Kravis Children's Hospital Patient+Family Guide

Welcome to Mount Sinai Kravis Children’s Hospital

Kravis Children’s Hospital

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Contents Welcome to Mount Sinai Kravis Children’s Hospital

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About Mount Sinai Kravis Children’s Hospital

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Meet the Team

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Meet the Unit

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Daily Routine

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Keeping Your Child Safe

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Pain Management

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Preventing Infection

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Child Life

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Services

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Security

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Visitor Information

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Wayfinding

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Visitor Policy

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Hospital Billing Information

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Going Home

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Helpful Contact Information

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Welcome to Mount Sinai Kravis Children’s Hospital A Message From the Youth and Family Advisory Council As patients and caregivers who have had a hospital stay at Mount Sinai Kravis Children’s Hospital and who now serve with staff as advisors on the Youth and Family Advisory Council, we know first-hand that the experience can be emotional, and you may have many questions. We understand it can be hard to know “what to ask,” “who to ask,” and “where to go.” This booklet was created to help guide you during your hospital stay, and we hope you find it helpful. It is meant to supplement the information your doctors and nurses give you, not replace it.

Our council’s mission is to create a partnership between families, the health care team, and hospital administration to promote the delivery of safe, comprehensive, and compassionate patient- and family-centered health care.

For more information about the Youth and Family Advisory Council, please visit our website.

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We encourage you to partner with your health care team who will explain things to you and are here to help you cope with this experience. Your comfort, safety, and well-being are a top priority. If you have any questions or concerns, please do not hesitate to ask a member of your care team. Your questions, experiences, and feedback are highly valued.

Best wishes, Youth and Family Advisory Council

About Mount Sinai Kravis Children’s Hospital Mount Sinai Kravis Children’s Hospital was founded by Abraham Jacobi, MD, as the first pediatric department within a hospital in New York City.

Kravis Children’s Hospital has been providing care for children and adolescents for more than 130 years.

The hospital has been listed by U.S. News & World Report® in its 2023-2024 “Best Children’s Hospital” rankings. We are committed to providing a superior, family-friendly environment for infants, children, adolescents, and adults to receive the highest quality of care across every area of pediatric medicine.

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Meet the Team Medical Team Attending Doctors Attending doctors have finished all of their schooling and training. An attending doctor may be a general pediatrician, hospitalist, intensivist, pediatric specialist, or surgeon. There are two types of attending doctors: primary attending and consultants, defined below.

Primary Attending The primary attending doctor oversees your child’s medical care. We call them “primary” because they are the main doctor who will make decisions for your child. Your primary attending may partner with consultants.

Consultants Consultants are attending doctors who give medical advice to the primary attending doctor in a specialized area of medicine to help care for your child.

Interns, Residents, and Fellows Interns, residents, and fellows are licensed medical doctors who are in training in a particular medical or surgical area. They have finished medical school. Mount Sinai Kravis Children’s Hospital is a teaching hospital, so these trainees work with attending doctors to provide medical care. Many of our doctors are residents and fellows from the Icahn School of Medicine at Mount Sinai.

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Medical Students Medical students have finished college and are now learning how to be doctors. They work with interns, residents, fellows, and attending doctors to take care of patients.

Medical students always have a junior doctor and an attending doctor checking all of their work.

Physician Assistants (PAs) Physician assistants work with a particular physician. They are required to have a master’s degree from an accredited institution. They provide broad medical services and help prevent, diagnose, and treat medical conditions under the direct supervision of a doctor.

Registered Nurses (RNs) Registered nurses have a bachelor’s degree in nursing and are on shift twelve hours a day. You will have a daytime and nighttime bedside nurse. They will give medicines, take care of wounds, help with eating and drinking, and check your child often. They will help the whole family understand new medicines and treatments.

Nurse Practitioners (NPs)

Registered Dietitian

Nurse practitioners are experienced nurses with advanced training and a master’s or doctorate degree in nursing. This enables them to provide a range of health care services including prescribing medications and performing procedures.

Your child’s medical treatment plan may mean changes to their diet. A registered dietitian can help you plan a good diet for your child. If there are some foods your child is not allowed to have they can help find others that might be okay.

They also help us understand how to help when children are losing or gaining too much weight.

They can help ensure your child is growing in a good way.

Patient Care Associates (PCAs) Patient care associates help RNs care for your child. They do what we call “vital signs” or “vitals.” This is checking temperature, blood pressure, heart rate (how fast the heart is beating), respiratory rate (how fast your child is breathing), and oxygen saturation or sat (how much oxygen is in your child’s blood). They also change linens/sheets and help your child get to the bathroom and move around the room. This role may vary depending on the unit.

Respiratory Therapists (RTs) Respiratory therapists help with treating and taking care of lung problems. They will help with therapies such as nebulizer treatments, ventilators (breathing machines), suction machines, and oxygen.

Physical, Occupational, and Speech Therapists These therapists help your child return to their everyday activities. If a child is having problems walking or moving or is very weak, physical therapists (PTs) help the child get back to normal. Occupational therapists (OTs) help with things like getting dressed and getting to the bathroom. They work a lot with all the important things we do every day to take care of ourselves, or “activities of daily living.”

Speech therapists help if your child is having problems talking or eating. All of our therapists help with discharge planning.

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Pharmacists Pharmacists are people trained to work with and dispense (or give out) medicines your doctors have ordered for your child. They can talk to you and members of your family if you have questions about your medications. It is important that you and your family members understand what medication to take at home, how to take it, and possible side effects.

Lactation Consultant Lactation consultants are professional breastfeeding specialists trained to teach and assist you in breastfeeding your baby. They can also help with breast pumping.

Wound, Ostomy, and Continence (WOCN) Specialist WOCN specialists help with common problems related to wound, ostomy (opening from inside the body to the outside, like from an intestine or the bladder), or continence (losing control of your urine or stool/poop). They will teach and help you and your child take care of any tubes or bags or other devices that are new, and will make sure you know how to do this at home.

Radiology Liaison A radiology liaison serves as the contact for all pediatric radiology needs including scheduling patients for X-ray, CT, MRI, and ultrasound.

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Professional Team Business Associates (BAs) Our business associates are usually at the front desk of each unit. They help with many tasks so the unit works well and runs smoothly.

BAs are happy to help with any questions you may have.

Social Workers Social workers help you and your family cope with your hospital stay and plan for going home. Our social workers can help with emotional issues that come from being in the hospital, provide family counseling, plan for supplies and equipment at home, and offer information about support groups and other community services and programs. Social workers work closely with their patients and families to achieve their identified physical and mental health goals. Each inpatient unit has a social worker who specializes in the needs of that medical practice as well as specific needs children, teens, and their families may face.

Child Life Specialists and Creative Arts Therapists Child life specialists and creative arts therapists work to minimize the feelings of anxiety and stress experienced by children, adolescents, and families in the medical setting. Using play, art, education, and music, the team helps children express their creativity and build their self-esteem and independence in order to continue normal development while in the hospital.

Patient Transporters Patient transporters are responsible for taking your child to their room or anywhere else in the hospital for any procedures, tests, etc.

Teachers New York City Department of Education school teachers keep school-age patients up to date with school work so they do not fall behind in their classes. They act as the bridge between your child’s school and the hospital. They can help with getting homework to do while your child is here, talking with schools about missed days, and helping rearrange testing. They can also help if you and the team think your child needs accommodations or changes to how they do their schoolwork because of their illness.

Volunteers Volunteers are an important part of the Child Life and Creative Arts Therapy Department.

Volunteers provide a wide range of play and support activities.

Environmental Services Workers (Housekeepers) Environmental services workers keep our hospital clean and tidy. This means taking out the garbage, cleaning the hallways and common areas, and cleaning your room daily.

Patient Services Liaison (PSL) Select units are staffed by a patient service liaison (PSL). PSLs improve the patient and family experience at Mount Sinai Kravis Children’s Hospital by proactively addressing environmental issues and responding to the non-clinical needs of patients and families.

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Meet The Unit Every unit is led by a nurse manager and a medical director. They will check on you and your child to ask how your stay with us is going and seek out feedback. If you have concerns, please raise them with the nurse manager or medical director. They are here to support you and your child. We are committed to always do better.

Units We have a variety of units in our hospital, each with a specific focus. Because our building is right on Central Park, all units are called “Parkside,” followed by a number. But we usually just say “P” for short.

P2: Hematology/Oncology Unit and General Pediatric Unit P3: Pediatric Intensive Care Unit (PICU) P4 North: Pediatric Cardiac Intensive Care Unit (PCICU) P4 South: Pediatric Telemetry Unit P5: General Pediatric Unit

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Unit Leadership Nursing: Every unit has a nurse manager who oversees the nursing care on the unit and works to keep the units running smoothly. There are assistant nurse managers on some units during the day and overnight. There are also senior nursing administrators who help direct all of our nursing programs throughout the hospital.

Physicians: Every unit has a physician medical director/quality director who partners with the nurse managers to ensure high-quality medical care and provide additional oversight to physicians working on the unit.

Daily Routine Daily and Hourly Rounds

Meals

During daily rounds, doctors and nurses gather to examine your child, review your child’s medical progress, and discuss the plan of care. This typically happens in the morning. Our goal is to have family-centered rounds where you and your child are included in the discussion. We value your participation and perspective.

You may easily place orders for nutritious meals through the CBORD app on the iPad in your room. Your child’s meals will be prepared and delivered based on their preferences and dietary needs. Please inform your child’s nurse, patient care associate, or doctor if your child has halal, kosher, vegetarian, or any other dietary needs. At times, your child will not be able to eat or drink for medical reasons, such as before surgery. During this time, your child will get water and other nutrients through intravenous (IV) fluids.

In addition, nurses or patient care associates visit every hour to be sure your child feels safe and comfortable. They will ask about your child’s pain, if the bathroom or a diaper change is needed, if your child is comfortable in their position, and whether needed items are within their reach. In addition, the team will check vital signs, monitor food intake and bathroom usage, weigh your child, and draw blood if needed.

Meals are served at approximately the following times: 1. Breakfast: 7-10 am 2. Lunch: 11 am-2 pm 3. Dinner: 4-7 pm

Digital EPIC Whiteboards Some rooms within Mount Sinai Kravis Children’s Hospital feature an EPIC Whiteboard. This digital monitor features key information such as the plan for the day, care team, and more.

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Keeping Your Child Safe Medication Safety

Preventing Falls

Your child’s nurses and doctors will ask you to tell them all the medications your child is taking including prescription drugs, over-the-counter medications, herbal and vitamin supplements, natural remedies, and recreational drugs.

We want to keep you and your child safe from all injuries while you are in the hospital. To prevent injuries from falls, we ask that you partner with us in the following ways:

Please tell your child’s nurses and doctors if your child has any allergies to medications, anesthesia, food, latex, or any other products.

To ensure your child is getting their correct medication, your child's nurse will ask your child to show their ID bracelet to verify their name and birthday. They will check this bracelet even when they are sleeping.

I f you have questions or are unsure about why your child is being given any medication, please ask for more information. Nurses are happy to answer all questions and address all concerns.

Please do not allow your child to take any medications other than those we give you.

If your child requires medication that is not related to the reason for their stay, we will bring your own medication to the pharmacy so they can approve, label, and give each dose when it is due. You will get the bottle back before you are discharged.

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Always keep your child’s bed in the lowest position.

Always keep siderails up (all rails on a crib and at least two on a bed whenever you are not right next to your child).

I f you or your child feel(s) dizzy, weak, or hurt when moving, use the call bell on the bedside remote and wait for assistance.

You or your child should turn on the light on the bedside remote before your child gets out of bed. eep the floor free of clutter, and store K personal items in the cupboards so you don’t trip.

I f there is a spill on the floor, please alert any of your child’s health care team so that we may get it cleaned up as quickly as possible.

Pain Management Managing your child’s pain is important to our team. We want to be sure your child is as comfortable as possible during their stay here.

We will assess your child’s pain regularly by using age-appropriate pain rating scales. We also have pain scales for evaluating a child if they cannot verbalize their pain. As our partner in care, you know your child best. If you believe that your child is in pain, please inform us right away so we can respond quickly.

Resources for Pain Management Nurses: Discuss pain goals, assess pain, provide pain intervention (may include nonmedication and medication interventions), and reassess pain levels.

Primary team: Orders pain medications, partners with nursing and you to design a pain management plan for your child.

Pain Management Team: Consultant team that gives recommendation on the best ways to manage specific and complex pain conditions.

Child Life Specialists and Creative Arts Therapists: Offer strategies to help manage pain, fear, and anxiety during your child’s hospital stay.

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Preventing Infection Handwashing

Isolation Precautions

Handwashing is the most important way to prevent spreading illness. To help prevent infection, we ask that you, your child, and any other visitors please wash your hands with soap and water for 15 to 20 seconds when you enter and leave the hospital room. That’s about the same amount of time it takes to sing “Happy Birthday” twice. You can also use hand sanitizer.

If placed on “isolation precautions” by their doctor; your child may not leave the room for their own safety and for the safety of other patients. Please ask for assistance from Child Life to receive toys and other activities.

Close Attention to Clean Hands (CATCH)

I f your child is being tested for or is positive for an infection, signs will be placed on your child’s door that instruct staff and visitors to wear special protection before entering. These precautions help prevent the spread of infection. You and your child’s visitors will need to read the signs posted on your child’s door and speak with your child’s nurse before entering.

Your health care team will also be cleaning their hands before coming into your room. If you did not see them clean their hands before coming inside, you should ask if they washed their hands. Or you can say the Mount Sinai code word “CATCH.” This stands for “Close Attention to Clean Hands” and will remind staff to wash their hands.

You will also see all staff wearing a mask and eye protection (and sometimes also gloves, and/or gown) to protect themselves, you, your child, and other patients.

Bathing and CHG treatment The nurses and patient care associates are available to assist with bathing. Bathing is an important way to help prevent infection. In certain circumstances, your child’s provider may order a specific skin treatment called CHG (chlorhexidine gluconate), which is a special towelette that kills germs on the skin. If your child is getting CHG treatments, your nurse and patient care associate will talk with you about how important it is and answer any questions you may have.

Learn more about quality and safety at Mount Sinai Kravis Children’s Hospital.

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Child Life Child Life and Creative Arts Therapy Department The Child Life and Creative Arts Therapy Department at Mount Sinai Kravis Children's Hospital helps young patients cope with their fears and anxieties by offering therapeutic activities tailored to meet their social, emotional, and educational needs. We offer familiar experiences such as play, art, school, music therapy, and socializing with peers to help young patients understand and cope with their hospital stay.

A child life specialist will meet with your child within 24 hours of admission to help identify services that will best support you and your family. Your child’s needs will be assessed individually, and activities will be tailored for your child’s safety, well-being, and diagnosis.

You may contact Child Life at 212-241-6797.

Playroom The playrooms located on P2, P4, and P5 (hybrid with the family lounge) are available for individual play sessions with your child life specialist. Please speak to your medical team and child life specialist for more information and to schedule a play session. Toys, art materials, and games can also be brought to your bedside.

Lion’s Den The Lion’s Den is a patient and family space located at the northern end of the hallway on the Fourth Floor. There are computers and gaming

systems available to enjoy during individual sessions. Please speak to your medical team and child life specialist for more information and to schedule a play session.

The Child Life Zone The Child Life Zone, known as The Zone, is a therapeutic and educational recreational environment for our patients and their families.

The Zone offers a place to play, learn, laugh, and relax for your child and your family. It’s a state-of-the-art environment that meets the special needs of children and adolescents coping with illness and hospitalization.

Family Corner Located in the Zone, the Family Corner is a quiet place where caregivers can access a computer, charge their cell phone, print, fax, or simply enjoy a refreshment and relax. We host weekly coffee hours, giving caregivers the opportunity to recharge.

KidZone TV KidZone TV is an interactive production and broadcast studio offering live and pre-recorded programming for viewing within the hospital.

Children and adolescents can participate in production behind and in front of the cameras, learning new skills and sharing them with others. Patients can watch from their rooms or participate in a range of activities offered in the studio and on KidZone TV.

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Services Centers for Spirituality If you would like emotional, spiritual, or religious support, our chaplaincy services will be available to you regardless of your religion. he Peck Jewish Chapel: T Guggenheim Pavilion, Second Floor (Chesed Room is located next door) atch Interdenominational Chapel: H Guggenheim Pavilion, First Floor

Patient Service Center/Patient Representatives Guggenheim Pavilion 1468 Madison Avenue First Floor, West Tower Walk-ins welcome Monday-Friday 8 am-5 pm 212-659-8990

Muslim Jummah Services: Friday in the Hatch Interdenominational Chapel

Patient representatives are available to:

You may ask your health care team for a meeting with a chaplain or call: 212-241-7262.

Provide information about the New York State health care proxy and patients’ rights

Answer questions about hospital policy and procedures

Assist patients and family members with care issues that other Mount Sinai staff are unable to answer rrange an appointment with notary A services; appointments are available Monday through Friday 10:30 am to 4 pm, free of charge

Language Assistance We want to lessen language barriers between you and your health care team. That’s why we offer language or sign language interpreter services. Services can be provided by phone, video, or in person. Please ask your nurse or doctor for assistance at any time.

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Security Security personnel are stationed at all entrances and throughout the hospital.

Security officers patrol the grounds and provide directions and other helpful information. Should you or your child have any security concerns, your child’s nurse will alert the appropriate staff or call the Security Department at 212-241-6068.

Security bracelets By hospital policy, all patients admitted to the General Pediatric floors are issued security bands to ensure patient safety.

These bands are to help prevent children from leaving the units without supervision.

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Visitor Information Parking

Amenities

Parking is available 24 hours a day in the Mount Sinai garage located at 1292 Park Avenue. The entrance is on 99th Street between Park Avenue and Madison Avenue.

We accept cash, credit, and debit cards. Call 212-241-5125 to inquire about hourly and daily rates. Metered parking on streets bordering the Mount Sinai campus is also available.

Wi-Fi You may connect to wireless internet throughout the hospital. To access our network:

Visitor Screening

• Select “Accept”

Screening personnel are stationed at each entrance to The Mount Sinai Hospital, including the entrance to Mount Sinai Kravis Children’s Hospital. Personnel verify the identity of patients, families, and visitors, and print identification information on a badge that must be visibly worn while on hospital premises at all times.

Chargers

No Smoking Policy According to the New York City Smoke-Free Air Act, smoking is not permitted: On the grounds of any health care facility. or exit to a health care facility.

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• Select the “MountSinaiGuest” Wi-Fi network • O n your web browser, open the page www. mountsinai.org

A cell phone charging station is available on the First Floor in the Family Resource Center.

Food You may buy food at the Starbucks in Guggenheim Pavilion or in the Farmers Fridge vending machines. You may also order delivery at any time. Simply tell the restaurant our address (Kravis Children’s Hospital, 1184 Fifth Avenue) and they will deliver outside the First Floor lobby. Please plan to meet the delivery person there to pick up your food.

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Wayfinding Mount Sinai’s wayfinding app provides step-by-step personalized directions to help you navigate the campus and inside buildings. To download the app, go to the Apple Store or Google Play and search for “Mount Sinai Hospital Map” or visit maps.mountsinai.org from a computer.

Apple Store

Google Play

Website

Selected Locations Within Mount Sinai Kravis Children’s Hospital View more details and get step-by-step directions on the app.

P2 Family Lounge (208) Bathroom (208B) P3 Family Lounge (310) Sleep Room (310A) Bathroom/Shower (310B) P4 PCICU Family Lounge (462) P4 Lounge (411) Bathroom (410A) P5 Family Lounge (511) Bathroom (509)

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Ground Floor of Mount Sinai Hospital Campus Central Park Fifth Avenue 1184

1176

Starbucks

Annenberg Building

Faculty Practice

Atrium

Guggenheim Pavilion (GP)

Plaza Café

19 Klingenstein Clinical Center (KCC)

Atran-Berg 1428

1440

East 1 01st Street

East 98th St reet

Klingenstein Pavilion (KP)

5

1190

Kravis Children’s Hospital

1450

1468

Madison Avenue 1425 Icahn School of Medicine at Mount Sinai

Legend:

Elevators

Stairs

Escalators

Restrooms

P Parking

Food

P

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Visitor Policy Mount Sinai welcomes visitors to the hospitals, including the Emergency Department. We promote family-centered care and recognize the important role of visits in the care and well-being of our patients. One parent/guardian is encouraged to spend the night with their child. Your nurse will review these guidelines with you.

NOTE: The visitor policy may be adjusted to ensure the safety of patients, staff, and visitors.

This may include limitations on visiting hours and the number of visitors at bedside.

For the most up to date information regarding our visitor policy and visiting hours, scan the QR code or visit our website, mountsinai.org/locations/kravischildrens/visiting-us.

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Quiet Please Please support our healing environment by speaking in quiet voices and maintaining a low volume on your TV. At times, your medical team may need to limit the length of visits and/or the number of visitors. We ask that you respectfully accommodate these occasional requests.

Family and Visitor Lounges Every unit offers a welcoming retreat for families and visitors during their stay.

These specially designed spaces provide a comfortable environment where families/ visitors can rest, gather their thoughts, and find support from other caregivers. Featuring amenities and a calming atmosphere, the family lounges aim to enhance the overall experience for families at our hospital

Hospital Billing Information Insurance

Medical Records

Insurance providers have varying policies and many require charges to be pre-authorized or pre-certified. It is your responsibility to confirm insurance coverage for a planned hospital stay. If you need help understanding the coverage for your plan, please contact Patient Financial Services at 212-731-3600.

If you would like to request a copy of your hospital medical records, please review and complete the Hospital Release of Information Authorization form in full and either mail it or bring it to the Medical Records Office. This form is available on the hospital’s website, or you may pick it up from the Patient Service Center located on the first floor of the Guggenheim Pavilion. There is a per-page fee for all records.

Patient Financial Services The Mount Sinai Hospital offers financial assistance to patients who do not qualify for government programs. Eligibility is determined based on income and assets. For more information, contact Patient Financial Services at 212-731-3100 or 866-682-9380.

The Financial Screening Department can be contacted if you do not have insurance coverage and you think you may be eligible for Medicaid. Please call 212-731-3600 or 212-731-3800.

Hospital Charges

Mailing address: 1468 Madison Avenue Attn: Medical Records Department Box 1111 New York, New York 10029

Drop-off location: Medical Records Department Annenberg Building B-2 Level, Room 20 Monday - Friday, 8 am - 5 pm

Patients are responsible for deductibles, co-payments, and any unpaid portion of the hospital services bill. The fees for professional services rendered by your primary doctor, anesthesiologist, radiologist, and any other consulting doctors will be billed separately from your hospital services.

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Going Home Planning and preparing for discharge

Here are some helpful hints and questions to consider leading toward your discharge day:

Our goal is for you to feel fully prepared to take your child home from the hospital.

Will you require assistance taking care of your child at home?

To allow you time to make arrangements to go home, your medical team will provide you with a discharge notice with their best estimate of your discharge day and time. Our goal is to discharge patients before noon.

Are you interested in the Visiting Nurses Service?

You will be given a written discharge plan that will tell you about medications, follow-up appointments, and other guidelines related to you or your child’s recovery. Please review this paperwork. A member of the nursing staff will go over each step with you and will answer any questions you may have. Asking questions prior to discharge will help you and your child as you transition home.

Are there new medications or changes to existing medication?

In New York State, medical clearance for discharge from the hospital can only be done by your attending physician. As your child’s advocate and guardian, you are an integral part of the care team, so if you would like your child to be discharged before this medical clearance is complete, we will work to partner for a safe discharge together

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Are you comfortable using the medical equipment/supplies that your child may need?

Do you need transportation assistance?

Have any new prescriptions been sent to your pharmacy of choice?

Has your follow-up appointment already been scheduled? ill your child need any accommodations to W return to their school work?

Write down any other questions you may have leading up to discharge. Notify your nurse or doctor if you have any concerns about taking your child home.

Patient Satisfaction Survey Approximately two weeks after your discharge, you may receive a survey either by mail or email asking you questions about your hospital experience. We always aim to provide you and your child the highest standard of care. Please take a few minutes to complete the survey. Your feedback will help us take steps to improve the hospital experience for future patients, including you or your child.

It’s our privilege to serve your child and family at Mount Sinai Kravis Children’s Hospital. Your comments are greatly appreciated.

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Helpful Contact Information For Patient Care: Hospital Main Number (Hospital Operator)

212-241-6500 or 212-590-3300

Pediatrics Second Floor (P2)

212-241-5428

Pediatric Intensive Care Unit Third Floor (PICU)

212-241-8132

Pediatrics Fourth Floor (P4S)

212-241-2086

Pediatric Cardiac Intensive Care Unit Fourth Floor (PCICU)

212-241-3467

Pediatrics Fifth Floor (P5)

212-241-5426

Pediatric Registration and Assessment Space (P7)

212-241-7470

Patient Service Center

212-659-8990

Admissions

212-241-1900

Department of Pastoral Care

212-241-7262

Child Life

212-241-6797

Emergency Room

212-241-6639

International Patients

212-241-1100

Language Assistance Program

212-241-2700

Patient Representatives

212-659-8990

Patient Rooms

212-241-6500

Schedule an Appointment

800-MD-SINAI (637-4624)

Sexual Assault and Violence Intervention Program

212-423-2140

Sign Language Interpreters and Telecommunication Devices for the Deaf (TDD)

212-241-7778

Social Work Services

212-241-6800

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For Business Offices: Billing

212-731-3100 or 866-682-9380

Community Relations

212-731-7888

Financial Screening

212-731-3600

Health Education

212-241-6831

Medical Records

212-241-7607

Radiology Associates

212-241-8333

Surgical Scheduling Office

212-241-2273

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Notes

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Kravis Children’s Hospital

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Kravis Children’s Hospital