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PLAY & WIN Champagne Read more on page 7
X-masmagazine DECEMBER 2013
South Africa
FIFA World Cup
HOLIDAY DESTINATION
IN BRAZIL
AMAZING HOTELS
|
SPECIAL RATES
Meet our teams GATEWAY
ER
X-MAS GIFTS
GATEWAY TEAM
S
S RT O P
V FE
Agent Promo
|
FIFA BRAZIL
|
DESTINATIONS IN THE SPOTLIGHT
Editorial At the end of yet another year, we would like to take a moment to thank you for your trust and loyalty. Over this past year, our colleagues have been in touch with you many times by e-mail, phone and chat to assist you. You have probably wondered who the person you were communicating with was and what he or she looked like. Therefore, it seems like a good idea to introduce our team to you in this digital magazine. This X-MAS magazine also provides you with interesting product information: read all about South Africa and Hong Kong as holiday destinations or be inspired by a selection of amazing hotels around the world. You can also discover everything you need to know about hotels in Brazil for the upcoming World Cup. Finally, and as a token of our appreciation for the enjoyable collaboration, check out the agent-only promotion rates and win a bottle of champagne! From everyone at Gateway, we wish you happy holidays with your family and friends, a healthy and joyful 2014, and lots of success in your personal and professional endeavours!
Andries Oprel Sales & Marketing Director
Gateway on SOCIAL MEDIA FACEBOOK: www.facebook.com/GatewayTravelSolutions YOUTUBE: www.youtube.com/user/gateway2travel LINKED-IN: www.linkedin.com/company/996222
w o l l o F us www.gateway.be www.gateway.be
DECEMBER 2013
What’s inside! 2
Editorial
4–7
Meet our Service Desk Teams
7
Contest: Win a bottle of champagne!
8–9
Destination in the Spotlight: South Africa
10 – 11
Book hotels for the FIFA World Cup
12
Exclusive Agent Promo
13 – 15
Meet our Sales & Marketing Teams
14 – 15
Our X-mas Gift Suggestions
16 – 17
Discover these Amazing Hotels
18
Meet our Payments & Invoicing Team
19
Artist profile: Tim Smeulders
20 – 21
Destination in the Spotlight: Hong Kong
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page 3 PAGE 3
Gateway Service Desk - Head Office The mission of our Gateway Service Desk is to take care of any issues that you might experience with your hotel bookings. Whether you need help with modifying or cancelling a booking, or have questions regarding the functionality of your Gateway 2 Travel, you can contact us 7 days a week by phone, by e-mail and by Live Chat. Our Service Desk agents are happy to make the work of a travel agent as comfortable as possible!
Head Office
Colette Vorselaars
Angela Garcia Feijoo
Service Desk Manager
Service Desk Supervisor
Nadine Schneider
Katelijne Claeys
Service Desk Agent
Service Desk Agent
Opening hours - Head Office MON - FRI
09:00 – 18:00 CET
(support in English, Dutch, French & German)
SAT - SUN
08:00 – 15:00 CET
(support in English)
+32 (0) 11 45 82 71
www.gateway.be
@
servicedesk@gateway.be
DECEMBER 2013
ry r e M as m X
Life is not worth living Unless it is “simply exceptional” It is our expertise to provide simply exceptional products and simply exceptional services; To make certain that your life is essentially as it should be
Lieve Vanharen Service Desk Agent
Jurgen Pellaers
Sarah Dubois
Service Desk Agent
Service Desk Agent
Cartoon
© Fons Geerinckx 2013
PAGE 5
Thailand
Gateway Service Desk - Thailand My Motto You never lose; everything you gain is your benefit.
My Xmas wish to you
Cholnaritz Baibong (Toto)
Wishing that all your expectations
Service Desk Supervisor
for 2014 will be exceeded.
Sorakrit Rojanavichai (Max)
My Motto Life is about an exquisite journey where you can tailor its way.
Service Desk Agent
My Motto
Waraluck Jeamwong (Joy)
Positive Thinking + Positive Action = Positive Results.
My Xmas wish to you
Service Desk Agent
Wishing you have a year blessed with joy, luck, love & abundance.
Samorn Ruamwong (Sammy)
My Motto Don’t give up, and then you will see how good you are.
Service Desk Agent
Opening hours - Thailand MON - FRI
09:00 – 19:00 ICT
(support in Thai & English)
SAT
10:00 – 21:00 ICT
(support in Thai & English)
SUN
12:00 – 21:00 ICT
(support in Thai & English)
www.gateway.be
+66 (0) 2 632 0098
@
servicedesk@gatewayasia.co.th
DECEMBER 2013
N WA
Search the reindeer & Win Champagne
TE D!
From 15-12-2013 until 15-01-2014
Somewhere in this Christmas Magazine, we’ve hidden this image of a reindeer.
Did you find it? Send an e-mail to sales@gateway.be with the page number and the exact location of the image. Don’t forget to add your name and agency. We will select 5 random winners who will receive a bottle of champagne!
Gateway Service Desk - Hong Kong Yuen Tang
Service Desk
Service Desk
Agent
Agent
My Xmas wish to you
My Xmas wish to you
May peace, love and prosperity
May the joy of Christmas be with you
follow you always.
throughout the new year!
Hong Kong
Bella Hung
Opening hours - Hong Kong +852 (0) 2524 3012
@
servicedesk@gatewayasia.com.hk
MON - FRI
09:00 – 18:00 HKT
(support in Chinese & English)
SAT
09:00 – 21:00 HKT
(support in English)
SUN
13:00 – 21:00 HKT
(support in English)
PAGE 7
Destination in the Spotlight South Africa
o
Sp
Our offer: +1.000 hotels
t
h tlig
TH
U SO
The diversity of South Africa as a holiday destination is enormous: you can encounter the Big Five in the beautiful wild parks, relax on the white sandy beaches during your Christmas holiday, visit the many interesting cities, and enjoy your lunch on a wine estate, to name only a few of the many options.
If you are looking for a hotel in South Africa for your customer,
Gateway 2 Travel offers you the largest selection.
Upcoming events Christmas markets in Pretoria, Malmesbury, Parkview, and Stellenbosch Wine festivals in Stellenbosch, Helderberg, and Wellington Marathons in The Bluff, Pretoria, Durban, and Port Elizabeth Carnival in Umhlanga, Wynberg, and Green Point
Don’t miss these highlights Kruger National Park: meet the Big Five (elephant, lion, buffalo, rhino & leopard) Cape Town: great view on the Table Mountain & cultural sites in the Mother Town Garden Route: astonishing landscape of ancient forests, rivers, lakes, dunes, and beaches Hermanus: whale spotting between June and November Cape Winelands: discover the South African Pinotage and many other wines Durban: the sunshine city for shopping, surfing, fun & sun
www.gateway.be
ICA
R AF
DECEMBER 2013
Our selection of top-ranked hotels in South Africa *** ** 5
** ** 4
Radisson Blu Waterfront
Protea Hotel Sandton
Cape Town
** ** 4
Johannesburg
** ** 4
Balmoral
Kelway
Durban
** ** 4
Port Elizabeth
** * 3
Harbour House Hermanus
Rivierbos Guest House Stellenbosch
Tip: Important Locations Click on the ‘Important Locations’ filter to find hotels close to an airport, city area, city centre, park, trade centre, etc.
PAGE 9
Book hotels for the FIFA World Cup in Brazil In June 2014, the FIFA World Cup will kick off in Brazil. Soccer fans from around the world will fly in to support their favourite soccer team. Our suppliers have added hotel accommodations for the Brazilian host cities, so you can book hotels for these destinations in your Gateway 2 Travel.
AD ST
M IU
S
B
Z RA
IL
The stadiums are indicated with a blue football on the map.
FIFA World Cup “Important Locations” filter To make it easier for the travel agent to locate the stadiums, we have added the category “FIFA World Cup” in our “Important Locations” filter.
www.gateway.be
DECEMBER 2013
Our hotel selection for Brazil: We offer a variety of 2 to 5 stars hotels in the 12 host cities. Have a look at this selection:
* * 2
** * 3
Belo Horizonte
** ** 4
Bahia do Sol
** ** 4
Sao Paulo
Panamby Guarulhos
WK-
** ** 4
Salvador
Brasil Palace
l a i c e Sp deals!
Natal
Marsol Beach Resort
*** ** 5
Porto Alegre
Embaixador Hotel
Rio de Janeiro
Pestana Rio Atlantica
PAGE 11
Hotel Promotions - Agents Only Gateway offers you a special agent rate for the following hotels. Since these offers are only valid for travel agents, not end-consumers, these can’t be booked in Gateway 2 Travel. If interested, send your personal details and your travel dates to
ate
nt r e g a l
ia
Spec
sales@gateway.be.
** ** 4
Booking before 31 Jan. 2014 Check-in between 2 Jan. and 28 Feb. 2014
The Three Corners Hotel Bristol Budapest, Hungary
Single room with Breakfast: 32 EUR /night Double room with Breakfast: 39 EUR /night
39 EUR Booking before 31 Jan. 2014 Check-in between 2 Jan. and 31 March 2014
** ** 4
Springfield @ Sea Resort & Spa Hua Hin, Thailand
Single/Double room with Breakfast: 82 EUR /night
82 EUR ** ** 4
(Free upgrade to Springfield Pool Room)
Booking before 31 Jan. 2014 Check-in between 2 Jan. and 31 March 2014
Amari Orchid Pattaya Pattaya, Thailand
Single/Double room with Breakfast: 112 EUR /night (Free upgrade to Deluxe Ocean View)
www.gateway.be
112 EUR
DECEMBER 2013
Gateway Sales & Marketing Our different Sales teams are at your service for any commercial questions you might have.
Best Wishes
From our Sales
When you wish to have a demo session for your team or for a new colleague, or you have questions regarding certain features of the Gateway 2 Travel hotel engine, don’t hesitate to ask them for an appointment. They will give you tips & tricks to increase your revenues and to make your hotel bookings easier & faster.
Giles Gryseels
International
International
Sales Executive
Sales Executive
My Motto
My Motto
We will cross the bridge when we get there.
If you are going through hell, keep going.
(Winston Churchill)
My Xmas wish to you
@
Nathalie Vanderstappen
sales@gateway.be
International
May your love be large and your bills small in the year to come.
Tom Dieltiëns
Sales
Account
Executive
Executive
My Motto
My Motto
Life is so short, so do what makes you happy!
I’d rather regret the things I’ve done than the
@
Dirk De Kempeneer
sales.be@gateway.be
Belgium
things that I haven’t.
PAGE 13
Gateway Sales & Marketing
My Motto Rob van Kesteren Sales Manager
Success will not come to those who sit and wait.
How I spend my perfect weekend In the morning road biking along the beautiful Atlantic coast or mountain biking through the Cape wine lands. In the afternoon a family braai (BBQ) or
@
enjoying the beach.
sales@gatewaysouthafrica.co.za
South Africa
My Motto Bart Vanmaele
Be yourself, no matter what they say.
Marketing
“M” is for My Passions
Manager
(Sting)
Marketing is only one of my passions. They also include Music, Multimedia & Many More.
@
bartv@gateway.be
Marketing
X-mas Gadgets - Our suggestions for X-mas gifts Call, text & take pictures
“Selfie”
even when your
2013.
is the new word of
Samsung Galaxy is in your pocket.
Buy a monopod for all those friends who
Samsung Galaxy Gear V7000
www.gateway.be
The Gear keeps you
love posting selfies
updated at all time!
on Facebook.
Monopod
DECEMBER 2013
Saranphat Watthanachalermchai (Ying)
Rachapa Narkphong (Cherry) Senior Sales
Sales
Executive
My Motto
My Motto
First say to yourself what you would be,
Go for Gold, go for Goal.
@
Executive
sales@gatewayasia.co.th
Thailand
and then do what you have to do.
Sales
Sales
Manager
Manager
My Motto
My Motto
Only if you try, you can taste your fruitful life.
The only true wisdom is in knowing you know nothing.
@
Margaret Chang
Carrie Lo
sales@gatewayasia.com.hk
Hong Kong
Avoid winterblues
iPad Mini
with the EnergyLight.
hand.
Use it 15 minutes
The 7,9inch Retina-
a day to become
display is as crisp as
less tired and more
a HD-tv. Comes with
energetic.
5MP camera and
easily fits in your
double microphone.
Philips Energy Light
iPad Mini
PAGE 15
Amazing Hotels in the World Among the 150,000 accommodations offered in Gateway 2 Travel, many
For this Christmas magazine,
hotels are treasures that exceed the expectations of travellers. Whether
we’ve made a small selection of
they excel in their design and architecture, or in their splendid service,
special hotels for you.
they each deserve to be high on your wish list.
Adaaran Prestige Vadoo Male, Maledives
Your hotel room can’t get any more exotic
*** ** 5
IC OT RY X E XU LU
than sitting on top of the crystal blue water near a coral island in the Indian Ocean. Swim between the tropical fish while scuba diving or watch them pass underneath your glass-bottomed bathroom. Each villa has a Jacuzzi, a plunge pool and a 24-hour butler service.
Silken Puerta America Madrid, Spain
FU
*** ** 5
TU RI ST IC
This eclectic design hotel invites visitors to dream. 19 of the best architecture and design studios were brought together, including a winner of the Nobel Prize for Architecture. Each floor proposes a different room concept, playing with different materials, colours and shapes to create spaces that bring together the best of design and architecture.
Anantara Golden Triangle
Chiang Rai, Thailand
Overlooking the hills of Myanmar and Laos, this luxury resort gives you the possibility to explore the jungle on the back of an elephant. Options at the all-inclusive Ananatara vary from jungle trekkings to spa treatments, from Thai cooking classes to yoga sessions.
www.gateway.be
E GL Y N R JU XU U L
*** ** 5
DECEMBER 2013
Hotel General L AL UE SM TIQ U BO
*** ** 5
Prague, Czech Republic With its 20 uniquely designed rooms, Hotel General ranks high among the small Boutique hotels in Europe. The rooms are decorated with elements from the world military history. Ideally located between the Vltava River and the Andel business district, it caters to both tourists and businesspeople.
JW Marriott Marquis Dubai, UAE
Many mistake the famous Burj Al Arab for
*** ** 5
ST LE EL L TA OT H
the tallest hotel in the world, but it’s in fact beaten by the JW Marriott Marquis, also in Dubai. The 355m high twin-tower skyscraper features 1,608 hotel rooms, 14 food & beverage outlets, rooftop bars, a business centre, conference halls, retail outlets, and a 3,700m² spa & health club.
Yotel T EP NC IGN CO ES D
** * 3
New York City, USA Experience the best of Manhattan at an affordable price. Yotel hired the best aircraft cabin designers and mixed it with a touch of Japanese influence to build small, smartly designed hotel rooms. Not just the rooms are minimalistic: there’s no reception, you check into your cabin automatically through the yobot.
Tip: find these hotels easily To easily find these hotels, fill in a part of the hotel name in the ‘Text Search’ filter in the Result screen, or select hotels with a certain number of stars in the ‘Ratings’ filter.
PAGE 17
Gateway Payments & Invoicing Gateway is your single point of payment. Our Payments & Invoicing Team takes care of all the payments to the hotel vendors, so you don’t have to worry about this.
Best Wishes
Contact us if you have any questions regarding your invoices or credit notes.
for the new year
Payments & Invoicing Johan Strauven
Ahlam Hajbat
Finance Director
Finance Department
Even my spare time is
I like to experiment in the
dedicated to finance: I’m
kitchen. My kids love it,
the Treasurer of our local
and so do my colleagues!
Harmony, where I also play the clarinet.
Kelly Breesch
Kim Dielkens
Finance Department
Finance Department
I love running & cycling.
Enjoy the little things in
So far I ran 3 marathons:
life. Like a walk with my
the body achieves what
dog, nothing relaxes me
the mind believes! On my
more.
wish list: NYC Marathon & 2 Oceans Marathon.
Kathleen Jans
Philippe Degryse
Finance Department
Finance Department
Don’t let others define
I always take life with a
you, you are what you feel.
grain of salt, plus a slice
I’m almost 40 and I feel
of lemon and a shot of
alive & kicking!
tequila
Opening hours - Payments & Invoicing MON - FRI
www.gateway.be
09:00 – 17:00 CET
+32 (0) 11 45 82 82
@
payments@gateway.be
DECEMBER 2013
Tim Smeulders - Test Engineer
Did you know... ... that Tim, one of our Test Engineers, is also a great sculpting artist? In his spare time, he creates realistic looking portraits out of clay.
Check out some of his work at:
www.timsmeulders.be
The eye for detail and perfection he needs to have in his job, he also reflects in his works of art by creating realistic looking portraits out of clay. These portraits only consist out of the most important part of the head, namely the face, the eyes, the mouth. Only the face is constructed. This specific element approaches the classical busts in a new way. The “masks�
display, not only realism
and recognition, but also expression and emotion.
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PAGE 19
Destination in the Spotlight Hong Kong
Our offer: +900 hotels
o
Sp
and cultural heritage sites, hike a beautiful mountain trail or go shopping in the city, Hong Kong offers something for everyone. If you are looking for a hotel in Hong Kong for your customer, Gateway 2 Travel offers you the largest selection.
Upcoming events Dec. 2013: Winterfest Jan. 2014: Chinese New Year March 2014: Flower Show June 2014: Dragon Boat Carnival Sept. 2014: Mid-Autumn Festival
Don’t miss these highlights Wong Tai Sin Temple: where Taoism, Buddhism and Confucianism meet Tsim Sha Tsui Promenade: the Clock Tower, the Avenue of Stars, Victoria Harbour The Peak: spectacular skyscrapers and cityscapes Ladies Market and Temple Street Night Market For the kids: Ocean Park and Disneyland
www.gateway.be
NG
O GK N HO
Hong Kong remains a popular holiday destination. Whether your customer wishes to visit the temples
t
h tlig
DECEMBER 2013
Our selection of top-ranked hotels in Hong Kong *** ** 5
*** ** 5
The Langham
Marco Polo
Hong Kong
** ** 4
Hong Kong
** ** 4
Regal Kowloon
Panda
Hong Kong
** ** 4
Hong Kong
** * 3
Harbour Plaza Metropolis Hong Kong
B P International Hong Kong
PAGE 21
Greetings
聖誕快
樂
ersfees K e d n ë e s Ge poedige s r o o v n ‘ en Nuwejaar
from all over the world Feliz N a feliz a vidad y ño nu evo ต์มาส
ันคริส ว ์ ต น ั สุขส
Fro Weihn he achte n
!
Buon Natale e o felice ann nuovo
Zalig Kerst feest! eux y o J l! Noë
ou... Wishing y
hes you Gateway wis ays and a happy holid 014. wonderful 2
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