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STEPHAN BABY INDEX
TRADE INFORMATION
1013 Veterans Dr., Lewisburg, TN 37091 Phone: 800-359-2917
Dealer Policy:
• Quoted prices in the catalog are wholesale and are subject to change without notice.
• We require a completed credit application to process all orders.
• Upon receipt of the application, all references will be contacted with the intent of establishing an open account.
• The minimum wholesale order requirement is $150.00.
Payment Options:
• Net 30, VISA, MasterCard, Discover or American Express are accepted.
• Orders under $250.00 require a credit or debit card payment.
• All orders are subject to the approval of the credit department.
• Accounts that are past due will be assessed a 1.8% per month service charge (21.6% on an annual basis) until account is current.
Shipping:
• Actual shipping and handling charges will be billed on each shipment.
• Your credit card will not be charged until your items are shipped.
• Next Day Air and Second Day Air orders placed by 5:00 PM EST will ship the same day.
• All shipments will be sent F.O.B. Lewisburg, TN.
• A drop ship charge of $3.75 per shipment will apply to all orders shipped directly to your customers.
Order Confirmation:
We provide order confirmation via email of all shipped orders that have an email address on file.
Se Habla Español:
Si usted desea hacer su pedido en español, pida que uno de nuestros agentes que habla español lo atienda.
Guarantee:
All of our products are selected with care to meet our own high-quality standards. If any purchase ever fails to meet your expectations, please return it for a prompt refund or exchange. Satisfaction guaranteed or your money back.
Customer Service:
• All products can be viewed online at stephanbaby.cb-gift.com
• If you would prefer to speak to a Customer Service Representative, please call 1-800-359-2917 Monday through Friday, 9:00 AM to 6:00 PM EST, or email us at info@cb-gift.com.
Returning Products:
• To ensure proper credit to your account, enclose a copy of the invoice in the box with the returned item and indicate your reason for the return. All items must be free of price tags or markings.
• Return items to: Stephan Baby ATTN: Returns
1013 Veterans Dr. Lewisburg, TN 37091
• All shortages must be reported to Customer Service within 7 days after receipt. Defective or damaged merchandise must be reported to Customer Service within 15 days.
• Returns on clearance items will not be accepted or credited to your account.
Showroom Locations and Rep. Firms:
• ATLANTA | AmericasMart | Building 2 | Gib Carson Floor 13 | Suite 1319
• DALLAS | Dallas Market Center | Next Generation Floor 1 | Suite 1028
• LAS VEGAS | World Market Center | Just Got 2 Have It Suite C-1012
• CANADA | Design Home Gift & Paper Inc. | 7580 Bath Rd. Mississauga, ON | L4T 1L2
Holiday 2023
