KPI Report August 2018

MONTHLY KPIÂ REPORT: AUGUST

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

CONTENTS

TABLE OF

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

02

AUGUST

MEET OUR STAFF DYLAN TIPTON CUSTOMER SERVICE ATTENDANT Dylan Tipton has done a great job transitioning from Kid Zone to Fitness area.

He also works the Men’s Basketball league on Monday nights and is willing to help when called upon. Good Job Dylan!

CAMERON MCCARTY-DENSON LIFEGUARD Cameron received Lifeguard of the Month this month. Cameron is respectful, does what is asked of him without complaint, and works hard to improve in his lifeguard skills each month.

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AUGUST

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

DEPARTMENT OF RECREATION & LIFELONG LEARNING

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AUGUST

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BURLESON RECREATION CENTER PROGRAM HIGHLIGHTS

END OF SUMMER FUN CAMP BRICK DAY Our Summer camp end of the year party was held on August 17th. The kids participated in water rotations including water balloons, slip n slide, volleyball, and a water bounce house. The kids had a great time and were sad to leave us.

COMMIT TO FIT Our Commit to Fit pilot health and wellness program is about half underway. The program has had a great response! Our re-measure was performed in August and several of the participants have seen significant improvements in weight loss, body fat percentage, overall wellness, and nutrition.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS FY 16-17:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

59.4%

31.3%

9.3%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER

06

AUGUST

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LIBRARY

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AUGUST

PROGRAM HIGHLIGHTS

HOMESCHOOL RESOURCE FAIR This month the library hosted a Homeschool Resource Fair.

Homeschool families had the opportunity to talk with different organizations that support or provide services for homeschoolers.

Families also had the opportunity to take back-to-school pictures.

SIMPLE COOKING FOR TEENS Simple Cooking for Teens kicked off this month! 10 teens learned 3 simple recipes that they can replicate at home or use later on in a dorm room at college.

CUSTOMER SERVICE GOALS

STATUS

Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,027

NUMBER OF EMPLOYEES: 17 PHYSICAL COLLECTION SIZE: 69,108 NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,495

ANNUAL CIRCULATION: 331,378

ANNUAL VISITORS: 135,323

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

22.22%

55.56%

22.22%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 3RD QUARTER

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AUGUST

09

BURLESON UNIVERSITY

AUGUST

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

FAST FACTS FY 16 -17: 71

8

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40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

10

AUGUST

11

AUGUST

PARKS & CAPITAL PROJECTS PARKS HIGHLIGHTS

These pictures were taken of the Beautiful Texas Sage Bushes at the Burleson Library by a Park Staff member. The Parks Department was busy repairing irrigation leaks and hand watering trees and shrubs the first half of August. Park Staff stayed very busy mowing the middle half of August through the end of the month due to the significant amount of rain fall. Scott Hartis and Hugo Ramirez attended a work zone safety course on August 29 & 30.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Design/Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169

FAST FACTS FY 16 -17: MILES OF PAVED TRAILS: 9.15

NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

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AUGUST

13

AUGUST

CHISENHALL & HIDDEN CREEK

In the month of August the Athletic Maintenance Department: Hosted zero tournaments due to cancellations.

Hosted the 17th annual cross country meet.

Performed field maintenance on all fields, getting ready for September ball season.

Spent countless hours working on the irrigation system at Bartlett Soccer Complex.

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

FAST FACTS FY 16 -17:

NUMBER OF YOUTH PLAYERS: 3,492

NUMBER OF TOURNAMENTS: 12 NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

14

AUGUST

SENIOR CENTER Seniors enjoy arts and crafts here at the Center. Pictured are our seniors painting flowers and leaves on rocks.

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

16

AUGUST

RUSSELL FARM ART CENTER

FAST FACTS FY 16 -17:

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

17

VOLUNTEERS & OPERATION REMEMBER

AUGUST

170

LOGGED VOLUNTEER HOURS - LIBRARY

83.75 LOGGED VOLUNTEER HOURS - BRICK 0

LOGGED VOLUNTEER HOURS - PARKS

LOGGED VOLUNTEER 143.50 HOURS - RUSSELL FARM 80.75 LOGGED

VOLUNTEER HOURS - SENIOR CENTER

TOTAL LOGGED HOURS 8/1/18 - 8/31/18: 478

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APPENDIX: BRICK HIGHLIGHTS

SUMMER FUN CAMP BRICK DAY

8,000 FACEBOOK LIKES In August, the BRiCk's Facebook Page grew to 8000+ likes! Facebook is one of our key avenues of community engagement. One of our primary goals is to continue to grow this tool to better serve our citizens and the community.

APPENDIX: BRICK HIGHLIGHTS

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WOMEN'S SELF DEFENSE We offer Womens Self Defense once a month that’s free and open to the community! In August, we had eight participants. This program equips participants with life saving techniques in case they are unexpectedly attacked.

SIMPLE COOKING FOR TEENS

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APPENDIX: LIBRARY HIGHLIGHTS

LEARN TO BULLET The Learn to Bullet Journal Class was a big hit! We had 24 people attend Amanda’s first class on the subject. We are planning another for January 9.

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APPENDIX: LIBRARY HIGHLIGHTS

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