John C. Lincoln Desert Mission 2011 Annual Report

Annual Report 2011

The Power of Integrated Support

The Power of Integrated Resources In these times of economic hardship, many more families are turning to Desert Mission for basic necessities like food and medical and dental care. In 2011, Desert Mission served 34,757 clients - an increase of nearly 5,000 individuals and a 15 percent increase from 2010. We’re able to meet this growing need with an integrated support team of individuals, corporations, the John C. Lincoln Health Foundation, government and community support.

In turn, we are able to provide integrated services to our clients, 18 percent of whom accessed more than one of Desert Mission’s community service programs in 2011. To accomplish this, Desert Mission employs a Community Resource Coordinator, an Eligibility Coordinator and Information and Referral Services Coordinator. They work together with our clients to help guide them to the right combination of resources to meet their needs, including public benefits and other human services programs available in the community.

By working together in a well-coordinated and integrated way, we can make the biggest impact on our clients’ lives.

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A letter from the

Executive Director Integration. It’s a popular buzzword in today’s economic climate, but it’s nothing new at Desert Mission.

Our journey toward integration began in the early 2000s. Over the years, you’ve heard us talk about how we provide a “full safety net of services” and the work we put into ensuring that “one door opens all doors” at Desert Mission. These phrases speak to our commitment to operate efficient administrative and service delivery structures so more money goes directly toward helping our community.

As a result of our efforts, Desert Mission’s successful integration model allowed us to serve 15 percent more people in 2011 than in 2010 while maintaining 2010 spending levels.

Other organizations are finally catching on. They’re now working hard to look more like us, and there’s a good reason. Integrated care for clients is positively correlated with improved outcomes and service.

Cindy Hallman Executive Director, Desert Mission Vice President, John C. Lincoln Health Network

I’d like to extend a heartfelt thank you to all our donors and volunteers whose support has enabled us to pursue our mission: To assist each person entrusted to our care to enjoy the highest quality health care possible and to work with others to build healthy communities. Desert Mission has a history of experience in responding to these needs and, with your support, looks forward to continued improvement and reach.

Throughout this 2011 Desert Mission Annual Report, you’ll see quotes from clients describing how our family of community service programs interconnect and work together for the benefit of our clients and their families. By opening one door, many of our clients have discovered additional resources to help them in their pursuit of self-sufficiency and success in life.

The investment of your time, talent and treasure in support of Desert Mission programs goes a long way to broaden access to these much needed services for our neighbors in need. Please help us to continue our mission.

Many thanks,

Cindy Hallman Executive Director, Desert Mission Vice President, John C. Lincoln Heath Network

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For Renee, a nursing student and single mother of two, balancing work, school and finances can be challenging. But she knows her family will be well nourished.

“We go to the Food Bank to supplement our budget.”

Clients of Food Bank and Neighborhood Renewal.

2011 Stats With the help of our generous donors and volunteers, the Food Bank is helping to nourish a community.

36,391 27,693

– Number of emergency food boxes distributed.

– Number of Snack Pacs distributed to area school kids to provide them with kid-friendly food to eat over the weekend when they can’t access their schools’ lunch programs.

2.2 million – Number of pounds of food distributed, including 636,803 pounds of fresh, seasonal produce.

Food Bank

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The Food Bank plays a critical role in the lives of many who are struggling in our community. The Food Bank provides emergency food and food security programs to nearly 12,000 families per year, including:

– Number of meals the Food Bank can provide with just $1.

■■ Emergency food boxes, which contain a three- to five-day supply of food that can be tailored to the nutritional needs of certain populations, such as seniors and families with infants.

■■ Snack Pacs, which provide local children in need with backpacks full of food so they don’t go hungry on the weekends.

■■ An on-site food demonstration chef to help families learn nutritious ways to prepare the food in their food boxes and find out how to maximize their Supplemental Nutritional Assistance Program (SNAP) benefits.

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Community Health Center 2011 Stats The Community Health Center continues to see an increasing need for services, providing care to several hundred more patients in 2011 than in 2010.

4,913

Many families in our neighborhood have nowhere to turn for their basic health care needs. Supported by the philanthropy of our donors, the Community Health Center provides primary health care to low-income children and their caregivers who have no health insurance or may be enrolled in AHCCCS. The Community Health Center’s services include: ■■ Screenings and wellness exams.

■■ Treatment of minor acute illness and injury.

– Number of

patient visits.

$174

– Average cost per visit, down from $181 in 2010.

■■ Management of chronic disease.

■■ Low-cost lab and diagnostic services, thanks to a partnership with John C. Lincoln North Mountain Hospital.

■■ Discount medications provided by a local pharmacy.

2,152

– Number of patients who obtained additional medical services through referrals.

97%

– Immunization completion rate for children ages 11-15.

99

– Number of women who received breast care services in 119 procedures; all women over the age of 39 who received a well-woman exam also received a screening or diagnostic mammogram.

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When Rosalina brought her daughter Maria to the Children’s Dental Clinic, her teeth were in such an advanced state of decay that she was having difficulty eating and was unable to attend school. “Now she is doing well. She’s already returned to school and she’s eating better. She’s happy.” Clients of Children’s Dental Clinic and Community Health Center.

2011 Stats

3,161

– Number of

dental visits.

14,655

– Number of dental procedures performed.

7,746

– Number of students in 16 local schools who were screened for dental disease and given a “Smile-Kit,” which contains a toothbrush, toothpaste and dental floss.

Children’s Dental Clinic Good dental health in childhood sets the stage for a lifetime of overall good health, yet dental care is considered a luxury for many children living in poverty.

Since 2009, the Children’s Dental Clinic has see a 16 percent increase in the number of dental procedures performed. Along with its volunteer dentists and hygienists, the Children’s Dental Clinic dentists and staff work to provide care and specialty treatment to children who would otherwise go without dental services.

Services include: ■■ Routine dental care, such as exams, x-rays and cleanings.

■■ Dental treatment, such as fillings, extractions and root canals.

■■ Prevention, education and treatment.

■■ Dental screenings at local schools, with follow-up referrals to the Children’s Dental Clinic.

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Lincoln Learning Center 2011 Stats Lincoln Learning Center continues to provide quality early education and care to members of our community, including those who otherwise would not have access to it.

428

– Number of children enrolled.

47

– Number of children receiving financial assistance.

91%

Every child deserves a strong foundation from which to learn and thrive. The Lincoln Learning Center provides quality early learning experiences for children ages six weeks to 12 years. The learning center is accredited by the National Association for the Education of Young Children, and is a First Things First Quality First participant. Offerings include: ■■ Infant and toddler programs.

■■ Preschool and pre-kindergarten programs.

■■ Kindergarten.

■■ Before- and after-school care.

■■ A child health consultant, who tends to the needs of children with food allergies, asthma and other medical conditions.

■■ The opportunity for intergenerational interaction with seniors enrolled in Adult Day Health Care in the same building.

– Children at Lincoln Learning Center who tested grade-level ready to enter prekindergarten/kindergarten.

50%

– Reduction in tuition assistance subsidies due to state budget cuts; philanthropic dollars covered this gap.

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Loretta was on the verge of surrendering her son to the State because of behavioral issues when she found Marley House. “They were able to turn him and me around,” she says. “If I had not run into their services, I honestly don’t know where we’d be.”

Clients of Marley House and Community Health Center.

2011 Stats Visits to Marley House have increased by nearly 15 percent, showing an increased need in the community for mental health services.

1,719

– Number of counseling sessions conducted.

294

– Number of families who received counseling.

129

– Number of children participating in group sessions with Jake, the therapy dog, that helps at-risk students develop healthy and positive coping techniques.

76%

– Kids who reported making better choices after participating in Marley House’s school therapy program.

Marley House Behavioral Health Clinic Many low-income families and individuals in crisis have nowhere to turn. Desert Mission’s behavioral health clinic, known as Marley House, offers programs and resources to help them resolve issues and find stability for a brighter future. This licensed outpatient clinic provides: ■■ Counseling and intervention services, including general mental health and substance abuse services.

■■ Prevention outreach to local schools to help youth with social skills, anger management and self-esteem.

■■ Parent education.

■■ Information and referral.

■■ Enrollment assistance for state benefits.

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Neighborhood Renewal 2011 Stats Neighborhood Renewal is working to make the dream of home ownership a reality for hundreds of families each year.

326

– Number of families counseled on housing.

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– Number of home rehabs completed.

$6.7 million

– Total spent on home purchases for 70 families facilitated through the housing counseling program, with an average sale price of approximately $97,000.

Helping a Family Home Clients:

Renee Vasquez and her two children

Services: Neighborhood Renewal and Food Bank Desert Mission Neighborhood Renewal is a community development corporation that works with homeowners, those who dream of home ownership and business owners to create stronger and safer neighborhoods. Programs include: ■■ Home development.

■■ Housing counseling.

■■ Homebuyer education.

■■ Home purchase assistance.

■■ Homeowner assistance.

■■ Economic development.

Single mother Renee Vasquez had long dreamed of owning a home for her family, but she doubted it would be possible on her income. Instead, she and her two children lived in a one-bedroom apartment, making the best of it. After seeing a flyer about Desert Mission Neighborhood Renewal’s down payment assistance program in a local Sunnyslope paper, she found new hope.

Renee began saving money and filling out the necessary forms, and when she ultimately met with Neighborhood Renewal, all that was left was to find the right place. “I looked high and low, and I finally found my little house right in the neighborhood,” she says. “Without Neighborhood Renewal, this would have taken a lot longer, and the transition wouldn’t have been very smooth.”

Now, after eight years in a cramped apartment, Renee’s son and daughter each have their own room and a yard to play in with a neighborhood full of other children. Neighborhood Renewal’s grant program also helped the Vasquez family get a new roof, new windows and doors and a security gate to keep them safe.

Renee credits Neighborhood Renewal with helping her find a home she could comfortably afford. As a full-time nursing student with a part-time job, that’s more important to her than ever. “This is the house I’m going to live in for the remainder of my life,” she says.

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2011 Desert Mission Neighborhood Renewal

Board of Directors

Officers Tim Mullan, Chair Realty Executives

Bob Burnand, Vice Chair Colliers International Trammell Crow Company

Chuck McLane, Treasurer CBIZ/Mayer, Hoffman, McCann P.C.

April Jones, Secretary Arizona Registrar of Contractors

Michael King Attorney Gammage & Burnham

Juanita Reeves Resident

Mike Mulchay Attorney

Jaime Regan Regan Residential LLC

Katie Crissman Metro Realty

Directors Robert Gardiner Northern Trust Bank Sheila Gerry Senior Vice President John C. Lincoln Health Network

Mike Nielsen Nielsen Diversified, Inc.

Ex-Officio Members

Staff Rhonda Forsyth President/CEO John C. Lincoln Health Network

Joel McCabe Director, Desert Mission Neighborhood Renewal John C. Lincoln Health Network

Arizona Department of Housing

Harris Bank

Meridian Bank

BBVA Compass

JPMorgan Chase

National Bank of Arizona

Bank of America

John C. Lincoln Health Network

Northern Trust Bank

City of Phoenix

Local Initiatives Support Corp.

State Farm

Cindy Hallman Executive Director, Desert Mission Vice President John C. Lincoln Health Network

Major Funding Sources

In 2011, Desert Mission Neighborhood Renewal (DMNR) assisted 70 homebuyers leverage more than $6.7 million in first mortgages. DMNR’s average homebuyer was at approximately 60% of median income, with a total family income of $32,550. In addition to leveraging these private dollars, DMNR assisted buyers in obtaining various downpayment assistance program dollars totaling almost $1 million.

The following chart represents the funding leveraged through buyers funds and various down payment assistance programs. ▶

Buyers Down Payment /Match Funding

23%

U.S. Department of Housing and Urban Development Washington Federal Wells Fargo Bank

WISH Funds Down Payment Assistance

62%

City of Phoenix Neighborhood Stabilization Program

15%

602-331-5833 ▪ dmnrinfo@jcl.com ▪ JCL.com/neighborhoodrenewal Desert Mission Neighborhood Renewal, 9229 N. Fourth St., Phoenix, AZ 85020

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Desert Mission

2011 Budget Desert Mission has a long

Revenue Sources Program Revenue

standing partnership with the John C. Lincoln Health Network.

Administration Services

13%

As a service to the community,

Donated Food

40%

the Network supports the administrative costs shown as in-kind service to Desert Mission,

Private Grants & Donations

19%

which allows donated dollars to be used to support program

In-Kind Donated Services

1%

delivery. This support is shown

Government Grants

Fees for Service

3%

as equal revenue and expense

24%

in Desert Mission’s operating budget (less depreciation). Desert Mission’s 2011 annual operating

Expenses

budget was $9,303,250.

Program Expenses Community Health Clinic

Food Bank (Emergency Food & Food Security)

7% Children’s Dental Clinic

50%

6% Administrative Services

11%

Depreciation

3% Desert Mission General

1%

Marley House

3%

Lincoln Learning Center

19%

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2011 Major Partnerships American Academy of Pediatric Dentistry

Delta Dental of Arizona Foundation

Ameriprise Financial

First Things First

APS

Fry’s Food Stores

Arizona Diamondbacks Foundation

Hernandez Companies, Inc.

Arizona Nutritional Network

J.R. Albert Foundation, Inc.

Bank of America

John C. Lincoln Deer Valley Hospital Volunteer Services

BBVA Compass Bank BHHS Legacy Foundation Blue Cross Blue Shield of Arizona Boeing Mesa, Employees Community Fund Cardinals Charities Charles A. Becker Foundation City of Phoenix

John C. Lincoln Health Foundation John C. Lincoln Health Foundation Guild John C. Lincoln North Mountain Hospital Auxiliary Junior League of Phoenix Kitchell Contractors Employees Lincoln GIVES, John C. Lincoln Health Network Employee Giving

Maricopa County Emergency Food and Shelter Program McDonough Corporation Morrill & Aronson Phoenix Suns Charities Susan G. Komen for the Cure, Phoenix Affiliate The Arizona Republic/12 News Season for Sharing The Board of Visitors The Medtronic Foundation USAA Foundation Valley of the Sun United Way Wells Fargo Foundation

2011 Major Gift-in-Kind Supporters Albertsons

Food City

Randy Yavitz Farms

Bagel Gourmet

Fresh & Easy

Republic Services

Bashas’

Fry’s Food Stores

Safeway Inc.

Chef Eddie Matney/Eddie’s House

John C. Lincoln Health Network

Sunflower Farmers Markets

Chompie’s Restaurants

Kitchell Contractors Employees

Topco

Clear Channel/CBS Outdoors

Most Holy Trinity Catholic Church

United States Postal Service

Douglas O. Beischel, DDS

Phoenix Public Libraries

Vanguard

2011 Volunteer Dental Professionals Jacqueline Allen, DDS

Mozghan Kimble, DDS

Dana Scafaru, DDS

Julie Anfinson, DDS

Kathi Mansell, DMD

Randy Smith, DMD

Douglas Beischel, DDS

Rick Meyers, DDS

Douglas Thomas, DDS

Joseph Cohen, DDS

Valley Endodontics Group

Carol Saul, RDH

Steven Elcock, DMD

Olga Nouri, DMD

Allyson Williams, RDH

Marvin Goldenstein, DDS

Bharat Patel, DDS

Rosemary Spacek, RDH

Kenneth Gometz, DDS

Robert Price, DDS

William Kaus, DDS

Lee Raddatz, DDS

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Desert Mission

Board of Directors Officers Robin Kreutzberg, Chair Community Volunteer

Lynn Reed, Treasurer Community Volunteer

Julie Arvo MacKenzie, Vice Chair Lewis & Roca, LLP Attorney at Law

Gordon Sissingh, Secretary Ameriprise Bank, FSB Vice President

George Flores, Past Chair Community Volunteer/Consultant

Directors Mary Aronson Integrative Associates in Medicine Nurse Practitioner

James Lincoln Lincoln, Blynken & Nodd, Inc. President

Katie Osborne Blue Cross Blue Shield of Arizona Vice President

Tim Barton Gust Rosenfeld PLC Attorney at Law

Anne McNamara Grand Canyon University Dean of Nursing

Jody Pokorski Snell & Wilmer Attorney at Law

Barbara Hood Community Volunteer/ Assistance League

Kim Novotny InterTech Manager of Human Resources

Ex-Officio Members Tom Batson Wells Fargo Advisors, LLC John C. Lincoln Health Foundation Board Chair

Cindy Hallman Desert Mission, Executive Director John C. Lincoln Health Network Vice President

Rhonda Forsyth John C. Lincoln Health Network President and CEO

Frank Pugh CoBiz Insurance John C. Lincoln Health Network Board Chair

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9201 N. Fifth St. ■ Phoenix, AZ 85020 ■ 602-331-5792 ■ JCL.com/desertmission

Food Bank 9229 N. Fourth St. Phoenix, AZ 85020 602-870-6062

Community Health Center 9201 N. Fifth St. Phoenix, AZ 85020 602-331-5779

Children’s Dental Clinic 9201 N. Fifth St. Phoenix, AZ 85020 602-870-6363

Lincoln Learning Center 303 E. Eva St. Phoenix, AZ 85020 602-943-3731

Marley House Behavioral Health Clinic 9201 N. Fifth St. Phoenix, AZ 85020 602-331-5817 Neighborhood Renewal 9229 N. Fourth St. Phoenix, AZ 85020 602-331-5833

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