Hotelier & Hospitality Design - September 2021

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September 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design THINK DESIGN THINK HOMAPAL


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Think Design Think Hom Deralam Laminates Ltd started as a family business in the Northwest of England and now operate from multiple UK sites meaning that the customer can benefit from a flexible and unrivalled nationwide distribution service. Deralam have a close relationship with all their supply partners, ensuring that they continue to add the latest innovative materials and designs to a constantly expanding portfolio. Stocking over 10000 product lines,

You can be sure that Deralam st solution to suit your latest design p together with the highest leve commitment and customer service. able to supply the correct produ extremely tight deadlines has seen De forge close relationships with companies in the shop fitting industr their products are used in the stor some of the most prestigious names i street retail.

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Keen to stay ahead of the market, Deralam have sole UK distribution rights for Homapal©, that specialise in laminates of various finishes including real metal surfaces, this leaves an almost unlimited scope for creativity and customisation; meaning that this product has a multitude of applications and finds its way into cruise ships, bars, restaurants, nightclubs and high street retail stores, in fact, any vertical surface that needs to be enhanced.

Over the years, hardly any other material has proven its worth in interior design to the extent in which the laminate has done. Looks, feel and function are combined to get the interplay of elements into all-embracing spatial concepts in a way that could not be more natural. Deralam is the Architects, ideal choice for manufacturers and retailers alike.

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Imaginative worlds for little minds to create and explore.

Extra Revenue for Every Business Simple add on sale to keep little ones occupied 12 A5 Cards to Colour 12 Quality Colouring Pencils 18 Delightful Characters Colour Play and explore


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Unit 16, Seven Acres Business Park, Newbourne Road, Martlesham, IP12 4PS

Contents September 2021

Contact Us Dan Draper

Publication Manager 01843 570940

Jodie Little




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Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

13/09/2019 15:45

Relax, recline and dine at Hilton Rijeka Costabella Beach Resort and Spa

Hilton debuts premium resort hotel on Croatia’s Adriatic coast

H Hotelier & Hospitality Design

ilton is celebrating the opening of Hilton Rijeka Costabella Beach Resort and Spa on Croatia’s Adriatic coast. Hilton’s latest world-class leisure resort is located between the charming town of Opatija and the vibrant city of Rijeka, surrounded by soaring mountains and cobalt-blue waters. The hotel enjoys one of Croatia’s best beach front locations, with 200 meters of private beach with mooring spots.


The hotel features 132 rooms and 62 villas and suites, ranging from superior doubles to three-bedroom duplex apartments all with sea views and most with spacious terraces. The resort boasts the first eforea spa and health club in Croatia where guests can indulge in the ultimate world of wellness, with 3,700 sqm of facilities ranging from Finnish saunas and hydrothermal pools to a Himalayan salt room. Guests can also keep up with their fitness regimes during their stay at the hotel’s state-ofthe-art 24-hour fitness centre. With six restaurants and bars the hotel offers rooftop finedining at Nebo Restaurant and Lounge from Croatia’s youngest ever Michelin-starred chef, Deni Srdoč, who secured his first Michelin star at the age of just 27. This vibrant dining destination blends the unique flavours of Croatia with panoramic views over the Adriatic.

“We’re excited to open another stunning property in Croatia that will appeal to a whole range of guests seeking a calm retreat on the Adriatic coast”, said David Kelly, Hilton’s Senior Vice President, Continental Europe. “Croatia’s prominence as an international leisure destination is growing and we’re looking forward to welcoming guests at Hilton Rijeka Costabella Beach Resort and Spa, one of nearly 40 new openings planned this year in Europe.”

“Hilton Rijeka Costabella is a standout property and a fantastic addition to our global resorts portfolio,” said Gary Steffen, global brand head, Hilton Hotels & Resorts. “The hotel’s stylish and locally-inspired design, combining upscale accommodations and premium amenities, along with extensive culinary offerings and a commitment to purposeful service will create truly memorable experiences for each and every guest we welcome.” In addition to the hotel highlights, guests visiting Hilton Rijeka Costabella can travel with peace of mind from check-in to check-out with Hilton’s CleanStay programme. New standards include a Hilton CleanStay Room Seal to indicate that a room has not been accessed since being thoroughly cleaned and disinfected, increased frequency of cleaning of all public areas, and flexible housekeeping options. The hotel is part of Hilton Honors, the award-winning guest-loyalty programme for Hilton’s 18 distinct hotel brands. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits including a flexible payment slider that allows members to choose nearly any combination of Points and money to book a stay, exclusive member discounts, free standard Wi-Fi and access to the Hilton Honors mobile app. Nightly room rates start from €159 with breakfast or €229 on a half-board basis or Hilton Honors members can redeem Points using the Points Explorer tool.

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Guests can also enjoy dishes celebrating local ingredients at The Kitchen and Jedro Beach Restaurant and for those endless summer days, Sunce Pool Lounge Bar is an ideal location for sundowners whilst admiring spectacular sunsets behind Učka to the relaxing sounds of lounge music.


Consultancy roles will inspire postCovid economic recovery in hospitality With hospitality opening up all over the world, the hotel industry’s recovery and employment opportunities are accelerating. Anyone considering a career in hotel management will inevitably be aware of roles in head office, as general manager or in individual departments such as marketing or finance. However, there is also a whole world out there in terms of jobs which many young people starting out in education may not have considered because they are not as visible.

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These roles, mainly on the consultancy side, include international hotel development and asset management, real estate investment, and investment strategies and financing. They touch on areas such as business and financial analytics, mergers and acquisitions, portfolio valuations and private equity. In my experience as program director of the MSc in Real Estate, Finance and Hotel Development at Glion Institute of Higher Education, based in London, once students know about these different opportunities it is a real eye-opener for them.


Entering the world of hotel consultancy can be tricky, but with support from a world-leading hospitality school such as Glion and with the right skillset and personality, there really are some fantastic career pathways for students right from the point of graduation. It is these pathways that we emphasise through the MSc. At Glion, our recent alumni have gone into positions at Altus Group (analyst), CBRE Global Investment Partners (investment analyst), Xenium Advisors (associate finance advisory) and Zoku Hotels (finance administrator). Xenium’s Vasilis Papadis, who did an internship at E&Y Strategy & Transactions, recently told me: “What I liked the most about the program was the integration of Excel in the assignments, which has proved very beneficial in my work, as I often come across modelling problems and tasks in the context of hotel valuation as part of my role. The implementation of theory through Excel surely is one of the unique selling points of the Master’s and made my transition to the real world easier”. Our internships, in fact, really are a productive route to gaining employment in a variety of sectors, including consultancy roles.

Having worked for 16 years as VP International Hotel Development Planning at Marriot International, and previously as an associate at HVS in London and with a short-term stint in Singapore, I can only testify to the importance of these consultancy roles which will support the post-Covid economic recovery for hospitality. Through my time in industry I have seen so many real life examples of how these roles add enormous value to the sector. That is why I spend a lot of my time advising all our MSc students on career opportunities, as well as being a personal tutor specifically to real estate students. Jobs are out there, and consultancies will always scan the market and pick up talent. More awareness is needed of these opportunities – but if you want to experience something different, a different working environment and to be challenged in a different way, this can be for you. For prospective students considering our program, there is no other specialist hospitality degree with these key elements of the investment and asset management world, and it is exclusive to Glion’s London campus. They will acquire the tools to make real estate investment decisions, build a certified real estate analyst skillset as well as receive a STR Analytics Certificate, a HVS Hotel Valuation Certificate, an Argus Software Development Certificate and a Bloomberg Market Concepts Certificate. We provide students with access to industry experts – not traditional Professors or lecturers – and a genuine connection with the real world which opens the doors to the world of real estate finance and hotel development. Now, with hospitality opening up and bouncing back, indicators such as the share price of Marriott International rocketing in recent weeks suggest there is growing positivity. In fact, in the first half of 2021 alone, the stocks of the major hotel groups have all recovered and outgrown the indexes and organisations are investing massively in new offerings. This is therefore the perfect time to be considering a career in hotel development, investment and asset management. Nicole Philips is Director of the MSc in Real Estate, Finance and Hotel Development at Glion Institute of Higher Education


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ethven is welcoming the Government’s proposal to help households use water more effectively as part of its commitment to water sustainability. The Government’s 25-Year Environment Plan, outlined by Environment Secretary George Eustice, includes placing mandatory water efficiency labels on products as well as new regulations that will see 110 litres of personal daily water consumption as a standard in all new homes. In line with the new guidelines, the Government will encourage local authorities to adopt the new optional minimum building standard for water consumption in all new builds where there is a clear local need, such as in water stressed areas. In addition, they will work to develop a roadmap that supports new developments and existing properties to achieve greater water efficiency.

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There are concerns that the UK will experience severe water shortages and water-stressed regions in the next 20 years due to climate change and population growth. As a result, the Environment Agency is urging everyone to reduce their daily water usage by 40 litres or more. Statistics suggest that each individual uses around 56 litres of water in the bathroom every day but taking simple measures can help households and businesses conserve water and money.


Martin Walker, CEO for Methven, the leading designer and manufacturer of premium showers and taps, reflects on how its new Specification Range is supporting its goal of helping Britain achieve the highest standards in water efficiency: “The announcement of the new regulation by the Environment Secretary shows the importance of working together to protect the UK water’s supply. “As long term members of the European Water Label Scheme, we are committed to supporting the introduction of mandatory labelling of water efficient products. Whilst our recently launched Specification Range is supporting designers, architects, specifiers and developers to

consider how they can achieve a higher level of water sustainability through the specification of tapware and showering systems that deliver the highest possible standards of energy and water efficiency.” According to Waterwise, baths and showers are accountable for the highest levels of water usage throughout the home. The average showerhead uses around 12 litres of water per minute, whilst power showers use up to 15 litres per minute. As the average shower is 10 minutes, power showers use 150 litres of water per time, a figure that is significantly higher than the government’s current 125 litres per person, per day limit. Martin continued: “Achieving this goal shouldn’t have to mean a compromise on the overall showering experience. The new range supports professionals through the consideration of budget and aesthetics whilst complying with part G water efficiency specification requirements to provide the highest standards in showering performance using our innovative and patented technologies.” The latest offering in Methven’s Specification Range consists of a choice of stylish taps, in contemporary designs, that deliver 4 to 6 litres per minute and showers with a flow rate of up to 8 litres per minute, to future-proof homes by reducing water and energy usage. For further information please visit: uk or tweet us at @MethvenUK.

Winvic Awards £1.2M Contract to Offsite Solutions to Supply Bathroom Pods for New Luxury Business Hotel in Milton Keynes Offsite Solutions, the UK’s leading bathroom pod manufacturer, was awarded a £1.2m contract by Winvic to supply 238 bathroom pods for a new 4* plus corporate hotel in the centre of Milton Keynes.


he 4* plus hotel for the independent British hoteliers, Hotel La Tour, will have state-of-theart conference facilities, and a 14th floor sky top bar, restaurant and roof terrace with panoramic views. The scheme is designed by PHP Architects and due for completion in 2022. All the bathroom pods are floorless to minimise floor build-up. Each steel-framed pod has a feature wall tiled from a colour palette of different shades of grey according to the hotel room type. Showers have larger trays with a defined square wet area, a circle overhead rain shower, handheld wand shower, and full-height glass shower screen.

The pods have now been installed using a cantilever deck as each floor of the 50m high hotel tower was constructed. According to Mark Stuart, Managing Director of Hotel La Tour, “We wanted a high degree of consistency for the bathrooms across the hotel in both quality and detailing to ensure they are exactly as specified. This is much easier to achieve with a pod solution.” “Bathroom pods also gave us the opportunity to review a finished shower room before production started. We visited the Offsite Solutions factory a number of times as part of the collaborative design development process. Being able to experience the look and feel of the bathrooms at first hand was extremely valuable. It allowed us to check the finishes, detailing, quality and position of the fittings with our customers in mind – such as the precise height of mirrors, basins and shower controls.” “This will be a 4* plus business hotel, so we wanted a contemporary feel throughout. It is also really important the design detailing of the bathrooms reflects our typical customer, for example, with more spacious showers.” Russell Sullivan, Project Manager at main contractor Winvic, said, “Using a manufacturing approach for the fitting out of the bathrooms allows us to achieve a higher and more consistent standard of quality which can be difficult to realise with multiple trades and operatives working on site. During the Covid19 pandemic, it was

even more important to reduce the number of people needed on site, particularly when working in such confined spaces as bathrooms. Offsite manufacturing helped us to do this.” The steel and concrete structure for the hotel has a split tower form with a striking stainless steel, mirror finish to the façade. A 30m diameter stainless steel circle to the east elevation will be illuminated with bespoke lighting at night to provide a gateway sign to the city centre. This latest hotel project follows Offsite Solutions’ successful completion of bathroom pod projects for Zeal Hotels’ Ibis Plaza in Bridgwater, Somerset and Llanerch Vineyard Hotel near Cardiff. Steel-framed bathroom pods are well suited to the premium hotel sector allowing developers to create exceptional aesthetics with porcelain tiling, high-quality finishes and fittings, and uncompromising design flexibility with all the benefits of standardisation. Offsite Solutions offers the UK’s largest range of pods to suit many different building types and applications. Other pod solutions include robust and low maintenance GRP composite shower pods for hotels, student accommodation and build-to-rent schemes. These now have a host of enhanced design options for strong aesthetics whilst allowing developers to achieve their budgetary aspirations and reduce maintenance costs. For further information, visit, call 01278 780807 or email

Hotelier & Hospitality Design

Other features of the contemporary shower rooms include a square wall mirror with halo back lighting, and a round vessel-style countertop basin on a floating vanity shelf with an integrated black towel rail underneath.


Release the Rhythm From locked down to starting up. Where words fail music can speak. Whether you’re turning your passion into a product or your creation into a career, your start up business is about more than just a vision, it’s about your venture! It’s about creating an atmosphere that feels welcoming, developing a brand that people recognise and creating an experience your customers will remember. Playing music can be an important part of this and can help create an environment that both your customers and staff enjoy. It can help to enhance the atmosphere, define your brand and can be highly beneficial to both your business and your workforce. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers in your new venture.

Make a mark up on your start up with TheMusicLicence.

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Miele sets a new standard in laundry care with its new Benchmark series The perfect balance of high performance and efficiency, new generation Benchmark range helps hotel managers save on costs


he professional division of Miele has today announced the launch of its new generation Benchmark series, designed to be gentle to the environment while still delivering high performance. The washer and dryer range strikes the perfect balance between costefficiency and premium results, helping hotel managers exceed guest laundry expectations on a daily basis without compromise.

Washing consumption values are as low as 7.2 litres per kg of laundry for the Performance and 5.9 litres per kg of laundry for the Performance Plus, achieved through functions such as the EcoSpeed drum rhythm. This is a reduction of up to one litre per kg compared to its predecessor. Users can also expect short cycle times for maximum efficiency. A 12kg laundry

load, for example, can be thoroughly washed and left with only 44% residual moisture in 42 minutes. The Performance and Performance Plus dryer range equally excels, with an upgraded AirRecycling Flex System – a feature which uses heat energy efficiently by redirecting air circulation back into the drum. Intelligently adjusting to onsite conditions, this helps save time while the machine is still cold and preserves energy when at operating temperatures. For spot-on-drying, the PerfectDry system continuously records residual moisture levels in the load, meaning the drying process ends when results are perfect. To ensure hotel managers can meet the most demanding challenges, programmes can be adapted to individual user and business requirements. Operators can select from a range of programmes or select from a tailor-made washer or dryer solution to match the garment being laundered e.g., specialist uniform, delicate fabrics, bedding, and towels etc. Thermal and Chemothermal disinfection programmes are also available to ensure hygiene compliance, preventing the spread of infection. For simple and initiative operation, new Miele M Touch Pro controls have been installed, making the new generation Benchmark series easy to use for any user. This includes a

full colour touch screen display that is clearly structured and well arranged, ‘ShowMeHow’ sequences to assist operators and multiple language selections. And, with hygiene top priority for hotels, controls have been built to respond to touch even with gloves on. Simon Venni, Country Sales Manager, GB&IE at Miele Professional said: “Our new generation of Benchmark washers and dryers has been designed to not only offer excellent levels of flexibility for hotels but also to deliver maximum efficiency enabling a greater return on investment. We have installed an exciting range of features that can not only meet the needs of a busy laundry but to also ensures each appliance is equipped for years to come - it’s future-proof. “Aside from the efficiencies the new Benchmark series will bring, each model has been built with hygiene in mind. From the touch screen display to the programmes offered, users can be reassured that they are protecting themselves, staff and guests from the spread of harmful viruses and bacteria”. The new generation Benchmark range meets the highest requirement of quality and durability, in keeping with Miele’s fundamental values. All washing machines are built to last for 30,000 operating hours and all dryers are tested to 40,000 cycles.

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With sustainable efficiency at its core, the new Benchmark series can accommodate a washer load capacity ranging from 12-20kg and a drying load capacity between 14kg44kg ensuring maximum laundry throughput. Innovative technology is instilled throughout each model, including powerful, frequencycontrolled asynchronous motors which promise smooth cycles at high speeds as well as Miele’s patented honeycomb drum 2.0 for optimum laundry care. This, combined with low consumption values, saves both time and energy, while also keeping overall laundry costs low.


Increase the footfall in your establishment with a striking, commercial grade shading solution. With an extensive product range, Indigo Awnings offer practical, quality solutions for any outdoor area to combat the great British weather, all at a very competitive price. Providing unrivalled and professional expert advice from concept through to completion with all installations completed by our expert fitting teams.

INDIGO AWNINGS OFFER: // GIANT PARASOLS // FIXED STRUCTURES // COMMERCIAL AWNINGS // SCREENING // LIGHTING ACCESSORIES // HEATING ACCESSORIES Invest in an outdoor space to increase your profit, all year round By creating usable all year round spaces from under-utilised areas, businesses can increase their capability dramatically as well as improving their kerb or garden appeal. Put simply, an investment in outdoor space is the equivalent to creating money from fresh air.

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uture Farm; Latin America’s first food tech company to develop and produce plantbased meat, continues to disrupt the UKs meat industry as it reveals the newly elevated 2030 Future Farm range.

Farm range comes at the start of a new era in the company and the plant-based market with new technology that will allow us to continually ‘update’ all our products, making them better for people and our planet.”

With the taste of meat, but better, the new range is indistinguishable to that of its animal origin, and consists of the; Future Burger 2030, Future Mince 2030 and Future Meatball 2030. Each product has been ‘updated’ and uniquely developed to fall in line with the United Nations Sustainable 2030 Development Goals, of which steps are critical to shifting the world onto a sustainable and resilient path.

The team at Future Farm has developed the 2030 Future Farm range using revolutionary technology, with each product created specifically to correspond to Goal 12 and Goal 15 of the United Nations 2030 Sustainable Development Goals. This means the products need to ensure sustainable consumption and production patterns, and protect, restore and promote sustainable use of terrestrial ecosystems, sustainably manage forests, combat desertification, and halt and reverse land degradation and halt biodiversity loss.

The 2030 Future Farm range has been ‘updated’ with a unique mix of natural extracts to ensure a lighter flavor; with Canola oil and coconut fat for added nutritious benefits; and, with the use of technology, the coconut fat soaks into the Future Burger to give it a juicier, oozier, meatier taste than ever before. The Future Burger is also the first product in the range to perfectly emulate rare, medium and well done cooking points. By ‘upgrading’ its products, Future Farm has also considerably reduced the fat and calorie content per serving, and has one of the lowest sodium servings in the plantbased category, globally. The 2030 Future Farm range is the brand’s healthiest range yet. In its fight for biodiversity and against the destruction of the rainforest, the brand demands high environmental standards from its suppliers, with each needing to be able to state that its produce is both GMO and deforestation free. Marcos Leta, Founder and CEO of Future Farm said “As a food company who uses technology, we are continually reinventing and looking to improve in terms of taste, sustainability, and healthiness. We know how indispensable these pillars are to consumers, as well as for ourselves. The 2030 Future

To support this journey, Future Farm have also aligned their packaging, updating to a “planet earth” green which will be visible across the whole 2030 Future Farm range, launching in July. Leta continues “If we all meet the UN Sustainable 2030 Development Goals, we will be the first generation to eradicate extreme poverty and save future generations from climate changes’ worst adverse effects. We don’t need another planet, so let’s save Mars for vacations, and heal our utopia on planet Earth.” The 2030 Future Farm range will be available from July 2021 online via the Sainsbury’s website, and at over 400 stores across the country. •

Future Burger 2030 - 230g, £3.90

Future Meatball 2030 - 250g, £3.90

Future Mince 2030 - 250g, £3.80

For more information visit

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Future Farm Raise The Steaks In The Plant Based Game

Future Farm launches 2030 meatless meat in line with the United Nations Sustainable 2030 Development Goals with ‘meat’ emulating rare, medium and well done


Hospitality bosses must adapt to capture best talent post-pandemic usinesses in the hospitality sector must adapt if they are to win the post-pandemic talent war. The Office for National Statistics said there were 862,000 jobs on offer between April and June, 77,500 higher than the first three months of 2020. Demand was greatest in sectors including hospitality, retailing, hospitality and logistics, something that is being exacerbated by the growing number of people having to self-isolate after being pinged. Lorna Davidson, CEO of Redwigwam, the UK’s leading flexible working company, said the events of the last 18 months had dramatically altered the kind of work many people are looking for. Workers are now looking for a greater mix of flexibility, higher pay, more perks and better rights. Lorna said: “A combination of Covid-19 and Brexit means that there are fewer European Union workers available in the UK for many roles in hospitality that they would have traditionally filled.

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“The hospitality industry is under huge pressure as it moves to opening up fully again after the seismic events of the last 18 months.


“The recruitment challenge is being further intensified because of the vast number of people being pinged and having to self-isolate. “We are telling employers they need to adapt to ensure they have the best chance of capturing the people they need. “Businesses also have to meet the greater expectations that workers have for their working lives.

“They have to be willing to negotiate on everything in order to get the right staff including paying more, offering flexible work, greater perks and benefits and travel to and from work. They also have to be willing to pay a premium to people working unsociable hours. “We are seeing people leaving jobs in hospitality where they aren’t happy with the management style. Employers need to take a close look at their managers and their skill sets and training because people won’t put up with a bad manager any longer. “Some workers are being drawn to the logistics and warehousing sector and away from hospitality because they often pay better.” Redwigwam has its own bespoke AI-powered staffing platform to match its database of over 150,000 flexible workers with its 4,500 registered businesses. The intuitive on-demand and pay-as-you-go platform matches workers to jobs in their local area that require the skills they have, and workers can book whichever jobs they wish. All its workers are vetted and validated for their right to work in the UK. Redwigwam pays workers quickly and is the only business in the UK to offer payment within 24 hours. Redwigwam works with some of the biggest bluechip companies in the UK, including Coca-Cola, Argos, Sodexo, Land Rover, Tesco and Kellogg’s.

Fire up your future and reunite with the hospitality sector this September Professionals across the hospitality industry will be coming together once again this September (27th – 29th) as The Restaurant Show, featuring Catering Equipment Expo, returns to Olympia London with a remit of helping the industry come back stronger than ever. The flagship event for the restaurant industry, this year’s event will be a chance for everyone to celebrate its longevity and resilience as well as look ahead to the future by connecting with like-minded individuals and experiencing all the latest innovations. Hundreds of products are expected to light up the show floor as exhibitors from the worlds of food, drink, tableware, technology and equipment make their long-awaited return to live events. Visitors can expect a wealth of inspiration and innovation as exhibitors showcase their latest launches and game-changing services. Big name exhibitors preparing for the show include Compass Group, Churchill China, OpenTable, Il Gelato di Ariela and UberEats alongside: Innovators of wine and champagne preservation, Bermar (Stand GH29) will be showcasing their specialised technology which allows hoteliers and restauranteurs to ‘reseal’ bottles of still and sparkling wine, extending their lifespan from hours to three weeks.

Hotelier & Hospitality Design

Masters in intelligent design, Dawnvale (Stand GD20) has spent years fitting out award-winning bars and restaurants. With the popularity of experiential sites hitting an all-time high pre-Covid, the demand for beautiful and exciting spaces is expected to rise again.


The taste for global cuisines is showing no signs of slowing down and, no doubt spurred on by the Olympics, Japanese food is proving ever popular. Nihon Shokken (Stand GK61) specialises in blended seasonings and sauces spreading the taste of authentic Japanese cuisine around the world.

SumUp are the software gurus behind Goodtill (Stand GD21), providers of iPad POS solutions. Offering an interactive interface, stock management and external integrations (including Xero and Deliveroo), by improving service, Goodtill is revolutionising the customer experience.

programme as industry heads tackle business-critical issues. Pick the brains of the experts by putting your questions to them directly and hearing their advice on the problems you need the answers to. No stone will be left unturned as hand-picked panels address the most important topics of 2021 and beyond.

The Freedown Food Company (Stand GE11) imports exceptional meats from around the world, including Japanese Wagyu. With provenance and sustainability now growing concerns for customers, offering quality cuts from trustworthy sources has never been more important.

Andrew Reed, Managing Director – Wine & Exhibitions, William Reed says: “The Restaurant Show has always brought the biggest and most exciting players in our industry together and in 2021 that’s no different. Whether you’re an operator out for the latest innovations, a budding chef looking for all the latest trends or a stakeholder with questions about the industry’s future, there’s something here for everyone.

With the trend for BBQ showing no signs of slowing down, Globaltic (Stand GJ30) will be promoting their natural birch lumpwood charcoal which is both sustainably harvested and of restaurant quality. The buzz of the show floor, with a fantastic range of exhibitors showcasing their latest and greatest products, will be complemented by a stellar line-up of free-to-attend live talks and events on the BigHospitality Live stage. From technology to future trends, industry experts will be debating and discussing the most pressing issues of the day backed by the latest insight from Lumina Intelligence. Expect a discussion around the climate crisis and how restaurants can implement practices that benefit both the planet and the bottom line in ‘The Great Reset: How Restaurants can build back with sustainability at the heart’. Brexit, the skills shortage and futureproofing against unexpected crises such as the Coronavirus pandemic will be recurring themes throughout the live

“If the last 18 months have proved anything, it’s the resilience of this industry and the wonderful people in it that make it such a rewarding place to work. It’s such a privilege to be able to return to live events at last, build and foster new and existing relationships and look towards a positive future for everyone.” The Restaurant Show, featuring Catering Equipment Expo is supported by BigHospitality, Morning Advertiser and Lumina Intelligence, allowing the award-winning team at William Reed to harness the best industry knowledge and expertise to continue The Restaurant Show’s legacy as the destination for insight, innovation and inspiration. Visitors to The Restaurant Show can find out more and register for their free badge now via the website:





Focus On: Hotel Lighting


o Plismy, Lighting Designer at Gong, has had the pleasure of designing lights for hotels worldwide and has built a strong reputation for herself and her company within the international decorating community. She shares her thoughts on how to achieve a beautiful hotel lighting scheme that will work on both a practical and stylish level. “Hotels are all about customer experience and lighting can really affect our mood so it is vital to spend the time to get it right” advises Jo. “A lighting scheme for a hotel requires many different types of light, some will be used to create the overall atmosphere, others will provide a functional level of general light and additional lights may be used for specific activities such as reading or closeup tasks like shaving or applying makeup. This means a design will usually involve the full lighting spectrum of floor and wall lights, ceiling pendants or chandeliers and table lamps too.

Where size in concerned Jo suggests, “My advice is to not be afraid to go big and bold with your lighting. Contrary to popular belief, oversized lights or lamps look fabulous in smaller rooms, as well as in larger spaces. I often advise my clients to see their lighting choices as pieces of art. Bold designs, tactile textiles and sculptural shapes will provide interest to an interior design scheme, even when the light is turned off.” A good example of this can be seen in The Gallivant Hotel in East Sussex. Interior Designer, Sigrid Cragoe, specified the Benitier Silk Ceiling Lamp to make a beautiful feature in the hotel lounge area and measuring an impressive 90cm in diameter it really draws the eye. Jo Plismy works with architects, interior designers, hotels, restaurants and decoration shops throughout the world. Passionate about timeless designs, combined with high quality materials and expert craftsmanship, Gong’s focus is style with atmosphere. Custom orders are accepted. Gong, 020 3808 4303,

Hotelier & Hospitality Design

Jo continues, “It’s important to consider your surroundings when thinking about all aspects of interior design and this includes the lighting too. Consider the amount of natural light in the room and how it changes throughout the day. Lighting is great for creating a certain atmosphere and in a hotel restaurant for example, you may wish to create a very different feel

for the breakfast and lunchtime sittings as opposed to the evening service. Of course, having dimmers can help with this.”


Atlantis Hotel, Dubai

Inspiring Young People to Solve the Hospitality Staff Shortage, Jennifer Johansson, CEO Placed App

We too, in the hospitality sector, have faced stifling challenges to get our businesses through Covid19 restrictions and sadly for many, staff shortages as we unlock. As hospitality talent attraction specialists, the team at Placed App has the privilege of matchmaking go-getting job seekers, including school leavers, with hospitality vacancies. We also help the hospitality industry to grow the number of ambitious young people applying for these opportunities. This requires a change in the perception of hospitality roles.

In a recent survey carried out by Placed App, almost 60% of job seekers believed there is a “stigma” attached to hospitality work. The reasons cited included pay, prospects and hours. To change the narrative we showcase career opportunities, not just job vacancies. We see much greater engagement from young people who are excited by the prospects of apprenticeships, training on the job, mentorships, up-skilling and fast-track to management schemes. For those who don’t want to go to university or didn’t get the results they hoped for, a route to achieve career success creates an infectious buzz with Placed App users. 19-year-old Georgia Inwood’s story is a great example. Georgia is a management apprentice at Pizza

Hut restaurants, having already succeeded as a kitchen team member. “It’s a whole different experience getting out there and working. It will build your confidence, it will give you the qualification, you’ll also earn money as well as learning.” Charlotte Hewston, apprenticeship manager at Greene King agrees, “Within a few years, you could take that route of apprenticeships and you can be running your own multi-million pound site with employees working alongside you. So there’s real opportunity to grow and develop with us.” These stories inspire the growing number of hospitality job applications at Placed App.

Hotelier & Hospitality Design


he summer release of A-level results is an emotional day in the UK, but with the additional challenges of Covid19 restrictions, young people have even more reason to celebrate their achievements this year.


Redesigning Hospitality to Thrive in a Post-Covid World


he COVID-19 pandemic has had an unprecedented effect on the hospitality industry, which has arguably borne the brunt of the trading difficulties and economic measures to this point. Looking ahead, this hard-hit industry has been given a once-in-a-lifetime chance to embrace the opportunities that lie ahead and evolve to meet the changing market landscape. Industville offer a huge range of stylish lighting solutions and their expert team have a vast amount of experience working on commercial projects from small coffee shops to large hotels. Looking at lighting design as part of the bigger picture, they understand that interiors play a vital role in improving the customer experience and that lighting is an important consideration within this. With many factors to consider, Marketa Rypacek, Managing Director at Industville Ltd, shares her expert advice;

Hotelier & Hospitality Design

Enticing Customers Back


Not only are businesses facing economic challenges, but psychological ones too. Marketa comments “We must all now adapt to new guidelines, standards and values which have and will continue to influence our social behaviour, and hence our behaviour as consumers.” One of the most significant changes is in terms of priority – a survey by McKinsey in June found that, in the UK, dining in a restaurant was one of the least-popular activities in the short term for consumers. However, there are also some positive shifts in consumer behaviour due to the pandemic that offer the hospitality industry tremendous opportunities. Studies have found that consumer loyalty has been eroded, as

customers seek to find businesses that align with their beliefs. These include: • Care: 18% of UK customers have chosen a new business because of how it cares for the safety of its employees (McKinsey). • Local: 52% of business leaders are expecting increased consumer support for local businesses (CGA). • Sustainable: 33% of consumers say the sustainable sourcing of ingredients is more important to them now than it was pre-lockdown (CGA). What hospitality customers want and expect has notably shifted in the wake of this ‘new normal’. As a result, it is not enough for hospitality businesses to simply open their doors and expect business as usual. Restaurants, hotels, cafes, clubs and so on, must embrace the opportunities that lie ahead and adapt their practices to satisfy these new customer requirements.

Embrace the Hard Reset The coronavirus pandemic has made hospitality businesses rethink their processes and proposition.

Rethinking Hospitality Design for the Modern Consumer Whilst it can be tempting to try and keep as high a capacity as is possible, customers and staff must feel safe and protected at all times. Otherwise, people will not want to enter. Marketa advises “The measures businesses have taken need to be clearly visible and explained to facilitate this return to trading.” Looking beyond safety, hospitality companies must reconsider their customer experience in light of recent changes. Marketa adds “At Industville, we understand just how much the interior of a hospitality business contributes to the customer experience, which is now more important than ever. The post-COVID, modern consumer expects the businesses they interact with to stand for something they believe in, whether it’s supporting the local community by using local suppliers for example, or perhaps committing to a company ethos of reducing environmental impact. Showcasing those company values through your interior is vitally important, especially when trying to entice consumers back to your location.” Hospitality companies must install confidence with social distancing measures and safety guidelines whilst creating a hospitable environment in which customers can relax and enjoy each other’s company once more. From the moment guests walk through your door to the reception or entrance, they begin to notice various aspects that contribute towards shaping their all-important first impression; therefore, your choice of lighting can significantly affect the way they view your establishment. Marketa advises “The key here is to maintain the brand concept of your hotel, bar or restaurant. Lighting should be used to create a luxurious and welcoming feel, resulting in a place your customers will want to spend time in and return to. To achieve this, lighting should be approached in a layered manner. This ensures all the architectural and design features of the room are highlighted, from ceiling to floor. Embrace the

whole range of lighting sources available from pendant lights, recessed lights and chandeliers, to track lighting, lamps and spot lighting. I advise customers to vary the lighting in a room to create little pockets and pools of light. Accent lighting can then be used to highlight a piece of artwork, plants or architectural features in the room. At Industville, our exclusive finishes are available in an array of lighting options, making it easy to mix and match different lights to create a layered yet coordinated scheme throughout your space.” Your lighting should reflect your brand story and hence you will want to use lighting made from the highest quality materials. Not only will this enhance the overall atmosphere, it can improve perceptions of your brand, giving it individual flair. Marketa explains “At Industville all of our lights are handcrafted from quality materials such as pure brass or copper. Investing in quality also means the lights will last longer and with energy consumption levels likely to be high in hotels, bars and restaurants, this is something to bear in mind. Industville bulbs utilise eco-friendly, cost-effective LED technology making them both practical and stylish.”

Hotelier & Hospitality Design

Marketa adds “The hospitality industry has been forced to press the hard reset button, and consequently has been given the opportunity to start over. It’s a chance for companies to make fundamental changes to how they run their business and I truly believe what’s just as important, is how these changes are represented when it comes to the new customer experience.” Marketa continues “At the most basic level, layouts need to be reimagined in the wake of new restrictions and requirements. Social distancing must be workable for your location, both in terms of customers or guests and employees.”


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GOJO IndustriesEurope Ltd joins Disneyland® Paris as its hand sanitiser partner. Skin health and hygiene specialist, GOJO Industries-Europe Ltd, is proud to be contributing to the enhanced health and safety at Disneyland Paris. The two companies have agreed a long-term partnership, in which PURELL® becomes the official hand sanitiser across the resort for daily use by guests and cast members.

Since the first reopening of Disneyland Paris in 2020, almost 2,000 PURELL hand sanitising dispensers and stands have been installed, helping to protect guests and enabling them to enjoy the magic of Disney with additional peace of mind. Dermatologically tested, PURELL Advanced Hygienic Hand Rub’s scientifically advanced formulation has been proven to maintain skin health, whilst killing 99.99% of the most common germs that may be harmful. Many PURELL products provided at the resort are manufactured locally, at GOJO Industries-Europe Ltd facility in Croissy-Beaubourg, 20 kilometres away from Disneyland Paris. Erik Zimmer, General Manager of GOJO Industries-Europe, comments, ‘Our alliance is a perfect match – after all, experiencing the magic of Disneyland involves ensuring staff and visitors are safe and happy.’ ‘Protective and pleasant to use, PURELL products have been trusted for decades to care for skin and eliminate germs safely and effectively.’

‘We are proud to supply a quality product, which enables everyone at Disneyland Paris to have fun with confidence.’ ‘All of us at Disneyland Paris are excited to see our guests back at the resort soon,’ said Laure Albouy, Vice President for Business Strategy and Integration at Disneyland Paris. ‘The health and safety of our Cast Members and Guests remain our top priority, and our decision to make PURELL hand-sanitisers widely available throughout our resort is an integral part of this continued commitment.’ The addition of PURELL hand sanitisers is one of the numerous measures Disneyland Paris has taken to promote health and safety, including a limited number of entries to its Parks each day to ensure physical distancing and enhanced cleaning measures. All visitors aged 6 years and over, Cast Members and service providers are also required to wear a mask. For more information, call +44 (0)1908 588444, email or visit

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