June 2017 Business Outlook

2016

JUNE 2017

business outlook

june 2017

PRESIDENT’S MESSAGE pg. 3

New Medical School Latest Step in Growth

BANQUET AWARD WINNERS

pg. 12-13

Celebrating 100 Years of Helping Businesses Grow

OUR MEMBERS ANNOUNCE

pg. 10-11

Awards, announcements and opportunities inside!

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JUNE 2017

business outlook BOARD OF DIRECTORS 2017-2018 Executive Committee Clive Veri Chairman of the Board

Rodney Haynes

Chairman Elect of the Board

Karen Plott

Past Chairman of the Board

Brandon Davis Treasurer

Louise Secker

Vice Chairman Membership/ Community Development Services

Brent Baker

Co-Vice Chairman Membership/ Community Development Services

Lori Scott Dreiling

Vice Chairman Economic/Workforce Development Services

Betsy Kissel

Co-Vice Chairman Economic/ Workforce Development Services

Directors Gina Atteberry Michael Beatty Todd Chenault Donovan Edwards David Glenn Jacqueline Hackett Jerrod Hogan Holly Hukill Dr. Alan Marble Randy Moore Kelli Perigo Ex-Officio Directors Sam Anselm John Bartosh Mike Gray Dr. Brad Hodson Ryan Melton Dr. Jennifer Methvin Dr. Melinda Moss Matt Proctor Marilyn Ruestman Michael Seibert

CHAMBER STAFF Executive

Rob O’Brian, CEcD President Tonya Sprenkle Vice President Lisa Kelly Executive Assistant

Member Services

Ginger LaMar, IOM Director of Member Services & Development Stephanie McGrew Member Events Producer Jim Kesler Membership Sales Strategist

Finance

Navon Cook Finance Director Samantha Doubledee Finance Coordinator

FIND US AT: 2

Communications

Kirstie Smith Communications Director Wendy Brunner-Lewis Communications Coordinator Martha Getz YPN/Communications Coordinator

Economic & Workforce Development

Mark Turnbull Director of Regional Strategies Kevin Welch Director of Business Attraction Brian Kelly Director of Entrepreneurship & Technology Strategies Cary Beasley, IOM Workforce Development Manager

Administrative Support Lea Schroer Administrative Assistant

5 LEVEL SPONSORS S T A R

PARTNERSHIP

PLATINUM LEVEL

City of Joplin Crossland Construction Company Downstream Casino Resort Empire - Liberty Utilities Central KOAM-TV/FOX 14 - KFJX Stronghold Data LLC

CHAIRMAN LEVEL Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Results Radio, AMI Radio Group SNC Squared Southwest Missouri Bank US Bank, N.A.

PRESIDENT LEVEL Arvest Bank BKD, LLP Community Bank & Trust (CBT) Lakeland Office Systems, Inc. Roper Honda Show Me The Ozarks Magazine Weed Whackers, Inc.

DIRECTOR LEVEL Choice Marketing Connell Insurance, Inc. Joplin ProPrint Motive Matters Storm Stanley

Joplin Area Chamber of Commerce www.joplincc.com 320 E. 4th Street, Joplin, MO 64801 /joplinchamber (P) 417.624.4150 /joplinchamber (F) 417.624.4303

PRESIDENT’S MESSAGE New Medical School Latest Step in Growth

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On June 6, eight years since it was first considered, Joplin’s medical school opens. Kansas City University officially cuts the ribbon on its Joplin campus, beginning a new era for our community and region, both in direct support of health care and in growing our post-secondary educational base.

At the end of July, more than 160 students in the first class of KCU receive their white coats and begin four years of study. As was the intent of our community interest and of KCU, a ROB O’BRIAN, substantial number of those students are from Missouri and Kansas. This regionalized student PRESIDENT base increases the opportunities for our area medical institutions to eventually hire them as doctors, supporting the growth in our medical sector.

Missouri Southern State University’s aggressive effort to develop a seamless program that would move students through pre-med and into KCU is already seeing interest. The “Yours to Lose” program guarantees up to 25 MSSU premed students the opportunity to be accepted into KCU without the MCAT test and without going through the formal application process. Of course, they have to do well in their MSSU classes, but this is a huge benefit when you consider KCU already receives more than 6,000 applications annually for its 250 slots in Kansas City. Already, MSSU has students enrolled who want to pursue the program, and that number will only increase now that KCU’s first class is selected and ready to begin.

Because of the nature of the KCU curriculum, a large number of the administration, faculty and staff are already on board and have moved or are moving into the Joplin area. This group will be nearly 100 people. Many of the KCU students are, likewise, getting housing in the area. KCU does not have traditional student housing, so as the school adds the next class of students every year until it reaches its 600-plus level, we will see increasing demand for housing in our area. While housing growth is a positive for our whole region regardless of location, there are still opportunities for more housing infill in some areas of Joplin that are still not fully redeveloped since the tornado.

The medical school and all of the ripple effects it will have, some of which we can’t even foresee at this point, should have a positive impact on Joplin’s continued growth, both city and metro area. And both are growing.

The US Census Bureau does annual population estimates. These are a snapshot done in July and released in May of the next year. You may recall those population estimates came out in 2016, just before the fifth anniversary of our tornado. At that time, Joplin’s population was 51,721, which was not only a recovery of the population loss in the aftermath of the tornado, but substantially higher than the 2010 census number of 50,150.

The numbers were a bit later this year, but again Joplin showed growth to a population of 52,195 in 2016. That’s a nearly 1 percent growth (okay, 9/10 of 1 percent). That is a solid growth rate that still allows the city, schools and others to keep up with infrastructure requirements. In fact, it is somewhat faster than in prior years, when the rate was around one-half of 1 percent.

The Joplin Metro area of Jasper and Newton counties grew to 177,805, an increase overall of one-half of 1 percent.

Carl Junction, Carthage, Neosho and Webb City all saw some population growth. And the Combined Statistical Area that adds in Ottawa County, Oklahoma, was 209,496, compared to 208,871 in 2015. That is a three-tenths of 1 percent growth, due mainly to a slight drop in the Ottawa County population, although overall, that county has seen growth in the prior years.

It will be interesting to see the Census numbers for 2017 when they come out in May of next year. At that point, and barring any national economic downturn that slows growth overall, the impact of KCU’s first year should show up in the numbers for both Joplin and the MSA. While this first year of KCU staff and students is around 200 people, it will continue to increase in the coming years. And KCU will add momentum to MSSU’s efforts, adding to student population there.

Our community continues to grow, rebounding from the tornado of 2011. With that growth comes challenges and decisions about the next steps. But there is something about working on challenges that lead to growth, instead of challenges related to loss, that is energizing and exciting. The opening of KCU-Joplin is one more exciting step in our growth.

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Your Chamber, Then and Now Follow us on our journey through time as we celebrate how your Chamber shaped the area from its inception in 1917 to today.

In transportation news, during the early 1950s, Joplin was served by three airlines: American, MidContinent and Ozark. Sixteen daily flights were offered by the three airlines in 1952. Another travel option was bus service. In 1950, the cost from Joplin to Springfield was $1.65, to Tulsa $2.65 and to St. Louis $6.30.

The 1957 rates for Joplin’s 408 taxi cab company were $2 to Galena and Webb City, $1 to Twin Hills and $10 to Pittsburg, Kansas.

In 1954, Joplin residents voted to establish a council/manager type of government. The new city government provided for a nine-member council. The council’s duties entailed policy-making functions as well as the responsibility of hiring the Joplin city manager. The city manager’s role was to administer the day-to-day operations of the city. During this time, Joplin’s city manager, John D. Baughman, earned $12,500.

On January 25, 1950, the national minimum wage climbed to 75¢ an hour, up from 40¢. In 1958, 50 city employees walked off the job, wanting at least a $1.50 per hour wage.

In business news, there were only three banks in Joplin in 1954: First National, Citizens and First State.

Joplin’s first modern shopping strip was the Eastmoreland Plaza.

The new urban shopping center changed shopping habits, rerouting motorists from downtown to East 7th Street. The 17-acre complex, with well over 1,000 free parking spaces, offered a variety of shopping options.

The 1958 Eastmoreland Plaza consisted of local and national stores: Kroger, Sears Roebuck and Co., Ronnie’s Fashions, Gene’s Shoes, S. S. Kresge, Haynes Rexall Drugs and Western Auto Supply. The Sears store was the first building completed at the site. The former Sears store, 622 Main, employed 65 men and women, but the new store raised the workforce to 180 employees.

Many members of the medical community also exited downtown. The physicians who were located in the Frisco building moved closer to Freeman and St. John’s hospitals when the Medical Arts Building was constructed in 1958 at 25th and Jackson.

Freeman Hospital’s operational expenses for 1953 were $563,469.98. The hospital employed 187 fulland part-time employees, making the payroll in excess of $333,000. During that year, 641 babies were delivered. The hospital provided medical care for 4,938 inpatients and 1,903 outpatients.

Two large defense-related manufacturing plants were established in Joplin during the 1950s: Vickers, Inc., and the Pacific-Mercury Company. Vickers employed 500 people that built precision hydraulic pumps and controls for military aircraft. Workers of the Pacific-Mercury Company manufactured electrical cables for Boeing B-52 bombers. Employing 550 laborers, it was later purchased by Fairfield Camera and Instrument Company.

C. Bates Manning, noted architect, vice chairman of the Zoning and Planning Commission and author of the redevelopment and revitalization of downtown, died in 1959. His redevelopment plan incorporated a pedestrian mall, off-street parking and a new civic center. During his presentation, he stated to the Joplin Globe, “The will of the community must be aroused and not only must the traffic and parking problems be solved, but the entire downtown area must be improved and made a regional center.”

Firsts–Hollywood came to Joplin. The motion picture premiere of “On Moonlight Bay,” based on a famous song from Joplin native composer Percy Wenrich, was shown at the Paramount Theater one day before its national release. The housing development known as Tabor Woods addition began in 1950 and the village of Leawood was incorporated in 1956. The tri-state area got its first television station in 1953– KOAM. In 1954, Macy’s, Inc., purchased Christman Dry Goods Company and continued to run the five-story downtown department store at 5th & Main. In 1956, Roberts Cafeteria opened and offered entrees of meat loaf for 28¢ and liver and onions for 29¢.

2017-2018 Executive Committee

Presented by

Message to the Network from Chairman Ryan S. Melton “Failure is not an option...”

This line is one of the hallmark moments in the 1995 movie "Apollo 13." I won’t recount the entire movie in this article, but I use it to frame the message.

As many of you know, I am a self-proclaimed history nerd, and one of my favorite eras of modern history is the Space Race that occurred from 1955 to 1969. That era was such a fascinating time to me. First off, the cars were amazing, rock 'n' roll was being born and the trends in fashion were really fun. Our country was living the good life after winning World War II. We were enjoying strong economic times with a strong sense of patriotism. I would be remiss if I didn’t acknowledge that these weren’t utopian times because racial issues and gender inequality were very real during this time and still cast a dark cloud over what would have been a great time to live had these atrocities not existed.

Despite cool cars, cool clothes and cool music, there was an uneasiness about the Cold War and our enemies in Russia. That uneasiness became full blown panic when the Russians launched Sputnik in October 1957. Americans were certain this act would usher in another world war, but this time, nuclear warfare would be included. When the U.S. government learned about Sputnik, I’m quite certain Dwight D. Eisenhower was the first person to utter the phrase, “Oh, no, they didn’t!”

Ok, now getting to my point in the movie "Apollo 13." We find a space crew trying to land on the moon for a third time in our nation’s history. These modern-day explorers were heroes in our country and were as famous as professional athletes. Unfortunately, there was a malfunction with an oxygen tank that derailed the mission and placed the astronauts on board in grave danger. The flight command crew rallied behind the phrase “failure is not an option,” and they devised a way to get our men home.

The amazing thing about this story is that Apollo 13 is widely thought to be a “failed mission." However, because they had to overcome a loss of power, alternate plans were made to use the moon’s gravitational pull to slingshot the ship back to earth. The flight passed the far side of the moon at an altitude of 137 nautical miles above the lunar surface and 248,655 miles from Earth, making Apollo 13 a spaceflight record marking the farthest humans had ever traveled from Earth.

The lesson we can take from this is that oftentimes during our greatest challenges, we devise plans that take us further than we’ve ever been before.

Ryan Melton, Chairman Shawn Daniel, Co-Chairman Brent Baker, Past Chairman Courtney Barnard Drew Kimble Jennifer Little Emily Marion Stephanie Onstot Tyler Overstreet Megan Tyler Whitney Warren

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New YPN Members Alex Alekhine Missouri Southern State University Super Leaders Alyssa Brewer Missouri Southern State University Super Leaders Jessica Bussey Bussey's Painting, Inc. Monica Clement Missouri Southern State University Super Leaders Megan Cornwell Missouri Southern State University Super Leaders Julie Falleri Missouri Southern State University Super Leaders Kelsey Franklin Missouri Southern State University Super Leaders Isabella Gawlik Missouri Southern State University Super Leaders Lucas Hertzberg Missouri Southern State University Super Leaders Grady Howell Missouri Southern State University Super Leaders Taylor Lansford Missouri Southern State University Super Leaders James McRoy Missouri Southern State University Super Leaders

I’m encouraged by what the YPN has achieved in its first nine years of existence, during which we have certainly overcome some obstacles, but those obstacles have taken us further than we have ever been before.

Recycle Joplin comes to mind. Please join me and the rest of the YPN Executive Committee this year as we work to take this organization around the far side of the moon to a place we have yet to discover on a journey that will leave this community a better place to live and the Young Professionals who are on board for the ride as better leaders.

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Wildcat Glades Conservation & Audubon Center

Ozark Gateway Association of Realtors

J.D. Byrider

People's Bank of Seneca

Donna Whitehead, Director 201 West Riviera Drive, Suite A Eagle's Nest Nature Landing

Winston Sleeth, Owner 3215 East 20th Street Grand Opening

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Presented by

Kim Cox, CEO Royal Heights Elementary School Read with a Realtor Program

Deron Burr, President 1731 East 20th Street Grand Opening

Ribbon provided by Countryside in the City

JUNE 2017

Ribbon Cuttings

THANK YOU FOR RENEWING Acme Brick Company............................................. 1988

KMXL 95.1 MIKE FM............................................... 1987

Ad Systems, Inc....................................................... 1983

KOAM-TV................................................................ 1974

ADC Dental Group................................................. 1981

Kraft Insurace Services/Wilson-Turner-Gavin.......... 1956

Andy's Frozen Custard............................................ 2012

Lakeland Office Systems, Inc.................................. 1988

Arrow Box Company of Joplin................................ 1979

Leggett & Platt, Inc................................................. 1987

Audio Acoustics, Inc............................................... 1986

The Light at Joplin.................................................. 2016

Bemis Company, Inc............................................... 2012

Mid-Missouri Bank.................................................. 2001

BKD, LLP................................................................. 1923

Missouri Gas Energy............................................... 1984

Boys and Girls Club of Southwest Missouri............ 2004

Missouri Southern State University......................... 1986

Butcher's Block Event Center & Catering............... 2013

MSW, Inc................................................................. 2006

The Doris Carlin Team, Inc...................................... 1986

Olsson Associates................................................... 2008

Carlson Chiropractic Center................................... 2003

Osborn Paper Company......................................... 1941

Casa Montez, Inc..................................................... 1967

Outback Archery & Tackle...................................... 2014

CFI........................................................................... 1952

Overhead Door Company of Joplin....................... 2011

Chick-fil-A................................................................ 2007

Ozark Gateway Association of Realtors.................. 2000

Content Creative LLC............................................. 2014

Ozarks Coca-Cola Bottling Company..................... 1965

Cook Portable Warehouses.................................... 2014

Pearson-Kelly Office Products................................ 2012

Crossland Construction Company.......................... 1987

R.E. Smith Construction Company......................... 1959

Culligan of Joplin.................................................... 2001

Realty Executive Tri-States...................................... 2012

Cummins Central Power......................................... 1986

Shamrock Bolt & Screw Company, Inc................... 1978

Farmers Insurance - Andy Queen Agency............. 2012

John P. Shoenberger, CPA...................................... 2002

General Dynamics Ordnance & Tactical

Standard Transportation Services, Inc.................... 1993

Systems Munition.................................................... 1995

The Touch Up Shop LLC......................................... 2008

Great Southern Bank............................................... 1989

U S Bank, N.A......................................................... 1951

HuHot Mongolian Grill of Joplin............................ 2013

UMB Bank, n.a........................................................ 1964

The Insurancenter................................................... 1959

Victory Ministry & Sports Complex......................... 2013

Joplin Area Ministerial Alliance.............................. 2011

Volk's Avanti Insurance Agency, Inc....................... 1986

Joplin Health and Rehabilitation Center................ 2013

Waco Title............................................................... 1954

Joplin Public Library................................................ 1987

WestRock Company................................................ 1988

Joplin Stone Company........................................... 1969

Wilhite Sign Company Division of CDL

Joseph Properties, L.P............................................. 2013

Electric, Inc.............................................................. 2011

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WE HAVE THE EATS!

Longtime local media personalities Howie Nunnelly and Bubba Evansco want to tell your restaurant's story on their NEW local website FourStateEats.com!

Howie and Bubba will help you have more "fans," not just more "customers."

With chain restaurants garnering more of the local market, we need an advocate to drive customers into the area's LOCALLY owned restaurants. With the FourStateEats.com website and app for Android and iPhone, people will find you FAST! Plus, Howie and Bubba will be YOUR voice in the Four States!

Placement on our site starts at $99 with special Chamber member prices on ALL YOU CAN EAT packages that include video, pictures, menu placement, text-to-customer service and Howie and Bubba LIVE in your establishment!

Call or email Howie and Bubba NOW for Chamber member special pricing and placement. These prices ONLY good for Chamber members.

FourStateEats@gmail.com

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Calendar of Events for June 2017 June 1 8:30 am Leadership Joplin 2017 Local Government Session Joplin Public Safety Training Facility June 2 7:30 am First Friday Coffee Freeman Business Center June 6 9 am Leads Group One Joplin Avenue Coffee Company

June 20 9 am Leads Group One Sign Designs 5:30 pm Business After Hours La Quinta Inn and Suites

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June 21 9 am Leads Group Three Chamber Office 11:30 am Cultural Affairs Committee Meeting Chamber Office June 22 6 pm Leadership Joplin 2017 Class Graduation Scottish Rite, Valley of Joplin

June 7 9 am Leads Group Three Chamber Office June 8 8:30 am Leadership Skills for Managers Workshop Chamber Office

June 26 11:45 am Chamber Board of Directors Meeting Chamber Office June 27 12 pm Business EXPO Committee Meeting Chamber Office

June 14 9 am Leads Group Two Chamber Office June 15 8:30 am Leadership Joplin 2017 Motive Matters Teambuilding Session TBD June 19 12 pm Leadership Joplin Steering Committee Chamber Office

June 28 7:15 am Good Morning Joplin Butcher's Block Event Center 9 am Leads Group Two Chamber Office June 29 8:30 am or 3:30 pm Face 2 Face New Member Orientation Chamber Office

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER

MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

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Our Members Announce presented by It is time to register for the 10th Annual Race4HOPE! Please join Hope 4 You Breast Cancer Foundation at the Missouri Southern State University cross country course June 3.

Register at www.hope4youbcf.org today! Help Hope 4 You raise money for those in need of mammograms. All money raised stays local in our community. Help put breast cancer on the run!

Freeman Health System was honored with an “A” grade in The Leapfrog Group Spring 2017 Hospital Safety Score.

Freeman is one of 22 hospitals in Missouri to receive the grade. The score rates how well hospitals protect patients from errors, accidents, injuries and infections. For more information, go to www.freemanhealth.com.

Shorter hospital stays, fewer complications and better patient results are just a few metrics used to rank Mercy as one of the top five large health systems in the nation, alongside Mayo Clinic. The 2017 Truven Health 15 Top Health Systems, which includes five large, five medium and five small systems, analyzes 337 health systems and 2,924 hospitals across the U.S. For more information, go to www. mercy.net.

Present and former partners and employees of BKD, LLP and friends of Missouri Southern State University have joined to create a $500,000 BKD Endowed Professorship in Accounting at MSSU. The effort will provide a salary stipend to help recruit accounting professors to Missouri Southern.

The stipends will be permanently funded with the revenue from the new endowment fund. For more information, go to www.mssu.edu.

Missouri Southern State University is offering a Six Sigma Green Belt course June 26-29 and July 17-20 (56 training hours). This course teaches the Six Sigma approach to business improvement and enables individuals to earn Six Sigma Green Belt certification. Black Belt courses will be offered in August and September. Go to http://bit. ly/2017greenbelt to register.

This spring, Arvest Bank announced the beginning of its seventh annual 1 Million Meals campaign, which challenges bank associates, customers and community members to fight hunger in the more than 120 communities the bank serves by providing at least one million meals to those in need. In mid-May, the campaign exceeded one million meals, reaching the goal with more than three weeks remaining. A total of 1,013,949 meals were raised. For more information, go to www.arvest.com/millionmeals.

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Arvest Bank was recognized by Forbes magazine as one of “America’s Best Large Employers” for 2017. The bank ranked 208th out of the 500 businesses nationwide – with 5,000 or more full- or part-time associates – that scored highest

in an independent survey of employees regarding satisfaction with their company. Additionally, Arvest is the highest-ranking community bank not just in Missouri, but among all companies in the banking/financial services category. For more information, go to www.arvest.com.

The Joplin Family YMCA has a new yoga instructor. Wen Wen has taught yoga on the other side of the world, and now she is a member of the Y family. Wen Wen’s yoga classes are Tuesdays/Thursdays at 6:30 pm and Saturdays at 9 am. For more information, call 417.781.9622.

Higdon Florist is ready to serve you for any floral occasion!

Debbie and Sheila are the best in wedding and event floral decor--call them at 417.624.7171 and set up an appointment to get your date in plenty of time. Check Higdon Florist’s Facebook page and website often as each week pictures of the unique and elegant bouquets are posted. Stop in for lunch - John makes the best chicken tortilla and potato soup as well as delicious sandwiches and salads. Higdon serves the Four States with class!

Go to www.higdonflorist.com for more information.

V’s Barbershop is celebrating five years in business with a grand re-opening ribbon cutting June 23 at 11 am and a car show with an open lot party June 24 from 5-8 pm. For more information, call 417.621.0901.

R&D Lawn & Landscape is available for free consultations for irrigation systems as well as outdoor kitchens and custom fire pits. For more information, call 417.438.6590.

Joplin ProPrint now provides a new product known as the pro steel tumbler. For more information on how you can get your custom tumbler today, call 417.624.3744.

Logan Whitehead was recently promoted to Mystique Boutique store manager. And be sure to check out their new website, www.mystiquebtq.com, and follow them on Facebook and Snapchat for more great in-store deals.

Accelerating trends to outsource payroll and advisory services are continuing, and unlikely to slow down. Companies are swiftly realizing that outsourcing these services is creating enormous savings and improving efficiencies. Time is money! To get started now or for more information, call Payroll Vault at 417.623.0941.

Your first payroll is free!

ABE Painting is offering free on-site consultations for the summer season. Book now and ask about how you can receive free touch ups for life. For more information, log on to www.abepainting.com.

Mike’s Electrical Contracting offers free outdoor security lighting assessments. With home invasions on the rise, let Mike’s Electrical Contracting help you and your family feel safe and secure this summer season. For more information, call 417.499.1000.

Cheezie’s Pizza announces delivery services anywhere inside the Joplin city limits. And as always, their single-topping large pizzas are $5.99. Make sure to order online today for great family deals at www.cheeziespizza.com.

Clark’s Catering LLC is taking orders for in-office private parties for the summer season. Call Chef Mike for your customized or office lunch menu at 417.622.9906 or log on to www.clarkscatering.net.

ADC Dental Group is now open every Friday from 8 am-1 pm. For more information, call 417.553.9300 or go to www.adcofjoplin. com.

George A. Spiva Center for the Arts is hosting two exhibits through July 16. Biodiversity in the Art of Carel Pieter Brest van Kempen and Tim Cherry: Hewn from Nature are in the Main Gallery and Regional Gallery, respectively. For more information, go to www.spivaarts. org.

George A. Spiva Center for the Arts is offering weekly summer art camps for kids. Camps are June 6-August 17. Preschool camp is ages 3-5 and costs $50 per week. Youth camp is ages 6-12 and costs $90-$100 per week. For more information, go to www.spivaarts. org/classes.

The Joplin personal injury firm Sticklen & Dreyer, P.C. recently expanded its practice to Columbia. It was recently recognized as a Law Firm 500 2016 Honoree, with Sticklen & Dreyer ranking as the #14 fastest-growing firm nationwide. Charles Sticklen and Shelly Dreyer have represented injured Missourians for over 45 years, with more than $100 million in settlement judgments for their clients. Contact them at 417.626.9880 or toll free at 888.959.5445 or go to their website: joplininjurylaw.com.

Eight students from McAuley Catholic High School are going to the National Future Business Leaders of America competition June 29-July 3 in Anaheim, California. The eight seniors qualifying for this national honor are Jake Freitas and William Motazedi, who compete in Emerging Business Issues; Emily Freitas, Monica Onstot and Gracie Vogel, who will enter the Global Business competition; Hunter Huthsing and Max Ostmeyer for Banking and Financial Systems; and Chloe Kenkel for her community service involvement. For more information, call 417.624.9320.

Watered Gardens needs volunteers for the following: office volunteers on Monday, Tuesday, Thursday or Friday from 9 am-2 pm to answer phones and light computer data entry; financial accountability volunteer from 5:30-7 pm one night a week (you pick) to help employed shelter residents with light budgeting; and as needed drivers to use your own vehicle to pick up donations or help with transportation. Please call 417.623.6030, ext. 113 for more information or to volunteer.

Don Swanson, Dan Stanley and Kevin Hamilton, financial advisors with Edward Jones, attended the Edward Jones Managing Partner’s Conference in April in San Antonio. The prestigious

City of Joplin Parks and Recreation, the Joplin Convention and Visitors Bureau and Fletcher Toyota bring residents a new Movies in the Park series for 2017. On June 17, “Space Jam” will be shown at Joe Becker Stadium after the Joplin Outlaws game, and on July 21, “Finding Dory” will be shown outside the gates of Schifferdecker Pool at dusk. For more information, call 417.625.4750 or visit www.joplinparks.org.

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annual event honors the top 400 of the firm’s more than 14,000 financial advisors. For more information, call 417.781.2711.

City of Joplin Parks and Recreation is hosting Family Fun Night June 17 at Schifferdecker Golf Course. Family Fun Night includes a 9-hole round, putting course, junior tees and special refreshments. Tee times begin at 4:30 pm. The cost for one adult and child with cart is $10; two adults and two children with two carts is $20. The Clubhouse will offer snow cones and $1 hot dogs. For more information or to register, call 417.624.3533.

Sleep Number’s Q2 Chamber Appreciation Week is June 11-18. All Chamber members are invited to visit the store and experience Sleep Number’s core line beds and new 360 beds. Exclusive event promotional offers are valid for members and their associates only during this time period.

So come and experience Dual Air and Sleep IQ exclusively at Sleep Number at Northpark Mall. For more information, call 417.623.3233.

The Tri-State Area Contractors Association Summer Golf Tournament is June 23, noon-7 pm at Briarbrook Golf Course. Tickets for the four-person scramble are $380 for a group of four, or $95 for an individual ticket. For more information, call 417.627.9392.

Book your move today with JOMO Moving, Joplin’s premier moving service, and receive a 10 percent discount! Must be a minimum 3-hour move or a flat quote. Must mention this ad at the time of booking the move. For more information, call 417.396.1622 or go to www.jomomoving.com.

Scott Belden CBI, business broker with Murphy Business & Financial LLC, attended the International Business Broker Association Conference May 5-8 in Dallas. Belden was recognized for earning the IBBA’s designation as a Certified Business Intermediary. Fewer than 500 US business brokers are so designated. For more information, go to www. scottbelden-murphy.com.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by June 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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Congratulations to the 100th Annual Banquet Award Winners

Outstanding Citizen of the Year Dr. Larry McIntire, KCU Medical School

Young Professional of the Year Brent Baker, Empire District - Liberty Utilities Central

Young Professionals Network Service Award Shawn Daniel, Commerce Bank

Young Professionals Network Rookie of the Year Joe Malin, US Bank

Golden Apple: K-2nd Monica Bay, Jefferson Elementary School

Golden Apple: 3rd-5th Christina Elledge, Jefferson Elementary School

Golden Apple: 6th-8th Kristopher Dishman, North Middle School

Golden Apple: 9th-12th Chris Nash, Thomas Jefferson Independent Day School

Small Business of the Year: 1-10 Employees Binky Guy Custom T's 12

Small Business of the Year: 11-50 Employees Paragon Architecture, LLC

Small Business of the Year: Not for Profit George A. Spiva Center for the Arts

Congratulations to the 100th Annual Banquet Award Winners

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Milestone Members 100 Years of Membership City of Joplin 50 Years of Membership Missouri American Water Company Twin Hills Golf & Country Club 40 Years of Membership Wayside Furniture 30 Years of Membership Able Manufacturing & Assembly, LLC Audio Acoustics, Inc. The Doris Carlin Team, Inc. Cummins Central Power D.L. Janssen Co., Inc. Joplin Industrial Electric, Inc. Lamar Outdoor Advertising Missouri Southern State University OXEN Technology Patterson Latimer Jones Brannon Denham SMC Southwest Missouri Bank Volk's Avanti Insurance Agency, Inc. 20 Years of Membership American Construction Copy Products, Inc.

Goodwill Industries People's Bank of Seneca Satterlee Plumbing, Heating, & A/C & Mechanical Contractors Scott Electronic Systems, Inc. Sunbelt Rentals 10 Years of Membership Candlewood Suites/Elliott Lodging Cartridge World Clevenger Financial Component Packaging Family Health Center of Joplin First Missouri Insurance Agency Joplin Little Theatre Joplin Regional Business Journal Jordan Mechanical & Technical Corporation Keller Williams Realty of Southwest Missouri Motive Matters - Van and Tammy Benson MSW, Inc. Newton's Jewelers Orthopaedic Specialists of the Four States, LLC The Payroll Company People Link Staffing Solutions Power Washing Plus L.L.C. Railroad Salvage & Restoration Salon 529 Sponsored by

The 100th Annual Banquet was made possible by the following sponsors: Presenting Sponsor: Owens Corning Mineral Wool, LLC Gold Sponsor: Downstream Casino Resort Silver Sponsor: SNC Squared Venue Sponsor: Missouri Southern State University Entertainment: 80 and Out

Master of Ceremonies: Rob O'Brian Keynote Speaker: Mike Huckabee Keynote Prime Sponsor: Crossland Construction Company Keynote Sponsors: Freeman Health System & Stronghold Data, LLC 13

business outlook JUNE 2017

417-317-4806 Trainings@RefineM.com www.RefineM.com

Leadership Skills for Managers June 8, 2017, 8:30 AM-4:30 PM Joplin Area Chamber of Commerce - Empire Room 320 E. 4th Street, Joplin, MO 64801 $79 early bird ends May 26. $99 from May 27 to June 5.

Lunch and refreshments provided.

What is leadership, and how can managers become more effective leaders? These questions, and more, will be answered during this course.

In this course, attendees will learn key differences between management and leadership to discover what a leader truly does. Through interactive group and individual exercises, attendees will learn and develop key leadership skills, including communicating effectively, bringing clarity to a team, inspiring and motivating, building relationships, and coaching.

“Through [RefineM's] training and coaching, our team came away with more assurance and a clear understanding of our new process. RefineM confidently and competently answered our questions and addressed our concerns."

—Leslie Melton, Business Analyst, IT, Contract Freighters, Inc. (formerly Con-way Truckload)

Register at: www.joplincc.com by selecting the June 8 event from the calendar, or call Lowell Lane at 417-317-4806.

Simplicity

Integrity

Who we are: Our mission is "to help organizations turn their project management capabilities into a competitive advantage." We achieve this by implementing the best practices in project management and agile through a very simple yet effective refinement process.

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Flexibility

Welcome New Members Lamar Bank & Trust Banks 1301 East 7th Street, Suite A Joplin, MO 64801 417.682.3348 www.lbt.com Aaron Smith, Vice President Sponsor: Ginger LaMar, Joplin Area Chamber of Commerce Tech Team Computer-Services/Software/Products 407 South Pennsylvania Avenue, Suite 207 Joplin, MO 64801 417.356.4200 www.techteamlc.com Jason Chase, CEO Sponsor: Jim Kesler, Joplin Area Chamber of Commerce Guerilla Signs Signs/Marketing Research & Marketing Companies 1004 East South Street Bolivar, MO 65613 816.716.2214 www.guerillasigns.com Trisha Hanke, SW Missouri Representative Sponsors: Curt Medlin, Joplin ProPrint; Ginger LaMar, Joplin Area Chamber of Commerce Compass Quest Veteran Services Non-Profit Organization/Social Services 305 South Virginia Avenue Joplin, MO 64801 417.438.8387 www.compassquest.org Ted Donaldson, Director Amy Donaldson, President Sponsor: Jim Kesler, Joplin Area Chamber of Commerce Petland Joplin Pet Supplies/Pet Shop & Grooming 3102 East 7th Street, Suite 400 Joplin, MO 64801 417.626.7020 www.petlandjoplin.com Samantha Boyle, Owner Sponsor: Jim Kesler, Joplin Area Chamber of Commerce Executive Psychological Resources Psychologists/Executive Coaching 505 West 2nd Street

JUNE 2017

business outlook

Joplin, MO 64801 417.929.1834 www.joplinpsychology.com Dr. Blake Webster, Owner Dr. AmyKay Cole, Owner Sponsor: Jim Kesler, Joplin Area Chamber of Commerce

HealthBack Home Health Home Health Care Providers 1531 West 32nd Street, Suite 204 Joplin, MO 64804 417.625.1729 www.healthback.com Lindsay McCall, Business Development Sponsor: Jim Kesler, Joplin Area Chamber of Commerce The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services. Visit the Chamber’s online member directory at cca.joplincc.com/businesssearch.aspx.

Invite your clients or vendors to join your 5-Star Accredited Chamber. Contact Membership Sales Strategist Jim Kesler at 417.624.4150 or jkesler@joplincc.com.

Fill out the member application to join the Chamber at http://cca.joplincc.com/newmemapp.aspx?dbid2=mojop.

3’ X 6’ VINYL BANNERS $99/EACH This offer includes 8 Grommets & Folded Edges. No Limit on Quantity.

Offer valid at The UPS Store #2834 ONLY. Offer expires on 6/30/2017

THE UPS STORE #2834 2401 E 32ND ST, STE 10 JOPLIN, MO 64804 STORE2834@THEUPSSTORE.COM WWW.THEUPSSTORELOCAL.COM/2834

We can print your banners and signs • Grand openings

• Corporate events

• Graduations

• Parties

Copyright © 2015 The UPS Store, Inc. MS410_6410515

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business outlook JUNE 2017

Marketing to Millennials

By Karen Bradshaw, Director of the Center for Entrepreneurship at Missouri Southern State University

“Companies or brands that successfully market to millennials are ones that recognize that there is no such thing as a ‘millennial’ — just individuals or groups of individuals who are at a similar life stage and have lived through similar experiences. They want to be treated for who they are, rather than be lumped together and labeled.”--Mintel Millennials are defined as those persons born between 1981 and 1997. There are about 83 million millennials in the U.S., making them the largest generation to have ever lived in the United States. They spend about $1.3 trillion on goods and services annually.

They comprise a diverse group of people where nearly 43 percent are non-white, and about 25 percent do not speak English at home.

Millennials are predicted to be one of the most educated generations in the United States.

They tend to be early adopters of technology, since they grew up in the midst of technology and social media. Technology greatly influences their lives and their purchasing of goods and services.

Millennials, just like other generational groups, are actually many segment groups with varying interests and views about businesses and the products and services they offer. However, there are some similar characteristics that most millennials exhibit. Following are some common characteristics and ways that marketers can utilize them in their promotional campaigns.

Utilize social media – Millennials are connected through social media and expect to be communicated with in this manner. Your business needs to use Facebook, Twitter, Instagram and YouTube to communicate with this market. Your firm needs to use these channels to promote your brands and engage your customers. Millennials expect companies to interact with them through social channels.

Shop local campaigns - Millennials enjoy the experience of shopping at local companies. They are looking for unique experiences to share over social media with their friends. Small local companies can provide a unique customized experience they can’t get at a large retailer. They can enjoy distinctive

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meals, products and services at local firms. Price and convenience are important to millennials.

Mobile advertising – About 85 percent of millennials have smart phones, according to the Nielsen Company. They spend about 80 hours per month on their mobile devices. Companies that want to market to millennials need to have mobile-friendly websites that allow customers to order directly from their phones. You may also need to examine the possibility of developing an app that can help market your products and services while entertaining the users.

Tell your story – Millennials enjoy the experience of relating to your story; however, they don’t want to deal with hard selling direct sales pitches. Relate to them on interests they have in music and entertainment. They don’t respond well to pop-up ads. Try writing blogs that have content that relates to them. Your ad content and messages need to be relevant and appeal to this generation. They want brands that entertain them.

Go green – Millennials prefer eco-friendly products that demonstrate sustainability. They want to buy from companies that support ecological sustainability. They like to purchase products that have recyclable or biodegradable packaging.

Improve their lives – Millennials want to see e-books, blog posts, videos and other information that will improve their lives. They want to listen to experts who can tell them how to improve their cooking, make them more beautiful people, help them be more engaging and interesting people, and overall just improve their existence. They are much more likely to be influenced by social networking sites and blogs than other generations. They tend to be loyal to brands they believe will improve their lives.

Be socially conscious – Millennials like to patronize businesses that support social causes such as feeding the hungry, protecting the environment, promoting a healthier lifestyle or helping educate people. If your company donates to a worthy charity or is involved in their local community, they will take notice.

Perhaps millennials have the attitude that Ben Franklin spoke about long ago, “Do not anticipate trouble, or worry about what may never happen. Keep in the sunlight.”

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

STARTING A SMALL BUSINESS: THE FIRST STEPS

QUICKBOOKS DESKTOP: UTILIZATION, TIPS AND TRICKS

Before you start a business, be certain to attend this

This training will be a demonstration of QuickBooks and how

seminar. Participants will have an opportunity to assess

to best utilize the program and its features.

their business idea, learn about the importance of planning, discuss legal and regulatory requirements, learn about marketing strategies and identify sources of financing. Each participant will receive a start-up manual.

June 8 (Thursday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $29 MICROSOFT EXCEL LEVEL 1

June 14 (Wednesday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $79 BUSINESS FINANCIALS - THE BASICS

The first in a series of three, this training is designed for business owners, managers and those who want to learn how to turn financial statements into useful management tools. Participants will review the accounts listed on the

Learn the practical uses of Microsoft Excel. Participants

Profit & Loss statement and Balance Sheet and will learn

will be given an overview of Excel and will learn how to

how to calculate several useful ratios from these financial

build, format, save and print Excel workbooks. During

statements. Participants will then learn how to make business

this training event, participants will learn how to create

decisions from this information.

basic worksheets with text, numbers, formulas and functions. Learn to utilize ribbons, the help system and other Excel features. Find out how to insert, delete, move and copy data. Learn how to create and modify charts.

Each participant will receive a manual and completion

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business outlook

June 22 (Thursday), 2:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $49

certificate.

June 13 (Tuesday), 1:30-4:30 pm and June 15 (Thursday), 1:30-4:30 pm Location: Plaster Hall, MSSU (yellow signs at entrance will list room information) Cost: $124

Find the full schedule of workshops at www.mssutraining.com.

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business outlook JUNE 2017

CALL STEPHANIE AT 417.624.4150!

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Insurance you can design to meet your ever-changing needs.

• Business or Commercial • Call for a Farmers Friendly Review® • Evening Appointments

JUNE 2017

business outlook

LINDA TEETER, LUTCF www.farmersagent.com/lteeter 1321 ILLINOIS AVE • JOPLIN, MO 64801

Call 417-781-4820 today for Auto, Home, Life and Business.

Joplin Area Chamber of Commerce has partnered with Payroll Vault to offer new members a FREE labor law poster*!

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Do your posters need an update? Want to avoid a hefty penalty? Get an updated poster today for only $24.95 plus tax.

Contact Payroll Vault today to get your new poster.

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JUNE 2017

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first friday coffee JUNE 2 7:30-8:30 AM FREEMAN BUSINESS CENTER 3220 MCCLELLAND BLVD

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RSVP BY JUNE 1 AT JOPLINCC.COM OR BY CALLING 417.624.1996

r e t f business A hours TUESDAY, JUNE 20 5:30-7 PM LA QUINTA INN AND SUITES 3320 SOUTH RANGE LINE ROAD

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THANK YOU TO OUR CHAIRMAN LEVEL SPONSOR 20 FOR HELPING US COMMUNICATE WITH OUR MEMBERS!