Hotelier & Hospitality Design - January 2020

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January 2020: Washington Mayfair, Hotel Openings & Refurbishments, Technology...

Hotelier & Hospitality Design


The glamour of European furniture and the verve of international ingenuity will be in abundance at January Furniture Show in 2020. Over 40 International companies will show their latest models and collections in living, dining and cabinet furniture, as well as home décor, lighting and internal furnishings.

Running from 19th -22nd January at Birmingham’s NEC, the 4 day trade show will see over 500 UK and international exhibitors show their latest developments and new ranges - presenting the 22,000 visitors with the perfect opportunity to select furniture and accessories from around the globe without the need for a passport. After a successful show in 2019, Dutch table and chair specialist Hartmann are returning with more of their technically advanced resin chairs and dining tables. Cutting edge design and funky looks make their furniture stand out from the crowd. Seating of a different kind will be provided by Violino and Hydeline, both are leading upholstery manufacturers from China with large inhouse design and production resources and make sofas and recliners specifically for the UK market. Italy is home to Calia Italia who return to the January Furniture Show with vibrant and modern sofas, beds and swivel chairs. Colourful and texture rich designs will also be on show from fellow Italians

Ego Italiano, Italia Living and Tomasella. Known for their high-end sumptuous leather and fabric sofas, their stands be full of models in both natural and colourful hues. Streamlined Italian living and dining furniture in high gloss and high style will be on show from luxury Italian cabinet experts ALF, Bontempi Casa and Camel Group. ALF pride themselves on their continual dedication to technological innovation to produce modular furniture for every room of the home. Bontempi Casa use glass, metal, wood and marble in the manufacture of their living and dining furniture to create standout cutting edge designs. Camel Group continually research new materials to produce cabinet furniture of note and produce designs that are the ultimate in contemporary living. German bedroom cabinet expertise is renowned and Weimann, Rauch and Nolte return to January Furniture Show with their infinitely flexible, ever developing and practical bedroom storage solutions. A multitude of styles and finishes with details unique to each will catch the attention of buyers looking for precision made, versatile and handsome bedroom storage. Denmark’s Skovby are the experts of Scandi cool. Their effortlessly stylish living and dining collections which are made to reveal the smooth beauty of the woods they use, will again be a hit. From the Republic of Ireland Alfrank will demonstrate their modern approach to living and dining furniture and fellow Irish rooted VIDA Living will introduce both new cabinet and upholstery collections. Belgium is represented by expert upholstery manufacturer ROM - whose distinctive sofas include everything from corner suites to compact two seaters. SITS is one of Poland’s biggest upholstery manufacturers and returns with new sofas and chairs in their relaxed trademark style, combined with colour choices aplenty. Other renowned international companies making a splash at January Furniture Show in 2020 include: Artedi, Blue Bone, Global Home, Gwinner and Stone Italia among many others. To register, see the full list of UK and international companies exhibiting and to pre-plan your route around the 5 halls of the show please go to:


Sell the Room Everything you need: LIVING | DINING



Register now at

Contents January 2020

Industry News Washington Mayfair Hotel Openings & Refurbishments Furnishings Technology Cleaning Recommended Suppliers

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REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Jeremy Hughes

Publication Manager 01843 570940

Jodie Little

Publishing Director 01843 595818

Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

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Industry News

High-tech Texas hotel looks to set trends in energy use Converted from a historic office building, The Sinclair merges the old with the new, with tech advancements that include an Ethernet power solution that is expected to be trend-setting.

BLHS to become part of URBAN LIVING FESTIVAL in 2020

Touted as the first hotel in the world to use Power over Ethernet (PoE) technology for electrical throughout, The Sinclair hotel is expected to be a model not just for the hotel industry, but for construction around the world, GM Tammy Vallejos said. The technology allows for both electric power and data to be transmitted by a single Ethernet cord, which Vallejos explained eliminates the need for a lot of live wires throughout the building, making it a safer solution for guests. It also means that every device in the hotel—down to each light bulb—has its own IP address. “Each piece of equipment is on a network,” Vallejos said. If a light bulb burns out, that network “will send maintenance personnel an email. … We will be able to track issues before guests have to be inconvenienced by those things.” Instead of a traditional diesel generator, the hotel—a 164-room, 16-story boutique that is part of Marriott International’s Autograph Collection—is on a lithium ion battery backup energy system, which is able to run the entire hotel for at least seven days, she said. The battery requires less maintenance than diesel generator systems, which “have been failing quite a lot,” she said, noting that outages like the ones that have happened recently in New York City “will not happen here at The Sinclair.” Standing apart

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The novel approach to energy enables many other neat tech features that are likely to surprise and delight guests when The Sinclair fully opens for bookings in the first quarter of 2020. Feedback from guests welcomed since a soft opening in November has been only positive, Vallejos said.


The 2020 Boutique and Lifestyle Hotel Summit (BLHS) will be part of a new, bigger hospitality and real estate event, the URBAN LIVING FESTIVAL. Launched in London in 2011, BLHS was the first dedicated European conference and exhibition event for boutique and lifestyle hotel professionals to gather, network and do business. It has always attracted a stellar cast of global industry leading speakers, and has featured the likes of Niki Leondakis, Jason Pomeranc, Gordon Campbell Gray, Grace Leo and Christoph Hoffmann. For 2020, the event’s organisers International Hospitality Media (IHM) have launched an exciting new hospitality and real estate event in response to the blurring lines around hospitality disciplines and converging real estate asset classes. URBAN LIVING FESTIVAL will connect the global community of contemporary hospitality and real estate professionals to collectively define the future of how and where people stay, live and work. It will feature three stages, titled STAY, LIVE and WORK, which will feature in-depth debates and curated content as well as interactive workshop and round table sessions. ULF will focus on the following areas: •

Hotels and serviced apartments

Aparthotels / extended stay hotels

Hostels, co-living and co-working

Build-to-rent (BTR) and student accommodation

Short-term rentals

Assisted living

Healthy Buildings, sustainability and wellness


It will take place at London’s Tobacco Dock on July 1 and 2 2020.

Industry News

Starhotels Collezione London Complex appoints general manager

Other positions include regional general manager of COMO Metropolitan London and COMO Metropolitan London Apartments. Commenting on his role, Orchard said: “I am delighted to be joining Starhotels, the leading family owned Italian Hotel Company, and look forward to assisting the development of the team and the business at the three London properties”.

The Franklin, located in Knightsbridge, comprises 35 rooms, The Franklin Restaurant by Alfredo Russo, and The Franklin Bar. The Gore, located in Queen’s Gate, features 50 rooms and suites, and is famous for being the location of the launch of The Rolling Stones’ 1968 album, Beggar’s Banquet. The Pelham, located in South Kensington, includes 52 rooms and suites, a signature restaurant La Trattoria by Alfred Russo, as well as several leisure facilities. Antonio Ducceschi, Starhotels Collezione cluster general manager, said: “We are delighted

to have Thomas Orchard joining the Starhotels Collezione team. He is an enthusiastic professional that brings a great wealth of experience in luxury hospitality. Thomas fully shares our strong company values and we are confident that he will take great care of our customers, teams and partners”. Starhotels Collezione is a collection of 12 historic residences, and is part of the Starhotels family. Starhotels is a private Italian hotel company with a portfolio of 29 hotels in cities like London, Paris and New York.

Hotelier & Hospitality Design

Orchard has over 30 years of hospitality experience, most recently serving as managing director and general manager at Carlisle Bay in Antigua.


Industry News

The Gyle opens in Kings Cross Designed by Henry Chebaane, stylistic inspiration is drawn from the hotel's Scottish and Victorian roots.

is covered with a British lawn through which a seismic crack emits intermittent lighting effects.

Chebaane has designed over 90 restaurants and bars, and advised on over 400 projects worldwide.

The Toast offers an alternative B&B option, 'Booze & Breakfast', where guests can search the self-service fridge for home-made charcuterie, fresh salads, or bottled craft ales and beers. A bakery pantry is also available.

Highlights include The Toast - a social lounge that features an image of the sky reflected in Loch Fyne on the floor, whereas the ceiling

During lunchtime, light dishes such as hot-smoked salmon and barley salad, and heather-honey raspbery granola is served. Each of the 33 rooms are equipped with a tablet to control in-room technologies, as well as a mini fridge and Scottish bathroom toiletries. For further information, visit the website here.

Hotelier & Hospitality Design

Hotels among top businesses applying for merchant cash advances


365 Business Finance has revealed that hotels are among the top ten business categories applying for funding prior to the festive season.

for the Christmas bookings boost, and the flexible approach with a cash advance alleviates the impact of a decline in bookings in January”.

According to the direct lender, hoteliers feature fifth in the list of frequent clients. Furthermore, 365 Business Finance has seen a 36 per cent year-on-year growth in hotelier customers in the last 12 months.

“November is a particularly busy month for us and we’ve seen a significant increase in funding enquiries, as hotels prepare for the increased costs associated with Christmas, from buying in extra stock, hiring seasonal staff, completing refurbishments and keeping on top of cash flow”.

Managing director, Andrew Raphaely, said: “Hotels require funds to prepare

A merchants cash advance from 365 Business Finance will match businesses’ cash flow, whereby repayments are taken as a small percentage of debit and credit card sales. This means the funding is paid back only when the customers pay. Established in 2014, 365 Business Finance funds UK businessess with merchant cash advances from £5,000 to £200,000. This type of funding is a fast and flexible alternative to a bank loan..

Industry News

Work on Edinburgh’s latest Malmaison hotel complete

York-based developer, S Harrison, is behind the project, and work first begun on the 44,000 square-foot building in May 2018. It marks S Harrison's second development for the Mailmaison Hotel du Vin Group. Edinburgh-based Sharkey was appointed by S Harrison as the

principal contractor, and the entire development was financed with a forward funding agreement from a FTSE 100 pension fund costing more than £25 million. David Clancy, from S Harrison, said: "This development has brought a prominent building back to life, along with all its rich architectural heritage and Georgian period splendour. It's in a fantastic location, on one of Edinburgh's most prestigious and important squares, and it complements all the other work taking place in the surrounding

area, including the new £1 billion Edinburgh St James development". Guus Bakker, CEO EMEA at Frasers Hospitality, who own the Malmaison and Hotel du Vin brands, added: "Returning to the heart of where Malmaison started is a real milestone for us and we are looking forward to offering a fourth offering in the city, in addition to our Malmaison property in Leith and our Hotel du Vin and Fraser Suites locations in Edinburgh's old town".

Hotelier & Hospitality Design

The Grade A listed Buchan House, on the north-west corner of St Andrew Square, has been converted into a 72-bedroom hotel, complete with Malmaison's Chez Mal Bar and Brasserie.


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Stanbrook Abbey Hotel Showcases £4.2m Renovation with the Opening of The Refectory Dining Room & Terrace Historic Stanbrook Abbey Hotel in Worcester, owned and operated by independent country house hotel group Hand Picked Hotels, has marked the completion of a £4.2m renovation with the official opening of their new restaurant, The Refectory Dining Room & Terrace.


he launch event, hosted by Julia Hands, Chairman & CEO of Hand Picked Hotels and Gordon Burniston, Stanbrook Abbey Hotel’s General Manager with guest of honour Mike Forrester, President of the Herefordshire and Worcestershire Chamber of Commerce, welcomed clients and special guests from the local community, and those involved in the project, to celebrate the landmark opening with a Champagne reception and canapés from Head Chef David Humphreys.

Hotelier & Hospitality Design

Julia commented, “I am delighted to be here today at this very special hotel, to mark the official opening of The Refectory Dining Room & Terrace and the completion of a milestone development at Stanbrook Abbey. With such a unique building, we were keen to respect its heritage and carefully reconfigure the space in order to inject new energy into its walls and re-position the hotel as a premium, vibrant destination for dining, entertaining, meeting and celebrating within Worcester.”


using locally sourced produce wherever possible. Dishes currently on the menu include whipped White Lake goats cheese with heritage beetroot and pickled pear; Pressing of Old Spot ham with pea purée, focaccia crisp, gherkin and wholegrain mustard and a Welsh rump and shoulder of lamb with carrot textures, fondant potato & burnt shallot. Dishes are complemented by an extensive list of New and Old World wines, which is available to browse on iPads at the table allowing for more indepth descriptions and providing recommendations to diners based on food selection and taste.

The design of the new restaurant, located in the original nun’s dining room, showcases the original features of the 16th Century hall such as hand-carved wood panelling, arched stone windows and stained glass, blended seamlessly with modern furnishings such as sumptuous velvet booths, textured walls, statement lighting, framed bespoke photographs from the local area and bi-fold doors This renovation, representing opening onto a sun-trapped terrace. the first phase of development at the iconic Grade II listed abbey To complement the stylish yet following its acquisition by Hand relaxed interior, David has created Picked Hotels in 2017, took five a menu of modern British dishes months to complete. The new

varying unique features within the building such fireplaces or stainedglass windows, with every luxurious detail considered. The renovation project also includes the overhaul of St Anne’s Hall function suite, which now has a bright and welcoming design scheme with warm wood panelling and soft feature lights and is now

fully air-conditioned to enhance its proposition for weddings, conferences, parties and private dining. Stanbrook Abbey’s General Manager Gordon Burniston commented, “We are delighted with the results of this renovation project which has seen Stanbrook Abbey transformed. Our new restaurant has opened up the ground floor space dramatically and is now a real destination in itself, plus, with the addition of a top-to-toe makeover of St Anne’s and 15 new bedrooms, we are thrilled to now offer local residents and guests visiting the region a reinvigorated community hotel which celebrates its rich heritage within the Worcestershire landscape.” Other features and facilities at Stanbrook Abbey Hotel include George’s Bar, The East Room for private functions, a cellar with party rooms and games rooms and the magnificent Callow Great Hall, the building’s original chapel. The hotel also offers complimentary Wi-Fi and complimentary parking.

Hotelier & Hospitality Design

restaurant is the most dramatic transformation at the hotel given its relocation from the second to the first floor and the former restaurant and previously unconverted nun’s quarters have been converted into 15 sumptuous new bedrooms, taking the total number of bedrooms to 70. Each bedroom has been finished in a warm and neutral palette and is designed to showcase


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Hotelier & Hospitality Design

Washington Mayfair Hotel A few hundred yards from Green Park station surrounded by the breath-taking sights lies the stunning Washington Mayfair hotel; a beautiful hotel dating back to 1913, with 178 luxurious rooms & suites.

Hotelier & Hospitality Design

As you walk into the grand venue you are greeted by a great classy foyer and fantastically friendly staff who give attentive, personal service to all of their guests. Although the high class hotel can seem intimidating to those who do not enter these types of venues often, we were immediately put at ease by the staff who spoke in an incredibly polite and friendly manner, portraying a relaxed and comfortable atmosphere. With the rooms ranging from a classic double to a two bedroom suite, The Washington accommodates for all.

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Washington Mayfair The room’s design was filled with light tones and strong bold colours which compliments the beautiful furniture. We had time to relax before our evening reservation so after settling into our luxury room we decided to make use of the full amenities available as a guest at the Waldorf Hilton and explored the fitness room. We then made our way to the lobby which offered afternoon tea, handmade sandwiches, delicious cakes and in the evening, a jam-packed bar and exquisite hand-prepared Canapés. Madison’s bar – an extremely pleasant lounge bar – serving both breakfast and lunches during the day and stylish cocktails by night sits within a few steps of the hotel lobby. This venue offers a perfect accompaniment and offers an array of wines, with each bottle available by the glass, with a wide variety of whiskies. We opted to select from the signature cocktail list and chose the Melonball an old fashioned, but signature Washington cocktail. This was a perfect way to begin our evening.

Hotelier & Hospitality Design

Madison’s Restaurant & Bar by night time, provides the elegant setting, a juxtaposition to the hustle bustle of nearby Piccadilly and


Washington Mayfair Mayfair Aside from the fabulous food, the Edwardian columns, sparking chandeliers and glided detail made for fantastic scenery. Madison’s restaurant offers a classic English fare tempered with a modern European twist. From the mouth-watering menu, I opted for the Roast breast of chicken served with mushroom, leek and tarragon jus, my partner opted for Fillet of salmon served with mash potato, broad beans and crispy bacon– a must have for any seafood lovers. For desert, we decided upon the sumptuous warm chocolate brownie with vanilla ice cream. A perfect ending to the evening.

Hotelier & Hospitality Design

The next morning, after our deep, re-energising sleep we woke up ready for a delicious breakfast. Here is another example of the Washington’s attentiveness and care as we were served scrumptious cooked and continental breakfast alongside a variety of flavoured teas and juices, finished with refreshing fruit. This was a fantastic end to our faultless stay at the Washington Mayfair, with their breath-taking décor, delicious food and 5 star service, they have succeeded in all aspects of their hotel. I highly recommend them as a top spot to stay in London.

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Introducing an Retreat The Mu

A seamless blend of history, cutting-ed

Experience a unique new design hotel as the 200-room foundations of a new five-star luxury hotel in the he archaeological excavations revealed five layers o to the 4th century. The building was then raised history.

Set on the foundations of the an remarkable revival of an ancien contemporary steel frame with gardens located under the can

Guest rooms at The Museum views onto the ancient mo decorating walls and en with private lift acces the hotel connectin

Hotelier & Hospitality Design

Delving de hotel look archaeolo Archae floor


Hotel Openings & Refurbishments

n Architecturally-Striking Cultural useum Hotel Antakya

dge design and hospitality creates a modern masterpiece

m architecturally-striking The Museum Hotel Antakya in Turkey is set to open on 1 January 2020. What began as the eart of modern Antakya in the Eastern Mediterranean, turned into one of the most astounding finds of the 21st century as of history spanning 13 civilisations, including 30,000 ancient artefacts and the world’s largest single-floor mosaic dating back d to make room for a vast open-air national archaeology park where guests can step out of their rooms into 23 centuries of

ncient city of Antioch, with views onto the nearby St Pierre, the world’s first cave church, The Museum Hotel Antakya is a nt heritage site. Designed by renowned Turkish design firm Emre Arolat Architecture (EAA), the contrast between the highly stacked sheltering rooms, linked by walkways and bridges, above an expansive archaeological site is striking. Terraces and nopy enhance the experience.

m Hotel Antakya, ranging from Superior to Suites, are serene with neutral décor, copper accents, warm wooden floors and osaics below and surrounding Habibi Neccar mountains. Local, cultural references come from mosaic-inspired designs n-suite marble bathrooms and woven Antakyan tea trays. The four-bedroom Nas Konut residence is perfect for longer stays ss, a sun terrace, walled garden, boardroom and kitchen. The lobby, restaurant and lounge are located on the lower levels of ng with the archaeological site.

eeper into the 2,300 years of antiquity, visitors will feel history in-situ as glass panels and open-air walkways throughout the out directly onto the ancient discoveries below. These discoveries form part of a five-layer, 17,132 square-metre national ogy park, which is set to open to the public in January 2020 as part of the state-owned and operated Necmi Asfuroğlu eological Museum (NAAM), named after the owner of The Museum Hotel Antakya. Marvel at the world’s largest single piece mosaic, at 1,050 square-metres, revealing an undulating flow that tells a story of devastating earthquakes and rerouted rivers. Also on display is the world’s first marble sculpture of Eros, all in one piece, 70-cm tall and dating back to 200AD, which led to the discovery of the exquisitely rare 2nd century Pegasus mosaic featuring 160 shades of natural plant-dyed stones creating an almost photographic detail, together with city walls dating back to 300 BC. Visitors can further unlock the mysteries of Antioch in the museum through videos, touch screens and 3D projections.

The hotel is also home to the city’s largest spa, wellbeing and fitness hub. The 3,300 square-metre rooftop wellness centre includes Balans Fitness Centre with state-of-the-art fitness suite and studio for classes such as Pilates and spinning, an outdoor infinity pool and children’s pool and an indoor pool with Jacuzzi and Vitamin Bar. Tradition meets luxury in a rooftop bathhouse experience with mixed and female hammams. Balans Spa is inspired by the hotel’s mosaic of Apollo & the Muses and the visible ancient Roman baths with six treatment rooms and a VIP Spa Suite with two massage beds, a Turkish hammam, sofa, Jacuzzi and garden. Events spaces are perfect for fairy tale rooftop weddings and gala events, with the ballroom and four rooftop meeting rooms offering state of the art technology, garden access and breakout rooms. The hotel can arrange guided tours to some of the Hatay region’s most celebrated historical, religious and cultural sites. The nearest airport is Hatay, 30 minutes from the hotel.

Double rooms start from €180 B&B. For sales enquiries or bookings call +90 (326) 290 00 00 or email

Hotelier & Hospitality Design

The Museum Hotel Antakya also offers an outstanding hospitality-concept, with five restaurants and bars, from an all-day café, poolside space for secret garden shishas and snacks, and opulent rooftop bar, to a restaurant overlooking the excavation site serving local specialities. Each restaurant serves a tantalising blend of local ingredients and dishes that mix ancient and modern techniques befitting the city awarded UNESCO Creative City of Gastronomy.


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If you’re looking for the wow factor, why not install a design that wowed an entire international judging panel? Both our Flute and Exodus ranges did just that, beating over 5,000 product design entries to a prestigious Red Dot design award. Thankfully, all you need do to create a winning touch is choose Bristan.

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Hotelier & Hospitality Design




YOUR B A 3895 Hotelier and Hospitality AW.indd 1





How customers are driving what’s important in hospitality

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From bars and restaurants to hotels and arenas, the hospitality sector is undergoing its own transformation as it grapples with the changing demands of its customers. Just being a venue isn’t good enough anymore, with everything from the built environment to the sustainable credentials of the coffee cups now under scrutiny from an ever-more discerning clientele.


A new generation of paying customers don’t want to just eat, drink, or find a bed for the night. They want a full experience in which lighting, décor, ambience and Instagram-worthiness can all make or break their perception of a venue. This means that the sector as a whole need to properly reflect on whether it is transforming quickly enough and investing in the right areas to continue to attract loyal customers. Those that are willing to innovate and embrace the latest trends are the ones most likely to make it as it shows they are listening to what customers want and most importantly, responding to that want.

Technology is also playing a key part, with greater automation and personalisation offering a slicker customer experience for the likes of hotels. Using data that is collected at the point of booking, hotels can ensure guests are greeted by name with their personal preferences taken care of, ensuring they feel treated as individuals rather than just a booking reference. It’s this use of data that is going to be one of the greatest anchors of change for the overall customer experience as brands get to know their customers better through the intelligent collection and interrogation of data and then applying it to personalise and tailor an individual experience across digital and real-life interactions. Taking the integration of technology even further is the concept of smart hotels, in which guests can have a greater degree of control over their stay though the use of smart technology. Based on the ‘Internet

Still in the digital arena, hospitality businesses are also seeing the benefit of investing in their online presence. For many, the use of artificial intelligence (AI) to offer a more interactive experience is proving a good way to interact with the public. Chat bots, or at least chat functionality, meets the expectation of an immediate interaction and offers a solution to the user’s query, adding positively to the experience of dealing with a brand. Interestingly, AI is now in the early stages of transitioning into the use of robots within the industry. A leading hotel group has introduced a robot

concierge, while a restaurant in Japan is entirely staffed by robots, leading the way in demonstrating how digital technology and humans can interact together to offer the ultimate customer experience. In hospitality, just as in many other customer-facing sectors, transforming is the only option to stay ahead of not just the competition but also customer demand. There are already many emerging trends to pick up on across the sector but the trick is making sure investment is made in the right place to impact the elements that will make a difference, rather than blindly following the masses. With over 20 years’ experience of transforming commercial space, Sigma provide a true end-to-end service; from fixtures and consolidation, to construction, projects and M&E.

Hotelier & Hospitality Design

of Things’ and the current consumer appetite for smart technology, the concept means lighting and temperature can automatically adjust to maintain the optimum environment, while voice commands or the use of an app can control the likes of TVs and sound.


Literally raising the roof:

At Hilton’s brand new Tower of London bar What do you do when you want to create the latest destination rooftop bar in London, but don’t want your vision to be hampered by the elements? You turn your outdoor bar into an indoor bar – or an indoor, outdoor bar, if you’re the DoubleTree by Hilton Hotel London – Tower of London. Jason Eastwood, Managing Director of Canopies UK, reveals how the sky really was the limit when it came to making sure guests can enjoy the iconic views of London from Hilton’s Savage Garden bar, whether it’s day or night, raining or sunny. Canopies UK were contacted by the hotel’s owner to help transform the former Sky Lounge site on the 12th floor into a 8,870 sq ft, 400 capacity lounge bar, including a feature bar, cocktail lounge, dining areas, private spaces, as well as two large outdoor north and south-facing terraces.

Hotelier & Hospitality Design

Essentially, the project involved making a real statement, which Canopies UK enabled the Hilton to do by helping the hotel make the most of every single square inch of space that was available to them – both inside and out.


“The north Wildside terrace is a dedicated events space that can be hired for private events and functions, such as weddings, and looks out over many of London’s landmarks, including Tower Bridge, The Gherkin and St Paul’s Cathedral,” explains Jason. “Being up on the roof, meant that the new bar, particularly the Wildside terrace, was at the mercy of the weather, so we were called upon to install one our Cantabria canopies, which features not one, but six retractable roofs that can be opened and closed independently of each other at the touch of a button. From a design perspective, it’s a real head-turning feature, and from a practical perspective, it enables the terrace

to be quickly and easily transformed from an al fresco summer hotspot into a winter events space for private hire and seasonal pop-ups.” In addition to the highly stylish and unique retractable waterproof roofs, the canopy also features integrated guttering, LED lighting, heating and a combination of fixed and vertical sliding glass screens that can be retracted in the finer weather and partially or fully closed in cooler, wetter and more changeable weather. Meanwhile, the overall structure has been painted grey so that it seamlessly blends in with the surroundings and the inside is white, which helps make the space feel bright and spacious.

A tall order Working at such a height – 12 storeys up meant that Canopies UK had to overcome several logistical and practical challenges in order to install the canopy, which spans 37 metres in length and stands at almost six metres tall. A total of 18 crane lifts were used to move the 20,000kg of materials that were needed to build the canopy, from the ground to the top floor within extremely tight parameters. Due to the site’s central London location, there was limited space for the materials on both the ground level and up on the roof. “Thanks to our careful planning and logistics and working closely with the hotel and other contractors, we were able to work around these space restrictions,” adds Jason.

Testing times Canopies UK also had to overcome several other challenges that really put their skills to the test during the four-month project, which included increasing the overall height of the 36 metre-long canopy so that it incorporated the terrace steps. This was achieved through a combination of clever design and joining systems and by creating a Perspex-filled arc feature. And because the building wasn’t totally square with the canopy, Canopies UK made a bespoke GRP system that linked the building and the system neatly together. While state-of-the-art Hilti scanning tools and bespoke structural calculations were used to fix the actual structure to the existing roof.

The sky’s the limit “Our extensive experience and tried-and-tested processes, particularly our site-specific calculations, all really came into play for this installation,” adds Jason.

“For instance, by scanning the concrete, we were able to create a bespoke fixing method that would cause minimal disruption to the structure. It’s innovative ways of working like this, that also meant the hotel was able to stay fully open and all nearby guest and conference rooms and bar areas could still be used as the Cantabria canopy took shape. “This project really does prove that the sky’s the limit when it comes to installing one of our canopy systems. We’re extremely proud of this installation, which is testimony to the fact it’s possible to transform your outdoor space into indoor space, no matter how tight space gets or how high up you may be!” The hotel’s General Manager, Bernadette Gilligan, said: “The canopy on Wildside has been flawlessly designed to accommodate events throughout the year. “Come rain or shine, guests can enjoy everything from drinks to private events in the space as the retractable canopy - designed and built as bespoke for Savage Garden – means that the terrace can be cosy and covered during winter, and the perfect suntrap come summer.”

Hotelier & Hospitality Design

For more information about Canopies UK, call 01254 777 002, email or visit


InnuScience takes the lead with its IoT product monitoring system Fast-growing InnuScience believes it is the first cleaning product manufacturer in the UK to launch an Internet of Things (IoT) based product monitoring system. Its system – Connected Cleaning – works by monitoring product usage, which is then reported on a monthly basis against the budget per site. A key benefit of this system is to allow the proactive management of any deviations from budget that could potentially occur.

Hotelier & Hospitality Design

InnuScience, now an established global leader in commercial cleaning systems based on biotechnology, can achieve the upfront results of strong chemical products by using biological actives – fermentation extracts, enzymes and microbes – to create a residual cleaning action that boosts standards.


A router integrated into InnuScience’s dispensing equipment communicates product usage data back to the company via Wi-Fi or 4G. InnuScience is then able to issue simple customer reports in a traffic light format, indicating if product usage is in line with budget. The sophisticated system can also flag up other metrics such as usage diagnostics and empty product warnings.

InnuScience UK, based in Milton Keynes, is the youngest and fastest-growing of the top 15 manufacturers in the country supplying biotechnology-based cleaning products to the Facilities Management, Building, Hospitality and Care Sectors.

InnuScience has established itself as a key leader in biotechnology-based cleaning products. Backed by 27 years of research, InnuScience is at the forefront of shaping eco-friendly cleaning. With an established reputation for effective products and excellent service, InnuScience prides itself on: high performance, being planet conscious, reducing H&S risks, competitive pricing and providing passionate service.

Hotelier & Hospitality Design

Nick Winstone, UK Managing Director of InnuScience, said: “InnuScience is passionate about providing high performance, responsible products that leave lasting impressions, so that you can go green without compromising the quality of your cleaning. Our revolutionary biotechnology products offer superior performance and unrivalled value for money. They are also planet conscious and people friendly.”



Wobbly tables can be a thing of the past thanks to the patented StableTable technology. StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces. Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.


outdoor furniture

Rustic Vintage Style Furniture


Truro Range

Shipston Armchair Trade Price £36.00

2.1m Parasol Range Of Colours Trade Price £39.00

Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches. Both ranges are made to order so almost any size is achievable.

Atlantic Armchair Trade Price £34.50

Terrace Chair Trade Price £39.00


Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA



c bieblue



Imagine a Hotel Room... Imagine you enter a hotel room after a long day of meetings or perhaps a family outing, touring Paris with three kids, grandma and your spouse. Your Apple Watch says you walked twenty thousand steps, you are exhausted and all you want to do is lie down on the bed, plug in your cell, catch up with the news or post the pictures from your day of touring. This scenario plays out at thousands of hotels around the world everyday. You need power - power to charge your phone, and all of your family member’s phones. Where do you plug in all of these devices? Hopefully, your hotel accommodations have considered the guest’s overwhelming need to charge up. Hotel stakeholders - property owners, brands and management companies have begun to realize the importance of accessible power for everyone. Along with internet access, convenient charging is THE primary concern of hotel guests. They expect rooms to be fully provisioned with accessible outlets at the nightstand to easily charge their devices.

Now... Imagine you enter a hotel room and there are a few wall sockets, but because you are traveling internationally, your device is incompatible with the available outlets and even worse, you have forgotten your adapter. You may call the front desk only to be frustrated because they don’t have any extra adapters.

CubieBlue® incorporates Bluetooth® speakers and allows guests to stream their personal music, delivering a pleasing and crisp audio experience. Featuring simple one touch pairing and personal control via guest’s own mobile device, CubieBlue® delivers a truly enhanced guest room listening experience.

Hotels guests travel to and from different parts of the globe. Some guest’s devices require either a UK (Type G) or EU (Schuko) socket. To solve this problem, Brandstand developed the innovative CubieBlueXB, based on the popular CubieBlue® Bluetooth® Alarm Clock. CubieBlueXB offers one of each type of socket - one UK and one EU. This clever solution satisfies guest’s power needs because odds are, European travelers will have one or the other plug type.

In order for hotels to ensure the best customer experience in terms of guest facing power and charging, Brandstand offers a line of alarm clocks for the UK, European and Middle East hospitality markets with a variety of power options including: surge protected, tamper resistant 220V, EU or UK outlets, USB-A ports and Qi wireless charging. Each product makes it easy to charge up multiple devices and offers additional power and charging at the nightstand

The success of CubieBlue® is based on a clear user interface and an alarm clock that does not feel like an afterthought. The unique one knob design of CubieBlue’s alarm clock is well thought out, simple to use and a device that hotel guest’s will actually use! Guests no longer ask the question: “How do I set the alarm?” Nor do they worry that the alarm will not wake them on time.

About Brandstand: Brandstand offers innovatively designed, user-friendly power and connectivity products for the hospitality industry. 972.388.1450



CubieBlue with UK & EU sockets.

GOODBYE power adapters!

Independent Hotel Show Stand Q39 Come by to see our complete line of power and charging products designed for hotels.

Hotels are in danger of being caught snoozing when it comes to adopting technology to drive sales and build loyalty, as the competition for the valuable food and beverage (F&B) pound hots up. The high street is stepping up to the plate by extending its offer beyond the bricks and mortar of its premises, with delivery and click & collect options for its customers. And it doesn’t take a genius to work out that for hotels the temptation for their guests to order food from their favourite restaurant brand and have it delivered to their room is a challenge they can’t ignore. Food has always been a core component of a hotel’s offering. But hoteliers have treated food and beverage with varying degrees of attention over the years. However, for those that put in the effort the rewards can be huge. In some luxury hotels, F&B offerings can account for as much as 50% of overall revenues (source: Business

Standard India). And 60% of hotels expect F&B to contribute more to their bottom line in the next three to five years (source: Avendra). But this will only be achieved if they embrace technology that is being adopted by restaurants and consider creative and engaging ways of tempting guests to order room service or book a table in the hotel’s restaurant.

The key question you should be asking, is how tech-ready are you when it comes to delivering the modern, convenient experience that today’s guests expect: • Do you know how much revenue you are losing from your F&B offering?

With the rise in mobile, technology plays a part in encouraging dwell time in the bar and restaurant, with 67% of consumers saying they would spend more if they could order from their smartphone. And for 45% of 18 to 34 year olds, they would be more likely to order room service from the restaurant if they could use their mobile (source: GO Technology by Zonal and CGA).

• Do you offer hotel guests loyalty scheme and discount offers to entice them to dine with you? • When did you last review your F&B technology? Take a couple of minutes to complete our quick interactive checklist to assess if your current service and kitchen capabilities are working for you by visiting

Busy year of growth for NFS Technology Group and Aloha EPOS By Luis De Souza, CEO of NFS Technology Group

Alexa: “Would you like your usual?” The customer says yes or no, making another selection if necessary, then agrees the delivery or collection time. The order is relayed instantly to the restaurant kitchen and payment is taken automatically. Como: Aloha is now partnered with this leading customer loyalty program, which helps hospitality businesses track of all their customers and know their every move—then motivate them to come back and spend more. Kitchen CUT: NFS has consolidated its relationship with this unique software that helps chefs designing meals to track potential allergens right down to ingredient level, and also provides a tremendous ability to calculate and cost individual dishes and menus.

It’s been a busy year for Aloha by NFS, the leading EPOS software for restaurants, bars and hotels – and 2020 is looking even more positive. The company has seen existing clients expanding internationally, new clients coming on board and technology partners being selected to add further strength to the Aloha mix. Here’s just a flavour of some of the big developments in 2019. New partners Keeping ahead of trends in the hospitality industry is vital in these quick-changing times, and NFS is constantly building on the capabilities of Aloha to meet new demand. Deliveroo: With home delivery opening up new revenue streams for many restaurants, NFS added integration with Deliveroo to its armoury this year. Head of sales Chris Cartmell says: “Aloha now really streamlines the process of fulfilling home orders for many restaurants. “When a customer orders via Deliveroo, the Aloha takeout management system displays the order at exactly the right time on a tablet in the kitchen or prints it via the kitchen printer – there’s no need to re-key the order into the system.

Aloha customers Aloha by NFS is used by a wide range of hospitality businesses across the world, including Hawksmoor and Dishoom, who appreciate the way it streamlines operations, controls stock and labour and reduces waste. But several clients have made some particularly significant moves during 2019 with the help of the more-than-EPOS system. They include: BrewDog: The incredibly successful UK based craft beer brewing and bar company uses Aloha across its estate – and recently extended it to Australia. Chris Cartmell says: “BrewDog have successfully opened their DogTap Brisbane, which is a brewery as well as bar, and asked for support from Aloha by NFS. “We sent all of the technology Down Under, and it’s up and running perfectly for this amazingly ambitious and innovative customer.”

“This saves staff time and means the order is prepared swiftly for delivery with the minimum of admin.”

BrewDog have also opened another DogTap in Berlin, and are due to open an Outpost branch in Dublin.

Alexa: Aloha’s new Voice Ordering service harnesses Amazon’s Alexa voice assistant to provide customers with an incredibly effortless link to your restaurant or bar. It works like this:

Coyote Ugly: The bar chain has continued to expand across the UK – and will soon be operating as far afield as Cologne in Germany and Singapore, with launches planned.

Customer: “Hey, Alexa – open the app for my favourite eating place.”

New clients have also been gaining the benefits of Aloha by NFS all through the year – one of the latest is the M Restaurant group, which has merged with a long-standing Aloha customer,

the Argentinian-style steak restaurant group Gaucho. Aloha is operating in the fine dining sphere, too – in September, chef Ben Tish opened Norma at the Stafford on Charlotte Street in Fitzovia, London, inspired by his travels around the Southern Mediterranean. 9 reasons why hospitality businesses choose Aloha by NFS 1. Handheld devices Servers use handheld devices including tablets and smartphones to take customers’ orders and payments right at tableside, while managers gain an end-to-end view of operations online from their mobile or laptop. 2. Speedier service Serving staff send orders direct to the kitchen, where the POS software integrates with kitchen automation screens or printers so the meal is delivered swiftly. And after the meal, staff can take payment at tableside, splitting bills easily.


Better menu management

With Aloha restaurant management technology, you can manage the display for different times of day so staff don’t have a huge menu to deal with. You display a screen layout appropriate to the job code of the staff member. 6. Flexible order management Aloha provides flexible table maps where you allocate specific orders to specific tables. It allows you to transfer the whole or part of the ticket, and merge or split tables up if guests move. 7. Improved control of costs, allergens and waste Aloha technology gives restaurant owners valuable control over areas ranging from cost reduction to ingredient selection and allergen warnings. It tracks your most popular menu items, spotting trends and delivering accurate forecast reports. It helps you make good procurement decisions and cuts waste. 8.

Better cash management

Aloha restaurant POS tracks all transactions in real time so your cash position is always immediately visible. 3. More engaged guests

9. Upskilled staff

The technology captures important information about your guests from the minute they book online. This includes info on their preferences – eg vegan food, or a preferred table – so you can create targeted email offers to bring them back again.

Aloha is intuitive to use, and staff can be taking orders within a couple of hours so there’s little disruption.


Easier course management

You can split courses to help the kitchen, and make changes such as a starter being chosen as a main course. You can also set the kitchen up so the printer or screen displays the correct information to each station, such as a grill chef.

WATCH THE VIDEO * Learn more about Aloha by NFS at


Hotelier & Hospitality Design

Interview with Managing Director from Photo-Me International, Elliot Andrews on the latest ‘Revolution’ technology




Thanks to the different machine models we have on the market we are able to provide a bespoke solution to the hotel/leisure industry. Depending on their needs in terms of machines or their aesthetic needs we can adapt our solution to their environment.

The presence of the ‘Revolution’ technology in the hotel/leisure industry is very prominent throughout Europe where we have received a very strong demand. We’re currently in the process of repeating the same success in the UK market and are working closely with various sectors including the hotel/leisure market to find the best solution for their needs.

How has the ‘Revolution’ technology been designed to help the hotel/leisure sector?

How present is the ‘Revolution’ washing technology internationally?



What’s Photo-Me’s expansion plans for the ‘Revolution’ technology over the next year? Since we launched the Revolution Launderette we have seen expansion year after year and are expecting the same success over the next few years. There is a strong demand from both B2B and B2C customers and we are here to answer these demands.


Are machines suitable for small boutique hotels as well as the major players? We have a large range of machines that can be adapted to fit in any type of environment. We are working with the major hotel players across Europe to ensure our solution improves their daily operation/efficiency.

Photo-Me International, continue to shake up the market with their ‘Revolution’ technology –laundrettes with economic, commercial, and environmental benefits used in a growing number of sectors including the hotel/ leisure markets to improve their daily operation. The Revolution Compact and Compact S as operated by Photo-Me, are ideal for washing large or heavy loads such as duvets, blankets and pillows finishing in a record time of 30 minutes per cycle. The launderette service is the latest innovation in mass washing facilities using a small carbon footprint, helping to reduce water consumption with a built-in eco-friendly washing up liquid pump providing the correct amount per wash to reduce waste. Machines have seen a surge in popularity over the last twelve months with companies under more pressure to improve their green quota to keep stakeholders, investors and customers satisfied.


How does purchasing the technology work for hotels? Is there a payment scheme in place? We currently have two options available, either to have the machine on site and obtain a commission or purchase the machine and keep 100% of the revenue. We can also offer a maintenance contract and help customers on the promotion of this service..


Our team of 150 engineers across the UK visit machines a minimum of once a week to maintain, clean and collect the money (for the revenue-share model). We also have a 7/7 customer service with a 24-hour guaranteed visit from an engineer in case there is an issue with a machine.

Hotelier & Hospitality Design

What maintenance/ upkeep do machines need throughout the year?


Recommended Suppliers

Hotelier & Hospitality Design Recommended Suppliers

Hotelier & Hospitality Design Phone Number: 01332 497111 Email: Address: Station Road, Castle Donington, Derby, DE74 2NU


Website: Phone Number: 01579321331 Description: Suppliers to Businesses, Contract Quality at Affordable Prices! Address: Trago Mills, Twowatersfoot, Liskeard, Cornwall, PL14 6HY Phone Number: 01733 302704 Description: Commercial kitchen ventilation and stainless steel catering fabrications. Address: Unit 15 Tresham Road, Orton Southgate, Peterborough, PE2 6SG

Website: Phone Number: 01793 647 744 Description:Aspen is one of the UK’s leading interior fit-out & joinery companies, with an outstanding reputation for quality, reliability and workmanship. Address: Aspen Concepts Ltd, 2273 Dunbeath Road, Elgin Industrial Estate, Swindon, Wiltshire SN2 8EA

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Website: Email: Contact number: 01516448296 Address: 142 Bebington Road, New Ferry Wirral, Merseyside, CH62 5BJ

Website: Phone Number: 0161 274 4147 Description: Create your own bespoke design and print it onto flame retardant fabrics suitable for upholstery, drapery and more. All fabrics meet British Standards and unlike other contract fabrics, Evans offer FREE initial designs. Address: Helmet Street, Manchester, M1 2NT

Website: Phone Number: +44 (0) 1242 524777 Address: Unit 6, Maida Vale Business Centre, Mead Road, Cheltenham, GL53 7ER

Website: Phone Number: +44 (0)1509 611021 Address: 2 Princes Court, Royal Way Loughborough, LE11 5XR

Website: Phone Number: +44 (0)1509 611 021 Email:

To feature within as one of our recommended suppliers please call 01843570940 or please email Anthony Field

Hotelier & Hospitality Design



Recommended Suppliers

Website: Email: Contact number: 01942 824 037 Description: Glasstex Essential the most cost effective fibre glass wallcovering ever sold in the UK, with modern minimalistic and classic designs and combining the strength, durability and fire retardancy that gives the ultimate solution to any wall surface. Address: Eclipse Wallcoverings, Unit 6, Appleton,

Website: Email: Phone Number: +44 (0)1603 768046 Opt. 2 Description: The world leader in wine preservation and dispensing technology, pouring over 40 million glasses of wine every year. Address: 7 Europa Way, Norwich. NR1 2EN

Street, Wigan, WN3 4BZ

Website: Phone Number: 0203 959 8570 Email: Description: Audio Visual Design, Installation &

Maintenance from restaurant music systems to boardroom conference facilities / Music curation and licensing for commercial spaces using our powerful music platform powered by Napster technology.

Hotelier & Hospitality Design

Address: Bidwell House, Eastwood Place, Eversley, Hampshire, RG27 0PN


Website: Phone Number: +44 (0)1284 772400 Email: Address: Unit 2 Middleton Business Park, Middleton Way, Fen Drayton, CB24 4SU

Description: Helo Childcare Products is a true specialist supplier of Infant High Chairs for Hospitality environments throughout UK and Europe. Offering a variety of design, colour and budget to suit your venue, endorsed with the latest BS EN 14988: 2017 Standard and available for next day delivery. A simple choice for looking after your future generation of happy customers.

Website: Contact number: 01291 635525 Description: JustIngredients Trade offer the UK’s widest online range of dried herbs, spices, botanicals, wholefoods and more. We are proud to work with many different types of businesses from restaurants, bakeries, hotels and distilleries to equine, craft and cosmetic companies with always on hand to support.. Address: Basepoint, Riverside Court, Beaufort Park Way, Chepstow, Monmouthshire, NP16 5UH

Website: Phone Number: 0115 965 9030 Email: Address: Contract House, Little Tennis Street South, Nottingham NG2 4EU

Description: Nottingham-based Contract Furniture Group is one of the leading trade only distributors of quality furniture, specifically designed for the UK contract and retail market. With over 20 years of experience providing commercial furniture to restaurants, hotels, pub trades, bars and leisure industries, the company prides itself for the superior quality and affordable prices of its products and services.

Groupe GM Partners with Parisian Chic Icon Ines de la Fressange nes de La Fressange, fashion icon, model and muse of Karl Lagerfeld at Chanel, has walked international runways for all the most luxurious fashion houses. Chosen to be the new Marianne, the symbol of the French Republic, Ines has evolved to become the quintessential Parisian woman. Her book “Parisian Chic” (“La Parisienne” in French) was published in 17 languages and sold over 1 million copies. Now an iconic book, it confirms that Ines de la Fressange is THE reference for the 21st century Parisian woman. Ines personifies the “Parisian style” and this is embodied in her brand. Laurent Marchand, President of Groupe GM, commented: “We are thrilled about this new collaboration with Ines de la Fressange. Representing French elegance to perfection, we think this amenity collection is a superb fit for the luxury hotels that we work with. This

new partnership marks another step in our commitment to bringing high-quality French products to hotels worldwide.” Viewing this line as a tribute to Parisians, whom she loves and finds inspiring, Ines has strived to make it as elegant as possible. Its simple yet chic packaging remains true to her French heritage. The collection offers a wide range of amenities, including shampoo, conditioner, shower gel and body lotion, both in 40ml bottles and in 300ml Eco-pump dispensers. The line also boasts soap in 30 and 50g sizes. The formulas, with their delicate notes of almond, white flowers and musk, are made with ingredients that are between 96 and 98% of natural origin. Discover all the brands offered by Groupe GM at:

Hotelier & Hospitality Design


Leading international amenities provider Groupe GM has revealed its new partnership with Ines de la Fressange Paris with the creation of a specially tailored amenity line to be made available worldwide thanks to Groupe GM’s extensive distribution network.


Call now on

01733 302704 CK ReCirc™ Recirculation Units CK ReCirc™ units work as a normal Commercial Kitchen Extract System without the requirement of any external ducting.

Approvals • Westminster City Council Approved

• Environmental & Occupational Hygiene Tested

• Complies to DW172 & BESA

• Certified by Independent ISO 17025 UKAS accredited testing laboratory.

• In line with HSE including HSG173 Monitoring strategies for toxic substances

Suitable Locations • Airports

• Shopping Centres

• Coffee Bars

• Temporary Catering Canteens

• Restaurants

• Listed buildings with Planning Restrictions

• Pubs / Bars

• Can be easily dismantled and re-located.

• Cafés

Approved alternative to high level kitchen extract, Reduce fire risk, Flexible locations, Emissions control • Designed to accommodate multiple pieces of electrical equipment.

• No ducting to atmosphere is required.

• For use with electrical appliances only.

• Quick and simple to install.

• Free-standing self-contained recirculation unit to increase capacity.

• Air movement up to 2.5m3 per second

• Four stage filtration process to remove grease, fine particulate, smoke and odours.

• Variable fan speed.

“If you think it is expensive to hire a professional” Wait and see how much it costs to hire an amateur

Corona Draught Launch Set to Make Waves in The UK’s Pubs and Bars From the eye-catching font and iconic lime ritual to the unique glassware, Corona will provide consumers with the ultimate draught beer experience


orona, one of the UK’s leading super-premium beer brands, will be available in draught format nationwide from October 2019. Following the huge success of its 25-venue trial, which saw the brand within the top three selling beers and add 18% incremental value to venue’s draught sales1, Corona will be available in pint and half-pint servings. A momentous step for the brand, Corona draught will offer the superpremium experience of Corona in a new, desirable format; allowing more consumers to access this muchloved beer which is already in doubledigit growth2. With 66% of drinkers only consuming beer on draught3 and 81% believing the format is more sociable4, it’s important for consumers to be able to access their favourite beer in their preferred serve.

Hotelier & Hospitality Design

Corona draught delivers a taste and quality consumers are willing to pay more for. The brand commands a 61% higher price per bottle than the premium category average5, meaning the launch will help increase both volume and value sales for customers – driving more consumers into a super-premium, profitable category.


Stand-out at bar

The four-step Corona serve:

The experience for discerning drinkers starts before the first pint is poured – it begins as the patron decides to enter the bar. To turn heads and win hearts, Corona has carefully curated an innovative font tower.

• Select the freshest lime

Differentiating itself from competitors, the tower features a metal and wood construct with a glass viewing pane that shows a lightly effervescing liquid; signify the refreshing nature of Corona. An eye-catching lime holder is attached to the side of the font, providing a nod to the all-important lime ritual and provides further refreshment cues. A bold, illuminated Corona logo signals to consumers that Corona draught is finally here! Aligned to the brand’s fight against marine plastic, the new font tower is plastic-free. As such, Corona draught offers pubs and bars further opportunity to associate with a brand that is committed to sustainability – appealing to an increasingly conscious consumer base. Font badges and wooden tap handles are also available.

Unrivalled SuperPremium Experience

What about the famous lime ritual?

We live in an experience economy where consumers spend more on great service, excellent quality and unrivalled knowledge. These criteria shine through in the taste of Corona, the ritual of the lime and new font and bespoke glassware.

The lime ritual remains integral to the Corona serve on draught. It signals the refreshing nature of the beer, as well as a consistent level of care and quality from the brand.

1 UK POC Pilot N=5, 6weeks Aug – Sept 2019 2 CGA Market Data Report 15.06.19 3 Kantar Alcovision, On Trade, 30.06.17 4 WWA UK Beer Drinker Survey, August 2019 5 CGA Brand Index OPMS 17.06.2019

When serving Corona draught venues are asked to follow the fourstep Corona serve. Not only does this create theatre for the drinker, but demonstrates a level of service and knowledge that is unparalleled.

• Cut the lime into eight equal segments and select one for the drink • Slice the flesh of the lime segment at the mid-way point between the top and bottom, so that it will sit horizontally on the glass edge • Place the lime on the Corona glass edge and serve.

Bespoke Glassware Already a fan-favourite (many have made their way to pub-goers homes already!), a new glass has been designed for the launch of Corona draught, modelled on the iconic Corona bottle. The lip of the glass folds slightly inwards and comes to an end where the neck of the bottle would begin, allowing the lime segment to sit on its edge.

Point of Sale Support and Beyond To further support customers in driving sales of Corona draught, the beer brand is providing a range of unique, high calibre point of consumption materials. Celebrating Corona’s affinity with the outdoors, a beautifully crafted wooden lime holder attracts the eye whilst keeping the fruit handy nearby, and wooden drip trays add an artisanal edge to bars. Wooden font danglers drive awareness of the launch while reiterating the Corona serve for bar staff. Coasters and A-boards will also signal to pub-goers that the venue serves Corona draught, boosting footfall.

Rory McLellan, On Trade Sales Director at Budweiser Brewing Group, says, “Corona draught is the perfect addition to a venue’s offering – it meets consumer demand for premium experiences, as well as our customers’ needs to drive increased value sales,

improve their category mix and provide a super-premium execution. “From the trial we’ve seen Corona draught has added value and volume sales to the much-loved Corona in bottle. Corona has strong brand equity, resulting in ardent consumer preference – and therefore purchase. At BBG we’re passionate about helping our customers deliver the best in terms of liquid, serve and experience, and Corona draught does just that.”

To find out more about working with a brand in double-digit growth6, that will help drive consumers into a super-premium, profitable category and that supports you in driving footfall and revenue, click here. 6 CGA Market Data Report 15.06.19

Hotelier & Hospitality Design

Beyond the venue, the brand will be providing digital toolkits to help them drive awareness. Geotargeted communications will alert consumers of their nearest Corona draught venue.


Commercial content

Above: Iotti Centimetro A new fully customisable concept that showcases Novellini style and practicality. The frame can be combined with the other elements for a standout look.

Frame New from Novellini, the Frame accessories are made to give stunning accents and touches of design to a series of products. They are available on the Kuadra H glass enclosure (pictured), Divina baths and on Iotti furniture.

In the frame: Novellini returns to Sleep & Eat For the second year in a row, Novellini will be exhibiting at the annual Sleep & Eat event at Olympia London from 19 - 20 November. HAvINg rECENtLy LAuNCHED a wealth of new products in the UK, the Italian bathroom specialist is welcoming visitors to its stand at the event, where the new Frame collection of bathroom accessories will be on display. Working alongside architects and designers, Novellini creates beautiful and functional bathrooms that complement the home, helping to design tranquil spaces that promote well-being within the home. Based in Italy, the brand is an independent producer and manufacturer of shower enclosures, wetrooms, shower trays, steam saunas, baths, whirlpools and bathroom furniture. In the last decade, Novellini has made significant investments into environmentally friendly manufacturing processes. With the future in mind, the bathroom specialist continues to strive towards ever more sustainable, holistic production and distribution methods. Novellini is available nationwide through its chosen merchant partners and retailers, but also welcomes designers and architects to explore its inspirational collections. You can visit the Novellini team at stand E14 on the ground floor at Sleep & Eat (Olympia London) from 19 - 20 November.

Above: Divina Divina is not just an elegant, refined bathtub. It is an exclusive statement piece capable of radically transforming the bathroom, giving it an edgy look thanks to the new frame system.

Contact To find out more about Novellini’s new products you can contact us directly. 01727 229922


D scover our 2019 collect ons at our factory n Italy

Novell n UK offers a full range of bathroom products; nclud ng bespoke shower enclosures, wet-rooms, steam rooms, spa baths, furn ture and much more. All our products are des gned and manufactured n Italy ensur ng qual ty and ava lab l ty. We have an extens ve showroom fac l ty at our HQ n Italy to support spec f cat ons and techn cal needs., If you are nterested n talk ng to us about future projects or v s t ng us n Italy, for more deta ls and ava lab l ty, please contact our contracts manager Steve Sh rley: rley@novell n .com. Products ava lable nat onw de v a our merchant partners. Why not v s t our webs te or contact us d rectly for more deta ls on our products and serv ces.


Info-uk@novell n .com tel: 01727-229922

www.novell n www. ott .com

Milk Leisure, the UK’s leading bespoke thermal experience designers and manufacturers, develop leisure and wellness environments tailored exactly to their clients’ needs. Specialists in the design, development and creation of residential and commercial spa and wellness facilities. Milk Leisure believe that the key to their success lies in creativity and a critical eye for detail. They strive to secure customer loyalty by delivering professionalism, seeking excellence in everything they do and through the delivery of their unique projects.

Avalon Well-being Centre

Hotelier & Hospitality Design

Broughton Hall Estate, Skipton, Yorkshire


One of the most recent projects undertaken by Milk is a bespoke sauna and steam room installation at Broughton Hall Estate, creating the design and fabrication of a truly unique project. From an initial customer brief we delivered the design concept through to detailed production and fabrication drawings, material sourcing and fabrication. All in-house processes that led to the creation of a truly unique thermal experience. The sauna created for this installation was manufactured within Milks workshop and was created as a result of the complicated assembly of laminated timber elements. These elements were then CNC’d to form the 148 individual components required to form this unique sauna cabin. The prime grade Hemlock Timber used for this installation was sealed and protected against the rigors of operation by applying 3 coats of Supi Sauna Wax, a product by Tikkurila. A Milk designed circular feature ceiling light was installed mirroring the corporate image of the wellness facility, casting a wonderful light across the curved interior of this sauna. The fluid interior space is complimented by the installation of a Harvia Globe sauna heater. The steam room installation was created in partnership with Wedi Systems UK Ltd, made up of 28 individually formed segments, these were bonded together, sealed and vapour-proofed, ensuring a durable substrate for the Christian Botteganove mosaic tiling. As ever for Milk these mosaics were installed by the uniquely talented Sharon Taylor of Viva Tiling. The hand crafted ceiling light to match that of the sauna but to cater for the specific thermal requirements of the steam cabin, again reflecting the Avalons corporate symbol, compliments the lustrous lines of the steam room interior and that of the sauna heater.

“Milk are exceptionally proud of this installation, it’s a very real reflection of our design and manufacturing ambitions and the inhouse artisan skills we can bring to bear”.

To find out more about Milk Leisures services, email, call 0161 343 7100, or visit for more information.

Hotelier & Hospitality Design

- Robert Merrick, Managing Director of Milk Leisure.


Editor’s Choice

“The art of mixing” Tarkett’s iD Mixonomi collection, created for Architects and Designers, is a modular vinyl tile collection that introduces a customizable element to LVT.


rom the mono-shape flooring layout to more elaborate compositions, the collection has been designed to play with colours and shapes to take the customer experience to the next level. iD Mixonomi was recognised and honoured with the Red Dot Award: Product Design in April 2017. Built upon the principle of combining colours and shapes, iD Mixonomi is an intuitive tool to enable the tailoring of flooring compositions from timeless patterns to the most vibrant collages.

Hotelier & Hospitality Design

Inspired by the iconic hexagon, the iD Mixonomi range features


11 compatible geometric shapes and sizes which may be combined in a multitude of layouts. A striking palette of 34 colours has been created around a central colour theme of bold shades, deep complementary hues and metallic highlights. In June 2019, this collection was once again recognised and won the MetropolisLikes and HiP awards for Hospitality flooring at the NeoCon Awards in Chicago. To learn more about our hospitality collections, go to or contact us at Follow us on Twitter for the latest news @TarkettUK

iD Mixonomi LVT TILES

The art of mixing

Hotelier & Hospitality Design

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