Steps to rectify QuickBooks black and white screen issue

QuickBooks is an accounting software with a vast range of features and an easy-touse interface. The software can be efficiently utilized by people without prior experience, making it convenient. Unfortunately, internal issues always reside in the software that can cause display issues that can affect the user’s experience while working on it. QuickBooks black and white screen can appear due to these issues, which inverts the colours of the software. In case the colours on your QuickBooks fade out or any other display issues occur, keep reading the blog to understand the potential causes of these issues and the countermeasures you can use to fix it.

You can take professional help from QB experts at 1.855.856.0042 eliminate this issue quickly.

Reasons

You’ll encounter display issues in the software due to the conditions mentioned below-

1. You use a third-party theme on your Windows, which isn’t supported by QuickBooks.

2. The QBW.ini file has been damaged, or its configuration has been changed.

3. The display drivers of your Windows are missing or corrupted.

Solutions

You need to use the following solutions to get rid of this QuickBooks error-

Solution 1- Set a default Windows theme on your system

QuickBooks can face issues if the theme you use in your Windows isn’t compatible and unable to match up with the software interface. Intuit always recommends using the default themes of your Windows to prevent any display issues from occurring. A third-party theme can also cause display issues in other applications on your system. You might experience faded-out colours, black and white screen, or overlapping fields in QuickBooks. All these issues can be fixed by using a default Windows theme as given in the steps below-

1. Right-click in a blank space on your desktop and tap Personalize.

2. Click on the Themes option available on the left side of your screen.

3. Choose from any default Windows theme.

4. Click on Apply to set the theme and tap Ok to close the tab.

5. Reopen your QuickBooks. If the display issues are still not fixed, try the next solution.

Solution 2- Edit the QBW.ini file

QuickBooks uses this file to store the information of all the previously opened company files in the software. The file also contains software configurations that are used for its smooth functioning. If this file gets damaged, QuickBooks will struggle to run and can cause these display issues. You’ll have to edit the file’s content as mentioned in the steps below-