Kpi Report Template

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

MONTHLY KPIÂ REPORT: OCTOBER

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TABLE OF CONTENTS

2

MEET OUR STAFF

3

FROM THE DIRECTOR'S DESK

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

FO ELBAT

CONTENTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

OUR MISSION: The Recreation and Lifelong Learning department is dedicated to providing the highest quality of recreation facilities and experience possible to our citizens.

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MEET OUR STAFF

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: T R O P E R

I P K

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SUZY QUE CSA OF THE MONTH SUZY HAS WORKED FOR THE BRICK FOR 7 YEARS. DURING THAT TIME SHE HAS HELPED WITH NUMEROUS PROGRAMS AND HAS BEEN A BIG CONTRIBUTOR TO OUR TEAM.

JOHN SMITH LIFEGUARD OF THE MONTH JOHN HAS WORKED FOR THE BRICK FOR 7 YEARS. SHE IS RELIABLE AND ALWAYS COMES TO WORK WITH A POSITIVE ATTITUDE.

JOE SCHMOE LIBRARY HIGHLIGHT THIS PERSON IS GREAT THEY ARE JUST SO GREAT. WE LOVE THEM AND COULD NOT MAKE IT WITHOUT THEM, THEY'RE JUST GREAT!

JANE DOE PARKS HIGHLIGHT THIS PERSON DID SO MUCH THIS MONTH THEY ARE AWESOME! THEY ARE THE BEST!

7 1 0 2 R E B O T C O

FROM THE DIRECTOR'S DESK

: T R O P E R

I P K

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DEPARTMENT OF RECREATION & LIFELONG LEARNING

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: T R O P E R

I P K

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05 BURLESON RECREATION CENTER PROGRAM HIGHLIGHT

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Homeschool PE has kicked off for the Fall season. The kids are playing team and fitness games and swimming each week.

This program continues to grow and be a success and provides activities for our homeschool community.

GOALS FINANCIAL

: T R O P E R

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

CUSTOMER SERVICE

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FAST FACTS:

I P K

Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Evaluate 24hr Operations M-Fr NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

75%

25%

0%

0%

BURLESON RECREATION CENTER

06

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: T R O P E R

I P K

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LIBRARY

07

PROGRAM HIGHLIGHT Fill this section out with a Program highlight.

7 1 0 2 R E B O T C O

GOALS CUSTOMER SERVICE

: T R O P E R

Increase Youth Programming Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

POLICIES & PROCEDURES Procedures Manual Update

NUMBER OF EMPLOYEES: 17 NUMBER OF SPECIAL EVENTS: 6

NUMBER OF PROGRAMS: 80

CIRCULATION: 362,511

75%

25%

0%

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ANNUAL BUDGET AMOUNT: $1,220,116

EMPLOYEE SATISFACTION:

I P K

FAST FACTS:

0%

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KPI REPORT OCTOBER 2017

LIBRARY

09 BURLESON UNIVERSITY PROGRAM HIGHLIGHT 7 1 0 2 R E B O T C O

Fill this section out with a Program highlight.

: T R O P E R

GOALS PROFESSIONAL DEVELOPMENT & TRAINING

I P K

Develop leadership training model Implement employee development coaching Implement mentoring program for new supervisors

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$52,350

210K

210K

210K

210K

ANNUAL BUDGET AMOUNT

NUMBER OF PROGRAMS

NUMBER OF EMPLOYEES

NUMBER OF SPECIAL EVENTS

OPEN HOURS PER WEEK

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KPI REPORT OCTOBER 2017

BURLESON UNIVERSITY

11 PARKS & CAPITAL PROJECTS PROJECT HIGHLIGHT Fill this section out with a Program highlight.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE

CUSTOMER SERVICE

Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan ANNUAL BUDGET AMOUNT: $1,484,169 MILES OF PAVED TRAILS: 9.15 MILES OF UNPAVED TRAILS: 2.25

Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy nonADA spec section Build Disc Golf Course Construction Dog Park Construction of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South

NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17

NUMBER OF DEVELOPED ACRES: NUMBER OF UNDEVELOPED ACRES: ROW ACRES MAINTAINED:

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KPI REPORT OCT 2017

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK PROGRAM HIGHLIGHT Fill this section out with a Program highlight.

7 1 0 2 R E B O T C O

GOALS FINANCIAL

CUSTOMER SERVICE Recommend Closing HC Sports Complex

NUMBER OF GAMES PLAYED: $818,572 NUMBER OF TOURNAMENTS: $1,484,16 NUMBER OF YOUTH PLAYERS: $1,484,1 NUMBER OF ADULT PLAYERS: $1,484,1

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Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

ANNUAL BUDGET AMOUNT: $818,572

POLICIES & PROCEDURES Evaluate Advertising Policy/Plan for Chisenhall

PARKS & CHISENHALL EMPLOYEE SATISFACTION:

75%

I P K

EFFICIENCY IMPROVEMENTS

FAST FACTS:

: T R O P E R

Increase Tournament Revenue by 20% Increase PPF revenue by 5% Reduce HC Sports Complex Operating Costs

25%

0%

0%

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KPI REPORT OCTOBER 2017

CHISENHALL & HIDDEN CREEK

SENIOR CENTER

15

PROGRAM HIGHLIGHT Fill this section out with a Program highlight.

GOALS CUSTOMER SERVICE Increase Senior Center Program Attendance by 5%

ANNUAL BUDGET AMOUNT:Â $168,829

MEALS PROVIDED PER YEAR: 210K NUMBER OF PROGRAMS: 210K PATRON ENTRIES: 210K PATRON ENTRIES: 210K

16 RUSSELL FARM ART CENTER PROGRAM HIGHLIGHT Fill this section out with a Program highlight.

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: DEC. 24, 1877

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VOLUNTEERS & OPERATION REMEMBER 2,233 LOGGED VOLUNTEER HOURS - LIBRARY

401

LOGGED VOLUNTEER HOURS - RUSSELL FARM

TOTAL LOGGED HOURS 10/1/16 - 9/19/17: 3,016

7 1 0 2 R E B O T C O

382

LOGGED VOLUNTEER HOURS BRICK

: T R O P E R I P K

There are 1692 engraved bricks in the Plaza that reflect the service of Burleson Veterans, including name, conflict and branch served, with space for up to 3024 bricks in the Plaza

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PRESERVING AND ARCHIVING THE HISTORY OF BURLESON, TEXAS VETERANS

APPENDIX: PROGRAM HIGHLIGHTS

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PROGRAM INSTRUCTOR: SUZY HAS WORKED FOR THE BRICK FOR 7 YEARS. DURING THAT TIME SHE HAS HELPED WITH NUMEROUS PROGRAMS AND HAS BEEN A BIG CONTRIBUTOR TO OUR TEAM.

PROGRAM INSTRUCTOR: JOHN HAS WORKED FOR THE BRICK FOR 7 YEARS. SHE IS RELIABLE AND ALWAYS COMES TO WORK WITH A POSITIVE ATTITUDE.

PROGRAM INSTRUCTOR: THIS PERSON IS GREAT THEY ARE JUST SO GREAT. WE LOVE THEM AND COULD NOT MAKE IT WITHOUT THEM, THEY'RE JUST GREAT!

PROGRAM INSTRUCTOR: THIS PERSON DID SO MUCH THIS MONTH THEY ARE AWESOME! THEY ARE THE BEST!