Kpi Report November 2017

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

MONTHLY KPI REPORT: NOVEMBER

FO ELBAT

CONTENTS

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISSION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

02

MEET OUR STAFF

DANIEL SHAFER | I P K

RECREATION COORDINATOR AND HAS HIT THE GROUND

ORGANIZATIONS AND COORDINATING HOLIDAY THEME

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DANIEL JOINED US IN AUGUST 2017 AS OUR NEW

R E B M E V O N : T R O P E R

RECREATION COORDINATOR

RUNNING. HE HAS HELPED EXPAND OUR SPECIAL NEEDS PROGRAMMING BY COLLABORATING WITH VARIOUS EVENTS FOR CHILDREN WITH DISABILITIES. ADDITIONALLY, DANIEL IS WORKING TO GROW OUR TEEN PROGRAMMING THROUGH OUR BRiCk TEEN HYPE LEADERSHIP BOARD. GREAT JOB DANIEL, KEEP UP THE GREAT WORK!

JEFF SCOTT PARKS SUPERVISOR JEFF SCOTT WENT ABOVE AND BEYOND THIS MONTH. THIS PICTURE IS HIM DOING JUST THAT, HE'S IN A 7" DEEP HOLE OUT AT THE BRICK TRYING TO FIND AND REPAIR A WATER LEAK.

HUNTER WEST CSA OF THE MONTH HUNTER WEST DOES A GREAT JOB GIVING 100% IN EVERYTHING THAT IS ASKED OF HIM. HE HAS BEEN WITH THE BURLESON RECREATION CENTER ONLY A FEW MONTHS BUT HAS THRIVED IN EVERY AREA. HE HAS HELPED WITH A VARIETY OF PROGRAMS AND TASKS AND COMPLETES EACH ONE WITH A POSITIVE AND ENERGETIC ATTITUDE.

Our Mission

I P K | 3 0 E G A P

To make a positive difference in the lives of every person we encounter with everything we do.

R E B M E V O N : T R O P E R

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

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Our Vision

04

DEPARTMENT OF RECREATION & LIFELONG LEARNING

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: T R O P E R

I P K

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05 BURLESON RECREATION CENTER PROGRAM HIGHLIGHTS

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FALL VOLLEYBALL CHAMPIIONS Team Mission Unlockable has taken home the Championship Trophy for the past two season. The team includes a father/son duo along with friends and spouses. Team Mission Unlockable hopes to continue their Championship Drive throughout the Winter Season here at the Burleson Recreation Center.

R E B M E V O N : T R O P E R

HOMESCHOOL P.E. Instructors Derrick Rose and Arik Hughes. The Homeschool PE program is designed for kids to have fun interacting with new friends while learning about physical education and how to play group games and sports.

GOALS

FINANCIAL Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

CUSTOMER SERVICE

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FAST FACTS:

I P K

Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Evaluate 24hr Operations M-Fr NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

74%

23%

3%

0%

06

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: T R O P E R

I P K

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LIBRARY

07

PROGRAM HIGHLIGHTS

BALLET FRONTIER Ballet Frontier of Texas entertained us with a special performance of The Nutcracker at the BRiCk on November 10th.

STORYTIME Where In Burleson is Miss Becky? visited Russell Farm on November 18th and everyone enjoyed a very special Story Time in the hay barn.

GOALS CUSTOMER SERVICE Increase Youth Programming Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

POLICIES & PROCEDURES Procedures Manual Update NUMBER OF EMPLOYEES: 16

FAST FACTS:

PHYSICAL COLLECTION SIZE: 70,528

ANNUAL BUDGET AMOUNT: $1,220,116 NUMBER OF PROGRAMS: 80

NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 25,973

ANNUAL CIRCULATION: 332,017

ANNUAL VISITORS: 132,674

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

64%

36%

0%

0%

08

KPI REPORT NOVEMBER 2017

09 BURLESON UNIVERSITY

GOALS PROFESSIONAL DEVELOPMENT & TRAINING

I P K

Develop leadership training model Implement employee development coaching Implement mentoring program for new supervisors

R E B M E V O N : T R O P E R

We offered a class on Google Docs for the first time ever. This was a high demand class with 16 in attendance from numerous departments. The instructor based the syllabus on what each student needed, and students were able to learn on their own devices. We are excited to offer this class again in the Spring!

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HIGHLIGHT

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71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OF CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

10

KPI REPORT NOVEMBER 2017

11 PARKS & CAPITAL PROJECTS PARKS HIGHLIGHT Park members resurrected the Christmas tree with help from the boom lift, after finishing the tree park staff drove man lift to Warren park and trimmed the limbs on east side of park.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy nonADA spec section Build Disc Golf Course Construction Dog Park Construction of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South MILES OF PAVED TRAILS: 9.15

ANNUAL BUDGET AMOUNT: $1,484,169 NUMBER OF FACILITIES: 14 MILES OF UNPAVED TRAILS: 2.25

NUMBER OF PARKS: 17

12

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK HIGHLIGHTS 7 1 0 2

In the month of November the Athletic Department hosted four tournaments. One was the Harvest House tournament which they collected 2400lbs. of food , 231 toys and donated 10,318.00. Athletic department also finished fall rec ball and Hidden Creek Softball.

GOALS FINANCIAL Increase Tournament Revenue by 20% Increase PPF revenue by 5% Reduce HC Sports Complex Operating Costs

CUSTOMER SERVICE Recommend Closing HC Sports Complex

NUMBER OF GAMES PLAYED: 1,303 NUMBER OF TOURNAMENTS: 12 NUMBER OF YOUTH PLAYERS: 3,492 NUMBER OF ADULT TEAMS: 49

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Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

ANNUAL BUDGET AMOUNT: $818,572

I P K

EFFICIENCY IMPROVEMENTS

FAST FACTS:

R E B M E V O N : T R O P E R

Athletic staff laid out and striped football field for the recreation center and washed and leveled lips on all baseball and softball fields.

POLICIES & PROCEDURES Evaluate Advertising Policy/Plan for Chisenhall

PARKS & CHISENHALL EMPLOYEE SATISFACTION:

DATA WILL BE COLLECTED IN THE FUTURE

14

KPI REPORT NOVEMBER 2017

15

SENIOR CENTER

PROGRAM HIGHLIGHT CRAFT CLASS Seniors show their creative side at our Christmas ornament craft class.

GOALS CUSTOMER SERVICE Increase Senior Center Program Attendance by 5%

ANNUAL BUDGET AMOUNT: $168,829

MEALS PROVIDED PER YEAR: 80

NUMBER OF PROGRAMS: 672 SPECIAL EVENTS: 12 PATRON ENTRIES: 36,450

16 RUSSELL FARM ART CENTER

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: DEC. 24, 1877

17

VOLUNTEERS & OPERATION REMEMBER 103

6.25

LOGGED VOLUNTEER HOURS - PARKS

LOGGED VOLUNTEER HOURS - RUSSELL FARM 111

Recreation and Lifelong Learning approved 12 NEW applicants to volunteer during the month of November!

LOGGED VOLUNTEER HOURS - SENIOR CENTER

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On Veteran’s Day, November 11th, we hosted a Veterans Tribute at Veteran’s Memorial Plaza. We honored a 96 year old highly decorated veteran who served in WWII, Korea and Vietnam. Representative Roger Williams was a featured speaker. There were over 250 present at the event. We received 6 new brick orders that day. A new monument was installed prior to the event in the center of the Plaza: a bronze Soldier’s Cross.

I P K

PRESERVING AND ARCHIVING THE HISTORY OF BURLESON, TEXAS VETERANS

: T R O P E R

TOTAL LOGGED HOURS 11/1/17 - 11/30/17: 344.25

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LOGGED VOLUNTEER HOURS BRICK 0

124

LOGGED VOLUNTEER HOURS - LIBRARY

APPENDIX: PROGRAM HIGHLIGHTS

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ADDITIONAL PARKS HIGHLIGHTS Here are additional pictures of the Parks staff working hard putting up the Christmas Tree for the Christmas Parade and Tree Lighting event.

Parks dept. cleaned up and mowed our newly acquired ten acres on C.R. 1021.

During the month of November park employees work Veterans Tribute, set up Christmas tree and the gym for Santa’s breakfast for a total of 356 hours.

Park employees picked up and hauled off old concrete after repairs were made at Oak Valley Trail, they also used a box blade to level soil where heavy machinery was used.

During the month of November park staff installed brick at Veterans Plaza, worked on water feature and had eleven new lights installed, planted flowers and mulched both beds at the Vets Park. Treated for fire ants at all parks and facilities buildings. Park members are sill mowing, we set up and removed barricades and signs to close Oak Valley walking trail during the demolition and replacement of the concrete panels.

Park staff had to remove tree on 174 that was hit by a vehicle, and fixed meter break on Stone Rd. Park members repaired leaking toilet at Warren park, fix restroom door at Bailey Lake, graded and leveled dirt at the Brick and Soccer fields around the new light poles. We had to rewire and reattach emergency release button for restroom door locks at Meadow Crest Park.

Scott Hartis played a crucial role assisting the water department in the repair of a major water break at the Brick.

Athletic staff treated for fire ants multiple times, sprayed for weeds, laid sod on the softball fields and removed 10 trees from Summercrest and replanted at Chisenhall fields. Athletic Department replaced 25 trash barrels, installed 30 jumbo toilet paper dispensers to be more efficient in labor cost.

APPENDIX: PROGRAM HIGHLIGHTS

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MOM2MOM PINTEREST PROJECTS Instructor for this program is Mallory Buettemeyer. The purpose of this program is to allow moms to come together and get creative. This was a fun night for moms to get together, relax, enjoy each others company, and get crafty.

2017 MILITARY VETERANS TRIBUTE The 2017 Veterans Day Memorial Service paid great respects to those who have served this country. Many Burleson residents came out to the Burleson Veterans Memorial Plaza in honor of our Military Veterans. Many Veterans, Service Men and Women, and families attended.Â

SENIOR CRAFT CLASS Here is a close up of the craft the seniors made during their Christmas ornament craft class.