QuickBooks helps users calculate employee, medical, social security, and other taxes to stay compliant with the federal tax table. It also generates tax forms and allows users to file their taxes at the end of a fiscal year. But the software is also prone to internal issues that can randomly occur. QuickBooks error 15311 develops while updating the payroll service in the software. If payroll updates in your QuickBooks also fail due to this error, read this entire blog to understand the reasons it develops and the methods required to fix it.
Eliminate this error easily with the guidance provided by a QB professional at 1-855-856-0042.
Reasons
This error blocks QuickBooks installation or the payroll update in QuickBooks due to the following reasons-
1. Windows fails to verify the credibility of QuickBooks files due to failure to verify digital signatures.
2. The web browser settings block QuickBooks from connecting to the internet.
3. Low-speed network connection can lead to corruption in the update file.
Solutions
The following methods are effective in dealing with this installation/update error in QuickBooks-
Solution 1- Manually verify the Digital Signatures
Digital Signatures help a program verify the credibility of the received files. The sender system embeds this e-code, and the receiver system verifies the digital signature to ensure the file hasn’t been harmed during the transfer. QuickBooks installation/update will fail if the verification of the digital signatures fails, and the software will instantly display this error code on your screen. You can fix the issue by verifying the digital signatures manually, as shown in the steps below-
1. Open file explorer on your system by pressing Windows + E.
2. Go to C:\Program files\intuit\QuickBooks and find QBW32.exe file inside the folder.
3. Right-click on the QBW32.exe file and select Properties in the options.
4. Hover over the Digital Signature tab and single-click Intuit.inc in the list to highlight it.
5. Click Details and select the View Certificate option.
6. Tap Install Certificate and click Next.
7. Click Finish at the bottom of the tab.
8. Restart your system and try updating the payroll service in QuickBooks.
If the error doesn’t complete the update, go to the next solution.
Solution
2- Clear junk files from your web browser
QuickBooks might face trouble connecting to the internet due to cookies, cached data, and other temporary files accumulated in the web browser. You must erase all these junk files to ensure the internet connection doesn’t get interrupted while downloading the payroll update. Here are the steps-
1. Open your web browser and go to the browsing history menu (Ctrl + Shift + Delete).
2. Select the checkboxes for Cookies, cache, temporary files, and browsing history.
3. Click on Clear Data to delete all the files and open QuickBooks to download the payroll update again.
The issues will be fixed after applying the methods, and the payroll update won’t be stopped by the error again.
Conclusion
This blog shares the details of QuickBooks error 15311, which interrupts the software installation or payroll updates. You reviewed the reasons for this error and the appropriate methods to counter them. We hope the error is resolved after using the solutions provided in the blog.