KPI Report December 2017

MONTHLY KPI REPORT: DECEMBER

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

FO ELBAT

CONTENTS

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

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DECEMBER

MEET OUR STAFF

TYLER ROBINSON CUSTOMER SERVICE ATTENDANT TYLER IS ALWAYS WILLING TO HELP THROUGHOUT THE FACILITY, HAS A POSITIVE ATTITUDE, AND GOES ABOVE AND BEYOND FOR MEMBERS AND GUESTS. HE HELPS WITH MINI CAMPS, SPORTIES 4 SHORTIES, AND SPECIAL EVENTS AS WELL.

CHELSEY CULP LIBRARY PROGRAM SPECIALIST CHELSEY RECENTLY GRADUATED WITH HER MASTER’S DEGREE IN LIBRARY SCIENCE AND WAS PROMOTED TO LIBRARY PROGRAM SPECIALIST. SHE IS A HARD WORKER, TEAM PLAYER, AND ESPECIALLY HELPFUL WITH PATRONS. WE APPRECIATE ALL THE WORK SHE DOES TO MAKE SURE OUR TEEN PATRONS HAVE FUN PROGRAMMING.

03

DECEMBER

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

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DECEMBER

DEPARTMENT OF RECREATION & LIFELONG LEARNING

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05 BURLESON RECREATION CENTER

DECEMBER

PROGRAM HIGHLIGHTS

HOLIDAY FRIENDS On December 16th, the BRiCk and Harvest House partnered to offer a program for families that needed support during the Holiday season.

We provided activities for the kids giving the parents an opportunity to acquire toys. The event assisted 150-200 families. The TEEN H.Y.P.E group developed a variety of fun holiday activities for the event.

FLAG FOOTBALL In December the BRiCk hosted an 8 on 8 Flag Football League at Chisenhall Fields. The league consisted of six teams, allotting four spaces for the playoffs, which will take place on January 11. The winning team will be awarded champion shirts, as well as a trophy.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

89%

11%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 4TH QUARTER

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DECEMBER

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LIBRARY PROGRAM HIGHLIGHTS

CHRISTMAS AT THE LIBRARY We had 221 people attend Christmas at the Library on Dec. 2nd.

Families decorated cookies, made Christmas decorations from recycled materials and did a “book walk” together in the children’s area.

POLAR EXPRESS PAJAMA PARTY Due to increased demand, we had to move the Dec. 19th Polar Express Pajama Party to the BRiCk! We had 300 people fill up half of the gym to watch the movie, enjoy cookies and cocoa, and see real live reindeer on a rainy and cold Tuesday evening. Families also donated more than 40 items of warm clothing for Harvest House.

CUSTOMER SERVICE GOALS

STATUS

Increase Youth Programming Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update NUMBER OF EMPLOYEES: 16

FAST FACTS:

PHYSICAL COLLECTION SIZE: 70,528

ANNUAL BUDGET AMOUNT: $1,220,116 NUMBER OF PROGRAMS: 80

NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 25,973

ANNUAL CIRCULATION: 332,017

ANNUAL VISITORS: 132,674

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

44%

56%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 4TH QUARTER

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DECEMBER

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DECEMBER

BURLESON UNIVERSITY

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

10

DECEMBER

11 PARKS & CAPITAL PROJECTS

DECEMBER

PARKS HIGHLIGHT

Park staff spent two weeks cutting down trees, clearing and cleaning brush from the East side of Bailey Lake.

Park staff installed three new picnic tables at the Library.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169 MILES OF PAVED TRAILS: 9.15 NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

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DECEMBER

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK

DECEMBER

HIGHLIGHTS

The Athletic Department helped Parks dismantle the back drop for Santa’s breakfast and haul it back to storage. They also spent two weeks cutting brush, limbs, trees on the East side of Bailey Lake.

They made countless trips hauling brush to the mulch site.

The Athletic Department also installed surveillance camera’s and air curtains over every entry way going into the concession stands and winterized restrooms and drinking fountains. In the month of December we hosted two baseball/softball tournaments.

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

NUMBER OF YOUTH PLAYERS: 3,492 NUMBER OF TOURNAMENTS: 12

NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

14

DECEMBER

15

DECEMBER

SENIOR CENTER

PROGRAM HIGHLIGHT CHRISTMAS CRAFT FAIR The Christmas Craft Fair was a great success with over 70 vendors showcasing their hand made items.

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

16

DECEMBER

RUSSELL FARM ART CENTER

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

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DECEMBER

129 56

VOLUNTEERS & OPERATION REMEMBER LOGGED VOLUNTEER HOURS - LIBRARY

LOGGED VOLUNTEER HOURS BRICK 0

LOGGED VOLUNTEER HOURS - PARKS

88.75 LOGGED VOLUNTEER HOURS - RUSSELL FARM

We hosted several special events for which our volunteers graciously heeded the call: Christmas at the Library Santa’s Breakfast Polar Express Pajama Party Holiday Friends We are so grateful to our volunteers for their generous donation of time and talents. They make our great service to the community even better!

141.75 LOGGED VOLUNTEER HOURS - SENIOR CENTER

TOTAL LOGGED HOURS 12/1/17 - 12/31/17: 415.50

Preserving and Archiving The History of Burleson, Texas Veterans Our most recent improvement coming to Veteran’s Memorial Plaza, is the addition of a bronze plaque, engraved to honor all veterans from WWI to present. One of our community leaders, Texas Health Huguley graciously donated a portion of the cost for creating this beautiful work of art and tribute to American Veterans.

The plaque will be installed soon and will be followed with a dedication ceremony.

ADDITIONAL PHOTOS FROM HOLIDAY FRIENDS AT THE BRICK The Teen H.Y.P.E. group did a fantastic job organizing games and activities for the kids that attended the Holiday Friends event at the BRiCk. These activities ranged from making reindeer food, writing Santa a letter, basketball, and snowman bean bag toss. While the kids had a blast playing games and doing the activities, the parents were able to “shop” for toys that were donated from companies, families, etc. Each family was able to take home two presents for each child.

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APPENDIX: BRICK HIGHLIGHTS

SANTA'S BREAKFAST Santa's Breakfast was a big success. Families came out to enjoy a pancake breakfast, music from the high school bands and choirs, face painting, hot cocoa, crafts, games, a Christmas story, and of course a visit with Santa.

ATHLETIC STAFF Here is an additional picture of the athletic staff making some improvements with surveillance cameras at Chisenhall Fields.

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APPENDIX: PARKS HIGHLIGHTS

PARKS DEPARTMENT To the left are additional pictures of the Bailey Lake clean up along with the new picnic tables installed at the Library. Below are some additional highlights from the Parks Department: Park staff winterized all restrooms and drinking fountains for the big freeze. Playground inspection was completed.

Park employees worked Santa’s breakfast in the morning and worked the Parade and Christmas tree lighting in the evening. The following Monday the Parks Department spent three days taking everything out of the gym from Santa’s breakfast.

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APPENDIX: SENIOR HIGHLIGHTS

SENIOR CHRISTMAS CRAFT FAIR To the left are additional photos from the Christmas Craft Fair.

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APPENDIX: LIBRARY HIGHLIGHTS SPECIAL STORYTIME

We had a special Storytime on Dec. 13th with Christmas music for babies and toddlers.

STORYTIME AT DWELL Where in Burleson is Ms. Becky? On December 16 Ms. Becky went to Dwell Coffee & Biscuits for Storytime.

TEEN UGLY CHRISTMAS SWEATER PARTY

The teens had an Ugly Christmas Sweater Party on Dec. 20th and watched a holiday movie.