Eat Drink Sleep - September 2021

Page 1

eat.drink.sleep September 2021



T: 01257 478540 E:

T: 01257 478540 E:

Think Design Think Hom Deralam Laminates Ltd started as a family business in the Northwest of England and now operate from multiple UK sites meaning that the customer can benefit from a flexible and unrivalled nationwide distribution service. Deralam have a close relationship with all their supply partners, ensuring that they continue to add the latest innovative materials and designs to a constantly expanding portfolio. Stocking over 10000 product lines,

You can be sure that Deralam st solution to suit your latest design p together with the highest leve commitment and customer service. able to supply the correct produ extremely tight deadlines has seen De forge close relationships with companies in the shop fitting industr their products are used in the stor some of the most prestigious names i street retail.

W: T: 01257 478540 E: s


tock a project els of Being uct to eralam many ry and res of in high

Keen to stay ahead of the market, Deralam have sole UK distribution rights for Homapal©, that specialise in laminates of various finishes including real metal surfaces, this leaves an almost unlimited scope for creativity and customisation; meaning that this product has a multitude of applications and finds its way into cruise ships, bars, restaurants, nightclubs and high street retail stores, in fact, any vertical surface that needs to be enhanced.

Over the years, hardly any other material has proven its worth in interior design to the extent in which the laminate has done. Looks, feel and function are combined to get the interplay of elements into all-embracing spatial concepts in a way that could not be more natural. Deralam is the Architects, ideal choice for manufacturers and retailers alike.

Imaginative worlds for little minds to create and explore.

Extra Revenue for Every Business Simple add on sale to keep little ones occupied 12 A5 Cards to Colour 12 Quality Colouring Pencils 18 Delightful Characters Colour Play and explore


un , f f s o y kids! r ou a p p H h d

Find us at stand D15a, Caffè Culture Expo

+44(0)1473 487748

Unit 16, Seven Acres Business Park, Newbourne Road, Martlesham, IP12 4PS

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below:

eat.drink.sleep September 2021 eat.drink.sleep September 2021


Publication Manager Dan Draper 01843 591 523


Publishing Director

Jodie Little 01843 582 733

T: 01257 478540 E:


Jeremy Tring

T: 01257 478540 E:

To find out more visit our website:

discover the magic ... design lounge furniture by Flexfurn conic-o Kubo



Lumen Led titan

lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail:

EAT. DRINK. SLEEP September 2021

The Dorchester launches Children’s Afternoon Tea in Collaboration with Manorfield Primary School The Dorchester is pleased to announce the launch of a new afternoon tea for children, created in collaboration with the Year Four pupils of Manorfield Primary School, Poplar, Tower Hamlets. Priced at £10 per child, the tea will launch on 2nd August and run for the month, with all proceeds going to the school.. As part of The Dorchester’s ongoing partnership with this truly inspiring school, executive chef Mario Perera ran a chocolate tasting masterclass for ninety of the Year Four children and challenged them all to come up with a design for an Afternoon Tea menu. A shortlist of winning designers were invited to the hotel’s kitchens to help create a new children’s afternoon tea offering. Chosen as The Dorchester’s official Children’s Afternoon Tea Committee, Sufyaan, Imran, Arda, Maryum, Aizah, Aeesha, Gemma and Ishaq visited the hotel’s kitchens for an immersive experience with Mario, encouraging bursts of creativity through cupcake decorating, scone making and overseeing the pastry brigade at work. Following this session in the pastry kitchen, all of the children enjoyed afternoon tea in The Promenade before boxing up their own culinary creations to take home as a special preview for their friends and family.

The Manorfield Children’s Afternoon Tea features an exciting selection of sweet and savoury elements, reflecting the preferences of the pupils. Savoury highlights include; Crudités and Cauliflower Cheese Dip, Ham and Cheese Doughnut, Cucumber & Cream Cheese Sushi Roll, and a Strawberry Ladybird Sandwich. Sweet offerings include; Strawberries & Cream – the children overwhelmingly preferred fruit to remain independent of chocolate – Smarties Vanilla Ice Cream Cookie, Dulce Cupcake – this was the most popular flavoured chocolate from the masterclass – and a Rainbow Vanilla Milkshake adorned with Hundreds & Thousands. Mario Perera, executive chef at The Dorchester, comments: “When creating an offering for children, I feel it is important to consult them directly

and explore what it is that truly excites them, rather than simply devising a child-led menu through an adult lens. I was very impressed with the children’s palates and level of understanding when it comes to flavour profiles, as well as how inquisitive and eager they were to learn more. I remember dreaming, as a child, of one day working in The Dorchester kitchens. You never know, one of these fantastic bright children could be the next generation’s executive chef in the making!” The Dorchester has been working with Manorfield Primary School on various initiatives since 2019, including deploying a number of the hotel’s chefs to the school kitchens to cook for key workers’ children during the pandemic. A number of fun and exciting collaborations have also taken place throughout the past eighteen months to inspire and educate the children when it comes to food. From pizza masterclasses to sandwich workshops and chocolate tastings, The Dorchester’s team is excited for the latest collaboration and to bring the pupils’ creativity to life through the launch of the Manorfield Children’s Afternoon Tea. Manorfield champion a ‘creative curriculum and innovative approach to learning’ for all of their pupils, who start at just two through to 11 years old.

For more information or to book The Manorfield Children’s Afternoon Tea visit


EAT. DRINK. SLEEP September 2021 CACI, the consumer and location intelligence specialist, has revealed the scale of demand for staycations in the UK this Summer. The research highlights there will be a significant boost to coastal towns across the country, which are set to benefit most from the upturn in UK holidaymakers as staycations continue to dominate this year. According to CACI’s research, in January of this year, 45% of people wanting to go on holiday in 2021 were planning to go abroad. That proportion has since fallen to 23%, meaning more than three times as many people intend to holiday in the UK, at 77%. The continued restrictions on travel, particularly with potential changes to the government’s traffic light system at short notice, has deterred foreign travel for many this Summer. With domestic tourism booming, CACI has also revealed the areas of the UK that will be most popular over the next few months. The south-west continues to be the go-to destination, with nearly one-in-four of all UK holiday goers set to spend time in Devon or Cornwall. Coastal locations there are leading the way, with rural beauty spots in the likes of Yorkshire, Scotland, and The Lake District the next most popular. As a result, holiday spending in the UK

by domestic tourists is set to soar this year, alongside The Met Office reporting that UK holidaymakers can expect another heatwave later in August.

CACI Reveals Coastal Hotspot Boost as Staycations and House Prices Rise

The resurgence of coastal towns is not exclusive to tourism, with the pandemic responsible for a greater emphasis on localism and increased incentive for people to relocate to more rural and coastal areas. CACI has found that two-thirds of all UK residents are now more likely to choose local brands, and recent house price surveys show that six of the top 10 biggest rises have been in seaside village locations*. Commenting on the research, Alex McCulloch, Director of CACI Property Consulting Group, said: “Our research in January pointed to an optimistic consumer, as confidence grew with the rollout of the vaccine. While some of this optimism is coming to fruition in terms of returning to pre-pandemic behaviour, ever-changing travel guidelines means many people in the UK who want a holiday are now resorting to staying within our borders.

“This has been incredibly positive for the UK’s coastal towns and villages, which are seeing increased investment from both tourists and locals. Many coastal areas have been neglected in recent decades, but are now amongst the most sought-after areas to live and spend leisure time in. Staycations may reduce in the future as travelling abroad becomes less challenging, so this year is the perfect time to create a long-lasting legacy for our coastal destinations, by ensuring the investment they receive now is able to genuinely future-proof their offer.” This research from CACI follows the announcement of their work with O2 Motion, to create an ‘intelligent footfall’ system. The revolutionary product offers landlords and occupiers a more detailed and accurate insight into consumer behaviour than is possible with traditional footfall counting mechanisms.


EAT. DRINK. SLEEP September 2021

Fire up your future and reunite with the hospitality sector this September. Professionals across the hospitality industry will be coming together once again this September (27th – 29th) as The Restaurant Show, featuring Catering Equipment Expo, returns to Olympia London with a remit of helping the industry come back stronger than ever. The flagship event for the restaurant industry, this year’s event will be a chance for everyone to celebrate its longevity and resilience as well as look ahead to the future by connecting with like-minded individuals and experiencing all the latest innovations. Hundreds of products are expected to light up the show floor as exhibitors from the worlds of food, drink, tableware, technology and equipment make their long-awaited return to live events. Visitors can expect a wealth of inspiration and innovation as exhibitors showcase their latest launches and game-changing services. Big name exhibitors preparing for the show include Compass Group, Churchill China, OpenTable, Il Gelato di Ariela and UberEats alongside: Innovators of wine and champagne preservation, Bermar (Stand GH29) will be showcasing their specialised technology which allows hoteliers and restauranteurs to ‘reseal’ bottles of still and sparkling wine, extending their lifespan from hours to three weeks. Masters in intelligent design, Dawnvale (Stand GD20) has spent years fitting out award-winning bars and restaurants. With the popularity of experiential sites hitting an all-time high pre-Covid, the demand for beautiful and exciting spaces is expected to rise again. The taste for global cuisines is showing no signs of slowing down and, no doubt spurred on by the Olympics, Japanese food is proving ever popular. Nihon Shokken (Stand GK61) specialises in blended seasonings and sauces spreading the taste of authentic Japanese cuisine around the world. SumUp are the software gurus behind Goodtill (Stand GD21), providers of iPad POS solutions. Offering an interactive interface, stock management and


external integrations (including Xero and Deliveroo), by improving service, Goodtill is revolutionising the customer experience. The Freedown Food Company (Stand GE11) imports exceptional meats from around the world, including Japanese Wagyu. With provenance and sustainability now growing concerns for customers, offering quality cuts from trustworthy sources has never been more important. With the trend for BBQ showing no signs of slowing down, Globaltic (Stand GJ30) will be promoting their natural birch lumpwood charcoal which is both sustainably harvested and of restaurant quality. The buzz of the show floor, with a fantastic range of exhibitors showcasing their latest and greatest products, will be complemented by a stellar line-up of free-to-attend live talks and events on the BigHospitality Live stage. From technology to future trends, industry experts will be debating and discussing the most pressing issues of the day backed by the latest insight from Lumina Intelligence. Expect a discussion around the climate crisis and how restaurants can implement practices that benefit both the planet and the bottom line in ‘The Great Reset: How Restaurants can build back with sustainability at the heart’. Brexit, the skills shortage and futureproofing against unexpected crises such as the Coronavirus pandemic will be recurring themes throughout the live programme as industry heads tackle business-critical issues. Pick the brains of the experts by putting your questions to them directly and hearing their advice on the problems you need the answers to. No stone will be left unturned as hand-picked panels address the most important topics of 2021 and beyond.

Andrew Reed, Managing Director – Wine & Exhibitions, William Reed says: “The Restaurant Show has always brought the biggest and most exciting players in our industry together and in 2021 that’s no different. Whether you’re an operator out for the latest innovations, a budding chef looking for all the latest trends or a stakeholder with questions about the industry’s future, there’s something here for everyone. “If the last 18 months have proved anything, it’s the resilience of this industry and the wonderful people in it that make it such a rewarding place to work. It’s such a privilege to be able to return to live events at last, build and foster new and existing relationships and look towards a positive future for everyone.” The Restaurant Show, featuring Catering Equipment Expo is supported by BigHospitality, Morning Advertiser and Lumina Intelligence, allowing the award-winning team at William Reed to harness the best industry knowledge and expertise to continue The Restaurant Show’s legacy as the destination for insight, innovation and inspiration. Visitors to The Restaurant Show can find out more and register for their free badge now via the website:




EAT. DRINK. SLEEP September 2021

Future Farm Raise The Steaks In The Plant Based Game Future Farm launches 2030 meatless meat in line with the United Nations Sustainable 2030 Development Goals with ‘meat’ emulating rare, medium and well done Future Farm; Latin America’s first food tech company to develop and produce plant-based meat, continues to disrupt the UKs meat industry as it reveals the newly elevated 2030 Future Farm range. With the taste of meat, but better, the new range is indistinguishable to that of its animal origin, and consists of the; Future Burger 2030, Future Mince 2030 and Future Meatball 2030. Each product has been ‘updated’ and uniquely developed to fall in line with the United Nations Sustainable 2030 Development Goals, of which steps are critical to shifting the world onto a sustainable and resilient path. The 2030 Future Farm range has been ‘updated’ with a unique mix of natural extracts to ensure a lighter flavor; with Canola oil and coconut fat for added nutritious benefits; and, with the use of technology, the coconut fat soaks into the Future Burger to give it a juicier, oozier, meatier taste than ever before. The Future Burger is also the first product in the range

to perfectly emulate rare, medium and well done cooking points. By ‘upgrading’ its products, Future Farm has also considerably reduced the fat and calorie content per serving, and has one of the lowest sodium servings in the plant-based category, globally. The 2030 Future Farm range is the brand’s healthiest range yet.

the plant-based market with new technology that will allow us to continually ‘update’ all our products, making them better for people and our planet.”

The team at Future Farm has developed the 2030 Future Farm range using revolutionary technology, with each product created specifically to correspond to Goal 12 and Goal 15 of In its fight for biodiversity and the United Nations 2030 Sustainable against the destruction of the Development Goals. This means the rainforest, the brand demands high products need to ensure sustainable environmental standards from its consumption and production suppliers, with each needing to patterns, and protect, restore and be able to state that its produce is promote sustainable use of terrestrial both GMO and deforestation free. ecosystems, sustainably manage forests, combat desertification, and Marcos Leta, Founder and CEO of Future halt and reverse land degradation Farm said “As a food company who and halt biodiversity loss. uses technology, we are continually reinventing and looking to improve To support this journey, Future Farm in terms of taste, sustainability, have also aligned their packaging, and healthiness. We know how updating to a “planet earth” green which indispensable these pillars are to will be visible across the whole 2030 consumers, as well as for ourselves. The Future Farm range, launching in July. 2030 Future Farm range comes at the start of a new era in the company and Leta continues “If we all meet the UN Sustainable 2030 Development Goals, we will be the first generation to eradicate extreme poverty and save future generations from climate changes’ worst adverse effects. We don’t need another planet, so let’s save Mars for vacations, and heal our utopia on planet Earth.” The 2030 Future Farm range will be available from July 2021 online via the Sainsbury’s website, and at over 400 stores across the country. • Future Burger 2030 - 230g, £3.90 • Future Meatball 2030 - 250g, £3.90 • Future Mince 2030 - 250g, £3.80 For more information visit



The Mandolay Hotel invests in contactless guest experience upgrade

Guildford’s Mandolay Hotel is a case in point. Already enjoying a reputation as the most recognised independent hotel in the area, the AA 4 Silver Star property has just raised the bar further with an upgrade of its guest rooms and suites to offer guests the choice of collecting their key from reception or getting it sent to them remotely via their smartphone.

Background The boutique hotel featuring 80 bedrooms, all of which are individually styled by Osborne & Little, is excited to welcome back residents and guests, restyling its guest experience to ensure it remains the place to stay in Guildford. Matthew Milliken, Managing Director of the hotel, says “With guests placing more emphasis on hygiene measures than ever before many hoteliers, ourselves included, have asked the question what measures can we take that will help, reassure and encourage bookings without detracting from the overall guest experience. “Having already refurbished the hotel décor to a high standard, we looked at what else we could do. As our rooms, suites and private coach house accommodation still used physical metal keys we asked what role could technology and a lowcontact access control solution contribute to our overall hygiene strategy, as well as provide robust security to comfort even the most discerning guest?”

Solution Research into hotel guest expectations has showed that travellers welcome

mobile solutions that give them more choice and control over their experience. COVID-19 has not only entirely changed this perception but it has accelerated the digital transformation process that had already started and increased the type of services that hoteliers now want to offer from mobile check-in, guest personalisation and more. Darren Keating, SALTO Systems UK Business Development Hospitality­­­ comments, “We pride ourselves on delivering the things that matter to our clients - the best possible design, technology and features. Therefore, collaboration with Matthew as well as Steve and William, the two brothers who own the hotel, for this project was critical. “Recognising the versatility and contactless convenience that swapping out keys for modern electronic handle sets could provide, important factors to them were the flexibility of any software and its ease of use; mobile phone access for guests; how the electronic product would look on the bedroom doors and finally the requirement for a touchless exit button at reception. “With this in mind, we recommended our SALTO XS4 One solution and SPACE software which is simple to use as well as reliable and infinitely configurable allowing the hotel to set up, manage and control the fully online smart keyless property easily and securely. Some 100+ bedroom and back of house doors have now had their mechanical key cylinders replaced with battery operated smart electronic handle sets – so no hard wiring was required – joined by a few SALTO wall readers to complete the configuration.

September 2021

Many boutique hotels pride themselves on offering something different from the corporate blandness of the big chains where rooms, décor and even the property itself can be identical no matter what the city or country. “To provide a touchless exit system in reception, we installed our Wave XS product which provides 100% touch-free automated access control. It provides hands-free entry or exit, eliminating the need to make contact with common touchpoints upon entry and creating a more hygienic environment for everyone. “The Wave XS reader’s capacitive technology can sense hand gestures so all the guest has to do is approach the door and wave their hand over the reader which then activates the door to open, making for simple operation and eliminating the need to touch any surface.”

Result With life slowly returning to normal, despite the ever-moving goalposts of lockdown easing, the future for the hospitality industry looks bright. The hotel now has the guest experience upgrade it wanted and can offer guests the choice of a traditional key card or the flexibility of mobile. Managing Director Matthew Milliken concludes, “To make sure our guests are secure during their stay, we wanted a stylish high performance locking system that not only looked good, but also offered us the latest technology and was capable of growing with us in the future. “SALTO provided all of this and more and our smart locks now give us the flexibility we want plus the benefits of an online solution that is integrated with our FOH management system.”


Release the Rhythm From locked down to starting up. Where words fail music can speak. Whether you’re turning your passion into a product or your creation into a career, your start up business is about more than just a vision, it’s about your venture! It’s about creating an atmosphere that feels welcoming, developing a brand that people recognise and creating an experience your customers will remember. Playing music can be an important part of this and can help create an environment that both your customers and staff enjoy. It can help to enhance the atmosphere, define your brand and can be highly beneficial to both your business and your workforce. If you are going to introduce music, or if you are already using music in your business, you’ll usually need a music licence. By purchasing TheMusicLicence you are supporting the future of music by helping to ensure its creators are fairly rewarded for their work. TheMusicLicence covers virtually all commercially released music available – millions of songs & recordings, including the most popular & well-loved music, not just from the UK, but globally, allowing you to choose the music that reflects you and your customers in your new venture.

Make a mark up on your start up with TheMusicLicence.

0808 134 8364 8am – 6pm, Monday – Friday

The launch taps into surging demand for no and low alcohol, with research by Gunners revealing 18% of UK adults have increased their consumption of NoLo drinks this year. British premium drinks company Gunners Cocktails is pleased to announce the launch of a canned version of its popular Gunner Saint mocktail. This follows the success of its draught solution and strengthens Gunners’ NoLo drinks offer across the hospitality and leisure sectors. During this pandemic, we have noticed that increasingly, discerning drinkers are exploring the low and no alcohol offerings and want something grown up to drink when choosing a nonalcoholic option. Having rigorously tested a great tasting product over the past three years, supplying a number of leisure and hospitality venues across the UK, versatility and alternative product options for our customers was essential. The original recipe dates from 1842 and this refreshing and restorative drink is made of all-natural ingredients, ginger, natural bitters and a twist of lime, providing a stand-alone mocktail, as well as an alternative refreshing mixer for numerous liquors. The launch follows new research completed this month by Gunners, which revealed that 18% of UK adults had increased their consumption of NoLo drinks during the past year, while over a quarter (26%) of respondents said that they would be happy to replace more than 50% of their alcohol consumption with NoLo alternatives, corresponding with significant recent growth seen across UK and global markets. For people choosing NoLo beverages, general health was the most-cited reason for doing so (45%), followed by avoiding hangovers (30%). 16% also cited the mental health benefits in comparison to consuming alcoholic

drinks, while just 8% of people said they chose NoLo beverages because they were teetotal, reflecting the surging popularity of drinks such as Gunner Saint across varied consumer groups.

September 2021

New version follows on the success of its draught solution which is already available in a number of hospitality venues across the UK.


Gunners Cocktails Launches Canned Version of Popular Gunner Saint Mocktail

Gunners has also responded to society’s demands for more ecofriendly options and produced Saint in a slim line can as a more sustainable and convenient alternative to glass bottles, appealing to customers’ changing preferences. Cans have three times more post-consumer recycled material than glass bottles and are the most sustainable beverage package on virtually every measure. Gunners are targeting new stockists such as exclusive private members clubs, iconic sporting tournaments such as tennis and polo events, high-end boutique hotels, leading restaurants, and premium bars that reflect its clientele. Gathering pace even before the pandemic, the ready-to drink market has seen significant growth in the last year and is expected to increase by 41% globally between 2019-2024. Last year saw the cocktail go mobile and RTD retail stores are forecast to gain a major share in the global canned cocktails market. This growth is largely boosted by demand from Europe, projected to account for more than 40% of ready-to-drink (RTD) sales. Underpinning this growth, is the modification in drinking habits, with demand for NoLo drinks soaring during lockdown. The market’s value is predicted to rise to US$146bn worldwide by 2030. Over past 12 months, retail sales have increased by 30% to £188m reflecting a focus on health and wellbeing. Setting the benchmark and enhancing the category, Gunners provides a high-quality refreshing NoLo cocktail experience in a convenient form to suit its expanding target market. Dannie McDonald, Managing Director of Gunners Cocktails, said: “Offering a canned version was the next logical step for us, having a really successful draught solution, our customers wanted

Gunner in a can to give them more flexibility, for use away from the bar, events, conferencing, meetings, mini fridges etc. This informed our decision to design a slim line can, which is easily recycled, easily handled and stored, resulting in the perfect solution and ready for summer, as we are all delighted to see hospitality reopening across the UK.” Giles Fuchs, Founder of Gunners Cocktails, said: “Research recently revealed that over 60% of Brits plan to spend their summer drinking cocktails and mocktails outside, while, in our recent survey, almost two-thirds of people said the intended to consume NoLo drinks this year. With life starting to resemble normalcy again, I think everyone is looking forward to getting together with family and friends this summer to do just that. We are really excited to help deliver that experience, particularly as the NoLo market is growing exponentially. Gunners’ Saint is a truly fresh and energising drink, drawing upon a rich heritage and we’re very proud it’s made here in the UK. It’s Gunner be great.” Anyone interested in samples please do get in touch via our website:


EAT. DRINK. SLEEP September 2021

Going Carbon Neutral is Cheaper Than You Think When it comes to sustainability in the hospitality sector there is arguably no organisation more knowledgeable than Fifty Shades Greener. They are the leading hospitality and tourism sustainability educators in the U.K. and Ireland and work with hotels and restaurants, teaching them how to make their businesses greener and helping them save money along the way. 12

Their work has even helped several hotels achieve a carbon net zero status and they have just been selected to become the official green trainer for all accommodation at COP26, the UN Climate Change Conference in Glasgow late this year. IHamish Sherlock heads up the Fifty Shades Greener team for the U.K. and brings a wealth of experience in the hospitality industry through working in hotels, pubs, and catering companies from an early age. After many years of frustration at the lack of knowledge and available resources within the hospitality industry to inspire and guide businesses towards a more sustainable model, he decided to do something about it, using the Fifty Shades Greener Method he has been helping to change the industry one business at a time.

We spoke with Hamish to get some top strategies that all businesses in the hospitality industry can implement, for little to no overhead, that will save a lot in the coming years. Hamish Sherlock says: Sustainability and green tourism is on an upwards trend and tourists are starting to look closer at the credentials of their chosen accommodation providers. They want to see that efforts are being made to be greener. We can see this shift outside of the sector too, with local household brands moving away from single-use plastics; there are even package-free shops popping-up all over the country. We’re moving away from a throw-away culture and shifting towards a society that rejects single-use items and wants products that are built to last.

September 2021


Slowly the country is starting to wakeup and take climate change seriously and with COP26 being held in Glasgow later this year, there is a real spotlight on the U.K.’s green efforts. Millennials and now Generation Z are starting to demand more from their hotels too and this is not just a fade, this will continue. Over the past 12 months we have witnessed a massive increase in demand for green training. We have worked with more than 200 businesses in the sector over the past year and not only have they taken a step closer to carbon neutrality, they have been making big savings along the way. Many people falsely believe it costs a lot of money to become green, but in reality, the very first steps cost absolutely nothing; it’s all about changing behaviour and getting into the right mindset.

Tip 1: Many hands make light work The first step for a successful Green Journey is to appoint a Green Manager and a Green Team. Someone who is already working at the property and not necessarily a head of department and can dedicate between a half day to a full day a week on the Green Programme.

Tip 2: Measuring is the key to managing If you want to lower your business’ carbon emissions you need to know how to measure your existing emissions and it’s easier than you think. All you need are your utility bills!. Measuring your Green Key Performance Indicators (energy, waste and water usage) will allow you to calculate your carbon emissions. Once you have set your baseline, you can start working towards reducing your footprint.

Tip 3: It’s all in the mindset To reduce your impact on the environment you need to reduce your energy and water use and waste

production. This can be done by simply changing your team’s behaviour around the use of those resources, to become more efficient in your daily operations. Let’s take a 100 room hotel for example. If the team understands how to measure carbon emissions the hotel can save on average £25,000 per year. Awareness of food waste management can save another £5,000 on average. Even simple things like ensuring all staff turn off lights in unused rooms or close doors can save £2,500. If you fine tune the water and heating units you’re looking at a potential further saving of £4,000. It’s really significant savings for simple behavioural changes

Tip 4: Be transparent about your plans Be clear and transparent about your Green Journey and never claim you do more than you actually do. Publish your green KPIs on your website and social channels, and let your customers, team and stakeholders know the plans you have to reduce your carbon emissions.

Tip 5: A policy without a plan is just words written on a piece of paper. Be clear on your goals and targets and devise an environmental action plan to achieve them, without an action plan, your environmental policy is worthless. Fifty Shades Greener is a leading environmental education company providing training programmes for the hospitality industry and secondary schools. Established in 2017 in Ireland, Fifty Shades Greener has teams in the U.K. and Ireland and provides sustainability and environmental training and consulting services all over the world. Fifty Shades Greener has partnered with the official housing bureau for COP26, MCI Global, and The Greater Glasgow Hotel Association to help change the future of hotels in Glasgow and all over Scotland for COP26 and beyond. More information can be found at


Revolutionise your hospitality business All the tech you need to successfully run your business

Easily manage reservations, EPoS, rotas and more – all in one solution.

From £299 up-front + £59 £49pm* Your core Access Juice software consists of: Access Collins Juice Easily manage reservations

Access EPoS Juice Set your business up to take transactions

Supported by world-class additional features: Access Tonic Quickly organise events

Access SODA Sell e-gift vouchers to your customers

Access Learning Lite Give your employees access to training

Find out more 0845 340 4542

This Week’s Reservations


Access TNA Juice Manage employee schedules and absenteeism

Access Right to Work Confirm a candidate's RTW status in less than 5 steps

*T&Cs apply. See website for more information

September 2021


How the Pandemic Has Shaped the U.S Craft Brewing Landscape Lotte Peplow, American Craft Beer Ambassador in Europe for the Brewers Association, looks at the current brewing landscape in the U.S. as the pandemic subsides (with thanks to Bart Watson, chief economist, at the Brewers Association for his insights) As the UK hospitality industry strives to return to normality, let’s take a look at how things are faring in the United States. As of April, multiple data sources suggest that total bar and restaurant sales have returned to their 2019 levels. The U.S. Census Bureau’s advance retail sales estimate for April 2021 was 2% higher than April 2019 and showed average velocity up 4% in w/e 1st May versus the comparable week in 2019. But while sales levels may be returning to where they were, the reality on the ground is very different and suggests that many of the changes brought about by the pandemic, such as delivery and to-go sales, will persist or even shift permanently going forwards. Breweries may see packaged beer remain a more significant percentage of their on-site and onpremise distributed sales mix relative to draught. It’s a little too early to predict at the moment, but may grow larger

if data could be captured on bundling food to-go with beer from your local brewery or having it delivered. We might see more operators invest in to-go programmes and a longer-term move towards packaged sales. How will this play out in the UK hospitality arena? More packaged beer may result in more options for cans and bottles on the menu or bar.

In America, we may also see production differences in keg mix as we’re already seeing a longer term shift from half barrel kegs towards sixtels (a sixth of a keg of beer, holding 5.1 gallons) and we’re likely to see more changes in the future. Data shows the average number of taps remains lower than it was during the pandemic with a corresponding rise in velocity. Data from BeerBoard (a technology & insights company for the on-premise) shows the average number of taps was down 50% v the same time in 2019 but that rate of sale was up 6.4%. Brewery operations are likely to shift in the coming years not just because of changes to on-premise visits but more generally due to the increasing consumer desire to get what one wants, when one wants at the click of a phone. There are plenty of potential changes and new opportunities for both brewer and industry alike. American craft beer is available from select national wholesalers. More information on


The summer release of A-level results is an emotional day in the UK, but with the additional challenges of Covid19 restrictions, young people have even more reason to celebrate their achievements this year. We too, in the hospitality sector, have faced stifling challenges to get our businesses through Covid19 restrictions and sadly for many, staff shortages as we unlock. As hospitality talent attraction specialists, the team at Placed App has the privilege of matchmaking go-getting job seekers, including school leavers, with hospitality vacancies. We also help the hospitality industry to grow the number of ambitious young people applying for these opportunities.

This requires a change in the perception of hospitality roles. In a recent survey carried out by Placed App, almost 60% of job seekers believed there is a “stigma” attached to hospitality work. The reasons cited included pay, prospects and hours. To change the narrative we showcase career opportunities, not just job vacancies. We see much greater engagement from young people who are excited by the prospects of apprenticeships, training on the job, mentorships, up-skilling and fast-track to management schemes. For those who don’t want to go to university or didn’t get the results they hoped for, a route to achieve career success creates an infectious buzz with Placed App users.

EAT. DRINK. SLEEP September 2021

Inspiring Young People to Solve the Hospitality Staff Shortage, Jennifer Johansson, CEO Placed App 19-year-old Georgia Inwood’s story is a great example. Georgia is a management apprentice at Pizza Hut restaurants, having already succeeded as a kitchen team member. “It’s a whole different experience getting out there and working. It will build your confidence, it will give you the qualification, you’ll also earn money as well as learning.” Charlotte Hewston, apprenticeship manager at Greene King agrees, “Within a few years, you could take that route of apprenticeships and you can be running your own multi-million pound site with employees working alongside you. So there’s real opportunity to grow and develop with us.” These stories inspire the growing number of hospitality job applications at Placed App..


EAT. DRINK. SLEEP September 2021

Direct Nutrion Elite


Daily Supplement to promote general health & Wellbeing Green tea extract is strongly believed to have powerful antioxidant properties and to aid weight management. Green Tea is made from the Camellia Sinensis plant and originates from times of ancient China where it was traditionally used in Chinese medicine. 1 daily serving provides you with 200mg Green Tea Extra which is equivalent to 1,000mg Green Tea. Our Green Tea capsules are ideal for anybody looking for a supplement to help manage their weight, as well as support their general health and wellbeing. Buy 2 x Elite Green Tea Tablets and get 15% OFF.

Order Yours Now! 18

EAT. DRINK. SLEEP September 2021

Bringing brand to the forefront of digital guest experience Cierra Dobson, a strategy director at design and technology agency, Rufus Leonard, explores a brand-led approach to digital experience strategy for hotel brand leaders, from design, to implementation, and measurement. According to Mintel, the tourism industry can expect the shake-up of travel behaviours, preferences, and expectations spurred by COVID-19 to reverberate well into the future.1 As accommodation brands rush to adapt to trends like remote ‘workations’, sustainability consciousness and in-room wellness and entertainment, the digital parts of the guest experience will be an important battleground. But it’s not enough to roll out mobile room keys or a room-service ordering app. Brands that use digital to simply remove friction from the guest journey risk becoming forgettable and commoditised. Hotels aiming to truly differentiate their brand are faced with the daunting task of investing in the right digital experiences to provide a modern, seamless journey that also feels distinctive and delightful. How can brand leaders ensure their digital experience, from awareness to in-room to posttravel is both seamless and memorable in all the right ways?

Establish Trust Moments vs. Hero Moments. Think about the moments in which speed, ease and clarity are most important to the guest using a digital channel. Booking a room or requesting toothpaste from the front desk are examples of Trust Moments—where the goal is to build trust and confidence by meeting the guest’s needs quickly and seamlessly. For example, The Student Hotel created a custom booking engine to allow its diverse group of guests and customers to book any kind of space they might need—hotel room, coworking desk, restaurant table, meeting space or event space—


from a streamlined booking experience that is quick and easy to use.1 Trust Moments are about anticipating and removing potential frustrations from the journey. Hero Moments deliver distinctive and memorable digital experience that delights guests. But it’s important that Hero Moments feel like a manifestation of the brand promise and personality. When Florida’s Legoland Pirate Island Hotel added Alexa for Hospitality smart speakers to guest rooms, they made the experience wow-worthy with pirate-themed bedtime stories, pirate jokes and an in-room treasure hunt.2 Hero Moments give your guests unique digital experiences that distinguish your brand from competitors.

Use branding to ensure the guest experience and marketing reinforce each other Though the brand positioning and personality is the shared strategic foundation for both marketing and guest experience, they are often internally siloed departments. Categoryleading hotel brands ensure communications and experiences across the entire journey build on each other to form a complete and unforgettable story for guests. According to, 75% of accommodation providers say they have implemented at least some kind of sustainability practices at their property, but just 1 in 3 communicate their efforts to prospective guests.3 Hilton has made sustainability a unifying theme for its hip neighbourhood hotel brand, Canopy. Signature orange bikes are offered free to guests as a more sustainable transport option, but they also feature

as memorable visual cues in the brand’s lush Instagram, marketing and website imagery. All hotel brands can learn from Canopy’s expert connection of distinctive guest experience and marketing to attract sustainability-minded Millennial travellers.

Roadmap digital experience activities by aligning them to business KPIs Ultimately, investing in digital experience should net returns either by increasing revenue or reducing costs. After envisioning potential Trust and Hero Moments, the next step is to create a prioritised roadmap based on how those moments will likely impact key metrics like customer ratings, Revenue per available Room (RevPAR), and lifetime customer value (CLTV). In general, Trust Moments tend to be first priority because they solve known pain points, while Hero Moments are most impactful once the core journey is free from frustration and friction. But all digital experiences should be prioritised in terms of their expected cost and potential impact on business KPIs. As 2021 continues to unfold for the battered tourism industry, a strategic brand-led approach to digital experiences will help CX leaders differentiate their hotel brands and turn guests into passionate advocates.

EAT. DRINK. SLEEP September 2021

Miele sets a new standard in laundry care with its new Benchmark series The perfect balance of high performance and efficiency, new generation Benchmark range helps hotel managers save on costs The professional division of Miele has today announced the launch of its new generation Benchmark series, designed to be gentle to the environment while still delivering high performance. The washer and dryer range strikes the perfect balance between costefficiency and premium results, helping hotel managers exceed guest laundry expectations on a daily basis without compromise. With sustainable efficiency at its core, the new Benchmark series can accommodate a washer load capacity ranging from 12-20kg and a drying load capacity between 14kg-44kg ensuring maximum laundry throughput. Innovative technology is instilled throughout each model, including power ful, frequenc y- controlled asynchronous motors which promise smooth cycles at high speeds as well as Miele’s patented honeycomb drum 2.0 for optimum laundry care. This, combined with low consumption values, saves both time and energy, while also keeping overall laundry costs low. Washing consumption values are as low as 7.2 litres per kg of laundry for the Performance and 5.9 litres per kg of laundry for the Performance Plus, achieved through functions such as the EcoSpeed drum rhythm. This is a reduction of up to one litre per kg compared to its predecessor. Users can also expect short cycle times for

maximum efficiency. A 12kg laundry load, for example, can be thoroughly washed and left with only 44% residual moisture in 42 minutes. The Performance and Performance Plus dryer range equally excels, with an upgraded AirRecycling Flex System – a feature which uses heat energy efficiently by redirecting air circulation back into the drum. Intelligently adjusting to onsite conditions, this helps save time while the machine is still cold and preserves energy when at operating temperatures. For spot-on-drying, the PerfectDry system continuously records residual moisture levels in the load, meaning the drying process ends when results are perfect. To ensure hotel managers can meet the most demanding challenges, programmes can be adapted to individual user and business requirements. Operators can select from a range of programmes or select from a tailor-made washer or dryer solution to match the garment being laundered e.g., specialist uniform, delicate fabrics, bedding, and towels etc. Thermal and Chemo-thermal disinfection programmes are also available to ensure hygiene compliance, preventing the spread of infection. For simple and initiative operation, new Miele M Touch Pro controls have been installed, making the new generation Benchmark series easy to use for any

user. This includes a full colour touch screen display that is clearly structured and well arranged, ‘ShowMeHow’ sequences to assist operators and multiple language selections. And, with hygiene top priority for hotels, controls have been built to respond to touch even with gloves on. Simon Venni, Country Sales Manager, GB&IE at Miele Professional said: “Our new generation of Benchmark washers and dryers has been designed to not only offer excellent levels of flexibility for hotels but also to deliver maximum efficiency enabling a greater return on investment. We have installed an exciting range of features that can not only meet the needs of a busy laundry but to also ensures each appliance is equipped for years to come it’s future-proof. “Aside from the efficiencies the new Benchmark series will bring, each model has been built with hygiene in mind. From the touch screen display to the programmes offered, users can be reassured that they are protecting themselves, staff and guests from the spread of harmful viruses and bacteria”. The new generation Benchmark range meets the highest requirement of quality and durability, in keeping with Miele’s fundamental values. All washing machines are built to last for 30,000 operating hours and all dryers are tested to 40,000 cycles.


By James Bishop, Senior Director, Global Ecosystem at SiteMinder Top destinations include Edinburgh, Bristol and Glasgow. Even London, which has been hardest hit by the restrictions on international travel, is growing strongly.

September 2021


UK hotel bookings have reached their highest level since March 2020. Here’s what you need to know.

Almost a year and a half since the UK accommodation industry first felt the effects of Covid, travel is coming back, with the widespread rollout of the government’s vaccination programme fuelling confidence, and a wave of pent-up demand driving a “staycation” boom. According to SiteMinder’s World Hotel Index, on August 4th UK hotel bookings reached their highest year-on-year level compared to 2019 since March 2020, at 87.94% of the numbers for the same date two years ago, some 21 points above the global average, and significantly better than other major European markets including Portugal, Germany, France, Italy, Malta and the Netherlands. Here, I take a look at what’s driving Britain’s stand-out performance, whether it will last, and what accommodation providers can expect from the new and evolved traveller. These are my top four takeaways for hoteliers:

1. Expect increasing growth of bookings - wherever in the UK you are Brighton and Bournemouth have comfortably surpassed 2019 booking numbers on many occasions over the summer. But it isn’t only coastal towns that are welcoming holidaymakers in droves; these actually peaked in June. And, while we expect the coast to continue having a great season, it is the ongoing growth of major cities up and down the country that made July an even better month for UK bookings.


This underlines how much of a diversified and resilient destination the UK is. As such, wherever your hotel is, you can’t afford to be complacent. Make sure you are ready for an influx of bookings that could soon be coming your way.

2. VShort-term guest horizons and last-minute modifications are the “new normal” (at least for now) The vast majority of bookings made in the past two weeks arrived or will arrive in July, August or September. This reflects the fact that due to the ongoing unpredictable nature of the pandemic, travellers are still not comfortable booking too far ahead. This is in line with SiteMinder’s Changing Traveller Report 2021: UK Edition, based on the survey responses of almost 900 British holidaymakers, which found that two out of every five UK travellers (40%) listed free cancellation or booking modifications as one of their top two deciding factors. Hotels must therefore make sure they have the correct strategy and technology in place to manage lastminute bookings, through multiple channels efficiently, as well as being prepared for late cancellations and modifications.

3. Be prepared for the new and evolved traveller Nearly two-thirds of UK travellers plan to travel either more than (26%) or the same amount as (35%) prior to Covid, and a clear majority now expect either higher (33%) or much

higher (19%) standards than before Covid (we see similar results around the world). However, some 25% of respondents included low price among their top two priorities when booking accommodation, with cost now ranking higher than health and safety practices. Make sure you understand your new type of traveller, as it isn’t the same person you welcomed before the pandemic. While the strong recovery of tourism is excellent news, you will need to optimise your efforts, ensuring you meet the heightened standards of a changed clientele, whilst remaining flexible and price competitive. More than ever, you must strive to offer guests a seamlessly-integrated, personalised and memorable experience, from their first encounter with you online, to the moment they check out. Technology will be central to your efforts to understand, communicate with and satisfy your customers. The good news is that over two-thirds of UK travellers accept their personal data being used to improve their stay, and we see similar or higher numbers in our different reports from around the world. Hoteliers who successfully use the technology available stand to reap the rewards of the current recovery and beyond.

4. Don’t neglect international travellers Only 5% of hotel guests are currently from overseas, but this figure is projected to increase almost fourfold by January 2022, currently at 20% of arrivals for that month. This figure will only increase as the UK continues to open up and the global travel industry keeps growing. Make sure you are taking into account this vital and growing market segment when designing your marketing, communications and end products, to maximise your reach among overseas visitors to the UK looking for the ideal place to stay.

EAT. DRINK. SLEEP August 2021

JANGRO STARTS SPREADING THE FESTIVE CHEER The UK & Ireland’s largest network of independent janitorial and cleaning distributors launches its 2021 Christmas Supplies Catalogue Jangro is getting into the festive spirit by launching its annual Christmas Supplies Catalogue. With the government’s roadmap setting out an end to restrictions long before December, Christmas 2021 is set to be busier than ever, with many companies, organisations, and families and friends, intending to make up for last year with festive celebrations and parties throughout the season. Early planning is essential for professional catering and hospitality businesses and Jangro’s new 2021 Christmas Supplies Catalogue is bursting with everything they need to get prepared. It contains festive musthaves, including party hats, streamers, balloons, party poppers, and matching tableware in a range of festive colour coordinating schemes.

Once again, Jangro is delighted to be supplying the Tom Smith range of catering crackers, tableware, and partyware. This brand combines social and environmental sustainability with on-trend designs to bring every Christmas table to life. The Tom Smith crackers are made from recycled board, are fully recyclable, and are completely free from glitter and plastic – including the contents. What’s more, for every case sold, £2.00 is donated to The Trussell Trust. This worthy charity supports a nationwide network of food banks to provide emergency food and care to people locked in poverty, and campaigns for change to end the need for food banks in the UK. Jo Gilliard, CEO of Jangro, comments, ‘December 2020 held little cheer for the hospitality industry, but demand this

year is set to be higher than ever. Whilst it might feel early to crack out the tinsel and order those Christmas supplies, it really isn’t. Failing to prepare in good time will undoubtedly add pressure to an already stressful period, whilst those who plan their celebrations now will reap the benefits. ‘After all the restrictions on socialising last Christmas, people really deserve to celebrate properly this year. Our new 2021 Christmas Supplies Catalogue has everything to help them do this.’ Available to view online, or as a hard copy from local distributors, the catalogue caters for a wide choice of budgets, with standard, superior, finest, premium and luxury collections available. For more information, or to order a free copy visit or call 01204 795 955.


EAT. DRINK. SLEEP September 2021

Moxy HOTELS LAUNCHES THE GREAT BRITISH ROAD TRIP Marriott Bonvoy’s Experiential Hotel Brand Celebrates Local Tourism Moxy Hotels, Marriott Bonvoy’s experiential hotel brand for the young and young-at-heart, has launched Moxy Hotels’ Great British Road Trip – a celebration of domestic tourism, encouraging guests to explore closer to home this summer. The playfully curated collection of five routes go coast to coast, covering 12 of the UK’s most vibrant spots for hospitality, culture, and sightseeing, and provide Moxy’s tips to discover the best of each destination, from street art tours to gin distilleries and brewery visits. The campaign comes as Moxy prepares to debut five new hotels in the UK by 2023, bringing their UK portfolio to 18 hotels, with properties slated to open in Bristol, Manchester, Glasgow SEC, Leeds and Newcastle. The upcoming openings add to Moxy’s 13-strong portfolio across the UK, including the brand new Moxy Milton Keynes, which opened this month. Moxy Hotels offer the perfect base for exploring, giving guests everything they want and nothing they don’t. They combine bold, instagrammable design and affordable style, with fun social spaces at the centre of the hotel experience. Guests are welcomed with check-ins at the bar and a complimentary cocktail. With techenabled rooms and vibrant, modern service, Moxy’s inclusive and playful spirit is reflected with a local twist across the UK portfolio. Moxy’s Great British Road Trip routes have between three and seven stops per trip, including culture hot spots such as Chester, York, Southampton and Edinburgh. The dedicated website gives full details on the locations featured, along with Moxy city guides on the best things to see, eat and do at each location, Moxy style. Moxy has curated a range of downloads to make the journey as fun as the destination itself, with playlists, car games, conversation starters and suggested stop off points for those ‘Instagram moments’ along the way.


Trips are fully flexible so guests can stay as little or as long as they choose in each destination, with a minimum of three nights recommended. The routes are: •

The Scottish Special – Glasgow, Edinburgh, Aberdeen

The Northern Soul – Chester, York, Edinburgh

The Rainbow Route – Glasgow, Birmingham, London

The BIG ONE – Southampton, Birmingham, Chester, York, Edinburgh, Glasgow, Aberdeen

Choo Choo (alternative train journey) – London, York, Edinburgh, Glasgow

“This is an exciting time of expansion for Moxy Hotels as we prepare to open five new properties within the next two years in the UK, a reflection of the growing demand for the playful, stylish and affordable hotel experience that Moxy offers. The UK is a key market for Moxy, the fun spirit of our hotels is something that resonates very well with the copious offerings and thriving destinations the Country offers” explained Sandra Schulze-Potgieter, Vice President, Premium & Select Brands, Europe, Middle East & Africa, Marriott International. “The Moxy Great

British Road Trip campaign is our way of celebrating and bringing together vibrant destinations, original experiences and stylish, approachable hotels at a time when we are all looking a little closer to home for our next adventure.” Moxy guests who are members of the award-winning Marriott Bonvoy loyalty programme will get access to even more digital features through the Marriott Mobile app when they book direct, including mobile checkin and check-out, keyless entry and Mobile Requests to make their travel experience seamless. Marriott Bonvoy members will also earn points for their stay at Moxy Hotels and can redeem for hotel stays across the Marriott Bonvoy portfolio of brands. All properties are required to follow Marriott International’s Commitment to Clean policy, developed at the outset of the COVID-19 pandemic in collaboration with top experts in food and water safety, hygiene and infection prevention and hotel operations. Room rates start from £54 per night. For more details and to book visit


Contract caterer, CH&Co, has appointed Elis to supply and launder workwear and linen for over 300 sites in London and across the UK. Elis has supplied over 20,000 individual items, including chefs’ wear, front-of-house garments, kitchen linen, table linen, bed linen and event linen and is providing a nationwide laundry service. Its industrial laundries and delivery fleets are collecting, laundering, maintaining and returning the workwear and linen to the individual CH&Co sites.

in recommending ways in which they could provide increased business benefits and create quicker lead times. Elis helped us streamline our product range of chefs’ wear, front-of-house garments, table linen and kitchen linen from over 7,500 SKUs to around 1,000 and RFID tagging was applied to all items to improve stock and cost control.

Katie Deem of CH&Co said: “We chose to work with Elis because, in addition to supplying high quality workwear and a consistent nationwide laundry service, they were also very proactive

“The switch-over from our existing provider was handled extremely efficiently, with timings to match their exit plan and 113 site installations completed during the first two months of the mobilisation

plan, despite this being during the covid pandemic. We were kept fully up to date with progress and any additional urgent requests were dealt with immediately. Elis really understands our business and were able to provide expert advice and adapt the plan to meet unexpected circumstances, such as when sites opened or closed due to changing pandemic restrictions. “Outsourcing to Elis has meant that we have a high quality, consistent workwear laundry service with increased business benefits. The RFID tagging means we have full visibility of where our garments are and when they are being used, and this allows us to continuously adjust stock levels at a local and national level to ensure Elis is providing the optimum stock for our business.” Craig Easton of Elis said: “CH&Co are one of the UK’s leading prestige contract caterers and this, together with their growth through the acquisition of Gather & Gather, means they are an exciting addition to our contract catering portfolio. CH&Co operate out of a large number of sites, and our UK spread of laundries, our own fleet of over 650 vehicles and the fact that we do not subcontract any work, means we can meet national multi-site customer requirements.” Elis is providing CH&Co with workwear and linen items on a cost-effective rental arrangement, which provides flexibility for staff changes. Elis collects

soiled items, professionally launders and maintains them and returns them to the same, allocated site. Elis uses the latest technology in all aspects of its service; items incorporate tiny radio frequency ID tags which help to deliver superior stock control and accountability, and the highest levels of reliability. Elis is committed to reducing its environmental footprint and holds the Carbon Trust Standard Certificate in recognition of its reductions in CO2 emissions and water usage over many years.

Elis has been operating its workwear supply and laundry service for over a hundred years. Its services also stretch beyond the UK, as part of a leading international provider of workwear and laundry services, operating in 28 countries. Craig Easton of Elis said: “Ensuring that organisations have the right workwear and linen, clean and where they need it, is an essential service that goes on behind the scenes to support many businesses. Our nationwide capabilities and focus on using the latest technology and the best systems help to ensure that our clients have the right support to meet their needs, not only now, but for the future.” For further information see or telephone 0800 616691.


September 2021


EAT. DRINK. SLEEP September 2021

A Selection of the Best Bedsure Bedding Products for UK Hotels, Pubs, B&Bs and Inns After successfully launching in North America in 2016, Bedsure expanded into the UK in 2018. The company offers a range of bedding products for people and pets, including different products, fabrics, colours, sizes and special features. With different benefits and price points, Bedsure’s products – including sheets, blankets and pillowcases, are well suited for hotels, inns, B&Bs and pubs. With millions of customers and hundreds-of-thousands of five-star reviews on Amazon, customers frequently praise Bedsure for their soft, comfortable, affordable and versatile products. Bedsure products have been featured by a variety of reputable media publications such as CNN, Country Living, Forbes, House Beautiful, Woman & Home as well as Huffpost UK. With hotels facing competition from the likes of Airbnb, an increase in customer demand for high quality, personalised services – not to mention the impacts of COVID-19 travel restrictions, hotel leaders are looking for ways to stay ahead of the game in a cost-effective way. Bedsure products can help hoteliers, inn keepers and landlords to improve customer experience and comfort, which ultimately is a key part of guest satisfaction. Whether it’s needing that extra bit of softness in a bedsheet, warmth in a blanket or deep sleep from a dark hotel room, Bedsure can help. All Bedsure products offer good value for money. Products that are helpful for guest bedrooms include Bedsure blankets, pillowcases, bedding sets and bedroom curtains. For example, Bedsure’s 100% Cotton Waffle Weave Blanket [BEDSURE Cotton Sofa Throw Blanket - Waffle Throws for the Sofa Couch Chair and Bed, 100% Cotton, Light Grey, Double, 150x200cm : Home & Kitchen] features a wrinkle-resistant and classic-looking waffle weave, and is available in blue, gray and dark gray. Customers say this Bedsure Blanket is ideal for summer, doesn’t need to be ironed, is soft and keeps its shape. This blanket has achieved an Amazon Choice designation for the “light blanket” product category.


Bedding sets can make it easier and faster for hoteliers, inn keepers and pub owners to source bedding that is within budget and has a consistent style. Bedsure’s Brushed Microfiber Bedding Set [Bedsure Duvet Cover Set Double Size - 3 pcs Brushed Microfiber Bedding Set with 2 Pillowcases, Grey, 200x200cm : Home & Kitchen] includes 2 pillowcases and a matching duvet cover. Available in double, king and super king-sized, and 5 single colours, this bedding set can blend in with any interior décor. With 76% of Amazon customers rating the bedding set as 5-star, it’s no wonder that it’s been named an Amazon’s Choice product. In addition to bedding, another critical part of guest experience and good quality sleep is room lighting. Too much light will lead to poor sleep and potentially grumpy guests. A great sleep can result in delighted guests, who return again and again. Bedsure’s Blackout Curtains [Bedsure Bedroom Blackout Curtains Eyelet - Living Room Thermal Soundproof Curtains, 55 x 94 Inch, 2 Panel Sets, Litht grey : Home & Kitchen] include 2 panel sets in dark gray, which can also help to reduce outside noise. The product comes in 6 different sizes so it can fit single and double-sized rooms as well as suites. For more information about Bedsure’s hospitalityready products available in the UK, visit Bedsure.


Global Interdisciplinary Architectural Firm, Hart Howerton, Launches Debut Lighting Collection in Partnership with Remains Lighting • The Presidio Collection includes three distinct product lines • The concepts are a tribute to heritage and craftsmanship

The two firms, both of whom have headquarters in New York, (Hart Howerton also has an office in San Francisco) have a long history of working together on commercial and residential projects around the world and were inspired to create the capsule lighting collection following a collaboration in Austin, Texas. Hart Howerton Partner, David Rau, who was the lead designer on the project commented: “Our goal was to tell a story inspired by Arcadian design: natural, organic, local, handmade, fair and just. Nothing synthetic, very little machining, simple, efficient, resilient. This new line of fixtures - with its indeterminate sense of history and an earthly attraction - was the happy result.” The collection includes three distinct product lines, all inspired by traditional miners’ lanterns. The bespoke forms are handcrafted from heavy gauge brass, solid metal castings and frosted glass hurricanes, providing style as well as an intentional function. For example, the Presidio Table Lamp is designed to be portable. Options are available for open-air environments, damp locations (such as porches and bathrooms) as well as dry, indoor locations. Presidio The eponymous Presidio line centers around a modern take on the primitive form of a miners’ lantern, with a heavy gauge brass, solid metal castings, a swooping hand-formed reflector and a frosted glass lens. It is a heady mix of elegance and industrial strength, where light interplays across organic materials and nods to the elemental warmth of an open flame.

September 2021

Global interdisciplinary architectural firm, Hart Howerton, has launched its debut lighting collection in partnership with celebrated artisan and custom lighting specialists, Remains Lighting. The Presidio Collection includes three distinct product lines and is a tribute to heritage, celebrating natural forms, organic materials and skilled craftsmanship in a luxury context. The line includes a table lamp, sconce and two sizes of pendant. The table lantern features a freestanding functional switch which forms part of the product presentation. Meanwhile, the Presidio Chandelier continues in the same style, displaying a choice of either nine or 15 lantern bodies on a rolled iron ring, creating a commanding presence suitable for grand-scale spaces ranging from urban lofts to rustic lodges. Sutro The Sutro Lantern is as hard wearing as it is elegant, made from solid cast brass and hand-formed brass sheet connected with copper rivets and a blown frosted glass lens. The fixtures are highly versatile and while the design is skillfully simple, the use of materials and the sensuous shape makes them a statement feature. The line features two lantern variations. The Sutro Pier Lantern is designed to be fixed in place, making it equally at home on a stone wall, flanking a stairway or on a gate pier. The Sutro Lantern follows the same style but is designed as a side lamp complete with a brass toggle switch. Union The Union fixtures are named after Union Square. The moniker is a reference to both Hart Howerton and Remains Lighting’s shared New York heritage and will feature a statement pendant light, again made from solid cast brass and hand-formed brass sheet, complete with a blown frosted glass lens on two lamp heads.

Each fixture is available in a choice of finishes including dark iron, weathered brass, polished nickel or polished brass. Remains Lighting’s David Calligeros said: “The fixtures are an illustration of how architecture, lighting and interior design can work together to enhance the experience of a space. By bringing together contemporary style, historic inspiration and hand crafted, organic materials, the result is a collection of light fixtures that not only make an aesthetic statement but that also enhance the effect of the light itself on the environment.” The Remains Lighting by Hart Howerton collection is available from Remains, either through their showrooms or online. For further information please visit:



Why upgrade to DispenserONE®? • 3,000 to 25,000 doses between refills • Motor-powered pump for ultra-reliable dosing • Mains power or rechargeable battery delivers continuous touch-free dispensing • Smartphone app facilitates maintenance • Unlock advertising revenue with 17” screen model

Sanitizer dripping from a grubby pelican pump - surely your guests deserve better than that? It’s time to upgrade to DispenserONE®, the sanitizer system that says “We care”

• Robust metal housing - smart, professional and permanent

Dedicated systems for:

• Customizable with your corporate colours and logo

• Kitchens • Bars • Toilets • Stairwells • Lifts

• Lobbies • Reception areas • Restaurants • Conference rooms • Gyms • Spas


HotelPlanner and World Cruiserwight Champion Lawrence Okolie Announce The “The Road to Unification” Partnership and Campaign

September 2021

$30,000 In Hotel Stays To Be Awarded by World Boxing Organization Cruiserweight World Champion Lawrence Okolie as he takes to the road to become the undisputed champion. HotelPlanner, a top seller of individual hotel bookings and the world’s largest group booking site, along with World Boxing Organization (WBO) Cruiserweight World Champion Lawrence Okolie, are today announcing their “Road to Unification” partnership and campaign. The campaign will reward fans with free hotel credits throughout Lawrence Okolie’s journey to unify all the Cruiserweight World Championship belts. HotelPlanner is pledging $30,000 in free hotel rooms to his fans. Lawrence will pick 10 lucky fans per week for 10 weeks to win $300 in free hotel booking vouchers courtesy of HotelPlanner. Lawrence fans will enter to win by commenting on his weekly “Road to Unification” videos on his Instagram and Twitter. Lawrence Okolie is an unbeaten Hackney, London-born boxer who is the first from Great Britain’s 2016 Olympic team to win a professional world title. Lawrence achieved the world title in just 16 professional fights, and is on his way to becoming the undisputed and undefeated cruiserweight champion of the world. Lawrence is a compelling character, also known as “The Sauce,” who adds British rapper and author to his talent list. Lawrence never forgets his humble roots in Hackney. Giving back to everyone who follows him on his road to unification is extremely important to him. “We are very excited to be partnering with WBO Cruiserweight World Champion Lawrence Okolie, who is the best in the business,” says Tim Hentschel, Co-Founder and CEO, HotelPlanner. “His determination, drive, and hard work are skills necessary to exhibit peak performance. As an ambassador and spokesperson for HotelPlanner’s ‘Road to Unification’ campaign, Lawrence will represent our company well by showing how important it is to support athletes who travel frequently. Travel should not interfere with performance. Lawrence will showcase how HotelPlanner makes it easy to create reservations and book hotel stays even up to the last minute to alleviate any added stressors.” “We are delighted to work with Lawrence, who represents a phenomenal story of a young child who experienced bullying

whilst clinically obese,” says Ola Jacob, a Diversity, Equity and Inclusion ambassador to HotelPlanner. “After turning to boxing as a means to lose weight, he became inspired by Anthony Joshua’s Olympic Gold. He then began his journey to becoming an Olympian and now WBO Cruiserweight World Champion. He constantly reminds anyone he comes into contact with that you can achieve anything you put your whole heart into. Lawrence will take no prisoners on his ‘Road to Unification,’ as he collects all the world titles in a ‘Thanos like’ display.” “I don’t think there is anything special about me. I hope to inspire more people through this fantastic partnership with HotelPlanner,” says Lawrence Okolie. “It’s an honor to partner with HotelPlanner to share my journey on ‘The Road to Unification’ with my fans who have supported me and pushed me to achieve more. This campaign speaks to me because I can give back to everyone who supports me and share the message that you can achieve anything with the right mindset.”


EAT. DRINK. SLEEP September 2021


Sanitising just got Sexy! Introducing Vycel Electrostatic Sprayer; the cleaning system treatment the hospitality industry deserves Hotels, Restaurants and events spaces can now enjoy TOTAL sanitisation in JUST five minutes...


ith the hospitality industry opening up and businesses under pressure to recoup lost profits during the ongoing threat of the pandemic, the need for fast, seamless sanitisation of workspaces has never been greater. Enter VYCEL; a brand-new Electrostatic Sprayer which utilises the latest technology to provide a quick, safe and cost-effective way of protecting customers and staff from the infections spread by viruses and bacteria – from just £3 per day! Check out the lastest VYCEL film here:

This next-gen cleaning innovation creates a fine mist that simultaneously disinfects surfaces AND cleans the air it passes through. Vycel Daily Sanitiser’s fine mist evenly coats and sanitises 100% of surface areas, while killing 99.99% of virus and bacteria in just 30 seconds. Lightweight, compact and cordless battery powered, the Vycel Sprayer delivers an impressive 1.6 billion particles of cleaning solution every minute and the built-in highperformance pump can project mist up to 2 metres across a room.

4 litre offering a fluid run time of 40 minutes

Electrostatic charged mist wraps surfaces for full coverage

High performance pump sprays up to 2 metre

75% quicker than traditional cleaning methods

Uses 75% less cleaning chemical solution than industry standard - making it safer for regular use between appointments

Delivers 16 billion particles every 10 minutes


Positive Virus Protection

Easy tank removal and refill

Illuminated battery status indicator

Compact form for use in confined spaces

Comfort grip handle

3+ hour battery run time

“With the hospitality industry contributing billions to the economy annually, it’s critical we help support operators that have been hit hard by the pandemic. Protecting clients and staff from viruses has never been more important, and thanks to their strict deep cleaning regimes, many salons and spas are cleaner than hospitals. We are proud to support the reopening of the hospitality industry by reducing cleaning time without compromising on effectiveness. Venues can completely sanitise their premises for less than £3 per day using Vycel’s sophisticated technology.” Ken Parker, CEO.

As the hospitality industry begins to get back on its feet here’s a look at current trends in the American craft beer industry and what the UK may expect shortly:

Latest Trends in American Craft Beer 1. India Pale Ale (IPA) – the most popular beer style in the States with

over one third of all sales and the biggest driver of craft beer volume. IPAs are synonymous with American craft brewing and offer hoppy innovation of their own with a variety of iterations from sour, fruited or milkshake to barrel-aged, Brett or Brut IPA. Forty years ago American craft brewing innovation kick-started the craft beer revolution that we now see emulated all over the world and the IPA style was, and still is, at the forefront of that movement. One of the key reasons for the success of American craft beer is the proximity to highly sought-after hop varieties which allows brewers to constantly evaluate and select the hops they need – a fact borne out by the number of medals and top honours that American craft beer wins at prestigious international beer competitions. High quality raw materials, relentless innovation, technical brewing expertise and an unswerving commitment to quality ensures American craft beer reaches the beer lover exactly as the brewer intended.

2. Light beer/Lagers – the

emergence of not just craft lager but lighter more sessionable styles such as blonde ale, Kölsch, cream ale are starting to drive volume for many American craft breweries. They appeal to the craft beer drinker who may be aging, having been in the category since its inception, and is now looking for styles with a lower ABV that are light, crisp and easy drinking.

Cans remain a popular packaging format accounting for 54% of all craft beer packed sales, a figure that has more than tripled since 2016.

3. Sour or Flavoured beers – a

diverse range of beers that comprise a wide variety of different flavours but are not hoppy or bitter and not IPAs. They include beers that are fruity, spicy, tart, made with adjuncts or brewed with Brettanomyces (a form of wild yeast). These styles appeal to younger consumers, aged 21-34 who are starting their craft beer journey and more interested in bold flavours and variety than hops and bitterness.

The Craft Brewers Conference®, the number one environment in North America for concentrated, affordable brewing education and idea sharing, takes place in Denver, Colorado September 9-12 2021. Registration is now open.

Restore the Rhythm Music is a power, Music is a gift. Music stops the clock, it’s a change, a shift. Whether it’s up front and live. In the background inside. The music had been silenced but now it’s time to revive. It keeps you going on a long day. It can be the centre of your short day. It can fill that gap when there is nothing… more to say. Whether you’re the butchers, the bakers or the future innovators. If music is a drive. Makes you want to strive. Then surely, music helps bring your business to life.

Music could help your business get back to its best.

0800 0868 801