August 2015 Business Outlook

AUG

Business outlook 2015

August 2015

Business Outlook

10 Things

to look forward to at business expo 2016 Page 17

PRESIDENT’S MESSAGE our members announce

Overreach on Overtime

p. 3

INSIDE

PRESENTED BY Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150 WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER

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August 2015

Business Outlook

Board of Directors 2015-2016 Executive Committee David Glenn

CHAIRMAN OF THE BOARD

Karen Plott

CHAIRMAN ELECT OF THE BOARD

Randy Moore

PAST CHAIRMAN OF THE BOARD

James Richards

TREASURER

Louise Secker VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICES Kim Woodard CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES Clive Veri VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Lori Scott Dreiling CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Directors Ex-Officio Directors Gina Atteberry Sam Anselm Michael Beatty John Bartosh Brad Beecher Mike Gray Brandon Davis Lindsey Hayes

Donovan Edwards Dr. Alan Marble

Jacqueline Hackett Dr. Jennifer Methvin Holly Hukill Matt Proctor Charles Keeter Dr. Norm Ridder Kelli Perigo Marilyn Ruestman Gary Pulsipher Michael Seibert Joplin Area Chamber of Commerce Staff Executive Rob O’Brian, CEcD PRESIDENT Tonya Sprenkle VICE PRESIDENT Lisa Kelly EXECUTIVE ASSISTANT Member Services Ginger LaMar, IOM Stephanie McGrew Martha Getz Cynthia Marlow

DIRECTOR OF MEMBER SERVICES & DEVELOPMENT MEMBER EVENTS PRODUCER MEMBER EXPERIENCE COORDINATOR MEMBER SUCCESS STRATEGIST

Communications & Finance Kirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Cindy Weiss FINANCE DIRECTOR Samantha Doubledee FINANCE COORDINATOR Economic & Workforce Development Steve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch

DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER Mark Turnbull DIRECTOR OF REGIONAL STRATEGIES

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Administrative Support Lea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT Melissa Winslow ADMINISTRATIVE ASSISTANT

Sponsors Platinum Level

City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 – KFJX Stronghold Data LLC

Chairman Level

AMI Radio Group Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Southwest Missouri Bank US Bank, N.A.

President Level

BKD, LLP Community Bank & Trust (CBT) Roper Honda Show Me The Ozarks Magazine

Director Level

Arvest Bank Choice Marketing Connell Insurance, Inc. Innovative Objects Lakeland Office Systems, Inc. Motive Matters Weed Whackers, Inc.

Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801 Phone: 417.624.4150 Fax: 417.624.4303 www.joplincc.com /joplinchamber /joplinchamber

PRESIDENT’S MESSAGE

August 2015

Business Outlook

Overreach on Overtime For business, there seems to be a continuing onslaught of new and proposed regulations coming from multiple agencies in the federal government. One right now that has the potential to impact a majority of businesses and many not-for-profit organizations is the Department of Labor’s new rule on what wage level constitutes a threshold at which point there does not have to be overtime paid to a salaried employee.

Rob O’Brian, President

As background, President Obama issued an executive order to the DOL early this year charging it with writing new rules for overtime exemptions in executive, administrative and professional positions (generally termed “white collar”). In early July, the DOL posted those proposed changes and started a 60-day window for response, which runs to September 4. Businesses and organizations have only until then to provide their input to the Department of Labor.

The current salary threshold for overtime exemption is $455 weekly or $23,660 annually. A qualified white collar employee, in general, making above that level does not have to be paid overtime. The Department of Labor proposes the new level be set at $50,440, more than doubling the current level. In addition, DOL wants the threshold to update automatically each year without any rule changes. DOL estimates the change will mean nearly five million workers who currently do not qualify for overtime will become qualified.

To put this in perspective, the current threshold of $23,660 was set in 2004. If it was adjusted for inflation to 2015, the new number would be $29,900. That is certainly not doubling.

Randy Pullen, the CEO of WageWatch, takes a different approach. In one of his blogs he points out that in 2004, the Department of Labor determined the 20th percentile of the full-time salaried wages nationally was the “point” that set the top end for requiring companies to pay overtime. That was the current $23,660. If DOL used the same standard of the 20th percentile now, then the threshold wage would be just over $34,000. That is a number greater than an inflation adjustment, but still far less than what DOL has proposed. So why is DOL proposing over $50,000 as the new number? Well, it’s because it is using the 40th percentile, not the 20th. As Pullen notes, DOL even considered using the 50th percentile, but seemingly backed away from that as being too much. “It’s the Goldilocks Principal. The 40th percentile seemed just right,” noted Pullen.

Add to that the DOL continues to make the overtime threshold a one-size-fits-all approach. At $23,660, or a 20th percentile as the top end for overtime payment, most employers have some flexibility to adjust the exempt white collar positions depending on the type of operation, hours of service and even to promoting a younger, less experienced employee into a professional role. Especially in high-cost, higher-wage areas, the $23,660 is a very easy threshold to meet, but it is still a reachable threshold in lower-cost, lower-wage areas. By moving to the 40th percentile of the U.S. average, DOL removes flexibility for employers in lower-cost areas to maintain salaried, white collar positions.

So what will employers do? The possibility is that a few currently exempt salaried employees in top key roles will get a pay increase to above the new level, and also likely is that employers will offset that payroll increase by cutting job positions farther down the mid-management ladder. For those employees who do keep their jobs, employers will move them to hourly wages and limit overtime as much as possible.

For example, a mid-manager is making $40,000 annually but working 50 hours a week (2,500 hours annually); not atypical in the service sector. So that manager is making about $16 an hour. The company can’t give a $10,000-plus raise to that person, consequently the employee gets moved into an hourly position at $16 hour, 40 hours a week, and now is making $32,000 annually. However, there is now the potential of 500 extra hours (10 hours per week x 50 weeks) at time and one-half. This level of overtime could add $12,000, bringing the employee’s wages to $44,000. On paper, the employee gets a 10 percent raise. That’s the DOL view of the benefit. But that happens ONLY if the employee gets to work all of that overtime. For the employee, it is not a guarantee of a raise, but 20 percent of his or her current income is now at risk.

The reality is that the vast majority of employers I know try very hard to take care of their employees. They try hard to compensate fairly for the time and effort of their employees. They will try to find the best compromise between the new DOL rule and keeping good employees and fairly compensating them. But if the company doesn’t make money, there is no company and no jobs at all. For many companies, then, survival means having fewer employees.

As noted, you have the opportunity to voice your opinion on the new overtime rules, but it must be done on or before September 4. This is done at: www.regulations.gov.

As for my opinion, more than a decade was too long to wait to change the threshold for exempting salaried employees from overtime. But DOL’s proposed new rule for overtime is an overreach that will harm business, harm employees and put more people on the unemployment line. I hope I’m wrong.

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Business Outlook

Butterfly Project Offers Larger-than-life Sculptures for Your Business, Home It’s time for the Joplin Business Community to be JOPLIN PROUD and Spread Our Wings - Fly High and Proud. You can support this by showing your colors in the form of a beautiful butterfly exhibited at your business, your home or other location in the Joplin area. These larger-than-life butterflies can be purchased, decorated and displayed in conjunction with the tornado’s Fifth Anniversary events.

Net proceeds of this project will help support a disaster conference to be held May 2016. This conference is just one way we can “pay it forward” to help better prepare others for what disasters might be in their future.

Spread Our Wings - Fly High and Proud is a project of the Joplin Area Chamber of Commerce Foundation. We will take orders from now until October 31, 2015. All orders must be PRE-PAID before your order can be put into production.

All butterflies are being produced by Forged Waterjet of Joplin. They offer some added customizations beyond those included in the order form; please indicate on the form if you choose to have them call to discuss those options with you.

Find the order form at www.joplincc.com or call Tonya at 417.624.4150 for 4 more information.

2015-2016 Executive Committee

Presented by

Message to the Network from Chairman Nicole Brown

Networking sometimes gets a bad rap. A friend recently told me he saw no point in networking because he is neither looking for job prospects nor new friends. Another individual mentioned that their company does not allow employees to participate in networking events where competitors might steal in-house talent.

As children many of us heard or read “Stone Soup,” the story of a stranger who comes to a town where everyone is looking out for their own best interests and barely getting by. The stranger whips up a batch of stone soup to feed everyone, consisting of nothing but water and a rock.

When people walk by to inquire about the soup, he tells them they can have all they like if they contribute something. Before you know it, the water is transformed into a hearty soup with more than enough to feed the whole town. The townspeople are fed physically and spiritually because everyone worked together to create a better product than any individual could have accomplished on their own.

I believe Joplin needs a little more stone soup. Those of you reading this already know that making time to work together allows us all to accomplish much more than we could on our own. This month I would like to challenge you to invite someone to volunteer or attend an event with you.

Help them find out what is going on in the community and learn how they can help. I would be willing to bet both of you will find yourselves nourished by the experience.

Nicole Brown, Chairman Brent Baker, Co-Chairman Lindsey Hayes, Past Chairman Shawn Daniel Jake Heisten Jennifer Little Ryan Melton Stephanie Onstot Greg Sutton Megan Tyler Christina Williams

August 2015

Business Outlook

YPN New Members Nicholas Dean, AFLAC Dr. Eric Hedman, Hedman Chiropractic Ines Nizeye, Harry S Truman Coordinating Council Cassandra (Casey) Zeka, Sami’s Family Restaurant

Congratulations to Brent Baker, Nicole Brown and Ryan Melton, who were recognized in Joplin Regional Business Journal's 15 Under 40!

Fun Business Networking at Hot Links Annual Golf Tournament

by Cynthia Marlow

It’s almost time again for JACC’s Annual Hot Links Golf Tournament, presented by Downstream Casino Resort and Freeman Health System, at Eagle Creek Golf & Country Club. Hot Links is always such a great day of golf, delicious food from Panera and Rib Crib, and networking in a fun and relaxing environment.

We still have openings for teams in the afternoon flight, and we have just a couple of hole sponsorships available.

Hot Links is a great example of how we make business networking fun. All of it is made possible because of our great Sponsor Partners who know the value of providing fun opportunities for our members to network and do business with each other.

Hot Links 2014 was one of our most fun and exciting ever, when Gary Greene won a new car from Roper Honda by sinking a hole-in-one! We also greatly appreciate our Gold Sponsor, Joplin Supply Company, who also sponsored our July Business After Hours. We look forward to seeing everyone and hope you can join us for this fantastic tournament August 21!

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Business Outlook

Ribbon Cuttings

Farmers Insurance - Donnie Greenlee Agency Donnie Greenlee, Agent 4318 South Main Street New Membership

Mark Williams, Founder Jazz ‘N June Music Roots Festival

Young Family & Cosmetic Dentistry, LLC

H.O.U.S.E., Inc.

Dr. Dan Young, Owner 2640 East 32nd Street, Suite 6 New Equipment

Historic Murphysburg Preservation

Bob Morton, President 3rd and Sergeant Avenue Inclusion into National Register of Historic Preservation 6

Joplin Festival Group

Steve Mickels, Executive Director 1010 Duquesne Home Dedication to Bob Burns

Crosslines Ministries

Kathy Lewis, Executive Director 320 South School Street New Membership, Ground Breaking

Ribbon provided by Countryside in the City

Joplin Area Habitat for Humanity 5201 North Main Street Joplin, MO 64801 417.782.6533 www.joplinhabitat.org

Joplin Prosthetics and Orthotics Jeffrey Messenger, CEO 2312 South Connecticut Avenue New Membership, New Building

Ribbon Cutting Information and Becoming an Ambassador Have you had a ribbon cutting for your business?

Ribbon cuttings are a fantastic way to invite Chamber members to your business to help you with your celebration. They are available only to Chamber members as a member benefit. The Chamber, along with the Ambassadors, host about 125 ribbon cuttings each year! We would love to help you celebrate your new Chamber membership, new building, renovations, new products/services, etc.

Who can attend ribbon cuttings? Anyone!

Ribbon cuttings are announced in the Monday and Wednesday email memos as well as a listing with details on the Chamber website. Ambassadors are asked to attend, and you are welcome to invite your clients and customers.

What is an Ambassador and how do you become one? An Ambassador is a “red coat” who attends as many ribbon cuttings as they can. We ask that they attend at least two per month. Most Ambassadors attend many more than that. It’s a great way for the Ambassadors to make contact with business owners.

If you are interested in becoming an Ambassador, please attend a few ribbon cuttings and then when you are ready to make it official, let Stephanie know and she will add you to the email list to receive all the calendar appointments for the ribbon cuttings. At that point, we will ask you to wear a red jacket to the ribbon cuttings. It’s that easy! Call or email Stephanie at 417.624.4150 or smcgrew@joplincc.com.

Meet Our Small Businesses

Presented by

August 2015

Business Outlook

Not-for-Profit Category Winner Prior to the May 2011 tornado, the Joplin Area Habitat for Humanity team built 2-3 houses per year. In the four years since the tornado, they’ve built 90 houses and will dedicate their 100th house on World Habitat Day, October 5.

“We have volunteers come from all over,” says Executive Director Scott Clayton.

“People just love Joplin. Most of our volunteers are high school students, sports teams, retired craftsmen, employees from local businesses, church members and individuals who want to help.

“Home owners see the hard work that goes into building their homes, and it moves them to see people who are strangers being so kind to them. And the home owners have pride of ownership because they worked on building the house, too,” Scott says.

Next month, Joplin Area Habitat for Humanity plans to kick off an exterior maintenance program called A Brush with Kindness. The home owner will work alongside volunteers to paint, landscape, weatherize and make minor repairs on their homes.

Prior to 2014, Habitat’s offices and ReStore were housed in three locations, but last year the offices and ReStore opened in the former Trade-X building on Main Street.

“Everything in ReStore is for the public to buy,” Scott says. “People love a good deal.

Landlords, renters and homeowners shop here for light fixtures, cabinets or whatever they’re looking for. You never know what you’ll find from day to day. We have just about everything for the home except for bedding and clothing.”

Businesses and individuals can donate anything for the home to ReStore.

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Business Outlook

Our Members Announce by Missouri Southern State University is now allowing kids ages 12 and under free admission to all athletics events.

Chamber members can receive an exclusive 15 percent discount on all football non-Lionbacker season tickets.

Football season tickets are regularly priced at $60. For more information on tickets or Lionbacker memberships, call 417.625.9820 or visit www.mssulions.com.

The Missouri Southern Foundation has announced the formation of the Dan Stengel Accounting Scholarship at Missouri Southern State University. This scholarship was endowed by a donation from a former student who wishes to remain anonymous. The former student wanted to honor Stengel for instilling a love of numbers during the student’s coursework in accounting and finance. Those interested in contributing to this scholarship fund may call 417.623.9396 or email Honey-D@mssu.edu.

19. She began her career with Spiva in 2003. For more information, go to www.spivaarts.org.

An extraordinary art collection featuring styles from Baroque to contemporary and mediums in an equally broad range fills the Main Gallery of Spiva Center for the Arts with the exhibit Pam Denniston’s Eclectic Collections: Home is Where the ‘Art Is. The exhibit continues through September 6. Running concurrently in the Regional Focus Gallery is John Bremer: Tactile Dimensions, an exhibit of texture and color in complex, abstract constructions. Bremer is a Monett artist.

Mary Parrigon, executive director of Ozark Center, the behavioral health division of Freeman Health System, was selected as the chairman of the Missouri Coalition of Community Behavioral Healthcare Executive Board. For more information, go to www.freemanhealth.com.

Ever missed a cell phone call or lost a connection due to weak signal? Tired of slow downloads on your smart phone, tablet or data card? Are you just out of range from your carrier’s nearest cell tower? Or maybe barriers in your home or office structure are causing signal problems? Cell Phone Medics has received certification by the world’s largest and best manufacturers of cellular signal boosting equipment.

They are proud to assist businesses and families in the region with improving their cellular signal. Give them a call at 417.623.2355 for a no-cost quote and area survey.

Freeman Health System was recently designated a Level II Stroke Center by the Missouri Department of Health and Senior Services. The certification means the state has verified that Freeman provides the highest level of expert care for patients with stroke/transient ischemic attack. Besides Freeman, the nearest Level II Stroke Center is in Springfield. For more information, go to www. freemanhealth.com.

The Flip Shop recently announced 54 athletes were placed on Flip Shop’s competitive cheerleading teams. The athletes will be on five different teams and compete at regional and national competitions. If your child is interested in recreational or competitive cheerleading, please contact The Flip Shop at 417.624.2652. The Flip Shop offers classes for all ages and skill levels.

Historic Murphysburg Preservation, Inc., is officially included in the National Register of Historic Places now. For more information, go to www.murphysburg.org.

The City of Joplin recently hired a new golf pro at Schifferdecker Golf Course. Daryn Buholt, a PGA golf professional, is a Southwest Missouri native with 10 years in the golf industry. For more information, call 417.624.3533.

The City of Joplin will host its first Citizens Academy this fall. Starting September 3, the free nine-week course will give Joplin residents an opportunity to interact with local officials, tour many of the City facilities and learn how to get involved in their civic community. Apply at http://joplinmo. org/citizenapp. For more information, call 417.624.0820, ext. 204.

Jo Mueller, executive director of George A. Spiva Center for 8 the Arts, announced her retirement effective September

Love your UNCOMMON smile? Uncommon Orthodontics is looking for current and past patients to be UNCOMMON SmileStars for 2015 and represent their practice in their marketing and advertising. Visit http://votemysmile. com/uncommon-orthodontics/ to nominate your child or yourself. You must be a current or past patient of Uncommon Orthodontics, at least 10 years of age and have your parent’s permission if you are under age 18. For more information, go to www.uncommonortho.com.

Now through November, you can register to win a dream kitchen makeover from Distinctive Home Products, 2211 East 7th Street, and Wellborn Cabinets. Not sure you will win? Stop by the showroom and plan your space. They offer top-quality cabinets by Wellborn, Cambria Quartz countertops and Kohler plumbing fixtures. See more at www.wellborn.com/dkm.php?item=DKM5. And are you remodeling your bathroom? Choreograph your shower with the new Kohler collection of shower walls and

Pittcraft Printing announces their newest partnership with Missouri Southern State University. With the introduction of the MSSU online ordering portal, Pittcraft is now the preferred print provider for all of MSSU’s online print ordering needs and much more! For more information, go to www.pittcraft.com.

Wildcat Glades Conservation & Audubon Center’s Shoal Creek Water Festival is August 8 from 8 am-3 pm at Wildcat Park. Activities include a kids’ fishing tournament, creekside bird hike, kayak slalom races, live raptor show, kids’ shoebox boat race, cardboard boat races, puppet theater and rubber duck race. For more information, go to www.wildcatglades. audubon.org.

United Way of Southwest Missouri and Southeast Kansas’ initiative, Success by 6, installed their first two Born Learning Trails, one at Wildcat Glades Conservation & Audubon Center and one in Schlanger Park in Pittsburg. Born Learning Trails are a fun, interactive series of 10 outdoor signs that help adults and young children explore and learn together.

The Trail offers activities that build language and thinking skills fundamental to a child’s success in school and in life.

For more information, call 417.624.0153.

Have you been on vacation and taken some great pictures? Deck the Walls is running a 30 percent off custom framing order sale August 10-31 so you can bring those pictures in and get them framed. Just mention you saw this in the newsletter! For more information, call 417.781.3151.

James Richardson, the new editor of Joplin Regional Business Journal, is a 2000 graduate of Webb City High School. Shortly after graduating he chose to defend his country by enlisting in the United States Marines Corps as a combat photographer. After 15 years of service, he is back in Joplin. For more information, call 417.625.6699.

Do you know an exceptional health care provider who is dedicated to serving the region’s health care needs? Joplin Regional Business Journal announces nominations for Salute to Health Care 2016. This award honors the service, quality and influence of professionals in the health care community. This year’s categories are Lifetime Achievement, Physician, Nurse, Pharmacist, Physical Therapist, and Volunteer of the Year. Go to www.JRBJ.biz to nominate today!

Need to relax? Joplin Supply Company has all of your bath and shower needs. Heal your body with the ThermaSens bath series. These baths are made specifically to target all your stress areas by using three technologies:

Business Outlook

WarmTouchShell, Chromatheraphy and Aromacloud. Call Joplin Supply Company at 417.624.2422 or come in and talk to their bath experts at the Galleria located at 4th and Michigan.

August 2015

accessories: www.us.kohler.com. For more information, call 417.781.2648.

For over 30 years, Crosslines Ministries has served as a safety-net organization for families in crisis who live in Joplin, Webb City and Carl Junction. An emergency food pantry, government commodities distribution center and provider of rental and utility financial assistance, Crosslines hopes to restore and expand services when they move into a new 10,000-square-foot facility late this fall. While they’re in transition, catch all their updates on Facebook “Crosslines Churches of the Joplin Area.” For more information, call 417.782.8384.

Joplin Schools Board of Education recently voted unanimously to hire Dr. Norm Ridder as the interim superintendent for Joplin Schools. Dr. Ridder most recently served as interim superintendent for Mehlville School District, Mehlville, Missouri, for the 2014-2015 school year.

Prior to that, he served as superintendent for nine years at Springfield R-12 Public Schools. For more information, go to www.joplinschools.org.

Lulu Roman, of “Hee Haw” fame, will perform live at the Scottish Rite Cathedral, 505 Byers, on August 29, at 7 pm (doors will open at 6 pm with concessions available). Tickets are available by calling 417.623.3219. Ticket proceeds will benefit RiteCare, a program that supports children with speech and language disorders.

Due to the heat, the Joplin Blasters are moving their Monday through Saturday game times to a 7:05 pm start.

This change continues through the remainder of the 2015 season. Sunday games will continue to start at 5:05 pm.

Gates will continue to open one hour prior to first pitch. For more information, go to www.joplinblasters.com.

College Heights Christian Church is collecting used manual wheelchairs, wheelchair parts, walkers, canes or crutches, regardless of age or condition, for the Joni and Friends Wheels for the World Campaign. The collected items are sent to prisons for repair and distributed to people who need them in third world countries. College Heights hopes to fill a semi trailer with the donations. Items can be taken to College Heights by August 4. For more information, call 417.437.0285.

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by August 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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Welcome New Members Pro-Cuts Beauty Salon/Barber Shop 418 South Range Line Road Joplin, MO 64801 417.624.8387 www.pro-cuts.com Kari Morgan, Manager Tamara Clay, General Manager Sponsor: Cynthia Marlow, JACC SWMO AHEC - Joplin Office (Area Health Education Center) Health Education; Non-Profit P.O. Box 4967 Joplin, MO 64803-4967 417.836.3295 www.ahec.missouristate.edu Kami Gollhofer, Health Career Coordinator Sponsor: Cynthia Marlow, JACC Teleperformance USA Telemarketing 2024 South Maiden Lane, Suite 102 Joplin, MO 64804 417.553.0700 www.teleperformanceusa.com Josh Friend, Recruiter Sponsor: Cynthia Marlow, JACC Carterville Christian Church Churches 20123 Gravel Road Joplin, MO 64801 417.673.1245 www.cartervillechristian.com Matt Harenza, Executive Pastor Johnny Templeton, Outreach Pastor Sponsor: Martha Getz, JACC Wyandotte Technologies Security - Products, Systems, Burglar/Fire Alarms 2 Turtle Drive Wyandotte, OK 74370 918.678.4260 www.wyandottetech.com Tammy Landreth, Administrative Assistant Sponsor: Cynthia Marlow, JACC

Anchor Stone Company Stone Quarry 7791 East Newman Road 10 Joplin, MO 64801

417.623.1011 www.anchor-stone.com Todd Griesemer, Sales Manager Sponsor: Chris Erisman, Allgeier, Martin and Associates, Inc. Jimmy’s Egg Restaurant 1611 South Range Line Road Joplin, MO 64804 417.379.2156 www.jimmysegg.com Dan Calhoun, Managing Partner Sponsor: Springfield Area Chamber of Commerce; Cynthia Marlow, JACC American Family Insurance - Steven Haskins Agency Insurance 1901 East 32nd Street, Suite 16 Joplin, MO 64804 417.624.6200 Cody Hefley, Sales Specialist Steven Haskins, Agency Owner Sponsor: Cynthia Marlow, JACC Hertz Equipment Rental Equipment Rental & Sales 2315 East 7th Street Joplin, MO 64801 417.659.8763 www.hertzequip.com Debbie Clark, Sales Coordinator Douglas Callahan, Branch Manager Sponsor: Cynthia Marlow, JACC Premier Surgical Institute Surgical Hospital 1619 West 7th Street (K66) Galena, KS 66739 620.783.1732 www.premiersurgicalinstitute.com Kristen Shelley, Director of Human Resources Travis Roderick, CEO Sponsor: Jeanne Hunter, Orthopaedic Specialists of the Four States, LLC; Ginger LaMar, JACC

The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services. Visit the Chamber’s online member directory at cca.joplincc.com/businesssearch.aspx.

Invite your clients or vendors to join the Chamber. Contact Cynthia Marlow at 417.624.4150 or cynthia@joplincc.com.

Insurance you can design to meet your ever-changing needs.

• Business or Commercial • Call for a Farmers Friendly Review® • Evening Appointments

August 2015

Business Outlook

LINDA TEETER, LUTCF www.farmersagent.com/lteeter 1321 ILLINOIS AVE • JOPLIN, MO 64801

Call 417-781-4820 today for Auto, Home, Life and Business.

Audio / Video Systems Pro Audio Equipment Camera Systems Healthcare Communications

Elite Commercial Audio/Video Sales & Service Toll Free: 800-621-5256 Local: 417-869-0770 aaius.com proaudiosuperstore.com 2120 S. Roosevelt Suite 3 Joplin, MO 64804

OFFICIAL SPORTS MEDICINE AND REHABILITATION PROVIDER FOR PITTSBURG STATE UNIVERSITY

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August 2015

Business Outlook

THANK YOU FOR RENEWING THANK YOU FOR RENEWING Abundant Shine. ...........................................................................

2014

LifeChoices...................................................................................... 1997

Joplin Pediatric Dentistry.......................................................... 2013

Living Green Interior Landscaping, Inc................................ 2011 Acme Brick Company.................................................................. 1988 Mid-America Environmental Solutions............................... 1997 Ad Systems, Inc.............................................................................. 1983 Midway Sheet Metal................................................................... 1997 ADC Dental Group....................................................................... 1981 Midwest Airend and Pump....................................................... 2003 Ray Alburty Company................................................................ 1973 Mo. Center for Advanced Power Systems Research....... 2014 Alert One Pest Control, Inc........................................................ 2008 My Destiny Home Care.............................................................. 2014 Allgeier, Martin and Associates, Inc....................................... 1955 My Sister’s Closet.......................................................................... 1994 American Construction.............................................................. 1996 Osborn Paper Company............................................................ 1941 AMI Radio Group.......................................................................... 2001 Outback Archery and Tackle.................................................... 2014 Andy’s Frozen Custard................................................................ 2012 Paragon Architecture, Inc.......................................................... 2013 Annie’s Baking, LLC...................................................................... 1952 Pittsburg State University - University Advancement... 2007 Area Agency on Aging............................................................... 1990 R & D Lawn and Landscape...................................................... 2009 Audio Acoustics, Inc.................................................................... 1986 Steve Robbins Construction ................................................... 2014 Autotronics, Inc............................................................................. 1967 Shield Financial............................................................................. 2011 Baker Davis Roderique, CPAs, PC ........................................... 1955 Show Me the Ozarks Magazine.............................................. 2000 Beimdiek Insurance Agency, Inc............................................ 1988 Silver Creek Assisted Living...................................................... 2001 Bicycle Specialists, LLC............................................................... 2009 Sophie, LLC...................................................................................... 2007 Big Brothers Big Sisters of the Ozarks................................... 1997 Springfield Striping and Sealing............................................ 2009 BKD, LLP............................................................................................ 1962 Studio One Fitness....................................................................... 2010 Blanchard, Robertson, Mitchell and Carter, PC................. 1974 The Titanic Museum Attraction.............................................. 2010 Boy Scouts of America, Ozark Trails Council...................... 1994 TJ Franz and Associates ............................................................. 2003 Braum’s ............................................................................................ 1989 Waterjet Systems International, Inc...................................... 1992 Briteway Building Maintenance............................................. 1993 Weed Whackers, Inc..................................................................... 2001

Joplin Workshops, Inc................................................................. 1978

WestRock Company.................................................................... 1988

Michael R. LaFerla, D.D.S., MS, PC........................................... 1999

WGU Missouri................................................................................ 2014

Lakeland Office Systems............................................................ 1988

Zahn Apartments......................................................................... 2007

The Alliance of Southwest Missouri...................................... 1999 Ambassador Stone Reflections............................................... 2014 Anderson Glass.............................................................................. 1993 Art Feeds Joplin............................................................................. 2014 Sharon Beshore............................................................................. 2009 Bourne Logistics Management, Inc...................................... 2013 Dwaine E. Cales, D.D.S., PC........................................................ 2012 Clearly Clean................................................................................... 2013 Climate Tech, Inc........................................................................... 2013 Component Packaging.............................................................. 2006 Eagle Eye Printing......................................................................... 1987 Edward Jones................................................................................. 1970 Firestone.......................................................................................... 2011 The Flip Shop.................................................................................. 2014 Gringos............................................................................................. 2014 H.E. Williams, Inc............................................................................ 2000 Hampshire Pet Products............................................................ 2004 Home Instead Senior Care........................................................ 2011 Doug Hunt Consulting............................................................... 2013 J.E. Dunn Construction Co........................................................ 2011 Joplin Famliy Dental - Michael E. Fitterling, D.D.S........... 2014 Joplin Little Theatre..................................................................... 2006

Legacy Consulting Group, LLC................................................ 2014

Get All the Chamber Information You Need!

In the Office or On the Go    

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Mobile App Online Member Directory Community Profile Redesigned website

August 2015

Business Outlook

Friday, August 21

2015

Hot Links Presenting Sponsors

Gold Sponsor

Shotgun Starts at 8 a.m. and 2 p.m.

Eagle Creek Golf & Country Club

$350 per team You could win a NEW CAR from Roper Honda by sinking a holein-one like Gary Greene of Pro 100 last year!

03 (F) 7.624.43 1 4 , m o .c joplincc phanie@ 64801 e t S : w e r O McG Stephanie h Street, Joplin, M LINCC.COM t Email, fax or mail your registration to P 4 O t J s . a W E 3 20 AT WW NLINE OR REGISTER O

Presenting Sponsors

Your entry fee includes: • • • • • • • •

Four person scramble Green fees Gold Sponsor Golf cart Breakfast from Panera Networking lunch from Rib Crib Payment Methods Special on-course Payment enclosed contests 1st through 3rd places Charge my credit card awarded in two flights Invoice my business per shotgun start Hole-in-One prize from Roper Honda Card Number

Signature

Team Members Player 1 - Team Captain Player 2 Player 3 Player 4

Please check your preferred start time 8 a.m.

2 p.m.

Expiration Date and CVN# Business Name (if invoicing)

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August 2015

Business Outlook

Click here to download registration form.

What

Be part of the inaugural group of Missouri delegates of the Missouri Chamber of Commerce and Industry Advocacy Mission to Washington DC on October 7-9, 2015. The Missouri delegation will meet with members of Missouri’s congressional delegation and discuss, in person, federal issues that impact Missouri’s business community.

Agenda

Planned events include a welcome reception at the United States Botanic Garden as well as a legislative and issues update.

You can also dine with us at the International Spy Museum. Take your issues and concerns to Capitol Hill as we meet our federal legislators.

Where

Hyatt Regency Washington on Capitol Hill 400 New Jersey Avenue, NW Washington, DC 20001 202.737.1234 For overnight accommodations, click here to make reservations. Room block is active until September 14, 2015.

Additional Details

Rates are $399 per person (Delegates are responsible for making their own airfare and hotel arrangements.)

Cancellations must be made by October 1, 2015 to receive a refund. No-shows will be charged full registration fee. Substitutions are welcome at any time.

For questions or further details, email tlong@mochamber.com or call 573.634.3511.

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER

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MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

Show Me The Ozarks Magazine 417.455.9898 www.showmetheozarks.com

Calendar of Events for August 2015

August 4 9 am Leads Group One Integrity Home Care August 5 9 am Leads Group Three Southwest Missouri Bank—McClelland Blvd.

August 7 7:30 am First Friday Coffee Missouri Southern State University, Billingsly Student Center, 1st Floor August 12 9 am Leads Group Two Chamber Office August 18 9 am Leads Group One Tabitha Smith Accounting 5:30 pm Business After Hours FOX-14/KOAM-TV August 19 9 am Leads Group Three Chamber Office 11:30 am Cultural Affaris Committee Meeting Chamber Office August 21 8 am & 2:30 pm Hot Links Annual Golf Tournament Eagle Creek Golf Club August 26 9 am Leads Group Two Chamber Office

Member Business Spotlight

August 3 12 pm Business EXPO Committee Meeting Chamber Office

August 2015

Business Outlook

Locally owned Show Me The Ozarks magazine celebrates its 14th year in August. If you haven’t read the magazine lately, this is what you’re missing: •

Full-color, high gloss, regional monthly print and digital edition serving the Joplin region.

•

10,000 magazines are printed each month and distributed to 13 area chambers of commerce, visitors centers, bank lobbies, specialty shops and boutiques, hair salons, grocery stores, hospitals and doctors offices, expos and trade shows and by subscription.

•

They are the most widely read publication in the area, focusing on the lifestyle and character of the region. In every edition, they highlight the people who live here and truly make this area a great place to live.

•

They recognize school leaders, teachers, students, volunteers, leaders of the communities they serve, local business owners, non profits, medical professionals and local talent.

•

They give back by holding fundraisers and special events that benefit Hope 4 You Breast Cancer Foundation, Joplin Humane Society, our local Children’s Miracle Network Hospital, Wildcat Glades Conservation & Audubon Center, United Way, Ronald McDonald House Charities and more!

•

Readers will find a calendar of events, cultural arts and entertainment, featured towns or counties, Faces & Places pages, locally owned restaurants, local retailers and service providers, home and garden features, lifestyle events, health features, health events and more!

Show Me has the Chamber Member Spotlight Table for August. Come by the Chamber lobby to learn more, and pick up giveaways from a stylus pen, note pad or a copy of the August edition.

Register for a $25 gift card to Red Onion Café and a t-shirt to be given away each week!

“We are more than a magazine…we are filled with many entertaining, informative reads and beautiful photography!”

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August 2015

Business Outlook

Solar Energy: Business & Residential 101 Joplin Area Chamber of Commerce Empire Conference Room Tuesday August 25, 2015 5:00pm—8:00pm

** Find out how easy it is to go solar! ** Empire District Electric is paying you to go solar through its Solar Rebate Program. They will send you a check for up to $25,000!

Call us today for a free solar consultation!

We serve all of Missouri!

FREE IRS WEBINAR – Tax-Related Identity Theft: Information for Individuals & Businesses Hosted by IRS Stakeholder Liaisons of KS, IL, MO, NE & OK Tuesday, August 18, 1-2 pm (Central Time) Who is the webinar for?

• Small Business Owners & Tax Professionals Why is the IRS offering this webinar?

• Help small business owners get the information they need.

• Share IRS resources available to help Identity Theft victims

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•

Help avoid additional tax problems.

How can small business owners get more information or register?

• Send an email to SL.Central.IL.Chicago@irs.gov (no later than noon Central Time on 8/17/2015); IN THE SUBJECT USE: August ID Theft o We will email you back with the link & other information to join the webinar o Space is limited so please email us right away, but no later than noon August 17. This will give us time to get you the information you need to join us at 1 p.m. August 18

Officials with Ohio-based Owens Corning announced July 10 the company’s plan to open a manufacturing facility in Joplin. The nearly $90 million project is expected to create more than 100 jobs.

Owens Corning, a global manufacturer of insulation, roofing and fiberglass composites, employs 15,000 people in 26 countries and posted net sales of $5.3 billion in 2014. The company has many facilities in the U.S. The new Joplin facility will manufacture Thermafiber® mineral wool insulation for commercial, residential and industrial applications.

Thermafiber is a mineral wool that resists fire and temperatures exceeding 2,000 degrees Fahrenheit and provides sound control and energy efficiency in commercial, residential, and industrial applications.

The Joplin facility will support the company’s growth opportunities in the North American construction markets.

“As a company that only operates in markets with attractive long-term macro drivers such as global industrial production, material substitution, U.S. housing, and energy efficiency, our decision to locate in Joplin says a lot about the region and the state.

Our new location puts us close to attractive markets and accessible raw materials, a decision we believe will result in higher productivity and an increase in efficiency,” said Julian Francis, president of Owens Corning Insulation. “We will both benefit from Missouri’s reputable workforce. As demand for mineral wool increases, we will need many hands on deck to fulfill orders, and we are eager to tap into the state’s talent.”

Owens Corning will move into the 303,000 square-foot former Mars facility and invest nearly $90 million to purchase and install equipment at the site. The company expects the facility to be fully operational in 2016.

10 THINGS to look forward to at Business EXPO 2016 January 19 & 20

-Overwhelming supply of pens, hand sanitizer & business cards

-Chance to bid on/win

FABULOUS prizes at the live/ silent auctions

-Opportunity to perfect your elevator speech

-Exciting new events to draw your customers to EXPO

-Sharing your new products & info. with 5,000+ people

August 2015

Global Building Material Manufacturer to Open Facility in Joplin

Business Outlook

-Using that pop-up banner showcasing your business name -Putting your “top team” in the booth to create an impactful experience

-One-upping your competition for the best giveaway item

-Networking with nearly 3,000 of your closest business friends during EXPO After Hours, collecting their cards and

making contact after the show

-Winning the Best Booth award for embracing the theme with wild abandon

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Business Outlook

August 2015

Strategic Marketing Relationships

By Karen Bradshaw, Director of the Center for Entrepreneurship, MSSU

Now is the time to think about ways to develop better marketing relationships that can lead your company into a more profitable future.

In many industries, referrals and positive word-ofmouth promotion can be some of the most effective ways to expand your company. You need to use a systematic approach to build business relationships that will help to increase your profitability. Consider using the following suggestions.

to meet business associates and potential customers.

Become actively involved in your industry association and meet experts to help you grow your business. Participate in civic organizations that have similar goals as you, and consider joining a networking group. Write articles for publications that reach your target audience, or give presentations to organizations. These activities serve to increase your visibility while giving you an opportunity to showcase your expertise and generate good will.

Create a strategy Take the time to think through your plan of reaching out to customers, associates in your industry and colleagues in the business community. By writing out your plan, you will have something tangible to follow, review and modify. Your plan should be dynamic and proactive.

Create lasting relationships with current and previous customers Contact previous customers on your customer list who no longer do business with your firm. Find out why they left your company and try to resolve these issues.

Within reason, say you are sorry and try to get their business back. You can’t please everyone; however, you can’t afford to have people spreading negative comments about your firm. You need positive referrals and recommendations. Stay in touch with your existing and former customers using the wide selection of communication tools such as email, texting, social media, phone and your website. Your online presence is a great way to inform customers of our product/service offerings.

Try to obtain testimonials from customers.

Create realistic goals Develop accurate goals that you will work to accomplish within the next year. Commit time each week to be able to reach these goals. You could set weekly goals of contacting four potential customers, obtaining one testimonial from a satisfied customer or getting back two previous customers who haven’t recently done business with your company.

Create strategic alliances Provide referrals to other businesses that you identify who sell to your target market but provide complementary, not competing, products and services.

Establish agreements where they refer customers to your company, and you refer customers to them. This type of arrangement will highlight your credibility and connections, and generate referrals from associates for whom you’ve generated business.

Create visibility by being involved in organizations Strive to be an active member of your local business community and industry. Volunteer with nonprofit organizations when you believe in their cause. Get involved with committees and events sponsored by the Joplin Area Chamber of Commerce, which will enable you

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Create an atmosphere of great customer service Satisfied customers who have experienced excellent customer service will usually remain loyal to a company as long as their needs are being met. “Going the extra mile” should be the theme song of your company. Remember, it’s all about the customer! How does the customer perceive your level of customer service? When you do a good job for your customers, they not only bring you repeat business, but will send other business your way as well. Be diligent in serving your customers’ needs and they will be diligent in spreading the word about your company’s great qualities. Strive to build long-lasting relationships that will help your company be more profitable.

Serve on a City of Joplin Board or Commission

August 2015

Business Outlook

Whatever your interest, the City probably has a place for you to serve. Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply. Find the complete list of boards and commissions, and the online application form, at www.joplinmo.org under the “Government� tab.

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business 3950 Newman Road, Joplin 417.625.3128 Fax: 417.625.9782

STARTING A SMALL BUSINESS: THE FIRST STEPS August 6 (Thursday), 1:30-4:30 p.m.

Location: Plaster Hall, Room 108, MSSU Cost: $29 Find the full schedule of workshops at www.mssutraining.com.

IMPORTANT INFORMATION TO KNOW FOR BUSINESS EXPO 2016 (JAN. 19-20) AUGUST 31, 2015 is the early-bird discount deadline. Exhibitors will receive an additional $100 off booth fee if paid in full by this date.

Some booth spaces are still available for those members interested in exhibiting in the premier business-to-business expo in the area.

Call Ginger or Martha at 417.624.4150 for all the details!

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August 2015

Business Outlook

First Friday Coffee

Good Morning Joplin Thursday, September 17 7:15-9 a.m.

Friday, August 7 7:30-8:30 a.m.

Presented by

Sponsored by and located at Missouri Southern State University 3950 East Newman Road (Billingsly Student Center, Main Floor)

RSVP by August 5 at www.joplincc.com or 417.624.1996.

Presented by

Business After Hours

Sponsored by

7:15 a.m. - Breakfast | $12 at the door or if invoiced 7:30 a.m. - Program | $10 if prepaid online only Located at Ozark Christian College Multi-Purpose Center 1111 North Main Street RSVP by September 15 at www.joplincc.com or 417.624.1996

THANK YOU!

Presenting Sponsor

Tuesday, August 18 5:30-7 p.m.

Sponsored by and Located at KOAM-TV/FOX-14 745 South Range Line Road *Parking at Forest Park Baptist Church, 725 South Highview. Shuttle to event.

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RSVP by August 16 at www.joplincc.com or 417.624.1996.

US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!