JLL Integrated Portfolio Services

Customized portfolio strategy Presented to: Raymond James

Integrated Portfolio Services

www.jll.com

A new way of thinking about your real estate Integrated Portfolio Services (IPS) is designed to help you achieve your ambitions by bringing together a global network of experts, advanced

technology, unrivaled data and insight. We work closely with real estate teams to shape winning strategies. This enables a longer term

and more visionary outlook, even in constantly changing environments.

An integrated approach Most executives know that, while today’s disruptive and uncertain forces are formidable and must be addressed, they will quickly give way to new realities. Instead of dealing with changes as they happen, tomorrow’s successful teams will take a visionary approach and will look

toward the future of work as an agile and adaptable model. That’s why we believe in helping our clients move from individual services to embracing a seamless model that integrates best in class real estate expertise, technology and insights.

Our IPS services align to the five themes that are challenging modern organizations and drivinginnovation in real estate.

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What sets IPS apart?

We understand that successful companies will build a longer-term and visionary outlook for the future. So, it’s critical to be agile while still planning for tomorrow. By integrating your real estate services with one provider, you get a single partner to put you at the forefront of work place trends and to ensure real estate is leveraged to provide your teams with best working environment while reducing cost.

Tech-driven insights

Consultative approach

Continuous expertise

You can get data anywhere. But we give you the tools and expertise you need to put that data into action.

By linking your business goals with our extensive market data, you can literally predict the future, identify where you have a leg up on your competitors and even determine where you should spend money and how. With levers to adjust your strategy and analyze endless scenarios, our benchmarking and analytics technology provides real-time visibility into cost, supply, demand and market trends. This smarter portfolio data helps you to make smarter decisions.

Data without insight is meaningless.

That’s why it’s critical to have a team you can rely on to provide insights on your portfolio strategy when you need it. Our people thrive on solving complex challenges with a fresh perspective. We listen to you and learn your ambitions, then customize our solutions to fit your unique needs. Your success is the only way we measure ours.

When you manage numerous properties in different regions, it’s hard to know where your opportunities are located. Where can you cut costs? Where can you renegotiate? Where does it make the most sense to move in or out? We analyze the complete real estate lifecycle and predict challenges and opportunities beyond each transaction. By applying market insights and industry expertise to your portfolio, you're empowered to make smart real estate decisions, today and tomorrow.

Portfolio Strategy

Lease Administration

Workplace Strategy

A real estate portfolio with an annual spend of approximately

$10M Occupancy Planning

Integrated Portfolio Services

Transaction Management

can achieve an average of

15-20% total occupancy cost savings using JLL’s integrated and strategic approach.*

Consulting

Global Benchmarking

Business Intelligence

* The average savings is based on portfolios of approximately 1M sq. ft. and a 75/25 lease-to-own ratio.

We’re more than brokerage Going beyond the transaction.

Our delivery model is different than traditional brokerage houses or consulting firms because we integrate a full platform of both advisory and implementation services that will save you time, save money, and mitigate risk. We also offer a full range of professional services to accelerate execution and maximize your ROI.

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Client-first culture values teamwork and collaboration, across all service lines of the firm

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Leadership positions in key global markets enhances client service capabilities

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Leading global platform serves the comprehensive needs of corporate clients around the world

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Innovative and competitive solutions by our best-in-class technology and research teams

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Industry-leading strategic consulting brings unique thought leadership to make you more competitive

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Employee productivity, attraction and retention strategies are class leading

Facilities management Project and development services

Energy and sustainability

Capital markets Transaction management Lease administration Occupancy planning Business intelligence

Strategic consulting

Industry knowledge, thought leadership and customer services is our

Regionalized

Domestic

Flexible delivery to meet your needs

10 – 20%

Global

Typically saved compared to prevailing “compelled to act now” model

Transaction management From around the corner to across the globe.

Our flexible delivery model is designed to meet each of our clients’ unique portfolio needs. Through our extensive network of more 300 corporate offices and 4,600 office brokers spanning the globe, our IPS Teams are able to leverage JLL’s strong market presence to identify solutions that help lower real estate costs, minimize the risks associated with controlling fluctuations in occupancy, and create more productive and efficient office environments.

When you choose us as your business partner, you’re getting a single, agile, integrated company with a client-centric approach to real estate and a cutting edge suite of proprietary technology.

Not only can we determine where your real estate portfolio needs to be - we are fully equipped to help you get there!

Our clients see an average of 10-20% in transaction related savings compared to organizations that utilize a traditional “compelled to act now” business model Aggregation & Integration: Data, Business Intelligence and Workplace Strategy provides a standard process to determine individual solutions to satisfy a common corporate goal.

Consistent Methodology: Standardized approach to determine polycentric requirements by integrating new workplace strategies and methods resulting in an evolving “best-of-class” result.

People: Goals and objectives are better defined up front. Integration of that process with the transaction team allow the identification of better opportunities resulting in better solutions.

Expertise: JLL transaction teams work alongside our workplace scientists for leading edge results.

Global Platform: Consistent integrated approach used for each North American or Global Office.

Business intelligence

Portfolio Overview

Creating a competitive advantage.

Tracking all your RE facilitie’s area, expiries, options, costs and rights, etc., is hard enough for any Lease Admin program. And once you have it all entered it continues to change! The need to analyze this data has intensified in recent years with increased pressure to optimize RE performance, deliver operational efficiencies and reduce cost so you can be more competitive in your business. After the cost of employees, real estate is the second biggest annual spend and can impact your employees dramatically. Our IPS Team through the integration of our Business Intelligence Tools and our thought leadership in Employee Productivity provides you with a platform to make meaningful positive changes in your portfolio to support your people so in return, they can achieve your corporate goals.

Lease Timeline

In a survey conducted by Global Corporate Real Estate Trends 52% of CREs identified the lack of effective data and analytics as a top constraint

Portfolio Analytics Tool Our team leverages our Portfolio Analytics Tool (PAT) to combine real time market information and your data to ensure portfolio optimization.

Data and analytics are crucial in meeting the dynamic needs of your business. Our proprietary business intelligence application, PAT, integrates real estate portfolio, occupancy, cost and business data with smart analytics. By combining your portfolio and business data, with best-in-class market research, PAT is an efficient and reliable resource for optimizing portfolio efficiency, flexibility and proactive decision-making.

Mark to Market Analysis

Strategic consulting Answering your toughest questions.

Change is not only constant, it’s continuous. Our team of industryleading consultants help you translate business objectives into actionable real estate strategies to deliver significant, measurable results that ultimately improve business performance: reducing costs and risk, increasing employee productivity, improving talent attraction and retention and enhancing sustainability. Our consulting services can be categorized into the following areas: Our 3-30-300 Calculator provides insight into how you can leverage RE to increase employee productivity, reduce absenteeism and increase attraction and retention. Workplace Utilization IQ provides an X-ray of how you are using your space today so you can better understand how you should better utilize your space tomorrow.

Blackbird flies you around the world looking at solutions without leaving your boardroom table.

JLL has helped their clients reduce absenteeism by up to 25%.

JLL’s 3-30-300 Calculator: The JLL 3-30-300 calculator introduces a unique perspective to real estate decisionmaking, challenging traditional methods of workplace value analysis by demonstrating how investments in healthy, sustainable workplaces offer the most profound opportunity for cost savings.

UtilizationIQ: At the root of every organization, there's someone asking, "are we using our space efficiently?" At JLL we work to provide the best answer to that very question. Organizations who partner with us to solve their utilization challenges typically see the following successful results:Reduce excess costs by understanding the unused capacity at the building, floor, room or desk level Blackbird: Blackbird combines Google Earth with locational client data, up-to-date real estate market intelligence such as availabilities, stacking plans, or comps, as well as public infrastructure and amenities, and displays them in a visually engaging, 3-dimensional, interactive environment.

Occupancy planning A seamless partnership.

Insightful, proactive occupancy planning brings discipline and clarity to the real estate portfolio. The right partner can help ensure your portfolio is aligned with the needs and goals of the business—achieving your vision. Space supply and demand are balanced, risk is appropriately managed, portfolio waste is minimized, opportunities are maximized, and there is agility and flexibility to move quickly on new opportunities.

At the core of our process is the level of support and integration our team brings to you. We understand your goals and can implement ideas efficiently and effectively. We can work in conjunction with your own occupancy planning staff, bringing in up-to-date practices and technology, or serve as your resident team.

Aside from people, real estate is the largest expense an organization carries. Yet most companies average a vacancy rate of 30-40%

Identifying opportunities through

portfolio optimization Implement Develop action plan

Rank opportunities •

Diagnose • • • • • • • •

Excess space Cost/s.f.

Cost/person Above market Small offices Cash positions 3 30 300 assessment Landlords

• • • • • •

Productivity increase potential Improve HVAC, natural light, bldg amenities Improve space utilization Dispose of excess space Reset rents to market Close/consolidate offices Financial restructuring

• • • • • •

Savings potential Required capital/expense Timing Write-offs Responsibilities C-Suite approvals

• • • • • • •

Reconfigure space Solve for the 300 Drive dispositions Leverage lease rights Ensure base building supports employees Negotiate aggressively Report in real time

Our single point-of-contact model ensures an integrated approach, while our scalable resources and deep platform of service lines is able to assist in every phase of the real estate process.

Lease administration Turning data into insight.

Effective lease administration turns data into insight and impact. JLL’s scalable IPS platform supports you with multiple service delivery locally, regionally and globally. From basic lease abstractions and critical dates management to full financial management of landlord invoices and reconciliation audits, our comprehensive knowledge and access to data across the portfolio aids you in making core-businessenhancing strategic real estate decisions.

Only JLL provides lease administration services to implement SOC-1 controls on our system and service delivery. As of December 31, 2016, we had more than 738 lease administration professionals globally, serving 246 clients, managing 133,948 leases and $14.5 billion in rent and related expenses.

Our lease administration team delivered $60.3 million in cost savings and avoidance to JLL clients in 2016 JLL offers three levels of lease administration services, fully supported and serviced by JLL professionals.

Lease Essentials. Cost effective solution to manage essential critical lease data, events and required reporting. This service leverages CoStar’s Core Data technology (but not covered under the annual SOC1 audit program).

Database Management. Management and analysis of a comprehensive portfolio database.

Leverages SOC1 certified service using JLL’s proprietary RED technology.

Financial Management. Database Management PLUS financial reviews and desktop audits.

Monthly rent recommendations or landlord payments.

Comprehensive portfolio solutions Capital Project and development services.

We provide expert management of design, construction and relocation projects delivered through a flexible, global team of on-the-ground professionals. We offer a wide range of experience and expertise to our clients with an emphasis on cost, schedule and the mitigation of risk. Our goal is to provide a solution that fits your business plan - delivered on time, on budget and without surprises.

Capital markets.

Every investment represents a unique need and opportunity.

That’s why we never approach two projects in quite the same way. With a completely customized strategy, we blend creative capital structuring with current market knowledge to get your asset in front of as many buyers as possible. Our integrated team of professionals will achieve your priority capital objectives, structuring the best deals and negotiating the best terms to optimize value. .

Operations Integrated facilities management (IFM).

Our IFM on-demand platform is the world’s most efficient and cost-effective approach to real estate and facilities management. We leverage shared resources, labor and buying power to take our services to a broader range of organizations.

Our core service model leverages a mix of dedicated and shared resources, labor and buying power and applies standard delivery practices and tools to deliver world-class service to our clients.

Energy and sustainability.

Our team understands your challenges and acts your strategic partner in developing a comprehensive sustainability program that aligns with your organization’s objectives for both environmental improvement and dollar savings. This approach analyzes not just how your facilities are built, operated and maintained, but the climate, energy sources and governmental stakeholders where they are located.

80+ offices 142 cities

75+ offices 73 cities 100+ offices 535 cities

JLL is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of over 80,000.

JLL stock is traded on the New York Stock Exchange, and the company’s market cap was $4.6 billion at the end of 2016.

The company has acquired more than 100 companies worldwide since 2005, including 28 strategic acquisitions in 2016, eight of which were in the United States. JLL’s issuer and senior unsecured ratings from both S&P (BBB+) and Moody’s Investors Service (Baa2) are solid investment-grade ratings, reflecting the firm’s consistent financial strength and positioning it for future growth.

JLL achieved record revenue and profitability in 2016 with $5.8 billion in annual gross revenue.

JLL is an industry leader in property and corporate facility management, with a portfolio of 4.4 billion square feet worldwide. In 2016, JLL completed 38,777 transactions for landlord and tenant clients worldwide, representing 826 million square feet of space. The company also completed $145 billion of capital markets transactions for clients worldwide in 2016.

LaSalle Investment Management, a member of the JLL group, is one of the world’s largest and most diverse commercial real estate investment managers, with $59 billion of assets under management at the end of 2016.

For more information, please contact: Doug Hitchcox Executive Vice President JLL Global Real Estate Services Cell: 416.909.2473 doug.hitchcox@am.jll.com

Jeffrey Sinclair Vice President, IPS Account Manager JLL Global Real Estate Services Cell: 416.238.5993 jeffrey.Sinclair@am.jll.com

jll.ca

AboutJLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the third quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of over 80,000. As of September 30, 2017, LaSalle Investment Management had $59.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit ir.jll.com.

Š2017 Jones Lang LaSalle IP, Inc. All rights reserved. All information contained herein is from sources deemed reliable; however, no representation or warranty is made to the accuracy thereof.