March 2015 Business Outlook

MAR 2015

M March arch 2015 arc 20 5

Business B usiness Outlook Outtlook

Business outlook Growth new businessES haVE ribbon cuttingS See more new businesses on page 10

PRESIDENT’S MESSAGE

Photo courtesy of Storm Stanley

our members announce

It’s About the Data, Smart

p. 3

INSIDE

Golden apple nominee list

THE JOPLIN AREA CHAMBER OF COMMERCE | WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER

PRESENTED BY

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Business B i Outlook O tl k March 2015

Board of Directors

Sponsors

2014-2015 Executive Committee Randy Moore

CHAIRMAN OF THE BOARD

David Glenn

CHAIRMAN ELECT OF THE BOARD

Larry Warren

PAST CHAIRMAN OF THE BOARD

Doug Doll

TREASURER

Louise Secker

VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICES CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES

Karen Plott James Richards Clive Veri

Directors Gina Atteberry Michael Beatty Brad Beecher Lori Scott Dreiling Donovan Edwards Charles Keeter Shelly Kraft Kelli Perigo Gary Pulsipher Kim Woodard

Ex-Officio Directors Sam Anselm John Bartosh Dr. Jennifer Methvin Mike Gray Dr. C.J. Huff Dr. Alan Marble Matt Proctor Marilyn Ruestman Michael Seibert Angie Thomure

DIRECTOR OF MEMBER SERVICES & DEVELOPMENT MEMBER EVENTS PRODUCER MEMBER EXPERIENCE COORDINATOR MEMBER SUCCESS STRATEGIST

Communications & Finance Kirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Cindy Weiss FINANCE DIRECTOR Samantha Doubledee FINANCE COORDINATOR Economic & Workforce Development Steve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER Mark Turnbull DIRECTOR OF REGIONAL STRATEGIES Administrative Support Lea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT Melissa Winslow ADMINISTRATIVE ASSISTANT 2

City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 - KFJX Stronghold Data LLC

Chairman Level

Joplin Area Chamber of Commerce Staff Executive Rob O’Brian, CEcD PRESIDENT Tonya Sprenkle VICE PRESIDENT Lisa Kelly EXECUTIVE ASSISTANT Member Services Ginger LaMar, IOM Stephanie McGrew Martha Getz Cynthia Marlow

Platinum Level

AMI Radio Group Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Pinnacle Bank Southwest Missouri Bank US Bank, N.A.

President Level

BKD, LLP Community Bank & Trust (CBT) Roper Honda Show Me The Ozarks Magazine

Director Level

Arvest Bank Choice Marketing Lakeland Office Systems, Inc. Motive Matters Weed Whackers, Inc.

Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801 Phone: 417.624.4150 Fax: 417.624.4303 www.joplincc.com /joplinchamber /joplinchamber /

PRESIDENT’S MESSAGE

March 2015

Business Outlook

It’s About the Data, Smart We all know the KISS principle: Keep It Simple, Stupid. That was played on a couple of decades ago in a presiden al race with the phrase: It’s About the Economy, Stupid; a phrase that returns every now and then when the economy is struggling. But from a business point of view, a be er line may be: It’s About the Data, especially if you want to be smart about decisions.

Rob O’Brian, President

Some things are easy to track internally. For example, what the on- me delivery percent is or how many returns as a percent of sales am I ge ng. Those are cut-and-dried numbers. More difficult may be ge ng a handle on the why. If I am not ge ng the on- me delivery rate my customers want, why? Or why are customers returning my products? These are ques ons that take more digging: getng feedback from customers, the people in the chain of produc on or service, and making sure the answers received are accurately assessed.

Then there are the external ques ons businesses have. For example, how many people live in a five-mile radius from my store and, maybe more importantly, how many have an income to buy my product or service? What is the trend; are there more people today than 10 years ago who need my product or service, or less? What is the projec on going forward?

What about hiring? If I need a “widget maker” and I’m having trouble hiring or keeping one, is it the pay level? What is the entry-level or mid-range pay for a widget maker? If I want the highest-skilled widget maker, what is the pay I need to offer to bring a good one? Or, if I want to hire people who may not be widget makers but have some skills that would make them easy to train, what other types of jobs should I consider when I am adver sing and interviewing for the posi on?

Now, larger firms may have resources to help them with these decisions, but for mid-sized and small firms, where can that data be found? Well, it is here at your Chamber of Commerce. Star ng this month we will put in general local/regional informa on (see page 14) about the state of the local economy. Current unemployment will always be there, but we’ll try to provide some addi onal data. For example, this month we have informa on on popula on, number of households and household income from the “center” of Joplin at 7th and Main streets in several radius areas. Different types of that general informa on will be there every month.

If you want more detailed informa on, then you need to give us a call or drop an email. But what kind of informa on? Well, we use several different data sets and can slice and dice the informa on in different ways. For example, not long ago we had a company that had a fairly specific product that also fit best above of certain level of income. The owner of the company wanted to do a direct mail campaign to introduce this product. So, we looked at levels of income AND levels of annual purchases for similar goods and found five census tract areas in and around Joplin that qualified. With those five census tracts, the business owner was able to go to a direct mail house and have them pull addresses just for those areas. Consequently, his mailing was targe ng the best markets for him, without was ng money sending to areas where the households showed neither interest nor income for his product.

We have also done a “look” for businesses on entry, average and high wages for certain jobs, so they know how they fit in the market, as well as providing informa on on other types of jobs that have similar skills, which allows the business to focus its applicant screening first on those who will likely be easier and faster to train.

In other words, I can’t tell you we can exactly address what you need, but I can tell you we have lots of data resources and can see if we can meet your needs.

Be er data makes for be er business decisions. IT can help you focus your efforts to save me and money. Most firms don’t have the access to the databases and, even if they do, it s ll takes someone’s me to sort through it. Let us give you a hand with ge ng the informa on to make be er decisions faster. It’s All About the Data, Smart.

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Business B us ess Outlook Out oo March 2015

Presenting Sponsors

Seventy-two Joplin Educators Nominated for 30th Annual Golden Apple Awards The Joplin Area Chamber of Commerce is pleased to announce 72 Joplin educators were nominated for the 30th Annual Golden Apple Awards. For 29 years, the Golden Apple Awards have recognized excellence in the teaching profession and informed the public of the exceptional quality of instruction in the Joplin community. These individuals were nominated by students, parents and peers in the Joplin public and private schools. All nominees and the individuals who nominated them were honored at a reception February 26, sponsored by EaglePicher Technologies, LLC. Judging will take place over the next two months and the awardees in each of the four categories will be announced at the JACC Annual Banquet, April 23. The nominees are: Kindergarten-2nd Grade Cecile Brown, McKinley Elementary School Laura Campbell, Eastmorland Elementary School Karen Drake, St. Mary’s Elementary School Rebecca Emery, College Heights Christian School Kyleigh Garrett, Eastmorland Elementary School Angela Graves, Columbia Elementary School Janette Groesbeck, Columbia Elementary School Stacie Hayes, Eastmorland Elementary School Desiree Limkeman, College Heights Christian School Jamie Lorimer, College Heights Christian School Joanne Lown, Thomas Jefferson Independent Day School Chelsea Marshall, Kelsey Norman Elementary School Tina Patterson, Cecil Floyd Elementary School Shawna Sampson, Irving Elementary School Staci Saunders, Stapleton Elementary School Bette Schoeberl, St. Mary’s Elementary School Shelly Silvey, College Heights Christian School Mary Sloan, Royal Heights Elementary School Jordan Toscano, Royal Heights Elementary School Kate Tupper, Royal Heights Elementary School Michelle Young, Jefferson Elementary School

3rd-5th Grade Mary Arnold, Thomas Jefferson Independent Day School Karah Bachelor, Soaring Heights Elementary School Jan Bradshaw, Thomas Jefferson Independent Day School Elaina Brooks, West Central Elementary School Matt Crane, Royal Heights Elementary School Tracy Howard, Kelsey Norman Elementary School Sara Jackson, Royal Heights Elementary School Christy Kinder, College Heights Christian School Sylvia Klor, Eastmorland Elementary School Katie Land, Stapleton Elementary School Kelsie Nguyen, Eastmorland Elementary School Janet Parker, Eastmorland Elementary School Carrie Parrish, Thomas Jefferson Independent Day School Jessica Reed, Soaring Heights Elementary School 4 DeAun Reeve, Cecil Floyd Elementary School

Haley Rhodes, Kelsey Norman Elementary School Lisa Satterfield, College Heights Christian School Drew Schulte, Columbia Elementary School Debi Staton, St. Mary’s Elementary School Christal VanGilder, Columbia Elementary School Kim Wood, Royal Heights Elementary School 6th-8th Grade Kathy Baker, South Middle School Shannon Bickford, St. Peter’s Middle School Karen Cameron, South Middle School Heidi Gardner, St. Peter’s Middle School Tina Guiles, East Middle School Amanda Maline, East Middle School Nick Moore, East Middle School Shannon Neill, East Middle School James Newman, East Middle School Amy Palmer, North Middle School Linda Patten, East Middle School Nicole Peters, South Middle School Julie Pettyjohn, St. Peter’s Middle School Allison Pittman, South Middle School Kasey Pliler, East Middle School Tona Stanley, East Middle School Ron Weldy, East Middle School 9th-12th Grade John Atteberry, Thomas Jefferson Independent Day School Rebecca Bell, Joplin High School John Blankenship, College Heights Christian School Mary Crane, Joplin High School Brenden Gubera, McAuley High School Brian Hancock, Joplin High School Debbie Leatherman, Joplin High School Chris Nash, Thomas Jefferson Independent Day School Jay Reed, Joplin High School Monica Reynolds, Joplin High School Kaara Schrader, McAuley High School Charmagne Stanley, College Heights Christian School Kylee VanHorn, Joplin High School

March 2015

Business Outlook

Because of your Chamber’s partnership with the Missouri Chamber, Joplin Area Chamber of Commerce members with 10 or fewer employees (small businesses) will receive free membership in the Missouri Chamber, a minimum $500 annual benefit for each business. Missouri Chamber members will receive email communications to inform them of legislative activity and action alerts important to businesses and “hot topics” being discussed in Jefferson City. You can share these emails with your employees, and they can opt in to receive the emails by clicking on the link provided on the communications. Members may also opt out at any time. For more information, call Tonya Sprenkle at 417.624.4150 or email tonya@ joplincc.com.

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Business Outlook B March 2015

YOUR PORTAL TO THE WORLD

Begin your journey with us for anywhere you need to travel

Jet service daily to and from Dallas/Ft. Worth, with connections worldwide 733 1 N. HIGHWAY 43

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417-623-0262

Easy-access terminal • Free parking

www.jlnairport.com or www.AA.com

Message to the Network from Chairman Lindsey Hayes Presented by 2014-2015 Executive Committee Lindsey Hayes, Chairman Nicole Brown, Co-Chairman Angie Thomure, Past Chairman Brent Baker Kyle Birkinsha Shawn Daniel Jake Heisten Ryan Melton Greg Sutton Megan Tyler Christina Williams

YPN New Members David Conrad, Rapha House International Nathan Dagley, Muddy Boots Landscaping Emma Frogge, Art Feeds Joplin Megan Henry, Hospice Compassus Sarah Onstot, Temple Training Shane Ross, Rocco’s Palace Pizza Joseph Stinebaugh, CD Aviation Services Shawn Suarez, Joplin Blasters Karma Wright, Arvest Bank

March 2015

Business Outlook

“You hear more when your mouth is closed.” I did a quick Google search for this saying to find its origin, but I couldn’t seem to locate it. Maybe it was just made up by a family member, but it’s something that’s stuck with me for many years. I guess it doesn’t really matter if it was made up, because it pops into my head anytime I feel like I’ve run out of things to say. What’s wrong with not having something to say? Why must I always have an opinion about something? What happens if you just listen to what someone has to say without offering up a rebuttal or advice?

I know sometimes I’m a terrible listener, even if my mouth is shut. Getting your mind to shut its mouth is a completely different problem. Maybe even a more difficult problem. One thing I’ve found that helps is ridding myself of all distractions. Well, most distractions.

Turn down the radio while I’m in the car. Turn off or mute the TV. Put down my phone . Or while I’m on the phone, sitting quietly with my hands in my lap. This might seem obvious to some, but I’m so used to multitasking I don’t even realize how distracted I am until I’ve asked someone (usually my husband) to repeat themselves for the third time. It’s shocking how much better you hear when you’re focused on the person talking.

Wherever the saying came from, I’m glad I have it stuck in my head to remind me to stop, look and listen.

Also helpful while crossing the street.

Millennials in the Workplace NPR ran a series called “New Boom,” about how millennials are making their mark in the world.

A sampling of topics includes: •

Why You Should Start Taking Millennials Seriously

•

How Do You Market to Millennials?

BE A LEADER WORTH FOLLOWING

•

Economists Say Millennials Should Consider Careers in Trades

Friday, May 8

•

To Attract Millennials, a Company Changes Its Product and Workplace

College Heights Christian Church

•

How Millennials are Reshaping Charity and Online Giving

Find the entire series at www.npr.org/series/352990765/

Watch for more information coming soon!

new-boom.

Millennials were born between 1982 and 2004.

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Business Outlook B March 2015

Our Members Announce by Art Feeds Joplin recently hired Emma Frogge as execu ve director, and Kim Fish and Sarah Goertzen as co-directors of programs. The current Art Feeds staff of Meg Bourne-Hulsey, Brooke LeMasters and Johanna DeLong will focus on growing Art Feeds Na onal in new communi es. For more informa on, go to www.ar eedsjoplin.org.

Indulge your senses to the MAAX with a freestanding bathtub with water massage chromatherapy and heat therapy. MAAX freestanding bathtubs help you recover from your long, busy day in addi on to adding beauty to any bathroom space. Visit the Joplin Supply Company Galleria at 4th and Michigan or view these amazing products at www.thegalleriashowroom. com.

Beimdiek Insurance Agency was selected for the 2015 Missouri Excellence Award by the US Commerce & Trade Research Ins tute (USCTRI). Each year USCTRI conducts business surveys and industry research to iden fy companies that have achieved demonstrable success in their local business environment and industry category. For more informa on, call 417.358.4007.

Higdon Florist is ready for spring! They have colorful, gorgeous fresh spring flowers ar s cally arranged for you to pick up or have delivered. Planning a wedding? Set up an appointment with Debbie or Kara! Homemade soup and sandwiches are available at the Hot Spot. Open Monday-Friday 8 am-5:30 pm and Saturday 9 am-3 pm. When you have something to say, send a Higdon bouquet! Check out www.higdonflorist.com or call 417.624.7171.

Joplin Schools recently named Cur s Jasper the new head football coach for Joplin High School. Jasper will join the district this summer. He comes to Joplin with 16 years of coaching experience at the high school and collegiate levels.

He is the current head football coach for Westran High School in Huntsville, Missouri. For more informa on, go to www. joplinschools.org.

The Missouri Small Business & Technology Development Centers at Missouri Southern State University recently announced the Spring and Summer 2015 catalog is available digitally and the new printable quick sheets that give you training informa on at a glance are also available. Go to www. mssutraining.com for more informa on.

Professional clothing dona ons for the Missouri Southern State University/Young Professionals Network Dress for Success event will be accepted March 9-13 at the Ralph L. Gray Alumni Center on campus. Donate suits, dress shirts, dress pants, skirts, sweaters, dress shoes, es and belts 8 for students who might not be able to afford professional clothing. Monetary dona ons are also accepted. On March 31,

professional shoppers will help students pick out items. For more informa on, call 417.625.3137.

Register now for the Alliance of Southwest Missouri’s 2015 Community Hope Conference, a family violence and child abuse preven on event April 10, 8 am-5 pm, at St. Paul’s United Methodist Church. The $20 registra on fee includes en re day of workshops; $60 registra on fee includes en re day of workshops and CEU cer ficate. Register at www. theallianceofswmo.org.

Connect2Culture announces the promo on of Emily Frankoski to community arts director. Frankoski joined Connect2Culture in 2013 as community arts coordinator and has successfully created dynamic op ons to make exis ng arts and cultural opportuni es more accessible. For more informa on, call 417.625.6683.

“What Everyone Should Know About Copyrights” is a free Connect2Culture arts roundtable topic March 4 at the Post Memorial Art Reference Library from 5-7 pm. For more informa on, email efrankoski@connect2culture.com.

New products are available from Dis nc ve Home Products.

Double hung windows by Marvin Windows & Doors feature two window sashes that open for mul ple ven la on op ons and easy window use. For your counters, discover the Cambria Quartz Countertop collec on. And go touchless with Kohler Touchless Toilets or Kit. To flush, simply hold your hand over the tank. Visit Dis nc ve Home Products at 2211 East 7th Street to see these products and more.

Twin Hills Golf & Country Club announces the new 2015 corporate membership op on: four or more memberships qualify for half-price rates. For complete details, contact Stephanie Miller at 417.623.4112 or smiller@twinhillsgolf.net.

Gunlock Hea ng and Air is celebra ng its 30th anniversary with Customer Apprecia on Month in April. Take advantage of their great offers to help get your home or business ready for spring with their preven ve maintenance inspec ons and duct cleaning services for your hea ng and air condi oning system. “Call our team of experts at Gunlock Hea ng and Air today, where we’ve cared about your air for 30 years.” Joplin: 417.624.5203, Neosho: 417.451.9100, Carthage: 417.358.2339.

Allstate Agent Lore a Bailey announces the reopening of her office at 2318 East 20th Street with a celebra on March 5. The event starts with a ribbon cu ng ceremony and dedica on of a tornado memorial at 11 am. Then from 11:30 am to 1 pm, enjoy fun giveaways and refreshments, including Lore a’s famous, freshly baked cookies. Plus, she’s offering free document shredding to help protect you against iden ty the .

For more informa on, email lore abailey@allstate.com.

Adelmo Family Care, a premier in-home senior care company, has relocated its business office to the Gryphon Building, 1027 South Main Street, Suite 501. They offer non-medical services such as safe transporta on, exercise assistance, meal prepara on or assistance, medica on reminders, light housekeeping, caring companionship and safety monitoring.

For more informa on, call 417.206.4576.

Girl Scouts of the Missouri Heartland presents Roas ng & Toas ng April 11 at 6 pm at the Roxy Event Center. Make a date with friends to enjoy drinks and fondue dinner, s’mores dessert bar and the film “Pitch Perfect” at this casual event celebra ng the great outdoors. All proceeds benefit the restora on and programming of Girl Scout Camp Mintahama, south of Joplin. Tickets are available at Simply Vintage at 4th & Murphy or at www.roas ngtoas ng.eventbrite.com. Email campmintahama@gmail.com for details.

Elaine Joines was promoted to private banking advisor at Arvest Bank and will be located at 3201 McClelland Blvd.

Elaine brings more than 32 years of banking experience to her new posi on. She will manage a por olio of consumer and commercial loans and deposits as well as manage loan por olio risk and client rela onships. For more informa on, go to www.arvest.com.

Joplin Host Lions Club presents Breakfast with the Easter Bunny on Saturday, March 28, at Mar n Luther School, 26th and Connec cut, from 7-11 am. Cost is $5 for adults and $4 for children under 12. All-you-care-to-eat pancakes, biscuits and gravy, sausage pa es, juice, milk and coffee. For more informa on, go to www.joplinhostlionsclub.org.

The Tabitha Smith Accoun ng & Tax Services staff thanks all of you for coming to their ribbon cu ng to kick off tax season! If your business is in need of financial guidance, give them a call.

They offer a free, one-hour consulta on to show you how they can help your business find areas of hidden profitability. Call them at 620.423.4386 or visit www.tabithasaccountant.com for more informa on.

In 2014, Children’s Haven of Southwest Missouri had 390 children stay with them for 4,599 nights of safe, nurturing shelter. That’s more than 50 percent more than the year before! All these kiddos are about to be on spring break, and they need your help to give them some safe, fun ac vi es to enjoy. Consider sponsoring an ou ng or providing gi cards to area venues to make their spring break fun. To find out how, contact childrenshaven@att.net or 417.782.4453.

The Joplin Blasters added Cuban ou ielder Yasser Gomez ez to the roster for their 2015 inaugural American Associa on season. Gomez joins the Blasters by way of, most recently, the Camden Riversharks in the Atlan c league. For more informa on, call 417.437.6105.

March 2015

Business Outlook Last year, generous individual donors and restaurants provided meals for the families staying at Ronald McDonald House of the Four States at least 70 percent of the me. You can keep families nourished to give them strength during a difficult me. You will enjoy preparing a meal as much as the families look forward to a home-cooked meal a er a long day at the hospital. If you are interested in dona ng a meal, please call 417.624.2273.

The Joplin Blasters are looking for local families to host players during the 2015 American Associa on season. Benefits to host families are ckets to all Joplin Blasters home games, access to private pre- and post-season party with the team, discounted official team merchandise, and on-field recogni on ceremony at the end of the season. For more informa on, call 417.529.6544.

American Family Insurance - Pamela Greninger Agency was named an American Star PLATINUM Agency for 2014. The award level is for excellence in customer service. Only six percent of all American Family Agent workforce who qualified for the American Star program a ained the pla num level of customer excellence in 2014. For more informa on, call 417.623.6363 or visit pamelagreninger@amfam.com.

Dan L. Stanley and Don Swanson, financial advisors with Edward Jones, were invited to a end the Edward Jones Managing Partner’s Conference in Sco sdale, Arizona. The pres gious annual event honors the top 350 of the firm’s more than 14,000 financial advisors. For more informa on, call 417.659.9994 or 417.781.2711.

Joplin NALA Read’s annual Spell Ball Games are March 24 at Joplin High School. The annual fundraiser provides the resources needed to teach adult students to read be er. You can help with Spell Ball by entering a team of three players for $150, be a Spell Ball sponsor, contribute items for a silent auc on, volunteer to help during Spell Ball and a end Spell Ball to cheer on the teams. For more informa on, go to www. joplinnala.org.

A recent Missouri Supreme Court ruling now requires Southwest Missouri electric companies to pay renewable energy rebates to customers who go solar. Customers will see a $1 per-wa rebate. This is only available for a short me, and once the rebate is gone, it’s gone. Un l 2016, customers can also take advantage of the 30 percent federal tax credit. Now is the perfect me to make an appointment with Missouri Sun Solar! Call 417.413.1786 for more informa on.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by March 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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Business Outlook B March 2015

Welcome New Members HOPE Restored Non-Profit Organization P.O. Box 4072, Joplin, MO 64803-4072 417.825.1006 Darci Peterson, Founder, Director Sponsor: Cynthia Marlow, Joplin Area Chamber of Commerce National Association of Health Care Assistants Non-Profit Organization/Health Services 501 East 15th Street, Joplin, MO 64804-0708 417.623.6049 www.nahcacareforce.org Dane Henning, Director of Public Relations/Marketing Sponsor: Cynthia Marlow, Joplin Area Chamber of Commerce Building & Construction Trades Council of Joplin, MO Labor Union 2001 Empire Avenue, Joplin, MO 64804-1745 417.623.5458 John Seward, President; Stacey Salmon, Secretary/Treasurer Sponsor: Rob O’Brian, Joplin Area Chamber of Commerce Charlotte’s Angels Home Care Home Health Care Providers 3126 Wisconsin Avenue, Joplin, MO 64804 417.627.9322 www.charlottesangelshome.com Lisa Riesenmy, Owner Sponsor: Cynthia Marlow, Joplin Area Chamber of Commerce Joplin Prosthetics & Orthotics Orthotics & Prosthetics 2312 South Connecticut Avenue, Joplin, MO 64804 417.659.8488 www.joplinpo.com Stephenie Martin, Office Manager; Sylvia Lightfoot, Marketing Representative Sponsor: Cynthia Marlow, Joplin Area Chamber of Commerce My Guys Service Network LLC Online Service Network 2843 South Loma Linda Drive, Loma Linda, MO 64804 417.529.3641 www.myguysservicenetwork.com Colin Martin, Owner/Operator Sponsors: Joe Craigmile, Southwest Missouri Bank; Cynthia Marlow, Joplin Area Chamber of Commerce Just Cause Marketing.org Marketing Company/Advocacy 503 Driftwood Lane, Joplin, MO 64801 417.850.5199 www.justcausemarketing.org Michael Sparlin, Executive Director Sponsor: Cynthia Marlow, Joplin Area Chamber of Commerce The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Keep these and all members in mind when looking for goods and services.

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Invite your clients or vendors to join the Chamber. Contact Cynthia Marlow at 417.624.4150 or cynthia@joplincc.com.

www.edwardjones.com

Feeling like you

paid too much in taxes this year?

This year, evaluate whether you can benefit from: 1. Tax-advantaged investments. If appropriate, consider tax-free municipal bonds to provide federally tax-free income.* 2. Tax-advantaged retirement accounts. Consider contributing to a traditional Individual Retirement Account (IRA) or 401(k) to help lower your taxable income.

3. Tax-advantaged college savings accounts. Contribute or gift to a college savings plan for your children or grandchildren. *May be subject to state and local taxes and the alternative minimum tax (AMT).

Edward Jones, its employees and financial advisors are not estate planners and cannot provide tax or legal advice. You should consult with a qualified tax specialist or legal advisor for professional advice on your situation.

Call or visit today to learn more about these investing strategies.

Dan L. Stanley Financial Advisor .

3111 S Arizona Joplin, MO 64804 417-659-9994

Member SIPC

Ribbon Cuttings

Presented by

East Middle School

Webb City Mercy Clinic

Bud Sexson, Principal 4594 East 20th Street Harold Thompson Gymnasium Dedication

Dr. Russell Kennedy 621 North Madison, Webb City High School Grand Opening

Kelsey Norman Elementary School

Tabitha Smith Accounting & Tax Services

Julie Munn, Principal 1323 East 28th Street Community Safe Room

Tabitha Smith, Owner 124 North Wall Avenue Tax Season Kick-off

Royal Heights Elementary School

Heartland Bank Mortgage

Jill White, Principal 2100 Rolla Street Community Safe Room

Bob and Annette Goodall, Loan Officers 3625 East 20th Street, Suite B New Location

March 2015

Business Outlook

Ribbon provided by Countryside in the City 11

Business Outlook B March 2015

Serve on a City of Joplin Board or Commission Whatever your interest, the City probably has a place for you to serve. Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply. Find the complete list of boards and commissions, and the online application form, at www.joplinmo.org under the “Government� tab.

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March 2015

Business Outlook

THANK YOU FOR RENEWING Able Manufacturing and Assembly, LLC ............... 1986

Martin Law Office, P.C. ................................................ 2010

AdornAble, Inc. .............................................................. 2000

McAlister’s Deli .............................................................. 2008

Animal Adoption and Resource Center ................ 1999

Mid-States Mechanical Services, Inc. ..................... 2008

Blood Tax Service ......................................................... 2006

Missouri State University - Joplin Campus.......... 1997

Cerebral Palsy of Tri-County .................................... 2007

Motive Matters - Van Benson ................................... 2006

Children’s Center of SW Missouri ............................ 2012

Oral and Facial Surgery Center of Joplin ............. 2002

CJW Transportation Consultants, LLC .................. 2013

Overhead Door Company of Joplin....................... 2001

Consolidated Electrical Distributors ...................... 2001

Ozark Camp and Retreat Center ............................. 2008

Coopers 66 ...................................................................... 2013

Phoenix Fired Art .......................................................... 2011

Cott Beverages............................................................... 1994

Pizza Hut - Range Line Road .................................... 2013

Counseling Associates of the Four States, LLC .. 2009

Pronto Pharmacy .......................................................... 2013

DeWitt and Associates, Inc. ....................................... 2005

Residence Inn by Marriott - Joplin ......................... 2014

The Empire District Electric Company .................. 1947

Salon 529 ......................................................................... 2006

Express Employment Professionals ........................ 1993

The Salvation Army ..................................................... 2012

First Bilingual Business Directory............................ 2014

ServiceMaster Extreme Cleaning and Restoration

Frisco Station Apartments ......................................... 2004

............................................................................................. 2008

Goetz Appraisal and Development, Inc. ............... 2002

Sidecars, Inc.................................................................... 2011

Golden Corral................................................................. 2003

Stephen E. Slawson, M.D. ........................................... 2008

Great American Title Company ............................... 2013

Smallcakes: A Cupcakery ........................................... 2012

Heartland Bank Mortgage ......................................... 2012

Southtown Cleaners .................................................... 2012

Hedman Chiropractic, LLC ........................................ 2011

Southwest Audio-Visual, Inc. ................................... 1997

The Herrod Financial Group ..................................... 1985

State Farm Insurance -Kyle Hickam Agency ....... 2002

The Independent Living Center .............................. 2004

Tint ‘N More, Inc. ........................................................... 1995

Indigo Sky Casino ......................................................... 2013

Touches of Splendor Customized Cleaning, LLC

Integrity Home Care .................................................... 2002

............................................................................................. 2011

Joplin Regional Business Journal ........................... 2006

Twenty Four/Elite 24 Hr Gym ................................... 2014

LegalShield ...................................................................... 2013

U S Bank, N.A. ................................................................. 1951

Lux Orthotics, Inc. ........................................................ 1997

City of Webb City .......................................................... 1992

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Business Outlook B March 2015

Calendar of Events for March 2015 March 3 9 am Leads Group One Clevenger Financial

March 17 9 am Chamber Connection Chamber Office 9 am Leads Group One Southwest Missouri Bank— 32nd & McClelland

March 4 9 am Leads Group Three Chamber Office

March 18 9 am Leads Group Three Chamber Office 11:30 am Cultural Affairs Committee Meeting Chamber Office

March 6 7:30 am First Friday Coffee Rustic Ridge Villas March 11 9 am Leads Group Two Chamber Office March 12 8:30 am Leadership Joplin Communications & Media Session TBD

March 25 9 am Leads Group Two Chamber Office 2 pm Launch Pad Chamber Office March 26 5:30 pm Business After Hours Allstate – Loretta Bailey Agency

March 16 12 pm Leadership Joplin Committee Meeting Chamber Office

STATE OF THE LOCAL ECONOMY A REPORT FROM YOUR CHAMBER December 2014 Area Joplin, MO Metropolitan Statistical Area

November 2014 Labor Force

Labor Force Employment Unemployment Rate 87,167

83,084

4,083

4.7%

87,079

December 2013

Employment Unemployment Rate Labor Force Employment Unemployment Rate 82,909

4,170

4.8%

86,704

82,063

4,641

5.4%

MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

Demographic Summary Radial Trade Area, 1 mile Radial Trade Area, 5 miles Radial Trade Area, 10 miles Population (2012)

9,730

69,300

110,767

Housing Units (2012)

4,871

31,269

47,936

Housing Units Occupied (2012)

4,060

28,620

44,131

Owner-Occupied Dwellings (2012)

1,520

16,227

27,592

Renter-Occupied Dwellings (2012)

2,540

12,392

16,539

811

2,648

3,804

Median Household Income

$24,561

$37,696

$39,414

Average Household Income

$31,313

$52,186

$53,250

Average Family Income

$37,690

$61,952

$62,603

Per Capita Income

$13,435

$21,933

$21,513

Vacant Dwellings (2012)

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The “center” of Joplin is based at 7th and Main streets in Joplin for this purpose.

Source: “Decision Data,” from 2012 Census Bureau numbers.

Business Reality Check 101: Emotional Intelligence

By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU

John Hancock once said, “The greatest ability in business is to get along with others and influence their actions.” Learning to deal effectively with others is truly one of the most important skills you can ever develop.

As you examine your local business community, you may have noticed bright, educated, highly motivated individuals who start businesses and are very successful, while others tend to not succeed at their entrepreneurial efforts. Although many people understand management, accounting and finance principles, they lack an understanding of social and personal relationship issues. Some say that about 20 percent of success comes from your IQ, and about 80 percent of success comes from your “Emotional Intelligence.”

“Emotional Intelligence,” a psychological theory developed by Peter Salovey and John Mayer, is viewed as a method to increase productivity and success in the business world. Emotional Intelligence describes your ability to identify, assess and manage the emotions of yourself, other individuals and groups of people. Consider how you relate to and communicate with your customers, leaders, employees and others.

Daniel Goleman contributed to emotional intelligence theory when he developed his five components of emotional intelligence in the workplace.

These components include: 1. Self-awareness: Can you understand how you feel and are motivated, and how your emotions affect other people? Do you realize “it’s not all about you”?

2. Self-Regulation: Are you capable of managing

March 2015

Business Outlook

your own opinions and emotions? Do you take personal responsibility for your own actions?

3. Internal Motivation: Are you a life-long learner?

Do you have the initiative and the commitment to complete a task in the face of adversity?

4. Empathy: Can you understand another person’s emotional reaction to a situation and perceive how they are feeling? Are you concerned about them, and are you able to anticipate someone’s needs and deal effectively with this person?

5. Social Skills: Do you listen well to others? Are you able to inspire and influence others? Can you network and build business relationships?

Can you negotiate a reasonable solution to a difficult situation?

When all is said and done, sometimes business failure is not caused by a poor economy, intense competition or lack of business know-how. Sometimes, companies fail because their owners, managers and employees lack the emotional intelligence to succeed.

They don’t understand what motivates their customers and fellow workers, so they can’t formulate successful strategies to be able to effectively manage their firms.

Remember, customers are really purchasing the “benefit” or “value” your company provides to them, not just the product or service you sell. You must understand your customers before you can really meet their needs. You need to understand your fellow workers, subordinates and superiors in the workplace before you can understand how to effectively deal with them.

According to Henry Ford, “Life is a series of experiences, each one of which makes us bigger, even though it is hard to realize this. For the world was built to develop character and we must learn that the setbacks and grief which we endure help us out in marching onward.”

If you would like to learn more about emotional intelligence, check out the Motive Matters program offered at Missouri Southern in March at www. mssutraining.com.

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Business Outlook B March 2015

Teeter Insurance Agency Since 1979 Missouri, Oklahoma and Kansas "REST ASSURED WHEN YOU INSURE WITH TIA, YOU GET PLENTY OF TLC" Linda S. Teeter, LUTCF

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www.lindateeter.com 1321 S. Illinois Avenue, Joplin, MO 64801 wk. (417) 781 4820 • fax: (417) 781 7187

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business

March 2015

Business Outlook

3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

INTRODUCTION TO QUICKBOOKS March 3 (Tuesday), 1:30-4:30 p.m. and March 5 (Thursday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 320, MSSU Cost: $119 LUNCH AND LEARN: PUBLIC RELATIONS IDEAS AND TIPS FOR SMALL BUSINESSES March 4 (Wednesday), 12-1 p.m.

Location: Joseph Newman Innovation Center, 1st Floor Meeting Room Cost: No cost; brown bag lunch

ANALYZING & MANAGING CASH FLOW March 11 (Wednesday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 320, MSSU Cost: $59 HOW TO WRITE A SUCCESSFUL BUSINESS PLAN March 24 (Tuesday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $39

STARTING A SMALL BUSINESS: THE FIRST STEPS March 6 (Friday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $29

MOVING YOUR PRODUCT INTERNATIONALLY March 25 (Wednesday), 11 a.m.-1:30 p.m.

Location: Joplin Area Chamber of Commerce Cost: $15 Chamber members/$30 non-Chamber members (lunch provided) Please register with JACC

MICROSOFT EXCEL LEVEL 2 March 10 (Tuesday), 1:30-4:30 p.m. and March 12 (Thursday), 1:30-4:30 pm Location: Plaster Hall, Room 320, MSSU Cost: $119

MOTIVE MATTERS - ROUND 1 March 30 (Monday), 1-5 p.m. and March 31 (Tuesday), 1-5 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $149

Find the full schedule of workshops at www.mssutraining.com.

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Business Outlook B March 2015

First Friday Coffee

Friday, March 6 7:30-8:30 a.m.

Presented by

Sponsored by and located at Rustic Ridge Villas 404 North Cattleman Drive

We postponed Dancing with the Joplin All-Stars February 28 because of the inclement weather.

We will announce the new date as soon as we reschedule the event! If you bought tickets, please hang onto them until the new date is announced.

RSVP by March 4 at www.joplincc.com or 417.624.1996.

Business After Hours

THANK YOU!

Presenting Sponsor

THURSDAY, March 26 5:30-7 pm Sponsored by and located at Loretta Bailey Insurance Agency 2318 East 20th Street

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RSVP by March 13 at www.joplincc.com or 417.624.1996.

US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!