Ordering at your fingertips anytime, anywhere

Making purchases online is not a foreign experience. As technology has developed, our experience and expectations of what can be achieved from a purchasing perspective has changed.

With more than two years of intense pre-work, last year we introduced our e-commerce platform allowing our customers to order products online. Through many months, our customers trialled online ordering and fed back improvement suggestions –there’s a continuous improvement cycle even till today, all with a focus to deliver an evolving online solution suited for our customers.

We asked Matt Sheehy from Wardrobe World to share his experience of online ordering; you.

3. How has your process changed since you became an e-commerce customer? We can order whenever we want from wherever we want; we’re not governed by business hours or reliant on calling someone and emailing before a set time. We can also order using different devices like mobile or tablet. With the flexibility of location and time, we can have staff that had been ordering, now focused on other tasks during business hours.

4. What is your favourite feature of online ordering? Ordering whenever we want – it’s always open. All the products are there along with colour swatches and it’s easy to find what you’re looking for.

5. How did having an e-commerce system help you during lockdown?

1. Before switching to online ordering, what did your order process with Laminex look like?

We used to use Laminex’s NetStore online ordering. Prior to that we use to have a template that we filled out and faxed through, and prior to that it would have been calling customer services to put an order through.

2. How much time did you spend placing orders with Laminex prior to our new e-commerce platform?

Using Netstore, it took anywhere between half hour to one hour per week during business hours.The amount of time depended on product mix and finding the product codes and descriptions first; with the e-commerce platform the search is quicker, and everything is there.

Having an e-commerce system helped during lockdown, as we were still able to order board, for jobs we knew we had to machine once lockdown ended, and for jobs orders which kept coming through during the lockdown period. Also knowing that products were sent out by Laminex by the order date, we knew by placing our order via the e-commerce system, we would likely get our orders closer to the top of the queue because we didn’t need to wait to return to our office to place our orders.

As well as ordering products, the platform allows you to check order status, expected delivery dates, get copies of invoices and credit notes. During lockdown we extended the service offer of our website, and you can now order samples directly too. By signing up with your account you get access to higher sample limits.

To save even more time you can easily reorder from your ‘Frequently Ordered Products’ section.

If you’d like to find out more and see whether our e-commerce online ordering would work for you, email webchat@laminex.co.nz or phone 0800 303 606.

If you’d like to sign up today, start the signup process at www. laminex.co.nz/e-commerceregistration.

PVC Interior Finishings

Not long ago, the 'done thing' for edging HPL benchtops were to use laminate strips cut from the same sheet. Most users saw no problem with this, you're guaranteed a consistent colour match and was a 'usually' cost-effective option as materials were at hand.

Except using laminate edging strips has its setbacks. The occurrence of chips or microcracks whilst processing edging strips cause unnecessary wastage and more often than not hiding the dark coloured inner layers of HPL is impossible.

Chances are you're pretty familiar with a scenario where time is against you, you need to wow your customer but not their wallets. Hutchco can same-day-dispatch (add an extra day if you need this preglued) benchtop edging matches in pre-slit widths of 29mm, 35mm, 45mm as well as wide in selected colours.

For a plywood worktop without the added maintenance of oiling, pair any Benchtop decor panel with Tekton's pre-lacquered 35mm or 45mm 'ply-look' veneer edging Multiplex Birch. Solid colours & woodgrain benchtop edging matches can be found at our website in the TEKTON, PROFLEX 2mm, PROCLASSIC 1mm, PROACRYLIC & PROLASER ranges, if you get stuck, our team are happy to put you on the right track.

Even as the Covid-19 Alert system moves to various levels nationwide, our service levels and lead times remain unaffected. Same day dispatch on all unglued orders received before 4.30pm with overnight deliveries to North Island customers and most South Island customers receiving deliveries within 1 - 2 days. We have a solid supply chain in place with shipments incoming from Europe uninterrupted each month.

And on a final note, Happy 100 issues to Michael & Bob, thank you for your tireless efforts to keep the industry informed and up to date after all this time.

Stay safe out there