MONTHLY KPIÂ REPORT: SEPTEMBER
GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O
CONTENTS
TABLE OF
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TABLE OF CONTENTS
2
MEET OUR STAFF
3
MISSION & VISION
4
RECREATION & LIFELONG LEARNING
5-6
BRICK
7-8
LIBRARY
9-10
BURLESON UNIVERSITY
11-12
PARKS & CAPITAL PROJECTS
13-14
CHISENHALL & HIDDEN CREEK
15
SENIOR CENTER
16
RUSSELL FARM
17
VOLUNTEERS & OPERATION REMEMBER
APPENDIX
ADDITIONAL PROGRAM HIGHLIGHTS
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SEPTEMBER
MEET OUR STAFF CAITY CASTLEMAN CUSTOMER SERVICE ATTENDANT Caity Castleman has done a great job in KidZone. She is always willing to pick up extra shifts and does a great job working with the kiddos. Good Job Caity, this is well deserved!
ETHAN JACOBS LIFEGUARD Ethan is the Lifeguard of the Month for September. He has stepped up and has improved over the last month. He is on time, gets other lifeguards off stand without being asked, and performs his duties correctly.
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SEPTEMBER
Our Vision
To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.
Our Mission
To make a positive difference in the lives of every person we encounter with everything we do.
DEPARTMENT OF RECREATION & LIFELONG LEARNING
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SEPTEMBER
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SEPTEMBER
BURLESON RECREATION CENTER PROGRAM HIGHLIGHTS
ARCHERY Archery had 8 participants registered in the month of September. This program was 4 weeks of group lessons. In the picture, Mrs. Becky was speaking to the students about safety.
FIT WITH FIRE Our Customer Care Advocates had the opportunity to join the Burleson Firefighters to teach the public what it takes to be a firefighter through a variety of workouts that show the strength needed to do their jobs.
FINANCIAL GOALS
STATUS
Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk
On Track Lagging Not on Track Not Started
CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr
FAST FACTS FY 16-17:
NUMBER OF EMPLOYEES: 62
ANNUAL BUDGET AMOUNT: $2,600,156
NUMBER OF SPECIAL EVENTS: 25
NUMBER OF PROGRAMS: 101
OPEN HOURS PER WEEK: 98.5
EMPLOYEE SATISFACTION:
59.4%
31.3%
9.3%
0%
THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER
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SEPTEMBER
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LIBRARY
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SEPTEMBER
PROGRAM HIGHLIGHTS
TALK LIKE A PIRATE DAY SIMPLE COOKING FOR TEENS We celebrated Talk Like a Pirate Day with two pirate and This month during Simple Cooking for Teens, participants mermaid storytimes for toddlers and preschoolers. Over one learned to make turkey ranch club wraps and dessert hundred people attended and many came dressed up as sushi. We had fourteen teens and it was a lot of fun! young pirates and mermaids. We read stories, sang songs, made eye patches, treasure maps, and mermaid tiaras.
CUSTOMER SERVICE GOALS
STATUS
Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library
On Track Lagging Not on Track Not Started
POLICY & PROCEDURE GOALS Procedures Manual Update
FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,027
NUMBER OF EMPLOYEES: 17 PHYSICAL COLLECTION SIZE: 69,108 NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,495
ANNUAL CIRCULATION: 331,378
ANNUAL VISITORS: 135,323
OPEN HOURS PER WEEK: 54
EMPLOYEE SATISFACTION:
22.22%
55.56%
22.22%
0%
THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER
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SEPTEMBER
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SEPTEMBER
BURLESON UNIVERSITY
GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.
STATUS On Track Lagging Not on Track Not Started
FAST FACTS FY 16 -17: 71
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40
NUMBER OF EMPLOYEES TRAINED
NUMBER OFÂ CLASSES
SGR CLASSES COMPLETED
TOTAL CLASS HOURS
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SEPTEMBER
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SEPTEMBER
PARKS & CAPITAL PROJECTS PARKS HIGHLIGHTS
Park staff member Rudy Perez cleaned the graffitti off the playground at Warren Park.
PARKS (GF) GOALS
As of September 28th, the water well at Bailey Lake is pumping water.
CAPITAL PROJECT GOALS
CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%
EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)
POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan
STATUS On Track Lagging Not on Track Not Started
CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Design/Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk
ANNUAL BUDGET AMOUNT: $1,484,169
FAST FACTS FY 16 -17: MILES OF PAVED TRAILS: 9.15
NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25
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SEPTEMBER
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SEPTEMBER
CHISENHALL & HIDDEN CREEK Athletic Staff started their fall baseball and softball season September 1st, the season should run through the third week of October. Due to the amount of rain outs (13 days), we expect the season will run longer than normal. The Athletic Department also hosted the Burleson Stampede Event on September 26th at Chisenhall Fields. Pictured at left is Athletic staff member Brian Cullen setting up stage for that event.
FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction
EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130
STATUS On Track Lagging Not on Track Not Started
POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall
ANNUAL BUDGET AMOUNT: $818,572
FAST FACTS FY 16 -17:
NUMBER OF YOUTH PLAYERS: 3,492
NUMBER OF TOURNAMENTS: 12 NUMBER OF GAMES PLAYED: 1,303
NUMBER OF ADULT TEAMS: 49
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SEPTEMBER
SENIOR CENTER The Seniors had a wonderful time at Western Day with many in their best western outfits along with a great lunch and entertainment by Mark Skaggs (Comedian and impersonator of Festus from Gunsmoke, Clint Eastwood, Jimmy Stewart and several other actors).
CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%
FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450
SPECIAL EVENTS: 12
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SEPTEMBER
RUSSELL FARM ART CENTER
FAST FACTS FY 16 -17:
GOALS
ANNUAL BUDGET AMOUNT: $144,738
FINANCIAL Achieve 25% cost recovery at the Farm
NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011
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SEPTEMBER
144 52.5
VOLUNTEERS & OPERATION REMEMBER LOGGED VOLUNTEER HOURS - LIBRARY
LOGGED VOLUNTEER HOURS - BRICK 0
LOGGED VOLUNTEER HOURS - PARKS
LOGGED VOLUNTEER 156.2 HOURS - RUSSELL FARM 73
LOGGED VOLUNTEER HOURS - SENIOR CENTER
TOTAL LOGGED HOURS 9/1/18 - 9/30/18: 425.7
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APPENDIX: BRICK HIGHLIGHTS MEN'S BASKETBALL The men’s basketball summer season ended with the number 4 regular season ranked team Hoopsquad, running through the playoffs to win the Championship, 3 seasons in a row. The summer season had 13 teams signed up breaking off into competitive and noncompetitive leagues.
FALL VOLLEYBALL Fall Volleyball began in September. There were a total of 4 teams signed up, including a Brick Staff team. This 8 week season will wrap up with a 4 team playoff for the championship. The Killer Whales took on the Bad Kidz in the photo above.
APPENDIX: BRICK HIGHLIGHTS The first night of THRIVE for the Fall session was held here at the BRiCk on September 12th at 6:30. THRIVE is a program for individuals with disabilities where they come together as a small group and incorporate activity and movement into stations. This program is open to individuals of all ages and ability levels.
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THRIVE
FIT WITH FIRE
KIDZONE KID OF THE MONTH Braden Primero is a super sweet 4 1/2 year old, who is always kind and playing with others in kidzone. When Braden comes in he loves coloring. His favorite color is pink, he also likes grapes and bananas. Braden LOVES paw patrol and the movie Cars 3. When he grows up he wants to be a helicopter!
SIMPLE COOKING FOR TEENS
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APPENDIX: LIBRARY HIGHLIGHTS
TALK LIKE A PIRATE DAY