flight in the afternoon: First Place: Freeman Health System – Blake Bard, Jeff Carrier, Troy D’Amour, Brandon Gibson Second Place: Briteway Building Maintenance – Kevin Restivo, Mark McConnell, Kyle McConnell, Mark Norris Third Place: Midland Enterprises – Dustin Campbell, Evan Wood, Kenny Neal, Mike Meier

Presenting Sponsors: Downstream Casino Resort Freeman Health System Gold Sponsor: Joplin Supply Company

Hole In One Sponsor: Roper Honda

Lunch Sponsor: Rib Crib

Cart Sponsor: Missouri Southern State University

Breakfast Sponsor: Panera Bread

T-Shirt Sponsor: Binky Guy Custom T’s

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September 2015

Business Outlook

What Can Business EXPO Do for You? I got involved in the EXPO and the EXPO committee because I just wanted to help and get to know others in the business community.

Now as a business owner, I know the benefits of networking and developing personal relationships with other business professionals as well as people who live and work in the area. I wanted to have a constant, always present and top-of-mind place with every individual of our community, so when they are ready to buy, sell or survey anything, they think of me. The EXPO is a great avenue for me to do that.

Being on the EXPO Committee and now serving as co-chair allows me to give back to the community and develop relationships with other like-minded individuals.

--Brian Atnip MJ Surveying LLC & Keller Williams Realty of SWMO

I’ve been an exhibitor at Business EXPO for over a dozen years and have always thought it was one of the most beneficial events to be part of. The exposure to other businesses within the area and the public has been priceless in promoting services. I wanted to be on the committee, and once the opportunity arose, I happily volunteered. This is my fourth year being a part of the Business EXPO committee and I’ve enjoyed every minute of it. As chair this year I’m so excited about what the committee has decided on for the theme and how we are looking to mix it up this year.

JACC Business EXPO is the biggest expo of its kind in the area with more exhibitors, more networking with Business After Hours, more exposure with a business day and a public day, and of course, more fun with the use of themes. EXPO is our business community coming together to interact, educate and promote services to other businesses and the general public while having some fun. Who wouldn’t want to be a part of that?

--Kelli Norris Mercy Hospital Joplin/Carthage

Let’s Put Joplin #OnTheMap We’re partnering with Google to get every local business on the map, including yours.

Monday, October 5, 3:00pm-4:30pm MSSU Connor Ballroom (Billingsly Student Center) 3950 Newman Rd, Joplin, MO 64801 Cost: FREE Register online at mssutraining.com

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*Attendees are encouraged to bring a laptop. Limited number of laptops available for use on a first come, first served basis.

By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU

When was the last time you wrote goals for your business?

Do you have a clear vision for your company? As Yogi Berra once said, “If you don’t know where you are going, you might wind up someplace else.”

Companies often have goals for increasing sales and profits, gaining market share, improving customer satisfaction and hiring great people.

Within the last decade, more companies have begun to set goals that concern being socially or community minded, as well as becoming more environmentally conscious.

Consider setting short- and long-term goals. Shortterm goals can be achieved within one year. You will want to set long-term goals for the next three to five years. Remember, many business strategies that are implemented may take longer to succeed than were previously planned. For example, it takes the average new small business 18 months to reach break-even sales.

You may become aware of new ideas for expanding your business as you start setting goals. You will need to commit time to write your goals down and think about how you will achieve them. Your goals will be the starting point for developing a strategic plan that can help your company thrive. You can focus your actions and efforts toward attaining your goals instead of becoming complacent.

Establish a system you will use to review your goals periodically to see if you are achieving them. As you make decisions on a daily basis, think about how your actions are helping you meet your goals. A flexible strategy allows you to follow your plan, making adjustments about what is not working, but always keeping your goals in mind.

Consider measuring and tracking the outcomes of your goals.

Good business goals are a component of your business plan. This type of planning helps to reduce your risk of failure and increase your ability to succeed. Effectively communicating your goals and business strategy to your employees is essential. To be able to implement a plan and achieve your goals, employees must understand them and believe they are achievable.

The SMART method is a valuable tool for setting goals that are specific, measureable, achievable, relevant and time oriented.

Specific goals describe exactly what you want to accomplish. When you write detailed goals, you can more clearly visualize them and see how you can achieve them. A specific goal would be to increase profits by 5 percent during 2016. You could then look at what strategies might help you accomplish this goal.

Measurable goals help you quantify your progress. If your goal is to increase your revenue by $75,000 in 2016, you might want to break your annual goal into quarterly monetary goals to monitor your progress. Measure your outcomes to see if you are accomplishing your goals.

Achievable goals are those you believe you can actually reach. Your goal should be challenging enough to keep you on track, but not so difficult you will be discouraged. Can you reduce operating expenses by 15 percent during 2016? What plans would help you reach this goal?

Relevant goals work toward your company mission and vision. Your goals need to be relevant to what your company does and what it can accomplish. Your expectations for your company should be high; however, they should also be attainable. If you set a goal to donate $40,000 to your favorite charity, and you only have gross sales of $50,000 a year, your goal is unrealistic since you may also have a relevant goal of being profitable in order to stay in business.

Time-oriented goals allow you to set deadlines or timeframes in which to accomplish each goal. Openended goals encourage you to procrastinate. If your goal is to have a new product line introduced by your company, make certain to indicate by what date you want to accomplish this goal.

Use some common sense and think of reasonable goals you can actually achieve. Set goals that help you achieve success, and review your goals on a regular basis.

According to Ralph Waldo Emerson, “We aim above the mark to hit the mark.”

September 2015

Goal Setting for Success

Business Outlook

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September 2015

Business Outlook

Serve on a City of Joplin Board or Commission Whatever your interest, the City probably has a place for you to serve. Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply. Find the complete list of boards and commissions, and the online application form, at www.joplinmo.org under the “Government” tab.

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

STARTING A SMALL BUSINESS: THE FIRST STEPS Sept. 18 (Friday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $29/person MICROSOFT EXCEL LEVEL 1 Sept. 22 (Tuesday), 1:30-4:30 pm (Day 1); September 24 (Thursday), 1:30-4:30 pm (Day 2) Location: Plaster Hall, Room 320, MSSU Cost: $119/person

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TINY CHIP, BIG LIABILITY - Sponsored by Arvest Bank Sept. 22 (Tuesday), 8-10 am Location: Joplin Area Chamber of Commerce Empire Room, 320 East 4th Street Cost: No cost; preregistration required at www.mssutraining.com Find the full schedule of workshops at www.mssutraining.com.

First Friday Coffee

Good Morning Joplin Thursday, September 17 7:15-9 a.m.

Friday, September 11 7:30-8:30 a.m.

Presented by

Sponsored by and located at City Pointe Beauty Academy 501 South Madison Avenue, Suite C, Webb City

RSVP by September 9 at www.joplincc.com or 417.624.1996.

Presented by

Business After Hours

September 2015

Business Outlook

Sponsored by

7:15 a.m. - Breakfast | $12 at the door or if invoiced 7:30 a.m. - Program | $10 if prepaid online only Located at Ozark Christian College Multi-Purpose Center 1111 North Main Street RSVP by September 14 at www.joplincc.com or 417.624.1996

THANK YOU!

Presenting Sponsor

Tuesday, September 22 5:30-7 p.m.

US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!

Sponsored by and located at Abbey Title Company 2902 Arizona Avenue

RSVP by September 18 at www.joplincc.com or 417.624.1996.

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