Laguna Hotel 2016

Welcome It is my pleasure to share with you our in house directory. It features the various services and facilities, which will assist us in making your stay more pleasurable and convenient.

We look forward to sharing our hospitality with you and sincerely trust that you will enjoy your stay with us.

The Management and Staff join me in thanking you for choosing to stay at Laguna Hotel and we hope to have the pleasure of your continued patronage.

Thank you.

Hotel Manager

LAGUNA HOTEL Section 136 Allotment 8 • PO Box 589 • Waigani Drive Boroko • NCD • Port Moresby T: +675 323 9333 • F: +675 325 1891 • E: reservations@lagunahotel.com.pg

Guest Information ACCOUNT PAYMENT Visa card and Master card are accepted. Foreign currency exchange is also available at Front Office/Desk. For special credit arrangement, please contact the Front Office on duty.

AIRLINE RECONFIRMATION/RESERVATION Please contact Front Desk or the Concierge for assistance.

AIRPORT TRANSFER Laguna Hotel offers airport transfer for the convenience of our guests. Please contact Front Desk or the Concierge for further assistance at least 4 hours prior to the flight departure time.

BABY SITTING For bookings please contact Front Desk allowing a minimum of four hours advance notice. Fee of K50.00 for the first hour and K25.00 every hour there after and a minimum of 2 hours per child is required.

CAR PARKING Car park facilities are complimentary for Laguna Hotel guests. Guests are urged to use this at their own discretion. Please do not leave valuables or personal belongings in the vehicle.

Laguna Hotel would like to remind guests using this facility that the Hotel accepts no responsibility for Theft or Damage of items left inside the vehicle.

CHECK IN/CHECK OUT POLICY Check in time is from 2.00pm and check out is at 11.00am. For late check out charges are: • From 12pm - 3pm: 30% of the room rate • From 3pm - 6pm: 50% of the room rate • 6pm onwards: 100% of the room rate.

COMPENDIUMS For the convenience of all in house guests these compendiums are not to be taken out of the room at anytime. Safe lock is inside the rooms.

CONCIERGE Our professional concierge provides a wide range of services and assistance including: • Business Centre Services • Flight re-confirmation • Private transfer • Departure tax details • Floral arrangements and fruit basket requests • Public transport information • Medical assistance – doctor and dentists by appointment or urgent attention DRESS CODE The Laguna Hotel has a casual dress code. However certain areas, like the restaurant require guests to wear smart casual.

EARLY CHECK OUT The hotel will charge one night fee on an early check out if notified within 48 hours prior to departure.

EMAIL/INTERNET ACCESS A computer with internet access and printer is available form 10.00am to 2.00pm. Please enquire with the concierge or Front Desk for rates and availability.

FACSIMILE SERVICE Available 24 hours a day at Front Desk. Forms are available in the left hand pocket of this folder or at Front Desk. Incoming faxes will be delivered to your room within 30 minutes of receipt.

FLOWER ARRANGEMENTS Laguna Hotel is pleased to offer flower arrangement services. Please contact the Front Desk or Concierge for more information.

GRATUITIES Laguna Hotel is proud of our Staff and the excellent service they provide, we leave to the guests discretion should they choose to reward exceptional service provided by a staff member.

LANGUAGE English is the official language and is widely spoken.

LAUNDRY Please contact Housekeeping or the Front Desk for collection of laundry. Items received by 10.00am will be delivered on the same day to your room, while items received after noon will be delivered the following day.

LOST & FOUND Please report any missing items to Front Desk or Housekeeping.

LUGGAGE SERVICE & STORAGE For assistance with delivery, pick up and storage of luggage, please contact the Bell department.

MEDICAL SERVICE Please contact Front Office or Concierge for medical assistance.

MEETINGS & CONFERENCE For assistance on meetings and conference facilities at the hotel, please contact the Sales & Marketing Office during our normal business hours from 8.00am – 5.30pm daily, Monday to Friday.

MESSAGES Laguna Hotel is please to offer this complimentary service to our guests. Please contact the Front Desk for more information.

POOL TOWEL Pool towels are available at the poolside. Please ensure that Pool Towels are returned to the poolside by 6.00pm daily or a fee of K25.00 will be charged for any lost towels.

SHUTTLE BUS SERVICE Shuttle bus service operates daily for airport transfers.

TAX Local government taxes are 10% (10% GST).

WAKE UP CALLS Please request the wake up call from the Front Desk.

WEDDINGS & RENEWAL OF VOWS Please contact our Sales & Marketing Department during our normal business hours from 8.30am to 5.00pm Monday to Friday.

Guest Facilities POOLS There is one swimming pool, which is located directly in front of the guest rooms.

Opening hours of pool are between 7.00am – 7.00pm daily. As a courtesy to all in house guests, please keep noise to a minimum. The children’s pool is located directly beside the pool and is perfect for children. Swimming is at your own risk as there is NO lifeguard on duty. Pool bar operates from 10.00am – 6.30pm RESTAURANT RESERVATIONS For restaurant bookings, please contact our Concierge or Front Desk as a reservation is required for dinners.

ROOM KEY CARD Should you lose your card, please advise Front Desk immediately. Additional cards can be supplied for your convenience. Unreturned card or lost card will be charged at K20.00 each.

ROOM SAFE In-room safes are provided for your convenience. Guests are advised to store all valuables and cash in your room safe. Laguna Hotel accepts no responsibility for theft or loss of items stored in the safe.

TAXI SERVICE Available 24 hours a day through the Front Desk. Pleas contact our Concierge or Front Desk for queries on fares to most popular destinations.

TLEPHONE SERVICES Please refer to the hotel Telephone Guide located on your bedside table or enquire with our hotel operator for assistance. All calls incur a hotel surcharge.

UMBRELLAS In the event of unpredictable weather conditions, umbrellas are available at Front Desk.

WATER Our tap water is drinkable. Bottle water can also be purchased from our bar outlets.

AVAILABLE SERVICES • Visiting Doctor

Charges apply

• Faxes, Email & IDD Telephones

Charges apply

• Safety Deposit Boxes

Complimentary

• Car Park Complimentary • Currency Exchange

Available

• Laundry

Available daily & charges apply

• Business Centre

Available daily & charges apply

• Introductory Hotel Tour

By Concierge

• Credit Cards Accepted

Visa & Mastercard

LA CAFÉ RESTAURANT La Café Restaurant features well-appointed restaurant and full service bars, which in turn provides the guest with a wide choice of specialty cuisines and venues to dine at or simply enjoy a refreshing beverage.

Opening hours Breakfast

7.00am to 10.30pm

A La Carte

10.30am to 10.30pm

Dress code:

Casual

POOL BAR Pool Bar is the ideal location for those that would like to sip on their favorite beverage or try one of the bar staffs selection of tropical cocktails. Enjoy all of this by relaxing on one of our deck chairs.

Opening hours 10.00am to 6.30pm ROOM SERVICE Available from 10.30am until 11.00pm.

Located in your room compendium is our room service menu. Choose from a light snack or a romantic dinner that can be specially served on your balcony.

NOTE: For special dietary requirements, please do not hesitate to contact our Restaurant & Bar Manager or service staff to assist.

Room Service Menu Please inform us of any special dietary or allergen requirements.

Most of our dishes can be modified to be gluten free.

APPETIZER AND LIGHTS Stingy Pork Bacon

K 20.00

Malaysian Chicken Curry Puff

K 25.00

Malaysian Cucur Udang

K 25.00

Prawns Crackers Basket

K 15.00

Mini Spring Rolls

K 15.00

SANDWICHES & BURGERS Laguna King Sandwich

K 35.00

BLT Sandwich

K 38.00

Beef Burgers

K 45.00

SALADS Grilled Chicken Caesar

K 30.00

Fresh Garden Salad

K 25.00

Crisp Apple & Smoked Salmon Salad

K 35.00

Oriental Salad

K 25.00

MAIN Stuffed Pan Fried Chicken

K 55.00

Beef Tenderloin

K 70.00

Traditional Fish & Chips

K 50.00

Grilled Salmon

K 60.00

Haninanese Chicken Chop

K 55.00

Braised Lamb Shanks

K 65.00

Dreamland Prawns

K 60.00

Continued overleaf

DESSERTS Banana Fritters

K 20.00

Banana Split

K 12.00

Single Scoop Ice Cream

K 8.00

Double Scoop Ice Cream

K 10.00

BEVERAGES Mount Franklin Water

K 6.00

Soda Water

K 6.00

Tonic Water

K 6.00

Coca Cola

K 6.00

Coke Zero

K 6.00

Diet Coke

K 6.00

Fanta Pineapple

K 6.00

Fanta Creamy

K 6.00

Sprite

K 6.00

Solo

K 6.00

7 Up

K 6.00

Terms & Conditions HOTEL ROOM GUEST TERMS AND CONDITIONS LAGUNA HOTEL is a non-smoking hotel and chewing betel nut is prohibited in our premises. We request that our guests keep this in mind and smoke only on our coffee house terraces and room balconies. If the hotel management or staff find guests chewing betel nuts or having possession the hotel management have the lawful rights to confiscate the said betel nuts.

Normal check-in time is 2pm and GUESTS are welcome to move into the room as soon as they arrive, provided the availability of the room. Luggage will be taken care of until guest is ready to check in. If you wish to arrive early, please do advise us in advance in order to pre-book room. Also, do let us know if you will be arriving after 6pm.

Our normal departure time is at 11am. If you wish to stay longer, please do advise our front desk/reception. Charges are applicable.

Please be informed that if the hotel management were to find more than 2 adults unregistered in a room the hotel management have the right to charge as per person accordingly. Refer below for the charges: • Per adult: PGK 150 + gst with 1 extra bed • Per child: (above 12 years) PGK 75 + gst We thank you for your full co-operation and if you require any further assistance please do not hesitate to contact us at the front desk.

PURCHASING HOTEL ITEMS If you are interested to purchase any of our items, please contact our Reception counter.

Please be informed that if any room item is missing during your stay, we will be charging you as accordingly.

Pillow K380.00 Bed Sheet

K350.00

Comforter K750.00 Queen Bed

K3,500.00

Twin Bed (each)

K2,900.00

Bed Side Lamp

K1,450.00

Bed Side Table

K4,500.00

Leather Seat

K8,800.00

Telephone K350.00 Standing Lamp

K2,850.00

Writing Table

K6,300.00

Writing Chair

K1,980.00

Sony TV

K6,000.00

Long Mirror

K1,790.00

Toilet Mirror

K1,900.00

Bathroom Glass Door

K7,600.00

Bathroom Sink

K3,500.00

Bath Towel

K250.00

Hand Towel

K150.00

Bath Mat

K150.00

Pillow Case (each)

K120.00

Throw Pillow (each)

K150.00

Booster

K150.00

Bath Robe

K350.00

Pool Towel

K250.00

Mini Bar Fridge

K2,800.00

Kettle K90.00 Coffee Cup (each)

K35.00

Glasses (each)

K15.00

Safe Box Tea Spoon (each) Leather Folder

K2,800.00 K15.00 K150.00

Curtain K600.00