Kpi Report October 2017

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

MONTHLY KPIÂ REPORT: OCTOBER

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TABLE OF CONTENTS

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MEET OUR STAFF

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FROM THE DIRECTOR'S DESK

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RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

FO ELBAT

CONTENTS

13-14

CHISENHALL & HIDDEN CREEK

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SENIOR CENTER

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RUSSELL FARM

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VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

OUR VISION: To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

OUR MISSION: To make a positive difference in the lives of every person we encounter with everything we do.

MEET OUR STAFF

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I P K

ERIN GILLESPIE CSA OF THE MONTH

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: T R O P E R

ERIN GILLESPIE RECEIVED CSA OF THE MONTH; SHE HAS BEEN A PART OF THE BRICK TEAM FOR OVER A YEAR. ERIN IS ALWAYS UP AND ACTIVE IN THE FITNESS AREA AND KIDZONE AND DOES A GREAT JOB. SHE ALWAYS HAS A POSITIVE ATTITUDE AND IS A TEAM PLAYER.

SAMIN NEGARESTAN LEAD LIFEGUARD SAM IS A LEAD LIFEGUARD AT THE BRICK AND HAS WORKED FOR THE RECREATION CENTER FOR 3 YEARS. SHE IS A VERY HARD WORKER AND HAS TAKEN THE LEAD ON MANY PROJECTS AND TASKS SUCH AS THE DIVE-IN MOVIES, ATTENDING SPECIAL EVENTS, AND ORGANIZING INSERVICES. SHE LOVES TEACHING LIFEGUARD CERTIFICATION AND CPR CLASSES. SAM IS ALWAYS LOOKING FOR WAYS TO IMPROVE THE BRICK AQUATICS TEAM AND FACILITY.

FROM THE DIRECTOR'S DESK

Marc D. Marchand Director Department of Recreation and Lifelong Learning Library ▪ Recreation ▪ Parks

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Sincerely, Marc

I P K

Our mission is to make a positive difference in the lives of every person we encounter with everything we do. I’m excited about this year and all that we will accomplish together. The data and pictures in this report are only part of our story. The rest is written in the smiles of the people we serve.

: T R O P E R

I am very proud of the team and what they have accomplished in the past year. It takes an enormous amount of planning, training, brainstorming, problem solving, flexibility, and hard work to reach our goals. The goals and key performance indicators in this report will serve as a guidepost to ensure that we meet and exceed the expectations and vision established by our community, our City Council, both Park and Library Advisory Boards, our City Manager and executive leadership, and our employees who bring their best to the table each and every day. Many of the KPIs in this report are new and will be evaluated over the course of this fiscal year.

Our goal is to provide a complete and accurate account of our operations and to receive guidance and suggestions from all areas of our organization to help us improve and provide services to support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

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October 2017

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DEPARTMENT OF RECREATION & LIFELONG LEARNING

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: T R O P E R

I P K

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05 BURLESON RECREATION CENTER PROGRAM HIGHLIGHTS

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FALL FAR OUT CAMP OUT This western style camp out brought 27 families out to our own Russell Farm. Activities at this event included: fishing, a petting zoo, horseback rides, roping, chuck wagon, dutch oven cooking, environmental education with the Master Naturalists and s’mores around a camp fire while watching Two-bit Pete perform cowboy poetry.

TEEN H.Y.P.E. The purpose of the program is to expand the opportunities that enable, empower and encourage youth to achieve positive growth and development in the community for future success. This program provides opportunities for youth to realize what they are capable of achieving, while making friends and memories along their journey.

GOALS

FINANCIAL

: T R O P E R

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

CUSTOMER SERVICE

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FAST FACTS:

I P K

Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Evaluate 24hr Operations M-Fr NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

74%

23%

3%

0%

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: T R O P E R

I P K

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LIBRARY

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PROGRAM HIGHLIGHTS

TEEN AREA UPDATE Our teen area update is complete! We’ve repainted the teen room, added a graffiti mural and installed all new seating for the teens.

STORYTIME The Burleson Fire Department was our special guest at Storytime on October 11th and 12th. They talked about fire safety and gave everyone a tour of the fire engine.

GOALS CUSTOMER SERVICE Increase Youth Programming Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

POLICIES & PROCEDURES Procedures Manual Update

FAST FACTS:

NUMBER OF EMPLOYEES: 17

ANNUAL BUDGET AMOUNT: $1,220,116

NUMBER OF SPECIAL EVENTS: 6

NUMBER OF PROGRAMS: 80

CIRCULATION: 362,511

EMPLOYEE SATISFACTION:

64%

36%

0%

0%

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KPI REPORT OCTOBER 2017

09 BURLESON UNIVERSITY HIGHLIGHT 7 1 0 2 R E B O T C O

Technology classes through our partnership with Hill College have had an overwhelming demand. Waitlists have already begun for spring classes.

: T R O P E R

GOALS PROFESSIONAL DEVELOPMENT & TRAINING

I P K

Develop leadership training model Implement employee development coaching Implement mentoring program for new supervisors

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71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

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KPI REPORT OCTOBER 2017

11 PARKS & CAPITAL PROJECTS PROJECT HIGHLIGHT Here is a snapshot of Dalan and the contractors looking at dog park plans at the pre-bid onsite meeting.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy nonADA spec section Build Disc Golf Course Construction Dog Park Construction of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South MILES OF PAVED TRAILS: 9.15

ANNUAL BUDGET AMOUNT: $1,484,169 NUMBER OF FACILITIES: 14 MILES OF UNPAVED TRAILS: 2.25

NUMBER OF PARKS: 17

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PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK HIGHLIGHTS

GOALS FINANCIAL

CUSTOMER SERVICE Recommend Closing HC Sports Complex

NUMBER OF GAMES PLAYED: 1,303 NUMBER OF TOURNAMENTS: 12 NUMBER OF YOUTH PLAYERS: 3,492 NUMBER OF ADULT TEAMS: 49

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Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

ANNUAL BUDGET AMOUNT: $818,572

I P K

EFFICIENCY IMPROVEMENTS

FAST FACTS:

: T R O P E R

Increase Tournament Revenue by 20% Increase PPF revenue by 5% Reduce HC Sports Complex Operating Costs

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All Staff Safety Meeting Topics included: Chain saws, lightning, hearing and back safety and prevention.

Semi-Annual Fire Vent a Hood Inspection was conducted at Chisenhall Park facility ($400).

Hosted two track meets - BISD and Holly Cross; prepped track (trail) with box blade & tractor.

Sprayed entire park with Pre-emergent (weed control).

Boys Concession Stand - AC repairs. * New task: Hidden Creek Sports complex - mowed it twice during October, 6 hours each time (or 12 hours total).

POLICIES & PROCEDURES Evaluate Advertising Policy/Plan for Chisenhall

PARKS & CHISENHALL EMPLOYEE SATISFACTION:

DATA WILL BE COLLECTED IN THE FUTURE

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KPI REPORT OCTOBER 2017

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SENIOR CENTER

PROGRAM HIGHLIGHT HALLOWEEN PARTY Seniors enjoy our annual Halloween Party, Costume contest and home made chili lunch. Prizes were awarded for scariest, most original and funniest. All seniors received a participation prize.

GOALS CUSTOMER SERVICE Increase Senior Center Program Attendance by 5%

ANNUAL BUDGET AMOUNT: $168,829

MEALS PROVIDED PER YEAR: 80

NUMBER OF PROGRAMS: 672 SPECIAL EVENTS: 12 PATRON ENTRIES: 36,450

16 RUSSELL FARM ART CENTER PROGRAM HIGHLIGHT Beginner Wood Carving Russell Farm Art Center had it's first Beginner Wood Carving class in October. It was a success!

ANNUAL BUDGET AMOUNT: $144,738

GOALS

NUMBER OF LIVESTOCK: 42

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: DEC. 24, 1877

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VOLUNTEERS & OPERATION REMEMBER 134

LOGGED VOLUNTEER HOURS - LIBRARY

10 134

LOGGED VOLUNTEER HOURS - PARKS

LOGGED VOLUNTEER HOURS - RUSSELL FARM 111

LOGGED VOLUNTEER HOURS -Â SENIOR CENTER

: T R O P E R

TOTAL LOGGED HOURS 10/1/17 - 10/31/17: 398

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LOGGED VOLUNTEER HOURS BRICK

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I P K

There are 1692 engraved bricks in the Plaza that reflect the service of Burleson Veterans, including name, conflict and branch served, with space for up to 3024 bricks in the Plaza

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PRESERVING AND ARCHIVING THE HISTORY OF BURLESON, TEXAS VETERANS

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: T R O P E R

I P K

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APPENDIX: PROGRAM HIGHLIGHTS

THE BRICK AT BOO BASH The BRiCk team taking it back to the 80's at Boo Bash!

THE LIBRARY AT BOO BASH The librarians found plenty of other Ninja Turtles, Robins and Batgirls at Boo Bash on October 29th.