KPI Report September 2018

MONTHLY KPIÂ REPORT: SEPTEMBER

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

CONTENTS

TABLE OF

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TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

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SEPTEMBER

MEET OUR STAFF CAITY CASTLEMAN CUSTOMER SERVICE ATTENDANT Caity Castleman has done a great job in KidZone. She is always willing to pick up extra shifts and does a great job working with the kiddos. Good Job Caity, this is well deserved!

ETHAN JACOBS LIFEGUARD Ethan is the Lifeguard of the Month for September. He has stepped up and has improved over the last month. He is on time, gets other lifeguards off stand without being asked, and performs his duties correctly.

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SEPTEMBER

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

DEPARTMENT OF RECREATION & LIFELONG LEARNING

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SEPTEMBER

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SEPTEMBER

BURLESON RECREATION CENTER PROGRAM HIGHLIGHTS

ARCHERY Archery had 8 participants registered in the month of September. This program was 4 weeks of group lessons.

In the picture, Mrs. Becky was speaking to the students about safety.

FIT WITH FIRE Our Customer Care Advocates had the opportunity to join the Burleson Firefighters to teach the public what it takes to be a firefighter through a variety of workouts that show the strength needed to do their jobs.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS FY 16-17:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

59.4%

31.3%

9.3%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER

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SEPTEMBER

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LIBRARY

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SEPTEMBER

PROGRAM HIGHLIGHTS

TALK LIKE A PIRATE DAY SIMPLE COOKING FOR TEENS We celebrated Talk Like a Pirate Day with two pirate and This month during Simple Cooking for Teens, participants mermaid storytimes for toddlers and preschoolers. Over one learned to make turkey ranch club wraps and dessert hundred people attended and many came dressed up as sushi. We had fourteen teens and it was a lot of fun! young pirates and mermaids. We read stories, sang songs, made eye patches, treasure maps, and mermaid tiaras.

CUSTOMER SERVICE GOALS

STATUS

Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,027

NUMBER OF EMPLOYEES: 17 PHYSICAL COLLECTION SIZE: 69,108 NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,495

ANNUAL CIRCULATION: 331,378

ANNUAL VISITORS: 135,323

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

22.22%

55.56%

22.22%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER

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SEPTEMBER

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SEPTEMBER

BURLESON UNIVERSITY

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

FAST FACTS FY 16 -17: 71

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40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

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SEPTEMBER

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SEPTEMBER

PARKS & CAPITAL PROJECTS PARKS HIGHLIGHTS

Park staff member Rudy Perez cleaned the graffitti off the playground at Warren Park.

PARKS (GF) GOALS

As of September 28th, the water well at Bailey Lake is pumping water.

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Design/Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169

FAST FACTS FY 16 -17: MILES OF PAVED TRAILS: 9.15

NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

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SEPTEMBER

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SEPTEMBER

CHISENHALL & HIDDEN CREEK Athletic Staff started their fall baseball and softball season September 1st, the season should run through the third week of October.

Due to the amount of rain outs (13 days), we expect the season will run longer than normal.

The Athletic Department also hosted the Burleson Stampede Event on September 26th at Chisenhall Fields. Pictured at left is Athletic staff member Brian Cullen setting up stage for that event.

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

FAST FACTS FY 16 -17:

NUMBER OF YOUTH PLAYERS: 3,492

NUMBER OF TOURNAMENTS: 12 NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

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SEPTEMBER

SENIOR CENTER The Seniors had a wonderful time at Western Day with many in their best western outfits along with a great lunch and entertainment

by Mark Skaggs (Comedian and impersonator of Festus from Gunsmoke, Clint Eastwood, Jimmy Stewart and several other actors).

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

16

SEPTEMBER

RUSSELL FARM ART CENTER

FAST FACTS FY 16 -17:

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

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SEPTEMBER

144 52.5

VOLUNTEERS & OPERATION REMEMBER LOGGED VOLUNTEER HOURS - LIBRARY

LOGGED VOLUNTEER HOURS - BRICK 0

LOGGED VOLUNTEER HOURS - PARKS

LOGGED VOLUNTEER 156.2 HOURS - RUSSELL FARM 73

LOGGED VOLUNTEER HOURS - SENIOR CENTER

TOTAL LOGGED HOURS 9/1/18 - 9/30/18: 425.7

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APPENDIX: BRICK HIGHLIGHTS MEN'S BASKETBALL The men’s basketball summer season ended with the number 4 regular season ranked team Hoopsquad, running through the playoffs to win the Championship, 3 seasons in a row. The summer season had 13 teams signed up breaking off into competitive and noncompetitive leagues.

FALL VOLLEYBALL Fall Volleyball began in September. There were a total of 4 teams signed up, including a Brick Staff team. This 8 week season will wrap up with a 4 team playoff for the championship. The Killer Whales took on the Bad Kidz in the photo above.

APPENDIX: BRICK HIGHLIGHTS The first night of THRIVE for the Fall session was held here at the BRiCk on September 12th at 6:30. THRIVE is a program for individuals with disabilities where they come together as a small group and incorporate activity and movement into stations. This program is open to individuals of all ages and ability levels.

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THRIVE

FIT WITH FIRE

KIDZONE KID OF THE MONTH Braden Primero is a super sweet 4 1/2 year old, who is always kind and playing with others in kidzone.

When Braden comes in he loves coloring. His favorite color is pink, he also likes grapes and bananas.

Braden LOVES paw patrol and the movie Cars 3. When he grows up he wants to be a helicopter!

SIMPLE COOKING FOR TEENS

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APPENDIX: LIBRARY HIGHLIGHTS

TALK LIKE A PIRATE DAY