JCC Financial Services Booklet

FINANCIAL SERVICES Quick Guide for Students

FINANCIAL SERVICES Quick Guide for Students

TABLE OF CONTENTS

Introduction

4

Paying Tuition and Fees Online

5

Setting Up a Payment Plan

8

Setting Up Direct Deposit

10

Accessing Your 1098‑T Tax Form

12

FAQs

14

INTRODUCTION Welcome, Jaguars!

This booklet is your go-to guide for managing the financial side of college at Johnston Community College.

Inside, you’ll find clear, step-by-step information to help you: Tuition and fee payments Payment plan options and deadlines Refunds and direct deposit setup Important tax information Use this resource as a quick reference throughout the semester to help keep you on track.

GET MORE INFO! jcccashier@johnstoncc.edu (919) 209-2165

4

PAYING TUITION AND FEES ONLINE What You Need to Know: Tuition and fees are due at the start of each semester and may change.

You are officially registered only if: Your balance is paid in full, or You have an active payment plan, or You have an approved third‑party billing arrangement with the Business Office.

Unpaid balances or overdue library fines will block class registration.

Textbooks and supplies are separate costs and vary by program.

View full Cost of Attendance details on the JCC website.

5

How to Set Up Direct Deposit: Begin by following steps 1–3 on Setting Up A Payment Plan, page 9 Click Banking Information

Select + Add an Account

Click the Activate toggle button beside “Refund, Reimbursement & Payment Deposit”. Make sure to NOT click the Activate toggle button beside of “Payroll Deposit”.

Enter your checking or savings account information and click Submit

11

PAYING TUITION AND FEES ONLINE How to Pay Tuition Online: Go to www.johnstoncc.edu Click Jaguar Portal

Log in with your JCC username and password

Complete two‑factor authentication to access Single Sign‑On

Click Self‑Service

Select Student Finance

6

Review your account summary and amount due

Click Make a Payment

→ Continue to Payment Center

Enter your payment method and submit payment (processed through TouchNet)

You will be able to follow all payment activity by going back to Student Finance through Self-Service.

7

SETTING UP DIRECT DEPOSIT (REFUNDS)

Direct deposit is the fastest and safest way to receive refunds. JCC strongly recommends all students set this up.

How Refunds Work Refunds follow North Carolina Administrative Code and federal regulations. Common scenarios include: 100% refund if you withdraw before the semester starts or if a class is canceled 75% refund if you withdraw on or before the 10% point of the class Fast‑track classes follow similar rules based on class start dates Tuition and fees may be refunded to a student’s estate in the event of death Federal regulations may override state refund rules

10

SETTING UP A PAYMENT PLAN Payment Plan Basics Pay tuition and fees in monthly installments No interest $30 non‑refundable enrollment fee per semester Automatic payments process on the 15th of each month Accepted payments: credit or debit card Important Policies Payment plans must be set up before the payment deadline to avoid course cancellation Missed down payments may cancel your plan and your classes Returned payments add a $30 fee per attempt Plans adjust automatically for add/drop changes (must occur at least 2 business days before the next payment) If you withdraw and still owe a balance, payments will continue To update payment info, log in to Nelnet or call (800) 609‑8056 at least two business days before your next payment.

8

How to Set Up a Payment Plan The first steps for setting up a payment plan are the same as paying tuition online. Refer to page 6 to log into Jaguar Portal and Self-Service, then continue with the steps below.

Open the menu (☰ three white lines, top left)

Select Financial Information

Click Student Finance

Choose Payment Plan Management

Click Proceed to Processor and follow the prompts to create your Nelnet account 9

ACCESSING YOUR 1098‑T TAX FORM What Is a 1098‑T? Helps determine eligibility for education tax credits Not required unless you are claiming an education credit Box 1: Qualified tuition and mandatory fees Box 5: Scholarships and third‑party payments Housing, meal plans, and insurance are not included If scholarships exceed tuition, you may need to report taxable income JCC cannot provide tax advice. Refer to IRS Publication 970 for guidance.

12

How to Access Your 1098‑T: Begin by following steps 1–5 on the How to Pay Tuition, page 6 Select Tax Information

Open the 1098 Information tab

Choose Receive my 1098 only in electronic format, then click Save

1098‑T forms are available by January 31 each year.

Return to the Tax Information section to download your form.

13

FREQUENTLY ASKED QUESTIONS When is tuition due?

Tuition and fees are due at the start of each semester.

You must pay in full, have a payment plan, or an approved third-party arrangement to stay registered.

What happens if I don’t pay my bill on time?

Unpaid balances or overdue library fines can prevent you from registering for classes and may result in course cancellation.

What if my payment plan payment fails?

A second attempt will be made 15 days later, and a $30 returned payment fee will be added.

Do payment plans adjust if I add or drop a class?

Yes, payment plans adjust automatically—but changes must be made at least two business days before the next payment. However, classes must be dropped by census to receive a 75% refund.

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Who can I contact if I need help? jcccashier@johnstoncc.edu (919) 209-2165 14

245 College Road | PO Box 2350 Smithfield, NC 27577 WWW.JOHNSTONCC.EDU