APR Restoration brings expert skills, personal touch to its clients

The National Weather Service records that more than 29.5 inches of rain fell on Hampstead during Hurricane Florence in September 2018.

Some of that water found its way inside Hampstead Baptist Church, causing serious damage to the facility.

With most of Eastern North Carolina dealing with similar issues, the church leaders weren't expecting a quick response to their call for help.

But APR Restoration had someone on site the same day. In fact, it handled the repair process so quickly and so well that the pastor, Joey Canady, recorded a message that is front and center on the company's website, praising it for its professionalism and compassion in their time of need.

The company is a one-stop shop, helping clients with water mitigation, fire restoration, mold remediation, storm damage, roofing and other repairs. That wide array of services, combined with their experience and personal touches, makes them a unique option for potential customers.

':A.PR was founded on the basic principle of transforming the restoration industry with an integrated approach from the initial emergency through the end of the restoration process," APR Restoration Sales and Marketing Executive Bernice Lopes said. ''The restoration process is complicated enough, and we want to help our clients by doing the right thing without them having to be bounced around between companies to ultimately save time in the recovery and limit the exposure for the insurance company financially."

Several of the company's staff members served as firefighters in Fuquay-Varina and Johnston County or have served in the military, which adds a helpful perspective during these crisis situations.

"The history of the fire service in our company runs deep and it has had multiple positive benefits in the evolution of the company," Lopes said. "Knowing the trauma a customer goes through immediately following the event has enabled us to be much more responsive in meeting immediate needs and helped the customer transition from the immediate situation to the restoration process.

"We want our customer to have a single integrated experience to handle the situation from the moment of the sudden loss through to being back in their homes or offices. And all as efficiently and seemlessly as possible:'

Talent and experience are great places to start when choosing a company to help you recover from fire or storm damage, but finding a partner you can trust is also key.

That's why APR Restoration believes in radical honesty. As APR Restoration Board Member Danny Murdock is fond of saying, "do the right things, and the right things will happen."

''This fundamental approach around radical honesty has helped in a number of areas," Lopes said. "First, being honest with ourselves and our performances enables us as a company to constantly strive to be better. In life, we believe that most people are honest but it's the skill to be radically honest that helps us improve and outpace the competition. Additionally, having transparency internally as well as with our clients has helped us create a deeper and more sustaining relationships with our customers and vendors:'

APR Sales Team Kristin Roser, Tyson Taylor, Don Lee, Brett Senter, Bernice Lopes

How deep do those relationships run? When Hampstead Baptist Church celebrated the completion of the repairs, representatives from APR Restoration were there for the occasion.

To learn more about APR Restoration, visit www.apr-nc.com or call 919-888-9008.