Hotelier & Hospitality Design - February 2022

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February 2022: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

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Contents February 2022

Contact Us Dan Draper

Publication Manager 01843 570940

Jodie Little




REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

13/09/2019 15:45

Industry News

Introducing AirPower by hansgrohe

Gavin Roberts joins Tudor Farmhouse as Head Chef Tudor Farmhouse, a boutique hotel in Gloucestershire’s Forest of Dean, has appointed Gavin Roberts as its new Head Chef. The hotel, which was originally a 13th century working farm, is now a restaurant with rooms in the village of Clearwell. The restaurant boasts three AA Red Stars and two AA rosettes for Culinary Excellence and a Notable Wine Award.

A Hotelier & Hospitality Design

irPower is a unique shower experience, by hansgrohe, that is all about combining the practical needs to meet modern traveller demands, such as reducing water consumption, with stylish indulgence…


Bathroom brand hansgrohe, which recognises water is a valuable resource, has put extensive time and research into establishing AirPower technology to help reduce water consumption. The innovative technology enriches each water droplet with air, to produce plump droplets creating a velvety touch on the skin. When using the shower, air is sucked in through the spray disc that stirs up the water. Enriched with fresh air, the droplets are noticeably lighter, creating more enjoyable showers whilst helping save both water and energy. The AirPower feature can be found in an extensive range of

Roberts, who is originally from south Wales, has spent 12 years working as a professional chef, most recently as sous chef under David Kelman at Cowley Manor near Cheltenham. hansgrohe products including collections Raindance, Vernis, Vivenis and Croma, through basin taps, overhead and hand showers and shower systems. When incorporated in the basin taps, the technology encourages them to work reliably by adding volume to every droplet of water whilst noticeably reducing splashing. The soft water droplets make for a pleasurable washing experience, whether that’s washing hands, washing hair or caring for children’s sensitive skin. hansgrohe has prioritised developing innovative solutions for kitchens and bathrooms that combine intelligent functionality, outstanding design, and enduring quality. The AirPower joins the range of design led, energy saving solutions that are now an integral part to contemporary design requirements. For more information please click here.

Over his career he has worked in several Michelin starred establishments including Auberge du Lac in Hertfordshire and Whatley Manor in Gloucestershire.

Industry News He will now head up a five-strong brigade specialising in seasonal British cuisine made using quality locally-sourced ingredients. Roberts commented: “It’s fair to say I’m obsessed with food and working on the constant evolution of my dishes bringing simple fresh ingredients together to deliver complex flavour. “The Tudor Farmhouse has already got a first class reputation for food and I’m enjoying injecting new energy as Head Chef and putting my own mark on the menus. “We are truly blessed by our location in the heart of the Forest of Dean and on the edge of the Wye Valley with so many incredible local suppliers.” Colin Fell, proprietor of the establishment, added: “It’s really exciting to have Gavin Roberts on board and we are already receiving some brilliant comments for his food.

The 40 cover restaurant is open for lunch, afternoon tea and dinner daily.

Palé Hall joins Pride of Britain Hotels Luxury Welsh property Palé Hall located on the edge of Snowdonia National Park has joined the Pride of Britain Hotels collection. Palé Hall is a five AA Red Star country house retreat sat on a 50acre estate. It was originally built in 1871 as the private home of Sir Henry Robertson, who set up most of the steam railway infrastructure in Wales. The hotel offers 18 bedrooms in the main house, including two in turrets, and an additional four garden suites. Three dining venues comprise the Henry Robertson Dining Room (overseen by head chef Gareth Stevenson), The Huntsman Bar & Bistro, and The Venetian.

Other facilities include a library lounge, badminton and croquet lawn, full or half-day guided fly fishing sessions, e-bike hire, and a resident donkey and Shetland ponies. Debbie Cappadona, general manager at Palé Hall Hotel, said: “We are delighted to have been accepted into Pride of Britain Hotels’ prestigious hotel collection.” Kalindi Juneja, chief executive of Pride of Britain Hotels, said: “Palé Hall is a wonderful addition to Pride of Britain Hotels. We are delighted to welcome such a notable property as our fourth Welsh member.” Pride of Britain Hotels is a collection of properties across the British Isles. The group has partnered with NOW which aims to promote sustainability within the travel and hospitality industries.

Hotelier & Hospitality Design

“Working with him and his passion for natural flavour we are really going to take our local food focus to the next level for both our hotel guests and local diners and we are already planning out some exciting new ingredients to be grown in the kitchen garden for the spring.”



Potential customers for a hotel will base much of their decision on the quality of the photographs that represent your hotel on its website. You want your business to stand out in the right way, with a clear and concise visual identity that presents a consistent look. People pay more attention to visuals when browsing, and you need to make the best impression as quickly as possible. Look at the photographs that currently represent your hotel - do they encourage people to book immediately, or will they be left second-guessing their initial impressions?

Photographs showcase the benefits of booking with your hotel

Driving online bookings

With complete control over the way your business is presented to online customers, you can showcase it in the best possible way. Prospects will be dazzled by the incidental features you have to offer if they are presented in the right way. And quality photos can effectively relay why it is better to stay with you than the competition.

Photographs play a fundamental role in prospective guests' judgments about your hotel, so people are far more likely to make a booking if they like your photographs. Over 60% of all travel bookings are made online, and if your booking process is slow or your photography looks amateur and unappealing, potential guests will simply move on.

The following elements should be highlighted in your photographs: Guest rooms - the rooms that customers will love must look clean and inviting. Food & beverage - No matter whether you offer classic pub style food or have a Michelin star awarded outlet on-site, updated food photography is a must. Potential diners won’t be able to judge your offerings if an empty restaurant photo is presented. To be honest, a well-written menu would not do the trick either. Most people are visual and appealing photographs needed to make that booking in your restaurant. Amenities - if you have pools, hot tubs, gyms, spas or even just private parking, your amenities and conveniences are an important part of your appeal. Recreation space - showcase the surrounding area for your prospects to highlight natural beauty, as well as local events and attractions that your locality offers. Meetings and events spaces - to attract meeting bookers and conference organisers, not only your empty spaces but bespoke setups and event food should be highlighted. Show your very best and not an empty meeting room. Lifestyle photographs - Spice up the empty spaces: add people, kids, dogs to the photographs and bring them into life!

To create OTA listings that really compete, you need quality photographs. So even if you neglect your own website in an attempt to boost bookings through agencies, you will have the same problem if the images you showcase are not on-par with the competition. Photos truly drive online bookings, so yours need to be stellar.

Viktor Kery | Hotel Photographer +44(0) 77321 41 339

Industry News

Gilberts helps create the right ambience at the Metquarter Whether wanting American chicken and burgers to the delicacy of Asian cuisine, visitors to Liverpool’s newest and biggest food hall- GPO at Liverpool’s Metquarter- will be assured of a great atmosphere, thanks to the local air movement specialist with an international reputation, Gilberts.

The strategy has been designed and installed by JD Engineering M&E contractor to the brief from development management company Queensberry and restauranteurs The Milestone Group. The open plan 11,000 sq ft food hall with exposed building services limited available space into which to install the ventilation to ensure compliance with the diverse mix of needs.To balance ventilation, extraction and odour control requirements within the space constraints, JD Engineering proposed flat oval ducting to run the length of the retail area, with Gilberts GHV double deflection grilles strategically positioned along the sides. Adjustable blade dampers, fixed horizontally to the front and vertically to the rear of the grilles circulate the conditioned air. The design delivers 70% free ventilation area, deflecting incoming air vertically and horizontally to optimise rapid mixing and entrainment without draughts. The separate dishwash area is addressed via Gilberts GECA removeable core eggcrate grille. The WCs are served by Gilberts’ GX extract valves specifically designed for removing stale air from washrooms.

Explained a spokesperson for JD Engineering, “Having 12 kitchens on one area, all providing very different styles of cuisine, was a challenge for the ventilation, to ensure the dining experience was pleasurable and not diluted by an influx of potentially conflicting aromas from other areas. The constraint in ceiling height added a further dimension to address. Gilberts’ grilles matched the requirements in terms of the requisite throw and air distribution we needed, and provided the quality and appearance requirements.” Matt Bigland, Founder and Director at The Milestone Group, added, “GPO will be a hub for Liverpool’s emerging food scene and will

showcase the best in up-and-coming food and drink talent in the heart of Liverpool. It was critical therefore that we got the internal atmosphere right, and the ventilation has been a crucial component in creating a vibrant environment for diners.” Founded 55 years ago, Gilberts is Britain’s leading independent air movement specialist, and is unique in its ability to develop components. Be it ‘mainstream’ or bespoke - entirely in-house, from initial design through tooling, production, testing and supply, at its 85,000 ft2 manufacturing facility. Its state of the art test centre, designed and built inhouse, is one of the most technically advanced in the country.

Hotelier & Hospitality Design

Double deflection grilles from the Blackpool-based ventilation manufacturer have been fixed into the distinctive oval ducting running the length of the main food hall in the Metquarter. The grilles ensure a consistent flow of fresh air without draughts nor transfer of aromas from one zone to another from the 12 independent kitchens in the converted former General Post Office.


Exodus of 25-40 year-olds puts emphasis on younger workers

The Rebuilding Hospitality: The Changing Shape of the UK Workforce report reveals that nearly a quarter of a million workers aged 25-40 (Millennials) are estimated to have left the industry between December 2019 and October 2021. This has accelerated a trend of replacing these workers with under 25s (Gen Z) and the need for training and development to address lost knowledge and management capability. Conducted by independent economist Shashi Karunanethy, the research analysed 1,528,542 shifts from Deputy’s rostering systems worked by more than 14,000 UK hospitality workers in the past 22 months. Examining bars & pubs, accommodation, cafes & coffee shops, fast food & takeaways, and restaurants – it reveals a significant shift in industry staffing. The proportion of Millennials working in the sector has declined from 49% to 42%, equating to a loss of around 210,000 workers. At the same time, the proportion of workers from Gen Z has risen by 5%, which equates to around 150,000 workers. On the transition, Shashi Karunanethy, said: “Half a year since Covid restrictions began to ease, hospitality employment levels are still well below pre-pandemic levels. They’ve lost a huge proportion of their workforce and are more reliant on young staff than ever before. “Looking at the Millennial age group, it’s understandable that some of those with young families and with more bills to pay may have moved into roles that flourished during lockdowns, such

with a staff of industry veterans, let alone new starters. Upskilling the next generation of staff will be vital to longterm success.”

According to the report, the exodus of those aged 25 to 40 and growth in those 24 and under could be seen across:

• Focus on aptitude and attitude rather than experience when recruiting - Bringing young people into the workforce is crucial for a successful recovery to take place. There are over half a million unemployed or under-employed young people (16-24) in the UK.

• Fast food & takeaways (Gen Z grew from 26% to 38% of the workforce, Millennials declined from 51% to 43%) • Bars & pubs (Gen Z grew from 31% to 35%, Millennials declined from 51% to 48%) • Accommodation (Gen Z grew from 26% to 29%, Millennials declined from 45% to 41% • Cafes & coffee shops (Gen Z grew from 31% to 33%, Millennials declined from 55% to 50%) David Kelly, General Manager for EMEA at Deputy added: “In the long term, the surge in young people joining the industry is really good news for the future. However, right now, it’s a particularly testing time for business owners and managers who are already grappling with supply-chain disruption, utility cost inflation, VAT rises to come in April, caps on business relief rates, and staff shortages. Many business owners are having to vary their opening hours in line with staff availability. Managing that process is a huge challenge, even

The report highlights a number of considerations and recommendations for hospitality businesses to help them navigate the new hospitality landscape:

• Offer more flexibility / familyfriendly working patterns - There is a major opportunity to employ and promote experienced workers through the provision of more flexible and predictable working hours. Forward thinking employers have an opportunity to offer a range of working patterns such as ‘some time’, ‘part time’, ‘full time’ and ‘any time’ to appeal to a variety of potential workers. • Use technology to automate some tasks - Allow staff to focus on delivering great customer experience by using technologies like online booking, automated check-in and check-out, ordering and payment apps and self-serve kiosks. Streamline customer booking, ordering and payment and automate mundane staff management such as building a rota, tracking time and error free payroll. By implementing these technologies forward thinking hospitality businesses can focus scarce staff resources on delivering the best customer experience. • A reason to be optimistic Accommodation and food is forecast to be the largest contributor of future jobs in the UK over the next 5 years. The industry is projected to support over 180,000 new jobs over the next 5 years or a quarter of total new jobs by 2024.

Hotelier & Hospitality Design

The changing shape of the hospitality workforce has been revealed in new research from workforce management app, Deputy.

as supermarket work and delivery driving. We also lost a huge number of Millennial workers who originated from outside of the UK, due to the timing of Covid and Brexit. Many of them worked in the restaurant, hotel and pub sectors in the UK and they simply haven’t returned since the Covid restrictions eased.”


Dettol® Pro Solutions partners with UKHospitality to help build confidence in hygiene and aid sector recovery post-COVID Reckitt’s Dettol Pro Solutions - Dettol’s business-to-business offering - has announced it is partnering with the UK’s leading hospitality trade association, UKHospitality (UKH), in a bid to restore consumer confidence in the hospitality sector in the wake of the pandemic.


ettol Pro Solutions aims to help educate and inform businesses on advanced disinfection protocols that will help renew consumer confidence. The newly launched offering will provide hygiene product delivery and training to businesses, and has already partnered in the UK with Hilton hotels, British Airways and Avis Budget Group. The partnership with UKH will see Dettol Pro Solutions leveraging sciencebased research and thought leadership to support awareness, training and education around hygiene standards for businesses, as well as product delivery and cleaning guidelines. The partnership comes as the hospitality sector - hit hard by COVID-19 restrictions - begins to welcome consumers to its venues to celebrate the Christmas period, after a rocky festive trading period in 2020. With a 23% forecasted profit increase across the industry by 2022[1], it is anticipated that this year’s Christmas trading period will be more crucial than ever in helping to revive the sector. Fears around germs and increased hygiene expectations from consumers 78% of people[2] are ‘concerned’ about germs while away from home - can be allayed by the brand positioning of Dettol, with 72% of people[3] indicating that they are more confident to be in public places where Dettol partnership is in place.

Hotelier & Hospitality Design

Kate Nicholls, chief executive at UKHospitality, commented: “Dettol is a well-recognised brand, and as such we welcome this partnership with Dettol Pro Solutions to help rebuild and bolster confidence across the industry and, crucially, consumers. We look forward to collaborating and helping both businesses and their customers to feel safer in leisure spaces through this key trading period and moving into 2022 - with practical guidance, actionable insights, and physical products that can help protect hospitality environments of all types.” Dr. Lisa Ackerley, director of medical and scientific engagement, hygiene in research and development at Reckitt Global Business Solutions, explained: “I have long collaborated with UKH on


food safety and hygiene issues and am thrilled to now be lending my expertise on behalf of Dettol Pro Solutions to drive education on targeted hygiene. I’m excited to continue my work with UKH, supporting guidance and education and driving positive change for businesses and patrons in the sector through a science-led approach to hygiene.” Jonathan Weiss, commercial director at Reckitt Global Business Solutions, added: “The pandemic has been particularly hard for the hospitality industry, so we’re very pleased to partner with the leading representatives[4] of a sector that employs over 3.2m people to deliver our effective protocols, extending our expertise in breaking the chain of infection to the UK’s unified voice for hospitality. Dettol Pro Solutions offers science-based disinfectant and training protocols tailored to our partners’ businesses to ensure they have a specific solution for hygiene targeting their environment, staff and customers - and so we hope equipping UKH with our insight and recommendations will help restore confidence for consumers as they begin to fully re-engage with coffee shops, hotels, restaurants and more.”

Dettol Pro Solutions has launched in the UK implementing its expertise across four key areas: tailored training and hygiene protocols for businesses; creating effective products that help to kill bacteria and enveloped viruses; innovative global logistics and servicing; and leveraging Dettol’s brand power to help businesses clearly communicate the steps they’re taking to help make their spaces cleaner. Shortly after its launch in the market, it was announced that the brand was the official hygiene partner of UN climate change summit COP26 - implementing protocols and procedures that helped to keep over 25,000 delegates hygienically clean UKHospitality represents nearly 800 operator companies across the hospitality industry and organises a range of events throughout the year, giving the partner the opportunity to network with a wide audience. Dettol Pro Solutions will be present at the UKH Christmas lunch on 14 December - attended by 1,200 representatives - as the official hygiene partner, providing hand sanitiser and hygiene guidance to help create a protected environment.



Upon first entering the majestic reception at the Pan Pacific hotel, guests are immediately greeted by a large-scale mural depicting an enchanting setting, starring a greyhound and a parrot engaging in a philosophical conversation with other animals. “The Sweet Adventure” - explains Deborah Moss - “refers to a passage of text by William Shakespeare from Henry V, but more recently popularized by Sherlock Holmes – ‘The game’s afoot Watson! The three main animals, a greyhound, a parrot and a lemur, are intent in solving a philosophical puzzle that leads to the discovery of the civility of comprehension that is possible between like-minded soul mates”. The captivating visuals of the ground floor continue at the hotel’s Ginger Lily Bar, home of a second Moss and Lam mural. This one depicts

an expressionistic storm that pays homage to the turbulent nature of the marine paintings of another British icon, J.M.W. Turner. The natural phenomena beloved by the artist – air, water, wind- are recreated with a variety of nuances of shimmering colors emblemizing lightness and a dramatic sensuality. At just 500 meters from the legendary Piccadilly Circus, Moss and Lam continues its visual storytelling at The Londoner, crafting a surreal experience in the lobby and adjacent areas. Sculptures and models reminiscent of De Chirico’s metaphysical architectures adorn

the hotel reception, luring guests to enter an imaginary world engulfed in mysticism. Bust sculptures fill the shelves of the hotel bar, giving a classical era feel to all visitors, like divine archeological rarities bringing us into a dreamy dimension. Always keen on using a mix of contrasting shapes and materials, Moss and Lam concludes its surrealist journey upstairs, in the whiskey room. Here individual sculptures of hands and eyes are bound together, alluding to the thematic symbolic bond between the sensorial experience of touch and vision. Shimmering pearls and crystals in the shape of eyebrows contour the arch of the eyes, highlighting their shape emphasizing their function as the main instrument for gaze and observation. The result is a hypnotic interactive experience where the boundaries between real and surreal are obfuscated, leading the viewer to step into a familiar yet surreal world where hospitality becomes a hymn to a new joie de vivre and an antidote to unpredictable times.

Hotelier & Hospitality Design

enown on a global scale for its signature whimsical installations, MOSS AND LAM debuts two Englandbased projects for acclaimed interior design firm Yabu Pushelberg. Founded in 1987 by Deborah Moss and her late husband Edward Lam, the Canadian custom art studio pays tribute to English culture as they combine poetry with magic, enhancing London’s Pan Pacific and The Londoner hotels’ ultramodern interiors through a series of unique murals and sculptures.


Dentons Europe launches Franchise Advisory offering Dentons Europe has launched a new Franchise Advisory offering, which combines legal advice and business consulting services to help clients develop and implement a best-inclass franchise strategy. The new offering builds on Dentons’ strength as a leading global legal adviser in franchise law, which represents more than 400 franchise systems in over 80 countries worldwide. Babette Märzheuser-Wood has been appointed to lead the new Franchise Advisory business as Managing Director. She leads Dentons’ Franchise group, where she has gained transactional experience in more than 100 countries. She advises on franchise, distribution, agency and concession agreements and IP-driven joint ventures. She also advises clients on the strategic use of licensing strategies, using both traditional and innovative structures for international expansion. Chambers Global 2021 has ranked her as a Band 1 Global Market Leader in Franchising. “It can be difficult identifying advisors who truly understand the international franchise business model, and many of our clients have come to us asking if we can help them not just with legal advice, but with wider consulting advice to help them develop and execute their franchise strategy,” said Babette Märzheuser-Wood. “Dentons Franchise Advisory fills this gap in the market, leveraging the wealth of market data and insights, which our team has accumulated while working with many of the world’s leading franchisers.”

The Franchise Advisory business will draw on a team of best-in-class franchise advisors based in key markets such as the US, Canada, UK, Germany, France, Australia and South Africa. Tomasz Dąbrowski, CEO of Dentons Europe, commented, “The launch of our Franchise Advisory offering is part of our strategy to provide clients with comprehensive solutions in and beyond the law.” For more information about Dentons Franchise Advisory, please visit the website at or download the brochure here.


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Shipley table and bench set all uk manufactured - any height, size, finish AVAILABLE (shown above)

industrial furniture Eden Furniture has a great range of commercial quality industrial, rustic, urban furniture. All ranges are UK manufactured giving flexibility on size, style and finish. Tanalised timber sections for all-weather resistance and powder coated steel frames for long lasting strength. In addition to the above ranges, instead of using tanalised timber we can use Recycled Non Wood Sections which are virtually maintenance free. All made from 100% recycled plastic, making them extremely durable and weather resistant. Ranges Shown - Truro, Harrogate, Helston and Shipley

Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.

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Groupe GM and Nuxe expand their line of Rêve de Miel® amenities Groupe GM, an international leader in amenities, is renewing its hotel line from internationally renowned French brand NUXE.


elebrating their active collaboration since 2013, this specially tailored amenity range will be made available worldwide thanks to Groupe GM’s extensive distribution network. The line, called Rêve de Miel®, is composed of products subtly enriched and scented with honey. This range with its delicate and honeyed fragrance is perfectly suited to all skin types. This collection comes as a standard line and a special edition and covers a wide range of amenities. The amber-coloured standard line is available in 40 ml recycled plastic bottles. It consists of a face and body cleansing gel, shampoo, conditioner, body lotion, and hair and body cleansing gel. These products are also available in large 300 ml Ecopump sizes, alongside a hand wash gel. A 20 g bar of face and body soap completes this standard line.

Hotelier & Hospitality Design

The Ecopump is not the only large size available in the new hotel line:


our standard line will incorporate our new 400 ml Ecofill. These two dispensers are made from recycled plastic. The light-coloured special edition is available as 50 ml tubes made from sugar cane residue. It consists of a face and body cleansing gel, shampoo, conditioner, and body lotion. It is also available in the large Ecopump size for the hand wash gel, conditioner, body lotion, and hair and body cleansing gel. In addition to a 20 g bar of face and body soap, this special edition incorporates a 40 g massage soap. With its eco-designed products and the large size options, the amenities in the new NUXE hotel line are fully compliant with Groupe GM’s Care About Earth programme. With this programme, Groupe GM is committed to developing sustainable products and to reducing its environmental impact. In accordance with Groupe GM’s environmental commitment and the Nuxe cosmetic charter, the Rêve

de Miel® amenities are free from parabens, silicones, mineral oils, and colourants. The Rêve de Miel® range can be completed with miniature 10 ml bottles of Huile Prodigieuse and Huile Prodigieuse Or, two of Nuxe’s bestselling, certified vegan products. Laurent Marchand, CEO of Groupe GM commented, “We are delighted to be partnering with Nuxe, a pioneering cosmetics brand that combines nature with well-being and beauty and shares Groupe GM’s commitment to the environment. This collection of amenities is consistent with our Care About Earth programme and we believe that it is ideally suited to guests’ needs. We look forward to launching this new amenity line in hotels worldwide.” Discover all the brands offered by Groupe GM at: – or alternatively contact your local distributor contact for the United Kingdom: Mrs Stephanie Ibbotson at + 44 1372 362 533.

POWERHOUSE FITNESS YOUR HOME & COMMERCIAL FITNESS EQUIPMENT PARTNER Powerhouse Fitness, as part of the Sport-Tiedje Group is the largest fitness equipment retailer in Europe.


ith retail stores across the UK, our dedicated sales teams can cater for all your specific needs and requirements, with an unrivalled brand portfolio that includes; Life Fitness, WaterRower, NordicTrack, ProForm, Taurus, cardiostrong, BodyMax, Bowflex, Schwinn, NOHrD and BodyCraft plus many more!

With previous clients that include; Heineken, Holiday Inn, Nuffield Health, NHS Glasgow & Clyde, Hilton Hotels, Crowne Plaza Hotels & Resorts and Glasgow Kelvin College, our commercial sales experts are well-placed to take your business to the next level! Our services include:

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Dedicated account management On-site visits nationwide Complimentary gym design, planning and 3D visuals provided Leading after-care and aftersales support Price promises and finance payment plans Expert installation service

CHAT – Speak with our team to give us an idea of what you’re looking for,

what your expectations are and the budget you have in mind. CREATE – We’ll visit your site and build a digital 3D model of how your gym will look, utilising the space as best as possible for maximum performance. COMPLETE – Once you’re happy with your new unique gym, your equipment will be delivered and expertly installed to your satisfaction! Fiona, Sales Manager said: “At Powerhouse Fitness we aim to provide every commercial customer, big or small with a bespoke solution. Our objective is to ensure complete customer satisfaction and value for money. We have in-house experts in layout & design, financial planning, service

& maintenance and customer care, all who offer an exceptional level of customer service. By creating 3D models for our customers to view, working together we can ensure that your space is reaching it’s full potential with the equipment that’s needed. Our Taurus equipment is becoming ever more popular across the country, from schools to hotels and private gyms however it’s your choice to pick whichever brands and products you wish, and it’s our job to accommodate your needs!” To find out more visit – commercial or contact our sales team directly by calling 0141 876 3976 or emailing

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We have full UK exclusivity of the Taurus commercial range that includes: exercise bikes, air bikes, treadmills, ellipticals, rowers, racks, benches, cable machines, single station strength machines dumbbells and more, guaranteeing your gym provides the best possible kit and workout experience to your clients and customers.


Can Workwear Promote Unity and Equality in the Workplace? By Susanne Malim of Jermyn Street Design


orkwear follows a long history. The Victorian era was defined by boiler suits and aprons. During the 20th century, male professionals sported a classic suit and tie look, while dresses and skirts were a staple look for women. Later, fashion really did come through the workplace with the iconic Chanel suit and the jeans and denim jacket trend. Today, different sectors demand tailored uniforms, which are gender-neutral, casual, and a snug fit. Workwear has the power to foster unity and equality in the workplace because it offers safety, boosts employee productivity, and promotes your brand. We explore how workwear can enhance team spirit and minimise peer judgement. Team spirit leads the way Team spirit is key to any flourishing business. It creates an efficient workflow, the right representation of the brand, and a sense of community. When applying for a job, candidates are often asked to describe a situation where they have worked in a team.

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A top priority for employers is teamwork. As such, they are looking at ways to cultivate team spirit and increase productivity. One such tool is unified clothing. A uniform can bolster the sense of belonging within an organisation. This is evident in the way an employee


communicates the brand message to customers and stakeholders. Sports teams are a great example of how team spirit feeds into their overall success. The team members all wear the same uniform to differentiate themselves from their competitors. A team uniform also helps the players to orient themselves within the game. Not only that, but their unity is so contagious that fans are ready to show their own support and appreciation for the team. They do this by spending money on branded team clothing.

With that, employers are compelled to address gender inequality issues and come up with solutions. This can be done by providing gender-neutral workwear, allowing free choice of items rather than having gender-specific items, or by ensuring that workwear is designed to fit across all genders. Industries that require personal protective equipment (PPE) are already making leaps towards being more gender inclusive, with fits, lengths, and product choices to accommodate the different shapes and sizes of the wearers, rather than the traditional “UNISEX” male fit.

Similarly, workwear fosters a connection between employees. This is especially relevant for bigger and franchise organisations where it’s difficult for all employees to bond.

Until recently, workwear options for women have been either very limited or downsized male PPE. Now, manufacturers are introducing more PPE which is specifically designed for women.

One prime example is delivery drivers. Since they’re not bound to one workplace, they often remain in the shadows. But, their delivery driver uniform makes them easily recognisable anywhere. This can stimulate communication amongst employees and turn them into proud brand ambassadors.

Ann Dowdeswell, Sales and Marketing Director at Jermyn Street Design, a global specialist in corporate clothing, commented: “Workwear is an integral part of a company’s ethos. It not only promotes team spirit and unity but can also position the employer as an equality and diversity advocate. In traditionally male-dominated sectors, such as construction, logistics, or engineering, a well-designed uniform can be a demonstrable means to help encourage diversity. These businesses will be at the forefront in the next few years. They will be attracting the best talent and expanding their community of dedicated employees.”

Equality and inclusivity at the forefront In this day and age, equality at the workplace is of extreme importance. A uniform is vital in the efforts to reinforce this. Unified clothing brings people to the same level regardless of their position, gender, or race. Sadly, gender inequality is yet another issue that is in dire need of being addressed. We tend to think that it’s been buried in the past, but that’s not the case. The “trolley-dolly culture”, for example, still exists at airline companies. A report by GMB Union shows that female air hostesses are expected to wear lipstick, make-up, and high heels by their employers. A quarter of women claim that they’ve been subject to derogatory comments about their look at work, a Totaljobs survey shows. It also indicated that they feel pressure from male management to dress a certain way. So, what’s causing these issues? It’s either the lack of workwear or the presence of an overly sexualized one.

But inequality stretched beyond gender. Racial and social inequality are also pressing issues alleviated by workwear. By unifying the way employees are dressed, they’re not being judged based on their wealth and class. In return, employees are happier and companies can reap the benefits of increased employee productivity. Brands can really reap the benefits of workwear. It has the power to boost employee productivity, efficiency, and overall satisfaction. Uniforms have one precise purpose – to unify people – and that can be achieved through promoting team spirit and equality.

Reco Air

Recirculating kitchen extract Reco-Air manufacture recirculating kitchen extract units that require no duct route to atmosphere. Patented technology removes steam, moisture, smoke, grease and odour from canopy exhaust, returning independently certified clean air. We offer a range of Reco-Air models to suit all kitchen sizes and layouts. Units can be retro-fitted to expand cooklines and menu offers. Significantly reducing fire risk, simplifying design and planning, eliminating ductwork to atmosphere, enabling internal layout flexibility and ensuring no nuisance emissions. Reco-Air is the industry approved and fully compliant recirculation solution, UL Listed and available globally.

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SALTO introduces paper and wooden key cards to reduce plastic use and waste

SALTO Systems, a leading manufacturer of electronic access control solutions, is proud to announce the latest addition to its family of carriers: Eco Key Card – a paper-based and wooden alternative carrier to single-use plastic key cards.

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oteliers are increasingly moving toward more environmentally friendly guest services in an effort to reduce their carbon-footprint and to accommodate guests who are also becoming increasingly environmentally conscious.


Made from wood fibre, SALTO’s naturally textured paper card is lightweight yet incredibly durable. Wooden key cards have proven to be equally durable when compared with the traditional plastic key card, but, unlike plastic, wood is a renewable and biodegradable resource. Besides being a green option in sustainability, wooden or paper key cards can also impress hotel guests with their aesthetic appeal.

Made to the same thickness as an existing key card, SALTO’s environmentally friendlier card looks and feels the same as a plastic card. SALTO wooden key cards are made of bamboo, which is durable and ecologically sustainable, and birch, an ultra-flat wood ideal for offering a plastic-free solution to key cards. Zero Plastic: Made entirely from recycled FSC-certified paper or bamboo, SALTO’s eco-friendly key cards contain 0% plastic while maintaining 100% of their structural integrity. Biodegradable cards: The quality, size and durability is so similar to a PVC carrier, the paper-based key cards are an excellent option for

hospitality. Dimensions: Size: 85.5mm x 54mm, Thickness: 0.76mm - 0.85mm Fully Compatible: The wooden key cards are durable, reusable, and easy to use. Just like traditional PVC key cards, the SALTO eco-friendly key cards have a top-quality NXP Ultralight C RFID chip embedded within the card that is fully compatible with SALTO smart locks. Customizable option: The wooden key cards are available in 3 different bamboo finishes, from light to dark, and the paper key cards can be branded with your logo if required.

Penderyn Distillery Release ‘Hiraeth’ Icons of Wales Whisky Edition - With £1 From The Sale Of Every Bottle Going To Hiraeth.Live Campaign For Welsh Homelessness, Mental Health Issues

The initial issue is in the UK with global distribution to follow. This long-awaited release delayed by supply chain issues is finally being released in limited quantities. Hiraeth is the 8th in Penderyn’s Icons of Wales series, which has previously included bottlings celebrating Dylan Thomas, Sir Bryn Terfel and Rhiannon from medieval Welsh literature. The whisky is an Ex-Bourbon cask finish, at 46%, and is a milestone release for Penderyn as it is the first time they’ve released a core range expression single malt mostly based on the spirit from the more traditional double distillation still they introduced in 2014. The Welsh language is one of the oldest in Europe and one of the most evocative Welsh words is ‘Hiraeth’ - a powerful word, especially to the Welsh people around the

world. Hiraeth can mean ‘yearning’ or ‘homesickness’ and is often considered by many to be untranslatable. BBC broadcaster Roy Noble, and one of our directors summed it up very well as, “a longing for your homeland, your heritage and your very being”. Penderyn were among a number of Welsh businesses who set up a campaign: - raising money for two Welsh charities, Hafal and Llamau. Hafal works with people across Wales who live with mental illness, or care for someone who does. Llamau’s mission is to end youth homelessness and homelessness for women in Wales. Penderyn will contribute towards this project donating £1 from every bottle of Hiraeth sold. The project has been asking Welsh celebrities and the public to send in videos, paintings, writings about Hiraeth and a selection of videos, including Sir Bryn Terfel, footballer Aaron Ramsey and singer Bonnie Tyler, can be seen here:

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Penderyn Distillery (The Welsh Whisky Company) have released their special Hiraeth whisky, with £1 from the sale of every bottle going towards the Hiraeth.Live campaign for Welsh homelessness and mental health issues.


Artificial Plants & Trees for Businesses At Just Artificial, we work with interior designers, decorators, set dressers, architects and more to set your premises apart from the rest. Our artificial plants, flowers, and trees are highly realistic to look and touch, as well as being durable and attractive.

Whether you need simple plants and trees that don’t need tending to or you’re going for a full artificial landscape with turf, hedges and more, we have existing products and the capacity to create custom designs for any need and budget. We’ll offer a no obligation quote to help you plan your projects and we can tailor our service to ‘fir’ your needs.

Full Support Whatever your choices, we have the design experience and know-how needed to make you stand out. We can work with your design to make your premises look incredible, whatever the space and whatever the industry. We can even help you develop the design, drawing on years of experience. Call us today on 01524 858888 or email – Browse our Web Store online for our full stock range and more info on our bespoke solutions on offer.

Who Have We Supplied? Major companies in many industries including ITV, BBC, Channels 4 and 5, Mulberry, Innocent Drinks, Monsoon, Bella Italia, Tescos, Big Brother, The Only Way is Essex, Coronation Street, Dancing on Ice, Park Resorts, Volkswagen, and more. We’ve also sold to house builders, zoos, hotels, restaurants, shopping centres, theme parks, colleges and schools, cruise ships, theatres… the list goes on! We have tens of thousands of satisfied customers in the UK, in Europe, and across the World.

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Our master craftsmen construct each bespoke order with painstaking care and attention, to create an exceptionally ‘real’ artificial showpiece, and we offer bespoke solutions to suit the needs of your space, business and tastes.

We can provide offers for procurement managers and corporate buyers on bulk orders and for trade, to help you finalise your design. Our quotes are no obligation - so call us today. We look forward to working with you!

Tests Show OptiClean for Hotels Rapidly Reduces Levels of Virus-sized Airborne Particles


ndependent tests have shown that Carrier’s OptiClean™ air scrubber and negative air machine rapidly reduces concentrations of ultrafine, virus-sized particles in the air. Carrier is part of Carrier Global Corporation (NYSE: CARR), the leading global provider of healthy, safe and sustainable building and cold chain solutions. The research, carried out by the UK Building Research Establishment (BRwE), demonstrated that OptiClean cuts levels of airborne particulates in the critical size range (up to 1μm diameter), which encompasses viruses and virus-containing aerosolised droplets, by around two thirds within 30 minutes. Moreover, the results show OptiClean is as effective when located in the corner of a room as at the centre.

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“These independent findings demonstrate that OptiClean effectively targets ultrafine virus-sized airborne particles and can be installed in buildings as part of a risk reduction


The BRE tests were conducted in a sealed room into which high levels of ultrafine airborne particulates were introduced. Particle sizes were carefully controlled to mimic virus-sized particles and ultra-fine aerosolised droplets. Within 30 minutes of being activated, OptiClean reduced the concentration of these particles in the air by a factor of three, maintaining the reduction for extended periods.

and mitigation strategy,” said Matthew Maleki, product manager responsible for indoor air quality (IAQ) and healthy buildings solutions, Carrier UK. He added: “International air quality standards, embodied in WHO, EU and UK regulations, specify limits for particles in the size range PM2.5 to PM10. The tests show OptiClean is effective at significantly reducing concentrations of even smaller particles, in the ultrafine <PM1 range.”

OptiClean is part of Carrier’s Healthy Buildings Programme, a suite of advanced solutions to help deliver healthy, safe, efficient and productive indoor environments across key verticals, including commercial buildings, healthcare, hospitality, education, retail and industry. The unit is also available in a CIAT-branded version called CleanLine™. In the US, OptiClean was named one of TIME’s 100 Best Inventions of 2020, and in the UK was selected as Air Conditioning Innovation of the Year in the Cooling Industry Awards. OptiClean can be operated in two modes. It can be used as a standalone air scrubber to reduce risks of exposure to airborne pathogens, such as virsues and aerosolised droplets, as demonstrated in the BRE research. It can also be used as a negative-pressure machine to generate a vacuum effect in a room to limit the escape of contaminated air into adjoining spaces. In this mode, air in the room is drawn through the machine, filtered, and expelled outside the building using flexible ducting.

An OptiClean unit during tests at BRE’s UK headquarters

OptiClean has two stages of filtration. The M5 pre-filter primarily provides protection for the unit from coarse airborne particles, to prevent the main H13/14 HEPA filter from clogging, thereby enhancing the unit’s

Above: The BRE results show that OptiClean rapidly reduces the concentration of ultra-fine, virus-sized particles in the air.

effectiveness and extending working life. The H13/14 HEPA filter complies with European Standard EN-1822 and operates with an efficiency rating of up to 99.995% at the most penetrating particle size.

With people now returning to offices and places of work, OptiClean offers employers and building managers a practical and visible means of reassuring people and supporting healthy buildings.”

Three model sizes deliver airflow rates between 1000 and 2500 cubic metres per hour with a noise level as low as 51 dB(A) for use in sensitive areas such as hospitals, offices, school classrooms, libraries and hotels.

Demonstrating its belief in OptiClean, Carrier UK has deployed the air cleaner at its offices in Leatherhead and Stockport to help protect staff and support its own healthy buildings policy. Premiership rugby side Sale Sharks also recently took delivery of an OptiClean unit for installation in its changing rooms.

To broaden protection, the European version of OptiClean can be specified with internal UV-C lamps to target pathogens on surfaces within the unit, and activated charcoal filters to reduce odours and absorb Volatile Organic Compounds (VOCs). The unit is easy and quick to deploy with smooth-running castors enabling it to be moved rapidly to areas requiring treatment. The electronically commutated (EC) motor is highly energy-efficient, ensuring running costs are minimised. Matthew Maleki said: “With the average person spending 90% of their time indoors, a healthier future starts with healthier buildings. Good air quality is as important as safe drinking water. With the effectiveness of OptiClean demonstrated in this independent research, Carrier is leading the way in helping customers confidently approach building environments with a focus on what matters most – the people inside.

To view a copy of the BRE study: please click here.

Below: How OptiClean generates negative pressure in a room.

Above: OptiClean can be used in offices, hotels, schools, shops and in the leisure industry.

Hotelier & Hospitality Design

TCUK’s David Dunn with an OptiClean unit in position in Sale Shark’s changing rooms


How to cure that ‘lull’ before and after the lunch rush You know that ‘lull’ just before and after the lunchtime rush? Where staff have to be employed, yet there is very little custom walking through your door? What if we said there was a way to cure this ‘lull’ for free? Right now, a leading trend for 2022 in hospitality is better tech, but with a high turnover of staff and budget restraints, off what is hopefully now the back end of the pandemic, you’re probably thinking “do I have the resources to invest both time and money on new technology?” This is where Reef can support. Reef works alongside hospitality venues such as restaurants, hotels, bars, cafes, etc to help them achieve ‘bums on seats’ during these quieter

times. It is completely free for venues to join the Reef platform, as well as advertising their event space, meeting rooms & hotel rooms, with Reef taking no commission. We generate our revenue by selling directly into businesses as an employee wellbeing platform, to help with their employees mental health when moving to a hybrid working approach. Many people are looking for somewhere other than their office or home to work from, so why not sign up and encourage them to work from your venue during the day. The average person will spend between £5-£15 per day on food and drink whilst working at a venue, with most looking to spend 2-3 days working from somewhere that isn’t their home.

To make it easier, we can integrate with some booking platforms, to make bookings through the app seamless with your current operations. We have also created a portal for you to manage multiple venues from one portal, with the ability to also add users per venue to manage individually as well as having your own unique ‘Reef opening times’, to make sure it doesn’t affect your evening rush. We already have over 200 venues signed up across the UK, both in suburbs and cities taking advantage of the extra foot fall through their doors during the day. Why not book your onboarding meeting today with one of the Reef team to start increasing your revenue for free today. www. to become a Reef host. to become a Reef host.




tried and tested Long, strong, Egyptian cotton fibres - feel the difference

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A hotel check-in means indulging in the ultimate luxury experience, and our range of certified Egyptian Cotton towels and bed linen never fails to impress. We’ve developed this classic range to the highest-quality, making sure it’s durable, luxurious and soft to the touch. From production to product, we always offer the very best, for a price you can’t refuse.

Open online 24/7

Dedicated Account Manager

Free next day delivery

Exclusive wholesale prices

Soak&Sleep is the UK’s leading online Bed and Bath retailer, trusted by thousand of homes, interior designers and hotels to bring quality bedding for less and provide a great night’s sleep.

NEW MEMBERSHIP ORGANISATION WE LOVE ENGLAND LAUNCHES New membership organisation We LOVE England has been launched on the back of a hugely popular Facebook group which has gained almost half a million followers worldwide.

In response to requests from the Facebook group, Simone decided to launch a website and the business has now evolved and promotes a selection of recommended accommodations from each region, with an ethos revolving around quality and service rather than quantity. The We LOVE England team now consists of a select group whose expertise lies in marketing, software development, business management and the tourism industry. The new We LOVE England website is constantly being updated, it recommends the best activities, attractions, accommodation and places to eat and drink throughout England and enables both overseas visitors and ‘staycationers’ to plan

their perfect trip. It includes hand selected recommendations by the We LOVE England team, along with destination guides and imagery provided by a discerning group of influential Ambassadors. Via a range of flexible membership packages, attraction and hospitality partners have the opportunity to reach We LOVE England’s highly engaged global audience, to not only build on the success of their business but to also proactively drive economic growth in their region. Simone Bach commented, “Although technically you could class us as a destination marketing organisation, we’ve taken a very different approach as we’ve built our following and learned from their engagement with our channels. The business was founded and has been built up on a real love for England and a

strong desire to celebrate all that’s wonderful about it.” “We are proud to have created a very unique, strong identity and we want to nurture the relationships with our membership partners, exploring how we can further support them in bringing guests and visitors through their doors.” Travel and Tourism Marketing Ltd have been contracted to assist with the hotel and attraction membership recruitment. Interested potential partners can contact the team on for further information on the membership benefits, costs and other ways to get involved. For further information go to

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tarted by Anglophile Simone Bach just six years ago, the Facebook page grew steadily with followers across the globe, attracting people who, like Simone, love England and all it offers as a holiday destination.


make it count

we have all the thread counts you’ll ever need

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You only get one chance to impress, so make it count. With our wide range of high-quality bed linens in a variety of colours and thread counts, your customers will certainly be impressed. From 200 to 1000 thread count, we develop all our ranges to the highest quality. From production to product, we always offer the very best, for a price you can’t refuse.

Open online 24/7

Dedicated Account Manager

Free next day delivery

Exclusive wholesale prices

Soak&Sleep is the UK’s leading online Bed and Bath retailer, trusted by thousand of homes, interior designers and hotels to bring quality bedding for less and provide a great night’s sleep.

tried and tested Long, strong, Egyptian cotton fibres - feel the difference

Excellent on

A hotel check-in means indulging in the ultimate luxury experience, and our range of certified Egyptian Cotton towels and bed linen never fails to impress. We’ve developed this classic range to the highest-quality, making sure it’s durable, luxurious and soft to the touch. From production to product, we always offer the very best, for a price you can’t refuse.

Open online 24/7

Dedicated Account Manager

Free next day delivery

Exclusive wholesale prices

Soak&Sleep is the UK’s leading online Bed and Bath retailer, trusted by thousand of homes, interior designers and hotels to bring quality bedding for less and provide a great night’s sleep.

that everyone deserves to have a great manager, regardless of where they’re based. The development of remote managers is too important to be left to chance. The Leading Remote Teams programme has been designed to upskill managers, developing their ability to stay connected and to deliver tangible benefits; from enhancing team effectiveness and productivity, to improving performance and results”.

Supercharge your ability to lead your team from a distance in 2022


ven though many of our team members still work in person, in one location, increasingly the reality is that more of our workforce are working from home and other locations, with teams spread across the country and even across different time zones. But managing team members from a distance, especially when we’re not on-site with them every week, let alone every day, can be tough. Working remotely can be challenging for team members too. It’s harder to understand goals, particularly as tasks evolve and

circumstances change. Working for hours or days with fewer human interactions is isolating, damages morale and reduces connection to colleagues. And there’s a host of new technologies and techniques to master to communicate and collaborate well. Mastering Multi-Units (MMU) wants to help and is launching the Leading Remote Teams programme (five weekly two-hour virtual modules) starting 22 February 2022. Lee Sheldon, Founder and Director of MMU explains: “We believe

Leading Virtually Model™

Leading Remote Teams includes the complete Leading Virtually course, developed by The Ken Blanchard Companies, the global training organisation responsible for content such as The One-Minute Manager and SLII. Lee continues: “As a recognised Blanchard Channel Partner, MMU has added to this powerful core content with two bonus modules, created alongside experts from Redefining Communications and Luminate”. The bonus modules are on the topics of: • Communication – reinforcing Blanchard’s Leading Virtually model with hybrid teams, helping participants better understand their communication style, how it impacts others and how to ensure they’re communicating effectively.

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• Wellbeing – understanding how stress may be affecting team members (and the remote leader) and learn strategies to ensure that stress is not turning into overwhelm or burnout.


The Leading Remote Teams programme dates for the five modules can be viewed and booked via Eventbrite. MMU has created an early bird offer of £349 per participant (saving £50 on a standard participant ticket of £399. Prices exclude VAT and 1st class postage costs). This offer is available until 31 January 2022 and includes full access to five, two-hour live modules, alongside participant materials to embed learning.

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ENHANCE THE ENVIRONMENT Music could help set the tone, boost the mood and create a more upbeat atmosphere.


SUPPORT THE FUTURE OF MUSIC By purchasing TheMusicLicence, you are supporting the future of music by helping to ensure that its creators are fairly paid for their work.

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EMPLOYEE ENGAGEMENT Music could help to engage your staff with your business, promote engagement and collaboration and improve morale.


10 benefits music can have on your business You can discover our final four reasons on how music could benefit your start-up by visiting our website. Put the power of music into your business with TheMusicLicence. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers in your new venture.

0808 134 8364 8am – 6pm, Monday – Friday

Restore the Rhythm Music is a power, Music is a gift. Music stops the clock, it’s a change, a shift. Whether it’s up front and live. In the background inside. The music had been silenced but now it’s time to revive. It keeps you going on a long day. It can be the centre of your short day. It can fill that gap when there is nothing… more to say. Whether you’re the butchers, the bakers or the future innovators. If music is a drive. Makes you want to strive. Then surely, music helps bring your business to life.

Music could help your business get back to its best.

0800 0868 801

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