Joplin Business Outlook - May 2020

BUSINESS OUTLOOK M

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MAY 2020 PRESIDENT’S MESSAGE PAGE 3

THANK YOU, HEALTHCARE HEROES PAGE 4-5

RESPONDING TO COVID-19 PAGE 6-9

CHOOSE JOPLIN PAGE 10

OUR MEMBERS ANNOUNCE PAGE 12-13

MOKAN:

WORKING ON BEHALF OF CITIES PAGE 14

SUGGESTED BUSINESS RE-OPENING GUIDELINES PAGE 20

…more announcements and opportunities inside!

5 LEVEL SPONSORS S T A R

BOARD OF DIRECTORS 2020-2021 EXECUTIVE COMMITTEE Kelli Perigo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chairman of the Board

PARTNERSHIP

Jeremy Drinkwitz . . . . . . . . . . . . . . . . . . . . . . . . . . Chairman Elect of the Board

PLATINUM LEVEL

Jerrod Hogan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Past Chairman of the Board

City of Joplin

Todd Chenault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Treasurer

Downstream Casino Resort

Betsy Kissel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Co-Vice Chairman Economic/ Workforce Development Services

Freeman Health System

DIRECTORS

Liberty Utilities Stronghold Data LLC

EX-OFFICIO DIRECTORS

Melodee Colbert-Kean Mark Johnson

John Bartosh

Dr. Melinda Moss

Brandon Davis

Julie Larson

Jim Dalrymple

Bill Reiboldt

Vickie Dudley

Dr. Alan Marble

Nick Edwards

Dr. Laura Rosch

Chad Greer

Matt McConnell

Mike Gray

Gary Shaw

Rick Grise

Katrina Richards

Dr. Brad Hodson Melissa Smith

Jacqueline Hackett

Dustin Storm

Kayla McCollum

CHAIRMAN LEVEL Arvest Bank Joplin Globe Publishing Company KODE-TV/KSNF-TV Mercy Hospital Joplin

Jacqueline Hackett

Missouri Southern State University AMI Radio Group

CHAMBER STAFF

Show Me The Ozarks Magazine

Toby Teeter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . President

Southwest Missouri Bank

Tonya Sprenkle . . . . . . . . . . . . . . . . . . . . . . Chief Financial Officer/Vice President

U.S. Bank, N.A.

Lisa Kelly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Executive Assistant Debby Chaligoj . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Finance Manager Erin Slifka . . . . . . . . . . . . . . . . . . . . . . . Marketing & Public Information Manager

PRESIDENT LEVEL

Alyssa Brown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Content Writer

BKD CPAs & Advisors

Grace Sitton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Graphic Design

Community Bank & Trust (CBT)

Stephanie McGrew . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special Events Manager

KOAM-TV/FOX 14 – KFJX

Reggie Powers . . . . . . . . . . . . . . . . . . . . . . . . . . . Membership Sales Strategist

SNC Squared

Loni Smith . . . . . . . . . . . . . . . . . . . . . . . . Director of Small Business Incubation

Weed Whackers, Inc.

Ashton Chapman, PhD . . . . . . . . . . . . . Director of Equity, Diversity and Inclusion

DIRECTOR LEVEL General Mills

Tony Robyn . . . . . MOKAN Partnership Director of Business Attraction & Retention Lea Schroer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administrative Assistant

Lakeland Office Systems, Inc.

Debra Anderson . . . . . . . . . . . . . . . . . . . . . . . . . . . . Program Services Assistant Gary Shipman . . . . . . . . . . . . . . . . . . . . . . . Facilities Maintenance Coordinator Patrick Haase . . . . . . . . . . . . . . . . . . . . . . . . . . . Facilities Maintenance Assistant

FIND US AT:

Joplin Area Chamber of Commerce 320 E. 4th Street, Joplin, MO 64801 (P) 417.624.4150 (F) 417.624.4303

www.joplincc.com /joplinchamber /joplinchamber

General Mills Motive Matters Sparklight

BUSINESS OUTLOOK

The Joplin business community is resilient, resourceful, and caring. The COVID-19 pandemic has brought us numerous tales of heroism and moxie.

Our frontline healthcare professionals are putting themselves in the path of the virus during this unprecedented crisis. Our local bankers are working day and night to process as many SBA loans as possible before the funding runs out. Our local manufacturers are pivoting into personal protective equipment production for our community. Local retailers and restaurants are transitioning to delivery, carry-out, and Internet sales. Both Liberty Utilities and the Community Foundation of the Ozarks awarded grants to fund COVID emergency response efforts. The JACC Foundation, KCUMB, and the Joplin Regional Community Foundation funded a 52,000 unit mask order, with the Chamber staff distributing thousands of masks to senior care facilities, home healthcare workers, law enforcement agencies, and essential workers. Also, the Joplin business community donated pallets of snacks and beverages to our healthcare heroes to show its appreciation.

There will be difficult weeks ahead for all of you. Please reach out to your Chamber if we can be of assistance. We will work hard to get the resources and information you need to navigate these challenging times. God speed.

MAY 2020

PRESIDENT’S MESSAGE

Toby Teeter President Joplin Area Chamber of Commerce President MOKAN Partnership

Joplin Area Chamber of Commerce Grow with Google Partner Manage Your Business Remotely

in Times of Uncertainty

Grow with Google Partner is offering a tune in to a special livestream for small businesses:

Discover tools, tips and resources to help you manage your business remotely during the COVID-19 crisis. Learn how to update critical business information online to keep customers informed, and how to host virtual meetings and events. We’ll also share the latest resources from Google and other partners to help support small businesses.

Manage Your Business Remotely in Times of Uncertainty.

Audience: Small Businesses, Non-Profits Products: Google My Business, Google Ads, Google Meet, and YouTube

Interested in learning about tools like Google My Business, Google Ads, Google Meet, and YouTube? RSVP to tune in today: g.co/grow/smallbizlivestream.

You can ask questions live during the event on Twitter by using #smallbizlivestream.

11:00AM PT / 12:00PM - 1:00PM ET Wednesday, May 6, 2020 RSVP to tune in: g.co/grow/smallbizlivestream Ask questions live on Twitter by using #smallbizlivestream

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER METROPOLITAN STATISTICAL AREA Employment Rates (Non-Seasonally Adjusted)

MARCH 2020 AREA

FEBRUARY 2020

LABOR FORCE

EMPLOYMENT

UNEMPLOYMENT

JOPLIN, MO METROPOLITAN STATISTICAL AREA

85,407

81,930

3,477

JOPLIN-MIAMI COMBINED STATISTICAL AREA

99,465

95,604

3,861

RATE

LABOR FORCE

EMPLOYMENT

UNEMPLOYMENT

4.1% 85,463

82,727

2,736

3.9% 99,442

96,296

3,146

MARCH 2019 RATE

LABOR FORCE

EMPLOYMENT

UNEMPLOYMENT

RATE

3.2% 84,653

81,834

2,819

3.3%

3.2% 98,801

95,488

3,313

3.4%

MSA is comprised of Jasper and Newton Counties. Information is drawn from the U.S. Bureau of Labor Statistics.

Ottawa County, OK (Miami) was added to the two-county Joplin Metropolitan Statistical Area after the last census due to commuting patterns.

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BUSINESS OUTLOOK MAY 2020

Joplin Area Chamber of Commerce Gathers Snack Donations for Area Hospitals The Joplin Area Chamber of Commerce has coordinated a community wide effort to collect prepackaged snacks and beverages to support local healthcare workers.

“We want to thank our doctors, nurses, technicians, transporters, EMTs, pharmacists, and everyone who supports patient care for rising to the occasion in this unprecedented crisis,” explains Toby Teeter, President and CEO of the Chamber.

Several area organizations and businesses, including Ajinomoto Foods North America, The Salvation Army, Standard Transportation Services, Southwest Missouri Bank, Bright Futures, Owens Corning, Darlington Snacks, Culligan Water - Joplin, Missouri Southern State University, Christ’s Church of Oronogo, Ozarks CocaCola Bottling Company, and the Joplin and Webb City Wal-marts, donated to help those on the frontlines of the coronavirus outbreak.

All of the contributions were divided evenly between Mercy and Freeman Hospitals and delivered

by Chamber staff on April 14.

“Community support is extremely important during this time,” says Peggy Fuller, Vice President of Marketing with Southwest Missouri Bank. “We’re grateful to be a part of such a supportive network of businesses and organizations that are willing to come together to help our healthcare professionals.”

The Chamber plans to continue this effort throughout the duration of the city- and state-wide shelter-in-place orders.

Those interested in making contributions to this effort can contact lisa@joplincc.com or 417.624.4150.

———————————————————————— Our Mission: To improve the economic prosperity and quality of life in the Joplin region; and to be the principal advocate for, and provider of services to, its business community.

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BUSINESS OUTLOOK As the COVID-19 pandemic continues, we as a community should not only support the wellbeing of ourselves, our friends, and our families, but of our local healthcare workers as well.

Over 18 million healthcare workers are on the frontlines, battling the coronavirus as it spreads throughout the nation. They are taking extra precautions by wearing protective equipment to prevent contracting the virus, but they cannot shelter in place with their loved ones or stay six feet away from sick patients.

They are putting themselves in the path of this virus – in Joplin and around the world – during this unprecedented crisis.

On April 9, the Centers for Disease Control and Prevention (CDC) reported that almost 9,300

MAY 2020

Thank Our Healthcare Heroes

healthcare workers had contracted COVID-19 – 11% of all cases in the U.S. But the CDC has also stressed that these numbers are most likely a severe undercount because the survey population represented less than a fifth of all cases nationwide and 84% of those surveyed did not state whether they were a healthcare worker or not.

Some states are trying to collect more accurate data, like Ohio, Rhode Island, Minnesota, and Iowa, who have all reported that between 2028% of cases are contracted by healthcare workers. And these numbers are expected to rise.

Additionally, the impact on the mental health of those on the frontlines is unknown. New studies in China are showing higher percentages of depression, anxiety, insomnia, and distress in healthcare professionals in the wake of the coronavirus.

Personnel in hospitals, clinics, and testing sites across the Four States and the country are putting themselves at risk, physically and mentally, to help us. We should do our best to support them, too.

At every opportunity, please thank our doctors, nurses, technicians, transporters, EMTs, pharmacists, and everyone who supports patient care for rising to the occasion and caring for our most vulnerable populations.

They are caring for us like never before. Let us help care for them.

Celebrating 587 Seniors in Joplin, MO Information from the Senior Row Facebook Page

As a way to recognize seniors who were unable to have a traditional end to their senior year, members of the community have come together to launch Senior Row 2020.

From May 1 - May 30, signs will be displayed along Campbell Parkway in Joplin. Each individual senior will have a sign that displays that individual’s name along with the school from which they are graduating.

Seniors from Joplin High, McAuley Catholic High, Thomas Jefferson Independent Day School, and College Heights Christian School will be represented.

Families will be able to pick up their senior’s sign the weekend of May 30th.

Volunteers will be needed to help pick up the remaining signs.

This project would not have been possible without the help of these generous sponsors, Missouri Southern State University Newton’s Jewelers All Seasons Sign Company Import Warehouse AMI Radio Group Pro 100 Inc. Realtors ShowMe The Ozarks Magazine The City of Joplin Mauve - Modern Marketing Solutions Dr. James Boyle Erin Cornell Mike & Virginia Gray

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BUSINESS OUTLOOK MAY 2020

Reopening Joplin The Joplin Area Chamber of Commerce is dedicated to supporting our community as regional businesses are impacted by the coronavirus (COVID-19) pandemic. The following information is to help local businesses prepare safe working environments as we reopen the economy.

This information and resources are also available on our website, Responding To COVID-19 (https://joplincc.com/ responding-to-covid-19/).

REBUILDING & REOPENING JOPLIN On Monday, May 4, the City of Joplin will be in “Phase 2 – Recovery.” During this phase, we are taking steps to reopen and recover, while still practicing various measures to slow the spread of COVID-19.

IMPORTANT: Businesses in the City of Joplin MUST comply with the City of Joplin recovery plan AND the State of Missouri recovery plan.

CITY OF JOPLIN n RESPONSE AND RECOVERY PLAN n UPDATED CITY OF JOPLIN ORDINANCE n If you have questions on how this plan impacts your business CONTACT the City of Joplin.

STATE OF MISSOURI n Show Me Strong Recovery - PHASE 1 GUIDANCE & FAQ n Return To Work Resources For Your Business n Missouri Chamber & Industry developed RETURN TO WORK GUIDELINES that ecommends best practices to assist businesses in their efforts to create safe workplaces for their employees and customers.

OCCUPATIONAL SAFETY & HEALTH ADMINISTRATION OSHA has put together this guide for businesses to prepare the workplace to assist in reducing the spread of COVID-19.

Visit the Chamber member directory to get connected with companies that can provide additional deep cleaning services, supplies, or trainings that comply with OSHA regulations. n CLEANING SERVICES – COMMERCIAL n CLEANING SERVICES – COMMERCIAL & RESIDENTIAL n JANITORIAL EQUIPMENT & SUPPLIES n SAFETY SUPPLIES 6

n OSHA REGULATIONS

MAY 2020

BUSINESS OUTLOOK

COVID-19 Testing Site in Joplin Joplin Athletic Complex: 3301 W. 1st St., Joplin, MO 64801 At a time when COVID-19 testing is critical to the pandemic response, we want you to know there is a drive-through testing site opening on April 30 available to anyone who may be exhibiting symptoms of the virus. In addition, the site is available to all health care workers and first responders, whether or not they are exhibiting symptoms. We know they are on the front lines of this pandemic and may be exposed to COVID-19 while keeping our communities healthy and safe. We are grateful and humbled by their efforts during this unprecedented time.

Please find information below regarding the testing site and how to schedule an appointment.

What:

A drive-through COVID-19 testing site located at the Joplin Athletic Complex, 3301 W. 1st Street, Joplin, MO 64801 will open on Thursday, April 30, to all healthcare providers and first responders and anyone who is exhibiting symptoms of COVID-19, at no cost to the individual. All appointments will be drive-through observed, self-collection in the Athletic Complex parking lot. To be tested, individuals must schedule an appointment through eTrueNorth at www.DoINeedaCOVID19test.com, which will screen individuals to ensure they meet CDC eligibility for testing. If individuals have difficulty scheduling an appointment, they can call 800-635-8611. The testing site is supported by Walmart, eTrueNorth and state and local officials.

Who: n All first responders and healthcare providers and anyone who is exhibiting symptoms of COVID-19.

n For more information on testing eligibility, please see CDC guidelines: https://www.cdc.gov/ coronavirus/2019-ncov/downloads/priority-testing-patients.pdf.

When: n The drive-through testing site will open on April 30, 2020 and will be open daily from 9 a.m. to 4 p.m., weather permitting.

n Please arrive no more than 10 minutes before your appointment time.

Where: n You must first qualify for COVID-19 screening and schedule an appointment, starting April 29, at: www.DoINeedaCOVID19test.com

n Joplin Athletic Complex, 3301 W. 1st Street, Joplin, MO 64801

n PLEASE NOTE: Testing is not available inside any Walmart store.

HOW TO USE A QR CODE Step 1: Download a QR code reader app or use the camera app Step 2: Position your phone so the QR code appears in the digital viewfinder Step 3: Launch the code

What to n The testing site will require an appointment through eTrueNorth’s online site (www.DoINeedaCOVID19test.com). bring/ You will receive an appointment confirmation that you will need to have on hand when you arrive on-site. things n In addition, please make sure to bring your insurance card and valid photo ID for proof of identity. to note: n Those being tested will need to stay in their cars for verification of eligibility criteria, ID check and sample self collection. For the safety of all those on-site, the test site is not able to service those who walk up.

n Individuals being tested will perform a self-administered nasal swab in their car with a healthcare provider observ ing them. Directions will be provided in the confirmation email after scheduling the appointment and on-site.

n It’s important to take care of yourself and monitor your symptoms closely. If your symptoms do not improve or you develop new or worsening symptoms, seek medical attention right away. Do not wait to receive your results.

Results: n Individuals will be able to access their results on www.DoINeedaCOVID19test.com. They will receive a text and/or email notification when their COVID-19 test results are available.

n Average turnaround time is approximately 24 to 48 hours from the day of collection.

n While individuals who are tested are awaiting results, please follow CDC guidelines and take steps to help prevent the disease from spreading to people in your home and community.

n Individuals experiencing symptoms should self-isolate while waiting.

If you have any questions regarding your scheduled appointment, please call 800-635-8611.

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BUSINESS OUTLOOK MAY 2020

TAKING CARE OF BUSINESS:

Will the Pandemic Alter Your Business Strategy?

With millions affected by the unprecedented coronavirus (COVID-19) pandemic, businesses across the country are adjusting to comply with lockdown orders and new mandates.

This includes some local businesses that had to change their operations, including expanding their business models to include e-commerce, after their brick-and-mortar storefronts closed in the wake of stay-at-home orders.

Joplin’s Empire Market was one of many organizations that made the transition to an online store and curbside pickup just a few days before Joplin’s stay-at-home order took effect.

“We’re about to open up a whole new chapter in the story of the Empire Market,” their team wrote in a Facebook post on March 30. “Starting this week, we are transitioning to online orders and curbside pickup only, for the duration of the COVID-19 outbreak.”

Meanwhile, due to social distancing mandates, many companies began implementing office-wide remote work policies.

“We had Zoom fully implemented, as well as a project management tool called Workamajig, which allowed us to all work from home and stay connected weeks ahead of the Joplin shelter-in-place order,” says Garret Jeffries, Managing Director of Stealth Creative.

Similarly, CFI’s office staff began working from home to practice social distancing.

“COVID-19 has definitely taught us how to operate our business differently and probably more nimbly than we have in the past,” explains Greg Orr, President of CFI. “But we continue to stay focused on safety and that is why most of our office staff are working from home.”

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This has been a common transition across the country.

An MIT study conducted in April found that 34% of Americans who had been working in a traditional office in March were working at home the following month.

Taking into account the 15% of the workforce that already worked remotely before COVID-19, almost half of the U.S. was working from home in April. And some employers are looking to continue this practice even after the pandemic is over.

Jeffries says that Stealth Creative is impressed by the smooth transition to remote work and is considering expanding its options so employees can choose to work from home on Fridays. And according to Orr, CFI is planning to review remote work options for some departments once the pandemic ends.

While the future remains uncertain in terms of the lasting effects of the pandemic, it is becoming clear that the coronavirus will make a lasting impact on the way everyone does business, and that everyone will have to adapt as the situation evolves.

“We think all business will see changes to a certain degree,” says Orr. “It will be an ever-changing target as we progress through the next few years, and probably the best thing we can do is try to be patient and flexible.”

MAY 2020

BUSINESS OUTLOOK

LOST YOUR JOB?

You can still get health coverage on the Marketplace.

by TREVOR CROLEY, Croley Insurance and Financial

The COVID-19 pandemic has created unprecedented anxiety and worry over the threat of contracting the virus, but it has also ushered in a fresh wave of concern for many Americans who find themselves fired or laid off and in need of essential health insurance benefits.

If you lost your employer-based health coverage, the good news is you now qualify for coverage under the “Special Enrollment Period” on the Marketplace through Healthcare.gov, and you will not have to wait until the annual enrollment period to get insurance, which typically begins November 1. You have 60 days from the day you lost coverage to enroll in an Affordable Care Act (ACA) plan. Keep in mind, job loss through any mode (resignation, lay-off or termination) is a life event that qualifies you to seek coverage through the Marketplace via Healthcare.gov. In addition, you may also qualify for free or low-cost coverage through Medicaid.

According to Healthcare.gov, it’s your household size and income, not your employment status, which determines what health coverage you’re eligible for and how much financial assistance you’ll receive. Your unemployment compensation counts as income, and you will need to report it on your application.

HOW DO I ENROLL OR FIND OUT IF I’M ELIGIBLE FOR A MARKETPLACE PLAN?

Generally, a local professional can sit down with you and assist in guiding you through the enrollment process, or you can go directly to Healthcare.gov. When you complete the Marketplace application, you will learn more about your plan options, prices, and if you qualify for premium tax credits to save on deductibles, co-payments, etc.

For the application, in addition to Social Security numbers and dates of births, you will need to provide: 1. A letter from your previous employer or the insurance company showing the date coverage was canceled and the names of those covered; and 2. Your household size and estimated income.

Once enrolled, you may be asked by the federal government to submit additional information on wages or immigration status.

WHAT ABOUT COBRA?

COBRA is certainly an option for people who were considered a full-time employee, but now find themselves unemployed due to termination, a lay-off, or resignation. However, the most important thing to consider is that if you choose COBRA, you negate the Marketplace coverage and you must wait until the annual open enrollment period to acquire coverage through Healthcare.gov.

If a group cancels its insurance coverage entirely, as some businesses – particularly restaurants – have been forced to do during this economic downturn, COBRA benefits will not be offered to those employees. An ACA plan is typically the best option for affordable health coverage that provides the essential benefits during this particularly worrisome time of treating or mitigating the spread of COVID-19.

CAN I GET A SHORT-TERM PLAN?

For those that do not opt for a Marketplace plan, another possibility is purchasing a short-term plan, which can provide coverage from 1-12 months. Depending on your health and age, these plans can offer cost savings and get you covered quickly if your unemployment phase is only temporary. The important thing to keep in mind with short term plans is that they are medically underwritten. This means that pre-existing conditions, maternity, and mental health will most likely not be covered.

Those applying must be approved after answering health questions.

If there is any positive news to emerge from this health crisis, it is that you do have options available when it comes to getting health insurance. In times like these, it’s hard to imagine being without coverage.

——————————————————————————————————————————————————————————————— Croley Insurance and Financial is a member of the Joplin Area Chamber of Commerce. Visit the Chamber Benefits page for a listing of other member businesses that offer similar services.

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BUSINESS OUTLOOK MAY 2020

Joplin Area Chamber of Commerce Launches . . .

Formal Submission for the Newest Tesla Manufacturing Facility Announced The Joplin Area Chamber of Commerce is excited to announce the launch of ChooseJoplin.com.

Through an economic development contract with the City of Joplin, the website was created to elevate Joplin’s online digital presence and grow the community by advertising the region’s opportunities to both individuals and businesses looking to relocate or expand.

The site has a page dedicated to the economic development package offered to Tesla, which is currently looking to expand to the Midwest with a new cybertruck gigafactory. Joplin is offering a $1 Billion package of incentives and savings, summarized on choosejoplin.com/tesla.

Additionally, the largest employers in the area will use Choose Joplin as a recruitment and retention tool, directing potential employees to the site during the hiring process.

The website tells Joplin’s story and features local entrepreneurs and business owners. Highlighting quality of life attributes that exist in Joplin gives potential residents a feeling for the community.

“Our target demographic are millennials and Generation Z. These are young professionals in their twenties and thirties, who now make up the majority of our workforce,” explains Toby Teeter, President and CEO of the Chamber. “By strengthening the Joplin brand and using data-driven marketing, we are engaging, attracting, and retaining this crucial age group.”

America’s young workforce is not the sole target of Choose Joplin’s marketing. Corporations and companies that are new to the area are also a focus of the site.

“The Choose Joplin website is another outlet to engage with companies, like Tesla, to tell the Joplin story,” adds Teeter.

Choose Joplin is live and may be viewed at https://www.choosejoplin.com/ To learn more, please contact Erin Slifka at erin@joplincc.com or at 417.624.4150.

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———————————————————————————————————————————————————————————————

Our Mission: To improve the economic prosperity and quality of life in the Joplin region; and to be the principal advocate for, and provider of services to, its business community.

MAY 2020

BUSINESS OUTLOOK

Joplin Business Outlook will be moving to a new online format beginning in June. This means that any announcements, articles, or updates you submit will be part of the featured content on our website, joplinbusinessoutlook.com. Your announcement(s) will be featured on the site for 30 days. After 30 days, the stories will be archived and searchable on the site.

If you have information that you would like to share with Joplin’s business community, submit your content to info@ joplincc.com. This could be announcements about new hires, job promotions, expansions, and/or information on best practices for your industry. Once your news items have been approved in our office, they will appear online within one business day after submission.

Please submit any photos that you would like to have posted along with your news. We will only accept photos with a 1920 x 1080 ratio.

Questions and concerns can be directed to info@joplincc.com.

We look forward to hearing from you!

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BUSINESS OUTLOOK MAY 2020 12

Guaranty Bank is pleased to announce that Cynthia Olmstead and Jessica Meredith both recently received promotions, while Cheryle Finley has joined the bank.

Olmstead, who joined Guaranty Bank in August 2019 as a retail banking officer for the bank’s McClelland Boulevard location in Joplin, will also serve as the retail banking officer for the bank’s Joplin 32nd Street banking center. Olmstead, who has more than a decade of retail banking experience, will manage both locations. Jessica Meredith, who joined Guaranty Bank in September 2019 as a branch banking representative, will help Olmstead run the 32nd Street location as its new assistant retail banking manager. Meredith has nearly seven years of banking experience, starting her career as a teller with Bank of Sullivan in Lake of the Ozarks before promotions to private banker and corporate services banker. “Cynthia has been an excellent addition to our retail banking team in Joplin and will continue to be a great leader for both banking centers,” said Retail Banking Group Manager Becky Purinton. “Plus, it’s always exciting to promote from within. Jessica has shown tremendous customer service since joining Guaranty Bank and has a bright future ahead of her.”

Additionally, Cheryle Finley recently joined Guaranty Bank as a community banking representative. Finley has more than 35 years of banking experience, most recently at Simmons Bank. She began her banking career as a teller and has been a branch manager at Simmons, Commerce Bank and Bank of America. She is also formerly an accounting clerk for MSW, Inc., a court clerk for the Carthage Police Department, and has written a weekly food column for The Joplin Globe for the past 19 years. “Cheryle brings an extraordinary depth of experience and banking knowledge to Guaranty Bank,” Purinton said. “She’s very involved in a number of area civic organizations and her exceptional customer service skills will help us continue to not just meet but exceed the needs of customers in and around Carthage, Joplin and Neosho.”

—————————————————————————— Guaranty Bank is also pleased to announce that Fred Osborn was recently named a commercial relationship manager. Osborn joined Guaranty Bank in 2019 as a vice president and business development officer. He has more than 35 years of banking experience, beginning his career in 1985 with Howard State Bank in Howard, Kan. He joined Commerce Bank in 1992, Equity Bank Southeast Kansas in 2016 and U.S. Bank Wealth Management in 2017, where he was vice president and managing director. Osborn will office out of Guaranty Bank’s 3016 McClelland Blvd. location in Joplin. “Guaranty Bank is fortunate to have someone with Fred’s significant banking background,” said Jeff Williams, President/Joplin Region. “Fred is dedicated to community service and building relationships, which is something we truly value as we continue to position the bank as a market leader in commercial banking.” Osborn holds a bachelor’s degree from the University of Kansas and is a graduate of the Graduate School of Banking at Colorado in Boulder. He is very active in the Joplin and Carl Junction communities, serving as the chairman of the Carl Junction Schools Foundation as well as a board member of the Joplin Rotary Club, the Joplin Regional Community Foundation and the Community Clinic of Southwest Missouri.

OUR MEMBERS ANNOUNCE PRESENTED BY…

—————————————————————————— Kansas City University (KCU) recently announced the appointment of Linda C. Niessen, DMD, MPH, MPP, to the position of dean of the College of Dental Medicine, slated to open in fall 2022 on the Joplin, Missouri campus. Niessen comes to KCU from Nova Southeastern University College of Dental Medicine in Fort Lauderdale, Florida, where she served as dean and professor. Prior to that, she was vice president and chief clinical officer for DENTSPLY International, an industry leader in dental manufacturing, technology and innovation. Prior to her leadership role in the dental industry, she served as professor and chair of the Department of Public Health Sciences at Baylor College of Dentistry in Dallas, Texas (now Texas A&M College of Dentistry). While at Baylor College of Dentistry, she worked with the University of North Texas College of Osteopathic Medicine where she served as codirector of the joint geriatric medicine and dental fellowship program. Niessen’s career also includes work in the public service sector as well as geriatric dentistry. As dean, Niessen will oversee the development of all academic, research and service activities and administration of the dental college. Her primary responsibilities include direction and leadership for all program components, including the oversight of the dental college’s compliance with accrediting bodies; recruitment of college faculty; development and implementation of the didactic and clinical curriculum; recruiting students; and serving as the school’s primary liaison to develop partnerships with the region’s oral health community. Niessen earned her Doctor of Dental Medicine (DMD) degree from the Harvard School of Dental Medicine. She also holds a Master of Public Policy (MPP) degree from the John F. Kennedy School of Government at Harvard University, a Master of Public Health (MPH) degree from the Harvard School of Public Health and a Certificate of Residency in Dental Public Health from the Harvard School of Dental Medicine. Niessen says she expects to feel at home in Joplin, as she has close ties to the Midwest. Her husband, John Lonergan, is a physician and native of Kansas. They have two sons: one who is an oral and maxillofacial surgeon on the faculty at the University of Missouri-Kansas City; the other who is an ear, nose and throat surgeon in practice in Palo Alto, California.

—————————————————————————— Now more than ever, Panera wants to help make good eating—and clean food—accessible to all. Panera recently

announced the launch of Panera Grocery, a new service enabling guests to purchase high-demand pantry items such as milk, bread and fresh produce alongside their favorite Panera soup, salad or sandwich. Leveraging the Panera supply network of clean ingredients, Panera Grocery is easily ordered on the Panera app or website and is available via contactless delivery, Rapid Pick-Up®, Drive-Up and DriveThru, as well as through contact-free delivery via Grubhub.

Panera Grocery is easily ordered alongside your favorite Panera meal at participating cafes nationwide. Just select “Panera Grocery” in the Panera app or on the website, or find the “Panera Grocery” items on Grubhub, and add the items to your order. For MyPanera members, Panera Grocery orders will serve as a visit toward future MyPanera rewards. Items currently available on Panera Grocery include freshly baked breads & bagels; skim milk & 2% milk gallons (at participating cafes); Greek yogurt and yogurt tubes; plain cream cheese; and fresh produce, including apples, avocados, blueberries, red grapes, and vine ripe tomatoes. As with all of Panera’s offerings, Panera Grocery items are clean - free of artificial preservatives, flavors, sweeteners and colors from artificial sources. Panera Grocery is a separate, ingredients-based service operated out of Panera bakery cafes. Separately, you can find Panera at Home retail products at your traditional local grocer. Panera continues to take extraordinary steps to safely serve our communities during these trying times, and Panera Grocery is just one of many offerings Panera has created to help people with an easy, wholesome meal everyone will love. These include: • Serving our guests via only a “To-Go” model in all company cafes • New “Drive-Up” contactless curbside service • Contactless Delivery—your meal left at your front door, front desk or location of choice • Mindful Packaging, all to-go orders sealed for added protection

• Enhanced, rigorous cleaning & sanitization procedures in our bakery-cafes For more information on how we are supporting all our Panera family members during this time, or to order Panera Grocery, visit www.PaneraBread.com.

—————————————————————————— The coronavirus has reshaped our lives, but babies are still being born, some premature, some with illnesses and some with physical issues. Ronald McDonald House Charities of the Four States has been here for families for more than 20 years. And in these trying times we need your help more than ever. Our facilities have had to curtail regular services but are finding ways to still reach out to families. Please, with Mother’s Day approaching, consider making a donation to Ronald McDonald House in honor of, or in memory of, someone special. To donate, call 417.624.2273 or visit rmhjoplin.org.

—————————————————————————— Joplin Schools will be handing out 100 goody bags to new teachers over the summer months during orientations. They are looking for items that would be helpful for a new teacher like hand sanitizer, eye glasses repair kits, tissues, pens, pencils, lip balm, coupons, to-go menus, etc.

Any business that would like to have their items placed in those bags should contact Dorothy Alsenz at dorothyalsenz@ joplinschools.org by May 25.

—————————————————————————— George Washington Carver National Monument is still open at their normal operating schedule of 9:00 am to 5:00 pm daily. The visitor center is closed in accordance with CDC, state and local guidance; however, staff is available for security and safety. Bathroom facilities are available, and the heart of the park - the Carver trail - is still open for exercise, enjoyment and enlightenment. Although the Park staff miss the school groups, and events like “Art in the Park,” it is gratifying to meet a growing band of “trail heads” coming in.

They are planning for summer operations, and continue to provide a healthy, safe and inspiring environment for visitors.

MAY 2020

BUSINESS OUTLOOK

http://cca.joplincc.com/EvtListingMainSearch.aspx?afgm 13

BUSINESS OUTLOOK

MOKAN: Working on Behalf of Cities MAY 2020

The MOKAN Partnership works on behalf of cities, counties, and business and industry development interests across the seven-county, tri-state region of Missouri, Oklahoma, and Kansas. Our staff works closely with regional economic officers and partners from Lamar to Pineville, Columbus to Joplin and Carthage, and Miami to Pittsburg attracting and growing major business opportunities. For more information on what MOKAN does, or to support our efforts, contact Tony Robyn, Director.

JOPLIN COUNTS: 2020 Census

Prepared by Missouri Foundation for Health

Help Joplin Get Its Fair Share The 2020 Census is our chance to make sure the hard-earned tax dollars we send to Washington, D.C. make their way back to Missouri. For every adult and every child that is not counted in the Census, our state will lose $1,300 in federal dollars every year. That adds up to $13,000 per person over the next 10 years.

Joplin is currently at a 51.4% response rate, compared to Missouri at 50% and the US at 48.6%.

While this looks good, we are far below our 2010 census response rate of 80%. The 30% gap in response rate equals approximately $55 million dollars of federal funding.

When every Joplin resident is counted, we get our fair share of funding to pave our roads and rebuild bridges.

Our health care programs and community health centers get more funding to take care of our family, friends, and neighbors.

And our schools get important funding to take care of our kids.

The US Census has extended the deadline for collecting census from August 15 to October 31. Let’s remind our neighbors and co-workers about the importance of the 2020 Census.

Because Joplin Counts!

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MAY 2020

BUSINESS OUTLOOK

TLT Scholarship Winner Congratulations to Gracie Wood with Carthage High School.

She is the recipient of the General Mills $1000 Tomorrow’s Leaders Today scholarship. Gracie wrote an essay on Innovative Leadership and Community Involvement.

SPONSOR

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BUSINESS OUTLOOK MAY 2020 16

BUSINESS OUTLOOK MAY 2020

Business Best Practices in a Current and Post COVID-19 Environment

by KENNETH SURBRUGG, Director of the Center for Entrepreneurship at Missouri Southern State University

What an interesting time for small businesses. With the spread of the COVID-19 virus, small business owners have been thrust into this temporary reality of shut downs, temporary closures, uncomfortable requests, and the realization that this might last longer than what everyone originally hoped. COVID-19 has illuminated important practices necessary for all businesses. Here are a few of those practices that have been discussed with small business owners: 1. Know your business. Not just industry jargon but really understand your company’s sales, expense and cash flow cycles. Who are your main customers? How do you spend your money? What terms are you getting from suppliers, and what terms are you giving your customers?

2. Keep accurate records. If you received a loan from the CARES Act (Economic Injury Disaster Loan or Paycheck Protection Program), you will need to provide proof of how you spend this money. That means that you need to have accurate records – supporting documents to justify the expenses. From what is known at this time of writing, you will not be given an extension to provide supporting documents. And these documents need to be accurate – so it will take some time out of your schedule to ensure that these documents are accurate and ready to submit to the proper entity. And make sure that you have a set as backup.

3. Cash is regal. In such times as these, cash is regal. Maybe this is a good time to revisit your business plan and look at your business’s sources and uses of cash. Can you re-negotiate a planned purchase? Can you negotiate different terms? What can you do to keep cash now in the business?

4. Be involved – get engaged. How is your business’s social media? What is your messaging? How are you communicating with your customers and suppliers? How are you communicating with your community? If your business has temporary changes, do all of your online business listings (Google, FB, Instagram) reflect these temporary changes?

This COVID-19 disruption will end at some point. People will be allowed to gather in groups, travel, eat out, play, and work.

The above listed practices have a place in your business now and in the future. Take the time to know your business, keep accurate records, maintain cash, and be involved.

SMALL BUSINESS DEVELOPMENT CENTER MISSOURI SOUTHERN STATE UNIVERSITY | THE ROBERT W. PLASTER SCHOOL OF BUSINESS 3950 Newman Road, Joplin, MO 64801-1512 • Phone: 417.625.3128 • Fax: 417.625.9782

TRAINING EVENTS

Register at: www.mssutraining.com

Local and Statewide SBDC Event Calendars: n To see upcoming events from the Missouri Small Business Development Center at Missouri Southern State University Calendar of Events (button with link https://www.mssutraining.com/calendar-of-events) n Stay up-to-date with virtual events and training from the Missouri SBDC network.

Statewide Training Page (button with link https://sbdc.missouri.edu/training/on-site)

Upcoming Technology-Related Programs by the Kansas City SBDC: n Winning Federal Research Grants: SBIR/STTR (May 7): Take an introductory look at how to win Small Business Initiative Research (SBIR) and Small Business Technology Transfer Research (STTR) grants from federal programs that provide research and development funds for small businesses. n Pitching to Investors (May 20): Learn about what investors need to know and want to see before making an investment in a start-up. Presented by Michele Weigand, Managing Partner of Focused Perspective with over 27 years of Finance and Business Development Experience. Michele was the former Chief Investment officer for KTEC and managed investments for GE Mortgage and GE Reinsurance.

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BUSINESS OUTLOOK MAY 2020

The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber Members.

Please keep these and all Members in mind when looking for goods and services.

Invite your clients or vendors to join the Chamber. Contact Reggie Powers at 417.624.4150 or reggie@joplincc.com.

WELCOME NEW MEMBERS Thunder Grafix, Inc. Signs, Graphic Design 5712 Highway 43 Joplin, MO 64804 417.782.7291 www.thundergrafixinc.net Nicole and Jeff Tate, Owners Sponsor: Reggie Powers, JACC

Sprinkles Clean-Ups, Clean-Outs, and More Cleaning Services – Residential and Commercial 1106 Katherine Avenue Joplin, MO 64801 417.680.6221 www.sprinklescleaning.com Jonathan Sprinkles, Owner Sponsor: Reggie Powers, JACC

National Health Care of Joplin Nursing Homes/Rehabilitation/Hospice 2700 East 34th Street P.O. Box 2877 Joplin, MO 64803-2877 www.nhcjoplin.com Maddy Smith, Marketing Liaison Sponsor: Reggie Powers, JACC

Copeland & Brown, P.C. Attorneys 614 South Pearl Avenue P.O. Box 2845 Joplin, MO 64803-2845 417.623.7200 www.copelandbrown.com Jeremy K. Brown, Vice President Sponsor: Chad Brueckner, Copeland & Brown, P.C.; Reggie Powers, JACC

THANK YOU FOR RENEWING… Abernathy Roofing & Construction, LLC . . . . . . . . . . . . 2018 Ad Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1983 Ray Alburty Company . . . . . . . . . . . . . . . . . . . . . . . . 1973 Amcor Flexibles North America-Joplin . . . . . . . . . . . . . 2012 American Construction . . . . . . . . . . . . . . . . . . . . . . . 1996 Anderson Engineering, Inc. . . . . . . . . . . . . . . . . . . . . . 1997 Associates in Oral Surgery & Dental Implants . . . . . . . . 2010 Audio Acoustics, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . 1986 Autotronics, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1967 BKD CPAs & Advisors . . . . . . . . . . . . . . . . . . . . . . . . . 1923 Charles Burt Realtors . . . . . . . . . . . . . . . . . . . . . . . . . 1964 Central Christian Center . . . . . . . . . . . . . . . . . . . . . . . 1992 Chick-fil-A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2007 Christ In Youth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2015 Churchwell Hedman Tax Group . . . . . . . . . . . . . . . . . . 1980 Club 1209 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1997 Club 609 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1991 CoxHealth at Home . . . . . . . . . . . . . . . . . . . . . . . . . . 1978 Dent Perfect, LLC, dba HailUSA . . . . . . . . . . . . . . . . . . 2018 Fagan Electric, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 1987 Freeman Health System . . . . . . . . . . . . . . . . . . . . . . . 1951 Fresenius Medical Care . . . . . . . . . . . . . . . . . . . . . . . 2008 Gardner Express Care . . . . . . . . . . . . . . . . . . . . . . . . . 2018 George A. Spiva Center for the Arts . . . . . . . . . . . . . . . 1985 Hardy, Wrestler and Associates, CPAs, P.C. . . . . . . . . . . . 1989 Hideout Harley-Davidson . . . . . . . . . . . . . . . . . . . . . . 2013 The Insurancenter . . . . . . . . . . . . . . . . . . . . . . . . . . . 1959 Integrity Home Care + Hospice . . . . . . . . . . . . . . . . . . 2002 Joplin Family YMCA . . . . . . . . . . . . . . . . . . . . . . . . . . 1984 Joplin Health and Rehabilitation Center . . . . . . . . . . . . 2013 Joplin Nephrology Consultants . . . . . . . . . . . . . . . . . . 2019 Joplin Public Library . . . . . . . . . . . . . . . . . . . . . . . . . 1987 18 Joplin Supply Company . . . . . . . . . . . . . . . . . . . . . . . 1973

PRESENTED BY… E.L. Jordan, Jr., D.O. . . . . . . . . . . . . . . . . . . . . . . . . . .

Kraft Insurance Services/Wilson-Turner-Gavin . . . . . . . .

Lakeland Office Systems, Inc. . . . . . . . . . . . . . . . . . . .

Mardick Furniture Store . . . . . . . . . . . . . . . . . . . . . . .

Mid-Missouri Bank . . . . . . . . . . . . . . . . . . . . . . . . . .

O’Brian and Associates, LLC . . . . . . . . . . . . . . . . . . . .

Olive Garden . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Orthopaedic Specialists of the Four States, LLC . . . . . . .

Osborn Paper Company . . . . . . . . . . . . . . . . . . . . . . .

Ozark Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Patterson Latimer Jones Brannon Denham . . . . . . . . . .

Pediatric Associates of Southwest Missouri . . . . . . . . . .

Pinnacle Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

PRO 100, Inc. REALTORS . . . . . . . . . . . . . . . . . . . . . . .

William Roehling, D.D.S. . . . . . . . . . . . . . . . . . . . . . . .

Shamrock Bolt & Screw Company, Inc. . . . . . . . . . . . . .

Sparklight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Sparklight Advertising . . . . . . . . . . . . . . . . . . . . . . . .

Sparklight Business . . . . . . . . . . . . . . . . . . . . . . . . . .

Spectrum Paint Company . . . . . . . . . . . . . . . . . . . . .

Standard Transportation Services, Inc. . . . . . . . . . . . . .

Steve’s Frame & Body Shop . . . . . . . . . . . . . . . . . . . . .

Terrace Green Apartments . . . . . . . . . . . . . . . . . . . . .

Thomas Jefferson Independent Day School . . . . . . . . .

The Touch Up Shop LLC . . . . . . . . . . . . . . . . . . . . . . .

TSAT Accounting Solutions . . . . . . . . . . . . . . . . . . . . .

U.S. Bank, N.A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wayside Furniture . . . . . . . . . . . . . . . . . . . . . . . . . . .

Wells Fargo Advisors . . . . . . . . . . . . . . . . . . . . . . . . .

WestRock Company . . . . . . . . . . . . . . . . . . . . . . . . .

Cobb Young . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1988 1956 1988 1985 2001 2018 2003 2006 1941 1977 1986 2012 1957 1980 1984 1978 1967 2019 2019 2019 1993 1985 2009 1993 2008 2008 1951 1976 1987 1988 1987

MAY 2020

BUSINESS OUTLOOK

2020-2021 YPN EXECUTIVE COMMITTEE Kayla McCollum Chairman

Hayley Sirmon Alex Gandy

Heidi Smorstad Hailey Arehart Rose Peacock

Dana Pim Erin Porter

Joplin Schools Bond Issue

by David Weaver, Vote Yes Co-Chair

Every Wednesday 12:00pm on Zoom (https://us04web.zoom.us/j/589327986)

To stay proactive with social distancing we are now doing Zoom HYPE Lunches every Wednesday. Check out Our Four States (https://ourfourstates.com/) or Support Joplin (https://supportjoplin.com/) to order your lunch for delivery or carry out.

JUNE 2, 2020

Imagine giving up the devices we have today and going back to the ones we had ten years ago. Think about how much has changed in the past ten years. Now imagine life, technology, and opportunities from 90 years ago. That was the Duquesne School in our community several years ago.

I remember vividly the day our children in Duquesne went from that 90-year-old building to the new Soaring Heights Elementary. WOW! As I drive by Soaring Heights today, I notice economic growth, new houses going up, and increased traffic that has and will continue to bring new businesses. This vote will afford our children, our teachers, and our community the same opportunities we have already given to others in our district through newer, modern schools. It will bring economic growth to the northwest portion of Joplin and help our children for many years to come.

On June 2nd, Joplin School District voters have an opportunity to help our children. Please follow me in voting yes for our kids, yes for our community.

JACC ALERTS Do you often find yourself getting so busy you forget about a ribbon cutting or a networking event at the Chamber? Want to know everything that is going on at YOUR Chamber? If you answered YES to any of these questions, JACCAlerts can help!

Follow these simple steps to choose which JACCAlerts you receive via text messages. JACCAlerts are sent one hour prior to the event start time. You can opt out of JACCAlerts at any time in the Members Only area of Joplincc.com or simply by replying “STOP” when you receive a message.

Step 1. Log in to Members Only area on Joplincc.com or simply use the QR code at the top right to access Members Only.

Step 2. Choose “Login” on Joplincc.com.

Step 3. Choose “Member Representative Account” and enter your user name and password. If you do not know that information, simply click on the “Forgot Login” link and you will receive an email with that information.

Step 4. Once you log in, navigate to the “Address” tab. Enter your mobile number in Phone 2 if it isn’t already there, and choose “Mobile, Opt-in Text Alerts” in the drop down box. Click Save.

Step 5. Next navigate to the “Options” tab and choose which categories you would like to receive.

Step 6. Click Save and sign out. If you have any trouble, simply call 417.624.4150 and Lea will help you with the process.

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KEEP UP WITH ALL OF OUR EVENTS AND HAPPENINGS AT JOPLINCC.COM, OR SIGN UP FOR TEXT ALERTS AND RECEIVE REMINDERS FOR THE EVENTS YOU CHOOSE.

THANK YOU TO OUR CHAIRMAN LEVEL SPONSOR FOR HELPING US COMMUNICATE WITH OUR MEMBERS…