June 2015 Business Outlook

JUN

Business outlook 2015

June 2015

Business Outlook

the new normal

holding people accountable Page 15

our members announce

PRESIDENT’S MESSAGE Kudos to the City and the Blasters p. 3

INSIDE

hot links 2015 august 21

PRESENTED BY Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150 WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER

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June 2015

Business Outlook

Board of Directors 2015-2016 Executive Committee David Glenn

CHAIRMAN OF THE BOARD

Karen Plott

CHAIRMAN ELECT OF THE BOARD

Randy Moore

PAST CHAIRMAN OF THE BOARD

James Richards

TREASURER

Louise Secker VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICES Kim Woodard CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES Clive Veri VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Lori Scott Dreiling CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Directors Ex-Officio Directors Gina Atteberry Sam Anselm Michael Beatty John Bartosh Brad Beecher Mike Gray Brandon Davis Lindsey Hayes

Donovan Edwards Dr. C.J. Huff

Jacqueline Hackett Dr. Alan Marble

Holly Hukill Dr. Jennifer Methvin Charles Keeter Matt Proctor Kelli Perigo Marilyn Ruestman Gary Pulsipher Michael Seibert Joplin Area Chamber of Commerce Staff Executive Rob O’Brian, CEcD PRESIDENT Tonya Sprenkle VICE PRESIDENT Lisa Kelly EXECUTIVE ASSISTANT Member Services Ginger LaMar, IOM Stephanie McGrew Martha Getz Cynthia Marlow

DIRECTOR OF MEMBER SERVICES & DEVELOPMENT MEMBER EVENTS PRODUCER MEMBER EXPERIENCE COORDINATOR MEMBER SUCCESS STRATEGIST

Sponsors Platinum Level

City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 – KFJX Stronghold Data LLC

Chairman Level

AMI Radio Group Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Southwest Missouri Bank US Bank, N.A.

President Level

BKD, LLP Community Bank & Trust (CBT) Roper Honda Show Me The Ozarks Magazine

Director Level

Arvest Bank Choice Marketing Connell Insurance, Inc. Innovative Objects Lakeland Office Systems, Inc. Motive Matters Weed Whackers, Inc.

Communications & Finance Kirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Cindy Weiss FINANCE DIRECTOR Samantha Doubledee FINANCE COORDINATOR Economic & Workforce Development Steve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch

DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER Mark Turnbull DIRECTOR OF REGIONAL STRATEGIES

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Administrative Support Lea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT Melissa Winslow ADMINISTRATIVE ASSISTANT

Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801 Phone: 417.624.4150 Fax: 417.624.4303 www.joplincc.com /joplinchamber /joplinchamber

PRESIDENT’S MESSAGE

June 2015

Business Outlook

Kudos to the City and the Blasters At the end of last summer, the City began the effort to completely rebuild Joe Becker Stadium as part of the effort to bring professional minor league baseball back to the community. The goal was to replace the existing aluminum bleacher stands and concrete block concession and press area with a totally new, modern stadium with the amenities found in professional baseball venues. And the work was to be completed in time for the Blasters’ opening game May 21, a time period of seven months.

City staff did a lot of the initial work in tearing down the old stands, clearing out the few houses on what is now the parking lot and generally getting everything prepped for new construction. In the meantime, local architect Chad Greer was working with the City on a design that would be functional and cost-effective, yet carry a historic “brick” look as a tribute to the nearly 100-year history of the site.

Rob O’Brian, President

As soon as the site was ready, Crossland Construction, the bid winner, began building the stadium. The fall wasn’t bad, but we all know the winter was not the best we have ever had for construction, and the spring rains didn’t help the effort. Yet, construction crews worked around the clock in the final days to finish the stadium, and City staff completed the parking area and had the field done enough for an exhibition game on Tuesday, then finished up in time for opening night on Thursday. It was a great effort on the part of lots of companies and individuals as well as the City to make the new Joe Becker a great place to play ball.

On the Blasters’ part, owners Shawn and Gabe Suarez worked tirelessly to create a brand new team. They hired key staff, recruited talent and also spent a lot of time at the stadium, making sure the team had its input into the “feel” they wanted for the fans, as well as the teams. Your Chamber’s Newman Innovation Center made space available for the Suarez family and their staff. We saw first hand the dedication they have for the sport, but they also have a passion to bring good team play and good entertainment to this community they hope to call home for many years to come.

I say entertainment because it is not just about the game, but also about the engagement. There are contests for the kids, and for those who still think they are kids, that bring them onto the field. There is music and the concessions and a family-friendly atmosphere. The Blasters came to opening night ready to play and to be a part of the community.

But, they can’t play to an empty stadium. The weather still hasn’t been the most cooperative, but that will change soon as we move into summer. The people here in our region have said time and again they want affordable family entertainment; they want the opportunity to have professional sports and they want a place at which they like to be. It’s here, and the business community needs to lead the way in keeping it here. Of course, there are tickets for individual games. There is also the “party deck” that can be rented for groups of customers or employees. There are opportunities to have boxes or a section of seats. In short, there are ample opportunities to have a good time with customers, suppliers, employees, families and friends. And, just for fun, Friday home games always end with fireworks.

The new Joe Becker and the Blasters are great additions to our community. Kudos to both the City and the Blasters organization. But they are part of many exciting and positive things going on right now. It is too easy to focus on the negative news. It is understandable to think some aspects of Joplin’s rebuilding are taking too long, until you see the complexity of what is underway. But an evening at Becker, watching baseball, enjoying the facility and taking a break from hectic everyday “stuff” is a reminder that we have come a long way in four years and that more good things are on the horizon.

As I overheard one person say to his friend opening night, “It’s great to be an American, especially when you live here.”

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June 2015

Business Outlook

Your Freeman Pharmacy NU

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freemanquickmeds.com Freeman West 1102 W. 32nd St. | Joplin 417.347.3792 4

32nd & McClelland 3201 McClelland Blvd. | Joplin 417.347.6337

Neosho 336 S. Jefferson St. | Neosho 417.455.4378

Message to the Network from Chairman Nicole Brown

Presented by

2015-2016 Executive Committee Nicole Brown, Chairman Brent Baker, Co-Chairman Lindsey Hayes, Past Chairman Shawn Daniel Jake Heisten Jennifer Little Ryan Melton Stephanie Onstot Greg Sutton Megan Tyler Christina Williams

YPN New Members Skyler Arbuckle, MSSU Super Leaders Matt Armstrong, MSSU Super Leaders Ryan Buerk, MSSU Super Leaders Michael Chilton, MSSU Super Leaders Jamie Kyle Deese, MSSU Super Leaders Abigail Finder, MSSU Super Leaders Zach Gagnon, Commerce Bank Matthew Gibson, State Farm Insurance Matthew Gibson Agency Shelly Haag, Commerce Bank Shakira Herfel, MSSU Super Leaders Courtney Jablonski, MSSU Super Leaders Betsy James, Ronald McDonald House Charities of the Four States Travis Lewis, MSSU Super Leaders Hunter Luna, Sleep Number Store Michael Maddock, MSSU Super Leaders Charynn Multhaup, MSSU Super Leaders Ashlea Norman, MSSU Super Leaders Hayley Sirmon, Empire District Electric Company Arielle Speer, MSSU Super Leaders Holly Stone, MSSU Super Leaders Kendra Tilton, MSSU Super Leaders Mathew Wyatt, Empire District Electric Company

June 2015

Business Outlook Isaac Newton once said, “If I have seen further than others, it is by standing upon the shoulders of giants.”

Mentors lift us up to see our potential and imagine our future. Young professionals need mentorship both formally and informally. Mentors inspire, challenge and support us through career and life decisions.

Although I have experienced a lifetime of informal mentoring, I was hesitant to join a formal mentoring group in the Young Professionals Network (YPN). I now see it as one of the most valuable pieces of my personal and professional growth. Led by Gary Duncan, our group meets twice a month to discuss obstacles, opportunities and successes. Lending perspective, advice and sometimes tough feedback, Gary challenges our group to be our best and never settle for sub-par results.

Gary is just one of our Leadership League “coaches” investing in the future of young professionals. The complete lineup includes Ann Leach, John Hipple, Vicky Mieseler, Peggy Fuller, Troy Richards and Joe Craigmile.

Coaches meet with their team on a regular basis to share knowledge, facilitate conversation and offer sage advice.

Inspired by Leadership League, a new generation of mentors are stepping up to the plate this summer.

College students transitioning from the Super Leaders leadership development program to YPN membership will be matched with a young professional. Mentors will help students build relationships and grow the confidence needed to transition into an active YPN member.

This month I’d like to challenge you to look for opportunities to mentor a young professional. The most valuable commodity you have to offer is your time and experience. You will be investing in the future of Joplin.

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June 2015

Business Outlook

Ribbon Cuttings

The Independent Living Center Jeff Flowers, Executive Director 2639 East 34th Street 20-Year Anniversary

Flip Shop Cheer Zone

Ted and Barbara Johnson, Owners 1502 South Madison, Webb City New Season, New Coach

Joplin Public Library

Jacque Gage, Director 300 South Main Street Family Place Library Designation 6

Mercy Clinic

Gary Pulsipher, President 100 Mercy Way Grand Opening

Mercy Hospital Joplin Gary Pulsipher, President 100 Mercy Way Grand Opening

TalentForce

Michelle Schopper, Branch Manager 1202 South Range Line Road, Suite 13 1-Year Anniversary

Ribbon provided by Countryside in the City

Stone Village Children’s Center 5601 North Main Street Joplin, MO 64801 417.553.8055

Outback Archery & Tackle

Steve Burton, Owner 410 East 7th Street Presenting Trailer to JHS Archery Team

Keller Williams Realty of Southwest Missouri 619 South Florida Avenue Red Day Kick Off at Watered Gardens Gospel Rescue Mission

State Farm Insurance - Matthew Gibson Matthew Gibson, Agent 2007 South Sergeant Avenue New Membership

New Member Feature

Presented by

June 2015

Business Outlook

At Stone Village Children’s Center, our vision is to focus on the whole child and to provide our community with an authentic Montessori-based natural learning preschool in a beautifully prepared environment with highlytrained teachers who are passionate about the education of your individual child.

We believe children learn best when they work at their own pace, using hands-on materials they can manipulate themselves. We believe the environment should provide opportunities for movement and selfdiscovery and that every child is unique and their individuality must be respected throughout the educational process. The Montessori-based method is the only educational philosophy that allows each child, as a unique individual, to reach his or her full potential. Children who have had the Montessori-based learning experience develop into well-rounded and peaceful individuals with a love for learning.

We offer: * Advanced nutrition program/ organic and holistic health * Flexible payment options and assistance * Full-time and part-time all-day preschool (ages 2-6) * Garden school/school-age program and special classes * Professional development, training and resource center *Specializing in sales of educational materials and supplies Stone Village Children’s Center continually strives to improve our environment by attending conferences, training sessions and classes. We strive to plan and organize our program to meet the needs of our community and to form a perfect high-quality Montessori-based natural learning facility.

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June 2015

Business Outlook

Our Members Announce by Joplin Supply Company’s Galleria at 4th and Michigan is open to the public. Come see their kitchen showroom complete with beautiful granite countertops from Signature Interior Expressions. Whether you’re looking for a simple update to your kitchen or interested in a full remodel, they are Joplin’s best resource for beautiful home products. Visit them at www.thegalleriashowroom.com.

Freeman Health System has partnered with Pittsburg State University to become its official sports medicine and rehabilitation provider. Dr. Michael Zafuta, PSU graduate and orthopaedic physician at Pittsburg Ambulatory Surgery Center, is joining the team of Freeman physicians and will serve as medical director of the university’s sports medicine program. For more information, go to www.freemanhealth.com.

Pink Door Boutique®, a service of Freeman Health System specializing in hard-to-find women’s health products and gifts, has once again earned national accreditation from the American Board for Certification in Orthotics, Prosthetics & Pedorthics, Inc. For more information, go to www.freemanhealth.com.

Joplin Blasters fans have three ways to purchase tickets to every Joplin Blasters 2015 Home Game: At www.joplinblasters.com, by calling 417.437.6105 or 417.621.8744, or in person at Joe Becker Stadium.

The Joplin Blasters and Missouri Southern State University’s Drumline have formed a partnership to bring the drumline to selected Blasters’ home games during the 2015 season. For more information, go to www.joplinblasters.com.

Athletes involved in women’s sports at Missouri Southern State University presented a check for more than $10,000 to the Freeman Foundation during the Athletics Awards Banquet May 4. Throughout the last school year, athletes sold pink T-shirts and auctioned off jerseys to raise funds for the Pride for Pink campaign.

For more information, go to www.mssu.edu.

A limited-time scholarship initiative has been launched by the Missouri Southern Foundation to help increase the value of new, endowed scholarships for students at Missouri Southern State University. Under the Southern Match program, the Foundation will place an additional $10,000 from its undesignated scholarship funds into each newly endowed scholarship created. The minimum principal amount under this initiative would be $20,000, with half coming from the donor and half from the Foundation. For more information, call 417.625.9696.

UV Sanitized recently opened its doors as the first and only company to offer comprehensive mobile UV service in the Midwest.

Using high-output ultraviolet (UV) rays, UV Sanitized’s equipment eliminates more than 99.99 percent of viruses, germs, bacteria and mold spores on surfaces and in the air. Their process takes mere minutes and does not use harsh chemicals. For more information, go to www.uvsanitized.com.

The Missouri Department of Conservation recently provided a Tree 8 Resource Improvement and Maintenance (TRIM) grant to the City of Joplin. The $1,300 grant provided funding for educational materials

that City Arborist Mike McDaniel uses in his job and in working with the public. For more information, go to www.joplinmo.org.

The City of Joplin Parks and Recreation Summer Day Camp is back for kids ages 5-12! If your children like arts and crafts, sports, games and swimming then this is the camp for them. Available Monday through Friday, from 7:30 a.m. until 6 p.m. at Carver Memorial Nursery, 520 S. School Ave., located next to Ewert Aquatic Center.

Camp starts June 8 and runs through August 7. Cost is $85 per week. For more information, go to www.joplinparks.org.

Higdon Florist reminds you that June is wedding and anniversary month! The artistic designers are exceptional and are ready to work with you on weddings, anniversaries or any special occasion. Higdon also provides flowers for the gift shop at the new Mercy Hospital Joplin. The Hot Spot inside Higdon serves lunch Monday-Thursday and delicious, refreshing blended iced coffees. For more information, go to www.higdonflorist.com, follow them on Facebook, stop in at 201 East 32nd Street or call them at 417.624.7171.

Robert (Bob) Copeland resigned as president of Mercy Hospital Carthage May 31. Copeland served as president since 1996. In the interim, Scott Watson, vice president of operations for Mercy Carthage, will serve as administrator. For more information, go to www.mercy.net.

Mercy Clinic Stone’s Corner, 6151 North Main Street Road, Webb City, announces an Extended Care Clinic. Walk-Ins are welcome Monday-Friday, 7 am to 7 pm and on weekends, 10 am to 6 pm.

They treat acute conditions that require immediate attention but aren’t life threatening or severe enough for a trip to the emergency room. For more information, go to www.mercy.net.

Storm Stanley, a local advertising agency, has applied for a $100,000 grant from Chase’s Mission Main Street Grants®. Storm Stanley must submit a questionnaire outlining a business plan that will result in growth of the business and receive at least 250 votes to be eligible for a grant. Customers, fans and community members can show support for Storm Stanley by voting at www.

MissionMainStreetGrants.com or by visiting stormstanley.com. The voting deadline is June 19.

Distinctive Home Products is your complete building and remodeling solution. Come see their showroom open to the public at 2211 East 7th Street, or call 417.781.2648. New products: Marvin Ultimate Lift and Slide Door is available in stunningly large sizes and numerous panel configurations and allows for a seamless transition from the exterior to the interior of your home. Kohler Sweep Spray Faucet’s specially angled nozzles create a forceful blade of water designed to sweep away stuck-on food from your dishes.

Residence Inn by Marriott in Joplin has begun its 2015 renovation!

For the first phase of the renovation, contractors will work in the guest rooms, closing a wing at a time to limit construction traffic to a confined area. Phase one is currently scheduled to be completed mid-July with phase two, the public spaces, beginning in September.

For more information, find Residence Inn Joplin on Facebook.

Forged Waterjet Fabrications is celebrating its one-year anniversary.

They want to thank the Joplin community and surrounding areas for supporting their new business. Your partnerships led to a very successful start. They appreciate your business and look forward to partnering with individuals and businesses alike. For more information, go to www.forgedwaterjet.com.

At Uncommon Orthodontics, they think everyone should be proud to smile, and they promise to help you achieve that goal!

They understand braces are a big investment in your smile, and they want to make sure you have all the information about their upcoming price increase to make the right decision for you and your child. Please watch this video and hear from Clinical Director Dr. Bill Pickard. For more information, call 417.625.1114.

Pro 100 Inc. Realtors is celebrating their 35th anniversary! Thank you to all their past and future clients and friends for supporting their company since 1980. Pride in their profession, excellence in their service and leaders in the community is why Pro100 was voted the #1 real estate company in the Four States. For more information, call 417.782.0800.

An eclectic mix of contemporary painting and mixed media by retired Pittsburg State University professors, called “Diverse Directions: Robert Russell & Alex Barde,” is showcased in the Main Gallery of Spiva Center for the Arts through July 3. For more information, call 417.623.0183.

Spiva Center for the Arts, 222 West Third Street, is seeking visitor services volunteers to work at the reception desk on weekdays.

Volunteers assisting at the front desk handle such duties as greeting visitors, answering phones, processing new memberships and class registrations, handling gift shop and exhibit sales, and helping with classroom preparations. People may sign up to work a morning or afternoon shift of three to four hours on Tuesday through Friday.

Training is provided. For more information, call 417.483.8084.

Motive Matters is proud to announce their executive trainer, Tammy Benson, was chosen as one of the area’s Most Influential Women by the Joplin Regional Business Journal. The life of a leader is most influential when it is motivated by service, care and love. For more information about Motive Matters, go to www.motivematters. com.

Missouri small business owners are feeling better about the economy this year. Fewer say the region is still in a recession nationally and they’re more likely than in past years to describe state-level business conditions as favorable. This is according to results of the 2015 U.S. Bank Small Business Annual Survey. The survey reveals trends in economic sentiment, issues of greatest concern to small business owners, plans for future hiring and capital expenditures, innovation and more. For more information, go to www.usbank.com.

Business Outlook

Summer is here and there is lots of excitement at Children’s Haven of Southwest Missouri! Keep up with all the action by liking them on Facebook. To find out more about Children’s Haven’s services or to learn how you can make a difference, give them a call at 417.782.4453 or email childrenshaven@att.net.

June 2015

Calling all runners! Mark your calendars for September 12. Lace up your shoes and start training because Ronald McDonald House Charities of the Four States is hosting the 3rd Annual Big Red Shoe to help children heal with their families by their side. With the help from volunteers and athletes, this year’s fundraiser can be another great success. Each race--the 15k, 5k and Kid’s Fun Run—is perfect for all runners. Register today through athletepath.com at http:// bit.ly/1zsDm8p or call 417.624.2273 for more information.

Pro Musica presents the 35th Joplin PoPs June 26 at 8 p.m. on the Oval at Missouri Southern State University, 3950 East Newman Road. The Fountain City Brass Band from Kansas City will present an evening of patriotic tunes, show tunes and light classics “under the stars.” Bring your own seating and picnics. Tickets are $10 for adults, children 12 and under free, and are available at Cleo’s Picture Framing, Ernie Williamson Music or Southwest Missouri Bank branches in Joplin, Carthage and Neosho. For complete information, go to www.promusicajoplin.org.

Congratulations, graduates! Deck the Walls is running a graduation special of 25 percent off custom framing your diplomas. Just bring in your diplomas any time before June 30 to received discount. There is no limit to how many diplomas or certificates you get framed. So, come in today and “Get Framed!” For more information, call 417.781.3151.

Does your little superhero want to fly, flip and jump like their favorite masked crusader? Does your princess want to learn to dance and tumble like a beautiful princess? The Flip Shop has new Superhero and Princess classes specially designed for your two- to four-year-olds. These classes are a great introduction to lifelong health and flexibility for your superhero or princess. Call 417.624.2652 or email theflipshop@gmail.com for more details!

Robert B. Lee, a member of the law firm of Warten, Fisher, Lee & Brown, L.L.C., became of counsel to the firm in April. He will continue in practice with the firm, concentrating in estate planning and probate administration. The firm is also pleased to announce the recent association of Jeffrey S. Monroe and Allison J. Mardis with the firm. For more information, call 417.624.3818.

Sign up at www.star1043joplin.com for a chance to receive Star 104.3’s Workday Payoff! Each week, they will randomly draw from the entries and go to the person’s place of business to see if he or she is listening to Star 104.3 and have their “I Listen to Star 104.3” Star easily visible at work. If so, they win $104.30! The contest from AMI Radio Group runs from March 30-June 18.

Celebrate Joe Harding’s 71st birthday June 2 from 10 am-2 pm at Joe Harding Sales & Service, 515 North Range Line Road. The first 71 purchases over $7.10 will receive a free Victorinox paring knife, and for every $7.10 purchase made, have a lunch on Joe! For more information, call 417.624.3020.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by June 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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June 2015

Business Outlook

Welcome New Members Revolution Beauty Beauty Salon 112B South Main Street, Suite 4 Joplin, MO 64801 417.317.1402 www.revolution-beauty.com Stacey Struble, Owner Sponsor: Dustin Storm, Storm Stanley Don’s Cold Storage and Transportation LLC Warehousing/Transportation 2320 South Hall Street Webb City, MO 64870 P.O. Box 1924 Rogers, AR 72756-1924 417.208.5200 www.donscoldstorage.com Brent McBride, General Manager Don Coenen, CEO Sponsor: Cynthia Marlow, JACC Camcor Environmental, LLC, MBE/WBE/DBE Environmental Excavation and Demolition 20383 Raccoon Road Stella, MO 64867 417.628.3809 Sara and Pat Camerer, Owners Sponsor: Tiffany Grantham-Stout, Ozark Center Stone Village Children’s Center, LLC Child Development & Day Care Center 5601 North Main Street Joplin, MO 64801 417.553.8055 LeAnna Williams, Owner Sponsor: Shawn Wininger, 417 Business Resource Center EGS Telemarketing 1717 West 7th Street Joplin, MO 64801 417.621.7006 www.egshome.com Nicole Rhuems, Administrative Assistant Kelly O’Brien, Joplin Site Director Sponsor: Cynthia Marlow, JACC

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Sami’s on Main LLC dba Sami’s Family Restaurant Restaurant 3909 East 20th Street Joplin, MO 64804 417.553.8128 Casey and Seth Zeka, Owners Sponsor: Cynthia Marlow, JACC NSTC, LLC Vacuum Cleaners - Sales and Service 3316 East 32nd Street Joplin, MO 64804 417.206.0545 Sam Schmidt, Owner Scott Morris, Owner Sponsor: Cynthia Marlow, JACC Pittcraft Printing Printers 112 East Rose P.O. Box 718 Pittsburg, KS 66762-0718 620.231.3200 www.pittcraft.com Tim Collar, President Jake Rudisill, Director of Sales & Marketing Sponsor: Cynthia Marlow, JACC Red Lobster - Joplin Restaurant/Bar 3131 South Range Line Road Joplin, MO 64804 417.782.2199 www.redlobster.com Brandon Sanders, General Manager Sponsors: Dr. Steven Skaggs, Skaggs Chiropractic; Cynthia Marlow, JACC The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services.

Invite your clients or vendors to join the Chamber. Contact Cynthia Marlow at 417.624.4150 or cynthia@joplincc.com.

www.edwardjones.com

Complimentary Review

June 2015

Business Outlook

Do you have the right investments in place to help you meet your financial goals?

At Edward Jones, our business is to help people find solutions for their long-term financial goals.

If you would like a free review of your retirement account or any of your other investments to see if they are appropriate for your long-term goals, please call or stop by today.

Tyler P Swaffar

Financial Advisor .

3929 E 7th Street Suite D Joplin, MO 64801 417-782-7247

MKT-1960G-A-JDP

Calendar of Events for June 2015 June 1 12 pm Business EXPO Committee Meeting Chamber Office

June 10 9 am Leads Group Two Chamber Office

June 2 9 am Leads Group One Sign Designs

June 15 12 pm Leadership Joplin Steering Committee Chamber Office

June 3 9 am Leads Group Three Keller Williams Realty

June 16 9 am Leads Group One Chamber Office 5:30 pm Business After Hours Qdoba Mexican Grill

June 4 8:30 am Leadership Joplin Class Local Government Session Joplin City Hall, 5th Floor June 5 7:30 am First Friday Coffee Mercy Cancer Center

June 17 9 am Leads Group Three Chamber Office 11:30 am Cultural Affairs Committee Chamber Office

Member SIPC

June 18 8:30 am Leadership Joplin 2015 Motive Matters Teambuilding Session Hideout Harley-Davidson June 23 9 am Chamber Connection Chmber Office June 24 9 am Leads Group Two Chamber Office June 25 6 pm Leadership Joplin 2015 Graduation Downstream Casino Resort June 26 8 am Business EXPO 2016 Open Registration Chamber Office

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June 2015

Business Outlook

THANK YOU FOR RENEWING THANK YOU FOR RENEWING

Area Hearing and Speech Clinic.............................. 2013

Joplin Schools................................................................. 1979

Arrow Box Company of Joplin................................. 1979

Acme Brick Company.................................................. 1974 1988 KOAM-TV..........................................................................

Bemis Company, Inc..................................................... 2012

Ad Systems, Inc..............................................................

1983 Kraft Insurance Services/Wilson-Turner-Gavin.. 1956

Boyd Metals of Joplin................................................... 1995

ADC Dental Inc..

Group. ........................................................ 1978 1981 Manpower, ..............................................................

Butcher’s Block Event Center.................................... 2013

Ray Alburty Company. ................................................. 1985 1973 Midcon Cables Company...........................................

Car Credit Leasing......................................................... 2013

Alert One Pest Control, Inc........................................ 2009 2008 Mini-Gastric Surgery, LLC...........................................

Carlson Chiropractic Center...................................... 2003

Allgeier, Martin and Associates, Inc........................ 2013 1955 Missouri Work Assistance...........................................

Catholic Charities of Southern Missouri .............. 2013

American Construction. ..............................................

1996 Neal Group Construction, LLC.................................. 2004

Cleo’s Picture Framing and Design.......................... 1983

AMI Radio Group...........................................................

2001 Olive Garden .................................................................. 2003

Con-Way Truckload...................................................... 1952

Andy’sGateway Frozen Custard.................................................

2012 Ozark Association of Realtors................. 2000

Deck the Walls................................................................ 2005

Annie’s Link Baking, LLC.......................................................

1952 People Staffing Solutions ................................. 2006

Fabick Cat Rental........................................................... 1961

Area Agency on Aging................................................. 2010 1990 Price Cutter Plus............................................................

Farmers Insurance - Andy Queen Agency........... 2012

Audio Acoustics, Inc..................................................... 1980 1986 PRO 100, Inc., Realtors.................................................

Fleischaker and Williams............................................. 1960

Autotronics, Inc..............................................................

1967 Realty Executives Tri-States....................................... 2012

Ford Lofts and Delaware Duplex.............................. 2011

Baker Car Davis Roderique, CPAs, PC ............................ 2008 1955 Regal Sales and Credit.........................................

FOX 14-KFJX..................................................................... 2004

Beimdiek Insurance Agency, Inc..............................

1988 Shamrock Bolt & Screw Company, Inc................... 1978

General Dynamics Ordnance & Tactical SystemsMunition........................................................................... 1995

BicycleRiver Specialists, LLC................................................

2009 Spring Christian Village.................................... 1988

Great Southern Bank.................................................... 1989 Herrman Lumber Company...................................... 2011 JCI Industries, Inc.......................................................... 1995 Joplin Fire Protection Company, Inc...................... 1979 Joplin Globe Publishing Company......................... 1946

Big Brothers BigCenter.

Sisters................................................. of the Ozarks.................... 2001 1997 Tri-State Truck BKD, LLP............................................................................

1962 Victory Ministry & Sports Complex......................... 2013 Blanchard, Robertson, Carter, PC... 1986 1974 Volk’s Avanti InsuranceMitchell Agency,and Inc.......................

Boy Scouts America, Ozark Trails Council....... 1987 1994 Wells Fargo of Advisors, LLC...........................................

Braum’s .............................................................................

1989 The Whitlock Company.............................................. 2008 Briteway Building Maintenance............................... 1993

Save the Date - Friday, June 26 Are you interested in exhibiting at Joplin’s largest business-to-business trade show? BUSINESS EXPO | JANUARY 19-20, 2016 What you need to know:

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w Applications ONLY accepted at 8 a.m. Friday, June 26 at the JACC office w No booth space will be reserved over the telephone w A $100 deposit MUST be received to ensure booth selection (full booth payment is accepted) w A map will be available for you to choose your booth location w Booth spaces will go fast! This is your chance to reserve your space in the best business-tobusiness showcase in Joplin w All JACC members are eligible to exhibit

Friday, August 21

June 2015

Business Outlook 2015

Hot Links Presenting Sponsor

Gold Sponsor

Shotgun Starts at 8 a.m. and 2 p.m.

Eagle Creek Golf & Country Club

$350 per team You could win a NEW CAR from Roper Honda by sinking a holein-one like Gary Greene of Pro 100 last year!

03 (F) 7.624.43 1 4 , m o .c joplincc phanie@ 64801 e t S : w e r O McG Stephanie h Street, Joplin, M t Email, fax or mail your registration to 4 t s a E 3 20

Your entry fee includes: • • • • • • • •

Presenting Sponsor

Four person scramble Green fees Gold Sponsor Golf cart Breakfast from Panera Networking lunch from

by Rib Crib Payment Methods Special on-course Payment enclosed contests 1st through 3rd places Charge my credit card awarded in two flights Invoice my business per shotgun start Hole-in-One prize from Roper Honda Card Number

Signature

Team Members Player 1 - Team Captain Player 2 Player 3 Player 4

Please check your preferred start time 8 a.m.

2 p.m.

Expiration Date and CVN# Business Name (if invoicing)

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June 2015

Business Outlook usbank.com/ourcommunity

Celebrating together lifts our spirits.

The community that plays together, stays together. That’s why we join you in supporting organizations and events, creating awe-inspiring memories that make us all happy to call this our hometown.

Proud to be a Joplin Chamber of Commerce Sponsor.

Member FDIC. ©2015 U.S. Bank

Get All the Chamber Information You Need!

In the Office or On the Go    

Mobile App Online Member Directory Community Profile New Website Coming Soon!

Day of Action Helps Local Agencies Your Chamber is participating in United Way’s Worldwide Day of Action every day in June.

During the entire month, help us stock participating agencies’ supplies of personal hygeine products for people in need. Bring your donated hygeine items to the Chamber office, and we will get them to United Way. 14

Help us fill up our lobby during this hygeine drive!

by Marty Stanley, National Speaker, Author and Consultant

June 2015

The New Normal: Four Easy Steps to Holding People Accountable

Business Outlook

Lots of managers espouse the importance of holding people accountable. But truth be told, most avoid it like the plague. Fear of not being “fair,” fear of appearing heavy handed, fear of not being liked.

It’s time to stop the hand-wringing and get down to basics.

First, use the job description as your main source for accountabilities. Use it as the basis for hiring or promoting people into a position. It’s an objective way to screen candidates and assure they will have the skills and experience to do the job. Ask for specific examples of how they have performed these functions in the past. Remember, the job description provides the major accountabilities. It is not a procedural “how-to” document.

Share the job description with the incumbent so they know their accountabilities.

Verify that there is agreement about the major accountabilities and let them know this will be used for training, coaching and performance feedback.

Because the job description is focused on job accountabilities, other job descriptions can be used to assist people who want to expand their skills, responsibilities or explore other opportunities.

Second, have KPIs: Make sure you have objective ways to measure and monitor key performance indicators (KPIs) and communicate those methods to the people performing the jobs. KPIs need to be aligned with strategic objectives and initiatives, and involving the incumbent in the process of identifying ways to monitor and measure success will ensure more buy-in than if KPIs are handed down from “on high.” Follow though by providing feedback about performance. Successful managers know it’s their job to manage both people and processes.

They communicate expectations, monitor the key performance indicators to assure things are on track and communicate information on a timely basis.

It’s important that employees have the opportunity to provide input and feedback if the measures or KPIs aren’t realistic or relevant and why.

After all, they are the ones doing the job, know it best and want to do a good job.

Third, stop overcompensating for underperformers. Here’s the deal: Holding people accountable isn’t always easy, particularly with people who are under-performing. Sometimes managers think it’s easier to do the work themselves, or they can do it better, or it will take less time than to train and monitor and coach someone else.

The question then becomes, is it easier to do your work as a manager and their work, or to hold them accountable? Unless you are willing to communicate expectations, provide the resources for people to do their jobs and hold your people accountable, you’re the one who is under-performing and not accountable.

Fourth, accountability is a two-way street. Remember that employees have to be accountable for their own performance. If a manager provides clear expectations, timely and objective feedback and opportunities for coaching or training to improve, then it’s up to the person to be accountable for the results produced. It then becomes their choice to be accountable.

For accountability to be the new normal, organizations must align human resource and operational policies and practices with strategic objectives. That means having a good performance management system, the right compensation and reward structures, and training and development opportunities in place to support job performance and corporate objectives.

The result will be alignment, integrity and effectiveness.

That’s accountability. That’s success. That’s the new normal.

Marty Stanley is a national speaker and consultant on personal and organizational change. Her new book “From Type A to Type T: How to Be a Transformational Leader in a Bottom-Line World,” was released this 15 spring.

June 2015

Business Outlook

Creating Your Competitive Advantage

By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU

According to W. Edwards Deming, “Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them.” The key to obtaining profit is to having a sustainable competitive advantage.

A competitive advantage is a unique benefit that your company offers your primary customers (i.e. target markets) that differentiates you from your competitors (i.e. fast service, high client retention, open 24/7, high referral rate, well trained and knowledgeable employees, innovative technology, etc.). A competitive advantage enables your company to create superior value for its target markets and higher profits.

Ask yourself, who are your best customers and what are you doing to satisfy their needs? Who are your competitors and what are they doing to satisfy customers’ needs?

Your strategic plan and the success of your business will depend upon your ability to gather competitive intelligence on a continual basis, analyze your competitors, plan on how you can effectively deal with them, and then take action. Remember, it’s all about the customers’ perception of your company and your competitors. Your customers’ “perceptions” are “reality” to them. Customers will usually buy from the company they believe will best meet their needs (i.e. selection of products/services, hours of operation, customer service level, convenient location, expert advice, good website, credit card acceptance, etc.).

Discover your company’s image in relation to your competitors in the marketplace. This is referred to as your “position” in the marketplace. You will need to carefully analyze your customers’ view of your company and your competitors. During this process

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consider what your company does better than your competitors, what the competitors do better than your firm, and what you can do to overcome the competition.

Consider using the following steps to analyze your competition: 1. Research information about your competitors by using the Internet. Check out their websites to see what type of new or existing products/services they offer, certifications, trade organization endorsements, etc. Read customer comments in industry-related blogs. Examine product/service reviews and ratings.

2. Talk to your competitors’ salespeople, distributors, customers and employees. Look for ways to improve your company.

3. Survey your current and former customers about their opinions of both your company and your competitors. Get your sales force or employees to gather information from customers and prospective customers. Ask your customers to tell you what their best and worst experiences have been in dealing with your company. Ask them what they would like to see changed in your company.

4. Examine your competitors’ advertising and promotional techniques. Watch, listen and read your competitors’ advertising messages.

5. Shop your competition. Visit and purchase from their store, website, etc., to better understand their methods of operation, products and services.

You need to track the preferences of your target markets regularly by staying in constant contact with them and altering your products/services accordingly.

Continue to stay in touch with changing preferences by informal face-to-face discussions, in-store surveys and feedback requests in your store or on your website.

This process of gathering competitive intelligence will enable you to determine the competitive strengths and weaknesses of your company in comparison to your competition; carefully examine the opinions of current and former customers; refine your company’s competitive advantage and image; and then target new prospects and increase your profitability by advertising your competitive advantage.

Teeter Insurance Agency

June 2015

Business Outlook

Since 1979 Missouri, Oklahoma and Kansas "REST ASSURED WHEN YOU INSURE WITH TIA, YOU GET PLENTY OF TLC" Linda S. Teeter, LUTCF

www.lindateeter.com 1321 S. Illinois Avenue, Joplin, MO 64801 wk. (417) 781 4820 • fax: (417) 781 7187

Audio / Video Systems Pro Audio Equipment Camera Systems Healthcare Communications

Elite Commercial Audio/Video Sales & Service Toll Free: 800-621-5256 Local: 417-869-0770 aaius.com proaudiosuperstore.com 2120 S. Roosevelt Suite 3 Joplin, MO 64804

Join us for this exciting quarterly event where members can get involved and connect with other members and build their network in a fun and energetic environment. This is a guided event. Due to the structure of the format, we ask that attendees arrive on time and plan to stay for the entire event in order to achieve the optimal experience. RSVP at www.joplincc.com or call 417.624.1996.

320 East 4th St. Joplin, MO

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June 2015

Business Outlook

Serve on a City of Joplin Board or Commission Whatever your interest, the City probably has a place for you to serve. Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply. Find the complete list of boards and commissions, and the online application form, at www.joplinmo.org under the “Government” tab.

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

HOW TO WRITE A SUCCESSFUL BUSINESS PLAN June 2 (Tuesday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $39 STARTING A SMALL BUSINESS: THE FIRST STEPS June 4 (Thursday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $29

MICROSOFT EXCEL LEVEL 1 June 9 (Tuesday), 1:30-4:30 p.m. and June 11 (Thursday), 1:30-4:30 p.m.

Location:: Plaster Hall, Room 320, MSSU Cost: $119 UNDERSTANDING FINANCIAL STATEMENTS June 18 (Thursday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $49

MICROSOFT EXCEL LEVEL 2 June 23 (Tuesday), 1:30-4:30 p.m. and June 25 (Thursday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 320, MSSU Cost: $119 Find the full schedule of workshops at www.mssutraining.com.

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First Friday Coffee

Friday, June 5 7:30-8:30 a.m.

Sponsored by and located at Mercy Hospital Joplin Mercy Cancer Center 100 Mercy Way

RSVP by June 3 at www.joplincc.com or 417.624.1996.

Presented by

Business After Hours

Save the Date!

June 2015

Business Outlook

Leadership Joplin 2015 Graduation Thursday, June 25

Business EXPO 2016 Open Registration Friday, June 26

Hot Links Annual Golf Tournament Friday, August 21

THANK YOU!

Presenting Sponsor

Tuesday, June 16 5:30-7 p.m.

US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!

Sponsored by and located at Qdoba Mexican Grill 3102 East 7th Street, Suite 100-B

RSVP by June 12 at www.joplincc.com or 417.624.1996.

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