April 2016 Business Outlook

APR

Business outlook 2016

April 2016

Business Outlook

business data concerns Page 17

our members announce

PRESIDENT’S MESSAGE Raising the Bar for Joplin Schools

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INSIDE

Small business of the year nominees and finalists Page 13

Joplin Area Chamber of Commerce | 320 East 4th Street | Joplin, MO 64801 | 417.624.4150 WWW.JOPLINCC.COM | FACEBOOK.COM/JOPLINCHAMBER | TWITTER.COM/JOPLINCHAMBER

PRESENTED BY

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April 2016

Business Outlook

Board of Directors 2016-2017 Executive Committee Karen Plott

CHAIRMAN OF THE BOARD

Clive Veri

CHAIRMAN ELECT OF THE BOARD

David Glenn

PAST CHAIRMAN OF THE BOARD

James Richards

TREASURER

Louise Secker VICE CHAIRMAN MEMBERSHIP/ COMMUNITY DEVELOPMENT SERVICES Kim Woodard CO-VICE CHAIRMAN MEMBERSHIP/COMMUNITY DEVELOPMENT SERVICES Lori Scott Dreiling VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Brad Beecher CO-VICE CHAIRMAN ECONOMIC/WORKFORCE DEVELOPMENT SERVICES Directors Ex-Officio Directors Gina Atteberry Sam Anselm Michael Beatty John Bartosh

Brandon Davis Dr. Nicole Brown

Donovan Edwards Mikr Gray

Jacqueline Hackett Dr. Alan Marble

Rodney Haynes Dr. Jennifer Methvin Holly Hukill Matt Proctor John Karry Dr. Norm Ridder Randy Moore Marilyn Ruestman Kelli Perigo Michael Seibert Joplin Area Chamber of Commerce Staff Executive Rob O’Brian, CEcD PRESIDENT Tonya Sprenkle VICE PRESIDENT Lisa Kelly EXECUTIVE ASSISTANT Member Services Ginger LaMar, IOM Stephanie McGrew

DIRECTOR OF MEMBER SERVICES & DEVELOPMENT MEMBER EVENTS PRODUCER

Communications Kirstie Smith COMMUNICATIONS DIRECTOR Wendy Brunner-Lewis COMMUNICATIONS COORDINATOR Martha Getz YPN/COMMUNICATIONS COORDINATOR Finance Samantha Doubledee FINANCE DIRECTOR Melany Frederick FINANCE COORDINATOR INTERN Economic & Workforce Development Steve Russell NEWMAN INNOVATION CENTER DIRECTOR Kevin Welch

DIRECTOR OF BUSINESS ATTRACTION Cary Beasley, IOM WORKFORCE DEVELOPMENT MANAGER Mark Turnbull DIRECTOR OF REGIONAL STRATEGIES Administrative Support Lea Schroer NEWMAN INNOVATION CENTER ADMINISTRATIVE ASSISTANT 2 Melissa Winslow ADMINISTRATIVE ASSISTANT

Sponsors Platinum Level

City of Joplin Downstream Casino Resort The Empire District Electric Company KOAM-TV/FOX 14 – KFJX Stronghold Data LLC

Chairman Level

Commerce Bank EaglePicher Technologies, LLC Freeman Health System General Mills Joplin Floor Designs Joplin Globe Publishing Company Joplin Regional Business Journal Joplin Supply Company KODE-TV/KSNF-TV Lamar Outdoor Advertising Lancaster Signs Mercy Hospital Joplin Missouri Southern State University Results Radio, AMI Radio Group SNC Squared Southwest Missouri Bank US Bank, N.A.

President Level

Arvest Bank BKD, LLP Community Bank & Trust (CBT) Roper Honda Show Me The Ozarks Magazine

Director Level

Choice Marketing Connell Insurance, Inc. Innovative Objects Lakeland Office Systems, Inc. Motive Matters Weed Whackers, Inc.

Joplin Area Chamber of Commerce 320 East 4th Street, Joplin, MO 64801 Phone: 417.624.4150 Fax: 417.624.4303 www.joplincc.com /joplinchamber /joplinchamber

PRESIDENT’S MESSAGE

April 2016

Business Outlook

Raising the Bar for Joplin Schools Joplin School board members recently gave their unanimous approval to a new, comprehensive approach to defining and addressing opportunities for academic improvement. It is a new, businessoriented approach to continuous improvement from the individual classroom, to each school, to the entire district.

Rob O’Brian, President

Your Chamber board of directors has endorsed the “Classroom Leadership Systems Model” because of its continuous monitoring and improvement approach used by many businesses, but also because it is an approach that came from numerous stakeholders in the district and not exclusively from the board and administration. And most importantly, your Chamber board endorses it because it sets clear, measurable goals for improving student behavior (think soft skills) and academic performance from kindergarten through high school. And that, in turn, creates graduates better prepared to go on to higher education or to go to work.

Two of the key areas I like best in the strategic plan are the efforts on communication and collaboration as interpersonal skills and helping each student improve his or her critical thinking/problem-solving skills.

On the first part, one of the things we hear over and over from YOU, our members, is there is less “soft-skill” ability in the workforce. Businesses need employees who have soft skills like showing up for work on time, doing their best, seeking to improve their skills and communicating well with peers, supervisors and customers. Also, we hear that as there is more technology, more complexity in systems and more use of teams to address issues, businesses need people who can think creatively and critically both individually and in a team. And of course, it would be good to have a solid academic background and career skills upon graduation as well. In review, that is what the school district’s new strategic plan provides.

The plan has three top goals. Number one is student readiness. The academic side stresses students reaching high levels of academic and critical-thinking skills in literacy and math by the test points in kindergarten, fourth, sixth and ninth grades, as well as toward the end of high school in both college and direct-to-career assessments. However, the plan also sets standards within the classrooms and each school for students, from K to 12, to have focus on respectful speech, for following instructions (including feedback loops), on participation in teams and using those teams to enhance collaborative behavior.

Goal number two creates the five-year effort on the teacher and staff side to support the students. It gives the classroom teacher an ownership in the students’ individual and collective success in learning the academics, but in also learning the soft skills. It creates ways for teachers to have the feedback loop with each student to ensure issues, whether academic or soft skills, are identified early and addressed in a positive way. It encourages stakeholders, such as businesses, to be engaged in the classrooms as well. As part of that, the system also establishes better ways for the administration to assess the needs of teachers and staff leading to: Goal number three, making sure there is responsible use and equity of resources across the district and that stakeholders throughout the community, including parents and businesses, have a clear picture of how students are progressing with the use of those resources. Basically, the administration and board are charged with not only overseeing the use of financial and talent resources as they do today, but also with using feedback and data on a continuous improvement cycle to make sure each student has the same opportunity regardless of school, that student learning is prioritized and that students’ physical, emotional and behavioral needs are being addressed as early as possible so the focus can be on learning.

It is a bold step for the Joplin Schools. It is a plan that was developed with a lot of input from teachers in the classrooms, from parents, from business people and from social service partners. As the school board members said when it was approved at the end of March, it is NOT an administration and board plan, it is a community plan that raises the bar.

But, with this new month, there will be new board members. All saw the plan before the election and said they would support it. This new board, in turn, will hire a new superintendent in the next year. It is incumbent on the board to show superintendent candidates this plan and make sure whomever is hired supports the plan and will carry it forward.

Above all, it is up to the community, including businesses, to make sure the board, superintendent, administration, teachers and staff from top to bottom embrace the plan and stick with it. It is important to the success in life of our children and grandchildren, to the success of businesses and to the success of our community and region.

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April 2016

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Business Outlook

2016-2017 Executive Committee

Presented by

Message to the Network from Chairman Brent Baker As some of you are aware, this is the month we (YPN) start the new year and welcome new executive members. This year, we welcome new executive team members Whitney Warren and Dustin Parker and are glad to have them join us as we strive to make this another great year.

Additionally, Ryan Melton is the incoming co-chair, and I am stepping into the chair role for YPN. We are excited to be starting our eighth year of YPN! Since its beginning in 2009, many great things have happened as a result of young professionals being engaged in our community: Gives Back events, Recycle Joplin effort and Professional Development, all with the aim of Connecting, Developing and Empowering Young Professionals.

Those of us currently in YPN thank everyone who came before who made this a great program, most recently, Dr. Nicole Brown, who helped us further develop our direction. Specifically, in 2015, Nicole led us on a path to improve our programs and offerings to our members and to the companies they represent.

Professional Development events like EDTalks really hit their stride in 2015 thanks to Ryan Melton and Greg Sutton and their workgroup. EDTalks have become a signature event for YPN, providing opportunities for YPs to hear directly from leaders in our community each month. Other achievements this year were, to name a few, Gives Back’s first ever Not-for-Profit Showcase, Building Future Leaders’ award of outstanding community and campus collaboration, and Recycle Joplin’s impact to helping bring curbside recycling to Joplin. The list keeps going: Dress for Success clothing drive, mentoring and coaching programs, and working with the medical school fundraising team.

Many of these initiatives started in the first year of YPN while others developed as the need or suggestion was made by YPN and other leaders in our community. No matter when they started, one thing is for sure: YPN has made an impact on our community and has offered young professionals opportunities to influence the future.

Brent Baker, Chairman Ryan Melton, Co-Chairman Dr. Nicole Brown, Past Chairman Shawn Daniel Jennifer Little Stephanie Onstot Dustin Parker Greg Sutton Megan Tyler Whitney Warren Christina Williams

April 2016

Business Outlook

YPN New Members Jessica Benford, Freeman Health System Stephen Grindle, City of Joplin Brit Hale, Keller Williams Realty of SWMO Annetta Jamison, American Family Insurance - Pam Greninger Betsy Kissel, Onin Staffing Joseph Malin, U S Bank Amy Sallee, AdvoCare - Amy Marie Fitness Amber Scott, DataGraphics Printing Matt Smith, J & M Smith Construction, LLC Josh Wimpey, Hometown Bank Lalbiakngheta "Biaka" Zaidarhzauva, Rapha House International We are thankful to those who laid the foundation for our success and for Dr. Nicole Brown for her leadership in 2015 as we moved forward. Now, it is our job as new leadership to continue that progress. We look forward to this new year and new opportunities to: --Increase membership --Increase service to our community --Increase the community board membership by YPN members --Increase value to companies that support YPN --Create more engagement in economic development efforts in the region As we continue to do the things we do well, 5 there is more to come…

April 2016

Business Outlook

THANK YOU FOR RENEWING Ad Systems, Inc.............................................................. 1983

Hillbilly Pumping and Hauling, Inc......................... 2003

AirMedCare - Eagle Med, LLC.................................... 2015

The Independent Living Center............................... 2004

Anderson Engineering, Inc........................................ 1997

Insurance Benefits Consultants, LLC...................... 2011

Animal Adoption and Resource Center................. 1999

Integrity Home Care..................................................... 2002

Jeff Asbell Excavating and Trucking, Inc............... 2015

Keller Williams Realty of Southwest Missouri...... 2006

Associates in Oral Surgery and Dental Implants.2010

Kraft Insurance Services/Wilson-Turner-Gavin.. 1956

AT&T Mobiity................................................................... 2007

Kriz-Davis Co................................................................... 1951

Blood Tax Service.......................................................... 2006

LegalShield, The Mark Williams Agency................ 2013

C&H Heating and Air.................................................... 2013

Lux Orthotics, Inc.......................................................... 1997

CableONE......................................................................... 1967

M & M Bistro..................................................................... 2013

Coleman Vision Improvement Center................... 2003

The Medicine Shoppe.................................................. 1993

Consolidated Electrical Distributors....................... 2001

Mid-States Mehanical Services, Inc......................... 2008

Emery Sapp and Sons, Inc.......................................... 2008

Midwest Minerals, Inc.................................................. 2012

The Fireplace and More Store by Schnelle

MOCAP A Division of Premier Home Mortgage. 2014

Sheet Metal, Inc.............................................................. 2013

Ozark Adworks............................................................... 1997

First Financial Wealth Management........................ 2013

Rapha House International, Inc................................ 2013

Frank Fletcher Toyota................................................... 2001

Republic Services, DBA Allied Waste....................... 2014

Forged Waterjet Fabrications.................................... 2014

Service Recycling........................................................... 2008

Freddy's Frozen Custard and Steakburgers.......... 2013

Service Solutions, Inc................................................... 2014

Freeman Health System.............................................. 1951

Thomas Jefferson Independent Day School....... 1993

Great American Title Company................................ 2013

Traci Thomas Agency, Inc.......................................... 2013

Gunlock Heating and Air, Inc.................................... 2007

Top Seal Packaging....................................................... 2010

Heartland Technology Solutions............................. 1986

Yates Trackside Furniture............................................ 1979

Ribbon Cuttings

H&R Block

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Benjamin Dickerson, Office Manager 1901 East 32nd Street, Suite 19 New Membership

Presented by

LovinGrace

Stephanie Meek, Director 1414 Euclid Avenue 2-Year Anniversary

Joplin Area Habitat for Humanity

Scott Clayton, Executive Director 2403 South Porter Completion of Seven Homes Funded by Salvation Army

Presented by

Sweet Emotion - A Chocolate Boutique, LLC Janet Ketron, Owner 1520 South Main Street New Member, New Business

H&R Block

Wildcat Glades Conservation & Audubon Center

Keller Williams Realty of Southwest Missouri

Drury Inn and Suites

Jennifer McKeough, Office Manager 1651 West 7th Street, Suite 4 New Membership

Keller Williams Team 619 South Florida Avenue Celebrating 10-year Anniversary

April 2016

Ribbon Cuttings, cont.

Business Outlook

Donna Whitehead, Director 201 West Riviera Drive, Suite A New Kestrel Mew

Jim Adams, General Manager 3601 South Range Line Road Renovations and Open House

Ribbon provided by Countryside in the City

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April 2016

Business Outlook

Our Members Announce presented by The City of Joplin has started a volunteer program called Citizens in Action (CIA) to help connect and engage citizens with their community. Citizens will be able to volunteer as an individual or with groups or an organization. Volunteers can expect to learn about the community, while providing a service for the City. More detailed descriptions about the volunteer opportunities and the application are available at www. joplinmo.org/volunteer.

Program is designed to partner their office with the dental office of each of their patients to encourage and keep their patients up to date on their oral hygiene appointments. They launched this program in March to be sure their patients’ teeth and gums will be in tiptop shape when they show off that new smile that they worked on so hard! Want more information on this and other uncommon services they provide? Call 417.625.1114.

The Joplin Regional Artists Coalition features members’ artwork at the Joplin Area Chamber of Commerce, 320 East 4th Street, Monday-Friday 8 am-5 pm. Showcased through June are paintings by Diana Bray and Cheryl Church, and pottery by Christina Lorenzen. For more information, go to www.joplinrac. org.

For over a decade, Leadercast has developed people into “Leaders Worth Following.” This year, the annual event at College Heights Christian Church is themed "Architects of Tomorrow" and will inspire, engage and grow the visionary within you. Hear from amazing speakers, gain tools to use following the event, and network with other leaders. Register today to attend. You don’t want to miss this! Go to www. chjoplin.org for more information.

The Joplin Blasters will hold open tryouts for the 2016 team at Joe Becker Stadium Sunday, May 1, at 11 am. The team will run players through drills, practice and a simulated game where Blasters front office staff, coaches and an MLB agent will be present to evaluate players and decide if they will be invited to training camp. Players who want to participate can email info@joplinblasters.com or call 417.622.4838 to register. Preregistration is $75; registration the day of tryouts is $100.

Tryouts are open to fans to watch the players and have tours of the stadium and clubhouse. Gates will open at 10 am.

Two new providers recently joined Mercy Joplin. Festus Ndukwu, M.D., is a pulmonologist and critical care physician.

His office is at Mercy Clinic Pulmonology, 100 Mercy Way, Suite 450, and his number is 417.556.8377. Andi Selby, D.O., is a family medicine physician at Mercy Clinic Family Medicine, 3126 Jackson Avenue, Suite 102, Joplin. Her number is 417.556.3400.

Mercy Joplin Wound Care and Hyperbaric Medicine, which offers state-of-the-art treatment practices and protocols to reintroduce the body’s innate ability to heal, has appointed Dr. Bradley Pontani as medical director. For more information, call 417.556.6967.

The Alliance of SWMO will host the 2016 HOPE Conference.

The event will be at Calvary Baptist Church, 600 East 50th Street, April 12, from 8 am-5 pm. Various sessions are available to attend, featuring a domestic violence simulation. To register, go to www.theallianceofswmo.org.

Keller Williams Realty of Southwest Missouri celebrates its 10th anniversary this year. What started with 20 agents in a 3,000-square-foot office on 15th Street has grown to 125 agents in an 11,000-square-foot office at 619 South Florida. For more information, call 417.623.9900.

8 The oral hygiene of patients is a high priority at Uncommon

Orthodontics. Their UNCOMMON Oral Hygiene Recall

Stronghold Data, L.L.C., recently won a Rising Star Award from the University of Missouri Extension Business Development Program’s Missouri Small Business Technology & Development Centers, a statewide network of business counselors. For more information, go to www. missouribusiness.net.

The Tri-State Area Contractors Association’s Sporting Clay Tournament is April 16 at Claythorne Lodge in Columbus, Kansas. Registration is 8:30-9 am, and tournament start is 9 am. Lunch is 11:30 am-1 pm. Cost for a three-man team is $195. RSVP to info@tristatecontractors.net.

Kansas City University of Medicine and Biosciences (KCU) announced that Paula M. Gregory, D.O., will join the university as dean of its new college of osteopathic medicine in Joplin effective June 1. The campus will enroll its first class of 150 students in the fall of 2017. Dr. Gregory currently serves as assistant dean of clinical education for Georgia CampusPhiladelphia College of Osteopathic Medicine in Stone Mountain, Georgia. For more information, call 816.654.7032.

Joplin Little Theatre presents “Other Desert Cities” through April 3. Evening shows are at 7:30 pm and Sunday matinee is at 2:30 pm. Tickets are $13 and $11. For more information, go to www.JLTplay.com or call 417.623.3638.

Soroptimist International of Joplin recently named Melinda Blankenship and Staci Davidson the winners of the Live Your Dreams Award, Lisa Nelson received the Ruby Award and the Soroptimist Best Woman of the Year Award went to Amanda Mitchell. For more information, email lea@joplincc.com.

Joplin Demize season pass jerseys and tickets are now available for purchase. Contact Cassandra at 417.782.3790 or cassie@joplindemize.com for pricing and more information.

Arvest Wealth Management announced today that it produced record revenue in 2015, the sixth consecutive year the subsidiary of Arvest Bank has done so. Arvest Wealth Management, which offers wealth management, trust services and insurance products, recorded revenue of $57.9 million in 2015. That’s up more than 6.3 percent from 2014’s total of $54.5 million. For more information, go to www.arvest.com.

Experience a night of over 20 local Zumba Fitness® instructors, a basket silent auction, thousands of dollars in door prizes, food, fun and fellowship, all for Watered Gardens Gospel Rescue Mission April 2 from 6 pm-midnight. Pre-registration is $20; $30 includes t-shirt. This marathon has raised over $50,000 for Watered Gardens in the last five years. Visit www. wateredgardensfundraiser.com.

Children’s Haven of Southwest Missouri is joining with other organizations and communities across the state to recognize April as Child Abuse/Neglect Prevention Month. Friday, April 8, is “Go Blue Day.” Wear something blue (the official color of prevention) to show your support for Missouri’s kids and share with others about the importance of prevention and keeping children safe. For more information or to find out how you can get involved, contact Children’s Haven at 417.782.4453.

Randy Spaulding has been promoted from an outside sales representative position to division manager of the Southwest Missouri, Southeast Kansas and Northeast Oklahoma locations for the Kriz-Davis Company. The Kriz-Davis Company is an employee-owned wholesale electrical distributor serving the commercial, industrial and utility industries with 18 warehouse locations and 34 utility managed inventory locations throughout the Midwest. The Joplin location is located at 1027 Virginia Avenue. For more information, call 417.624.5650.

Join the Joplin Family YMCA for Joplin’s Biggest Birthday Bash April 9 from 8 am-1 pm at the South branch. The day begins with Freeman Family 5K and 1-Mile Fun Run. Enjoy games and entertainment; ice cream and sno cones; mingle with Clifford the Big Red Dog and Blue, the Joplin Blasters mascot; and win prizes. For more information, go to http://joplinfamilyy.org/ events/yearly/healthy-kids-day.

Two local photographers were among award winners in the 40th annual PhotoSpiva, the national photography competition and exhibition hosted by George A. Spiva Center for the Arts.

Local winners were James M. Alumbaugh, Carl Junction, who received an Honorable Mention for a digital archival print, “Night Traveler,” and Mark Cole, Carl Junction, who received the People’s Choice Award for a digital archival print, “Fields of Gold.” For more information, call 417.623.0183.

Business Outlook

George A. Spiva Center for the Arts is hosting a reception to honor and celebrate Jo Mueller, recently retired executive director of Spiva Center for the Arts, on Sunday, April 3, from 3-5 pm at Spiva, 222 West 3rd Street. At 3:30 pm, special recognition and comments will be made for Jo. The public is invited to attend. For more information, call 417.623.0183.

April 2016

The Leggett & Platt Automotive Group recently donated an industrial robot system to Missouri Southern State University’s Department of Engineering Technology to support the university’s new minor in automation. For more information, call 417.625.9849.

The Insurancenter recently announced the designation of certified insurance counselor (CIC) has been conferred upon Dallas Johnson, insurance agent of The Insurancenter, following his successful completion of a rigorous insurance education program sponsored by the Society of Certified Insurance Counselors. For more information, call 800.444.8675, ext.

5329.

Owens Corning employees will trade business attire for hard hats and construction tools to build a home with Joplin Area Habitat for Humanity April 7. Even before its new manufacturing site at 1983 State Line Road is opened, Owens Corning is helping to build our community. The new plant will create more than 100 new jobs. In addition to supplying a team of home-building volunteers, Owens Corning is donating building materials and funds to support Joplin Area Habitat for Humanity’s mission of creating safe, affordable housing. For more information, call 215.545.4715, ext. 25.

Connell Insurance is holding its 6th Annual Health Care Reform Seminar April 15 from 8-11:45 am at Hilton Branson Convention Center, 200 East Main Street, Branson. Registration and breakfast begins at 7:30 am. For registration and to submit speaker questions, go to www.connellinsurance.com/ seminar0416.php.

Ozark Center recently launched Super Me!, a free app for Apple devices. Super Me! helps children develop resilience and positive coping skills through a series of in-game and outof-game activities. Aimed at elementary and middle school children, this app is designed to open the door to parents and children to these skills. For more information, go to www. ozarkcenter.com.

Local resident Emma Frogge has joined United Way of Southwest Missouri & Southeast Kansas as the director of Success By 6, and brings experience fundraising and networking in the Joplin business community along with a Masters of Education in Licensed Professional Counseling. For more information, call 417.624.0153

The Chamber is interested in your business. If you won an award, opened another office or are planning an event, let us know. We want to share your accomplishments and events with your fellow members! For our next issue, submit your announcement to wendy@joplincc.com by April 10. Please include “Our Members Announce” in the email subject line. Find all our members in our online Membership Directory.

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April 2016

Business Outlook

Welcome New Members

Onin Staffing Employment Agencies 1101 South Neosho Blvd., Suite C Neosho, MO 64850 417.454.6015 www.oningroup.com Betsy Kissel, Branch Manager Sponsor: Shawn Daniel, Commerce Bank It Works!

Skincare 3025 West 14th Street Joplin, MO 64801 417.540.0230 www.lindsay25.itworks.com Lindsay Altheide, Independent Distributor Sponsor: Cynthia Marlow, JACC Joplin Gardens Nursing Homes 2810 South Jackson Avenue Joplin, MO 64801 417.572.0041 Kathy Rogers, Administrator Sponsor: Cynthia Marlow, JACC; Ginger LaMar, JACC The Law Store, LLC Attorneys 517 South Main Street Joplin, MO 64804 417.782.3790 www.thelawstore.com Tami Houston Sponsor: Cynthia Marlow, JACC J & M Smith Construction Construction Co-Home Builders, General Contractors/ Developers 930 Roosevelt Avenue Joplin, MO 64801 417.624.2008 www.jmsmithconstruction.com Matt Smith, Owner Sponsor: Cynthia Marlow, JACC

Team Dental of Joplin Dentists/Orthodontists 2710 South Picher Avenue Joplin, MO 64804 417.626.8326 www.teamdentalofjoplin.com 10 Ricardo Lemus, D.M.D. Sponsor: Cynthia Marlow, JACC

Admiral Express Office Supply Office-Supplies, Equipment & Furniture 1122 South Illinois Avenue, Suite 102 417.781.2343 www.admiralexpress.com Patricia Divine, Account Executive Sponsor: Tonya Sprenkle, JACC Lowry Hearing Aid Centers Hearing Instrument Specialist 2640 East 32nd Street, Suite 11 Joplin, MO 64804 417.553.0724 www.lowryhearingaid.com Brody Rink, Manager Sponsors: Marsha Wallace, Empire District Electric Company; Cynthia Marlow, JACC Mass Mutual Financial-SNH Business Matters Financial Advisors 1201 South Wall Avenue, Suite 7 417.319.7887 Scott Hutson, Financial Service Professional Sponsor: Ginger LaMar, JACC Kum & Go #454 Convenience Store/Gas Station 3434 South Range Line Road Joplin, MO 64804 417.625.1724 www.kumandgo.com Dan Dripps, General Manager Sponsor: Cynthia Marlow, JACC My Fantastic Clean LLC Cleaning Services - Residential & Commercial 1942 East Meadowmere Street, Suite 106 Springfield, MO 65804 417.483.8556 www.myfantasticclean.com Willie Clark, Owner Sponsor: Cynthia Marlow, JACC The Chamber’s Board of Directors and staff are pleased to welcome our newest Chamber members. Please keep these and all members in mind when looking for goods and services. Visit the Chamber’s online member directory at cca.joplincc.com/businesssearch.aspx.

Invite your clients or vendors to join the Chamber. Contact Ginger LaMar at 417.624.4150 or glamar@joplincc.com.

Small Business & Technology Development Center Missouri Southern State University The Robert W. Plaster School of Business

April 2016

Business Outlook

3950 Newman Road, Joplin, MO 64801-1512 Phone: 417.625.3128 Fax: 417.625.9782

STARTING A SMALL BUSINESS: THE FIRST STEPS April 8 (Friday), 1:30-4:30 pm Location: Plaster Hall, Room 108, MSSU Cost: $29 per business

START WITH SECURITY: FTC GUIDE FOR BUSINESS TO PREVENT ONLINE FRAUD April 12 (Tuesday), 3-5 pm Location: SMB Community Center, 7th & Duquesne Cost: No fee

INTRODUCTION TO QUICKBOOKS - 2-DAY TRAINING April 26 (Tuesday), 1:30-4:30 pm (Day 1) April 28 (Thursday), 1:30-4:30 pm (Day 2) Location: Plaster Hall, Room 320, MSSU Cost: $124/person Find the full schedule of workshops at www.mssutraining.com.

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April 2016

Business Outlook

We Say Goodbye to Cynthia Marlow Membership Director Cynthia Marlow has accepted a position with US Bank. We wish her the best at her new job, and we will miss her!

Good luck, Cynthia!

It's Time to Refresh the Chamber Office HEADS UP TO OUR MEMBERS! We are in our 99th year, and preparing for our centennial year. So keep your eyes and ears open for some changes.

We are starting a year of RESTORE, REMODEL & RENEW. We will be seeking bids and/or sponsorships for such things as a new roof, painting, entry door update and new carpet very soon. Watch our Monday/Mid-week Memo, newsletter and website for how your business can get in on the action.

We want to enter our second century looking great!

Leadership Joplin/Tomorrow's Leaders Today Held First Joint Session After many years of the organizers wanting to do it, it finally happened: the Leadership Joplin and Tomorrow's Leaders Today classes of 2016 held a joint session March 31.

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Particpants were divided into groups and tasked with using the recyclable materials they were given to design a product that would greatly improve the quality of life for people with severe physical limitations. The teams then presented their ideas "Shark Tank"-style to judges to see which idea held the most merit for the judges.

Calendar of Events for April 2016 April 1 7:30 am First Friday Coffee Advanced Training & Technology Center April 5 9 am Leads Group One Chamber Office April 6 7 am Leadership Joplin Jefferson City Trip 9 am Leads Group Three Chamber Office April 13 9 am Leads Group Two Chamber Office April 19 9 am Leads Group One Chamber Office 5:30 pm Business After Hours SNC Squared April 20 9 am Leads Group Three Chamber Office April 21 5:30 pm 99th Annual Chamber Banquet Leggett & Platt Athletic Center - MSSU April 22 10:15 am Eggs & Issues Legislative Brunch Continental Banquet & Catering April 25 11:30 am Chamber Board of Directors Meeting Chamber Office April 27 9 am Leads Group Two Chamber Office

2016 Small Business of the Year Nominees and Finalists

April 2016

Business Outlook

Congratulations to the following companies nominated for the 2016 Small Business of the Year Awards, presented by BKD, LLP. Winners will be announced at the 99th Annual Chamber Banquet April 21.

1-10 Employee Category Atlas Risk Management, LLC--Finalist!

Creative Car Audio, Inc. The Flip Shop Forged Waterjet Fabrications Joplin Dental Care Joplin Floor Designs KM Guru Marketing Mense, Churchwell & Mense, P.C. MJ Surveying, LLC Motive Matters - Van & Tammy Benson

Paragon Architecture, LLC--Finalist!

Payroll Vault of the Four States Show Me the Ozarks Magazine Skaggs Chiropractic, LLC Sophie, LLC Storm Stanley Toner Connection, LLC--Finalist!

Tropical Tan--Finalist!

Union Transfer & Storage, Inc. Young Family & Cosmetic Dentistry, LLC

11-50 Employee Category Associates of Dental Arts--Finalist!

Baker Davis Roderique, CPAs, PC Farrell Construction, Inc.--Finalist!

Gringos Homewood Suites by Hilton-Joplin

Joplin Metro Credit Union Living Green Interior Landscaping, Inc.-Finalist!

Ramsey MediaWorks, L.L.C. Stronghold Data--Finalist!

Not for Profit Category Animal Adoption & Resource Center Art Feeds Joplin--Finalist!

Community Support Services of Missouri Rapha House International, Inc. Saint Paul's United Methodist Church

Victory Ministry & Sports Complex Watered Gardens Gospel Rescue Mission-Finalist!

Wildcat Glades Conservation & Audubon Center--Finalist!

Workforce Investment Board of SW Missouri

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April 2016

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Business Outlook

April 2016

Business Outlook

Thursday, April 21, 2016

Centerpiece Sponsorship CONTEST! We will have prizes for best use of theme and best use of company theme. Winners will be announced during banquet.

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Please make your centerpiece something that can be given away. We will put a sticker at one place setting at each table. The person with the sticker will get to take home the centerpiece.

Please refer to the following guidelines when planning your centerpiece. Must comply to be eligible to win:  No cost for sponsorship; only cost is what you put into it.  Size to be no larger than 18” square and 15” tall. Basically, the seated guests must be able to see over the centerpiece.  Theme: You may incorporate flowers, greenery, products, literature, etc., whatever tells your company story, or incorporates the banquet theme, “Champions of Business.” The Chamber is using a Kentucky Derby theme and invites attendees to wear derby hats. You may decorate in any sports theme that makes you a champion of business.  Giveaway items may be provided at your discretion, but are encouraged. We will need 10 items to go around your centerpiece and they should be small. Please remember, your centerpiece will be given away to a lucky winner!  When/Where: Centerpieces must be brought to the Leggett and Platt Athletic Center at MSSU between 8 a.m. and no later than 2:30 p.m. on April 21. Centerpieces not set and ready by 2:30 pm will not be eligible for the contest. The Chamber staff will guide you to the designated table for you to set up your centerpiece and giveaways.

Yes, count me in! _______________________________ Contact name __________________________________ Company _____________________________________

Please call or email Stephanie McGrew with any questions: 417.624.4150 stephanie@joplincc.com Fax: 417.624.4303

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April 2016

Business Outlook

Serve on a City of Joplin Board or Commission Whatever your interest, the City probably has a place for you to serve.

Boards and commissions range from the City Tree Board and Conventions & Visitors Advisory Board to Historic Preservation and Traffic Commission. You must be a registered Missouri voter to apply.

Find the complete list of boards and commissions, and the online application form, at www.joplinmo. org under the “Government� tab.

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The Joplin Area Chamber of Commerce invites you to the

2016

Eggs & Issues Legislative Brunch

Friday, April 22 10:15-11:45 am Continental Banquet & Catering 2728 North Range Line Road Doors open at 10 am Cost: $10 if paid online $12 at the door RSVP to lisa@joplincc.com or 417.624.1996 by April 15.

Presented by

Business Data Concerns

By Karen Bradshaw, Director of the Center for Entrepreneurship at Missouri Southern State University “It ain't what you don't know that gets you into trouble.

It's what you know for sure that just ain't so.” - Mark Twain Mark Twain’s words sound rather confusing, but then again, the world of cyber security, fraud and scams can be rather confusing. How can a reputable company conduct business online, and reduce their risk for being sued due to data breaches and loss?

The Federal Trade Commission (FTC) offers a wealth of knowledge for consumers and businesses about protecting themselves against fraudulent and dishonest practices.

Remember, no matter how small your business may be, you are still responsible for safeguarding the data collected from your customers.

During 2015, the FTC received more than three million complaints about bad business practices, frauds and scams.

The most complaints from consumers were in the areas of debt collection, identity theft and imposter scams; many are a result of stolen personal data.

The FTC provides good advice to business owners and managers about data security methods they can use to reduce theft and abuse of confidential customer data. Many companies don’t realize the risk they face while storing sensitive customer data such as credit card numbers, social security numbers, bank account numbers, passwords and other personal information.

Following are a few data security strategies from the FTC publication, "Careful Connections: Building Security in the Internet of Things": 1. Encourage a culture of security at your business.

Designate a senior executive responsible for product and service security. Train your staff to recognize vulnerabilities and reward them for finding problems. If you work with service providers, clearly state in your contracts the high standards you demand from them.

2. Implement a security-by-design policy by building it into your products or services at the outset of your planning process. Carefully plan to have security policies and methods as part of your daily business operations.

3. Implement a defense-in-depth approach that incorporates security measures at several levels. Walk through how consumers will use your product or service in

April 2016

Business Outlook

a day-to-day setting to identify potential risks and possible security soft spots.

4. Take a risk-based approach. Unsure how to allocate your security resources? One effective method is to have them where the risk to sensitive information is the greatest.

For example, if your device collects and transmits data, an important component of a risk-based approach is an up-to-date inventory of the kinds of information in your possession. A current list offers a baseline as your staff and product line change over time, is useful for regulatory compliance, and it can help you allocate your data security resources to where they’re needed most.

5. Carefully consider the risks presented by the collection and retention of consumer information. If it’s necessary for the functioning of your product or service, it’s understandable that you’d collect data from consumers. But be sure to take reasonable steps to secure that information both when it’s transmitted and when it’s stored.

6. Default passwords such as “ABC123” quickly become widely known. Don’t use them unless you require consumers to change the default during set-up.

Stay vigilant. The business world is constantly changing, and your company needs to be prepared for new threats to your data security system. You may need to seek some expert advice about securing your data.

Consider a free training event that could assist you in planning for your company’s future.

Start with Security: FTC Guide for Business to Prevent Online Fraud What We’ll Cover • Ten lessons from the FTC that touch on vulnerabilities that could affect your company.

• Practical guidance on how to reduce the risks these vulnerabilities pose.

• Ideas from the FTC about protecting your personal and business data.

• Learn about fundamental security missteps.

• Securing paper, physical media and devices.

What You’ll Get • FTC publication: Protecting Personal Information - A Guide for Business • FTC publication: Start with Security - A Guide for Business Date: April 12 (Tuesday), 3-5 pm Location: SMB Community Center, 7th & Duquesne, Joplin Cost: Free Please register at www.mssutraining.com.

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April 2016

Business Outlook

BECOME A BANNER SPONSOR FOR ONLY $35

Joplin Proud welcomes your support in showing pride in Joplin. You can help in this effort by sponsoring a banner for $35. The 100 JOPLIN PROUD butterfly banners will be displayed on poles throughout the downtown area.

Although these are to be initially displayed this May for the fifth anniversary of the 2011 tornado as a means of showing respect and pride in our community, many of them will be donated to the City for future display. The City will intersperse these with other event banners in the future as a reminder that we continue to be JOPLIN PROUD. As our thanks to you for sponsoring, you will be listed on the JOPLIN PROUD website as a banner sponsor. Your sponsorship may be tax deductible. Your sponsorship should be made payable to Joplin Area Chamber of Commerce Foundation (or JACCF). Submit payment along with the wording of how you want your sponsorship to be listed on the JOPLIN PROUD website.

Sponsor names will NOT be placed on the banners. Banners will be displayed in the locations and on the dates deemed appropriate by the City of Joplin.

Should you choose to support this effort, but wish to receive a banner (rather than donate it to the City), please indicate on your sponsorship; in this case your sponsorship would NOT be tax deductible. If you choose to receive your banner, it will be available for pickup at the Chamber office at 320 E. 4th Street the week of July 18. However, we highly encourage you to donate your banner so we can continue the efforts to be JOPLIN PROUD. Business Name____________________________________

Contact Name ____________________________________ I wish to keep my banner and will pick it up the week of July 18 I wish to donate my banner List my sponsorship in this manner: ________________________________________________

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Mail check and form to JACCF, 320 E. 4th St, Joplin, MO 64801. To pay by credit card, visit www.JOPLINPROUD.com

April 2016

Business Outlook

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April 2016

Business Outlook

STATE OF THE LOCAL ECONOMY: A REPORT FROM YOUR CHAMBER

MSA is comprised of Jasper and Newton counties. Information is drawn from the U.S. Bureau of Labor Statistics.

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Insurance you can design to meet your ever-changing needs.

April 2016

Business Outlook • Business or Commercial • Call for a Farmers Friendly Review® • Evening Appointments

LINDA TEETER, LUTCF www.farmersagent.com/lteeter 1321 ILLINOIS AVE • JOPLIN, MO 64801

Call 417-781-4820 today for Auto, Home, Life and Business.

Audio / Video Systems Pro Audio Equipment Camera Systems Healthcare Communications

Elite Commercial Audio/Video Sales & Service Toll Free: 800-621-5256 Local: 417-869-0770 aaius.com proaudiosuperstore.com 2120 S. Roosevelt Suite 3 Joplin, MO 64804

LABOR LAW POSTERS

FREE to Joplin Area Chamber of Commerce Members Labor Law Postings are a mandatory requirement for businesses. Avoid hefty fines by obtaining your Free All-In-One State and Federal Labor Law Poster from the Joplin Area Chamber of Commerce.

To order your Free Labor Law Poster, please call or email to schedule a time to deliver: Wendy Mashburn

(417) 623-0941 Email: wendy.mashburn@payrollvault.com

Attorney-Approved All-In-One State and Federal Labor Law Poster meeting labor law postings requirements (at time of purchase) Fully Laminated and Attorney-Approved

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April 2016

Business Outlook

First Friday Coffee

Friday, April 1 7:30-8:30 a.m.

Sponsored by and located at JACC Foundation Advanced Training & Technology Center and Crowder College 420 South Grand Avenue

Join us for this member orientation and involvement program that is NOT JUST FOR NEW MEMBERS! It's for members who want to get a better return on their investment, new employees of member organizations, ambassadors and past and future members who want to learn about the benefits of membership.

Thursday, May 26 10-11 a.m.

Chamber Office

RSVP by March 30 at www.joplincc.com or 417.624.1996.

Presented by

Business After Hours

Presented by

THANK YOU!

Presenting Sponsor

Tuesday, April 19 5:30-7 p.m.

Sponsored by and located at SNC Squared 706 West 26th Street

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RSVP by April 14 at www.joplincc.com or 417.624.1996.

US Bank, N.A., Chairman Sponsor, for helping us communicate with our members!