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Practice News Certifications

February 2011

Lingual Braces We are Incognito™ certified and offer Incognito lingual braces to adult patients who want treatment with completely invisible fixed braces.

Did You Know?... We are always looking for ways to improve our service. Did you know…

ISO9001 Stephen McPartland, MP for Stevenage, visited Stevenage Orthodontics (above) to congratulate the team on becoming the first specialist orthodontic practice in the UK to achieve ISO 9001:2008 certification. An account of the practice’s ISO journey was published in the British Orthodontic Society Business Supplement (see back page).

NHS Eligibility Practice principal Jonathan Alexander-Abt was re-calibrated in the use of Index of Orthodontic Treatment Need (IOTN) by Professor Stephen Richmond at Cardiff University. It is important to us that parents, patients and their referring dentists are assured that our assessment of patients’ eligibility for NHS orthodontic treatment is accurate.

• We offer ALL patients, both NHS and Private, after-school appointments up until 5:45pm from Monday to Thursday for routine brace adjustments. We have also increased the availability of emergency appointments so that when we see patients to make them comfortable, we can adjust their braces at the same time. This helps patients avoid additional time off school.

NHS Patient Satisfaction Reached 100%!! REPORT DATE STEVENAG ENGLAND & WALES Mar‐09 95.7% 94.1% Jun‐09 98.2% 93.7% Sep‐09 98.6% 93.4% Dec‐09 98.7% 93.1% Mar‐10 100.0% 93.3% Jun‐10 100.0%Garden 93.3% A newly referred patient from Welwyn City 98.4% 94.4% pictured with Sep‐10 her mother

“It is the first time we came and everyone was very nice and we are honoured to be here!”

98.5%

93.6%

To date, an average of 98.5% of our patients surveyed by the NHS were satisfied with the treatment they received at Stevenage Orthodontics compared to a national average of 93.7% - with a 100% result achieved twice in a row! We publish our quarterly vital signs patient satisfaction data on our website (www. stevenageorthodontics.com).

• We offer nervous patients the option of scheduling their appointments during ParentChild Clinics so that their parent/guardian can sit in on the appointment with them. These appointments are very well received by parents and patients alike. • Parents and patients are invited to speak with the orthodontist at any stage during treatment regardless of whether or not they have an appointment.

NHS Vital Signs Reports Patient Satisfaction Data NHS Vital Signs: Patient Satisfaction Data 100.0%

98.0%

96.0%

94.0%

92.0%

90.0%

88.0%

Mar‐09

Jun‐09

Sep‐09

Dec‐09

Stevenage Orthodontics

Mar‐10

England & Wales

Jun‐10

Sep‐10

• We phone ALL patients, both NHS and Private, after their brace has been fitted.

Fuji Ortho LC Helps Stevenage Orthodontics Prevent White Spot Lesions White Spot Lesions (WSLs) due to demineralization can affect 50% of orthodontic patients treated using conventional composite bracket adhesives* and in our experience, patients with a history of poor oral hygiene are at even higher risk of developing WSLs. Enamel demineralization has been reported to most commonly affect maxillary lateral incisors, mandibular canines and premolars.**

At Stevenage Orthodontics we take no chances. Although we educate all patients in good brushing and diet so that their oral hygiene is of a sufficient standard to begin orthodontic treatment, we also use Fuji Ortho LC glass ionomer bracket adhesive for ALL of our labial fixed appliance patients because of its fluoride-releasing properties and because the literature reports that it helps reduce the prevalence of WSLs.*

Peter aged 12½ in March 2009 with poor oral hygiene before treatment at Stevenage Orthodontics.

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*P. E. Benson, A. A. Shah, D. T. Millett, F. Dyer, N. Parkin, and R. S. Vine Fluorides, orthodontics and demineralization: a systematic review J. Orthod., Jun 2005; 32: 102 - 114. **Ogaard B (1989) Prevalence of white spot lesion in 19-yearolds: A study on untreated and orthodontically treated persons 5 years after treatment. Am J Orthod Dentofac Orthop 96:423-427.

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Peter in December 2010 after treatment at Stevenage Orthodontics using Fuji Ortho LC - with no WSLs evident.

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4 Weeks From Referral To First Appointment We are now seeing patients within four weeks of referral. Our customized referral pads have been welcomed by referring practitioners and patients alike. These include carbonized duplicate referral forms so that a copy of the referral can be retained for each patient’s records and a Patient Information Leaflet which can be handed to the patient at the time of the referral.

Mr J Alexander-Abt, BDS(Lond) FDS RCS(Eng) Registered Specialist in Orthodontics Stevenage Orthodontics 17 Park Place Stevenage Herts SG1 1DU Tel: 01438 765 390 Fax: 01438 765 395 Website: www.stevenageorthodontics.com Email: office@stevenageorthodontics.com