SECURE REMOTE IDENTIFICATION WITH CSB ID-SCAN
When using CSB’s ID-Scan mobile app to capture an identity document, there are some best practices that will make certain you get a good image the first time. 1. Ensure you have a steady surface: either place the document on a flat surface or the palm of your hand (as opposed to holding the ID between your fingers). 2. Ensure that there is good lighting and that you do not see glares or shadows on your screen or the document. 3. Make sure that you are holding the device close enough to the document so that it fills the whole screen. 4. Keep a steady hand with your device when capturing images, gently tap the screen as instructed and the image capture should happen instantly. There is no need to press a button like taking a photo. You are all set to capture a quality image and get your data in seconds!
Ensure sufficient light and avoid
Place the card close to the camera
glares and shadows.
until it fills up the whole view.
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Avoid shaking the phone.